The Diplomat
People, composure and the difficult conversation held well.
Hubert Joly reads as The Diplomat because his Best Buy turnaround was constructed on trust, not command. His phrase unleashing human magic is a precise description of method: diagnose what suppresses people, then remove it, rather than impose strategy from above.
“Mentioned Marshall Goldsmith, my first coach and good friend. Later on, I also worked with Eric Kleiner at YSC. When the board, so Marshall was doing my annual, having the board with my annual evaluation, and the board realized that Marshall and I were such good friends. And so we need somebody more objective now.”
“I studied my career with McKinsey and company in France and then also in the US. Essentially, I didn't know what I wanted to do. So I thought it'd be a great training ground and I ended up staying a dozen years at the firm, learned a great deal. I've had wonderful opportunities to lead great companies.”
“There's so many very Carpentri, a client of mine, had this big influence on me teaching me so much about how to put people first and treating profits as an outcome. He was two great friends. Oh yes, who happened to be monks in a religious congregation. In the early 90s, that was a turning point.”
“Believe that you're unable to find great black candidates, we'll say that's okay, we won't have a problem with that. We'll just work with another firm. You know, it's not a problem. And so we recruited three amazing directors, and now I'm no longer on the board, but they've continued in this direction.”
Masters in Business: “Hubert Joly on the Heart of Business (Podcast)”
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