Victoria Collins
MP for Harpenden and Berkhamsted · Liberal Democrat · United Kingdom
“Scores of local people in Northchurch have rallied around a local Sri Lankan family. The father, a social care worker, had his visa renewed, but his wife—a teaching assistant—and three kids were originally given 14 days to leave the country.”
“We have started talking about donkeycorns; Members may have heard of unicorns, but donkeycorns are billion-dollar companies with one or two people. There is a legend that OpenClaw was a one-person company that was sold for £1 billion. That is a real shift in our economy, and we need to tackle it head-on.”
“According to the Ada Lovelace Institute, 91% of the public feel that it is important that AI systems are developed and used in ways that treat people fairly, and almost 90% are calling for an independent regulator for AI.”
“I am going to advance, because I want to hear from the Minister. Crucially, we need to lean into the opportunities and challenges, and I will share some of our proposals, which I would be happy to discuss with the Minister afterwards.”
“It is a pleasure to serve under your chairmanship, Ms McVey. I wholeheartedly thank the hon. Member for Poole (Neil Duncan-Jordan) for securing the debate. Its richness shows that we need also to have it in the main Chamber, because the Government need to tackle this issue head-on.”
“We need to prepare for the future of work and fuel our creative industries, because we are nowhere without them. When it comes to NEETs, we have to realise that we are at a squeeze point, because companies are looking at how AI is bringing down costs.”
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“It is an honour to serve under your chairmanship, Mr Dowd. It has also been a real honour to be part of this debate, and I have been scribbling away because so much genuine passion has been put into it. Do I have 10 minutes, Mr Dowd?”
“We must act sooner rather than later and use all the tools at our disposal, whether that is through Ofcom and regulatory changes, by incentivising companies or by educating parents and children. Frankly, from the debate I have heard today, I have hope that if we work together, we can make sure that those changes are enacted swiftly and are kept up to date.”
“Member for Darlington said that we cannot tackle all of this content. We cannot get all of this right, but it is important that we also empower young people and parents to be able to say what is right and wrong, and to help them to feel empowered to make a change, whether that is by using tools, or by speaking up and saying, “Actually, this is not right.” We should make sure that they feel they have that voice. My hon. Friend the Member for South Devon (Caroline Voaden) mentioned that big tech needs to be held accountable—absolutely. We have to make sure that those who are building the platforms are the ones who ensure their safety by design, and that they keep up with that. I close with a reminder that keeping young people safe online is more difficult, but more important, than ever before.”
“As a Liberal Democrat, I would like to highlight what we are calling for. The importance of being proactive has been mentioned many times, and that means calling for safety by design. We are also calling for an independent advocacy body for children’s safety online. We would like to create a new online crime agency to effectively tackle illegal content and online activity, such as revenge porn, threats and incitement to violence on social media. We would also like to include a digital Bill of Rights to protect everyone’s rights online. That includes balancing the rights to privacy, freedom of expression and participation. The regulation of social media must respect the rights and privacy of those who use it legally and responsibly, but should not have a laissez-faire approach. Another important element is education. The hon.”
“As Liberal Democrats, we were proud to push for the Online Safety Act to go further, and we successfully called for it to include online fraud and scams, as well as to outlaw cyber-flashing. The hon. Member for Aberdeen North talked about online games, and the fact that we need to stay up to date. The hon. Member for Gosport mentioned holding Ofcom to account. The hon. Member for Stafford (Leigh Ingham) talked about grooming laws, and how we need blunt and sharp elements in the instruments that we use. The right hon. and learned Member for Kenilworth and Southam (Sir Jeremy Wright) reminded us that behind all this, we must get the technicalities right in the Online Safety Act, highlighting that this is not just about the content, but about keeping up with the speed and agility of the change.”
“Member for Whitehaven and Workington mentioned sleep and asked what we are doing about the 21 hours a week spent on phones. So much of this is about what I call “digital mental health”, which refers to what is happening as a whole, beyond the algorithm and the impact of the content. The hon. Member for Strangford (Jim Shannon) mentioned self-harm, and I will certainly keep in mind the term “generational rewiring”, which the hon. Member for Whitehaven and Workington used. When it comes to legislation, we have not acted fast enough and we have not gone far enough. As has been said, we need to move towards safety by design, but we also need legislation that is reactive and agile enough to keep up with the change.”
“So much of this debate has been about identifying the issues with online safety, such as what the algorithms are sending us, location and chat features, the content and so much more. The hon. Member for Aberdeen North (Kirsty Blackman) talked about self-generated explicit content and the pervasive misogyny that so many have mentioned. The hon. Member for Carlisle (Ms Minns) mentioned young pornography being a crime and that we need to get the language right. That is key. Sexual inequality and violence are pervasive because of that content. The hon. Member for Whitehaven and Workington spoke about the addictiveness of phones, and the hon. Member for Lowestoft (Jess Asato) highlighted the fact that mobile phone use is impacting short-sightedness. The hon.”
“Member for Rother Valley (Jake Richards) about how covid exacerbated problems, which highlighted the importance of discussing this issue now. The hon. Member for Gosport (Dame Caroline Dinenage) talked about Ian Russell and Molly; I think most of us are aware of that story. Ian has come to Parliament many times to talk about the impact, and we must never forget his family and so many more behind them. The hon. Member for Whitehaven and Workington (Josh MacAlister) spoke of the parallels between this issue and road safety, reminding us that we have to act now because, if we do not, we will look back and realise that we were doing a disservice to so many. We have to keep up on safety.”
“One child said, “How old do you think I should be to have a smartphone?” And I said, “Well, how old would you like it to be?” He said, “Eleven.” I said, “Why?” He said, “Because that is when my brother got his.” It was really interesting that the teachers said, “We are discussing this as a school right now because the kids are asking those questions.” What also came through was the importance of listening to young people, because they are the ones who are crying out for change and saying that something is not right. We have heard from many Members, including the hon. Member for Darlington (Lola McEvoy), who set up the debate in a way that that none of us could follow, speaking with passion about the people behind this—the parents and the families. That is what we are all here for. We heard from the hon.”
“My cogs are turning—everyone in this debate wants to make a difference, and the time is now. That is the critical point. There is far too much illegal and harmful activity on social media and online, whether that is racist abuse, incitement to violence or the grooming of children—so much has been brought up. Keeping children safe online is more difficult, but more important, than ever before. Several Members have mentioned that they spoke to their local parent groups and schools. I met children from The Grove school in Harpenden.”
“What work is the Minister doing with new technologies, such as blockchain even, to drive connectivity? The other day I spoke to one of my friends, who had come over to the UK from Ukraine. He said, “I’m very happy that I have been really welcomed in this country, but the internet is slower here than back home in Ukraine.” We need to ensure that our country is leading on this issue and that we get the basics right for us to drive innovation.”
“The Government must prioritise major investment in broadband for underserved communities. We also want to raise concerns about the inequality of provision in the 5G network. I conclude with a series of questions. What is the Minister doing to ensure that there is roll-out to every home, including clarity on those who have slipped through the net or been let down by previous roll-outs? What work is he doing with local authorities and communities to ensure that those who are left out know what they can do? What work is being done with companies to drive innovative solutions, including on transport? I ask because many of these rural communities are connected by train and other transport, and once people leave, they still cannot get on the internet.”
“For me, what comes to mind are the words, “Inequality, inequality and inequality”. In my seat, I have one area—Markyate, Flamstead and Gaddesden—of which almost 90% has the worst 10% in the UK, whereas 2 miles down the road in east Harpenden 100% have the fastest 10% in the UK. It is inequality that is there throughout. The patchy roll-out was mentioned. My hon. Friend the Member for Westmorland and Lonsdale (Tim Farron) talked about those left in limbo. My hon. Friend the Member for Honiton and Sidmouth talked about those let down by the roll-out. This is about unlocking our economic potential, reducing those inequalities and connecting our communities. As Liberal Democrats, we are calling—as I am sure we all are—for no property to be left out of broadband connectivity.”
“It is about the businesses that cannot get off the ground and the remote workers who cannot work. I have a constituent right in the middle in Ashridge who actually works for UK Research and Innovation, but he cannot even get 4G access. Someone just down the road has 20 times the speed, but he himself is not eligible for a voucher. It is about the children in Scotland who have to use their phones to get online. It is about the grandma who cannot stay connected to her family, because there is no way for her to see her grandkids online. It is about the parent trying to get healthcare sorted out for their child. The hon. Member for York Outer (Mr Charters) highlighted the patchiness of provision in his seat and how one street is wired differently from another, which is actually the picture across this nation.”
“It is an honour to serve under your chairmanship, Mr Dowd. I will start by saying that this is not really about fast internet. It is about fairness. It is about opportunity. It is about helping individuals and helping us as a nation to live up to our potential. How are we supposed to lead innovation on the national stage if we still have many areas where people cannot even make a phone call or children who cannot get online are left behind? We have been talking today about rural communities who feel left behind and have untapped potential. The hon. Member for Hexham (Joe Morris) highlighted that. My hon. Friend the Member for Honiton and Sidmouth (Richard Foord) talked about the fuel of our economy. This is really about the people behind the slow internet and the inability to get access.”
“Given the terrible SEND crisis across the country, does the Minister really think that it is good enough that only “most” of those schools will be exempt?”
“I have the privilege of representing several magnificent high streets, in Tring, Berkhamsted, Harpenden, Wheathampstead and Redbourn, but businesses there are struggling yet again. Michelle from Graze Life told me time and again about the impact the cost of business rates had on her business; eventually, she closed her high street shop down. I spoke to Peter from the Oakman Group, a booming business that started in Tring in 2007. The company is a rising star and has received prizes for being one of the best places to work for employees, but Peter now says it is on the edge of extinction. He employs 1,200 people but he says the Budget, including business rates changes, will have an impact of up to £2 million on his business, so he will look to close many of his premises.”
“I grew up helping my mum on the shop floor of small gift shops, and my memories of the wonderful work that she did to build that business and the staff she employed is a real benefit to my life. I also saw how hard she worked and how hard things got. She went down from four shops to one, then came across the classic problem of whether she was able to keep her shop open and battle with online retailers. The costs went up, business rates were too much, and she decided to close and go online. Frankly, I am tired of us not taking support for small businesses seriously and making a change. This Government had an opportunity to make a difference, but they have squandered opportunity when it comes to business rates reform. I see the impact on businesses in my high streets.”
“Many families have written to me about the changes to charitable rate relief for private schools. I support the calls from the Government Benches to improve all state schools, but parents decide to send their children to private schools for many reasons, including special educational needs, supporting their children’s specialist skills or because of bullying. We have a choice about how we raise that money. Instead of taxing the banks, is it fair to be taxing the education of other children to raise that money?”
“Absolutely. That is the message I am hearing again and again. Another business owner in Tring said that they would love to open on the high street but they just cannot afford it. The broken business rates system is affecting our businesses, the people who work there and our communities, which are losing out on fantastic local businesses. The Minister talked about building a confidence to invest, but business rates directly tax capital investment, rather than taxing profits or fixed stock of land. That needs to change. I reiterate the Liberal Democrats’ call for absolute reform of business rates and the introduction of a commercial landowner levy. That will tax the land value of commercial sites, not productive investments, and boost that productive investment, support our local businesses and help communities and local employers.”
“Increasing levels of innovation across the UK are crucial to unlocking growth and solving some of our biggest problems. That is why I was worried to read about the Secretary of State saying that we have to apply “a sense of statecraft” to working with multinational tech companies. Does the Minister agree that what we should be doing is working with such companies as companies, not states, focusing on increasing healthy competition and supporting innovative UK businesses so that they are not left with the choice of being bought up or leaving the UK?”
“We just want to ensure that, while doing so, it protects the right to privacy; that codes of practice can be used to innovate, or to push companies to further innovate, so that we can protect people online; and that education for those who can be upskilled to understand how to protect themselves from online harms forms part of the bigger picture. I thank the Minister for introducing the draft order, which we will support.”
“There is far too much illegal harmful activity online, especially on social media, and it impacts women and young children disproportionately. Not only have parents reached out to me, but when I have spoken to young people themselves in schools and the Girl Guides, they have said that it is online harm and bullying that worries them the most. The Government and social media companies must do more to keep people—especially young people and children—safe online. Liberal Democrats respect the right to privacy and freedom of expression for those who use these platforms legally and responsibly, but bullying and abuse must be stamped out. We therefore welcome this measure to update legislation so that Ofcom can fulfil its duties.”
“Strengthening those duties is key. As the hon. Member for Bolton North East (Kirith Entwistle) mentioned, Ofcom does not have the teeth it needs. Would the Minister agree that Ofcom needs to use its codes of practice to push social media companies to be more innovative to tackle the issue at the source?”
“In Harpenden and Berkhamsted and, I am sure, across the country, local charities and even local district and county authorities are looking at how they can support those who are falling off a cliff edge after the winter fuel payment was scrapped. Does my hon. Friend agree that the impact he mentioned is not confined to the NHS? Charities and councils are picking up the slack created by fuel poverty’s not being dealt with properly.”
“We all have those stories, and I am always heartbroken when they come in. One constituent told me: “I live alone on my pension and will either have to stay in bed all day or keep a coat on and hot water bottle it, if I can afford the electricity to keep boiling the kettle.” It is a very sad state of affairs, is it not?”
“Q13. The Swan Youth Project in Berkhamsted is an incredible drop-in centre that intervenes to bring hope and a better future to teenagers such as Lex and Megan, who have been facing anxiety, depression and long mental health waiting lists, as well as families coping with special educational needs and disability. Its representatives have already written to the Treasury saying that they are worried about getting the funds they need, as our communities face a tough winter and grants are depleting. Parul, the manager, also assures me that she makes a mean curry and would welcome the Prime Minister, so will he join me to discuss their concerns and ensure that the Swan Youth Project and similar organisations in the third sector get the support they need as they work tirelessly for our communities?”
“Many of my constituents, including members of our local Soroptomist International group, will be taking part in the United Nations’ 16 days of activism against gender-based violence, which includes digital violence. What steps are being taken in the prison system to rehabilitate individuals whose criminal behaviour was the result of being radicalised online, and will digital citizenship education play a part in their rehabilitation?”
“That includes our local businesses, our local government, our local farmers and, of course, at the heart of it, our health and social care deliverers.”
“Our local communities rely on our councils, which deliver social care and local services. They need the funds to deliver those services. Our local communities are also fed by our farms. Already working on tighter and tighter margins, they now face selling off land and breaking up their farmland. Jamie from Sandridgebury farm is already contemplating how he will have to break up his family farm and what that means for his two daughters, as well as for the food he grows for our communities. The Conservatives left our economy in a mess, but we have an opportunity to turn things around. I call for better support for all our healthcare providers, but also for our small and medium-sized enterprises. The Budget must support our communities.”
“Without an exemption from the tax rise, the vast majority of health and care providers that are private companies, including hospices and pharmacies, will not benefit, further threatening the integrity of the Government’s commitment to the NHS. It is more important than ever that we protect our beloved local businesses, which are the backbone of our local economy. They cover everything from hospitality to accounting, to local shops run by working people, such as Threads and Oui in Harpenden, Fancy That of Tring, Graze Life and the Oakman Group, which is very worried about the pre-profit money it will have to raise and what that means for the business. Along with fellow Liberal Democrats, I am therefore calling for better business support, including fairer reform of business rates.”
“After more than a decade of Conservative chaos, there is no doubt that the Government inherited a challenging task. We all recognise the enormous responsibility faced by the Chancellor this autumn. Her announcement of an increase in NHS investment is welcome, but my concern is that the Budget ignores the back door of the NHS. The crisis in our NHS cannot and will not be fixed until the Government fix social care too. My inbox, like those of many Members across the House, has been filled by GP practices concerned about the increase in employer’s national insurance contributions. With no shareholders and no ability to increase prices, some of my local GPs have said that they fear layoffs will be the only option.”
“Current access to funding has been vague, erratic and uncertain, especially since the rural community energy scheme ended, and I know many people have not bothered to apply for funding because they find it so difficult. We must unlock the potential of our community energy projects, and that is why I support amendment 5. There are many ownership models. The Liberal Democrats are calling for large energy suppliers, when they work with community energy projects, to work with them to sell the power they generate to local customers at a discounted rate and provide community benefits. Overall, we must ensure that these projects are financially viable and supported with technical, commercial and legal advice, and we must seize this opportunity to bring our communities with us.”
“Community energy projects face insurmountable costs when trying to sell the power they generate to local consumers. Grand Union Community Energy is nervous about taking on the delivery of projects, as there is uncertainty about how electricity prices may change in the future. Community energy needs stability too. As it stands, community energy schemes find it nigh impossible to sell their power directly to local consumers, which leaves pricing and some projects financially unviable without further support. Previously, feed-in tariffs helped to provide pricing stability, but when that scheme ended in 2019, many planned community projects were scrapped and the number of new projects slowed significantly.”
“In Berkhamsted, it has worked with Sunnyside Rural Trust to review the energy strategy of its Northchurch site. I have spoken to passionate members, such as Sarah, Paul and John, about why they are making it work and the difficulties they face. If we are to reach net zero, community energy is needed to fill a gap between individuals, businesses and councils. It was John who reminded me that if community energy is supported, there is a significant resource of people ready and waiting to put their voluntary efforts into getting schemes off the ground. By their very nature, they are embedded in their communities, and we must bring our communities with us if we are to make the change that is needed. However, our community energy projects need support.”
“I refer Members to my entry in the Register of Members’ Financial Interests. Energy is at the heart of our economy. It powers our homes, our schools, our workplaces and even our democracy. Most importantly, it is at the heart of our communities. This Bill must ensure that it brings those communities and community energy projects with it, which is why I am speaking wholeheartedly in support of amendment 5. Local to Harpenden and Berkhamsted is the Grand Union Community Energy benefit society, which runs several community energy fund schemes, including solar canopies, and is investigating heating from aquifers. As a not-for-profit, it aims to use its proceeds to help householders, especially the most vulnerable, to reduce their energy bills and energy use. It also supports other community organisations that do not have a regular income.”
“In one of my local authorities, St Albans, we are at crisis point, and often it is families with children who lose out. The average waiting time is 31 weeks, but the average time for families with children is 43 weeks, because of problems with supply and financial pressures. We are also in an area where the cost of housing, including private housing, is very high. Does the Minister agree that where housing costs are higher, the impact on local authorities is very difficult to deal with, as they often subsidise the higher costs of private rent to try to support those families on the waiting list? We have to take that into account.”
“People and businesses in my constituency, like many elsewhere, are plagued with patchy access. Andy from Wheathampstead has found that the only way he can move on to working from home and running a business is to have expensive satellite broadband. Will the Secretary of State commit to ensuring that every home and business has access to gigabit broadband in rural and remote communities, and will he also ensure that there are bespoke solutions so that no home or business is left out?”
“Recent censuses have shown that there are thousands of unpaid carers, or family carers, across the constituency—and as has been mentioned today, those are the ones who have realised they are indeed carers.”
“I congratulate the hon. Members for Clwyd North (Gill German) and for Weston-super-Mare (Dan Aldridge) on their maiden speeches. Earlier this year I spoke to a family member whose mother was suffering with severe depression. Her mental health had started to plummet once she became a carer for her husband. He had fallen and been rushed to hospital, but he could not leave without a full-time carer in place. The only option for the family was to have his wife give up work and be there when he came home. The toll of that care as she became older and had to give up her job grew heavier. I hear such heartbreaking stories of families caring for their loved ones again and again across Harpenden, Berkhamsted and Tring.”
“Friend the Member for Carshalton and Wallington (Bobby Dean) highlighted, to bring carers into the review. We must ensure that all carers, of all ages, are given the care that they need. We must support those who support our loved ones, and who are supporting our NHS and every one of us in ways that we may never know.”
“In the West Hertfordshire teaching hospitals NHS trust, in one month alone, we lost 843 bed days because of a backlog in social care. That has an impact on A&E waiting times, ambulance waiting times, waiting lists and, crucially, the people waiting in hospital and their families. People want to be back home. They do not want to be stuck in hospital because of a failing system, so taking care of care and our carers is not only the right thing to do, but it helps us all. I support the motion, which calls for overpayments to be written off, for the carer’s allowance earnings limit to be raised, and for the introduction of a taper to end the unfair cliff edge. I welcome the review, and call on the Government to support carers to juggle work and care, and as my hon.”
“Absolutely; it is a real travesty. It has come up again and again in the House that we are letting down the people who are caring for our communities and the families in them, or indeed our own families. Facing the cost and complication of getting the support they need is often left to the families and unpaid carers who lovingly pick up the pieces. On the hon. Lady’s point, our carers are the equivalent of a second NHS. Not only are they supporting their loved ones, but they are propping up our healthcare service. It is estimated they contribute a staggering £162 billion a year, compared with an estimated £164 billion in funding for the NHS. That is a shocking £445 million per day, in comparison with the previously mentioned £81.90 per week of carer’s allowance. I have mentioned this before in the House, but I will mention it again.”
“Local people in Harpenden and Berkhamsted are already blighted by noise from Luton airport, and are highly concerned about the proposed expansion to almost double passenger capacity. What assessment has the Minister made of the compatibility of the expansion with the views of the Government’s own advisers, the Climate Change Committee?”
“In Harpenden, commuters face the absurd reality that a single off-peak ticket can cost £18.40, but 11 minutes further on people can get an Oyster fare at Radlett for £5.90. Does my hon. Friend agree that this absurd and unfair pricing system needs to be reviewed?”
“I will be calling for a lot in holding water companies to account. Analysis completed by the Liberal Democrats found that almost 50,000 hours of sewage was discharged into chalk streams in 2023. That is more than double the previous year. The dire situation speaks to the 2022 report, which found that only 14% of England’s rivers had “good” ecological status. Compared with several other countries such as Austria, Greece and Malta, where 95% of bathing sites are classified as excellent, it is clear that we are letting down our rivers and streams. That must change. Despite the situation, the Conservatives stood by and let us down again and again, failing to regulate water companies properly.”
“Exactly. I call on the Minister to provide proper protection, regulation and enforcement. Although Ofwat has finally taken action, ordering water companies to return £158 million to customers via lower bills, that is just a drop in the ocean—or, should I say, a drop in the chalk stream. We must go further. I call on the Minister for a blue flag status to protect our precious waterways, such as chalk streams, to replace Ofwat with a stronger regulator—a clean water authority—and to enforce tougher restrictions on water companies. A blue flag status for rivers and lakes would enshrine their protection, and our precious chalk streams would be ripe contenders to get such a status. Indeed, given their rarity in this world, it is worrying to know that only a dozen have sites of special scientific interest status that currently protects them.”
“When it comes to water companies, we must hold them to account and reform the way in which they work. We must ask for meaningful targets and deadlines to be set for water companies to end sewage discharges, with local environmental experts on water company boards. Water companies should publish 25-year investment plans to encourage sound investment and promote the use of nature-based solutions.”
“Absolutely. As my hon. Friend says, chalk streams are extremely rare. There are almost 200 in the world—not many at all. As for regulating our water, Ofwat simply is not fit for purpose, and we ask the Minister to replace it with a new clean water authority that takes relevant powers from the Environment Agency. We ask her to strengthen the regulatory powers and resources and set legally binding targets to prevent sewage discharge in our highly sensitive nature sites. The clean water authority should have the power to revoke the licence of poorly performing water companies swiftly, fine top executives of water companies and initiate prosecution. It should increase water monitoring with new sewage inspectors, including unannounced inspections, with the aim of ending the self-monitoring of water companies.”
“Absolutely. We must also see a ban on bonuses for water company executives until sewage spills end and leaks are fixed. Ultimately, we need to transform water companies into public benefit companies. Our precious chalk streams are of rare, global ecological importance and the backdrop to our towns, villages and daily lives. We must protect them for our future generations and for today’s generation. We cannot squander the opportunity to protect them under our watch.”