YouSaid · the spoken record

Bruce Daisley

lines on the record: 69
first: 2021-01-25
most recent: 2021-01-25
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“What you discover is that when you're electing to do it, it does seem to give you some degree of protection. So control is a really important part. The more control we feel over our lives. So why might you now be feeling burnt out? Because imagine if your company has you on 40 hours of Zoom calls a week or your inbox is always full or you've got a difficult person you have to deal with a client relationship who's phoning you all the time. You might be feeling the absence of control or your friend who's the freelancer might be feeling like I'm just I'm not in control of things. But there's a couple of other really important parts and they're about our identity and about our sense of community.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“There's a couple of things there. So, two things. So, like, this, I think, is all related to resilience. So there's two things there. The first thing is that the evidence we have is that when we feel an absence of control, we generally feel more burnt out. So let's think of examples. And the research on some of the best research on this is about nurses. So very timely for the moment we're in right now. When nurses choose to work extra hours, or you might have known friends when you were doing jobs before your career, where I used to work in fast food and some of those dudes used to work 14-hour shifts. And you're like, wow, where do they get the energy? But they were electing to do it. And the evidence we have is that when people choose to do those things, it often impacts. They feel like they've got control over it. So, you know, these guys who used to work with Burger King at me, with me, and they were doing 100 hour weeks. But because they were choosing to do it, because it was really important for them to afford a car, to do things,”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“People's behaviour. But normally, when it comes to us, we don't treat our brains like that, we don't treat it like something we need to protect our energy to protect. We tend to treat our energy as infinite. But that's why burnout comes.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“You can do more than that. But if you started treating it like that and said, maybe actually if I'm uneast, it's not a really high intensity productive hours, but maybe it's five or six really good hours. And then, you know, other stuff is dealing with email or dealing with phone calls. I suspect it would change the way you made decisions. And you see evidence of this. Barack Obama used to have someone who followed him round, who Barack Obama never chose his lunch in eight years because this person just made all his decisions for him. And you see Albert Einstein said something similar. Eidenstein used to wear that same outfit every day. And it was because he knew when he got to his lab, when he got to the place he was making decisions, he knew that if he went there and he hadn't cuttered his brain with all these little micro decisions, he just felt a bit more imaginative, inventive, creative. So we see evidence of it in other.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“And they say that burnout is all about when our energy feels spent, when we feel emotionally exhausted. They talk about this other thing called depersonalization, where when you're really burnt out, you don't necessarily construe other people as full and empathetic individuals, but sometimes you're a bit sort of dismissive of other people or you're a bit reductive of their motives or you start seeing people around you as an annoyance. So in the old days, if you ever found that the person you sat next to, they're chewing or they're tapping was driving you crazy, that can be a little bit of an example of depersonalization. It's a real phenomenon. I think to my mind, it makes you rethink the way you work. So if you knew, okay, the most I can do every day is eight productive hours of work. And you can, you know, there are evidence.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“That feeling where you read it. I just read that again. And they'll read it again. And what you discover, there's signs for this. It's called ego depletion. And the people who look into this say that our brains are sort of far more finite, far more limited than we might imagine. Our brains are far closer if you want a metaphor for it. Our brains are far closer to the batteries on our phone than the infinite broadband that we normally deal with. Your brain's sort of got a certain amount of charge in it. And when you use it. And so the way you'll witness this is maybe you walk into a situation and someone asks you a question at the end of a long day or whatever and you're like, hang on, can you just give me a minute? Just give me a minute. Someone asks you something really complicated just as you're about to go, okay, hang on. Can I just give you? And effectively, our brains are sort of far more finite. Why don't you recognize?”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Get myself a cup of tea, deal with all my domestic responsibilities, and I would sit there and work and do emails for about four hours and just try and catch up with what I was doing. And quite often I would check myself. And about nine o'clock, I'd be spending as much time changing the music as a world doing emails or one long email that's like a two-pager who sends these emails, these criminals sending long emails. But I'd find myself reading this.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“As infinite. That's when burnout comes. And we so often do. We treat the idea that we can work all the time. And the best examples I can give you are the ones where we actually check in on ourselves. So I used to find myself day job working at Twitter, worked at Twitter for eight years. I used to, when I was especially guilty of these, I used to have back-to-back meetings on Monday. What's the consequence of back-to-back meetings? Your inbox is exploding. It's absolutely overloaded. And so I used to get home on a Monday night.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“You remember that one in there was all these match, bands hack matches. And what she said is she said she'd encountered it as a journalist. She's thinking, oh, I'm feeling something. I wonder if I could capture it. And she was thinking, is there such thing as errand paralysis? So what she means by that is that she was getting to the end of like these productive working days and then she would get back to her flat and she would open a bill or she had something she needed to do. And she just didn't have the energy, this high performing, really successful person, didn't have the energy to get those things done. And so she was thinking in her head, is this some sort of weird sort of duality that you can be really accomplished at one set of things, but you can't at others. She started looking into it and she realized it's not that you're avoiding one thing. You just exhausted. And her lesson was that anytime we teach, we treat our energy.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Versus the companies that were like an Yeah, there was really interesting book that just came out last year, and it was based on a success article that had sort of blown up on BuzzFeed by a woman called Anne Helen Peterson. And she talked about the premise of her article, really good article worth searching for, is that the millennials of the burnout generation.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Situation we're all going through right now is not positive affect, it's a negative affect. Loads of people are feeling burnt out. Average person during lockdown has been working about an extra 45 minutes a day. That's on the back of the average working day has gone up by two hours in the last 10 years. People are finding themselves in this lonely, unaffiliated, disconnected sense of exhausted burnout. So it's no wonder people are quitting their jobs because they just don't feel like the good version of them that they used to feel like.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Talk about all the time is this notion of affect. It's a fancy way of saying mood. It's a psychologist's way of saying mood. And what you discover about affect is that the mood we're in is really influential on a lot of the things on our experience of life, on the creativity, on our sense of collaboration. So scientists talk about positive affect and negative affect. And positive affect, best way I can sort of frame positive affect, it suggests that the mood we're in transforms some of the decisions we make. And the best way I can frame that is that when you're a kid growing up, whether your main carer is a grandparent or a parent or a guardian, but you knew from the age of four or five, you knew that it was a good time to ask for something and a bad time to ask for something. You knew based on the mood that your carer was in that there was a good time to ask for something and a bad time. Affect. The mood we're in affects decisions.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“So I've been sort of writing something about resilience at the moment, a book about resilience. And what you discover is that actually what you hear about resilience is that people tell you all these myths about resilience, that it's this individual strength or it's this trait that we can develop. And what you discover about resilience is it's normally a collective thing. It's because you feel part of a resilient community. You feel like you've got the strength of others to draw upon. You feel like you can tap into something. One person in some of the research I was reading said, you can't be resilient on your own. And there's so much truth in that. Now, what does that mean for the way we're working right now? Well, if you've got someone in a bedseat or a studio flat or a flat chair and they're sitting on their own all day and they feel lonely, it's almost certain that those reserves of resilience are being tapped. And, you know, there's one thing that psychologists...”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“And it's fascinating. So let's look into that because you're exactly spot on. These are the big themes that are emerging now. Firstly, how can you make people feel like the part of something when the old way they felt part of something was the energy they had when they're around people, right? There is some buzz and it's not an exaggeration. I've chatted to some of the world's leading experts and they say good workplaces do have a buzz to them. They have almost like this tangible energy. And I think that's one of the challenges we've got now. If you've got a situation where people on video calls back to back and, you know, it might be not with the big boss, it might be with clients they're dealing with, or it might be with customers they've got to keep happy. But if they're on back-to-back meetings with those people, then they can just feel, well, look, that's going to be exactly the same wherever I go. We're not going to have the same energy. And there's far more evidence that when people feel part of something bigger than themselves, it's transformation.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Of it has been at least unbalanced positive. Then you look at the other side, and I guess it's firms. And it's really growing evidence that firms are recognizing that something is fundamentally changed. Bloomberg did something interesting. The business people, they did an analysis of all the earnings calls. So all these transcripts of like big bosses reporting to shareholders what they think is going to happen. And Bloomberg say that already about one in eight firms are talking about making their offices smaller. The FT did something where they said about half of British firms are already talking about their offices being smaller. So whether it's that demand side or whether it's that supply side, almost certainly we're going into something that's going to look and feel a bit different to what we were used to before.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Workers want to work more than that. So there's going to be some degree of balance, and we're going to achieve an equilibrium. So that's the demand side of it. And in fact, when you look at all age groups, young or old, there is a slight difference. So younger workers have said that they're happy at home, but it's close to how happy they were in the office. And we can partly understand that. A lot of young workers don't have home offices. They don't have nice desks. They're sitting on their bed or they're sitting on the table that sits at the end of their bed. So they're working in slightly different scenarios. But even they report they're more productive and happier than they were in a big open plan office. So that's the first thing. Older workers are significantly happier. If you've got a bit of space, it seems to correlate with you feeling really happy. So broadly, all of the evidence suggests actually the experience.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“Get if you're around people that you trust. Soldiers talk about this, or firefighters talk about this. You can find humor in. And I used to love that. And so the idea of shifting to a world where somehow we're plugging into the matrix and we were losing that camaraderie, that kinship that we get from being around other people. I wasn't necessarily the biggest advocate of it. I think what's clear though is that we've fundamentally moved into a different world and some of those preconceptions that we might have had might have been partly ill-judged. So sort of working through those things. The number one thing we know, 91% of people say they want to continue working in some capacity. When you look at the numbers of that, people say, broadly say they want to work at home three or four days a week. So some firms saying we're going to let people work one day a week or two days a week at home people.”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“So I think at the outset, I shared some of your reservations. Brennie Brown talks about this thing which is collective effervescence. And it's a good way. She's coined a term for something you see quite a lot in social science, that even the introverts amongst us actually quite like being around people in some scenarios. And we get far more of our energy from the tribe we're in and the people we're surrounded with than would probably admit. And so when it first happened, look, the defining thing about work for me is laughing every day. If I laugh every day and in the organizations I've been in, they've been at times incredibly stressful. We've had, you know, at times when I was at Twitter, there was just for good reason. There was like big headlines demanding stressful scenarios. But either sort of the dark humor that you find in those moments or the moments of levity that you can just”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT
“A 70 year long study out of Yale University looking at what the secret of longevity and happiness is. And the secret of longevity and happiness is...”
2021-01-25 · The Diary of a CEO · The Secret To Loving Your Work with Bruce Daisley · IDENTIFIED FROM THE TRANSCRIPT