YouSaid · the spoken record

Frank Blake

lines on the record: 114
first: 2018-03-15
most recent: 2018-03-15
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“Well, that's not going to begin to improve on that. That is brilliant and it is so true. It's so true. If you take time to recognize and appreciate other people, it bounces back. It gives back. Very cool.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I know it takes effort. So When we started, it was my first comment to Brad Shaw, the guy who does it with me, was that if eight people listen to this, I'll be thrilled because I just want to take someone who's done amazing things and talk about them and just have them have a notion that someone's going to spend ours or short 25 minutes, 25 minutes talking about the great thing they do. And then Brad did such a good job of it that now we're saying, okay, we want people to listen to it. But it goes back to the concept of celebrating. Whatever it is you want, celebrate. And highlight it and tell stories about it. And we connect from hearing these stories. And sometimes you go, wow, this person's just so much better person than I'm ever going to be that forget it. That's how the ballpark. But it's still inspirational. And then some of them you go, oh yeah, okay.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“A run every year through the tower in commemoration of that. But just people are, so I'd start with the start and the first ones, but I love them all. As I say, it's like choosing among kids.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I would start at the start. So Team Rubicon, we did an early one on Team Rubicon, which is the group of Iraqi and Afghan war veterans who come back and people are probably familiar with them. They use their military training to go if there's a flood. They go and address the flood. And amazing, it's an amazing group. Early on, I mean, they're all, I love, you know, it's like kids. What are your favorite kids? So that's the first one. But every single one of them. And then I think the second one we did was... About tunnels to tower, you know, the story of the guy who was the fireman on his day off and the Twin Towers are hit and he's driving in to help his fire, his colleagues. And the tunnel is backed up. And so he puts all his gear and runs through the tunnel to the towers and unfortunately died and then there's now a”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“That it would be the only blessings you own are the ones you share. That's the most fun thing about this crazy good turns thing is seeing the people who live that every day, who are seeing things. Seeing plights, people in need that others, I mean, there's a great one. I could go on and on about this, but there's a great story on who knew that there were homeless people living in tunnels under Las Vegas. And then here's a guy who recognizes this and goes and takes care of the homeless people in Tunnels in Las Vegas. And you go, wow, that's amazing. Got more of that, please. So,”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Truman would be interesting, and Eisenhower would be interesting. I think both of those characters, you know, for the decisions they faced, and obviously Eisenhower, I think we, so he was the president that I grew up with. so much deeper than any picture that we have of him. That would be interesting.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Boy, there are so many, right? You could list more than one. You could have a lot of fascinating people. I'd actually, Truman is of...”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I like American history. I'm not that familiar with, you know, I haven't spent enough time to know the history of other countries, but I think our history is unbelievably complex and fascinating. I've been going through the Oxford history of the United States sort of book by book. They get maybe more deeply in than I might want to, but it's fascinating. It's great.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“History just because history is about people History, we learn so much from history. I'd love teaching history. I wasn't a great history student, but after, you know, when you think about what books are fun to read, it's great to read history books.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Shoes because if you're not in one, you're going to be in the other. And I was like, that's great advice. That is phenomenal advice.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Yeah. To me, finding all for the last however many years, I don't have the patience. To actually get go through the right sizing. And so I never wear the right size shoes. And it's just been an enormous frustration. And I finally found a pair of shoes I really liked.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So if I can bump it up above $200, it's shoes. So recognize that I spent years walking concrete floors. And, you know, as I was saying on my back thing, shoes are just hugely important. So I got a shoe that I actually really like.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I start reading his blog and he talks about and he had something that said here are the 15 best books I read in 2017 I go done I'm gonna read the 15 and that was one of the books he had Some others, and I'm going through them. I'm going to go through all 15.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So on that one, and I can't remember how what the path was that got me, this guy who writes a blog, Austin Cleon, and his Austin Cleon.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“It's a collectic deck. Yeah, I mean, it just bounces around with different observations, some of which you go, God, that's brilliant. And some of them, yeah.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Great question. And if I were a deeper reader, I'd probably be able to tell you the theme and I'm probably doing her book Massive Injustice by not knowing what the theme is. To me, it was sort of a random...”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So the book that I just finished recently, it's not a full-fledged book, so it's real short, 300 arguments by Sarah Monguso. And it's kind of a neat book because her objective is, I'm going to reduce this book to the 300 things that you'd underline if I wrote a real book. And so it's got a lot of little, I mean, you can read it in less than an hour, but it's got a really... It's kind of like montane.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I give it first because So, the cultural amnesia is the subtext of what he's talking about, but he also just is such a great observer of different writers, and it makes you want to read all of the source material that he's writing about. So if you like reading books, and I like reading books, it's one of those books that first, as I say, you go, this may be the smartest human being who's ever put pen to paper and is just brilliantly smart. And secondly, that's an interesting way to look at history and how history has impacted things. But it's more just, do you love books and do you love these authors?”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Infected all of the sort of liberal arts world and the unwillingness to actually face into the fact that there was more collaboration than people wanted to admit. And so oftentimes the people that were truly heroic are actually heavily criticized because the people who were less than heroic Couldn't stand the comparisons. And you go through all of these different literary figures and you go, whoa, didn't know that backstory. That's pretty interesting.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So the book I tend to gift people has nothing to do with business. It's a book by a writer called Clive James, and it's called Cultural Amnesia. And first off, he writes, he is so learned that you just want to read what he has to say. And I assume he's not making this up, but he says, well, you know, I wanted to read Proust, but I didn't know French, so I started with LaRuse and start learning French. And you go, okay, anybody who can do that, I'm interested in what he has to say. But the book is interesting because it talks about, to me, it's interesting because it talks about how World War II and the guilt around World War II, particularly in Europe.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I don't believe that there's any one particular, you know, I, as a business person, I love Jim Collins' great. But you can also look at that and go, oh, this is fascinating because the companies that originally good to grade are now not so great, which not even existing. So you have to be willing to understand that there are lots of different stories. And then you find your own within that. So I give your book because I think it's very cool. It's much more, people have to have more respect for differences in different ways of approaching problems.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So we talked about one of them built from scratch, I think, is just a great book. And any entrepreneur should read it. Saying this not because I'm on this podcast, but because I started listening to your podcast and I think your books are phenomenal. And I think What's great about them is that you make an effort to kind of pull out from people here's what I think is kind of a core part of what makes whatever it is I do successful And as a reader or as a listener I can kind of choose I can say yeah okay that makes sense or no boy that person's just way way doing something different And I don't believe”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Particularly people who are starting things. For whatever reason in dealing with their own anxiety, find it helpful to talk to somebody else. Like they're making progress on whatever direction they're going. And I think one of the great things that's true now that wasn't true when I was Growing up is that people are actually really willing to take some risks and do things and start their own businesses and start their own charities and step out. And that's phenomenal. And helping that is great.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“It's learning, and I can tell there are some things I do where I think I'm being helpful, where people go, God, that's fascinating, but keep your help to yourself. And other things I do where I think I'm a little more successful on.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, exactly. So how are you working on that? Yeah. And I don't, and I'm way short, right? Way, way, way, way short. But I know if you kind of work right to left and you go, what do I want people to say? I'd love them to say that at whenever So there are small things in terms of Just giving, I mean, money giving money is one way to do it. Trying to be helpful when you do it so that it's not just writing a check and it actually takes a lot of thought. I've learned this, I get to hang around a fair amount with Ken and with Bernie. And Bernie now, what he does is his foundation. That's what Ken does, how you think about doing that and how you actually think about being helpful to people as you're generous with your own resources.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Generosity. So putting that piece together with Welch's final advice and how do you learn to do that? And it doesn't, it's not something that comes naturally to me. I'm not the kind of person who you see the beggar on the street and I reach in my pocket and give a buck. I'm much more the kind of person who's going, oh, that's not really going to help him for the following reasons. But that's my, so that's what I'm working on. I'm trying to figure out how to be more genuinely helpful and generous.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Well, it's sort of choppy and it's not continuous enough and it struck me recently. So in November I got to spend a day, this is an interesting story in itself, I got to spend a day traveling around with Ken Langone, who Ken is one of the co-founders of Home Depot. He was my lead director at the start of Home Depot. He's just one of life's phenomenal people. And I realized at the end of it that really what I want to learn is I want to figure out how to be authentically generous. And whatever it is I'm doing, I mean, some people pay me for help, some people don't pay me for help. People who pay me for help are probably frustrated by it. But it's...”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Exactly. He was head of our corporate communications and did just a phenomenal job. And so we have great fun working on this podcast. And then when I started retirement, I had this elegant theory, or I thought it was elegant, I said I'm going to spend a third of my time on business stuff, a third of my time on personal stuff, and then a third of my time giving back And that actually turns out to be sort of a useless way to think about it. What was?”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So, this crazy good turns podcast have a lot of fun with, I don't do most of the work on that, the co-founder with me, Bradshaw, does the real work. And we work together at Home Depot, and it goes to the message and the story. And what Brad did at Home Depot was a lot of that storytelling of how you get these messages that are portable that people understand.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Gets into his truck and drives on. And you go, I go, if that's not the best story ever of people doing something for someone else and then, I mean, just so that's my favorite story.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Down the cushion, she lights them, she's wearing cotton pajamas, and she Goes up like a match. She's entirely on fire raced to the hospital, third degree burns covering most of her body, and again this is now sixty five sixty seven years ago. Massive blood transfusions required skin grafts. They put out an all-point bulletin on a need for blood. A truck driver driving through the town hears this, stops, donates blood, and donates skin. And apparently a skin graft is like one of the most painful operations ever.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So, one of the fun things in doing post Home Depot is a podcast listening to yours and go, gosh, these podcasts are fascinating. So we do something called Crazy Good Turns that talks about people who do crazy good things for others. And there are great, I love it for lots of different reasons, but here's the story. We've been doing it for three years and there's one human story. All of the stories are wonderful, but there's one in particular that I particularly love. There's a woman, she happens to live in Atlanta. She's now around 70 years old. When she was three years old and she describes very poor circumstances, and her mom leaves her in the apartment and goes across the street to get groceries, she's in the apartment with her sister. She's playing on the sofa. She finds some matches.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Think about stories. I think the way to start. I mean, listening to your podcast, listening to how you tease out things from people, in the end, you remember stories. And so if you said, this is where I'm trying to go and this is the story around it, you can get pretty simple portable messages. Slogans don't do it, it's much, much better if you can say, here's the story. Here's what it looks like because people respond to the story.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Is there anything you would add on top of that? I think it's. Listening and how important listening, communicating, and getting your whatever it is you want as simply stated as possible. So this is the other part of the legal side is, and I can't remember who said it, but there is what you always want to get to is simplicity that's on the other side of complexity. That's the goal for whatever it is you're working on. And when you get there, you know you've got it and you know you really understand it and whenever you find yourself just bound up in complexity you just know you haven't worked it hard enough.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Deadline or something else, he would ask someone in Bangalore to worry about it for him. Just to know that someone was worrying about it. I love that. That's terrific. Outsource the warrior. Yes.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“And I think, and that is my view of careers, careers exist People progress in their lives through solving bigger and bigger problems. So you go here, here's a problem. Here's what I see. Here's a development.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So, if you ask the people who work for me at Home Depot, and they sometimes joke about this, that I just would do anxiety transfer. I just go, okay Hey, here's my observation this isn't going well. You got it. You got it. You go. And I'm excited.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“And do something with it. Yeah. And any examples. Well, so there are different parts of Warring. And just as you said, Tim, there are lots of different ways of worrying on a personal level. I always found I just take the worry to okay, here are a series of things that can go wrong. Every single thing goes wrong. And I mean, you can ask my kids, I joke, I always figured I'd end up driving a taxi or an Uber now. Just follow it all through and you're driving a taxi. You know, that's not the end of the world. And just deal with it that way. The more constructive worrying is when you actually try to break it down and say, okay, what am I worried about? And typically the answer to that is take the worry from the generic and move it to some level of ground engagement. Go check it out. Go check it out. Go figure out what's actually happening. Odds are you'll be less worried and even if you're not less worried, odds are you'll actually have an answer to how to deal with your worry.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“It was one we were doing 200 stores a year at the time. This was my job. This was a number. I was just getting a number out to check my box. And this is my son's damn store. That's heartbreaking. And my Commentary to myself was Personalize this. Make this personal, feel it's personal. Your some may not be doing every job, but pretend that there's somebody There are people at the end of these decisions and focus on that and don't check a number box. As I say, not a happy mistake, failure, but clearly a failure and one hopefully I'll learn from.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Profoundly heroic. So that was the dinner. Then in the morning I say, great, Frank. I drive out and see your store. In brand new store, so it was a store I was responsible for, brand new store. And great, here's the address. And so I'm driving out to the store. I drive down and I don't see it. I kind of go three miles up, don't see it, three miles back, don't see it. Do it again. Do it again. Finally, I see it, and the store is hidden by this massive berm along the roadway. And there's this tiny little sign saying Home Depot. And then the store itself, if you know the construction of the store, the store has beams where they shouldn't be. I mean, it was just, and I go, this was my job.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So it's an embarrassing failure, but I'll give a failure that was a great wake-up for me. So before I became CEO, one of the things I did for Home Depot is I did our real estate. And as I mentioned, my son worked at the company, still works at the company, but at the time, had just come back from Iraq and was starting working in a store and depot and was given, I think, a temporary store assistance manager or a store manager. I can't remember exactly which out in Colorado Springs. So I fly out there to see him and he's there with four or five of his colleagues who'd also just returned from Iraq, and they're telling his stories. And I thought I worried about it as a parent, but at the end of it, I was just kind of overwhelmed by, wow, I didn't worry nearly enough. And these people are just”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Exactly, and know that in the end the value gained from that is modest in terms of the value potentially lost by not being straightforward with your customers. And frankly, our lawyer was 110% behind that too.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“There wasn't a lot of discussion about weighing other alternative approaches. I was very fortunate because my board was entirely supportive of how we handled it.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“I do. We set out here are three principles. The only thing that matters is how we communicate to the customers. The second thing is I would tell people, just recognize the second principle is recognize no one is going to say massive data breach at Home Depot. Everybody did things right. So understand we screwed up. Don't worry about that. Worry about fixing it. And I was really pleased and I give a lot of credit to our CIO at the time, Matt Carey. I was really pleased that the experts who kind of came in and cleaned up the situation said that they saw less finger pointing CYA activity with Home Depot than anybody else. So it was, hey, let's just move forward and get this thing fixed. We got through it. It wasn't, I mean,”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Liable, and here's what we're doing for you. And then we just decided we were going to be completely transparent. So every time we knew something, we said something, it was really painful because the nature of these things is that you don't really know what's going on. It unfolds over time. And so we'd have one release after another. It felt like we were constantly in the barrel. But I think people appreciated that we were being transparent and focused on taking care of our customer and we didn't really see any significant decline.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Another way to look at it is, well, I mean, really there wasn't, I mean, you had to. I mean, that wasn't not a serious choice and understand, and this is where it actually helped being a lawyer, and understand that the help that the lawyers are going to give you is not help. Because the lawyers are going to say things like, well, don't admit that you did anything wrong, because then you're going to be subject to litigation and all the rest. And you've got to understand that actually all that matters is taking care of your customers. So I actually gave the pen. I said, nothing is going to be written about what we do here from our legal team. Love our legal team. We have great lawyers, but it's all going to be written by our person in charge of communications. And all we're going to talk about is as a customer, you're not”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So, Home Depot, we had a data breach in September of 2014 in the sort of ironic commentary in August. We had actually spent half a day going through with our board why we thought we were in pretty good shape and weren't going to have a data breach, but obviously we did. We had a couple of So once we knew we went out and made a public announcement right away and my principles were and I don't I've I think there was a very nice article written on, hey, you've accepted accountability for this.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“The associates get an extra bonus. All of those things to say, look, I can't expect an associate to care about paying attention to the customer if the company isn't caring about the associate. We did lots of other programs and then a lot on the recognition and reward side to reinforce the culture of the company. But you do actually have to focus on how you pay people too. I mean, you know, there's only so much you can do. Without addressing, you've got to be creating opportunities for wealth generation for your team. And that's what's got to be, as I said, that's what's got to be exciting to you and what's got to be driving.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“So it goes through. I mean, it starts with And again, this is another Berniism, but you need to take care of your associates. And so even when things were really tough and the housing downturn, we were giving our hourly associates pay raises and bonuses when we weren't in the store support center. We pay our assistant store managers get stock grants, which I don't think any other retailer anywhere near the Home Depot size. And now those stock grants, those are worth a lot of money. So getting them bought into an understanding that the success of the company is their success as well. Also on pay, we have a very, we instituted a very strong success sharing program. So if your store does well.”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT
“Have a prominent job because you go out and talk to analysts and all the rest of it. But the only significant jobs are the jobs of the people who are helping customers. And so everything you do, and again, it goes back to the inverted pyramid, everything you do is in support of your frontline associates and your customers. And that's how you have to think about the orientation of your business. Bernie also the quote-unquote headquarters in Home Depot is not called the headquarters. It's called the Store Support Center. That's not that unusual in retail, but it's a real, the idea is you're there to support the store. That's what you're there to do”
2018-03-15 · The Tim Ferriss Show · #303: How to Do Crazy Good Turns -- Frank Blake · IDENTIFIED FROM THE TRANSCRIPT