Chee Hong Tat
Singapore
“The National Parks Board (NParks) resumed crow shooting operations in March 2026 across nine districts, including Yishun. These sites were prioritised based on several factors, including the volume and severity of public feedback on crow-related issues, as well as the technical feasibility of conducting shooting operations safely at each…”
“To drive sustainable construction and reduce reliance on conventional diesel generators, the Housing and Development Board (HDB) has required the use of battery energy storage systems (BESS) or synchronised generator set systems at Build-to-Order construction worksites for all building tenders called since February 2025.”
“The Housing and Development Board (HDB) tracks resident feedback on maintenance-related issues, including spalling concrete and structural cracks within HDB flats. Such issues are much less common in younger flats, compared to older flats above 30 years old.”
“The Building and Construction Authority (BCA) provides resources on its website to guide building owners and Management Corporations Strata Title (MCSTs) on lift modernisation.”
“Private retail developments sold through the Government Land Sales Programme are intended to complement the commercial offerings in public developments undertaken by agencies, such as the Housing and Development Board.”
“The National Parks Board (NParks) is reviewing both the Animals and Birds Act and the Code of Animal Welfare (COAW). The former will include pet sector businesses and the latter will include and start with pet groomers.”
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“Point-to-point and private transport operators offer wheelchair-accessible vehicles, including those specially retrofitted with ramps to accommodate motorised wheelchairs, to meet the travel needs of persons with disabilities (PwDs). PwDs who rely on such wheelchair-accessible vehicles for their essential transport needs can tap on various financial assistance schemes, such as the Taxi Subsidy Scheme and the Enabling Transport Subsidy Scheme, administered by SG Enable. The Land Transport Authority will continue to work with the Ministry of Social and Family Development and the operators to explore ways to make point-to-point transport more accessible to passengers with diverse needs.”
“It is not possible to generalise the tax treatment of an expatriate's employment income here. It depends on the taxation laws applicable to the expatriate and the individual's specific facts and circumstances. Applicable laws would include our income tax law and may also include the laws of the expatriate's home jurisdiction, as well as the provisions of any relevant Avoidance of Double Taxation Agreement (DTA), which may allocate taxing rights between Singapore and our DTA partners under different scenarios. We expect all our treaty partners to abide by the terms of their DTA with Singapore. The Inland Revenue Authority of Singapore (IRAS) will act on feedback of any action that is not in accordance with our tax laws and the provisions of our DTAs. Affected taxpayers may also approach IRAS for assistance to resolve the issue bilaterally with the treaty partner under the DTA's dispute resolution facility.”
“Different colours have been used since 2017 to help commuters differentiate between the East and West Loops on the Sengkang and Punggol Light Rail Transit. Yellow is used for the two East Loops, and Red for the two West Loops. These colours are used on dynamic passenger information displays, as well as static signs, such as those at platforms and screen doors, to help passengers identify the correct train to take.”
“Residents along the section of Hougang Avenue 7 between Hougang Avenue 5 and Avenue 8 are served by Service 112. The average frequency of Service 112 during weekday peak hours is about 13 minutes, which is within the service standards under the Bus Contracting Model. The passenger loading is manageable at lower than 70% during weekday peak periods and commuters are generally able to board the first bus that arrives. As with all bus services, the Land Transport Authority will continue to monitor ridership changes and work with the bus operator to adjust schedules where necessary. Besides Service 112, residents in the area are within a 400 metres walk of seven other bus services along Upper Serangoon Road, which connect them to the transport hub at Hougang town centre, as well as to other places like Punggol, Sengkang, Buangkok, Kovan, Serangoon and Ang Mo Kio. Under the Bus Connectivity Enhancement Programme, City Direct Service 676 has also been introduced in January 2025, to provide an alternative option for residents along Hougang Avenue 7 to travel to and from the city during the peak hours.”
“The requested information spans over two decades and we are unable to provide the series of data over such a long time. For 2019 and 2024, the proportion of property taxes (PT) from owner-occupied (OO) residential properties is 7% and 12.5% respectively, taking into account the PT rebates for that year. PT contributed by OO residential properties fluctuates year to year, depending on market conditions and the PT rebates provided. We have provided 2019 for comparison instead, as 2020 was the start of the COVID-19 pandemic, which had impacted the property market and PT revenue.”
“The Civil Aviation Authority of Singapore (CAAS) has an established safety framework based on international requirements and referencing best practices. It monitors aviation safety events around the world closely to glean any lessons that will enhance aviation safety in Singapore. CAAS will review the recent incidents for learning points when the relevant authorities release more information about these incidents.”
“Mr Speaker, equipping our workers with the skills and the knowledge to be able to do their work effectively, both in maintenance and operations, is certainly a key priority for the One Transport Family. We will continue to invest in this area to upskill our workers and to make sure that they are able to have access to good technologies and a good working environment. And as I have replied to Mr Leong earlier, the staff morale of the teams would also be equally important. I hope to share more during the COS debates. So, I seek Ms Yeo's understanding that more details would be made available during the COS debates.”
“So, I do want to be fair to SMRT. It is not due to intentional delays. They were trying their very best to move the vehicle as quickly as possible, while, of course, adhering to the necessary safety protocols. Mr Tan's third question, Mr Speaker, is on the response during an incident. I think this is an area where we will continue, as part of the learning, to see how we can finetune our communications with commuters and to see what we can do to improve. During peak hours, I think Mr Tan will agree with me that, given the large number of commuters, even on a normal day it is quite crowded. And when there is a delay or when there is a longer headway for the trains, it will cause the crowd to build up. SMRT and SBS Transit, in these incidents, did their best to try and communicate with the affected commuters, not just those who are already in the system but even those who are not yet coming into the system, to advise them so that they can consider alternative transport arrangements, which could include bridging buses and regular buses travelling along that same route, but also to take alternative MRT lines. That is the other option for commuters to consider. Mr Speaker, if I may, this is why we want to continue to expand our MRT network to provide greater resilience, so that in case there is a disruption on one line, there will be alternatives for commuters to take to complete their journey. And this is still a work in progress and I hope to share more during the Committee of Supply (COS) debates.”
“Mr Speaker, I thank Mr Tan for his three questions. The first one, on the engineering vehicle, the maintenance. These are not the same as MRT trains. As I have explained, the two locomotives, three wagons and the nature of how they operate will also be quite different from MRT trains. So, we do not subject them to the exact same maintenance regime as a normal MRT train because they are different vehicles. But we do have a maintenance regime in place for the engineering vehicles as well. This time round, we are still checking what happened. So, I do not want to prematurely jump to any conclusions. We will let LTA finish their investigations to understand what the root causes are and why this engineering vehicle broke down. To Mr Tan's second question on the service recovery, I do want to be fair to SMRT. They tried their very best to move the train as quickly as possible. So, the first thing that they did was to send a rescue train – and this is part of the standard operating procedure – to try and push the stalled engineering vehicle so that they are able to move it and clear the tracks for the trains to be launched from Bishan Depot. So, that was what they did. But unfortunately, in the process of doing so, they discovered that the wheels of the engineering vehicle came off the rails. So, they were unable to continue pushing and they had to use a different method. And because of the space constraints, they were unable to deploy heavy lifting equipment at this location. So, it became a very labour-intensive and quite time-consuming process of having to use hydraulic equipment to try and move this very heavy engineering vehicle. It took them a long time to do so. They only managed to do so at about 5.00-plus pm, as I have explained earlier.”
“Mr Speaker, I had explained during the Ministerial Statement in October after the September EWL incident on why the Government would not need to convene a Committee of Inquiry but to ask LTA, which is the regulator and is empowered to conduct a thorough investigation, to do so and then to share, for the EWL incident, the findings when the investigation is completed, to share the findings publicly. So, that remains our commitment. When the investigation for the EWL is completed, we will share the findings publicly, so that we learn from what happened and how we can do better. And because these three incidents, even though they happened in quick succession, they are unrelated to one another and also to the EWL incident, there is not a systemic issue or concern with SBST or SMRT that I think will change our position on the necessity for a Committee of Inquiry.”
“Mr Speaker, I thank Mr Leong for his two questions. First, LTA is looking into the root causes for the three incidents that had happened in February. I have explained in my main reply what we think are some of the preliminary findings, why these three incidents happened on three separate lines. I hope Mr Leong would agree with me that these three incidents are unrelated to one another and also the nature would be quite different from what happened to the EWL disruption in September last year. We have not completed our investigations for the EWL incident or for these three incidents. These are still ongoing. But we will certainly do our best to identify what are the learning points and then, to make sure that we share this with all the operators – not just in this case SMRT for the EWL, Circle Line and NSL, and SBST for the NEL, but we also want to encourage them to share these learning points in the whole One Transport Family so that everyone can benefit and do better. Mr Leong is right that we should go beyond hardware because it is a review of the whole system of operations and maintenance. And we have certainly been looking at these issues as well and we will continue to do so. I also want to thank Mr Leong for highlighting the importance of staff morale for our engineering and technical teams, because that is a very important part of ensuring smooth operations and good maintenance. And that is why we always emphasise that we want to continue to work closely together as tripartite partners to make sure that we uphold high standards of safety, reliability and resilience for our commuters.”
“Through this approach, we have achieved our one million mean kilometres between failure (MKBF) target consistently since 2019, which puts our overall system among the best performing metros in the world. As at 25 February 2025, the MKBF for our MRT network stands at about two million train-kilometres and all MRT lines have achieved our target MKBF of at least one million train-kilometres. Rail safety, reliability and resilience are key priorities for LTA and our tripartite partners. We will continue to work close together on this front to identify areas for improvement, adopt new technologies for more effective maintenance and operations, and invest in the skills of our workers.”
“We had experienced a similar issue with the CATS system in September 2024. After that incident, LTA and SMRT worked with the system manufacturer Alstom to develop a software patch to address the issue. The patch went through extensive testing and was ready for deployment on 15 February. Unfortunately, the incident happened a few days before the deployment date. SMRT and Alstom have since successfully deployed the software patch. Mr Speaker, we take every incident on the MRT network seriously because rail safety, reliability and resilience will always be our priorities. Not just for LTA, but also for our tripartite partners in the One Transport Family. Our preliminary findings show that the three incidents were unrelated – they involve different lines, different components, and different operations and maintenance teams. Unlike some previous disruptions where trains were unable to continue travelling on the tracks, the three incidents did not result in a prolonged stoppage of train services. Trains could continue to run along the NSL, NEL and CCL, albeit at longer intervals or slower speeds. However, as these incidents happened during the morning peak hours, they affected a larger number of commuters and lengthened the waiting and travel times. Mr Speaker, we recognise that every incident causes inconvenience for affected commuters. While we cannot completely prevent incidents from happening in a rail system of this size and complexity, we certainly will do our best together with the operators and our workers to maintain a high level of safety, reliability and resilience, and to minimise the impact to commuters when an incident occurs.”
“00 am, following which normal train service was progressively restored. The faulty electronic card has been sent to the system manufacturer for further examination, to identify the root cause of the malfunction. Third, the Circle Line (CCL) incident on 11 February. In LTA’s earlier statement on 13 February 2025, it noted that a power trip had occurred arising from a signalling fault. Further investigations show that there was no power trip and that the incident was due to a signalling fault. Based on LTA’s latest findings, at around 8.15 am, a signalling fault caused a temporary loss of communications between a CCL train and the trackside signalling equipment. Sir, when this happens, the incident train will engage its brakes and stop moving, in accordance with safety protocols. The other trains near the incident train will also come to a stop to ensure safety for commuters, by keeping the trains at a safe distance from one another until communications can be fully restored. Due to this signalling fault, 17 trains between Paya Lebar and Marymount stations were temporarily halted for safety. SMRT promptly withdrew the incident train from the mainline and after doing the necessary safety checks, train movement resumed progressively from 8.20 am, five minutes after the signalling fault had occurred. However, when train operations were being restored, SMRT noticed that the Central Automatic Train Supervision (CATS) System, which manages the movement of trains, became less responsive. As a result, it took longer than usual to resume normal train operations, even though trains had started moving on the CCL. The delay in resumption of normal train operations led to longer wait times and travel durations for some CCL commuters.”
“As there were fewer trains during peak periods, commuters experienced longer waiting times at the stations, but their travel times were largely unaffected once they boarded the train. Meanwhile, SMRT had continued with their recovery efforts to move the stalled engineering vehicle. Due to the tight space around the depot tracks, SMRT was unable to use heavy lifting cranes. It had to use hydraulic equipment to slowly and safely shift the stalled vehicle onto another track. The stalled vehicle was cleared off the railway crossing by around 5.30 pm. After completing a series of thorough checks to ensure safety, SMRT was able to launch trains from Bishan Depot from 6.36 pm and progressively restored normal train service for commuters on the NSL and EWL. Next, the North East Line (NEL) incident on 10 February. At around 6.08 am, a signalling fault occurred near Buangkok station. This prevented the NEL trains from being controlled automatically. As a result, while trains could still travel along the NEL, they had to be controlled manually and travel at slower speeds to ensure safety. This led to reduced frequency of service and additional travel time for commuters. In response to this decrease in service capacity, SBS Transit (SBST) activated free regular and bridging buses along the NEL between Punggol Coast and Dhoby Ghaut stations at 6.55 am to provide commuters with an alternative travel option. Preliminary investigations indicate that the signalling fault was caused by a malfunctioning electronic card in the signalling system. There were no prior signs during the maintenance checks which showed that this card would malfunction. SBST replaced the malfunctioning electronic card, and was able to restore the signalling system’s operations at around 8.”
“Thank you, Sir. Mr Speaker, the Land Transport Authority (LTA) is investigating the root causes of the three incidents on 7, 10 and 11 February. I will share the preliminary findings for each incident. First, the North-South Line (NSL) incident on 7 February. At around 5.15 am, an engineering vehicle broke down at a railway crossing in Bishan Depot after routine maintenance works. This engineering vehicle comprises three wagons, which are used for carrying equipment and materials for maintenance works and two locomotives, which are used for moving the wagons along the Mass Rapid Transit (MRT) tracks. As trains departing Bishan Depot for the mainline need to pass through this railway crossing, SMRT was unable to launch trains from Bishan Depot. To allow operations to resume, SMRT attempted to move the stalled engineering vehicle using a rescue train. When the rescue train started moving the stalled vehicle, SMRT discovered that some of the wheels of two of the wagons had come off the rails. By the time the engineering vehicle stalled, only three out of 39 trains that were scheduled to serve the NSL that morning had been launched from Bishan Depot. To ensure that commuters using the NSL could still continue on their journeys, SMRT redirected some trains from the East-West Line (EWL) to the NSL. This allowed train services to continue operating throughout the day on both lines, but with a longer interval between trains during peak hours. SMRT also activated free regular and free bridging buses along the busiest stretch of the NSL between Woodlands and Bishan stations, to provide commuters with an alternative travel option.”
“Mr Speaker, may I have your permission to provide a combined response for oral Question Nos 1 and 2 in today's Order Paper?”
“In December 2024, 33% of slots in the peak hours for passenger flights were allocated to low-cost carriers (LCCs). This is comparable to the LCC share of Changi's overall passenger traffic. Slots at Changi Airport are allocated by the Changi Slot Coordinator (CSC), a unit within Changi Airport Group. CSC assesses new slot applications based on Changi Airport’s available capacity, as well as how the proposed route would contribute towards Changi’s network.”
“The available data from the Land Transport Authority's (LTA's) Household Travel Survey, on peak-period mode share of all motorised journeys for public transport (comprising Mass Rapid Transit (MRT), Light Rail Transit (LRT) and buses), as well as taxis and private hire cars (PHCs), is given in Table 1.”
“The Land Transport Authority (LTA) works with manufacturers and operators to reduce train noise at source. This includes fitting trains with noise-dampening wheels, as well as using ballast and concrete sleepers on elevated tracks to better absorb vibration and noise. Where Mass Rapid Transit (MRT) viaducts are located very close to residential developments, and where noise levels measured from these developments exceed the National Environment Agency's (NEA’s) guidelines, noise barriers can be installed to further reduce noise. The MRT viaduct near Yio Chu Kang Beacon has not been identified as a location for the installation of noise barriers, as the nearest residential developments are beyond the distance where noise barriers are typically required, including Yio Chu Kang Beacon which is more than 120m from the viaduct. LTA verified in February 2025 that the average noise levels at Yio Chu Kang Beacon are within NEA guidelines.”
“The Land Transport Authority's investigations are ongoing. The findings will be released publicly after investigations have concluded.”
“Safety of flights and passengers is a top priority for the Civil Aviation Authority of Singapore (CAAS) and Singapore-registered air carriers. We have protocols in place to disseminate threat intelligence to Singapore-registered carriers to ensure they are aware of any ongoing risks in their flight routes. The carriers conduct risk assessments and implement risk mitigation measures before every flight, including taking appropriate measures to avoid conflict zones. They also use threat information from aviation security consultants to develop contingency plans and backup routes, and train their flight crews for rerouting during flights. CAAS conducts regular safety audits to ensure that Singapore-registered air carriers have proper processes to assess and mitigate flight safety risks, including those arising from conflict zones.”
“The Land Transport Authority accepts feedback from all sources, including via third-party apps or referencing data from third-party apps.”
“Platform screen doors require power supply, communications and signal control equipment. As Light Rail Transit (LRT) stations are smaller than Mass Rapid Transit (MRT) stations, it is not practical to install all the above equipment as it will reduce the available waiting area for commuters. For commuter safety, all LRT stations have fixed barriers, as well as tactile warning studs along the station platform to warn commuters that they are approaching the edge of the platform. Our operators have also put in place detection systems using artificial intelligence and video analytics to detect track intrusions at LRT stations and to alert the staff at the operations control centre so they could respond quickly to these incidents.”
“The Civil Aviation Authority of Singapore and CAG have shared the learning points from this incident with other airlines and GHA staff to avoid future recurrence.”
“Based on past records, the recent incident on 29 December 2024 is the first at Changi Airport where arriving passengers were left on an aerobridge upon disembarkation and the arrival gate was locked before they left the aerobridge. In line with international industry practices, it is the responsibility of airlines, assisted by their appointed ground handling agents (GHAs), to ensure that all passengers safely disembark from the aircraft and exit the aerobridge, before the aerobridge door leading to the terminal is locked. In the 29 December 2024 incident, the airline's crew did not see the three affected passengers when they were waiting at the aerobridge after disembarkation and had mistakenly indicated to the GHA that the aerobridge was clear of passengers. The GHA staff did not conduct a thorough check along the entire section of the aerobridge before locking the door, which should have been done as part of the standard operating procedure. A staff from the GHA's service provider for persons with reduced mobility had accompanied the affected passengers, as one of them required wheelchair assistance. She made phone calls to various parties to unlock the aerobridge door, but she did not call Changi Airport Group's (CAG's) emergency hotline, which is the right number to call in such situations. There was, therefore, a delay in unlocking the door and the affected passengers remained at the aerobridge for around 16 minutes before CAG was alerted and the door was unlocked. The airline has apologised to the affected passengers and provided them with compensation for the incident. The airline has also worked with its GHA to remind the airline's crew and ground staff to improve on their coordination.”
“The Land Transport Authority uses data analytics and artificial intelligence to enhance road safety, including for the junction of Jalan Lempeng and Faber Drive.”
“Based on a Transport Impact Assessment study, the Land Transport Authority (LTA) had worked with the Housing and Development Board to carry out road improvement works, such as creating additional road lanes at Sengkang East Drive and Sengkang East Way, to support the expected increase in vehicular traffic as a result of the new Rivervale Shore Build-To-Order development. With these improvements implemented, traffic in the vicinity has been observed to be manageable. The slip road in question is intended for implementation in the future when there are further new developments in the North-East Region. The date for implementation has not been finalised.”
“Currently, 30 public bus services provide first- and last-mile connectivity between industrial estates and major transport nodes. This is around 10% of our bus services. As industrial areas are generally less dense and travel demand to these locations tend to be very low outside of a few peak periods, these services often require high government subsidies. When companies have specific transport needs or are located in areas that cannot be viably served by public bus services, the Land Transport Authority encourages companies to provide alternative transport modes that suit their workplace, work shifts and the travel pattern of their employees.”
“As hybrid and electric vehicles (EVs) emit lower carbon emissions than internal combustion engine vehicles, they are part of the cleaner vehicle population. The proportion of cleaner energy cars registered annually continues to grow. In 2024, more than 82% of newly registered cars were cleaner energy models, as compared to 65% in 2023 and 51% in 2022. Within this, electric cars are growing at the fastest rate. In 2024, 34% of newly registered cars were EVs, as compared to 18% in 2023 and 12% in 2022. There are currently no plans to ban new registrations of hybrid cars and taxis, as it is neither necessary nor practical to do so.”
“We had responded to a similar question from the Member at the November 2024 Parliament Sitting. [Please refer to "Introduction of Feeder Bus Service to Serve Compassvale Crescent", Official Report, 12 November 2024, Vol 95, Issue 146, Written Answers to Questions section.] Compassvale Crescent residents have access to 14 bus services within 400 metres. These services ply Sengkang East Road, Compassvale Street or Punggol Road and connect them to the transport hub at Sengkang town centre and other destinations. Residents living closer to Compassvale Street are also within a 10-minute walk of Sengkang Mass Rapid Transit (MRT) station and Compassvale Light Rail Transit station. The Land Transport Authority will study Assoc Prof Jamus Lim's suggestion, but one trade-off of the proposed amendment is that it will affect a significant number of existing commuters who are using bus service 371 to travel to and from Sengkang Bus Interchange and the MRT. These commuters will face longer journey times and higher fares with the amended route.”
“We adopt a measured approach against nuisance behaviours based on their severity. Public transport staff are trained to manage noise-related complaints and will not hesitate to take action against egregious cases. In almost all cases, the passengers involved are cooperative when approached by staff to lower their volume. Further enforcement action will be taken if an offending passenger refuses to comply. To encourage considerate commuting behaviour, the Land Transport Authority has introduced new signages, including those held by public transport staff during their rounds, in trains and buses reminding passengers to keep their volume low. Public transport staff have also stepped up checks at train stations and onboard buses.”
“Many ocean-going vessels have the capability to use dual fuels. There are a few marine engines operating on zero or near-zero emission fuels available, with more models under development. In 2024, 53 ocean-going vessels capable of operating on zero or near-zero emission fuels called at the Port of Singapore. The Maritime Energy Training Facility (METF) initiative is on track to train around 10,000 maritime personnel by the 2030s. Over 400 have been trained in 2024 and more will be trained in 2025 and subsequent years as METF ramps up its capacity. The Maritime and Port Authority of Singapore (MPA) has onboarded shipping lines and ship management companies as METF partners. MPA will also continue to work with METF partners to design courses and collaborate with like-minded partners at the International Maritime Organization, to ensure that METF programmes help to set standards and support the growth of the global maritime sector. In addition to providing digital and fuel-related training for maritime workers through METF, MPA facilitates the safe bunkering of new fuels by supporting trials and developing technical standards. MPA remains committed to working closely with the international shipping community to advance maritime digital, decarbonisation and manpower development efforts.”
“Changi Airport offers a range of wheelchair services to passengers. Depending on the airline and their commercial arrangements with their ground handling partners, passengers can request for their personal wheelchairs to be brought to the aerobridge during disembarkation. In cases where the airlines do not offer this option, passengers can request for wheelchairs provided by the airline, their ground handling partner or the airport operator.”
“The International Civil Aviation Organization requires all states to ensure that their registered aircraft are inspected regularly and are safe for flight. The Civil Aviation Authority of Singapore (CAAS) has implemented a regulatory safety framework to ensure safety for all operators of Singapore-registered aircraft. This includes requiring routine inspections of aircraft before each flight as well as other inspections by aircraft manufacturers at pre-determined frequencies to ensure that aircrafts are in compliance with their requirements. CAAS also conducts regular audits and checks on all operators of Singapore-registered aircraft to ensure that robust processes are in place for these inspections and to verify that the required inspections are carried out. Airlines and operators of foreign-registered aircraft operating to and from Singapore are similarly required to adhere to their respective states' safety framework. In addition to this, CAAS performs regular inspections to assess these operators' ability to prepare the aircraft and crew for flight.”
“Public transport fares are charged based on distance on a per-journey basis. This allows commuters to pick the optimal combination of services to complete their journey, without penalising transfers. To compute fares accurately and fairly, we use a set of criteria to determine if a trip is part of an ongoing journey or the start of a new one. These criteria include total journey time, the time interval between transfers and the total number of transfers. The Land Transport Authority has designed our transport network to facilitate easy transfers between trains and buses. Our data show that the vast majority of transfers are completed within 30 minutes. If there are some exceptional circumstances that prevent a commuter from completing a bona fide transfer within the 45-minute transfer window, they can apply to SimplyGo for a fare refund and their appeals will be considered on a case-by-case basis.”
“The digital identifier of each device used to make payment is different, even if they are linked to the same bank card. For security reasons, the links between identifiers and cards are only known to the issuing bank; and vendors, such as SimplyGo, are unable to automatically link different payment devices or cards. Commuters are encouraged to produce the device used to tap in when requested by our Ticket Inspectors.”
“Express bus services like Service 502 serve as alternative transport options for commuters who prefer direct bus connections. The classification is based on several considerations and does not only depend on the length of the route. Higher fares are charged for express bus services as they provide shorter travel time or greater convenience compared to normal bus services plying similar routes.”
“The Land Transport Authority (LTA) has prioritised the implementation of Red-Amber-Green (RAG) arrows at junctions in the vicinity of schools and Silver Zones, at locations where there is a history of accidents and where the junctions are wider and have a higher posted speed. As of end-2024, we have implemented RAG arrows at more than 1,200 junctions. Site studies are in progress for another 200 junctions and LTA expects to complete the implementation of these RAG arrows by end-2025.”
“The Land Transport Authority (LTA) regularly inspects roads for defects, including potholes. During periods of prolonged heavy rainfall, LTA conducts additional inspections and dedicates more resources to carry out the necessary repairs. To complement these inspections, members of the public can also report on potholes via public feedback channels. Last year, these public feedback channels enabled LTA to detect around 30% of potholes. The remaining 70% were detected via LTA's inspections. LTA has also been proactively carrying out road resurfacing at several locations across the island as a preventive measure, to reduce the need for pothole repairs. Through these efforts, the total number of potholes detected each year has dropped by almost 70% from 2021 to 2024. LTA will continue to closely monitor our road conditions and explore new solutions that can improve road durability.”
“The Civil Aviation Authority of Singapore (CAAS) shares weather forecasts for Changi Airport and the expected impact on landing capacity with airlines and other air navigation services providers. This information enables airlines to make decisions regarding flight schedule adjustments to anticipate potential delays and minimise flight diversions. CAAS also works with regional air navigation service providers to coordinate the air traffic at Changi and other airports in the region. During inclement weather conditions, this may include the re-timing of flights before the aircraft depart from their previous station, as well as enroute management of traffic flows. This is intended to minimise prolonged holding of aircraft in the air and the need to divert to other airports. Besides inclement weather conditions, flights disruptions can happen from time to time for other reasons. When there are flight disruptions, airlines support affected passengers through various service recovery measures, such as providing meals and refreshments, accommodations, ground transport and rebooking services, as necessary. The airport operator and ground handlers also work closely with airlines to support affected passengers, such as prioritising transfer luggage, adjusting flight schedules and notifying passengers of any changes to their flight status.”
“The Land Transport Authority (LTA) takes into account the safety of pedestrians and active mobility device users in the design of zebra crossings. Safety treatments to facilitate safe crossing include markings, signs and continuous flashing beacon lights. In areas with high pedestrian footfall, such as in the vicinity of schools, residential housing estates or community centres, zebra crossings may be widened or raised to enhance safety. With more Silver Zones and Friendly Streets implemented across Housing and Development Board towns, LTA will incorporate more zebra crossings with these enhanced features. LTA will also continue to review design features to improve safety for all active mobility users. Active mobility device users, such as cyclists and power-assisted bicycle riders, should slow down, stop and look out for oncoming traffic before making their way across zebra crossings. Similarly, drivers should slow down when approaching zebra crossings and look out for pedestrians and active mobility device users crossing the road.”
“The "Helping Hand" initiative provides an alternative means for commuters to get assistance from their fellow travellers, using a lanyard with a card that describes their needs. As of 30 November 2024, more than 15,000 lanyards and cards have been distributed and feedback has been positive. Based on a survey conducted in 2024, 90% of respondents agreed that the scheme would encourage commuters to show more care towards others and remind them that there are commuters who need assistance even if they do not show outward signs of needing help. Among the respondents, 42% of surveyed card holders agreed that the scheme has helped or benefited them personally. The Caring SG Commuters Committee and Land Transport Authority will continue to seek feedback on how we can refine the scheme to build a kinder public transport culture.”
“The Ministry of Transport and the Civil Aviation Authority of Singapore (CAAS) are committed to safeguarding the Singapore air hub's competitiveness. This includes ensuring that the Changi Airport operator, the Changi Airport Group (CAG), runs airport operations smoothly, makes the necessary investments to build capacity and capability for the future and has the financial resources to do so. CAG's key revenue sources include airport charges collected from airport users as well as other revenue streams, such as the rental of office and shop spaces at the airport, amongst others. The increase in airport charges were needed to ensure that investments could continue to be made to upgrade and maintain Changi Airport to keep it competitive, amidst increasing competition from other air hubs. The increase would also cater for higher operating costs, including manpower costs, to allow wages for airport workers to continue to grow in line with national initiatives, such as the Progressive Wage Model, and go towards improving working conditions at the airport for workers. CAAS assessed the increase by CAG to be reasonable. Based on current ticket prices, the announced increase in passenger fees was estimated to be less than 1% for an economy class ticket for most flights departing from or connecting through Singapore. CAAS and CAG had consulted key airlines, including low-cost carriers, on the increase in airport charges and the majority understood the need for the increases. We will continue to monitor the overall performance and competitiveness of Changi Airport, including Changi's connectivity, passenger experience and service levels to ensure that Changi remains competitive and continues to provide value to passengers and airlines.”
“The KTM Tebrau shuttle is a commercial rail service run by Malaysia's Keretapi Tanah Melayu Berhad (KTMB). Ticket sales for the KTM Tebrau shuttle do not come under the Singapore Government's purview.”
“Express feeder Service 298X was introduced less than a month ago on 9 December 2024 and its ridership has yet to stabilise. While express feeder services like Service 298X are a new service type introduced as part of the Bus Connectivity Enhancement Programme, express variants of trunk routes are not new. One example is Service 30e, which is an express variant of trunk Service 30, plying between Bedok and Pasir Panjang. Another example is Service 97e, an express variant of trunk Service 97 that plies between Jurong East and the Central Business District.”
“The Government has plans to do so. We have also been providing data and analysis on these trends through annual reports, such as the Key Household Income Trends report, published by the Singapore Department of Statistics as well as in publications and speeches.”
“For business entities that have separate legal personalities from their directors and members, such as companies, variable capital companies and limited liability partnerships, employees or contractors can lodge a claim as creditors when the entity is being wound-up or liquidated. Specifically, employees' claims on salaries will be given priority over most unsecured debts in an insolvent winding up.”
“Payment obligations between registered entities and their employees or contractors are governed by the law of contract. Employees and contractors have avenues for recourse, should such entities breach their payment obligations. Employees may submit a salary-related or wrongful dismissal claim for mediation at the Tripartite Alliance for Dispute Management. If the dispute remains unresolved after mediation, the Employment Claims Act 2016 allows eligible employees to file a claim of up to $20,000, or $30,000 for union-assisted claims, against his or her employer in the Employment Claims Tribunals. Contractors may file a specified claim of up to $20,000 in the Small Claims Tribunals, or up to $30,000 if there is a Memorandum of Consent from both parties. Alternatively, both employees and contractors can file a civil suit in the Courts for breach of contract. If registered entities fail to comply with an order by the Tribunals or Courts, employees and contractors may apply to Court to enforce the order as a judgment creditor. From 2020 to 2024, there were approximately 247,000 cessations of business entities. Data on whether wound up entities have fulfilled all dissolution obligations is not captured by the Accounting and Corporate Regulatory Authority. Employees and contractors of deregistered business entities that have not complied with their obligations, including Court orders, can seek recourse depending on the type of business entity. For business entities that have no separate legal personalities from their owners, such as sole proprietorships, partnerships and limited partnerships, employees and contractors may continue to pursue and enforce their claims against the business owners even if the business entities have been deregistered.”
“One area that the Taskforce is looking into is how we can further enhance the situational awareness of BCs in their interactions with other motorists. The Taskforce aims to complete its review by the first half of 2025.”