YouSaid · the spoken record

Dan Schulman

lines on the record: 30
first: 2020-07-11
most recent: 2020-07-11
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“Come together around really important issues or it can drive people apart. At least my perspective is we ought to take advantage of this crisis that we're facing right now and do all we can to come together and move forward and hopefully address some of these deep, seated and long ignored issues.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Quite a number of things over the course of the last five plus years that I've been here and 20 years that PayPal has been an e-commerce leader. But this is a time that is unlike maybe any other time. There's pressure on it, but there is a ton of excitement about the role we can play in the emerging economic recovery. I think every company is wrestling with all the issues that you talked about all of us as citizens of our country are wrestling with very deep reflections that probably we're thinking about more than ever before. I think in a moment of crisis, one of two things can happen. It can be an opportunity for us to”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I don't think anybody would deny that it's a stressful time. We just had a board meeting. I told my board that I don't think I've ever been as focused and engaged. And as enthusiastic about the impact that PayPal can make, which by the way is saying something because I'm typically pretty focused and engaged as any of my team will tell you”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“To invest, but there's a lot of pressure on us to make sure that we deliver during this time because I think this is a once-in-a-decade chance for PayPal to redefine itself and transform itself into really an everyday essential item for both merchants and consumers around the world.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I've seen studies where we've accelerated seven years from where we thought we would be, and that's where we are today. It puts a lot of pressure on me and puts a lot of pressure on the people of PayPal because we need to put out a number of incremental services. We need to be at point of sale. We need to help people manage and move their money. We need to help them to connect to the charities they support to their houses of worship to their schools. There are so many demands for our services right now that we need to really focus, double down, and really invest in the products and services that we put and spend a lot of money to go and do that. Or in the fortunate position, as you mentioned, where there's a lot of demand for our services, so we have the capacity.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I think it's an incredibly dynamic environment. We're living through a crisis at a scale and a time to impact that none of us ever thought about before. This is fully global. I think that there's no straight line to recover it. I've heard many different story on when that vaccine becomes widely available. I'm no expert on that. I do know we need to plan four ups and downs. I do know that the demand for digital payments, both in the online and physical world, has accelerated at least three to five years. That's not hyperbole. That's actually math when you look at the trend lines. In some cases,”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Have the most talented people that you can possibly recruit and keep and keep inspired than you can never aspire to move from being a good company to a great company. I think that is foundational.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I think business leaders and companies do have a moral obligation to step up and address the issues of our day. We have an obligation to be corporate citizens to think about these issues and act on these issues. I don't think we can abdicate that responsibility to our government. I think our government is reasonably paralyzed and quite divided. I think we need to step up and be about more than just making money. We need to be about having a purpose. We need to be about making an impact. And by the way, just to be clear, I think that's what the most talented and passionate employees also expect and want. That's where they want to work. I think the most important constituent that a CEO has is their employees. It all starts there. If you don't”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Hate versus free speech. And nobody teaches you that in school. The only thing that all of us have heard is you can't yell fire in a crowded theater. But besides that, this comes down to assessments. And we have a relatively large team across our brand reputation, legal compliance, marketing, the business, various business owners. And we look at every single website that uses us. We don't just look at what they say. We look at what they link to. We look at the embedded videos within that to make a determination whether or not we think that that violates our acceptable use policy. It's not a perfect dividing line. Obviously, people can debate these. We debate them internally, but we try to be very consistent and we try to keep hatred off of our platform as best we can. And I feel like that is our responsibility to go and do that.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Can't really comment on other platforms, but I feel strongly and I felt strongly that PayPal needed to have a set of consistent criteria led by our values in terms of our acceptable use policy. And our acceptable use policy bans anybody from using PayPal or Venmo to raise money for violence. We do not allow anyone who advocates for any kind of racial intolerance or what we define as hatred. We ban obviously the KKK Nazi-oriented sites Gab, as you mentioned. And we look very, very carefully across a number of different criteria and try to, on a very consistent basis, think about what constitutes”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I feel like the more diverse we can be, the better off our board will be and the better off our company will be. And when I first started Almost six years ago now, PayPal's board was ten percent diverse. We had one woman on it, the rest white males. And so we made the decision that the board needed to be the ultimate representation of what the company aspired to. And so we made good progress on that. We'll continue to make more.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Advantage in the marketplace. And so the more diverse we become as a company, the more we embrace inclusion, the stronger we will be. And I think my favorite quote around diversity comes from Justin Trudeau's dad, where he said that diversity is a fact, but inclusion is a choice. And to me, that is really what it's all about. It is about continuing to invest, making people feel when they come into the company that there are support systems that they have opportunities, that they're part of a family that's focused on a mission that matters and that their voices and their perspectives are not just heard but acted upon.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Well, we did $5 million into our D&I communities across our company. Just as I started to think about how do we create better programming for our D&I communities, how do we increase membership? I felt like this is a good time. And our recruiting is never, ever going to be done. We've made substantial strides in our diversity. Our board is also 50% diverse. We improved our diversity by 15% from 2018 to 2019. But this is a never-ending process. And I believe very strongly that a diverse workforce, and there's one study after another that proves this, leads to companies having a competitive.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Well, there's no perfect way to bounce that you make your best estimates as to where you can make the most difference. We've done over $15 billion of working capital loans since we went into that business. These are huge numbers, but this was really how do we demonstrate a long-term commitment to this because so many of the black leaders across the country think that this can be a tipping point and that looking at things not just the here and now, but over the next couple of years is especially important as there are a lot of people, as you mentioned, making donations at this moment. But this is really going to be a multi-year, multi-decade fight towards racial equality.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“So, the amount of working capital is disproportionately askewed towards minority-owned businesses, to women-owned businesses. That same proportion happened with our PPP loans as well. And so we've been able to make a difference still so much to do, but we've been able to make a difference not just with this $530 million commitment, but with the products and services that we put out into the market day in and day out as well.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Exactly right, and in fact, on average, the grants we gave out were $8,000. People could ask for up to $10,000. We asked people to only ask for what they needed so we could spread that as much as we possibly could. But the need is extremely large. We also participate in the paycheck protection program. And we've now helped 70,000 small businesses around the country. in our working capital program, most people don't know we're one of the top five providers of working capital, small businesses in the United States. of our working capital goes to the 10% of counties where 10 or more banks have closed branches and banks predominantly closed branches in neighborhoods where the medium income is below the national average.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Our diversity and inclusion efforts inside of PayPal, increasing our recruiting at high school and historically black colleges and universities, then we established a five hundred million dollar fund to invest in black and minority entrepreneurs, black and minority owned businesses, black and minority owned investment funds, as well as putting money into community banks of that support communities that are predominantly black or minority.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“That's correct. We took our $530 million, $30 million we put immediately to work, black-owned businesses during COVID-19 have had to close down two times more than white-owned businesses. And typically black-owned businesses have a much more difficult time getting financing than white-owned businesses. And at this time, it's practically impossible for them to get loans. So we just decided we were going to give $10 million of grants to black-owned businesses. And in two days, we got $55,000 applications. That's how acute the need is. We gave $5 million right away to nonprofits that were focused on helping Black and minority-owned businesses on the ground. And then we put $15 million into.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Just about giving a million dollars to nonprofits who fight the good fight every single day, but it had to be more than that. So we thought about different tranches of money that we could give, and we wanted there to be some money that we could give right now because black owned businesses are suffering at this moment through COVID-19, but also that we had a substantial amount of money that we could deploy over the medium and long term to really address this racial wealth gap.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“All the right language I didn't understand the depth of some of the despair and emotion. I then felt like I needed to talk to a number of different black leaders across the country just to hear what they had to say as well. We've always advocated, then we've taken action, but I felt like this was a time and a moment in our country where the fight for social justice for civil rights was acute. I really felt like this wasn't just a moment, but it was a movement and that it was important. In fact, crucial that companies stand up and make a significant declaration that this was not”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, there was a ton of pressure to react immediately from within our employee base. And I tried to make sure that we're thoughtful about our reactions. And I felt like listening a lot over the first week or so, of course condemning the systemic racism that has existed in our country for centuries, but then really thinking about and listening, like what more can we do? And I spoke to our Amplify group, that's our D&I community that supports black employees. I spoke to them about a thousand people on a video call. I learned a ton from that call. I didn't have...”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Ways of helping black and minority owned businesses and entrepreneurs. Our company is all about driving financial health. And so we felt that it wasn't just about donating money, but it was really about a multi-year effort that would be impactful over time.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“A lot. I felt like we couldn't just be in a place where we were going to condemn racism, but that we would become a company that would be anti-racist and the way we defined that was that we would lean into this in a way that we would do the work and join the fight over the medium to long term. When the protests dissipate or disappear, there's still work to be done and that we wanted to be sure that we addressed a part of the issue, which is this racial wealth gap that really hasn't closed since the last civil rights movement back in the 1960s. And PayPal is uniquely positioned to be able to think about”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“I think like everybody across the country there was a ton of emotion and some despair and a lot of determination across all of PayPal's employees most acutely felt by our black colleagues. And as we thought about how do we respond to this We've been advocates for inclusion. It's probably our number one value as a company. And we spent a lot of time both listening to black leaders across the country, listening to black employees, across PayPal, to think about what we could do. And basically, as I learned a lot and listened,”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Inspiring things that I've seen on the platform are amount of giving is at all time records. And last year, Bob, there was over $10 billion of giving to nonprofits from PayPal consumers over our platform. So when I talk about all-time records, you're talking significant volumes of people helping each other.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Seeing a ton of different demographics come onto the platform. We did have a lot of older segments of the market. We call it Silvertech Kaman because like everybody else they had to. They were sheltering in place. The only way to get groceries and to shop and to get goods and services was to do that online through e-commerce. We put up these educational vignettes and videos on our website that are very simple and easy to look at to understand how to use PayPal. We also put into place a number of new capabilities because what we really saw was an explosion of giving on the platform, people giving to service providers. People giving to local businesses, local businesses, asking for donations and really having to connect merchants and consumers, consumers to consumers in new”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“About a host of different things. And so those have all been challenges for us as we've faced a torrent of demand at the same time. We've had all-time records in terms of transaction volume on our network and new customers signing up. And that's put a degree of stress. That's probably a high class problem to have, but nevertheless, we had to think about how we get ready to address all of the demands that customers have on our platform right now.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“Well, I think for everybody, the pandemic spanned at least three issues that we're all facing. There's the health crisis, where all social distancing. We're all working from home, which has been a challenge. And I would never, ever have imagined 25,000 employees going from being in an office to working from home in two weeks' time. But that's what happened. Obviously, the economic crisis came out of the health crisis. We spent a lot of time thinking about the financial health of our employees. We made a commitment not to lay off anybody as a direct result of COVID-19. And then finally, I think all of those things have cascaded. And there's a lot of psychological stress on people working from home, managing kids.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“You need to be about having a purpose. You need to be about making an impact. That's what the most talented and passionate employees also expect and want. That's where they want to work. It all starts there. If you don't have the most talented people that you can possibly recruit and keep and keep inspired, then you can never aspire to move from being a good company to a great company. I think that is foundational.”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT
“There was a ton of emotion, a lot of determination across PayPal's employees, most acutely felt by our black colleagues. How do we respond to this? We established a $500 million fund to invest in black and minority entrepreneurs, black and minority-owned businesses, black and minority-owned investment funds, as well as putting money into community banks of that support communities that are predominantly black or minority. It's a multifaceted, multi-pronged investment that we hope over time will make a difference”
2020-07-11 · Masters of Scale · Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman · IDENTIFIED FROM THE TRANSCRIPT