Steff Aquarone
MP for North Norfolk · Liberal Democrat · United Kingdom
“It is a pleasure to serve under your chairmanship, Sir Alec. I congratulate my right hon. Friend the Member for Orkney and Shetland (Mr Carmichael) on securing this debate. He truly is a champion that coastal communities like mine can rely on to stand up for them.”
“It is also not just lifesaving rescuing that the coastguard carries out. The coastguards I spoke to told me that their role often includes keeping the public safe from unexploded bombs uncovered on our beaches.”
“It is far from huge recompense—about £30 for a call-out of three hours or less—but it helps. It makes it viable for more people, it enables people to give up more of their time to volunteer and it makes the service more resilient. We desperately need people to attend call-outs.”
“What was striking, and I think this has to be at the heart of our consideration, was that one chap said to me, “I’ll be honest with you, Steff, I didn’t even know that we got paid when I first applied”. I heard that again and again, and I have also heard it from right hon. and hon. Members during this debate.”
“I asked the Minister’s boss, the Secretary of State, for answers when she came before the Transport Committee last week, and I was equally not reassured.”
“The MCA has relied on legal opinions for its claim that the court decision means it has no choice but to take this approach. Will he publish those also? The Government say that there will be a transition period to assess the changes. Could they assess the changes before launching into that period?”
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“The same goes for coastal erosion. We are part of the fastest-eroding coastline in north-west Europe. That erosion has a very real human impact: sadly, Bryony is soon to join the list of Happisburgh residents who have been forced to leave their forever home as the coastline erodes. She is passionate about making sure that more residents do not find themselves in the heartbreaking situation of losing the home they love to the North sea. Local campaign groups and councils are doing what they can to mitigate the effects, but they cannot keep to-ing and fro-ing between project funding. We need a joined-up strategy along the entire coastline to protect our beautiful environment, our heritage and our way of life, not just the highest possible number of chimney pots.”
“I and residents and visitors alike love North Norfolk. However, we have to be honest about the challenges that rural areas like mine face, and about the changes and support that we need to tackle them. Ten days ago, I had the pleasure of chairing a public meeting in the village of Hickling about the flooding issues facing the area. We brought together key stakeholders from no fewer than nine agencies to discuss with villages how we can prevent the cycle of flooding that has plagued the area for years on end. I was delighted to hear those agencies’ clear desire to work together in a more joined-up way, but they were all resolved on the need for longer-term planning. Giving budgets only one year at a time is not good enough for forward planning, let alone for investing in partnerships, strategies and skills.”
“Asking them to swallow an increase in cost while Londoners continue to enjoy a £1.75 cap is ludicrous. They, along with pensioners in North Norfolk who have already lost the winter fuel allowance, are starting to question the change that this Government are offering. I honestly believe that this was a Budget of extremely good intentions from Labour, but sadly a handful of missteps have led many in North Norfolk to question the direction in which we are going. I hope to work with the Government to see how we can ensure that the positive parts of this Budget deliver for North Norfolk and remedy the issues causing the most angst. As ever, I will be putting North Norfolk residents first, standing up for constituents, raising their concerns and ensuring that their voices are heard loudly and clearly.”
“Their son has been working on the farm with them for the past 40 years. He is also a carer for his father—Judith’s husband—who is in the advanced stages of Alzheimer’s disease. Judith is losing sleep over whether her son will be forced to sell the farm and its machinery to pay the death duties, which will mean an end to generations of family farming on their land. These are hard-working, honest Norfolk farmers, not multimillionaires or land barons. Indeed, many Norfolk farmers have contacted me before and since the Budget to share their concerns, and I am proud to be standing up for them today. North Norfolk will also feel the brunt of the increase in the bus fare cap. Rural public transport is a lifeline for many residents living in our villages. It gets them to the shops, to the doctors and to see friends and family.”
“I commend those who have made their maiden speeches, and I commend Members for their collegiate and warm response. People in North Norfolk will welcome aspects of this Budget, such as the promise of greater spending on our national health service, but for all that welcome stability, they have several significant concerns. The potential for increased costs for North Norfolk’s GP surgeries and all sorts of other care providers through the national insurance rise is a huge worry. The huge challenge facing rural constituencies from this Budget is the Government’s family farm tax. I want to share the story of Judith with the House. She is a constituent of mine who lives on her farm in Antingham. She and her husband are fifth-generation farmers, and they have reared prize-winning cattle on their small farm.”
“My hon. Friend mentioned bedrocks. As she may know, the North Norfolk coast is a perfect place for oyster beds. We have a number of flourishing businesses in the sector. I am sure she is also aware that oysters are excellent at sequestering carbon from the atmosphere and can play their own special part in tackling the climate emergency. Does she agree that innovative solutions like this can be beneficial to the future of fishing and to the future of our planet?”
“Residents in North Norfolk are worried about the impact of flooding as we enter the winter months, and I welcome the general debate planned for 11 November. Tomorrow, I am holding a meeting of key agencies with responsibility for water management and almost 200 of my constituents. The Broadland Futures Initiative is likely to report later this Parliament on the future scenarios facing the area, which I know deeply concern both me and the hon. Member for Broadland and Fakenham (Jerome Mayhew). Once it is published, will the Leader of the House allow us a debate in Government time on this important report to ensure that we have a safe and secure future for this treasured national park and low-lying Norfolk more broadly?”
“To improve my constituents’ access to healthcare, we must also improve their access to public transport. I fully support the Liberal Democrat plan to winter-proof our NHS, and a winter taskforce with ringfenced funding will go a long way to building the resilience that we need in North Norfolk. We cannot keep lurching from crisis to crisis each winter, stuck in one of the doom loops that the Chancellor spoke about before the Budget. We need to see a change of approach, a funding settlement that is proactive and not reactive, and an NHS that can fully support people across North Norfolk all year round.”
“I am working alongside the campaign to save Benjamin Court to secure the future of the facility. I would greatly appreciate it if the Minister could take the time to meet me and representatives from the campaign to discuss why that vital service must be maintained. Winter exacerbates one of the major challenges for people in North Norfolk accessing healthcare, which is our inadequate rural public transport. Wintery conditions and car reliance do not mix well; that is the reality that will present to many if they have an early morning appointment at one of our hospitals. People are faced with multi-hour round trips when using rural buses, and limited times when they could make an appointment, let alone the impact that any winter-led delays will have on their plans.”
“Friend the Member for North Shropshire said about delayed discharges of care, that is yet another reason why I find myself completely baffled by the decision of the Conservative-led Norfolk county council to close the Benjamin Court reablement facility in Cromer. I declare an interest as a sitting Liberal Democrat member of that council. The Benjamin Court facility helps to bring people back into the community, enabling them to recover in a more familiar setting. We know that convalescence works, reducing readmittance and enabling people to spend more time with their families as they recover. The integrated care board for Norfolk and Waveney says it wants to place a greater focus on recovery at home. I appreciate that may work for some, but it will not work for many.”
“In my constituency we have historically had some of the longest ambulance waiting times in the country. In towns and villages such as Blakeney, Cley and Wells-next-the-Sea, people are subjected to appalling and unacceptable wait times for urgent calls. Nationwide, people are fearful of the crisis, with recent polling stating that one in four people have avoided calling an ambulance because they are worried it would take too long to arrive. This cannot carry on. To ease the pressure on our hospitals this winter, we need people to be able to leave acute settings when they are ready, and to keep well enough to avoid going back in. To add to what my hon.”
“As I hope many Members will know, North Norfolk is proudly the constituency with the oldest demographic in the country. That means that when our NHS struggles, North Norfolk is acutely vulnerable to its effects. I pay tribute to the hard work going on in Norfolk to prepare for winter in our health services. Our GP surgeries and community nurses are working day in, day out to deliver flu and covid vaccinations for thousands of eligible residents. I encourage anyone eligible who is yet to take up their free vaccinations to contact their GP and do so. That work is vital to building the resilience of our communities ahead of the cold winter months, and I know that local residents are incredibly grateful for it. We are once again heading into a difficult winter.”
“It is a pleasure to serve under your experienced chairmanship, Sir Roger. I congratulate my hon. Friend the Member for North Shropshire (Helen Morgan) on securing this vital debate. Our rural constituencies share many similarities, and the NHS winter crisis will be as great a source of concern for her constituents as it is for mine. She may or may not have noticed that she was speaking at the same time as the leader of the Liberal Democrats, my right hon. Friend the Member for Kingston and Surbiton (Ed Davey), was in the main Chamber. I am grateful to the Minister for attending the debate at the precise time that her colleagues are responding to my right hon. Friend’s questions. This debate could not be more timely, given the context of today’s Budget and the winter we are rapidly heading into.”
“My hon. Friend is making an excellent speech. To build on the point made by the hon. Member for Truro and Falmouth (Jayne Kirkham), does he agree that we need local councils in Cornwall, the Isles of Scilly and elsewhere to be given greater powers to ensure that second home owners pay properly towards mitigating the overall impact of those homes on local communities? This is not about banded council tax or business rates; it is about the wider implications, for which we need to perhaps consider changes.”
“This issue is a problem in many places, but even within places like North Norfolk, there is not even distribution. We have an overall figure of one in 10 homes being second homes, but some villages suffer up to 50%, which has an impact on temporary accommodation for the homeless. Does the Minister accept not just the circumstances but the urgency of the need for these measures?”
“I am pleased to see action coming forward from the Government on this, but we know that they need to go further and faster on this issue. In North Norfolk, much of the infrastructure dates from the 1970s and 1980s. Then, a just-about-managing approach was taken to construction and clearly it is no longer managing the situation. Can the Minister confirm that this commission will look specifically at directing investment from water companies to infrastructure upgrades as and where they are needed?”
“I am grateful to the Minister for giving way. He is making some important points about the employment generated by the sector. Does he agree that in areas such as North Norfolk, with a huge hospitality industry, greater training opportunities are vital to allow people to have full and flourishing careers in the hospitality sector? Are the Government supportive of extending that franchise?”
“Our small surgeries are vital because of our lack of public transport infrastructure, our GPs struggle to find new partners because of ballooning property prices, and our pharmacies and hospitals cannot attract the specialists they need because there is not the housing. The solutions to these problems in primary care require an holistic approach, so I hope that the Government are taking steps to stop these problems being siloed. All Liberal Democrat MPs are champions for our left-behind local health services. I urge the House to support the motion and show that we mean business about bringing our primary care services, like those in North Norfolk, back from the brink.”
“I have been pleased with the progress we are making, working with the integrated care board in the months since my election, safeguarding services in Holt and Wells, and pushing forward the case for a new dentistry school at the University of East Anglia. I have enjoyed working with my colleague the hon. Member for Norwich North on that. This issue matters to people like my constituent Alan. He receives no state support despite his wife being unable to work, and when they needed urgent dental treatment he was forced to dip into his small savings. It cannot be right that when someone pays in to the system all his life, it simply is not there when he needs it. These problems are deeper-rooted. Mental health services do not have the networks to really reach people in rural areas.”
“Many people who live in Blakeney rely on that surgery and have based their independent living plans around it. Surgeries are key community assets and people will genuinely suffer if they are lost. It is why I have been proud to support our call for a small surgeries fund, to give financial stability to surgeries like that in Blakeney. I hope that today the Minister can tell us whether the Government would support that. The dentistry crisis is another of the biggest issues for North Norfolk. The hon. Member for Norwich North (Alice Macdonald) reminded us that the Secretary of State for Health and Social Care had described Norfolk as the Sahara of dental deserts.”
“Countless times on the doorstep during the general election campaign I discussed primary care with people in North Norfolk, and the damning legacy of the last Conservative Government means that almost everyone in my area has their own story. Stories of people who are waiting four weeks to see their GP about anything non-urgent; of people whose oral health has declined so much that they are no longer able to smile; of people who are worried for the supplies of vital medicines. The primary care crisis is acutely felt in North Norfolk, and I am glad that it is the Liberal Democrats who will be pushing this Government to bring forward solutions. Residents in Blakeney are set to lose their rural branch surgery at the start of next month despite overwhelming efforts to save it.”
“Perhaps it is time to move away from the traditional silos of Secretaries of State for Education, for Health, and for Transport, and instead adopt a more citizen-focused model. Imagine Secretaries of State for the citizen experience, for wellbeing and prosperity, for children or for data and privacy. If people in North Norfolk are to get the changes they deserve to our rural health and social care provision, to access and prosper in the jobs of the future and to trust politicians as the custodians of our natural environment, we need to be prepared to rewire the structures of politics and public service delivery around the needs of the people they—and all of us in this House —serve.”
“Data has enabled the rewiring of industry, not around the production line or the product, but around the citizen, or user experience. That has caused profound change in the overall architecture of many modern organisations, but it has had limited impact on the way that Government and the state are structured. There are great innovations taking place to try to integrate services and make them more patient or user centred, but without fundamental change in the underlying structures of power and public services, their effects will be limited. From tackling climate change and preventing sewage spilling into the sea, to helping people get work and get about—let alone get a dentist appointment—so much of the change this country badly needs is not limited to one pillar of the state, but cross-cuts different Departments.”
“It meant that machines could be placed wherever they were needed, becoming more precise, efficient and specialised, and it led to mass manufacturing, with the product as the central organising principle of industry. Over the past few years, we have gone through another revolution that is potentially even bigger—the communications revolution. It is powered not by the invention of electricity, but by data. Since the advent of the consumer web in the 1990s, people have come to expect a higher degree of personalisation in their interactions with organisations and services. Data gathered from a wide range of sources—not just digital—is driving innovation and enabling more tailored, proactive experiences for users. This ability to be more pre-emptive and personalised does not even need people to be digitally enabled.”
“In the industrial revolution, Thomas Edison made a profound contribution to rewiring the way that industry was organised. Prior to electricity generation, which he helped to develop, there tended to be only one motor in a factory. Industry had to be organised around a single source of power, usually a steam engine, with every machine that needed power connecting directly to the central drive shaft in the ceiling above. Components could be made, yes, but they then had to be transported elsewhere and assembled, usually by hand. Energy was the central organising principle of industry, but electricity made it possible to pipe power to anywhere on the factory floor.”
“Benjamin Court, a re-ablement centre in Cromer, has fallen into the gap between two silos—social care, managed by the local authority, and health services, overseen by the NHS—leading to its closure. That is not to mention the desperate need for a properly networked rural public transport service, which is key to enabling access to everything from employment to healthcare, but it is out of those departments’ scope and is instead left languishing at the bottom of the pile of priorities by a near-bankrupt county council. These problems make the lives of my constituents harder every day. We cannot go on like this. But there is a solution: we can bring the design and delivery of services closer to the needs of citizens and there are plenty of precedents to go on here.”
“The House of Lords is only one part of our broken system, which needs to see urgent, radical reform. The structure and organisation of government itself must evolve to be fit for the modern age, and that transformation must extend beyond government to the wider public services and administrative systems that serve our citizens. Continuing with the current siloed structures of government is to ignore the technological advances of the past 50 years and fail to embrace the logarithmic advances in the future we are already living in. This evolution is about bringing policy and service delivery closer to the everyday lives and needs of people at every stage of their journey through life. The current structures are having a very real impact in rural areas like mine, where our public services are in dangerous decline.”
“I am thinking of the former resident I met on the train just last week who said to me, “I just want to come home, but there aren’t the jobs and there isn’t the transport.” I am also thinking about Kit, who made me my wonderful Liberal Democrat tie, and about the need to protect the precious Norfolk broads that she lives near; about Lisa in North Walsham, who is living in constant anguish because of the supply risks to her life-dependent medication; and about Don, a 99-year-old in Sheringham who is pinning his hope on a new kind of politics for the sake of his grandchildren. The Bill introduces much-needed reform of the House of Lords, which we Liberal Democrats of course support, but we know that it does not go far enough. We must establish a fully elected upper House—elected using a fairer voting system—as soon as possible.”
“This is an extraordinary place, but I cannot do what I have promised to do for my constituents—we cannot really do what we have been elected to do—without giving it the shake-up that is long overdue. When people in the beautiful constituency of North Norfolk cannot live well, in good accommodation, with access to transport and employment and healthcare as part of a vibrant society, it is all of us who are failing them.”
“It was in no small part Norman’s commitment to speaking the truth to power and giving a voice to the voiceless that made him such a hero to the people of North Norfolk, and which attracted me to politics fully seven years ago, when I was first elected as a county councillor—and I draw Members’ attention to the Register of Members’ Financial Interests in connection with my continued role there. I am immensely grateful for the trust that residents across North Norfolk have shown in me: trust to represent them here, but also trust to play a part in the deep transformation we need in our politics if we are going to make positive change for society.”
“Hello! It is a pleasure to follow the hon. Member for Mid and South Pembrokeshire (Henry Tufnell), and I extend my warmest regards to all the Members making their maiden speeches today. First, I would like to acknowledge my predecessor, Duncan Baker. He was an attentive and hard-working Member, and I wish him well in his future pursuits in industry. Before him, Norman Lamb served in this House for 19 years and left an extraordinary legacy in the realm of mental health, a cause that he continues to be a dedicated advocate for.”
“As a very former independent producer who once cast a Culture Secretary in a film, I can say that confirmation of the tax relief is welcome. Closer to home, North Norfolk has a blossoming film industry. I am sure the right hon. Lady will be aware of the film “Alpha Papa”, where Alan Partridge met his fate on Cromer pier. However, lack of rural transport makes it hard for young creatives to live and work in my constituency. Can she tell me what discussions she has had with her colleagues at the Department for Transport about ensuring that jobs in this exciting industry are accessible for all?”
“T6. The latest figures show that the court backlog sits at nearly 68,000. Every one of those cases means yet another individual victim or family waiting for justice. Despite that, the Government plan to cap the number of sitting days in our courts at a lower number than last year, losing 2,000 sitting days, which has drawn criticism from many, including the Bar Council. Could the Secretary of State tell me why those waiting for justice, including many in North Norfolk, are being forced to wait even longer?”
“On the disproportionate effects on certain groups, I am sure my hon. Friend is aware that North Norfolk is home to 28,000 pensioners and has the title of being the oldest constituency in the country. Many of them already face higher energy costs due to the huge number of North Norfolk homes that are off the gas grid. Does she agree that these cuts will have a disproportionate impact on older rural constituencies such as North Norfolk, and that the Government must go back to the drawing board with these misguided proposals?”
“People in North Norfolk desperately want new homes for local people to be built. They know those homes need to be good-quality and support active lifestyles, but currently local councils lack the tougher powers they need to make those demands. Will the Minister tell me what she plans to do to give planners, such as those at North Norfolk district council, greater powers to demand more from developers?”
“As the Minister has alluded to, we in North Norfolk have suffered in particular from unallocated units of dental treatment being moved to other parts of the country. The integrated care board has been told that it will have to return this year’s unused money to the Treasury. Will the Minister commit to protecting unallocated dental funds in my constituency?”