Nesil Caliskan
MP for Barking · Labour · United Kingdom
“It is a pleasure to serve under your chairmanship, Sir Alec. This is the second or third time we have been in the same debate this week, so Members are in competition with me. I thank my hon.”
“There has clearly been a reduction in the speed of provision across the country—I am not in the business of rejecting the evidence in front of us—but the Government’s important spending review included a record spending settlement for local government, and spending decisions should be taken locally. The 2021 regulations were significant.”
“My hon. Friend is right to highlight the important point he made earlier. I was coming on to say that of course I absolutely welcome a dialogue with him, but also with the consortium that has been referenced in the debate, which does such good work already.”
“The Government want people to be able to live well, work, enjoy days out, shop and socialise, and we recognise that access to appropriate public facilities can be an important part of enabling that. Reasonable adjustments, as has already been mentioned, are instrumental to changing lives and allowing everybody to live fulfilled lives.”
“It is absolutely right that MHCLG has that engagement and I am confident that it will going forward. I am happy to discuss with my hon. Friend any letters, correspondence or meetings that we need to have as a Department in the coming weeks and months to make sure that we can continue to make the case for these facilities.”
“However, for some individuals with profound and multiple disabilities, or other conditions that severely limit mobility, standard accessible toilets might not provide the support they need.”
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“We know that the voices of those affected need to be heard loudly so that their views can shape the Government’s approach, as does the insight and expertise provided by the Rev. Clive Foster, who was appointed by the Government as the first Windrush commissioner a year ago. His role is to provide independent scrutiny and challenge in relation to the Government’s response to Windrush, support cultural change in the Home Office and act as an advocate for those affected by the Home Office Windrush scandal. I note with interest the important points that Members have made about the cultural change still required in the Home Office so that victims are supported in an appropriate away.”
“The truth is that we should do everything we can to talk about their experiences so that we can get this compensation scheme to a much better place. Today is an opportunity for me to reiterate the Government’s position: we are determined to ensure that those affected receive the documentation they require and the compensation they deserve. The Government have been clear that community feedback must be at the heart of improving the compensation scheme. I take particular note of the important points made by hon. Members, in particular on the disparity between the compensation secured when individuals apply for compensation alone versus the amount they might secure if they have legal advice. The Home Office will continue to listen and act on these concerns, and I will certainly be making that point in particular.”
“The aim is clear: to right the wrongs as far as we can and deliver the maximum compensation as quickly as possible. More than £128 million has been paid in compensation, and more than 19,000 individuals have been issued with documentation confirming their British citizenship. Although that demonstrates real progress, I recognise that some remain deeply frustrated. I know that no amount of compensation will undo the pain, suffering and loss of many victims who suffered. I have had the honour of meeting many from the Windrush generation, their children and grandchildren, both in my constituency of Barking and Dagenham and across the country. They speak about their experience and of feeling betrayed following the scandal. They know that the impact still lingers.”
“I thank my hon. Friend for highlighting how important it is that young people in our constituencies have the opportunity to learn about, talk about and celebrate the contribution of the Windrush generation and what they gave this country. It is vital that they are able to articulate that, and I thank the young people in his constituency for doing so. As well as celebrating the contribution of the Windrush generation, it is right that the state recognises the hurt caused by the Home Office Windrush scandal. The Government are committed to ongoing efforts to give those who were affected the support they deserve and the compensation they are owed. Through honest engagement and meaningful reform, the Home Office has worked to make the response to the Windrush scandal fairer, faster and more compassionate.”
“I am yet to come across a local authority that does not want to do the best for its area, and I think there is a conversation to be had about how we can better support them to do that.”
“Member for Mid Bedfordshire (Blake Stephenson), drew attention to the £30 million Changing Places programme, which supported the targeted installation of almost 500 new disabled toilet facilities. I learned much about that programme when I served as a council leader—if I learned anything from my days in local government, it is that bins and toilets are two topics that people get very passionate about. The role of local authorities is central to this conversation. It is the Government’s view that local authorities are best placed to understand the needs of their communities, and to make decisions about the provision that is right for their areas. I take careful note of the important arguments made about statutory requirements and regulations, but I say gently that local authorities might not think that is the best approach.”
“I recognise that, for stoma users, practical features such as clean shelf spaces and discreet disposal bins can make a significant difference. I thank Members for raising the issue of facilities in male toilets, which are so frequently overlooked. It is worth highlighting that all building work must meet the functional requirements of the Building Regulations 2010, which address accessibility and provide guidance on meeting those requirements, including the installation of shelves, sanitary disposal units and accessibility toilets. However, I accept that the very fact we are having this debate means that the reality on the ground is very different. The Building Safety Regulator has a duty under the Building Safety Act 2022 to keep the standard of buildings under review, and I welcome the fact that the Opposition spokesperson, the hon.”
“It is important that we recognise the specific experience of people with invisible disabilities, who are often uneasy about using a disabled facility for fear that it may be a challenge to do so—assuming that the disabled facility would even meet their needs. In recognition of the importance of this subject, at the last spending review, in 2025, the Government committed more than £5 billion over the next three years for essential local services, including public toilets, and we continue to provide 100% mandatory business rates relief for stand-alone public toilets, which is helping reduce ongoing costs for local authorities, but I absolutely accept that the facility needs to exist in the first place.”
“For people living with a stoma, access to suitable toilet provision is not simply a matter of convenience; it is fundamental to their dignity, safety and independence. Many people living with a stoma feel anxious about leaving home, particularly in the period after surgery. The Government recognise that being able to live well, to work, to enjoy days out, to shop and to socialise requires access to appropriate public toilet facilities. However, as Members across the Chamber have said, standard public toilets may not always provide that facility for everybody in a safe and dignified way.”
“It is true that for many people, it is just too difficult to access the facilities that the rest of us can access so easily every day. Members have correctly pointed out that that is a challenge not only for those with a stoma, but for many other people, including those with ulcerative colitis or irritable bowel disease. The list is much longer than that; the point is that many people are impacted by the lack of accessibility facilities. However, this debate is focused on stomas, and I want to place on the record the Government’s recognition that this is absolutely a real challenge. Approximately one in 335 people of all ages in the UK is estimated to be living with a stoma, and each year more than 13,000 people in the UK undergo stoma surgery.”
“I know that he is a committed advocate for public toilet provision, including for those with non-visible disabilities such as stoma use. I recognise the importance of the provision of good-quality, accessible public toilets more broadly. For far too many people, access to clean and safe public toilets can be the deciding factor in whether they feel able to visit a town centre, a high street, a park or any local attraction. As others put it so eloquently, such facilities support the dignity and independence of people with disability and accessibility needs. Of course, accessibility to a decent facility encourages everybody to spend more time in their local areas, and to use the shops, services and attractions in them. I do not need to detail the benefits of that in itself.”
“It is a pleasure to serve under your chairmanship, Mr Dowd. I begin by paying tribute to Members from across the House for the incredibly thoughtful and personal stories that they have shared. I am very conscious that Members speak on behalf of their constituents, and that some Members speak from personal experience. Although I do not have that personal experience, I have a very close family member who does, and I have heard Members speak in the Chamber before about their own experiences and have reflected very carefully on the power of those remarks for those beyond the House who hear them. I thank Members very much for their contributions. I also thank the hon. Member for Strangford (Jim Shannon) for securing this very important debate, and for his continued interest in this issue.”
“I absolutely take the point. There is a conversation to be had with the sector, local authorities and the Local Government Association about how we can best support local authorities to do that. I think there is a real willingness among local authorities. I accept the point about statutory services, but there are great examples of local authorities providing services that are not statutory because they recognise the importance of public provision.”
“I recall rolling out a community toilet scheme when I was council leader. That required very small things, such as small grants to businesses—I think they were £1,000—to encourage them to make their facilities available to the public. That meant that the local authority did not have to think about additional toilet spaces. In many ways, the provision of a toilet in a local business or on a high street meant that our residents had more access than they would if they had to go to a park.”
“I absolutely take the point, but there is scope for us to consider how to do that without putting additional statutory burdens on local authorities. Ultimately, we want the same outcome: we do not want a postcode lottery. A person who needs accessible toilets should know that they can leave the house and access them. I am open-minded about whether we do that through regulation or by having schemes that support the roll-out of better facilities. There are good examples of services being delivered across the country, so we should look at how the sector can learn from them and how the Government can best support local authorities. Bins and toilets are areas of interest for local authorities, councillors and council leaders. I note the experience of Members in the Chamber who have a local government background.”
“That is exactly the point that I am making. I thank the hon. Lady for highlighting that very good example of what local leadership can deliver in the community. It is important that we empower local authorities and leaders to think outside the box, champion this issue and speak up on tricky topics. That gives me the opportunity once again to pay tribute to hon. Members for taking part in this debate. By talking about and giving attention to a difficult subject, we are able to shift views and encourage our public sector to provide facilities that meet the needs of our communities.”
“In the case we are talking about, health is a really obvious example. To return to my general point about local authorities thinking outside the box and doing things differently, one area we should encourage them to consider is how they conduct procurement. There are many examples across the country where public toilets in parks and open spaces have fallen into disrepair. Some local authorities are addressing that through procurement processes by stipulating, for example, that the owner of a new café must look after the toilets in that space. Those are good ideas that should be encouraged and will ultimately make it easier for our communities to access facilities.”
“Absolutely. I am very happy to meet any campaigning organisation to discuss this important issue. I note that other hon. Members have also made that request. If charities would like to contact me, I will happily meet them to talk about how we can better support the needs of all our communities. On the important point the hon. Gentleman makes about the NHS plan and healthcare support, he is absolutely right. It is all the more reason why we need a joined-up approach to what local authorities and NHS local boards are doing. I take the opportunity to highlight health and wellbeing boards across the country, which will play a really important role in making sure that, as one part of the local authority is delivering something, it is making the most of what it is doing so that it meets the objectives of a different part.”
“Local government, MHCLG and partners can work together to deliver more accessible, well-maintained public toilets. We should look at existing schemes and new schemes that can encourage such provision. I thank hon. Members, particularly the hon. Member for Strangford for securing this important debate and for his warm words in welcoming me to my place; it was very generous of him. The Government recognise the importance of ensuring that public spaces are accessible, inclusive and supportive of people’s dignity and independence. I welcome further representation from hon. Members, the brilliant charities that do fantastic campaigning on this issue, local authorities across the country and other partners who want to see the provision of public toilets improve.”
“He referenced his sister’s experience, and I will join him: my sister’s experience is not dissimilar. As he said, many people who live with such conditions develop great resilience over their lifetime. My sister, too, is incredibly resilient, because of her experience of living with her colitis, which was diagnosed as a teenager, as it is for many people. It is a very particular experience to be diagnosed with a lifelong condition as a teenager. People who experience that are some of the most resilient individuals in our community, and their lived experience is central to making sure that our councils and the Government design provision and services that meet their needs. In that spirit, I welcome continued dialogue with Members. I know that there are others who are not in this Chamber who also feel very strongly about this topic.”
“I welcome the hon. Gentleman’s contribution. Section 106 moneys are often thought about in terms of big infrastructure money, but for a very small amount of money we can make a big public impact; the grant funding of £1,000 to a business is a good example of that. I am very happy to take that back. There are lots of examples across the country of where this is being done well, and we should, as a Government—I will take this back—find a better way to communicate some of that best practice. I also want to comment on the very important point the hon. Gentleman makes about lived experience. Too often, Governments and councils design and deliver schemes with good intentions, but they do not necessarily meet the real needs of communities. That is why lived experience must be at the heart of policymaking.”
“Thank you very much, Mr Speaker. I am delighted that Cherrywood in my hon. Friend’s constituency will receive up to £20 million over the next decade through the Government’s expanded Pride in Place programme. The Government have committed significant sums of money to equipping communities with the resources and power to drive local change, so that they can bring people together and restore a sense of pride in their area.”
“I commend my hon. Friend on her strong campaigning to secure investment for her area. She asked an important question about local people having a say over their areas—because they know best. The Pride in Place programme represents a break from the micromanagement approach taken with previous regeneration funds. Local boards are provided with the power of intervention and the autonomy that they need to pursue the change that their communities want. Youth centres, libraries, green spaces, cultural venues and help for families, including family hubs, will all be in scope of support for more cohesive and resilient communities.”
“I thank the hon. Member for raising that important issue. The English Devolution and Community Empowerment Act 2026 goes some way towards addressing it, but I highlight that the Government are pushing ahead with high-street rental auctions, which are helping to bring long-term empty shops back into use.”
“The cheer across the House is a second reminder for me of the importance of coastal communities; the first reminder came when I responded to the Adjournment debate in the week before last. The Government are committed to mayoral strategic authorities having the fiscal tools to drive good growth in these areas. We have recently consulted on extending those power to FSAs, and will publish a response shortly.”
“I thank my hon. Friend for raising that important issue. I will point to two things: first, later this year we will bring forward a high street strategy backed by at least £150 million; and secondly, as I said earlier, we are pushing ahead with the high street rental auctions programme, which is already seeing empty shops being brought back into use.”
“Having served as a council leader, I know just how important community assets are, and I am happy to meet the hon. Member to discuss the matter further.”
“I join my hon. Friend in recognising the significant investment for his area. The Pride in Place programme, rolled out by the Government, is our commitment to devolution, and we are investing in areas that have been ignored for far too long.”
“I am grateful to my hon. Friend the Member for Poole (Neil Duncan-Jordan) for securing this important debate. I so appreciated the way that he spoke about the area he represents. His opening remarks made reference to the smell of the sea, which I know will be nostalgic for many. He also made an important point about hospitality and how important it is for the local economies of coastal communities. Coastal communities are a vital part of our national identity, serving as a key reminder of our national pride and shared maritime history.”
“The programme will help communities to improve local infrastructure and play areas, important cultural venues, and health and wellbeing services, among many other things.”
“Friend the Member for Poole made important points about the local communities and economy. I would like to take this opportunity to talk about MHCLG’s commitment to Pride in Place and a number of the other programmes that the Department is using to directly target a range of economic, social and health-related challenges felt by coastal communities. Our £5.8 billion Pride in Place programme will deliver up to £20 million of funding and support over the next decade to 284 communities across the UK, and at least 56 coastal communities across the UK are part of it. They will receive over £1 billion collectively through that programme. A package of targeted investments will be delivered through each community developing a plan, in consultation with local people, that reflects local need and determines where that money is best spent.”
“My hon. Friend makes a really important point. It is only my second week in this role, but I have already had passionate representations from my hon. Friend and other colleagues who represent coastal communities, and I will continue to engage with them to talk about the important points they have made in this Chamber and beyond. The Government are committed to supporting coastal communities everywhere to fulfil their potential and thrive. Coastal communities are a key part of our ambition for the whole country. They play a vital role both for the areas themselves and for the whole economy. Protecting coastal communities, particularly from coastal erosion, is a priority for the Ministry of Housing, Communities and Local Government, and we will continue to do that. My hon.”
“I thank my hon. Friend for raising that important point. Community cohesion is an important aspect of how we allocate money through MHCLG, but I recognise that it is not the only important aspect. I am therefore happy to meet him and other Members of Parliament who want to talk about how we allocate money in a fair and transparent way.”
“I am always happy to have a cup of tea with colleagues, and especially my hon. Friend. I will turn to the important points made about holiday lets, which particularly impact coastal communities. The Government have committed almost £40 billion to the social and affordable homes programme, which is important for the delivery of houses and affordable homes more generally.”
“That is a very important point. As my hon. Friend will know, education is a top priority for the Government, which is why we have seen record investment. I believe that coastal communities will benefit from that commitment.”
“That is an issue that has long been raised by those who live in coastal communities. On the important points that my hon. Friend the Member for Poole made on health, I recognise that some of the greatest health inequalities can be found in our coastal towns. I am therefore delighted that the Government have made it a core mission to strengthen joined-up approaches between health and social care services so that people experience health services locally in a more integrated way, with a person-centred approach. Coastal areas will really benefit from that joined-up thinking. A neighbourhood health service approach along with reforming the better care fund in line with the commitments set out in the 10-year NHS strategy are all things that will benefit our coastal communities, which are disproportionately impacted by health inequalities.”
“I will make a little progress. Although short-term holiday lets can be hugely beneficial to local economies, the Government appreciate that their excessive concentration in some areas of the country can impact on the availability and affordability of homes to buy and rent; hon. Members have highlighted some of the challenges. That is why the Government are making progressive changes to the tax system to protect our vital public services and to ensure that housing is primarily seen as a home rather than an investment. Those taxation changes will be important for coastal communities. Alongside that, the Government have abolished the furnished holiday lets tax regime, meaning that landlords will no longer be incentivised via the tax system to make their properties available for short-term holiday lets.”
“The identity of our coastal communities is intrinsic to the identity of our country, and each of our coastal communities has a particular identity that is important to the local area. Government investment to ensure that our coastal communities are properly looked after is not just about borders; it is about ensuring that we support people who live in those communities, reduce health inequalities, and ensure that everybody has the opportunity to thrive. Question put and agreed to.”
“We also need cross-departmental and cross-Government work with the Environment Agency to ensure that water is clean, so that our coastal communities can be enjoyed not just by the people who live in them, but by those who visit them. Clean water is not just a “nice to have”; it is fundamental to the health and safety of everybody who visits coastal towns, and I will ensure through MHCLG that we have an adequate cross-departmental approach on that. Finally, I thank my hon. Friend the Member for Poole for securing this debate. I know that he cares passionately about the issues he raised, which go beyond his coastal area and speak to many constituencies across the country.”
“I thank my hon. Friend for raising an important point. Sadly, over the past decade or so children have become less likely to have swimming lessons, and the consequences have been catastrophic, particularly when we consider coastal communities. I know that my hon. Friend and other hon. Members have already made such representations, and I am happy to take the idea away and ask MHCLG to look further at it. We must also work across Government to ensure that we are doing everything we can to support children and adults to benefit from swimming classes, so that we can keep them safe, as well as communities more generally.”
“Those protections matter both to people and to the industry, but they can only work well if they are clear, understood and proportionate. [Interruption.] Do I continue, Mr Twigg?”
“The Package Travel and Linked Travel Arrangements Regulations 2018 are the cornerstone of consumer protection in the sector, and the changes we propose will support businesses to thrive and grow while ensuring robust consumer safeguards. The package travel regulations exist to make the market work effectively. They give consumers confidence when they are paying for travel in advance, often months before departure, and give businesses a clear framework in which to operate. In practical terms, the regulations provide a framework of financial protection if a company becomes insolvent, require clear information to be given before booking, set out responsibilities if something goes wrong during a holiday, and protect consumers from unexpected price rises after a booking has been made.”
“Holidays are a source of joy, support people’s wellbeing, bring people together and help families to explore new places in the UK and overseas. The sector is also economically significant, supporting around £58 billion of the UK’s economic output and more than 1 million jobs. Package holidays remain a central part of the market, and the UK package holiday sector alone was valued at around £11 billion in 2022. From high street travel agents to airlines, accommodation providers and small domestic tourism businesses, package holidays are a central part of the market. Each year, around 15 million to 20 million people in the UK take a package holiday, often choosing them over other types of travel because of their added convenience and protections.”
“I beg to move, That the Committee has considered the draft Package Travel and Linked Travel Arrangements (Amendment) Regulations 2026. I cannot tell you, Mr Twigg, how very delighted I am to be opening this debate. The draft regulations were laid before the House on 2 March. I am grateful for the opportunity to set out why they matter, why change is needed and how the Government’s proposals strike the right balance between protecting consumers and supporting a successful travel sector. As I think all hon. Members would recognise, the travel sector plays a vital role in the lives of millions of people across the UK. A holiday is often the most significant discretionary purchase a family makes in a year, and our constituents will often spend many weeks saving for it.”
“Consumers rely on businesses to deliver holidays that are often paid for well in advance. Businesses rely on consumer confidence to invest, operate and grow. The regulations help that relationship to function by setting clear rights and responsibilities on both sides. The changes we are making preserve the core bargain—strong, trusted consumer protections alongside a framework that is workable and proportionate for business. The reforms demonstrate the Government’s commitment to maintaining strong consumer protections, while also reducing unnecessary regulatory burdens, to create an environment where travel businesses can thrive, contributing to economic growth across the county. I commend the regulations to the Committee.”
“Consumers return to businesses that treat them fairly, creating growth that supports the economy. For businesses that provide package holidays, the proposals reduce unnecessary complexity and support more straightforward compliance. At the same time, clarifying the right to redress from third party suppliers helps to ensure that costs fall to where failures occur, ensuring a fairer distribution of financial risk. That makes it easier for businesses to plan, manage cash flow and work collaboratively across the sector. Subject to parliamentary approval, the new regulations will commence in April 2027, to allow some time for travel operators to adapt their approach for the new arrangements. In summary, the regulations underpin the complex but vital relationship between consumers and travel businesses.”
“We will also update provisions to give organisers greater clarity about their ability to obtain redress from third party suppliers. That will help ensure that financial risk sits more fairly across the supply chain. Let me turn to the impact on consumers and businesses. Strong and consistent protections build consumer confidence to book package holidays, which supports demand and benefits compliant businesses across the travel sector. For consumers, the changes will make the regulations clearer and easier to understand by removing the confusing linked travel arrangements category and clarifying when package rules apply. Clearer rules reduce disputes and uncertainty, helping consumers to book with confidence and reinforcing trust in the travel market.”
“At the same time, we will reduce burdens on businesses that simply facilitate a later booking of a second service within 24 hours. That will allow, for example, domestic tourism businesses to refer customers to one another without triggering wider obligations, supporting collaboration and growth while ensuring that consumers remain protected under wider consumer law. Secondly, recognising the complex set of relationships that are required to organise a package holiday, we will introduce new provisions to clarify requirements around refunds and redress for businesses working with third parties. When services are cancelled, travel organisers will now benefit from refunds from those third parties within 14 days, bringing their rights of refund in line with those consumers.”
“Many consumers do not understand when they are protected and when they are not, and many businesses struggle to understand exactly what their obligations are. That uncertainty benefits no one. It can undermine consumer confidence, increase the number of disputes and place unnecessary burdens on businesses, especially small operators. Our changes will mean that, in the future, when consumers make bookings in circumstances that closely resemble a package—such as booking multiple travel services through the same trader in a single visit—they will now receive a full package of protections. That will align the law more closely with how people understand their bookings in practice and will strengthen consumer protection.”
“An additional pressure has just entered the room. Why and what changes are needed? Over time, it has become clear that parts of the current framework are not working as well as intended and are creating confusion for consumers, as well as unnecessary complexity for businesses. Having engaged extensively with a range of stakeholders across industry and consumer groups, we have prioritised a number of targeted reforms to support both consumers and traders. First, we will remove the category of linked travel arrangements altogether. Currently, those exist as looser arrangements than holiday packages that require businesses to take out insolvency protections. However, there is clear evidence that they are not achieving their purpose.”