YouSaid · the spoken record

Julian Metcalfe

lines on the record: 106
first: 2022-08-29
most recent: 2022-08-29
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“No, that's ridiculous. I'm not a very good accountant. I'm not interested in the numbers at all. I'm far more interested in the relationships with the customer and the staff and the product. The numbers are just to look after themselves. They really, really, really do. Anyway, I've always been lucky to have wonderful, brilliant people around me who are much better than I at numbers. I hate numbers. They're so boring. I shouldn't say that because without the numbers, you can't grow. So I feel very strongly that we have to have numbers which enable us to grow because if we can grow, we can feed more people and then we can give opportunities.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Okay, so Connor this stuff is to me at the time was just kind of obvious, in other words, if your product, if you want, expect your customers to be loyal to you, you've got to treat them with respect. You've got to sell them something worthy of their hard-earned money.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Because I wish I'd been able to do that at school because I realized after about seven or eight preps that it was dysfunctional, that you only needed a slightly not particularly reliable or trustworthy manager. And what would they do? They'd hire the people they wanted. The whole system would just be abused. And there were a couple of examples where that was happening. And it just made me sick because it was so bad for the team. It was bad for the culture. It was bad for the manager and it was really bad for the customers. So I just created this simple system, which was so beautiful. It was beautiful because young people were voting on other people's lives within a few weeks of starting. That was great, empowering them, trusting them. That was great. Good for them, huh? Really good for them”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, so the office used to pay for, we'd interview people. We'd go through the list of the shops which the Predamanches which needed people coming up and we'd send them there and they would spend the whole day there paid. And at four o'clock, no one would know. They wouldn't know this. But at four o'clock, all the staff would vote on a napkin, yes or no. So they go around the whole team. We'd find ways of getting as many people to spend 25 minutes with them as possible. And then at four o'clock, they'd vote. And then we'd ring the person up. You got in or you didn't.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, it's affordable, nutritious food. And it's just reinventing itself over and over and over again. I mean, it's 20 years old and it's had three reinventions, the latest ones are beginning to really pay. I mean, they're really wonderful because the world, the Europe, the cities in which we live desperately need affordable, nutritious food. We are half 40%, I think, plant-based. Our entire menu is under 500 calories. Most of it's under 400. You know, this is what people need. We can't go on in the developed world being 50% obese or whatever it is now. It's shocking. But this is, we can't blame anyone for this. There's no point blaming ourselves. There's no one to blame. But it's about my responsibility, I think, is with my team to carry on pioneering the systems and the systems.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I think it's if you're trying to break down barriers and do things new, which I'm now spent the last twenty years really taking on almost an extraordinary wonderful challenge, which we will win. We will get there.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“No, and it shouldn't be to anyone, but it is because we worked short term goals. So many of us are controlled, were bossed around. People's emotions are incredibly inconvenient in commerce, aren't they? Let's face it. And some people like you and other people have found ways of being bypassing all that shit. and you let people be themselves. You actually encourage people to be themselves, to speak up. Be transparent. That's what you need. That shot was completely transparent. It was beautiful. And that's what builds great companies or great teams or great sports teams what it is or makes great movies. It doesn't matter anything. People need that feeling of sense of purpose and trust. Her openness, I think.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Oh my god, you're double, triple. Of course. Why? Because there was trust, there was care, there was pride, there was love and forgiveness. There was golds. There was everything wonderful in life right there, right there.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“They were idiots, they were just complete idiots. And they're just downright. No one should be, they shouldn't have been paid. But a lot of authorities like that I mean a lot.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“See yourself Oh my God, I've never thought about that. My god may be but no one ever gave me that opportunity I had to fight for it. I didn't give her that opportunity she earned it, actually. She earned it just by being herself. She was a great manager too, actually. I don't know how I knew I didn't know she was going to be a great manager. There was something about her Something about her, and by the way, there's something about a great, great many people I meet. They all have so much going for them. They just don't believe it. They're just not working in an environment where they're giving the opportunity they deserve. People don't trust them. People don't nurture them because they're too busy being selfish, nurturing themselves.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Ah, it was Fleet Street And it was the first time I had paid a recruitment company for a top manager, suit and tie, the whole thing. And yeah, it's true. I met this girl who I recognized who worked in the store, a young, scruffy girl on the tube on the way home. She burst into tears. And she said, I'm leaving on Monday. Because her manager was a dick. And I didn't need her to explain what Dick meant. I knew exactly what she meant. My God, I've been at school. I'd been all the teachers with Dicks. I knew exactly what she meant, and I hated I hated the idea of this determined, brave, trustworthy, wonderful, loving, fabulous young lady being bullied by Dick. We fired the dick and we promoted her to manager. And I never looked back. I think I learned more from that young lady than anyone I've ever learned in my life, actually.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Could be working with people, promoting people or giving them extraordinary opportunity or developing something which no one's ever eaten before. Or, I don't know, hundreds of different things. Or when systems don't work and you're not getting the behaviors or the warmth or the trust you crave, then you have to think outside the box. You've got to think again. We used to There was one store to about tenth, the tenth pret I think I couldn't understand why the atmosphere in this store was so bad”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I have no idea what I'm doing most of the time, actually, because I spend my life casting myself into Never Neverland. I don't know what I'm doing half the time. But you learn, you listen, you talk, you speak to the right people, and you learn. Because to create something new, you've got to put yourself in slightly uncharted territory. You know, and then you've got to be prepared to fail many, many times and keep going. That's all prep was just a series of hundreds of failures. That's all it was, moments of failure, and then moments of glory, moments of wonderful moments of bravery. Yeah, that was it. You know exactly what I'm talking about. It's moments, endless moments, where light goes on. You think, okay, I'm going to take that risk. I'm going to do it. Feels right. Something in your heart says it's go for it.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“And I don't care about it. I just get on with it. It's wonderful. But with prep, food is a magical thing to be able to deal with. It's like music or film. I mean, it's because when we know it's good, it's wonderful. It's wonderful. And in those days in 1986, when we started, it was in the doldrums. It was also boring and awful. So it was just a question of, but Pret wasn't just built with food, it was built with a combination. It was kind of built with magical magic approach to the respect and love and obsession about creating pride and trust with the team, with the employees. I was obsessed by that. Obsessed. by that actually”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“It wasn't planned. It happened that endless moments of magic, endless moments of moments of bizarre creativity and confidence. Exactly the same with your business. It's just so difficult. You didn't write it all down and plan it. It happened with moments of confidence. Endless, endless moments of swimming upstream, as all the fish are going in one way, you suddenly look around, you think, damn it, I'm going to go the other way. I'm not going to swim in this direction. This can't be right. And that takes guts. It takes bravery. It takes relationships with people. It takes hiring talent. You have to have the guts to hire talent. People's often much better than you. You've got to be prepared to listen and listen until it hurts. You've got to be prepared to fail over and over and over again. I love failure. I love it because it's just a damn journey. I really love it.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Most of the time I was in the kitchen actually. So I'd meet these many remarkable people But my love of food started because I used to spend all the time in the kitchen. And there was a guy used to come and cook. He was really talented, Tony. And I'd spend the night with him watching him work from the age of about 14, 13. That was fascinating, and that's really where my love of food started with him watching him work. So it was a combination of becoming obsessed with what food could be and should be. And at the same time, not being frightened of all these rather dysfunctional but immensely successful people I met through my father. I didn't really get to know them very well, but a few.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“As we were saying before, and it's basic. If you want to sell the best cake in the world at the best price, you've got to be damn resourceful. You've got to work with geniuses. You've got to have the best equipment, the best everything. And that doesn't happen overnight. You don't get that by picking up the phone and ordering something. You have to create it. And you have to be unbelievably resourceful. With regard to the food, the design, and my belief in what food should be and could be for people knows no bounds, no end, no end. I'll stop at nothing. Love it.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“But I think I wanted to make a difference. I wanted to be relevant. I wanted to be Admired. Yeah, I wanted to do something interesting and great. I wanted people, I wanted people to look at me and think, wow, this guy's serious. He's onto something. He matters. Then I wanted to create these important relationships with people I worked with. I wanted to see people flourish around me. That really mattered to me. I wanted to try and wipe away all some of that pain. I wanted that. And then deep down, I really love and passionately the creative process of what I did. So the design and the food and the taste and the... and breaking down every barrier, which I just, as far as I only kind of saw opportunity, you have to be very resourceful and determined in my particular business, you know, because it's...”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“We didn't inherit any of her money, but she was, it was a good example of someone who was miserable with money. Money doesn't. It's awful, you know, when people like you and I say money doesn't make you happy, it's nothing more irritating than a statement like that when a great many people don't have a large cash reserves in their bank account. But the fact is we both know that it doesn't.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I don't know about that myself. I've often wondered, did money and the pursuit of money ever drive me? I don't think so. Because I think I saw enough people when I was young with a lot of money who were absolutely miserable and dysfunctional and miserable. Actually, my mother had a lot of money and obviously lost it all and died. So I had a very good example of someone with a huge amount of money who had nothing.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah not in full because my career is Only half there, and I'm, oh, I'm not running out of steam, but so annoying I'm running out of time. And my relationship with my seven kids, I've got four stepkids, three of mine. I've got how long have we been together? 15 years, Brooke and I. I mean, yeah, I'm bloody lucky. Really fortunate. I think I picked really well. You know, I'm bloody lucky with that. I mean, I could blow it, I guess.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“So it's worth kind of thinking well, what is the difference between them and us? What is it? And if we have to guide anyone, if they seek, if they already are in a rich, wonderful relationship and they want to run a company, their own company, they want to be self-employed. How can we guide them? What is it that we have that they don't? And would we swap their wonderful rich, incredible relationship? have another five hundred employees. I'm not sure. I think you can have both. Oh, that's what's my goal. I am determined to have both, determined to have both. Don't have to have one without the others not true I mean it's hard to have both but come on, spring. It's got to be worth aiming for, isn't it?”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“On the dark side, I guess it made me focus more and made me more determined, I guess, more determined. Where most people Packed off and went home, I would be prepared to stick it out. But you can't. I had an interesting conversation with someone the other day about the use of this expression hard work. He said it's not hard work. It's a great many people work very, very hard. And they don't succeed. It's not that it's about the evidence. It's about can you make change? Are you getting better? Is your product better? Is your service better? Is your relationship with the people you work with? Is it better? It's about proof. It's about real facts. It's not just hard work. Hard work, we just use that expression. I work really hard. I know a lot of people who work really, really hard, but they don't work in the focus way that you and I work.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, I guess that's what makes life fascinating in the sense that some people can achieve the goals that you and I think are really very, very difficult, but doesn't stop us struggling to get there.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Just showing warmth and kindness and forgiveness and lovers very enriching if you can do it. It's definitely something to do. A goal, it's a great goal I mean, it's a goal, there are other goals, but that's got to be the greatest, I guess”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“So over years you've just witnessed this dysfunctional relationship where in a way your father was trapped. So it kind of, so mine was different to that because I never saw my parents together ever. I don't think I barely ever saw them in the room together. That's not quite true. My father used to come down occasionally on Sunday, but I never saw them arguing. So my take on what love was and should be was I must have been my own invention, I don't know. But I've come to, and it's a fascinating subject, don't you think? When you study people who are supportive, wonderful relationships, I find it enthralling. I mean, fascinating. Fascinating. It's the most fascinating thing to study how people adapt their life to be completely in love with someone and live their life”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“But why do you think that's because once you had them you felt that you didn't deserve their affection or was it just the competition of getting them to prove that you were worthy of them What”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Just probably just that ongoing feeling of being completely unworthy. That's what you get when you don't have parents so much or loving. You're not nurtured, you know. You feel lone”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, I did the Hoffman. He's kind of great. What a genius that guy was. So I try What was your question? How long? The decades of self-loathing. I don't know. No, no.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, I mean, decades as in my teens and then in my 20s. I don't know how good you are at reflecting and self discovery. I'm kind of a five out of ten probably. I mean, I pushed myself therapy and even doing this, I think, called the Hoffman. Have you heard about Hoffman”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“From close friends and maybe just looking and learning that there's no point trying to go through life without it, what you give, you get back, you know? Pretamanger started, you know, like it became kind of incredible family under the warmth and love and care which went into the building of relationships in that company was breathtaking. It was like a family. It started with one store and ended up with hundreds, but there was a time when it was truly extraordinary extended family. And that's, I think, where I grew to understand the power of Deep affection, love and trust. Definitely came for me much later than for most people, yeah.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“But I also know for years I struggled with my, like with self-esteem and, you know, and I'm sure I felt completely unlovable for decades probably. I'm sure. But then, you know, I've had. In my opinion, I've been blessed with amazing relationships with friends and family. I mean, just completely blessed. And I'm not a baby, so I'm 62 years old. And so two of my children work with me. I mean, what more could you possibly dream of than that? So I must have some relationship with the concept of affection where it came from one how I grew it. I'm not entirely sure because I certainly didn't get it from my mother and father. I must have got it from...”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I've never been asked that question. I have absolutely no idea how answer it Because do I compel myself to other people? I have no idea”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I don't know. But we're living in a times where it's beginning to happen. I mean, listen, just look at the Me Too movement. Who would have thought a few years ago that could have generated the speed and power it did? It's an incredibly good thing. I mean, you know, that went from, I dare not say anything to the whole world saying everything in just one year, two years. It's fantastic. There's a small example of absolutely zero transparency. Sick power corrupts. This awful thing to say. But we know this is true. We know it's true. As you're a boss, you have a position of huge responsibility. You know, I know we all know that.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Of course you wouldn't. But the thing is, now you've got to ask yourself, well, why does that apply to 70% of all working people? And what are they meant to do? How do we, sitting here around this round table, how can we help them? How can we help nurture a thing where people have got the courage to be transparent and say what they feel?”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“And the lack of transparency and the darkness with the relationships people have with their employees and their employer, where a great deal of stuff is never said. Well, I mean, how many people, what is the percentage of people who wake up on a Monday morning want to go to work? I mean, it's frighteningly small. Why do you think that is? I mean, if 80% of the people who you work with, you find out they didn't want to come to work. Wouldn't you find that devastating? Wouldn't surely wouldn't you look in the mirror and say, what on earth am I doing wrong?”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Okay, no. There's no doubt. It's much harder to lie with your consumers. That's no question. But I'm more interested in the lies, the deceit.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Well, I mean to keep it really simple, let's stick to the world of commerce. And the world of commerce is and probably politics, but I don't know I have no understanding of politics and I've no incline ever to be a politician. But in the world of commerce there's not nearly as much transparency as there should be. So sharing information, sharing truth, saying what you feel, being honest with your colleagues, your teammates, as well as the people who work with you and for you. It's just, you can't take that stuff for granted because it doesn't happen in most places. I don't know, you need a collective, you need a. You need to I don't know why you tell me why do you think ninety percent of businesses are not nearly as transparent as they should be and could be? We know what they are.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“No, no, listen, it's transparency and people being open and honest and building trust is by far the most important characteristic ever for the day I started my work for the last forty years. I've now realized it's what you should value and crave more than anything. It's worth everything. Transparency is everything. And so many people work in an environment. We're simply not there. They're just not used to it. They can't expect it. They can't demand it. And they're not going to get it. And that's bad. Move job, change. You shouldn't work for people who aren't transparent. And that's transparency is wonderful thing. Get some honesty, a truth. Truth is wonderful.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“You need the right structure, and I think so many of us work in a structure which is simply not possible, whether it be politics or fear or our own insecurities or whatever it is. There's just not enough transparency in this world. A great many of us are working with no transparency at all in our place of work. Don't you think? I get the feeling you thrive off transparency. You like it. You face things head on and you like people around you to face things head on. That's the way to build. It's the only way.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I asses off for people who don't really support us or appreciate us or want to develop our characters or skills or anything. Commerce is selfish. The people who do well in commerce, if you look at your success, ninety percent of it is because of your understanding of the way human beings work. It's about giving and taking and giving and thinking long term. What really builds success, I think. I really do. I'm at one advantage. I had my father used to spend a lot of time entertaining very, very kind of powerful people, particularly from America. And I realized they were in the end mostly just pretty average human beings, but it had achieved a lot. And I started seeing them with all their faults and warts and realizing, wow. To make a difference. It's not impossible.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“No, no, no. I'm not going to go there. I refuse to go, but it was just not a good. Experience, not a good place. And so that's where I think I learned very, very early on to seriously distrust authority and deeply. And perhaps then realize okay, you've got to forge your own. And work with people who you trust, and people who are worthy of your love, and people who give back. Rather than people who climb that ladder into positions of authority. But a great many of us suffer from this. A great many of us are working.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“The first private school I went to was just shocking. Yeah, really, really, I didn't want to go into it because it would just upset your view. I want to hear it.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“You know, it's sad, it's irritating. It really is irritating, actually. It doesn't matter if it's people who run companies or people in politics or people who run schools. It's just particularly schools, I think. People who are in charge of young children need to nurture them and look after them and help them build their confidence and strength, not put them through a meat grinder.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I'm sure that's true. That would make complete sense. So both of us have that in common. But then, you know, so do a great many others In addition to my, I had a real problem with authority. I went to really old fashioned schools. Sent away to schools age seven, and in both cases, the schools were really, really old fashioned, and in my opinion, terribly badly run with all kinds of bad things going on. It was just shocking. So I had a really bad relationship with authority. I felt it completely let me down on every level. I still do, actually. So maybe that's why I branched out on my own early to try and I just, you know, so many of us are let down by people in power and authority, I find.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“No, I didn't I didn't because not that many people knew my mother actually. We lived alone with her. She was just, she just had serious mental issues that she was just ill. And sad, and it's awful, terrible, terrible. It's common. I mean, listen, it's common. This happens all the time. This happens too much. Too much too common.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“My father was quite distant, my father. He was kind of old fashioned. My parents are very, very different. My mother was Ukrainian, immigrant, and kind of wild and wonderful. And my father was really kind of aristocrat, aristocratic Englishman, rather distant and cold. He then made a mistake of marrying someone for a very short period of time when I was about 10, 11. That ended well for any of us, the three children. So it's not a great time between seven and sixteen. It was a messy, a messy childhood, I think. With problems”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“Who you're right to, and there's bound to be a correlation, as you know, from all so many of the people you've interviewed, and you're clearly very empathetic that you will find a common denominator there. But it's not... It's not everything. It's certainly not for a great many people listening or watching who have not faced tragedy or sadness like that. They need to know that it's not an essential part of being able to get on and do extraordinary work.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I think people become obsessive and they become successful and they work extremely hard for all kinds of different reasons. They want to become relevant. They want to be careful or seek admiration they didn't get or they have parents who didn't acknowledge them. I really, I don't know. All I know is it must have probably, of course it had some effect on the way I work and the view of my life and have lived my life. But I think over time, over many years it's waned as I've kind of developed as a person. Also, I'm nervous about even suggesting that to be fulfilled and to make change and to really contribute to society, you have to come from a dark place. Because I don't think you do. Certainly not as dark as something like that”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT
“I think the event, I don't know if it's shapening, but it's definitely added a complexity to my character, which has made me... Has helped shape my relationship with people, my relationship with work, my relationship with everything. There's no doubt it would be silly to pretend that it didn't.”
2022-08-29 · The Diary of a CEO · Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe · IDENTIFIED FROM THE TRANSCRIPT