Mr Luke Charters
MP for York Outer · Labour · United Kingdom
“When someone says, “It’s gone reyt,” you know it has gone properly well. Many of these words carry real history: “laiking”, “beck” and “fells” are all rooted in Old Norse. Long before Westminster caught up with the north, we were already shaping a language of our own.”
“Research shows that nearly a third of university students have been mocked because of their accent, and almost half of workers say that they face jokes or jibes about the way that they speak in workplace settings—including me, in my experience at the Bank of England. I felt it when I started doing national media as an MP, too.”
“Like many colleagues here today, I was not elected because I sounded polished; I was elected through hard graft and to represent the people who sent me here. I have done my best, though, to get a few Yorkshire phrases into Hansard , because that is how my constituents speak.”
“It is a pleasure to serve under your chairship, Sir Roger. I congratulate my hon. Friend the Member for Leigh and Atherton (Jo Platt) on securing today’s debate.”
“I really appreciate that, and those producers know who they are. I am especially grateful to broadcasters such as Matt Chorley, who is helping to challenge some of the assumptions in national broadcasting and to get regional accents on air.”
“I do not want my two boys, Robin and Louis, to grow up believing that if they want to pass an interview or land a graduate job, the first thing that they have to do is to change how they speak. When a young person starts believing that they have to hide or change their accent, it chips away at their confidence.”
The complete record
Every one of 414 lines we hold for Mr Luke Charters, in date order, each linked to its source. Free to read, in full, without an account. Page 8 of 9.
“When I was at the Bank of England, Sir Jon Cunliffe was highly regarded, so I warmly encourage him to look at the areas where there has been disjoin in the financial services regulator, and we should move to a centralised, smart regulator. For me, that involves looking at scrapping and replacing Ofwat. Perhaps Sir Jon could publish an interim view on that suggestion. Although it is great to see so many people engaged in today’s debate, it is still frustrating to see that we are here. It is clear to me that the Government are turning the tide against chronic underinvestment in our water industries. Water companies must be regulated properly and the regulators must have the power to regulate the sector adequately, which must be the goal. If we can make that happen after 14 years of Tory failure, we will soon be sailing in smooth waters.”
“I have had constituents writing to me since I was elected about the stench of sewage seeping into Rawcliffe, water pump failures near Haxby and concerns about flood alleviation in Fulford. Although the Tories are no longer in power, those issues are not water under a bridge; they still need to be fixed. That is why today’s statement by the Secretary of State on the independent water commission is a great first step, and I am also delighted that my hon. Friend the Minister is tackling these issues at pace. At this early stage, my main suggestion is that we must take lessons from other regulated industries and regulatory failures within them when designing the future water regulation system.”
“It is a pleasure to speak under your chairship today, Mr Pritchard. I genuinely thank the hon. Member for Westmorland and Lonsdale (Tim Farron) for securing this debate. The previous Conservative Government weakened water regulation, let our rivers fill with toxic pollution and allowed companies to pay themselves with huge bonuses while household bills soared, which was shameful. Many constituents in York Outer are disgusted by that situation. We have the beautiful Rivers Foss and Ouse flowing through our constituency. To watch both of those rivers being degraded is not only unforgivable but bewildering. The mismanagement and lack of regulation by the previous Conservative Government have created a plethora of issues.”
“Since 2020, £41 million in executive bonuses has been paid out by companies such as Thames Water. That is a disgrace that the Conservatives allowed to happen. Does the hon. Gentleman agree that change is needed to stop companies such as Thames Water paying such ridiculous bonuses when their house is clearly not in order?”
“Does the hon. Member not welcome the Government’s appointment of former deputy governor of the Bank of England Jon Cunliffe? He had that expertise as deputy governor in financial stability. Does the hon. Gentleman not think that we need to look again at the whole system when it comes to the financial instability of water companies that he and his colleagues left behind?”
“Toothless water regulators have been left up the creek. Can the Secretary of State confirm that Sir Jon Cunliffe will look at scrapping and replacing Ofwat?”
“By supporting renewable energy projects, we are not only protecting our environment, but safeguarding the future of food production.”
“The notion that food security and renewable energy are at odds falls at the first inspection. Currently, ground-mounted solar panels occupy just 0.1% of all land in the UK. Even with ambitious expansion, this is expected to rise to no more than 0.3%. To put that into perspective, that is less than the land currently used by golf courses, and solar farms provide essential services, be that clean energy or income. Finally, solar farms are often built with temporary permissions, and can be decommissioned, returning the land to its original state. Soil disturbance during installation is minimal, and solar farms can actually benefit soil health, helping it recover from a period of intensive agricultural use. Let me be clear: climate change is itself a major driver of food insecurity.”
“I can attest to this from my own constituency, where thriving farms producing everything from carrots to poultry co-exist alongside new solar schemes, like Hessay, and hopefully Elvington, too. But when a harsh season strikes—such as a devastating flood or drought—farmers face the real possibility of losing a significant portion of their harvest. In those scenarios, having additional income from solar energy can help. A striking example of this comes from Australia, where sheep farmers have turned to solar farming as secondary income. They allow their sheep to graze among solar panels, keeping the grass short while the panels provide shelter from the sun. One farm even demonstrated an increase in wool production after the installation of their solar farm. It is that kind of innovation in agriculture that we should embrace.”
“Thank you for calling me, Sir Mark. I congratulate the hon. Member for Ynys Môn (Llinos Medi) on securing this debate. My perspective is informed by my work as the chair of the all-party parliamentary group on UK food security —which the hon. Member is welcome to join—and also my role as a member of the Labour Growth Group, which I suspect she may not be willing to join. I am also proud to be an MP who represents some fantastic rural communities. In all of those roles, I have seen how renewable projects offer farmers crucial opportunities to diversify their income streams in an unpredictable economic climate. The notion that food security and renewable energy are somehow mutually exclusive is a non sequitur. It does not add up, neither logically nor practically.”
“What will really help is if we work towards a position of having a land management framework, so that we can have the clarity of addressing some of these challenges. Let me continue. The argument that there has to be a trade-off between food security and renewable energy is misguided. If anything, our farmers’ future depends on our commitment to both. With a small slice of land, a forward-thinking approach and a commitment to combating climate change, we can ensure that our fields are productive for generations to come. The solution is clear: renewables should be seen not as an obstacle to food security, but as a powerful tool to help secure it. As I said, golf courses will take up more land than solar projects, so let’s not get caught in the rough—we need to aim straight for the green.”
“Can the Minister confirm that British sovereignty over the overseas territories is non-negotiable, and that the comments from Conservative Members are not only wrong but deeply irresponsible?”
“My inbox is full to the brim with complaints about Yorkshire Water’s lack of investment, on issues from failed pumping stations to polluted rivers. Can the Leader of the House advise Members on when we can highlight the chronic under-investment in our nation’s water supply?”
“This announcement is particularly fitting, as my son started preschool today. Many hard-working parents in York Outer welcome today’s news, but many feel that some providers are taking the biscuit when it comes to funded hours, abnormalities, unfair top-up fees and even restrictions on the days of the week on which funded hours can be used. Will the Minister meet me so that I can pass on York Outer parents’ concerns about the funded hours scheme?”
“During the general election campaign—a stressful time indeed— I was served with a section 21 notice. Thankfully, my family supported me, but such support is not available to everyone. Does my right hon. Friend agree that ending no-fault evictions will give British families the peace and stability that they desperately need?”
“That is why I urge the continuation of critical resilience funds to support farmers like the one I met. Water scarcity is a critical issue. There are real pressures, despite the wettest 18 months on record. It must be 30 years since we last built a reservoir, and farmers struggle from drought, too.”
“We won seats right across the country, from Scarborough to south Pembrokeshire. The farming community has firm friends on the Labour Benches. Let me turn to work that the Government are doing, from unlocking precision breeding to launching a new deal for farmers. The Government’s work on food security transcends the work of a single Department, from seeking to secure a new veterinary agreement to launching GB Energy, which will lower production costs. We are also paving the way on flood resilience. If I may, I will draw on some local context in York. I visited a fantastic carrot farm in York Outer, but I was gobsmacked to hear that in a bad year of flooding it can lose a quarter of its crop. I dread to think about the impacts if we do not turn the tide of climate change.”
“As chair of the all-party parliamentary group for food security, I have been working across the House to ensure that we work towards affordable food that is available and accessible to everyone. Yet from some of the contributions I have heard from Conservative Members, it is clear that over the past 14 years they have not reflected on how they have failed rural communities. We would not be here today if they had held the mantle on food security. Our farmers already have low confidence because the Conservatives eroded their trust, but our rural communities are not a political football. They deserve respect. They want action, not words. If the Opposition think that rural affairs is tricky ground for those on the Labour Benches, they can well and truly think again. Just look at our new crop of Labour MPs.”
“I hope colleagues from across the House will join me in welcoming food retailers that put food security at the heart of their business model. I am encouraged by what Sainsbury’s is doing. I am conscious of time, but I just stress that food is one of the 13 critical national infrastructure sectors in the UK. Food security is national security, so I respectfully say to the Opposition: stop the politics and work constructively with us on food security. It is great to see the Government making progress. I look forward to working with them to safeguard Britain’s national food security.”
“I thank my hon. Friend, who is a fantastic advocate for her constituents. The agriculture budget is hugely important to protect food security. Another critical issue is biosecurity, so I was disappointed to see that the Opposition left it out of their motion. At present, the UK has a number of confirmed cases of bluetongue. I was briefed by the deputy chief veterinary officer earlier today. I welcome the Secretary of State’s action on bluetongue serotype 3 vaccines. That, coupled with the exclusion zones policy, is a welcome first response to what is a complex crisis fuelled by climate change—I will not get into the intricacies of midges and the wind from the continent. That is a clear signal that the Government are taking biosecurity seriously. I want to touch on my recent engagement with Sainsbury’s.”
“I beg to move, That this House has considered the impact of financial fraud and economic crime. It is an honour to serve with you in the Chair, Ms Vaz. I thank the House for allowing me to secure this debate. I also welcome the Minister to their place, and I thank the shadow Minister, the hon. Member for Hamble Valley (Paul Holmes), and the Liberal Democrat spokesperson, the hon. Member for Dorking and Horley (Chris Coghlan), for attending. I must start by declaring an interest. In my previous role before entering this place, I was head of fraud and compliance for a fintech firm, responsible for screening billions of dollars of transactions a year. When it comes to dealing with financial criminals, unfortunately I have seen it all. From the use of artificial intelligence—”
“If information can be shared between the two, there is an opportunity to stop transactions at the source. Because of GDPR, there is no clear mechanism for data collaboration, but if we can find a way to create a precedent, that would provide regulatory certainty. Recommendation 5 is to create a new framework that requires banks to share payment data. If we are to make progress, we need to find a way for banks to work collaboratively on payment data sharing. I regularly meet banks and industry leaders who are receptive to that recommendation.”
“That would join up the SFO, the Financial Conduct Authority, Action Fraud, the NCA, the Met police, the National Fraud Intelligence Bureau and local police forces, and it would do that with a central leadership, because our institutions are currently too fragmented to properly deal with fraud. Recommendation 3 is that this Government should replicate the previous Government’s appointment of an anti-fraud champion in Parliament. The appointment of an anti-fraud champion would ensure better co-ordination across Departments and could be a precursor to a new national anti-fraud centre. Recommendation 4 is that we should support data sharing between sectors. We have to create a framework to enable data sharing between social media companies and payment participants.”
“It could be part of the Serious Fraud Office or the National Crime Agency, or it could be its own entity, but it should be able to bring charges. The Australian Labour Government launched a cutting-edge national anti-scam centre in 2023. They rightly recognised the scale of the challenge, and took it on directly. The first action was to tackle investment scams, before disrupting criminal gangs who were advertising non-existent jobs. It is time to refresh the ecosystem that will fight fraud for decades to come, with a strong new national anti-fraud centre at the heart of Government.”
“Recommendation 2 is for the creation of a new national anti-fraud centre. We need a strong new anti-fraud centre to face the complex interdisciplinary challenges that fraud poses. Action Fraud has skilled individuals, but regrettably it is no longer fit for purpose. That is my view, and often the view of industry. We need to reform it, and that means a review of its shortfalls, as well as the ways in which we can build on some of its successes in receiving reports. During my career, I came across a case in which a UK business was scammed out of more than £200,000. It submitted dozens of pages of detail to Action Fraud, and did not even get a call back from the police. We should look to Australia and create a national anti-fraud centre to drive forward the Government’s fraud strategy with a clear vision and clear accountability.”
“Recommendation 1 is that the new Government should set an anti-fraud target. In June 2023, the previous Government published their fraud strategy, saying that they would cut fraud by 10% on 2019 levels by December 2024. They achieved that, but the target was not ambitious enough and, importantly, excluded businesses, so the Government should commit to a fraud target that is genuinely ambitious and do so in collaboration with business. I do not want to pick an arbitrary number, because it is about focusing on action rather than aims, so one option is to set a target that we should have a lower fraud rate per capita than international peers—for example, an ambitious target that the per capita rate of fraud should be lower in the UK in five years’ time than that in France, Germany and other countries.”
“There are some positives to consider: tackling payment fraud could contribute £6 billion to the UK’s GDP over five years, which would really strengthen our economy. A smorgasbord of issues are causing our downfall, so I will outline seven positive steps to begin to tackle fraud and economic crime. They come from meetings that I have had with trade bodies, consumer groups, banks and payment providers and from many industry reports. We can become a world leader in anti-fraud and economic crime. Little investment is needed from the Government, but a new regulatory apparatus and new levels of co-ordination are needed. I stand as a firm friend to the Minister and the Government in making that change happen, so I will outline some positive suggestions for tackling fraud.”
“I have a constituent who attended an advice surgery just this weekend and told me that they had lost life savings, to the tune of a five-figure sum. Fraud often hurts the most vulnerable, either those on low incomes or those with lower tech proficiency, who are also more likely to fall victim. However, more than three quarters of authorised push payment fraud originates online. Research from Innovate Finance on fintech illustrates the challenge posed by online purchase scams. It found that Facebook Marketplace represented a staggering 51% of all fraud cases for the firm in question. After I secured this debate, a main UK bank got in touch with me outlining similar statistics in which a huge part of the fraud that it encountered originated from Facebook Marketplace, so we must get better at stopping fraud at the source.”
“Members prefer—so that we can become a world leader in anti-fraud and protecting consumers and businesses, and become a country where companies want to do business and will not be ripped off. The prize is that our fintech, regtech and financial services sector will want to become ever more internationally competitive if we truly get to the heart of fraud and economic crime. Before I go any further on how we can make some fixes, I will quantify the challenges that we face. Fraud accounts for more than 40% of crime in the UK but receives only 1% of police resources. That statistic is chilling, but wait until we hear the cost of payments fraud to the UK economy: it is roughly £1.2 billion. There is also a cost to individuals.”
“We currently suffer from relatively weak national co-ordination in tackling fraud and economic crime, which is made more complex by the fact that the perpetrator is often not in the same geographical location as the victim. This can cause local police forces to deprioritise fraud reports, but if we can fix that, we may be able to fix the foundations. Although the online fraud charter introduced by the last Government was a positive step, it is non-statutory and voluntary. Nothing in the charter addresses the issue of compensating consumers who have been defrauded by content originating online. There are no penalties for non-compliance, and that must be thought through, but we can turn the page. While this Government are in their early stages, I believe it is time to smell the coffee and grasp the nettle —whichever analogy hon.”
“Criminals are smart and frequently shift their modus operandi to get around our systems. Although the responsibility to be smarter and take that proverbial step ahead falls to Government and firms, the situation is more complex than that. The risks are real, and if scams continue to increase exponentially we will have a dangerous environment for businesses. We will have more constituents telling more stories about how they have fallen victim to fraud, and the national cost could become so undesirable that we may well become the worst developed country globally per capita when it comes to fraud rates. If we do not act, there is a risk that fraud and economic crime could suffocate growth.”
“From the use of artificial intelligence avatars to bypass biometric screening, to sophisticated shell companies and complex layering, to spearfishing and parasitically targeting legitimate companies to advanced cloning techniques, I cannot overemphasise the danger that fraud and financial crime now pose or the complex layers that exist behind it. Fraud places an emotional burden on victims. It ruins lives. We all know that as MPs from our surgeries. I will touch on a case that I heard about recently. The criminal aspect of fraud is not just about hobbyists in basements; we are increasingly talking about nation states who in some cases are working alongside advanced organised crime groups that are taking the mantle. They are often experienced professionals who work to circumvent the systems we use.”
“With apologies to right hon. and hon. Members who will be hearing the same thing, I will start again. It is an honour to serve with you in the Chair, Ms Vaz. I thank the House for allowing me to secure this debate. I also welcome the Minister, and I thank the shadow Minister, the hon. Member for Hamble Valley, and the Liberal Democrat spokesperson, the hon. Member for Dorking and Horley, for attending. I start by declaring an interest. In my previous role before entering this place, I was head of fraud and compliance for a fintech firm, responsible for screening billions of dollars of transactions a year. When it comes to dealing with financial criminals, unfortunately I have seen it all.”
“I will write to the Government outlining the recommendations, which are the culmination of meetings across industry, and I stand willing to work closely with them on implementing them, should they be interested in doing so. I look forward to hearing from colleagues across the House in the debate and to working constructively with Government and other hon. Members to tackle fraud. It is crucial we do that for financial credibility, for our constituents and for our country.”
“However, following the Horizon scandal, its reputation has been damaged. The Horizon system is still fundamentally being used today for the everyday banking service, which processes billions in cash deposits and withdrawals each and every month. To give banks and consumers confidence in the Post Office, the FCA should gain direct regulatory oversight of the everyday banking service. That is critical for resilience and managing financial crime risks. I can confirm that I am in the process of writing to the FCA’s CEO to encourage them to provide an update on their work on money laundering via the Post Office. In conclusion, those are seven recommendations that I would like to implement. I think they would have a huge impact on our ability to better target fraud and economic crime.”
“The Government could introduce a shared responsibility and liability for social media and telecommunications firms to tackle fraud origination and incentivise them to invest to prevent fraud. A new anti-fraud centre could govern regulatory powers over social media companies and impose penalties or issue guidance to reduce fraud. That would tackle the things we heard about earlier, such as fraud originating from Facebook Marketplace. I turn to my final recommendation: to expand the Financial Conduct Authority’s powers over the Post Office, which is the biggest cash provider in the country, through its everyday banking service, and has always played an integral role in providing access to cash for the nation. That should continue. As banks close their branches, the importance of the Post Office is growing.”
“At present, banks file suspicious activity reports, but they are often unable to share suspicious payment transaction data with each other. If they did, there would be an opportunity to harness suspicious payment data to detect and block fraudulent and criminal transactions in real time. I now believe that we have an unmatched opportunity to rebuild fraud and economic crime analysis with the renewal of faster payments and a new payments architecture. In conclusion on this recommendation, much greater payments data sharing is crucial if we want to stop fraudulent transactions from being processed. Let me turn to recommendation 6, on the obligations on social media companies.”
“It is brilliant to have Members such as my hon. Friend, with his experience at Pay.UK, in this place, and I completely agree about the renewal of the payments architecture. If it had risk analysis and artificial intelligence monitoring at its heart, we could detect payments fraud at the very centre, which could save banks billions of pounds in compensation and be a better result for consumers. Industry innovations such as “money mule insights” prove that the latest data analytics allow for much more sophisticated ways of targeting of criminals via data sharing between payment providers. Lloyds Bank got in touch with me this week to highlight that its mule-hunting team had identified a 44% increase in money mules over the past year. Data sharing between banks is critical in targeting money mules.”
“I outlined in my maiden speech that under this Government there should be “no safe harbour for fraudsters, no compromise in our pursuit of their schemes and” —importantly— “no escape from justice.” —[ Official Report , 17 July 2024; Vol. 752, c. 124.] More than that, I am encouraged by the Minister’s words and know that this Government take fraud seriously. By the end of this Parliament, I hope we can look back and see that we have made huge steps forward. We can become a world leader in tackling fraud once and for all.”
“Thank you for chairing the debate, Ms Vaz. I am delighted that the House has been able to consider today’s motion. It is a matter of real importance and one that it is clear the Government will take seriously. I am grateful to the Minister for attending the debate, and to the shadow Minister and the Lib Dem Front Bencher for engaging, too. I am grateful to the Minister for considering my seven recommendations. The Members who have contributed are powerful advocates for their constituents. Many have experienced constituents coming to their surgeries and sharing harrowing stories of being scammed. I hope to work with some of the Members present on these issues over the months and years ahead.”
“It was great to visit the First Bus all-electric depot in York the other week, but I was saddened to hear just days later that First had withdrawn children’s monthly bus passes. After meeting representatives of the company, they are reviewing that decision, but does my hon. Friend agree that travel to and from school should be affordable? Will he meet me to discuss the future of buses in York?”
“Q6. The Prime Minister will remember visiting my constituency in June, when we toured Germany Beck, a fantastic development of 600 new homes, but because of Tory dither and delay, it took the best part of a decade for that site to get through planning. [ Interruption. ] Opposition Members can grumble all they want, but my families are paying the price for their mistakes. Can the Prime Minister reassure me that this Government will speed up the planning process so that we get more homes built, and will one of his Ministers meet me to discuss the housing crisis in York?”
“York Outer is home to many inspirational teachers and I am proud that my wife is one of them, but heads tell me that there is a recruitment and retention crisis. Does the Minister agree that the end of Ofsted headline judgments will improve teacher retention, and can she update the House on the plans to recruit 6,500 specialist teachers?”
“I welcome the auction increasing solar capacity. There are great projects in my constituency, funded via that scheme, such as Hessay solar. Will the Secretary of State visit sunny York to see the site once it is complete, and does he share my conviction that solar will be critical in the energy mix if we are to reduce our dependence on foreign oil and gas?”
“This Bill seeks only to offer greater transparency over decision making and it treats taxpayers’ money with respect. That is why I am proud to sit on the Government Benches, and it is why the people of York Outer can be confident that this is a Government that will serve them well.”
“752, c. 408.] George Orwell once said: “The secret of rulership is to combine a belief in one’s own infallibility with a power to learn from past mistakes.” The Conservative party clearly has some way to go in that regard, but under this Government the green shoots of economic recovery are already starting to show. We may have inherited a particularly difficult situation, but the evidence of stable markets and an increase in the pound show the confidence in the security that this Government bring. After all, I made it clear in my maiden speech how welcome it is that the country has some good Yorkshire representation in No. 11, embodying the value of frugality. We know there are tough decisions to make, and we are not hiding that from the British people: just take yesterday as a prime example of our approach.”
“What the Bill really protects against, however, is knee-jerk reactions and fantasy Budgets. If we are to get the growth we so badly need, we must behave like an established economy, not an emerging one that came out of the mini-Budget. That is why the Chancellor’s presence at the G20 over the weekend and her warm words about Britain being open for business are so important. If we can fix the lamentable legacy that the Conservative party left, we will have real cause for optimism. I was pleased that the right hon. Member for Godalming and Ash (Jeremy Hunt) commended the work of the OBR in his first speech as shadow Chancellor, but it felt somewhat jarring for him to flippantly suggest: “We all understand the politics of a Bill that allows the Government to make endless references to the mini Budget”. —[ Official Report , 22 July 2024; Vol.”
“The Bill respects our institutions, rather than undermining them, and a prime example is how it gives real oversight to the Office for Budget Responsibility. It also includes provisions for the Treasury Committee to have a greater say in key fiscal moments. However, with the heightened responsibilities that the Bill gives the OBR, we need to think about the most effective ways in which the OBR could be properly scrutinised by Parliament, and the Bill could make more specific provisions on the Treasury Committee’s scrutiny role of the OBR. This week, I met the team from the Institute for Government that authored a report earlier this year on how Select Committees can better hold regulators to account. I commend that report, and I would welcome a debate on how this place best scrutinises the OBR.”
“I was deeply inspired by its volunteers, sense of community and unwavering commitment to improving the lives of others. A volunteer told me first hand how crumbling public services, a lack of affordable housing and long mental health lists have created an unimaginable crisis. The project has gone from providing 30 to 40 meals a week during 2021 to providing 100 a week in 2024. That is why it is critical that we implement our national mission to rebuild public services, build more homes and offer more NHS appointments. But it is also why I am speaking in this debate: this Bill is so important because it is the only way we can grow those public services with a stable economy. We saw yesterday just how difficult that challenge will be, which is why we must protect our economy now.”
“The stationery company Thomas Dick, in Clifton Moor, which closed earlier this year, had been open 90 years but faced chaos and supply chain issues that left it no longer viable. The decisions we make in this place have real consequences, and the impact we can have on people is very real. Before my election to this new role, my friend the Mayor of York and North Yorkshire ran a small business on our high street. I remember him talking just before the mini-Budget about what the impacts might be; he warned just how dangerous the mini-Budget would be, and he was right. But it is not just about the impact on businesses. Last weekend, I visited Hoping Street Kitchen, a fantastic volunteer-run project that helps homeless people and those facing poverty across York.”