Satvir Kaur
MP for Southampton Test · Labour · United Kingdom
“The hon. Lady is absolutely right that the situation is completely unacceptable. I offer my support to her and her constituents in any way that I can. When I met representatives from Capita last week, they said that they want to under-promise and over-deliver.”
“My hon. Friend is absolutely right that the situation is unacceptable. If she contacts me about her constituents’ cases, I will be more than happy to take them up. As I have said, Capita has a strict deadline at the end of June. The Government have been robust in holding it to account.”
“My hon. Friend is right to highlight that outsourcing by default does not work, and I agree with his assessment of Capita’s unacceptable failures. Our priority remains supporting those impacted and achieving full service recovery. As I mentioned, if Capita fails to deliver on that by the end of June, all options will be considered.”
“I thank my hon. Friend for his engagement on this issue, which we have spoken about several times; he is a powerful advocate for his constituents. He will understand that we are currently prioritising and focusing on immediate service recovery.”
“The hon. Gentleman is completely right: those who have given a lifetime of service expect and deserve better. The Cabinet Office has held Capita to account robustly, using all commercial levers. Capita has a strict end-of-June deadline. If it fails to meet that deadline, we will consider all options.”
“I met Capita’s senior leadership last Wednesday, and told them directly that their operational failures, missed targets and escalating backlog are completely unacceptable. The Cabinet Office continues to monitor performance daily to hold Capita to account robustly.”
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“I met Capita’s senior leadership last Wednesday, and told them directly that their operational failures, missed targets and escalating backlog are completely unacceptable. The Cabinet Office continues to monitor performance daily to hold Capita to account robustly. Capita has until the end of June to restore the service to contractual levels.”
“The hon. Gentleman is completely right: those who have given a lifetime of service expect and deserve better. The Cabinet Office has held Capita to account robustly, using all commercial levers. Capita has a strict end-of-June deadline. If it fails to meet that deadline, we will consider all options. With your agreement, Mr Speaker, the Paymaster General intends to make a statement to the House about this issue at the end of the month.”
“My hon. Friend is absolutely right that the situation is unacceptable. If she contacts me about her constituents’ cases, I will be more than happy to take them up. As I have said, Capita has a strict deadline at the end of June. The Government have been robust in holding it to account. We will use all our commercial levers, and all options will be considered. After June, and with Mr Speaker’s permission, my colleague the Paymaster General intends make a statement to the House. As with the Royal Mail contract, we will not hesitate to hold Capita to account and let it feel the consequences of its actions.”
“I thank my hon. Friend for his engagement on this issue, which we have spoken about several times; he is a powerful advocate for his constituents. He will understand that we are currently prioritising and focusing on immediate service recovery. If Capita fails to restore core pension functions to contractual levels by the end of June, we will consider all available options to rectify the situation. We are preparing and planning for all eventualities.”
“My hon. Friend is right to highlight that outsourcing by default does not work, and I agree with his assessment of Capita’s unacceptable failures. Our priority remains supporting those impacted and achieving full service recovery. As I mentioned, if Capita fails to deliver on that by the end of June, all options will be considered. Subject to your agreement, Mr Speaker, my right hon. Friend the Paymaster General intends to make a statement to the House on the Government’s next steps.”
“The hon. Lady is absolutely right that the situation is completely unacceptable. I offer my support to her and her constituents in any way that I can. When I met representatives from Capita last week, they said that they want to under-promise and over-deliver. Clearly Capita has failed badly at that, but it has until the end of June to ensure that its services are delivered at an acceptable level. If it fails at that, we will use all options available. We are holding it robustly to account. Capita initially promised that all death in service and ill health cases were resolved, but that is not the case, and I am happy to take up the cases the hon. Lady mentions.”
“of course I would be happy to meet my hon. Friend to discuss that matter. We will be launching the national school of government, which will ensure that we have a civil service fit for purpose, not only for the current challenges but for the challenges of the future.”
“The issues and delays that a number of civil servants and pension scheme members have encountered when accessing their pensions after a lifetime of service are completely unacceptable. Members of the House will have heard my right hon. Friend the Paymaster General’s statement to the House yesterday on the Government’s robust recovery plan to stabilise the service, while ensuring that support is in place for those impacted. We will continue to use every commercial lever possible to hold Capita to account so that public servants get the quality service they deserve as soon as possible.”
“I also wish my hon. Friend a happy Warwickshire day and a happy St George’s day. I thank her constituent Jillian for her public service of 34 years. I agree with my hon. Friend that the service that Jillian has experienced is completely unacceptable. My hon. Friend will know that we have taken a number of measures, including deploying a surge team to help stabilise the service, and we continue to hold Capita to account for poor service. I encourage her and other Members to direct affected constituents to the hardship loans we have made available to support those impacted. If she sends me the details of Jillian’s case, I will make sure to look out for them.”
“Departments are responsible for setting their own performance plans, subject to centrally set performance management frameworks. This Government are focused on a high-performing civil service, which is why we have recently announced changes to the senior civil service performance system that will see the performance of top civil servants linked to key performance indicators set by their Ministers, and underperformers held to tougher standards.”
“I think it is ironic that Opposition Members complain about civil servants but did nothing when they were in power. Instead, this Government are updating the performance management framework, incentivising those who deliver and tackling underperformance as soon as it arises. To do this, we are changing the rules to ensure a closer, more effective link between pay and performance, with larger awards for the highest performers, and strengthening the minimum standards so that those who fail to manage the performance of their teams are quickly identified.”
“The Government have taken robust action through our Public Sector Fraud Authority. There is a huge amount of work being done. In fact, last year we saved the public purse more than £7.5 billion. A lot has been done, but there is lots more to do, and I am happy to meet my hon. Friend to discuss that further.”
“We are united in our determination to tackle these abhorrent crimes in the UK. Everyone in this country deserves to feel safe and live their lives free from violence. My hon. Friend the Member for Birmingham Edgbaston will know that the UK Government Statistical Service is decentralised. How hate crimes are recorded is determined by the police, not the ONS. It is something I strongly encourage her to raise directly with the Home Office, as I know she already is.”
“Tick-box response options in the survey form simply cannot include all the ethnic groups, which is why the tick-box option should never be seen as a list of official or recognised ethnicities. As I have set out, decisions on tick boxes involve a number of factors, including user need for the data, data quality, public acceptability, clarity for respondents, and the impact on comparability of data over time. I hear what my hon. Friend said about the need and the possible gaps, which is why the ONS is analysing and considering this issue as part of its review. It will publish it findings in the autumn, which she, I and other Members keenly await—alongside many in the Jewish and Sikh communities, as she mentioned—and we will go from there. I thank my hon. Friend and other Members for raising the important issue of hate crime.”
“In fact, the Equality Act provides protection to everybody on the basis of their ethnicity, and of their religion or lack of religion. The Act protects all ethnicities, not some over others. However, protection under the Act does not legally mandate the inclusion of a tick-box option for data collection purposes. Indeed, there are many other ethnicities—hundreds, in fact—all of which are recognised by the Government, that also do not have a tick box, such as Kurdish, Persian and Hispanic/Latino. Because there are so many ethnic groups that do not have their own tick box, individuals are given the option to write their ethnicity. In the 2021 census, 287 different ethnicities were recorded and published.”
“Under the Equality Act, race is defined to include colour, nationality, and ethnic or national origins. That means that, under the Act, Sikhs and Jews are a racial group by reference to their ethnic origins. Both are also religious groups under the Act. Let me be clear: the Government, the ONS and the Government Statistical Service all recognise that, as my hon. Friend highlighted, Sikh identity and Jewish identity are ethnic as well as religious identities. It is important to clarify that the Act does not specify particular ethnicities as being protected. Apart from anything else, that would mean that we live in a country that has unprotected ethnic groups. I am sure my hon. Friend would join me in agreeing that that would be completely unacceptable.”
“I have spoken directly with the chair of the UK Statistics Authority and the permanent secretary of the ONS on the specific matter of Sikh and Jewish ethnicity tick boxes, and I have been assured that this will be considered as part of the review. I have further been assured—and I am confident of this—that at this stage the option to add tick boxes for Sikhs and Jews as ethnic groups is an open question and that the ONS will reach an impartial, evidence-based decision. My hon. Friend mentioned the ethnicity pay gap, which I am happy to take away. On the issue of legality, the Equality Act 2010 and the public sector equality duty are key components of the Government Statistical Service review, and the user need for data to support equality monitoring for protected characteristic features predominantly in the evaluation criteria.”
“Additionally, as part of the consultation process, the ONS engaged with key leaders in the Jewish and Sikh communities, the Board of Deputies of British Jews, the Health and Care Jewish Staff Network, the Institute for Jewish Policy Research, the Jewish Association for Mental Illness, the Sikh Federation UK and the Supreme Sikh Council UK. Now that the consultation has closed, the submissions are being analysed. Last week, the Government Statistical Service published the evaluation criteria for assessing the proposed new tick-box response options. The three headline criteria are the strength of user need, the lack of alternative sources, and acceptability, clarity and data quality. I hear my hon. Friend’s concerns about these being the same as before.”
“My hon. Friend and other Members can be reassured that, as part of the review, the ONS has committed to looking at adding more ethnicity tick boxes, including options for Sikhs and Jews. As my hon. Friend is aware, as part of the review the ONS held an open consultation between October 2025 and February 2026. The general public and all Government Departments, including the Government Statistical Service, were invited to respond to the consultation. The heads of profession for statistics in every Department were contacted on the day the consultation launched and again in January, a month before it closed. The ONS has committed to publishing all the submissions it received in April. I have personally asked the ONS to contact my hon. Friend directly when the information is available, as she has raised concerns about when that will happen.”
“The issues raised today regarding Sikh and Jewish data, and the impact of data gaps relating to those groups, could not be more relevant or timely. As we speak, these topics are under active consideration by the Government Statistical Service as part of its review of the harmonisation of ethnicity standards. That is a critical process. I know that my hon. Friend and I will follow its progress closely and look forward to reading its findings when they are published in the autumn. My hon. Friend the Member for Birmingham Edgbaston eloquently set out the impact of the current data gaps regarding Sikh and Jewish communities. As she mentioned, those became particularly apparent during covid and in administering other public services. That is at the heart of this debate, and the Government are committed to serving all our minority communities.”
“It is a pleasure to serve under your chairmanship, Mr Betts. I thank my hon. Friend the Member for Birmingham Edgbaston (Preet Kaur Gill) for tabling this important debate, and I thank other Members for joining us. Over many years my hon. Friend has championed the rights of Sikh and Jewish communities. Those communities contribute so much to British life, and both our families are great examples of that. The science of statistics helps us to understand the world and our place in it. As my hon. Friend the Member for Birmingham Edgbaston has made clear, that is particularly the case for minority groups, who so often feel unseen and unheard by their Government. We should always strive to identify data gaps that need addressing.”
“I am happy to take that away. I thank my hon. Friend for raising this important topic, and for her ongoing hard work advocating for the Sikh and Jewish communities. I am keen to emphasise that whether Sikh and Jewish ethnicity tick boxes should be introduced is an open question. I reassure my hon. Friend that a clear and credible procedure is in place to make an informed decision. The Government should not and will not pre-empt the ONS’s ongoing, independent and impartial piece of work. That means we all eagerly await the publication of the Government Statistical Service’s findings this autumn, at which point I anticipate that she and I will be in regular contact about the next steps, based on the ONS’s findings. Question put and agreed to.”
“The issues and delays facing a number of civil servants and pension scheme members in accessing their pensions after a lifetime of service is completely unacceptable. The Government are overseeing a robust recovery plan for the service and are ensuring that support is available to help those impacted. My right hon. Friend the Paymaster General has met the chief executive of Capita to set out what the Government expect, and we will do all we can to hold Capita to account to deliver the high standards that people deserve.”
“The priority right now is to ensure that the robust recovery plan is completed and that we get a normal service as quickly as possible. Of course, we will continue to update the House.”
“I am sorry to hear about the stress caused to Richard, Peter and Chris—that is completely unacceptable. There is a timetable in our recovery plan. I encourage my hon. Friend to write to me so that the team can look into that case.”
“Hardship loans are available, and a statutory complaints procedure is in place to determine whether compensation is appropriate. I urge hon. Members to direct their constituents towards it.”
“I understand my hon. Friend’s frustration. She will know that the contract was awarded under the previous Government in 2023. I reassure her that existing key performance indicators have been enhanced and strengthened to deliver tighter performance expectations, with higher penalties for severe failures. Those have already been applied to recent issues and delays in Capita’s administration of the civil service pension scheme.”
“As I have said, the contract was awarded under the previous Government. We have the right to hold Capita to account, which we are doing. I am sorry to hear of the difficulties and distress that the hon. Gentleman’s constituents are facing. I encourage him and all Members to contact me and my team about such matters so that we can look into and resolve them as quickly as possible.”
“This Government recognise the enormous value of our co-operative sector. That is why the Office for the Impact Economy is already working closely with other Departments, including the Department for Business and Trade and the Treasury, to grow the co-operative sector and maximise its social and economic impact, helping to deliver the promise of national renewal the country voted for at the last election. I personally look forward to working with my hon. Friend, in his role as chair of the social, co-operative, and community economy all-party parliamentary group, and with the wider sector to build on this.”
“This Government are committed to delivering pride in places where we live. High street rental auctions are a really effective new tool for local authorities to do that, by bringing vacant high street units back into use, while unlocking opportunities for community organisations to access tenancies at reduced rates. Early adopter councils are making great strides in implementing these new powers and sharing best practice. The Office for the Impact Economy and I are working closely with MHCLG and other Departments to maximise the impact of place-based social and economic delivery.”
“This Government are committed to preserving the civil service’s proud and long-standing committed to merit-based appointments, ensuring we have the skills and talent in place to deliver on our priorities. Those seeking to work in our civil service must abide by existing nationality rules, and each Department must ensure compliance with UK visa sponsorship rules, which are issued through the Home Office.”
“We want to champion world-class talent, and we want to have and retain the best talent. That is why we have announced the national school of government to ensure that we can do that. I politely remind the hon. Member that numbers actually increased after the points-based system was introduced. That is what made the biggest difference.”
“The Government are committed to delivering a strong, stable and growing economy for every region in our country. That includes bringing high-quality civil service roles to towns and cities across the country, which will not only bring over £880 million in local economic benefits but ensure that the civil service better reflects the communities we serve.”
“As a fellow Hampshire MP, I am pleased that my hon. Friend continues to champion our wonderful region’s cause. The Government are already working to improve living standards for individuals and families in his constituency and across the UK. The civil service plays a crucial role in ensuring that we continue to deliver on this issue. The national school of government will ensure that we nurture talent, give opportunities to more communities outside London, and have the people with the best skills to deliver on our priorities.”
“I pay tribute to my hon. Friend, and to the important work being done by the new Long Eaton Business Partnership. This is exactly the kind of project to which the Office for the Impact Economy adds value. I am very happy to meet him to discuss how that can be maximised in his constituency, to improve the neighbourhood for his constituents.”
“As it is World Environment Day, does the Leader of the House agree that while the UK has beautiful national parks, local parks and green spaces in urban cities such as Southampton are just as treasured and as valuable in bringing communities together and improving health and wellbeing, making such cities the great places that they are? Communities in my constituency enjoyed a week-long Urban Wild festival during the half-term holiday, as part of Southampton’s journey in becoming the UK’s first national park city outside London. Will she join me in congratulating Christelle Blunden in particular, but also the army of volunteers, friends of groups, charities and many more who champion our local nature every day and who are behind Southampton’s national park city campaign? Finally—”
“I thank the Minister for his response. In my constituency, Hope Street is doing incredible work to offer residential alternatives to custody for women. We know that this model reduces the number of women being sent to prison, preventing separation from their children, who are likely to be taken into care, which we all know has a hugely detrimental impact. Can the Minister share any plans to replicate and scale up the Hope Street model?”
“The Prime Minister has rightly made growth his key mission, but can he outline for my constituents in Southampton Test how our Employment Rights Bill will not only deliver improvements for them, but put more money in their pockets as part of our plan for change?”
“The last Government’s disastrous changes to permitted development rights saw over 100,000 office and retail units converted into unsafe and unsuitable homes. In Southampton, they have left people living with office wires still hanging from the ceiling. Some have no windows, and others’ homes are no bigger than a car parking space. I welcome the Government’s excellent progress on renters’ and leaseholders’ rights, but will my right hon. Friend go further and confirm when permitted development rights will be reviewed, tighter regulations imposed and, where necessary, unsafe conversions banned?”
“Local newspapers such as the Southern Daily Echo play a crucial role in informing and championing our local communities. They also play an important role in holding to account businesses, public bodies and, of course, politicians. In places such as Southampton, however, journalists are increasingly being subject to legal threats and intimidation, particularly through strategic lawsuits against public participation, which are often used by big business. Does the Leader of the House agree that a free press is a fundamental pillar of our democracy, and does she support my calls for more to be done to support our local media against intimidation and techniques such as SLAPPs?”
“You do incredible work, sometimes in the most challenging circumstances. You are already playing your part for our country, and you deserve to be able to call this place your home sooner. Although I understand the Government’s position, I hope more can be done to support my residents on whom this issue has an impact, and to support healthcare workers more widely.”
“Recruitment and retention is the biggest problem facing our local hospital and other health providers, and that means reform. The plan, rightly, to improve opportunities and access for home-grown talent through the Government’s new NHS workforce plan is welcome, but it would be a mistake to take for granted the huge contribution that overseas health workers make to our NHS right now and will make in future. We are losing health workers at an unprecedented rate, with those in the sector warning of a mass exodus that will cripple our NHS. We are failing to keep that talent, and we are losing out to other countries that make much more attractive offers. If we want to keep our NHS alive and ensure it can thrive once more, staff—whoever they are and wherever they are from—must be valued and supported. I am grateful to every NHS worker.”
“They are the ones in the most pressurised circumstances, playing their part to save thousands every single day, nursing our most vulnerable and caring for our loved ones when there is no one else to do it. Those who choose to come to us and keep our NHS—our most treasured asset—alive, and who give all they have to care for and help others in our local communities, should be valued. They should be able to put down roots and find a sense of belonging. At the very least, they should be able to call this great country, to which they give so much—including their taxes—their home. On a more practical level, we all know that our NHS is on its knees. I am proud of the clear, much-needed investment that this Labour Government have made in the NHS through the Budget, but more must be done.”
“Southampton has welcomed people from around the world for centuries. It has made us the great place we are—we are talented, skilled, resourceful, diverse and so much more. Healthcare workers play an invaluable role not only in ensuring that we get the care we need, but within our local communities, with many spending their spare time volunteering in our neighbourhoods. It is heartbreaking to see the statistic from the RCN that two thirds of overseas workers are considering leaving because they are struggling and cannot access support. Too many, especially those working at Southampton General Hospital, are sadly victims of hate crimes, too—something I have personally witnessed with horror.”
“It is a pleasure to serve under your chairmanship, Sir Edward. I thank my hon. Friend the Member for Folkestone and Hythe (Tony Vaughan) for securing this important debate, following a petition on this issue to which my constituents in Southampton Test contributed the most signatures. The fact that more than 500 signatures came from Southampton does not surprise me. We are home to the largest hospital in the region and have a number of care homes, pharmacies, and GP practices, which local individuals and families rely on every day and which would not exist were it not for the incredible hard work of healthcare workers from around the world who keep our NHS going. For me, supporting healthcare workers from overseas is not only the right thing to do, but the most practical way to ensure that we have an NHS that is fit for purpose once more.”
“Residents of Compass Point in my constituency are living in squalor. Water from the roof is being directed to the basement, causing regular flooding; loose pipework and wires are making the site unsafe; and raw sewage is seeping into the children’s play area. Does the Leader of the House agree that that is wholly unacceptable and that more needs to be done to hold to account freeholders such as BMR, their subcontractors, and lettings agents such as Leaders? Will she join me in requesting that they act swiftly and without delay to resolve the many, many issues that have been raised but not responded to?”
“Is the Leader of the House, like me, very concerned about the trend of bank closures on our local high streets, including in my constituency? Recently, residents and local businesses received the disappointing news that Lloyds bank is leaving Shirley High Street; I am campaigning to save the branch. Does the Leader of the House agree that face-to-face banking is a vital part of our thriving high streets? It is essential for those with specific disabilities, for those who are digitally excluded, and particularly for the elderly. Does she welcome the Government’s plans for banking hubs? Will she allow time to debate banking on our high streets?”
“Today, Labour is saying, “No more!” Homes are where we raise our families, put down roots and find a sense of belonging in our communities. That is possible only if we know we are in a safe, secure and affordable home. With this new Labour Government and the Bill, that will finally be possible for renters, who have waited too long already.”
“As a former leader of a council, I of course welcome greater enforcement powers for local authorities to ensure that rogue landlords are identified and that improvements can be made without delay. New measures will also save the public purse vital funds—from local councils, which currently spend millions desperately trying to house those made homeless through no-fault evictions, to the NHS, which increasingly helps patients with conditions linked to issues such as damp or mental ill health, as people of all ages struggle with the everyday anxiety of living in an unsafe, insecure home. In conclusion, for too long renters of all ages and backgrounds across Britain and particularly in Southampton have been at the mercy of rogue landlords.”
“They were failed by the previous Government, who clearly sided with vested interests, rather than keeping their promises. I am proud to be part of this new Labour Government, who will deliver for renters and who are finally consigning no-fault evictions to the dustbin of history, and, in doing so, improving the lives of thousands in Southampton and millions across our country. I welcome plans to stop needless rental bidding wars and to ensure an end to fixed-term tenancies; so many renters in my constituency find themselves trapped into paying rent for substandard properties. I welcome the extension of the decent homes standard to the private rented sector so that families in Southampton can live without being exposed to issues such as damp and mould, and can sleep at night without worrying about their and their children’s health.”