← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Sally Jameson

MP for Doncaster Central · Labour (Co-op) · United Kingdom

IN THEIR OWN WORDS

“That should be reported to the planning committee on a regular basis and made available on the authority’s website. A couple of points were made on HMOs. A strong local plan, particularly featuring HMOs, should be able to guide planning officers, but I will ask the Minister for Housing and Planning to write to hon.”

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“That is why, following the consultation on the draft regulations earlier this year, we inserted a further provision into the regulations to require that they are reviewed within two years of coming into force. That will give an opportunity to monitor the implementation of the regulations.”

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“The national scheme of delegation will mean that officers will spend less time and resource preparing for committee meetings for smaller applications, speeding up decision-making processes more broadly and freeing up time to focus on larger and more complex applications.”

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“I will ensure that that request is fed back to the Minister for Housing, as well as the strength of feeling behind it. I thank the right hon. Member for Aldridge-Brownhills (Wendy Morton) for securing today’s important debate, as well as hon. Members for their contributions on the subject.”

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“Regardless of who the decision maker is, where those representations relate to the planning merits of the development, they will continue to be taken into account in reaching decisions. On transparency and reporting, it is clearly important that local communities know about decisions that are being made on their behalf.”

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“I can give an example: in my own strategic authority, we announced this week that we will reopen Doncaster Sheffield airport, which will have a massive impact on the local community for jobs and growth. That is a prime example of how rewiring the state can bring the power and prosperity mentioned by Members today.”

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The complete record

321 held · 303 searchable for Sally Jameson. The searchable lines are below in date order, each linked to its source. Free to read, in full, without an account. Page 2 of 7.

This is not an official version of UK Parliament proceedings. It reproduces the published record and links to it; the official version is the one UK Parliament publishes.

  1. “We are committed to ensuring that no member is left financially worse off, and Capita has committed to paying interest on late payments. All complaints will be handled with reference to the Pensions Ombudsman standards. Compensation can be awarded following investigation under the internal dispute resolution procedure—first by Capita and then by the Cabinet Office. If members are not satisfied, they can then refer to the Pensions Ombudsman. On tax, it is difficult to comment on individual cases. If the hon. Gentleman is aware of a specific case and would like to raise it with me, I will liaise with His Majesty’s Treasury to ensure that no one is negatively impacted.”

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  2. “The Cabinet Office is leaning in, but I want to be absolutely clear that Capita is still responsible for the contract and is still accountable for the delivery of any rectification plan. All options remain on the table and, as I have said, we are looking at different in-house models for this scheme, in line with our manifesto commitment to have the biggest wave of insourcing in a generation.”

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  3. “I thank the hon. Member for raising her constituent’s case, and I am sorry to hear of Ann’s experience under Capita’s own self-imposed deadline. That case should have been resolved by now, and if the hon. Member wants to write to me about it, if she has not done so already, I will ensure that it is looked at. On further contracts for Capita, this Government brought in the Procurement Act 2023, which allows us to consider poor performance in giving out other contracts. As I have said, I cannot discuss whether Capita, or any other organisation, is subject to an investigation or anything in relation to debarment, but there is now a lever at the Government’s disposal.”

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  4. “I am sorry to hear about the experience that my hon. Friend’s constituent has had, as have the constituents of so many in this House. On compensation, as I have set out, we are absolutely determined that no member will be worse off as a result of Capita’s failure. The Government are determined to recoup every single penny we have had to spend helping Capita to resolve the failures, which it should have been able to do itself. On her constituents being able to claim compensation, I will come back to this House at a later date once we have this under control, and I will be happy to answer further questions on that. However, as I have set out, complaints will be handled in reference to the Pension Ombudsman standards.”

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  5. “There is a focus on complex cases, but alongside that Capita is working to do incoming cases on a live basis, particularly those relatively easy to resolve. It is actually processing more cases than it is getting in, but because of the significant backlog and the high number of complex cases, it still will not feel like a good service to many members.”

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  6. “I thank my hon. Friend for raising his constituent’s case. As I said in my statement, I will come back to the House in the next month or so to give an update on the McCloud remedy. Capita has completed the discovery phase, but due to delays and the identified complexities in the remaining cohorts, it is not clear whether the initial date is achievable. I will come back and update the House on what more we will be doing to ensure that his constituents and others get the pension they are entitled to.”

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  7. “The biggest learning from the report is that while Capita said it would be an AI-enabled pension scheme, that just was not the reality.”

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  8. “I am sorry to hear of Elizabeth’s experience. It is totally unacceptable, as are so many of the cases that we have heard about today—and so many that we will not hear about, too. As the hon. Member will know, the Cabinet Office supplied nearly 150 staff in a surge team to help support Capita in processing the backlog. We also now have senior Cabinet Office officials working every single day with Capita to ensure that it is dealing with the complex cases that need serious expertise to be processed. We will continue to support Capita in any way we can. The remedial report noted that the technology let Capita down in a big way. It has now put some further resource and money into the technology, so automation should help process some cases faster.”

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  9. “I am sorry to hear of the experience that my hon. Friend’s constituents have had. It is totally unacceptable, and Capita has been totally unacceptable. As I said in my statement, its performance has been utterly abysmal, and those at Capita should hang their heads in shame at how they have treated dedicated public servants in this country. I will take up the issue that he raises with my officials to ensure that we are improving that part of the service, so that his constituents can get the correct quotes that they need.”

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  10. “As far as I am concerned, things will never be good enough until every single person affected has the pension that they should have and the compensation to which they are entitled.”

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  11. “I agree with the hon. Member. I am not a tech expert, but I certainly know there is nothing AI about the system that Capita has been using. It is totally unacceptable that Capita suggested that the system would be AI, when clearly it was not ready to take on this level of automation. The technology was not available to Capita at the time. Cabinet Office officials are working on the Capita systems day in, day out to make sure that we are holding Capita to account and challenging it. As I have said, there have been some improvements to the technology, and I have told Capita that those improvements need to continue. Whatever it is putting in, there is more it can do, and I continue to tell Capita representatives that every time I meet them.”

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  12. “I share my hon. Friend’s disgust. I will look into that case to ensure that Capita finds the paperwork, or if it must be re-sent, that it is actioned immediately. As my hon. Friend said, it is indicative of Capita’s total and utter incompetence. We need to bear in mind that this is why it is important that we stick to our manifesto commitment to have the biggest wave of insourcing in a generation.”

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  13. “I am sorry to hear that the hon. and learned Member has not had a reply from the Cabinet Office; I will chase that as a priority when I leave the Chamber. I receive correspondence daily from Members across the House and I get on with them as quickly as possible, so I am unsure why something sent on 26 August has not come to me yet. I will chase that immediately. According to Capita’s own deadline, the case the hon. Member describes is something that should have been resolved by 1 September, so when I receive the correspondence, I will ensure that it is chased appropriately.”

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  14. “I agree with my hon. Friend: Capita has been abysmal, as I have said a few times now. It is for that reason that my predecessors in the role held back nearly £10 million in contractual payments to Capita—a move that I supported. Capita, on a voluntary basis, is now receiving 10% less on its monthly payments because it recognises that its service is wholly inadequate. All other options remain on the table. I will monitor the outcome of the new rectification plan on a fortnightly basis and return to this House if it is not good enough.”

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  15. “No, it is not acceptable, and if the hon. Member flags that case with me, I will ensure that it is chased. I will not make excuses for Capita’s poor performance; it is accountable for its performance, and frankly it should be ashamed.”

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  16. “I hope that Capita is listening to the pain and hardship that it has caused so many thousands of dedicated public servants up and down this country. The new rectification plan that is being done with Cabinet Office officials means that we should hopefully see some improvement. We will be monitoring that on a fortnightly basis, since Capita will now be publishing the numbers. I will keep a close eye on that and ensure that the House is updated.”

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  17. “I myself was not confident in the numbers previously given by Capita, as I said to its face after 1 September, when it claimed to have met its self-imposed deadline, which did not reflect the experience of scheme members. We have today heard about cases that should have been resolved by that deadline, but which clearly were not. I agree that Capita has been, let us say, flaky with the truth on the reality of the numbers. The difference now is that Cabinet Office officials have access to those systems; they can go in, see for themselves exactly what is going on, verify the numbers and figures that Capita is providing and report back on that. The transparency of the new fortnightly updates means that we will be able to see those cases in all their glory and see whether or not the figures are coming down.”

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  18. “I am absolutely disgusted to hear about the experience of my hon. Friend’s constituents with the Capita hotline and will be taking that up with Capita myself. It is totally unacceptable. No one in Capita right now should have the time to laugh, frankly; they should be spending every waking minute working to resolve their failures and the crisis that our retired civil servants are facing.”

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  19. “I will be discussing with the Department for Education the lessons that we have learned from this transfer. Capita has shown publicly how terribly it has been—you do not have to look far to find a constituent who has been affected by this. We absolutely must improve these services going forward, which is why we are exploring in-house models. We want to have a big wave of insourcing, because we can no longer be totally reliant on these companies that let us down time and again.”

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  20. “If my hon. Friend writes to me with the detail of those two cases, I will, of course, be happy to look at them. What he raises is just another example of the poor service that Capita has provided—an indictment of its incompetence.”

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  21. “The Government now have at our disposal the Procurement Act 2023, which allows us to take into account poor performance when regarding other contracts.”

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  22. “Some of Capita’s classifications for cases—“workable cases” and that sort of carry-on—are not something that the Government ever recognised; that classification was not in the contract, and it is something that Capita has made up. I was very clear when I first met the CEO of Capita that I do not recognise that. Capita said that those bereavement cases would be resolved by 1 September. If any of those have not been resolved, then frankly that is a missed deadline. In relation to what further action we could take, as I have said, my predecessor already withheld £10 million in contractual payments. Capita is receiving 10% less each month on a voluntary basis while the service remains as poor as it is.”

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  23. “My hon. Friend has raised a number of issues related to Capita and fought for his constituents on many occasions in the Chamber. As I set out, it will not be possible to publish the full remedial adviser’s report for legal and commercial reasons. However, we will be providing it confidentially to the Public Accounts Committee and the Public Administration and Constitutional Affairs Committee. I will discuss with officials the possibility of bringing out a smaller version of it that can be made public, but the rectification plan that we have put in place is based on the recommendations of the remedial adviser.”

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  24. “I appreciate the points that the hon. Gentleman raised. The Cabinet Office is working with Capita on existing cases from MPs’ surgeries. The only hesitancy I would have is that the priority is to make sure that the service Capita is providing is improving. I could put lots more resources into this, but unless Capita is able to provide answers, produce a quote, and deliver people’s pensions, we will not see an improvement in the output that people are getting. We will absolutely keep under consideration what more we can do to help people, but I really want to hold Capita’s feet to the fire on this rectification plan so that we can get to a position where the surgeries are not needed any more because people are getting what they deserve.”

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  25. “I am sorry to hear of Kathy’s experience. What has happened to her and many scheme members up and down the country is not right. As I have said, we will not be able to publish the audit report in full for legal and commercial reasons, but we will provide it confidentially to the PAC and PACAC for their scrutiny. The remedial adviser’s report recommended the rectification plan that we have put in place. That has only just been put into place. In the coming weeks, we will monitor whether it is working. If it is not, we will take further steps. Nothing is off the table.”

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  26. “The situation that the hon. Member highlights for his constituents is totally unacceptable. I understand why he is so angry about it; I am, too, as I am about so many of the cases we have heard about. I am not sure whether I can make 11 am on Friday, but I will follow up after the statement to see if we can get any further progress.”

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  27. “The Government will not accept further caveats or moving targets. We will not accept continued poor delivery for current and former civil servants, who deserve better in their retirement. I thank everyone for showing the strength of feeling today. More will come in October.”

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  28. “I have said in this House before that I think that is a priority for this scheme, but we can do that only if it is done in the interests of the members. There must be no disruption, so we have to do it in the smoothest and quickest way. I want Capita, not the taxpayer, to pay for its mistakes. It does not get to just walk away and do nothing about it. It needs to pay for this and get everyone their pensions, and then we will look at what needs to be done in terms of the long-term viability of the scheme. I am committed to doing that. I assure all hon. Members that this is absolutely a Government priority. It is also a personal priority for me, and I feel I have demonstrated that in recent months when I have raised it. We will not rest until it is sorted. I am conscious of time—I have about 15 seconds left.”

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  29. “I have expressed my own views on that in this House before, so they are on the record. I think there is further work to be done to look at how we can hold Capita and similar companies to account when they fail in these areas. It has been nine months since Capita took over the new contract. The Government are very clear that members of the civil service pension scheme and their families deserve better. If any Members who have raised personal cases today have not already done so, I ask that they get in touch with me so that I can personally escalate them. I will hopefully come back to the House in October with a better update and more information. The Labour Government stood on a manifesto pledge to have the biggest wave of insourcing in a generation. I am personally committed to that.”

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  30. “We have held nearly £10 million in contractual payments for undelivered milestones. We will pay only for what has been successfully delivered, and nothing more. We have a Capita-funded remediation adviser, and we will be hearing from them very soon. We have also deployed auditors to Capita to get a full understanding of its failure, and we will be recovering all costs from it, including to pay for the 140 surge staff that the civil service has provided. Core operations are currently being propped up by the 140 surge staff, and we will put more in if required. The surge team will remain in full service until restoration is completed. We will not permit Capita to reduce its own headcount until performance has improved. The contract awarded by DWP followed a separate rigorous process; it was not done via the Cabinet Office.”

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  31. “In recognition of the need to do better, my predecessors set up the virtual surgeries system. To date, it has had more than 870 sessions with 260 parliamentary officers, which underlines the scale of the catastrophe we are facing. We will maintain those surgeries until the pension scheme is running smoothly. It feels like that could be a while, but we will not withdraw them. I am personally committed to continuing to work with the unions. I have already met the PCS union, which represents Capita employees and scheme members, and other unions, including the POA and the FDA. I met the Civil Service Pensioners’ Alliance this week to ensure that it is involved and that its views are heard throughout this process. I am using all commercial levers to hold Capita to account.”

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  32. “It gave assurances via external audit by the National Audit Office, technical security assurance, gateway reviews in the go/no-go discussions in October and November, and weekly assessments of critical cases against specific acceptance criteria. To support and provide financial security to those impacted, the Government have approved more than £100 million to provide interest-free transitional support loans to public servants. Let me be clear: the Government should not have to financially plug any gaps due to Capita’s failure, but to date it has been necessary to supply more than 4,100 loans. I turn to Capita’s engagement with Members in this House. The volume of outstanding MPs’ correspondence has grown significantly, and peaked at 2,200 open cases. It has decreased slightly to 1,700, but it is still not good enough.”

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  33. “I am also working towards setting our own measures of Capita’s success. At the minute, it is setting its own milestones and measurements, and that is not good enough. We are in charge, so we need to tell it what our terms and measurements are, and it needs to work towards that. I am doing a separate piece of work on that. On transition and go-live, the decision obviously predated my elevation to Minister for this area, but it was based on evidence requested from Capita about capability and readiness in critical delivery areas. By November 2025, assessments indicated that Capita had made significant progress since the PAC hearing in July.”

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  34. “We will hold it accountable for the quality of its delivery. In evidence given to the Public Accounts Committee and the Public Administration and Constitutional Affairs Committee on 8 July, Capita committed to two further operational milestones: 1 December to clear all remaining backlog and retirement arrears; and 30 September to restore normal operations and standard contractual levels, excluding 600 complex cases. As stated in my ministerial statement on 9 September, Capita has reported that it has met that in five priority areas. I want to be clear that that is Capita’s reporting, not my or the Government’s reporting. I am personally testing that, based on cases that MPs have sent me that have come through my ministerial correspondence. I will be holding Capita executive to account on individual cases next week when I meet them.”

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  35. “A remedial adviser from Grant Thornton was appointed at Capita’s expense to test the validity of that plan. They will test whether Capita can realistically deliver what it needs to with the systems it has in place and in the timeframe it has set out. Once Capita reports next month, we will hold it to account for the quality of its planning and execution. In addition, the Government have appointed a Government internal audit agency to undertake a deep review of the effectiveness of Capita’s operational arrangements between December and July. After I get all that information back and break it down, I will then report again in October. That will allow us to understand how Capita got it so wrong, despite Ministers receiving explicit personal assurances from the chief executive officer.”

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  36. “The contract was signed in 2023 under the previous Government. On 1 December, the administration of the scheme transferred from MyCSP to Capita. While the core payroll for over 730,000 existing pensioners continued to be paid correctly and on time, following the change of administrator, the process for retiring since December has been fraught with delays, and a large number of public servants and their families have been significantly impacted. Following that, Capita defaulted on its major recovery commitments, missing its end of April target to clear payment arrears and its end of June milestone to clear the backlog of inherited cases. Following Capita’s failure at the end of June, we mandated the production of a formal contract rectification plan, which was submitted by Capita in July.”

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  37. “First, on recovery, Capita has set a commitment to achieve its full service level agreements from the end of this month. I am meeting senior Capita staff later this month to challenge them again and get their assurance on that. On the commitment to redress and compensation, we are committed to ensuring that no member is left financially worse off. All complaints will be handled in line with Pensions Ombudsman standards. There is further work to do on that, and I intend to bring my focus to it, but in the immediate future, I want to make sure that as many scheme members as possible are getting their pension and the money they are owed. Further work will then be done to ensure that people are properly compensated. I will come to insourcing later in my speech. I will explain the context of this issue and how we got here.”

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  38. “The continued poor experience delivered to the many public servants and their families by Capita, which has been the administrator of the civil service pension scheme since 1 December 2025, is totally abysmal. I have read accounts of the endless delays faced by scheme members, many of whom have written to their local MPs and Ministers, I have heard the concerns raised by hon. Members in the debate, and I have heard the concerns of my constituents in Doncaster Central. I am truly sorry to hear about the worry and distress that has been caused, particularly to those dealing with bereavement and death in service. Resolving this matter is of the utmost urgency for the Government, and we are taking direct action to intervene. I will answer some of the questions from my hon. Friend the Member for Liverpool West Derby.”

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  39. “I am absolutely committed and determined to ensure that this issue is dealt with. I want to thank the constituents who have been affected by this issue. They are public servants who have given so much to our country and our communities. I give a special shout-out to my former colleagues in the Prison Service and at HMP Moorland, because public servants like them have dedicated their working lives to this country and deserve financial security and unwavering dignity in retirement—not corporate failure, not empty promises and not severe administrative failure. I will do my best to get through as much of my speech as I can in the time I have, but I am happy to speak to any Member after the debate to deal with individual case issues. Subject to the Speaker’s permission, I also hope to come to the House in October to give a full update.”

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  40. “It is a pleasure to serve under your chairmanship, Dame Siobhain. I declare that I have a Capita Prison Service pension of six years, but I am 34 years away from my retirement age, so I do not have a current financial interest. I am also a member of the Prison Officers’ Association. I want to apologise as I was not in my seat for the start of the speeches; I will endeavour in future Westminster Hall debates to be more bullish in fighting through the crowds to make sure I am here on time. I thank my hon. Friend the Member for Liverpool West Derby (Ian Byrne) for securing this debate and actively campaigning on this issue for his constituents, as all Members present have done. I raised this issue both in Westminster Hall and the main Chamber before I became the Minister responsible for it—life comes at you fast.”

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  41. “The petitioners therefore request that the House of Commons urges the Government to take into account the concerns of the petitioners and work with Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust to prioritise the delivery of repairs and refurbishment at Doncaster Royal Infirmary. And the petitioners remain, etc. ] [P003228]”

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  42. “I present this petition about repairs and refurbishment at Doncaster Royal Infirmary. People in Doncaster deserve a hospital that is fit for the future and the needs of the growing population. The petitioners “therefore request that the House of Commons urges the Government to take into account the concerns of the petitioners and work with Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust to prioritise the delivery of repairs and refurbishment at Doncaster Royal Infirmary.” Following is the full text of the petition: [The petition of residents of the constituency of Doncaster Central, Declares that Doncaster Royal Infirmary is in need of repair and refurbishment; and notes that Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust’s bid for a new hospital under the New Hospitals Programme was unsuccessful.”

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  43. “I hope everyone, including the Minister, will be able to join us this September. Local success reflects the importance of the industry nationally. Horseracing contributes more than £4.1 billion to the UK economy, supports 85,000 jobs and remains the country’s second largest spectator sport. It is a major employer in my constituency and across Doncaster, an important part of both rural and urban economies, and defines Britain’s sporting heritage. If we want a successful future for horseracing, the industry must have the confidence to invest. That means providing greater certainty over its long-term funding and ensuring that Government policy reflects the unique contribution that racing makes to our economy and our communities.”

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  44. “It is a pleasure to serve under your chairship, Mrs Harris. I declare that I am also a member of the APPG on racing and bloodstock. I am grateful for the opportunity to contribute to this important debate on the future of horseracing. Few places understand the cultural and economic impact of that industry better than Doncaster. Horseracing has been part of my constituency’s story for more than four centuries, and Doncaster racecourse is one of the oldest in the country. It has been home to the St Leger since 1776, and this September marks the St Leger’s 250th anniversary. It is an event that honours centuries of sporting heritage and continues to captivate racing fans from across the world. I am sorry to disappoint hon. Members in the Chamber, but it is the St Leger that is the most iconic racing event in this country.”

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  45. “I agree with my hon. Friend, and I want to highlight the unique relationship between horseracing and betting. Key income streams, including the horserace betting levy, media rights and sponsorship contribute around £350 million a year to racing. It is therefore vital that any changes to regulation recognise the potential impact on the industry and ensure that the economic and community value it brings is not diminished.”

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  46. “I look forward to hearing the Minister’s response, and I hope she will provide reassurance that the Government are committed to working in partnership with the industry to secure a sustainable and prosperous future for British horseracing on the 250th anniversary of its most iconic race.”

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  47. “I therefore welcome the Government’s recognition of the challenge, which includes investment to tackle illegal gambling and the creation of a dedicated taskforce. That action is essential to ensure that customers remain in the legal betting market. I hope the Government will do more work in that area in the future. For constituencies such as mine, this debate is not simply about sport; it is about protecting jobs, supporting local businesses and our city centre, and preserving an important part of our national heritage, ensuring that racecourses such as Doncaster can continue to thrive for generations to come.”

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  48. “I thank my hon. Friend for his important contribution on an issue that I know is really salient in his constituency. I also want to raise a growing concern about the black market and the unintended consequences that regulation can create. There is clear evidence that illegal betting activity has increased significantly in recent years. The shift away from regulated markets risks worse outcomes for horseracing fans and for the Exchequer, due to lost tax revenue. Most importantly, it deprives the horseracing industry of vital levy income. It also creates serious integrity risks, as bets placed through illegal operators are far more difficult to monitor and investigate, which makes it harder to protect the sport from corruption.”

    House of Commons7 July 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  49. “Doncaster Rovers are a league one football club, but the Club Doncaster Foundation is truly premier league in its outreach work. Last year, it delivered nearly £23 million of social value in Doncaster, and for every £1 invested, there was an £11.50 return through education and community impact. Does the Leader of the House agree that football clubs and their charity foundations should be celebrated for their work, and that other clubs should look to Doncaster Rovers and the Club Doncaster Foundation for best practice, on and off the pitch?”

    House of Commons25 June 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  50. “People were waiting years for basic appointments, hearing aids and even essential hearing aid repairs—sometimes three, four or five years.”

    House of Commons18 May 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗