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Glenn Fogel

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106
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2024-08-05
most recent
2024-08-05
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1
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podcast

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  1. “And it can be confusing, especially depending on where you live. If you live in the US, you may know, I hope you know booking.com, but you may know better kayak or you may know Open Table or you may know Priceline. And if you're in Asia, you may know Agoda. And if you're in Europe, you definitely know booking.com. So a number of different brands, a lot of people are surprised by how big booking.com is versus the other brands. So booking.com is probably about 90% approximately rounding off of the total amount of profits come out of booking.com and people are surprised say wait a minute you mean open table price line kayak altogether and then the other ones are about 10 and say yeah but it is a very big company so even companies like priceline kayak on table are very big companies too it's just booking.com is much bigger”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT

  2. “In the future, in part because the AI won't care if you're really mad at it. You'll see what I mean. Like I said, this episode is pure Dakota bait from start to finish. We probably could have gone twice as long. Okay, booking holding CEO Glenn Fobo. Here we go. Fogel, you're the CEO and president of Booking Holdings. Welcome to Decoder.”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT

  3. “Outlier, you'll hear him say that even the biggest travel chains in the world, your Marriott's and your Hyatt's, benefit from online travel managers like booking because the world is so big and complicated. From where he sits, these hotels don't necessarily want to operate customer service in 100 languages or take dozens of different payment methods. And that's the service booking it's offering. Glenn was also surprisingly open with me about regulation. Booking.com is based in Amsterdam and Europe's big new tech law, the Digital Markets Act, classifies it as a gatekeeper, just like Apple or Google. As you might expect, Glenn's not thrilled about that, but at the same time, it means competition with Google might be on a more level playing field. And I wanted to know how that might play out. Of course, it wouldn't be a decoder in 2024 unless we talked about AI. And Glidus definitely bullish on AI over the long term, especially in customer service. That thing where you call customer service because you specifically want to talk to a person, Glenn thinks you might not need that so much.”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT

  4. “You'll also hear Glenn say booking is expanding beyond simply flights and hotels into experiences. That's why it has OpenTable, and he's thinking about other ideas as well. But even still, booking.com itself accounts for 90% of the company's total profits. So I wanted to know how Glenn thinks about organizing resources across the company, especially since he's also the CEO of Booking.com. You see what I'm saying? Decoder B. We also really got into why a company like Booking.com exists in the first place. It's basically an online travel agent. It doesn't own any hotels or run any airlines. And anyone who's part of a hotel or airline reward program here in the United States has probably noticed those companies are working really hard to cut out the middlemen and get you to book directly with them. Some airlines, for example, now only let you earn rewards miles if you book directly. I thought I understood that trend. Companies want a direct relationship with their customers, but Glen's view is that it's actually an”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT

  5. “Welcome to Decoder. I'm Neil Patel, editor in chief with Virgin. Decoder is my show about big ideas and other problems. Today I'm talking with Glenn Fogel, the CEO of Booking Holdings, which owns a large portfolio of very familiar travel brands, including OpenTable, Kayak, and Priceline, as well as booking.com, the company's biggest subsidiary, which is hugely popular in Europe. I gotta tell you, this episode is pure Decoder Bait all the way through, from booking structure to competition with hotels and airlines increasingly going direct to consumer, even to how European regulation affects competition with Google. And it's really interesting because there are so many players and so much competition for every piece of the puzzle. On top of that, booking is a really big company. It's bigger than you might think. It has slowly and steadily absorbed many of its rivals over the years, starting with Priceline's purchase of booking.com in the mid-2000s and ramping up with big buys like kayak for $1.8 billion in 2013.”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT

  6. “Payment of $45 for three months, $90 for six months, or $180 for 12 month plan required, $15 per month equivalent taxes and fees extra. Initial plan term only greater than 50 GB is busy. C terms.”

    2024-08-05 · Decoder with Nilay Patel · Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots · IDENTIFIED FROM THE TRANSCRIPT