Seb James
The Steward
Legacy, values and the long now, leadership as care and continuity.
Seb James consistently frames his leadership through a steward's lens, telling a story about a 50-year Boots employee who could not recall any CEOs to underscore that executives are transient custodians of something larger than themselves.
“You've got to see yourself in that context. You are a steward of this thing for a period of time. If you are very lucky you can have one or two good ideas.”
On the role of a CEOundated
“Within a 10-minute drive of 85% of the British population, you can pop into a booth without an appointment, talk to the pharmacist, be diagnosed, be prescribed, be given the drugs, and be on the mend within 20 minutes.”
On pharmacy-first healthcareundated
“We now have 75% of British women are active users of our card. We have an incredible wealth of behavioral data on how particularly British women buy today.”
On the Boots Advantage Card dataundated
Money Maze Podcast: “Retail in the 21st Century: Seb James, CEO of Boots, Discusses Health, Technology, Data and the Customer”
LISTEN AT THE SOURCE ↗THE RECORD IS CHECKABLE