← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Chris Bloore

MP for Redditch · Labour · United Kingdom

IN THEIR OWN WORDS

“I agree. That is incredibly frustrating and impacts so many different areas. I am going to make some progress and finish. Recognising the need for change does not mean accepting the unacceptable.”

House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

“I have already had the best part of 20 minutes, so I probably will not be long. I thank the Minister for her comprehensive response. I also thank the many right hon. and hon. Members from all parties for taking part in today’s Backbench Business debate.”

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“That is a cheeky question, and I might get back to it. In May, the Business and Trade Committee called the service unacceptable and called Ofcom’s regulation into question. It demanded a road map to improvement. We are still waiting.”

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“I called for the debate because in Redditch and the villages, the post—or the lack of it—is now one of the most common reasons that people write to me as their Member of Parliament. My constituency is a mix of urban, suburban and rural, from Batchley and Church Hill in the town itself to Inkberrow, Feckenham and Wychbold in the villages.”

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“Yes. We are not going there; they should be coming here. I understand that the world has changed. Letter volumes have fallen from around 20 billion at their peak to 5.6 billion, while Royal Mail must serve 4 million more addresses. The economics of the universal service do not shrink with the volumes.”

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“Could I make a little progress? I am conscious that many hon. Members wish to speak, but I need to get through some of my speech. A council letter about a husband in a nursing home took from 14 November until 3 March to arrive. His family had six months to appeal and almost four months had already passed.”

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The complete record

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This is not an official version of UK Parliament proceedings. It reproduces the published record and links to it; the official version is the one UK Parliament publishes.

  1. “One received nothing between 3 and 20 January. Another in Wychbold gets deliveries once every 12 days.”

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  2. “I called for the debate because in Redditch and the villages, the post—or the lack of it—is now one of the most common reasons that people write to me as their Member of Parliament. My constituency is a mix of urban, suburban and rural, from Batchley and Church Hill in the town itself to Inkberrow, Feckenham and Wychbold in the villages. The difference between postcodes can be stark. Let me begin with the ordinary complaints from my casework, with the Radio Times arriving a week late, first-class birthday cards taking five days to cross Redditch, and Christmas cards arriving on 23 January. One Feckenham family always receives birthday cards due on 12 January five days late; it would be funny if it was not so sad. Some receive no post for days and then one bundle tied with the obligatory rubber band.”

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  3. “I beg to move, That this House is concerned about the performance of Royal Mail; and urges the Government to work with Royal Mail to improve its performance levels. I thank the Backbench Business Committee for selecting the debate and the more than 100 hon. Members from across the House who put their names to the application. I also thank my hon. Friend the Member for Lichfield (Dave Robertson), who applied for the debate alongside me. May I refer to my entry in the Register of Members’ Financial Interests as a member of the executive of the trade union group of Labour MPs? Today’s debate is not an attack on our posties, the men and women trying to deliver a quality service with their hands tied behind their backs; it is about holding Royal Mail and Ofcom to account until the service that my constituents receive is the one they pay for.”

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  4. “I completely agree with the hon. Member. I will get to the impact on businesses later in my speech. A letter from my own office sent on 11 June arrived on 25 August. Bills arrive overdue while people struggle to reach complaint lines or their local sorting office. The consequences can be far more serious: one constituent received a hospital letter on 6 October about an appointment on 17 September.”

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  5. “I completely agree. Another resident of mine, whose husband has cancer, has had to wait anxiously for medical correspondence about a diagnosis.”

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  6. “Almost every constituent says that their parcels arrive on time; it is the letters that do not. Is that a coincidence, or is that what happens when a company chases the parcels market and treats letters as an afterthought while holding a monopoly on them?”

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  7. “Could I make a little progress? I am conscious that many hon. Members wish to speak, but I need to get through some of my speech. A council letter about a husband in a nursing home took from 14 November until 3 March to arrive. His family had six months to appeal and almost four months had already passed. A Department for Work and Pensions letter dated 5 January required a response by the 14th, but it arrived on the 20th. My constituent’s benefits were withheld. She had done nothing wrong; her letter was late. Benefits withheld, appointments missed and appeal deadlines lost—all because the post failed. If my office cannot trust Royal Mail to deliver a letter, how can I assure constituents that their hospital correspondence will arrive in time? One more thing struck me with this casework.”

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  8. “Since 2015, Ofcom has investigated Royal Mail seven times and fined it four times. Last year, Ofcom lowered the very targets Royal Mail was missing and cut second-class delivery days, saving the company up to £425 million—“rewarding failure”, as Citizens Advice put it. More fines will not fix this, yet Ofcom has never come to this House seeking the powers it needs to hold Royal Mail to account. A regulator that can punish failure but cannot compel improvement must answer a fundamental question: what is it for? If Ofcom cannot do its job, a new regulator, with real teeth, must be considered.”

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  9. “I agree. The Government’s response to the Business and Trade Committee makes the point well: a lack of capacity that forces a company to prioritise some items over others is no justification for failing to deliver the expected service. Royal Mail must deliver 90% of its first-class letters the next working day. It is managing 85%. Against the target of completing 99.9% of delivery routes each day, it is completing just 70%. Those targets have been missed for five years running, while the price of a first-class stamp has risen by 137% to £1.80 and the price of a first-class medium parcel, where Royal Mail competes, has fallen by half. Where there is competition, prices fall; where there is monopoly, prices rise and services continue to fall. What has the regulator done, really?”

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  10. “Friends the Members for Lichfield and for Corby and East Northamptonshire (Lee Barron) in writing to Royal Mail’s chief executive, Alistair Cochrane, asking him to meet affected MPs in Parliament. Our constituents deserve more than a briefing from a distance. However, we must also confront uncomfortable questions. When Royal Mail was privatised, we were promised flexibility, investment and competition. Instead, the taxpayer lost hundreds of millions of pounds through an undervalued sale, and performance levels fell. If privatisation was supposed to secure Royal Mail’s future, why are we now facing these challenges, and what needs to change to put the service back on a sustainable footing?”

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  11. “That is a cheeky question, and I might get back to it. In May, the Business and Trade Committee called the service unacceptable and called Ofcom’s regulation into question. It demanded a road map to improvement. We are still waiting. Meanwhile, last Christmas, 16 million people experienced delayed letters, 5.7 million missed a vital letter and 19 million received bundled deliveries. Behind every statistic is someone let down by a service they have paid for and have every right to expect. Royal Mail points to £500 million of investment and a promise to meet targets by April 2027. I welcome the investment, but a voluntary plan and relaxed targets are no substitute for accountability. No future promise can undo a missed hospital appointment or restore the time lost fighting for a loved one. That is why I joined my hon.”

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  12. “Yes. We are not going there; they should be coming here. I understand that the world has changed. Letter volumes have fallen from around 20 billion at their peak to 5.6 billion, while Royal Mail must serve 4 million more addresses. The economics of the universal service do not shrink with the volumes. A postie still walks the same streets for 10 letters as they do for one. Around 1,000 delivery offices are changing how they operate in a compressed period. The answer cannot be another round of job cuts, which put more pressure on the very service we want improved. Other European countries subsidise their postal services. We must be prepared to have an open debate about whether further Government support is needed to protect the universal service and whether a new operational model is required”

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  13. “I agree. That is incredibly frustrating and impacts so many different areas. I am going to make some progress and finish. Recognising the need for change does not mean accepting the unacceptable. Before I turn to what must change, let me deal with the tired old narrative that we must pick a side between consumers and workers—the customer who wants their post and the postie who wants decent pay. That is a false choice, and the evidence contradicts it. Citizens Advice, the statutory champion of postal consumers, and the Communication Workers Union, the voice of postal workers, have reached almost the same conclusions from opposite ends. Both want a regulator that protects the universal service, the same rules for competitors and an end to bogus self-employment. A fairly paid, properly employed postie is how a customer gets their letter.”

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  14. “We must acknowledge that the postal market has changed, and have an honest conversation about service standards and funding, but change cannot be an excuse for declining standards or intolerable pressures on our workforce. This House has not always got it right when making historic decisions about Royal Mail’s ownership, but we must learn from those mistakes. What matters now is that we act decisively to secure Royal Mail’s future, protect its workforce and safeguard the communities that depend on this vital national service.”

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  15. “If Ofcom cannot regulate effectively, we must question whether it remains fit for purpose. Secondly, I ask her to level the playing field: to tackle bogus self-employment through the employment status reforms, to extend minimum service and consumer protection standards to competitors, and to examine the case for a levy on operators that profit from the universal postal network. Thirdly, I ask the Minister to protect the workforce: to address pay inequalities, to work constructively with the CWU on the new delivery model and to build workloads a human being can actually complete. Finally, I ask her to convene an emergency national summit, bringing together the Government, Ofcom, Royal Mail and the unions to agree a sustainable future for this vital service.”

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  16. “All the while, parcel competitors undercut Royal Mail with bogus self-employment—paying nothing in employer national insurance, while Royal Mail pays £650 million a year—and cherry-pick the profitable addresses while passing difficult ones back to the national network to which they never contribute. That matters for Redditch’s small businesses, too. They rely on the post for invoices, cheques and supplies. For them, a late letter is not an inconvenience; it is a cash flow problem. I have four clear asks of the Minister. First, I ask her to strengthen regulation: to ask Ofcom what powers it needs to hold Royal Mail to account, to tie above-inflation stamp prices to meeting service targets and to require transparent reporting of efficiencies to Parliament.”

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  17. “I am sorry; I have to make some progress. When workers are squeezed, consumers pay the price—and squeezed they are. I do not blame the posties. I have spoken to a postal worker with 36 years of service, who told me that morale is at an all-time low. Staff are told to complete half a delivery one day and scramble to catch up the next. Overtime is restricted, yet posties work extra hours unpaid just to keep the show on the road. Royal Mail runs a two-tier workforce: new starters on £13.68 an hour against £15.50 for long-standing colleagues. Is it any wonder that the company cannot recruit or retain?”

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  18. “While I may not have set out the same plan as my right hon. Friend in his speech, I really do think we have to understand that we are at a point of no return if we do not take strong and positive action. Our constituents will not forgive us if that universal service disappears, and it will cost us a lot more to try to rebuild it in the future. Once again, I thank everyone for taking part today. Question put and agreed to. Resolved, That this House is concerned about the performance of Royal Mail; and urges the Government to work with Royal Mail to improve its performance levels.”

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  19. “I have already had the best part of 20 minutes, so I probably will not be long. I thank the Minister for her comprehensive response. I also thank the many right hon. and hon. Members from all parties for taking part in today’s Backbench Business debate. I have learned things about the service that I did not think I would ever learn, whether that is the infidelity of a former Prime Minister—I do not know if I am letting the cat out of the bag here—or the Jane Austen quotes that we have heard. My right hon. Friend the Member for Bristol North West (Darren Jones) talked about the direction of travel and what is likely to happen if we do not take action. Despite the light-hearted and more serious stories that we have shared today, we are in a position where we could lose universal services if we in this House do not take action.”

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  20. “I thank the Secretary of State for her answer. Rail bottlenecks choke regional trade and hold back Redditch businesses. Delivering the midlands rail hub is fundamentally both pro-business and pro-worker. Will the Secretary of State update me on when she expects critical engineering upgrades to start to ensure that Redditch is fully connected to regional growth?”

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  21. “I congratulate the hon. Member for Maidenhead (Mr Reynolds) on securing this urgent question, and the Minister on his answer and on the Government’s bold action. Redditch manufacturers rely on British Steel, and to be frank, want more and different grades of it to expand their own production. I fully support the measure taken today—or, rather, last night—but can the Minister explain to us what engagement is happening on the ground to reassure workers?”

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  22. “Care Quality Commission guidelines state that to be a fit and proper person to be a care home director, a person has to be honest, trustworthy, reliable and respectable. Through numerous complaints from my constituents, including court cases, the director of Wayside care home—which serves my constituents—has repeatedly failed those tests, including by charging for services for deceased residents. Will the Leader of the House please make available Government time for us to debate why care home directors and owners found to be in breach of the stringent professional standards expected of people in their roles are able to continue in their positions, looking after the most vulnerable people in our society?”

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  23. “I thank the Minister for his statement and for delivering the option supported by five out of seven councils in Worcestershire, including the Conservative leaders of Wychavon, Bromsgrove and my council, Redditch borough council. I am hopeful that the decision to create North and South Worcestershire unitaries will mean those two distinct communities will now be able to deliver more tailored local services and, in Redditch’s case, actually deliver a fit-for-purpose economic development plan, which we have not had for 20 years. This will not be an easy time for staff in those seven affected councils. Can the Minister assure me that the Government will provide the money and support needed to make this transition a success?”

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  24. “I congratulate the Minister on securing this deal, which is the sixth from his Department—not bad for a Government made up of public sector workers, as derided by those on the Opposition Front Bench. I was interested in what he said in his statement about this being a statement of intent for future co-operation. I hope that he stays in his position under the new Prime Minister. If he does, what sort of future co-operation would he like to see?”

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  25. “I congratulate my hon. Friend on securing the debate. I declare an interest as the chair of the all-party parliamentary group for packaging in the circular economy. Like her, I have engaged extensively with manufacturers across the supply chain. They support the EPR in principle but raise concerns about its implementation. Businesses need predictability, transparency and confidence. The current plan for annual adjustments to the recyclability assessment and methodology provides concerns about the long-term capital certainty that our factories need in order to reinvest. Does she agree that it would be helpful if the Government would commit to periodic, rather than annual, methodological changes and a comprehensive post-implementation review covering manufacturing, employment investment and material inflation?”

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  26. “As the Minister probably knows, a petition calling for reform of the bereavement support payment has now passed 100,000 signatures and is backed by Widowed and Young, Gingerbread, and Cruse. Many families in Redditch are among those affected. Before the parliamentary debate on that petition, will the Minister engage with Widows Fight UK to ensure that all families facing this unbearable heartbreak have the support they deserve?”

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  27. “T6. Redditch local history museum tells the story of our new town, our proud industrial heritage and much more. However, the museum was recently evicted from its premises and is now searching for a new home. Can the Secretary of State advise me on how her Department might be able to assist me in helping provide the museum with a new place?”

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  28. “I thank the Minister for her response, and for her reassurance that this inquiry will have the powers to go wherever and to whomever it needs to get the answers for families in Redditch and other areas affected by these heinous crimes. When the initial set of inquiries are announced, if the area I represent is not included, but I still want to persist and ensure families get the justice they require, how am I best placed to do that via the Department and the Minister?”

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  29. “I seek the guidance of the Leader of the House. David, a constituent of mine, has raised serious concerns about the handling of a deeply distressing paternity case involving a child who was taken out of the country and was later confirmed to be his daughter. Key lines of inquiry were not pursued by West Midlands police, and evidence that was relied upon has been found to be false. Significant delays and errors have been experienced in the proceedings in Latvia, and concerns remain regarding the child’s welfare and contact with the father. How would the Leader of the House suggest I support my constituent and help to reunite this father and daughter as soon as possible?”

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  30. “To support the excellent firms in Redditch, does she agree that we need granular regional tracking to get the metrics in place to support the clusters that exist outside towns and metro areas, so we can grow our towns and get the regional and national growth that the Government so desperately want?”

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  31. “My hon. Friend the Member for Stafford (Leigh Ingham) has stolen my thunder by speaking about towns, for which I will never forgive her! [ Laughter. ] I thank my hon. Friend the Member for Newcastle upon Tyne Central and West (Dame Chi Onwurah) for her report. I am going to bang on about towns, because the report’s title perfectly describes the frustrations and the situation in Redditch. We sit at the heart of a precision and research engineering supply chain that contributes millions to the economy, yet we receive a fraction of the research and development funding from Government or from private investment.”

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  32. “I thank the Minister for his co-operation, support and engagement throughout the process, but there is a lot more work to do to keep those businesses in our constituencies safe.”

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  33. “Thirdly, we must strengthen protections for assets of community value, and make it easier for communities to take over vulnerable pubs through co-operative models. For anyone who is not aware, Pub is the Hub does incredible work and deserves more support. Our pubs are not just peripheral amenities; they are institutions. If we allow them to disappear, we lose not just businesses but the hearts of our communities. It is so hard to start a new business right now for a variety of reasons, including, as has been mentioned, changes in people’s behaviours and attitudes towards spending money or enjoying a drink. I fear that, if we lose some of the rural pubs in our communities, we will lose many other businesses that rely on them.”

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  34. “I thank him for his honest engagement throughout the process, which all Back Benchers should welcome. I also welcome the 15% business rates discount and the frozen multiplier, which are worth nearly £1,650 for the average pub. However, the sector warns that deeper structural reliefs are needed, and that, without further change, 15,000 jobs could be lost over the next couple of years. That is the reality I hear from licensees across my constituency. I gently suggest some things that the Minister might want to consider for the future. First, the business rates methodology review must reflect the unique trading model of rural wet-led pubs, which is not the same as that of urban pubs. Secondly, we must expand draught relief—and go further where possible.”

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  35. “Whatever happens tonight, and whether they go to the Golden Cross or the Coach and Horses in Harvington, or the Old Bull or the Bulls Head in Inkberrow, I hope that they spend their money in the local pubs in our villages. In Inkberrow, Feckenham and Hanbury, the local is often the last community asset standing. It is the place where people gather, older residents find connection and the social fabric of our villages is woven. In my constituency, many of them have become temporary post offices. I thank the Minister for his engagement during the business rates process. I was one of the Labour Members who darkened his door with concerns and recommendations for change. It is not lost on me that those changes represented £400 million extra for pubs.”

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  36. “It is a pleasure to serve under your chairmanship, Mrs Hobhouse. I congratulate the hon. Member for Meriden and Solihull East (Saqib Bhatti) on securing the debate. As someone who used to represent the industry, I understand the challenges that our pubs have faced not just over the past two years, but over a decade of changing attitudes and behaviours that mean many of us do not go to the pub as often as we used to. I am sure that, were it not for our service in this place, many of us would be enjoying a pint or two while watching England this evening, benefiting from the extra licensing hours that the Government have allowed to celebrate the world cup. I will not be as cynical as others—or maybe I will be—by mentioning a variety of pubs in my constituency that residents should visit tonight.”

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  37. “My hon. Friend was a champion for mental health long before I came to this House, and I congratulate her on securing the debate. She makes a point about spending, and I read this morning that despite 28% of cases in the NHS being related to mental health, it receives only 13% of the funding. That is at the same time that parity of esteem has been a legal requirement for over a decade. If we are serious about parity of esteem between physical and mental health, the spending must follow the rhetoric.”

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  38. “National security is the No. 1 priority of this UK Government, and businesses in Redditch are proud to support our armed forces. Does the Secretary of State agree with my assessment that, at this time of global uncertainty, it is more important than ever that parties across the House champion the value of our Union and our nations standing together against global threats?”

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  39. “I apologise for the intervention and congratulate my hon. Friend on securing this debate. He has touched on a point that I was talking about with my colleagues from USDAW in Redditch, which is the number of members they have lost from the workforce who are now on benefits or receiving support. They were chased out of the workforce due to their experiences, because we are not protecting people in their places of work, which are often their places of home and community as well.”

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  40. “I fully support the need to buy British, but companies such as Springmasters, KM Products and Accurate Laser Cutting Ltd—all of which are based in Redditch—cannot source the grade and size of steel required for their machines entirely from the UK; in fact, most comes from the EU. Will the Minister meet me and representatives of my local businesses to hear their suggestions about how we can protect local businesses but also meet the good intention of this Government to support British steel?”

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  41. “My hon. Friend is giving a passionate articulation of the frustration felt by many of us outside non-metropolitan areas. We feel that frustration greatly in Redditch, where we are south of the West Midlands combined authority border. I find that difficult to explain to my students who want extra funding in education or to those who want transport links that do not get funding because we miss out on every partnership and every strategic housing fund. If we are really going to get the economy moving and growing, that has to happen in our towns—towns like Redditch—that led the industrial revolution many years before we had even heard of metro mayors.”

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  42. “Last week we held interviews for the chair of our Pride in Place neighbourhood board in Redditch. Will the Minister join me in thanking all those who put their name forward and encourage all residents in Greenlands and Woodrow to take part in the scheme, which will see the largest single financial investment in my town in my entire lifetime?”

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  43. “The Minister will know that Redditch is home to many businesses that proudly support our armed forces. I think he may have touched on this in his previous answer, but can he confirm that when the Prime Minister goes to the NATO summit next month, the DIP will be published in full?”

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  44. “Hundreds of parents and young people in Redditch have contacted me regarding the Government’s consultation. Many of them will welcome today’s announcement as a critical step to protect our children and end the unfettered social media experiment on our children. The Secretary of State knows that this will not be a silver bullet to keep our children safe online, so can I implore her—although I know that she will do this anyway—to keep up the pressure on the negligent tech giants who have acted with such impunity throughout the process?”

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  45. “I congratulate my right hon. and gallant Friend on his new role. In and out of uniform, he has dedicated his life to this country, and we are grateful to be sitting behind him. May I pay tribute to the brave men and women who executed the operation over the weekend with the utmost skill? It is clear that it required multiple stakeholders and international co-operation to deliver an excellent result. Is this the start of a more aggressive attitude in British waters to the shadow fleet, which is conducting an illegal trade to fund an illegal war?”

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  46. “Can we also ensure that those brave people who rushed to the aid of one of our own countrymen are given the honour and reward they deserve for representing the best of humanity?”

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  47. “I thank the Secretary of State for his response, and I thank the right hon. Member for Belfast East (Gavin Robinson) for asking this urgent question. As a member of the Northern Ireland Affairs Committee, I have visited Belfast on several occasions, and I have been struck by the incredible community spirit of that incredible city. What we witnessed last night was the worst of humanity but also the best of humanity; it is incredible that bystanders came to the aid of an individual suffering a brutal attack. Can the Secretary of State assure me that the PSNI will be given every resource it needs to conduct a swift investigation and ensure that all facts are shared with the public?”

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  48. “T7. Given that Reform in Worcestershire promised to cut taxes but has instead increased county council tax for Redditch residents by nearly 9%, does the Chancellor agree that at the Redditch borough council elections on 7 May the only way to protect vital local services and keep taxes low is to vote for Redditch Labour candidates?”

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  49. “I apologise for my tardiness in arriving, Mrs Harris. The hon. Gentleman is making a valid point. Does he agree that as well as challenging the Government about what they can do for young carers, we must challenge our colleges and education establishments to ensure that they are environments where young carers can thrive? I would like to highlight the excellent work of Michelle Dowse at Heart of Worcestershire college in my constituency. The college offers one-to-one support, transitional visits and external support so that, when young carers make it into higher or further education, they have support right there on those campuses to make sure that they can thrive. We have to challenge the Government but also our education establishments.”

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  50. “Happy St George’s day, Mr Speaker. When Jaguar Land Rover was the victim of a cyber-attack, it had a devastating impact on the supply chain in Redditch. Will the proposed cyber-resilience index, which is part of the Government’s welcome focus on improving cyber-security and national security, be subject to parliamentary scrutiny?”

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