Oscar Munoz
The Guardian
What holds, and what fails, under pressure, standards and accountability.
Oscar Munoz reads as The Guardian because he stepped into United Airlines at its most turbulent, inherited a fractured culture, suffered a serious heart attack weeks into the role, and still returned to steady the organisation. When the 2017 passenger removal crisis threatened United's reputation, he acknowledged harm directly and rebuilt trust through accountability rather than deflection.
“Okay. Well, to all of you that are podcast watchers, there's many things out there, but there's a few that are genuine in their desire to truly blaze a trail for regular people like a lot of us are. And I really recommend this particular podcast and this incredible Wonder Woman of her own, Natalya. So thank you for having me.”
“I know you guys are thinking, he's a nice song to do. I said, I said, remember, you know how we have to pick up stuff on the tarmac all over the place? I said, especially if it's a dead animal or something, you need somebody to go do that. I said, that's his job. And it was just my funny, simple way of telling them.”
“Face a time and a place where for me this is Dr. Dow thing where there is no one around you to help you make a decision. There's no one kind of teach you what to say or not say when you're going in front of millions of people on Good Morning America. You know what they want to do.”
“State was in complete disarray and decay. She had arthritis in one of her legs so bad that a couple years later her ankle fused where it just, I mean, there was just this giant thing where it just never moved. And again, the entire time she just kept working, no one ever knew that that was an issue with her.”
The David Rubenstein Show: “Oscar Munoz”
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