YouSaid · the spoken record

Frances Frei

lines on the record: 142
first: 2017-07-26
most recent: 2017-07-26
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“Empirically, it resonates to me that empirically that would be true, that when situations are really hard, maybe we disproportionately ask women to lead. I would like us to ask women to lead all the time. I'm super fine with asking women to lead when things are disproportionately hard, because I know many, many, many great women leaders. So we're getting a women president next election. Yeah, you got that. Well, we're getting a woman mayor, I heard. That is true. There's a lot of women coming in now at Uber. It's fascinating. Right here, right here. Woman mayor, I heard. Yeah, but I'm not going to be the redeeming comedy.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I love your podcast and I didn't know what to expect but I love you and you're very funny. I'm very pleased to meet you. So yesterday I learned a new term which is glass cliff and I don't know if you know or not but the definition that I got is women are more likely than men to be put in a leadership role during times of crisis and downturn when the chances of failure is highest. I don't think you put in this situation because you guys have crisis, but I don't think it's a very big crisis minor. But what do you think about this issue? Because what I see, it is true. It's happened. It feels like women are vulnerable and they put in the situation.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, it's a great question. I don't think of legacy. Listen, we each get one chance on this planet. Every single day I want to be worthy of going home to the most awesome woman on the planet. I want to be worthy every day of doing things that only I can do. And then that's worth it. I don't have a great answer. I'm not worried about, I've never given my legacy a moment's thought. I never will. Why don't you just speak up two seconds? You have two seconds to get the last fantastic question. Don't no pressure.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“You can So, you have taken on a very challenging task and you are dealing with something as abstract as culture and you have made a lot of personal sacrifices. So what would your legacy be if you ever live uber and go back to Harvard? What do you want to be remembered for?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“She's from Cambridge. I'll be completely honest. I give people a lot of credit for the slope of improvement. So I really do. So Uber meets my bar today because of its slope of improvement. Not mine. But I'd say a year if they're not in a year, I'm going to... Oh gosh, if we're not in a year, I agree with you. Yeah. But we're going to, but yeah. If they drag the CEO out search and they don't get someone who is a real CEO, yeah, I think there's all kinds of indications. But understand that the CEO is one member of an already awesome team. Yes, but it indicates. It's an indicator. It's a leading indicator, as I'd like to say, that they get a serious CEO who's going to run things kind of thing. And bring in great people. Absolutely. Last question right here. Sorry. Maybe I'll start very quickly.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“You did because I want us to be much better tomorrow than we are today, and then I want us to be much better the next day. And then when is it going to pass your threshold? Notice I'm not asking you to lower your threshold. Yeah, you have a bar and we have to meet it. And I welcome that. If you're asking me, when do I think we're going to meet your bar, you feel like... Okay, okay. For saying you like something, you felt very aggressive, just like feedback there. I heard like, but I didn't feel like.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“So after Susan Fowler's blog post, I deleted Uber, my account like many people, and I'm very hopeful by the vision you're painting of every Uber employee being proud to wear a t-shirt, every city welcoming you, every employee, you know, Uber driver wanting to be here. I will reinstall my Uber account when that happens. What's your time frame?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, but I think, I mean, I think your question is a very good one. I'm going to tell you, I'm going to use my entire body and soul to do the right thing. I am.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Oh golly, no, because I mean if I were worried about my own personal friend. I mean I got here and the guy who said you want me to touch up your makeup I was like that would imply I had some to begin with and then I also said could you cut my hair and he did so like no I'm not worried about my personal”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, so I welcome it because I like to be accountable. It's a very good question. And I think that developing trust is the first thing that happens on the redemption part. But I will go back to, look, reasonable people can disagree. Maybe behaviors are so bad you should turn everything off. I don't think so. I will never be the one who thinks that.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“And how accountability happens and trust is rebuilt. Because I could take two approaches to this whole conversation, either Hobbesian or Positive. The negative side by the women, people of color, LGBTQIA, people who have been abused roundly, not just at Uber, are thinking, okay, redemption sounds a lot like those who are still standing get away with it or get to sweep it under. That's a negative take. The positive take is you believe in leadership, you're creating systems with the head of HR to move forward in a positive environment. Your own trustworthiness and accountability is at stake in this. It's an incredibly high profile situation. So, how does this work?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“What I referenced earlier, I do think that in each of us we have a superpower that can be used for good and if not harnessed correctly can be the thing that's not. So I think fighting against the bad regulation is a good thing and then how do you make sure you're not then the culprit going forward and I think you do it by not doing it alone, not doing it in the dark, having journalists sort of look on it. But I will say that implicit in what you said when you said I use Uber and I use Lyft, I like in my soul I love competition because it makes us all better. And so I love and honor our competitors. I want our competitors to do a good job so that we have to do an even better job because you know who wins everyone when that happens.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I just want to thank you guys so much for being here. We're just thrilled to have you here. And as someone who spent their whole career focused on meritocracy and equal rights and creating the right kind of environment for everybody to do their best. I'm interested in kind of the game changer business model of Uber, which started, and I think it was written in a Harvard business review article around challenging the legal regulations. And it started by Lyft and then I think Travis actually tried to do the right thing and then found that he was out competed, at least according to this article. So I'm curious, what's the takeaway? Like, you've got a company that has challenged”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Fascinating. Whenever I see a homogenous picture, I think that we have been artificially holding back certain groups, and I'm going to go and anthropologically work tirelessly to create the conditions for everyone to thrive. I mean, I will say the weird thing about Silicon Valley, it's the first place I've ever been where meritocracy has a bad name. I know how to create a diverse and inclusive environment. It's honestly through a meritocracy, but somehow it's become a weird word in Silicon Valley that I don't totally understand. And I'm not sure I even want to. I just want to reclaim it, but do it the right way.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Literally three men, there were three men named Peter and one named Dick. And I was like, you have three men named Peter and I named Dick and ten white men. And he was like, that's really funny. And I was like, no, it's not funny, but it is funny. That's a funny joke. But it was really interesting that the word standards is only applied when it comes to making we want to lower our standards. That's a real, to me, that's like a real...”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“What's fascinating about it, like the only time I ever get questions of we have standards, Kara, is when it's around women and people of color. That's, oh, Kara, we have standards. I'm like, well, what about the 10 other fucking idiots on your board that are all white men? Like, I think they're all stupid. Maybe that one's not. It's really fascinating. But the only time standards is mentioned is literally around, but we have standards. I was like, no, you don't. Twitter was the one I attacked a lot. Remember they had 10 white men, no insult to white men. I own two of them up there. But they had 10 white men on the board, and I was arguing with Dick Costa. It was a very funny guy. I was like, you can't mathematically have that have happened. How did that occur? It didn't just know what just happened. I'm like, no, it didn't just happen. It was like the most ridiculous argument with someone. And what was fascinating, I always tell this joke, but...”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, so I love the question. And I would say that in Silicon Valley, people are, companies are comforted by the low standard deviation of, so Uber has this percentage and so does Google and so does Facebook. So the lowest standard deviation is somehow comforting. And what you're saying is the means have to be higher. The reason that I would agree with you is because I have never seen a world that was a true meritocracy that wasn't more demographically diverse. And I think reasonable people can disagree about this. It's not that I want demographically diverse. It's that I want there to be a meritocracy and it will be demographically diverse. So I think that it's Uber and every other company has to find out what are we doing to hold back awesome women. And let's address that Absolutely.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“But they are. They do when you actually start to count the lines. She said, listen, I like a princess. My daughter likes a princess. But can the friggin princesses have a job? Can they have like, you know what I mean? Like, it was just that kind of thing. And so it's an interesting, there's a bigger societal problem around that, that once you start to notice it, you're like, oh, wait a minute. Yes, she can. Okay. All right, I'll tell her. First, this woman here, right here”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“And I usually give people the benefit of the death. We need to have a separate talk. But it's a really interesting, you should look at that data. Gina Davis and stuff because she's the actress from Thelman Louise. She's actually now dedicating herself to doing this. And one of the things I remember Cheryl Sandberg saying to me, she's on the board of Disney. And she always has to speak up, like even though she shouldn't be necessarily the only one to speak up. But I remember her telling a story where she was in a Disney board meeting, and this is what led to Brave and some other things frozen, I guess. Although in frozen men do most of the talking in that movie.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“There's also a larger societal issue, too, right? I mean, one of the things that I don't know if you've looked at work by Gina Davis, you know about that, around movies and talking, one of the things that's really fascinating is the level of men talking versus women talking, and then most of the women who talk Are stupid, or they don't have jobs. That's another thing. A lot of the women characters, even in cartoons, they don't have jobs. It's really interesting when you start. It really is. You start to get your mind blown when you actually see the data. Or else, you know, even like...”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“So, I mean, girls who code is probably going to do more to women leaders than Harvard Business School will, right? Because we get to select on the dependent variable, to your point. And we do have to go and create the conditions for people to want to thrive in these environments. I think that coding is like, I think tech, I think women and minorities are going to make it there and that it's going to be, then we're going to go look at STEM and then we're going to go look at the next things because everyone is coding now in, I mean, my six-year-old is talking to me about coding. Like it's insane. And once we get in early, I think it's going to create the conditions there. But the equivalent of girls who code in doing it, I think that when academic institutions are solving the problem, it's too late. Like we have to go, you gotta go younger.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“So, one of the things that I've noticed is there's this relationship with industry recruiters in the universities where they go to the schools and they say, we want to do more for diversity, particularly women in tech. But the problem is already in the schools. I mean, in my program, it's like 10% women, 90% men. And then they kick the ball down to high schools and lower. I mean, what ultimately can universities be doing to train tech workers who ultimately go into management about how to handle these problems better?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I consider myself a coach. I think coaching is really good. We need good coaches, and my worry is that we don't have the wisdom to know the difference. So when you ask someone for advice, you want them. So as long as we have good coaches, I love it. I love it. I love it.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“It's a really good question. So it's going to be that I'm an academic, but I think that a lot of really thoughtful people have written the best they can on how to do this. And I would read their books so there's everything from the founder's dilemma to the first 180 days. I don't find that many of these challenges are new. We just have to be in an absorptive place. I think there is magnificent things that are written. If you're looking for one on leadership, there's a wonderful HBR article called Stopped Holding Yourself Back. I'm a co-author. But I think there are, so when you find one you like, go to the few degrees of connection through it. Academics are trying to influence people in their absence. I would really take them up on. It with what they've written.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Unbreakable as I am. I'm helping you. I'm helping you in your organization right here. But you know what I mean? I totally do. If the business didn't get hurt, that's all that mattered. And I was like, you're still awful. You're still awful.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Constituencies So, in that creating a better environment around it. It's interesting because some people are like, well, someone at the company was like, well, it's not that hurt. You know what I mean? The business is not gotten that hurt by all this negativity. I think it has. There's been a brand hit that's been...”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah. Well, the t-shirt moment is going to be a really good one for me when there's 15,000 people wearing the Uber t-shirt. So I think when drivers love driving for us because they love driving for us, not because they have to drive for us. When riders love using us for the service, but they also feel proud to do it. When employees are thriving and they feel proud, when our shareholders are proud and delighted to be a part of it, when cities are really earnestly wanting us to come in and partner. So I think we have probably eight different stakeholders. Yeah, eight constituencies. I think it's measuring all eight and in a pull, not a push way when all eight of those constituencies are super excited about us. I am very, very sure that the business will and the financials will have taken care of themselves.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I think reasonable people can disagree about this. I do. I think that it's a very legitimate point of view to have that your behavior was so egregious you should go away and let someone else come in and do it. I happen to be on the redemption side. I don't think that the lasting message is look what you can get away from. I think that if Uber shows that it's successful, it gives license for every single organization and every individual on the planet to say, we too can fix the environment we're in. But I think reasonable people can disagree about it.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“About is let's say that you guys do turn on a company and that the culture does change. Isn't the message that goes to everyone else is that hack, you can be this bad if you reach level X and as long as you show nutrition and find the right people, it will be fine. Like this behavior is okay as long as it gets to a point X. And after that point, as long as you show the right contrition, you'll do okay. Of these cultures because Uber succeeded for a lot of the same reasons that you're talking about, but the culture blom act is in ones. And that's why I agree with Mrs. Fisher's point about contrition and cost is important, and it might not happen if people just go, if the next entrepreneur comes down and just goes, I can go.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“And who think like us, and it's super comforting. And we should realize that if we have diversity, we will have greater excellence than we ever could have imagined.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Go ahead. Okay, all right. So I think Lone Ranger is one mistake. Another mistake is that they, because we're good at one thing, we think we're going to then be good at something else. And we should actually take a lot of humility doing two things is much harder than doing one thing. I think we have to have the humility there. And then the third one, Anne, you got a third one for me? No. Okay.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Leaders try to be great at everything as opposed to having a team, so trying to go it alone as opposed to having a team. My listing the three, or are you”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Through not only asking the first question, but asking the follow-up question and the follow-up question and the follow-up question.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“It's a lot of people like if we just did those two things, it's not about you serving me, it's about me creating a condition for you to thrive and for me to be replaceable as soon as possible, which means I have confidence that there's another place for me in this organization or another one. I think that's the second one. And then the third one is to do it in a way where people feel your high standards and feel your deep devotion.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“So, leadership is about making others better as a result of your presence. One, two, and having it last into your absence. Our job is to replace ourselves as quickly as possible. And I think that's an enormous part.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Okay, so one, understand that leadership is about making others better as a result of your presence. And I think that's super important too.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“And I can too. I mean, it's one of my problems with zero tolerance, right? Because zero tolerance could just have us all walking around on eggshells, which would not be good, which is why I want to make things discussable. And I want to create the conditions for, I mean, as a human species, we're mortal. We will make mistakes. We will improve. But let's talk about the mistakes. Let's all learn from it. So if I make a mistake, everyone else doesn't have to repeat it.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Which one in that this is like, it's looking for witches that aren't there, essentially, and which is a bad thing to me is the actual hunt for witches was against women who spoke out and were confident and independent and they got a hung for it. So men using witch hunt always drives me crazy. It's like, it actually was an anti-human thing. So how do you then, but how do you get to people where you can do this and not feel like everybody's... I'm giving them a little due. Like, okay, I can see how it could get out of control”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“All of us should keep it to ourselves. Which was fascinating. The last part, which was really interesting to me, was witch hunt. Like, let's not, recently, because of all the... I don't even know what that means.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I want you to use words for 90% of what you think, and the other 10%, yeah, all of us should keep it to ourselves. Which was fascinating.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I had words. And fuck was among an asshole. That was one. The other was we can't say what we think. I was like, yeah, you can't. You shouldn't say what you think. Like certain things. And then that you.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“I allowed to do this on camera. And see, I shouldn't have done that. That was like creating a bad environment. That's my reaction.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Right. One of the things that striving me crazy, though, recently is I've gotten so many things I've gotten for VCs. Which I can't believe they say this to me. They're like, you know, now we really can't hire women because this happens. I was like, am I allowed to do this?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“There's been ways. That's when you have deep devotion and low standards. It's not worse than high standards, no devotion, but it's really bad.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“In a work environment. But who knew that let's go out for a drink would lead is three steps away to creating the conditions for someone else to have bad behavior?”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, and then if I don't have someone tell me, then I do something else and something else and something else. So I think we all need to know how we're contributing in micro ways to a climate that's making this permissive. So I might say let's go out for a drink. Well, you know what? I probably shouldn't say that.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Oh, no, I know. So, I think we have no release valve, so we have to make the environment where there's a release valve so that everyone, if it happens, that people have someone to talk about and someone to talk about they can do something about it. I also think that all of us need help with reflectors so that we're aware of what our behavior. I think we're hitting things with our tail all the time. What does that mean? I'm sorry. I didn't understand that. So when I called someone, sir, the other day, I did not mean to silence anyone else, but I did.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“All the men don't hear them, or many of the men don't hear them, and there's a miscommunication, and this is women at the top, like literally when we covered the Ellen Howe trial, we got so much communication from top top women. I was shocked.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“Right. So what are the tools? Before we get to questions from the audience, what are the four or five tools for doing that? Because I think that's really, that is what has struck me the most, is that everyone has a story.”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT
“And indeed, they probably have participated in it and have no idea. So they've probably hit things with their tail without knowing it”
2017-07-26 · Decoder with Nilay Patel · Recode Decode: Frances Frei, SVP of leadership and strategy, Uber · IDENTIFIED FROM THE TRANSCRIPT