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Cal Turner Jr.

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82
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2018-06-07
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2018-06-07
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  1. Well, the personal problems usually result in something going wrong. But you can solve the personal problem better if you all concentrate on the problem, not the person.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  2. Several people were involved, so let's not look for one person to blame. Let's build a company of problem solvers where people establish relationships to help each other, and my dad would say, and I could see from the expression on his face that I had not yet made a complete sale.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  3. When I was a teenager, my mother would often say to me, son, for a good boy you get into a lot of trouble. My mother taught me to separate the person from the problem and And people can come together to solve the problem better. So when I got into business with my dad and something would go wrong, He was of the old school and he'd say who did that? And I say, I'm not going to tell you, Daddy. He said, do you know who did it? Yes, sir. Tell me, no, I'm not, Daddy. I threw my mother at my father. I said, now, Daddy, we're not going to say who did it when something goes wrong. We're going to say what happened and who needs help to fix it. Because anytime something goes wrong, Daddy, there is never any one person. Sure.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  4. The happy ending is that Steve Turner blossomed. In his independence of the family retail business, and he proved who he was and what he could do and I am so proud of him, and Wouldn't have happened if that really tough decision hadn't been made. But I'm convinced because the decision was based on scripture it was made well.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  5. He said, now, Cal Jr., this is my family business too. If you do this, you're going to deny me my birthright. But brother, you'll have to step up to the plate and fire me and live with that the rest of your life. And I said, I do. Some people use that to get married. I used it to get divorced from my brother in the business.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  6. Of course it caused a rift. Of course it did. It was painful. It was hard on everybody. But my brother actually helped me to do it.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  7. He did not because he read some scripture that said, I am the vine and my father's divine dresser that is dead, he cuts away that which is fruitful, he prunes, so it'll bear more fruit, and I thought Thank you, Lord, one brother has to be cut away, and this brother has to be pruned and be more fruitful.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  8. Well, it took our family between six and eight months to process it because our whole family processed that decision. Sure. And they were all hoping Cal Jr. would get over this.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  9. The God I worship knows what I'm thinking even before I think it. And if I'm angry, how dare Cal Turner Jr. speak in sweet holy language in his prayer when God already knows what I'm thinking So I have to have the integrity even with God, especially with God.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  10. Oh yes. And in the book, I describe that as life's toughest decision. And it was for me, the decision. Fire my brother It was hard, and I was aggravated at God. For my being in that decision making dilemma. And my prayer became very irreverent because I told God exactly what I thought about him or her as I was having to go through that.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  11. Our company had overexpanded. And we were actually in trouble as a company. And this. Large public company had the problem that the CEO and the COO didn't agree on change that needed to be undertaken fast

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  12. Yes. And I realized that problems solving genius exists where the problem does. Those are the people who can help you figure out answers that you need in a retail company.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  13. The people side of the business. I was fascinated with our customers when I had clerked in our store. I had discovered that hardworking farmers were We're smart as they could be. They had to survive, and I was convinced that my dad was right in saying we have the smartest customers of all because they're struggling and they have to be smart. And so my idea was that we could recruit great associates or employees from that customer base and they could help us to build a company that would really succeed because we'd build with associates who understood the customer and help us to understand the customer.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  14. My dad was absolutely wonderful. He was an only child who seemed to be adopting more brothers and sisters all of his life. And he had in mind from the very start that I would be the one to run the company after him. I didn't have that in mind.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  15. Absolute start No, you lease an existing bill. Gotcha. Pay them a dollar a square foot You'll take any building they've got You'll unload fixtures and merchandise on Monday and Tuesday and start putting it all out on Wednesday and Thursday and have it opened Friday morning when they're Thank you. And of course, my stores looked as if I had opened them in only four days. Nob

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  16. That's about how long it took him to open the And that's how long he gave me to open a new store when I first came with the company four days.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  17. It hadn't turned to profit, and this new store had the yellow and black sign that said dollar general stores, the town's most unusual store.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  18. Absolutely. And that was a brilliant merchandising strategy. Start with the customer in mind. And work with your vendors to create a value the customer needs. Let them be your partner. My dad believed that vendors were great partners. And that was an opportunity for development of the company, the partnerships that you could form with vendors even.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  19. In Kentucky, $1 Now, yeah, they were pink, but yes, the farmers would buy them at $1. Somebody visited Springfield, Kentucky and said, It's amazing. This whole town seems to have a pink hue about it

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  20. Yeah, he said, Well, I'll tell you what we're going to do. We're going to take a store where we have failed operating a junior department store. Springfield, Kentucky. We're going to open a dollar general store. And if that store succeeds where we previously failed, that's a pretty good test. And so we opened in Springfield, Kentucky. He got his friend in Nashville, Tennessee, who was stuck on pink corduroy. Cut that corridor oil up into men's pants

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  21. Cal Sr. was a country boy. Who observed what the city boys did in retailing. And he noticed the Louisville and Nashville, Tennessee department stores, would run big full color ads once a month dollar days sales. Everything priced on the even dollar, and he knew those city boys were making money with those sales or they wouldn't spend that much money on the ad. So he got his group together and said, I have the idea for a new concept, a new kind of store. Can be a dollar store, and the slogan can be every day is dollar day. And we can make retailing simple. We can make value pop for the customer because we'll sell everything for a dollar. You do know that $1 is the best price point God ever made, and that will be what we'll build our store around. What do you think? And they were unanimous. Callie won't work. Everybody.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  22. He was, and I would be sweeping one aisle in the warehouse and And he would convene his associates in the next aisle I had just swept, and he would say have you ever seen a floor swept as well as this one? And Cal Jr. was in the next aisle just sweeping away and grinning from ear to ear.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  23. Give him all the credit. I got the affirmation of the real Cal Turner. I was junior. But he was the real Cal Turner, and he would say things about me like, well, Cal Jr. is smarter than I am. And that would prove who's really smart. It's the father who says that about his son knowing he'll work the Bejebras out of himself.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  24. Well, that's a bit of a long story. The first book I was involved with, the publisher asked the senior pastor of our church and me to write a book on followership From the perspective of the preacher, that was his, and the practitioner. That was my part. Book. And in doing that book, I met the ghost writer, Rob Simbeck. Who became fascinated with parts of my story that couldn't go in that book and he'd say we'll put those aside for your book? Well, it took him two years to convince me to a book, and then it took both of us six years to write it. But that's the result of it is my father's business

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  25. It had one employee. That was my father. And my dad would take samples of the merchandise as a wholesaler to all the retailers in these little bitty towns in Kentucky and Tennessee, and after the Second World War he found that they were not interested in buying more of the ladies' panties that he had. The prices had dropped after the war, and he wanted to sell them some more, and they said, no, Cal, we're not going to buy any more until we sell what we've already bought from you. He said, but the market's going down. You need to lower your cost and buy some of my panties. Nope, they wouldn't do it. So he came home and he said to my grandfather, Daddy, we have to go into retailing. We've got to be directly in touch with the customer. And I think that's a good principle. Of retailing, stay directly in touch with the customer.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  26. Well, the building was in Scottsville, Kentucky. It's a third of the way north of Nashville, Tennessee on the way to Louisville. And he thought that would be a great place for a wholesale business. Actually, it was a terrible place, but it's where he found a building for half price, and that was it. J. L. Turner and son, wholesale dry goods.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  27. If Luther Turner hadn't done that, he wouldn't have been the financial backing my father needed when both of them started the company. They started the company because they found a big brick building at half price. A turner will buy anything at half price. Yeah.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  28. I don't know if he ever thought I could do this. He was the hardest working man I ever knew. He tried to learn from everybody and he tried to learn from life because he was so limited in his education. And he saved something out of every check. Good advice.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  29. At age eleven with only a third grade education, and what Luther had going for him is that he assumed, since he only had a third grade education, that everybody he met was smarter and he should learn something from everybody he met.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  30. Happen with that? Well, Luther Turner, my papa, was wonderful. He only had a third grade education, Barry, and he had three younger siblings. And his father was tragically killed, and Luther was eleven. Now he was the head of the family. The farm was heavily mortgaged, and he had to make it all work out for everybody.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  31. No, I resisted it. I saw how hard my father worked. I knew that he was sweating. He'd wake up in the middle of the night in cold sweat, afraid he couldn't pay off the banks. He was overexpanding. The timing happened to be right because it was right after the Second World War. Sure.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source

  32. Think a lot of people are so let's I swept floors long before 1965. Oh, really? It was in the early 50s. I was born in 1940. The company was born in January. The company was born three months earlier. So the company and I are about to say that.

    2018-06-07 · Masters in Business · Cal Turner Jr. on the Promise of Family Business · IDENTIFIED FROM THE TRANSCRIPT · source