YouSaid · the spoken record

Mark Gainey

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58
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2022-05-02
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2022-05-02
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  1. And then I realized it wasn't them. It was me. I had to learn the language. I had to teach them how to trust me on the phone and that I was offering something of value. And what started as a kind of a tough job turned into just an amazing education.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  2. That's exactly right. I love to joke, but I mean this with some sincerity. I got paid to go to business school because every day was another case study. The good businesses had a set of principles that were almost identical. It was really fascinating. But the bad businesses, there were a million reasons why they were in trouble. And so to be able to learn those different things and to understand the pitfalls. And when I talked to recent college grads today, I'm always quick to point to any kind of cold calling, sales opportunities where you can get on a phone and yes, it's scary. My first six months were pretty miserable. I mean, I had a lot of people hanging up on the phone on me and I couldn't understand why they would do that.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  3. Yes, with one extra line in there, which is I promise I'm not selling something. We actually have capital that we're interested in investing in the business. We've invested in some really fascinating companies. We're in the same place as you were. We take minority positions. We're not trying to buy you. But the mission was to get on a phone with someone and get them talking.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  4. His heart rate was like 40 beats higher than everybody else. He clearly was Working way harder, and you know, he was trying to pull hard. He was trying to do what he thought was right. But just the fact that he was actually working harder than everybody else completely threw off our entire system and the sort of the rhythm that we had. And as soon as we got him to just actually relax and calm down, that boat took off like a rocket. And to me, that's just this is the element of teamwork. This is sometimes, you know, go slow to go fast. I mean, there's all these phrases that we've now used for years and decades later. They were learned right out there on the water.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  5. Know guy, I often refer back to the time spent on the water in the boathouse. I mean, that was my education at Harvard without question, the life lessons there. And I remember being out on a long row. So this was supposed to be just a call at 45 minutes along the water where we're all supposed to be polling at a relatively easy cadence and working on our endurance. And the boat was just rocking back and forth. We had no rhythm whatsoever. It just was miserable. This was at a time where we were just starting to experiment with heart rate monitors, so early days, again, late 80s. And so we're all wearing them. And the coach actually stops the boat because he can tell we're just, we're miserable. And he asks each of the rowers, call out your heart rate number right now. Tell me what your monitor is saying on your wrist. And we kind of go down the boat. And one of our top rowers, it was not Michael, by the way. It was somebody else.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  6. Yeah, no, you're right on so many levels. The elements that you battle when you're rowing, whether it's out on the water early mornings and waiting for the ice to thaw or in the winter when you can't go on the river, but you're still forced outside to do stadiums, things like that. And then you're right. I think at one point some, I'm sure one of the mathematics majors did the math around how many hours of practice we do for six minutes of racing. And, you know, you didn't want to know that math.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  7. So when I arrived my freshman fall, I was challenged in that I had some injuries. I'd been suffering from some stress fractures, basically in my leg and my foot. And that in combination with having been running competitively and hard for at least four or five, six years, I will fully admit I was somewhat burned out. And then a very long story short, it was introduced to the crew program, just sort of serendipitous. Of drawing me to Crew was this romantic notion that while you're out on the water and won't it be beautiful, but turns out that's not the case when you're in a cruise shell, you're staring at somebody's back and thankfully that class in particular, Michael's class, were kind enough to take me under their wing and frankly start coaching me because I had a steep learning curve.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT

  8. And one of the points of friction was, well, how many people have garment devices? And so, I mean, there was a whole period of time where Michael and I were negotiating with the likes of Costco and others, just literally trying to buy garmins so that we could either sell them or give them away to friends so that we could get people onto the platform. Basically, we tried to make participation strava as hard as possible.

    2022-05-02 · How I Built This with Guy Raz · Strava: Mark Gainey and Michael Horvath · IDENTIFIED FROM THE TRANSCRIPT