YouSaid · the spoken record

Jia Li

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12
first
2025-03-11
most recent
2025-03-11
sittings or episodes
1
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podcast

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  1. “Okay, everybody, go to the website right now at livex.ai L-I-V-E-X.ai Jali. Thank you so much. Or joining us. And thanks so much to our partner go to go.g-le slash future of AI for predictions, real world examples, and startup advice in that amazing report, Google Cloud's Future of AI, Perspectives for Startups Report. Thanks again for listening. We will see you all next time on Startup Basics. Bye, bye.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  2. “Not only how fast this is all advancing, but I think as humans how we're adapting to it and actually enjoying it, most people prefer to use the Starbucks app to order their drink because it's more efficient, there's less chance of a mistake. Most people, I think, even if we don't cross the uncounty valley, I kind of like talking to an AI agent because I can ask it questions, get through it, and I don't feel like I'm burdening a human. You know, I kind of like it better. But hey, we're getting close to crossing the uncanny valley. That's amazing. Where can people learn more about your product if they want to try it out? What does it cost for a small company to use it? What's the entry price?”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  3. “Kind of like talking to AI agents now, you know, is using Gemini. I was on the way to school with my 15-year-old and she had read a book. So I said, hey, and they were going to review it that day. I said, hey, give us a summary of the characters and the main themes of the book. And Gemini's voice interaction is so good. We were just talking to him, and then I said, Hey, and she's like, I can't remember the character's name, and so I told her, Hey, give us a quiz on the character names and some ways to remember them. And it went back and forth. And she loved doing it. It was like hiring $100 an hour tutor. And we did it in a 15-minute car ride. It is amazing.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  4. “When will these be indistinguishable from a human? When will we basically cross the uncanny valley, as we say in AI, where a human and can't tell the difference? When will it pass the Turing test?”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  5. “What about using information on how I use the product? So if I was a DoorDash user, let's say, and I had done, I don't know, 100 deliveries this year and a different user had done zero, there's different contexts here. One is a very loyal customer. And let's say they tip all the time and the other one, they're a first-time customer, does this agent Know my history with the product”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  6. “So you can take people's Zendesk or their FAQ or their website for customer support. You could just ingest that and have most of what you need, I guess.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  7. “How long does it take to train that agent? Because everybody's software is different. In this case, it's a coding tool I might have, I don't know, it could be like DoorDash and you're trying to get a return. These are very different scenarios, very different responses. So how long does it take to train this agent to do it properly? And then how do you avoid hallucinations or mistakes, which if you're returning a product and you say something silly could be brand damaging? So I think sometimes people reasonably, having used LLMs and seen hallucinations or arrows on the margins, you know, they're like, I don't know if I want to put this with my customers. So how do you answer that question when you get the objection?”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  8. “Wow, this is great. I love it. This is what a person would do on the phone if you called and said, hey, I want to cancel. You say, oh, why are you canceling? I said, oh, it doesn't work. I can't log in. And you're like, okay, well, I reset your password. Would you like to try now? And would you still like to cancel? And then you do the really nice gracious thing because sometimes people can get annoyed. They just want to cancel. But you're saying, hey, you went through this process with us. We'll give you a little nice discount here. Would you like to take advantage of that really well done?”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  9. “So here's the agent in the bottom right. I'll sports cast it a little bit. You have a customer support rep who looks like a human, but this is obviously an AI. And it says, I want a treadmill for intense daily workouts and the agent. Recommends this life Power touch treadmill and why it's fantastic because it's got a great motor. And here you go. This is to engage a person.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  10. “The customer quits, and you're like, why didn't you quit? And so this is hey, the person goes to I want to disable my account or they're going to unsubscribe. You have an agent start talking to them. Maybe you could show us how this works”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  11. “Pilots, et cetera. So our friends over at Google collaborated with us on this new series, AI Basics for startups. And our friends over at Google created a report that's called The Future of AI, Perspectives for Startups. And it's got insights from 23 leading experts, including two of my besties, Chamaf and David Friedberg. Shamaf talks about in this great report why a shrinking software market can fuel greater profits and the Sultan of Science, he talks about regulation and how AI is revolutionizing hardware media, software and biology. So get the report. We'll have it at the end of the program a URL for you to get it. And today, I'm excited to have Jali. She is the president of LiveXAI that are using adaptive AI agents for customer service. Specifically, customer retention. And hey, they're a lighthouse customer.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source

  12. “Hey everybody, welcome back to startup basics. What startup basics you ask? Well, if you're a fan of the show and you've been watching it for a couple of years, you know that I get asked the same questions over and over again by startups. So we create a series called Startup Basics. This way I can send somebody a link to this week in startups.com slash basics and I can answer all their questions about legal, which we do with our friends at Wilson Sancini accounting and cap table issues and all that kind of stuff, which overlaps a little bit with legal with my friends Scott over at Cruz. And we started a new series on AI. Why? Because AI is just as important now for running a startup as legal and accountant. We're seeing amazing gains in our portfolio of over 400 startups that we've invested in over the years through using AI agents and all kinds of different AI tools.”

    2025-03-11 · This Week in Startups · The Future of AI Customer Support with LiveX AI's Jia Li | AI Basics with Google Cloud · IDENTIFIED FROM THE TRANSCRIPT · source