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James Gibson

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2025-09-26
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  1. “Yes. I used it the other day, and I was like, this is actually good. And I think they're one of the companies that I can see who seem to be using AI in a positive way. So, yeah, I would say them.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  2. “I am very impressed with what the team at Vinted have been able to do. It's a bit of a weird one, but the level of engagement I see from people who use the app is absolutely unreal. And people, it's like an addiction. I mean, they're using it more than they would use Instagram. And that's despite it being an area that was already owned by eBay and the like. So it's a bit off topic, but I've been very impressed there. I think Strava is starting to finally come into its own.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  3. “Yeah, we have to learn as we're doing it, type thing if you screw it up, it can go really badly wrong. So, yeah, we have to go slowly.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  4. “I think one of the most amazing things about Revolute is that we have a senior team who have been in the company now for quite a long time, and it's been relatively stable. And I've worked now with a bunch of people, my peers, and I've worked with them for, well, in some cases, eight years, but in many cases, five, six, seven years. I'm not sure in many tech companies you get that kind of stability at the kind of exco level of the company. Having high quality people working together for a long time who embody the culture has allowed us to keep our momentum going, I think.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  5. “No, I have colleagues who are working alongside me. No, it's fine. I feel like I'm in a team where we're all driving. Yeah, no, I mean, look, that's why we've been able to build a successful business. Also on Nick, I mean, he leads from the top, right? He's working very hard. Vlad's working very hard. It's the expectation of the company. And so when we hire people, I want to tell them that so they know what they're getting themselves into. There's no point telling people that they're going to be working 9 till five and then they'll get the shock of their lives”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  6. “Try and work about maybe 11, 12 hours a day with a bit of exercise in the middle, that sort of thing. I found, I mean, that's eight years in, but that's my kind of marathon pace, I would say. And then when we need to work harder, we can.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  7. “The people that I work with, we certainly work very hard in Europe. So, no, I think there is the drive and there is the desire there to work just as hard as our Americans.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  8. “I lived for a few years in New York in the last couple of years. I'm now back in London. I would say London has incredible people. I mean, New York has amazing people, but London really has some incredible people that I've worked with. I would say the lifestyle in London is better, to be frank. I mean, in terms of what you want, having some green space, being able to walk around outside for me is great. And New York doesn't really offer you much of that.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  9. “Competitor, I think that I respect the most is probably Stripe. They've obviously been going for longer than us, but they've built an amazing product that people love using with a great go-to-market. It's very slick. Yeah, I think they're a really impressive company.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  10. “Underestimated the impact of localizing our product. Business banking, a bit like on the retail side, you need to have a product that properly works in a given country. Maybe that sounds obvious, but we kind of assumed that you could continue to scale just having these global features that work everywhere. And actually not having tax in Spain or a local IBA ban in France, these kind of things are already going to hold you back. And so change your mind on the impact of localization, I would say, has been has been one.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  11. “Back in the early days, my first thing that I was given on Revolute Business was we need to improve our onboarding funnel. And I spent my first two years working on Revolute Business purely focused on onboarding. At the time, and I remember some investors talking to me as well saying, why is Nick so bear in mind we only had three product teams at the time working on the whole of Revolut Business and one was dedicated purely to onboarding? Why is Nick so obsessed with onboarding? And I sort of gently say, Nicky, sure, we're at pretty good. You know, we're probably then, I don't know, five out of ten. We're in a good place. And he said, no, look, until we've got a really good funnel that is obviously and meets all the requirements that we have to meet, there's no point spending money on everything that comes after it. You need to have that top of funnel. You're just leaving money on the table. He was right. I was wrong.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  12. “Yeah, all our core metrics improved as a result. And when you multiply that through to the amount of GP impact, it's really, really material.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  13. “Yeah, yeah, and the whole campaign did. So we're actually rolling that out across Europe over the next couple of months, very, very similar, just tailored to the specific market. We also partnered with some podcasts in the UK and the combined effect was really positive on growth.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  14. “I mean, we're already on the business side, so we haven't really done much brand marketing ever. In fact, we didn't really invest much in growth for the first four years that I was working on Revolution. And in the last three, four years, we basically taken a lot of the retail playbook and starting to apply it to business. We've also grown a big sales team. And what that means is now we're starting to do our first campaigns. Earlier this year, we did a big campaign in the UK. Some people who are based here may have seen it, and it had a really big. I mean, we can measure the whole thing and we could see what the impact it had. And in that, we were sponsoring some of the in the ad breaks in the F1. And we can see the impact that each of those individual events have.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  15. “Away. That would be, you know, it's going to be great on the business side, if you can imagine, for the opportunities that that presents”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  16. “Yeah, there's some great products over in the US. We have some competitive advantages and some big competitive advantages, not least our products great, but we also have a retail base, which gives us basically a way of introducing people to the Revolut family of products, which then would allow them to adopt business later. We also have the international element to our product. So, you know, we're live in Europe, UK, US, Singapore, Australia. And so what we're seeing more and more is businesses who were founded in the UK but are now starting to, you know, the opening of subsidiary in the US or in Australia and we're the natural partner for them. So that kind of cross-pollination between markets is, I think, going to be a big driver of our growth.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  17. “On the business side, we're seeing really great traction in the US, and we're already live there, so that for me is quite exciting, and starting to see how customers using the product and growing there. Latin America in general just looks amazing. And we get a lot of people starting to say when's Revolution specifically.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  18. “No, I don't think so. Not fundamentally, no. I mean, obviously, the company is a lot bigger now. There's a lot more things going on than there were eight years ago. But the fundamental of how Nick approaches things is still the same.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  19. “Does excellent mean that you can't move quickly? I don't think that's true. If you look at some of the best products in the world, they're excellent and they also move quickly. I would classify Revolute as one of them as well. A product is very good and we move very quickly. We haven't talked so much about quality and how you can use processes to ensure there's high quality there as well. But I think some of the same approaches work there as well.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  20. “I think he has a very high bar in general for him anything less than excellent is not acceptable. He is very good at pushing teams to deliver by using some of them, the mechanisms that we've talked about and the process we've talked about to get people to deliver quickly through how we kind of interact with people, I think also to get them to deliver quickly.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  21. “Interesting. For me, I think it would be amazing to start my own company. I think a lot of people would love to do this. I've seen firsthand how difficult that is. Nick and Vlad have done a phenomenal job, obviously, with Revolute. There's a bit of their experience, which would make me scared about doing that just because it clearly is very, very difficult and takes a lot.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  22. “We could use it in analytics so you can understand your money better, for example, or in businesses when you have many employees using the cards, you might want to be alerted when people are spending money on weird stuff. And suddenly having machines that are reading all these transactions and able to give you kind of qualitative insights on them is going to be very cool. It already is cool, but there's going to be a lot it can do there. Also taking some of the more mechanical tasks that finance teams do today and automating them, categorizing expenses, being a good one. We already do this, but you can start to just speed up that process significantly by having AI do it.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  23. “Think first and foremost, it will be bringing AI into the product that we're building. And I don't know about you, but I haven't seen tons of examples of that across the industry yet. I think we're really just at the start. So I think that will be first question is, okay, we have this very powerful technology. How is it actually going to be used to better our customers' experience?”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  24. “One area we've been deliberately not aggressive is in credit because you want to be really careful in credit. We need to make sure that we approach it in a sensible way. We've had a lot of growth on the debit side without credits we haven't needed to today. Now as we start to turn our attention more and more to credit, we have to be very careful about what we do there. So that's one example.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  25. “I think I'm naturally a relatively conservative person in terms of I can see the risks and stuff rather than always the opportunity. And one thing that we need to be doing over the next couple of years is seeing the opportunity in new areas that we can build the product into. I think that's going to be key on the business side. The kind of core product now is in a really good shape. We need to make sure that we're building out these additional areas of the product.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  26. “Probably around the times where we've hired the most Can happen that you then lower your bar. Now we're pretty strict about how quickly we let stuff grow. We make sure that all new teams have a good mix of existing people and new people. And that's allowing us to go much quicker.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  27. “I think a lot of the topics we've discussed are what contribute to this. So, if I was to sum it up, I would say you need great people. You cannot have people that you are having to tell every step of the way what to do. You need great people who just get it. Then you need a good set of goals that make sense and which can cascade down. Then you need a roadmap which talks to those goals and a team structure which allows teams to act relatively autonomously. can't have huge interdependencies. It makes it very difficult. And then finally you need a kind of a week-to-week governance structure that allows you to deliver that velocity and that's the product review process where that becomes your governance for product basically.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  28. “Setting example from day one. So, okay, great, you've got a lovely strategy. What are you actually building? Show me the designs. Make it real. Show me literally what you're talking about. And that forces people to be very literal, I would say, about what they're building”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  29. “Yeah, once a year we set a three year strategy, which has kind of what we want to focus on and why. But very quickly gets down to concrete product deliveries that we want to make. One thing Revolute does well is it turns strategy into something concrete very quickly. I mean, Nick and Vlad are big fans of what does that actually mean?”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  30. “Absolutely. So four years ago, we had the business app look a lot like the retail app, very, very similar, even on web. You can imagine. And one of the big things we did over the last two years is we said, hang on a second, a business needs to have much bigger tables. I mean, sounds obvious, but rather than saying, oh, we're going to have something completely different on web and something completely different on mobile, and you wouldn't really recognize them, we've built a design system that scales from a mobile device to an iPad up to a web device. And so, I mean, what you can literally do is scale the screen and you'll see how it works across all those different dimensions. And so to answer your question, yes, there definitely are different needs, but that doesn't mean you need to have a sort of fundamentally different approach to each one or a different team. An elegant solution will solve for the different use cases, but in a unified way.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  31. “Have a central within Revolution System team, and then within business we have a head of design as well who's acting as that kind of glue to say, hang on a second, we've got divergence here. We need to pull this together.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  32. “So we have quite a flat hierarchy, and we at various points have allowed our teams to kind of develop autonomously to some extent. And what that means is that people can end up going in slightly different directions. And I think one of the key roles of a senior product leadership team is to know when to pull force alignment, basically, and pull teams back together. So that might mean we need to revert to using more common patterns so that a customer who's using this part of the app and another part of the app, it feels the same. Because what happens when you have different teams working on them, you can feel like you're using two different products sometimes. And so you need to know when to pull those back together.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  33. “Sometimes you know you have problems in your product and you don't address them because you have other priorities that you want to focus on first because addressing them might seem like quite hard maybe. And so you end up focusing on other things. And then when you do finally focus on them, you sort of realize that actually you could have done that a lot sooner.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  34. “As a general principle, yeah, I think so. I don't think anyone ever says I wish this product looked, or at least the UI was more complex. I think generally simplifying is better, yeah.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  35. “I think about five years ago, there had been a rush to launch a lot of the initial product, and we had what I would describe as a bit of a messy product that probably needs to be tightened up, brought into a kind of the Revolut design system a bit more closely, use a few more of the patterns from the kind of core Revolute experience. We did a big, one of our first big redesigns of the app. And immediately after that, you start to see all the product metrics improve. And that's when you think, ah, we could have been a lot better beforehand, really. So there was that. And then we did another big redesign of the app last year. And again, after that, you suddenly see all your core metrics jump up and you think we're leaving a bit on the table before that reason.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  36. “The core of Revolution is payments and cards. And that was available from day one and a lot of people loved it from day one as well. That said, over the last seven years, we've built around that a lot of additional stuff that a business needs to run. If you look at our kind of retention metrics, if you look at the activity metrics like the number of businesses using the account every day divided by those who use it every month, everything's just getting better every single month. So what that tells me is, yes, we had a great product market fit initially. You know, we got a lot of growth. But if you look at what we've done over the last six years, we've really honed that and turned it into a product that meets all the customers needs rather than just some.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  37. “Could always be so much better, and I think everything we do. In Europe, for example, we can have capital deposit products where you actually incorporate the business for them. So you could count that as your first step in the process. In the kind of core funnel, we have obligations and we need to understand how businesses run, how they match against central registries, what their nature of business is, who they transact with all these kind of things. We have to understand there's a lot of room for us to improve in there. That's one place where AI, I think, can come in a lot trying to understand these businesses better at inception. So I'm sure we could do better there. And then the bit when they land in the product, do they see the product that they want? Most comparisons, by the way, we would have pretty good metrics on a lot of these things. I just, when I look at it, I see so much that we could do further. But, you know, we know that in certain countries we don't have the products that they need to do X, Y, Z. Maybe pay a certain type of tax or particular integrations with accounting software. And so once we solve these things, I think we'll be up to it.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  38. “Give you a few of the things that we look at. So, one is the money that we make from customers. Another is we know retention figures for our customers and we think about this a lot. So of all the customers Your funnel, and the funnel doesn't just stop when you've onboarded them, it never stops. You have retention after two months of using the product after six months. And looking at those kind of numbers, you can really start to see where the product that they got is not what the product they wanted.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  39. “Well, firstly, we start with the goals that we're trying to impact. So, the ones I talked about earlier on. And then we try and denominate the different ideas in terms of the impact they can have on those goals. So let's say gross profit is your ultimate goal. You should be able to do some pretty basic calculations on should you build your new, let's say, localized tax feature in Spain or should you build this hyper specialized feature for enterprises. And you can start to trade those two things off by bringing them back into a common metric. I would also say that in most cases what customers want, there tends to be consensus across a lot of customers. It tends to feel particularly on B2B relatively straightforward to know what to do. That's how we approach it.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  40. “Yeah, yeah, exactly. It's something which there's a huge amount of potential for, and we can learn so much from what we've done on the retail side, the business side, and kind of bring it together, and we'll have a full proposition. On business, we've never done any credit products with just a debit product today. As you can imagine, there's a lot of potential in the long term to move into credit. So that's another exciting area for us.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  41. “So, part of the pitch process is that those people ask for resources, and so we typically, you know, maybe one team, maybe two teams based on the business case, and then you get your funding, then you can hire a team. We typically bring people from existing teams and put them into these teams. Then maybe with one or two new people. And then that's the team that runs with it for maybe a year, maybe two years, and we see how it does.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  42. “We as a company over the years had tried out various different things, some had worked, some hadn't, but there was never a very structured way of evaluating, should we do this? And then once we've said we'll do it, should we keep doing it? The new BETS process is a standardized pitch, relatively standardized model, which then results in some targets. And then you get evaluated in a framework. There's a kind of single dashboard, a single way of seeing has the product performed as we expected to. And that gives you a much more objective decision making framework than how people feel about stuff across the company because we're doing quite a lot of ones. It allows you to standardize things and compare different business lines that you're launching rather than everything kind of being supersiled.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  43. “One thing that people do when they join a company is sometimes they try and rely too much on I'm going to bring completely new ideas rather than executing on what the team really need them to get done. I would say a lot of our time goes into we just need to execute on what we already know will work. It might not always be the most exciting thing, but that's what our customers want and that's what we need to do. That is our number one priority. And then we encourage people to come with ideas around particularly the longer term vision and then when we have gaps of how we can add in additional stuff. So it's a bit of a mixture. We also have a new bets process, which is allowing people to come with new ideas for completely new products.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  44. “It seems like it should work because we also have the overlap on the retail side. So, you know, the customer experience could be really great. You get your payslip in your retail app. There's a lot of like nice synergies that are there, but we so far haven't been able to make it work. But we'll never say never.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  45. “We did payroll. To start with, we got a few of our customers on board with you that really liked it. We did it well as a product, but trying to scale that, trying to build a growth engine for a payroll product when the going price is about £5 per seat in the UK and trying to do that scale, we found it very hard. We didn't manage to make it work.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  46. “Yeah, I think in that particular case, sometimes adoption takes time. We need to perfect the product first. We need to be able to prove that this is something that they should have on their checkout. We need numbers to do that. So I think it's just a bit of a game to get there.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  47. “So, a product which has started off slowly and is gaining really good traction is RevPay for us. So RevPay is our merchants who use Revolute Business are able to offer on their checkout, pay with Revolute as a button you push and you put in your phone number as a retail customer and then you get pushed to your retail app. As we grow more and more on the retail side and get more penetration there as that product improves, as we get better known on the business side, that's just growing and growing. And now we're signing up big airlines. We've just gone live with whaling, for example, who are starting to put this on their checkout pages because we're so synonymous with travel now that having a pay with Revolute is a very natural extension for them.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  48. “Depends on the size of the project, but if one of our kind of new bets is not hitting its goals that we set, we give those a good year or potentially even longer, but these are big new product areas, and sometimes we need to pivot, you know, once we build it. We don't want to just stop it instantly. For some of the smaller stuff, it might be a little bit quicker, but I think we tend to give stuff for a good amount of time to run.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  49. “We were talking about this this week and trying it out in some areas. I haven't seen it done yet. I will be really interested, I think in principle it could work. I mean, I could see how it could be quite cool. I'll be interested to see it. So I haven't formed a firm opinion.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source

  50. “So, the way I do it, and this is true across a lot of Revolut, is we will have the product owner along with the designer, the ops manager who are involved in certain projects, and then some of the engineering team. And then we'll potentially have a kind of a head of design who's more of a horizontal role, who oversees some of the design aspects, same on product. Then it will be a review of metrics, so the goals that we talked about, how are we doing? Are we going the right way or not? Review of the roadmap, are we on track to deliver what we said, we'd deliver at the start of the quarter. And then what we spend most of the time doing is looking at designs. So the designer will literally present Figma and say, okay, we've got a new problem we're looking to solve. This is how we're going to solve it. And we go through screen by screen. We do that on a kind of team level once a week. And then once we're really confident in them, they get bubbled up to, we do an overall business one once a week, which is this is the final output. This is going to be built.”

    2025-09-26 · The Twenty Minute VC · 20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships Product So Fast with James Gibson · IDENTIFIED FROM THE TRANSCRIPT · source