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Nikesh Arora

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2026-06-22
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2026-06-22
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  1. Can you help us? It's like, why didn't you spend the money before? But can I help you? It's like I can help you. So I think it's a state of mind thing. Can you get your state of mind to be optimistic, positive, and one of gratitude and happiness every day If you can, it's going to be great. Well, guess what? If health benefits come, I can start being Benjamin Button, be amazing. If my kids are continuing to be happy and successful, Amazing. My mother lives for 150 years and she's happy to be amazing. There are so many amazing things that happen and perhaps may not happen. Let's just focus on tomorrow

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  2. You never know what tomorrow is going to bring you. The only way I've been able to do everything I do is not to get too hung up on what's going to happen to me in a year from now or five years from now, because that's too far. I think you wake up in the morning, you have an amazing day, and everything's working around you, your kids are happy, your family's happy, you enjoy what you do, you have good friends. And was it a different place the other day early this week and they asked me, like, you're not a 996 CEO, what do you do? And I said, look, I try to make sure that I can find something to enjoy every day because I have enough things to worry about. I could really get myself in the wrong headspace by worrying about a lot of things. I run cybersecurity crying out loud, you know? I live off the fact that somebody's going to hack somebody at some point in time. My phone rings.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  3. The best advice that the really old man gave me on a flight once was You know, life is simple. If you wake up in the morning, you're really excited about going to do what you do for a living, you're blessed. And if you're done after a long day and you're really excited to go home to your family, you're blessed. Did you like that?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  4. Yes. You spend a lot of time here, like, oh my God, I'm the one getting the term sheet, and nobody else has it. I nailed it, I've beaten out eight VCs to it. The question is, that's not how many VCs you beat to get the deal. The question is, if this deal, can this deal stand its own merits? And would you invest and if there was no competition?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  5. You haven't spent a dollar yet. You just put in two months of effort. But remember, once you put the dollar, then it becomes zero, it's zero job to make it successful. So you still have one more chance to decide if you want it or not. I go for a very long walk and say if this walked in the door right now and there was zero effort involved all I had to do was write the check would I take it or not?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  6. I got a very interesting insight from one of my board members. You know, we're prolific buyers of companies because I'm constantly paranoid that we haven't built it. Somebody else is going to build it, so we better go acquire it and find the team to go get it done. And there's one particular acquisition. It took a lot of effort to get the founders to the table, get them to agree, grind through diligence, figure out whether it's going to work or not. It's a substantive amount of money, relatively speaking, hundreds of millions of dollars close to almost a billion dollars. I call on my board members and I said, hey, what do you think about this? So you're calling me. You don't call me all the time about all the acquisitions to do. So this one must be different. I said, no, it's not different. I'm just thinking hard about it. It's taken a lot of effort. He says, over a long work, ignore all the effort you put in. He said, because sometimes what happens is you confuse effort with wanting to get the outcome. I spend a lot of time and effort trying to get it. Then you feel like when you get it, you better take it because you put all the effort in. And he says,

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  7. My concern would be at this point in time, given the pace at which technology is evolving, given the uncertainty in terms of what's going to work, what's not going to work, I'm worried that it might be too much euphoria and a bit of FOMO going around in terms of, oh my God, if I don't invest in something that's interesting in the right founder, I'll be left out. Because people have seen this happen. Look at what's happening in Anthropic, right? If you missed the first round, the second round, the third round, the fourth round, the fifth round, and you look like a guy who didn't have money. Now, yet 20 years to invest in SpaceX, you had three to invest in anthropic. That piece is fundamentally different. I'm sure as many people are happy that SpaceX finally went public, as many people are probably saying, moping, damn, I should have done the Anthropic Round two years ago when they showed up on my doorsteps. I think there's a lot of FOMO coupled with euphoria on the other side. And I think the risk is that we think every company that's going to show up now is going to be the next anthropic, so we better get into it.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  8. Yes. But that's true in organizations too, by the way. Organizations take on the form of the leader. I'm pretty sure if you close your eyes and you rattled off five or six attributes of a company and said it's a company as a founder and say, how you compare the company's cultural values vis- ⁇-vis the founder, and you'd find a remarkable resonance between the two things. Companies act because remember, the organization is trying to please the founder because they figured out that's the way to achieve success. If my CEO is impatient, if my CEO is exacting, if my CEO is ambitious, my CEO suffers no fools, get stuff done, then that must be what they want to reward. So you suddenly find if again depends who has the right values or not, and you told me a story about a guy who had different values and they had to shut the company down, but you had the right values, people will watch your behavior and want to emulate your behavior.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  9. Know this is the hardest problem in the world. I think there's what 20 30 billion people who have been born since the beginning of civilization. Yet there is no AI that can train us on what we need to specifically do to create the outcome we'd like to create. It's way too many variables, right? All kinds of people in the world, and I'm sure their parents, some of the parents are amazing, some of the parents are not as amazing. So I think part of it is you can do your best from your perspective. And I think kids absorb a lot by watching you, your work ethic. They watch your values to see how you interact with them. Because my daughter probably has a better sense of who I am as a person than anything I can tell her because she spends time around me. She sees me interacting in every sort of micro situation, what makes me impatient, what makes me patient, what makes me do certain things. And at the end of the day, your child believes that you have the best intention for them. I think that goes a long way.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  10. Is it good? Look, at the end of the day, I don't think being willing to walk away makes you softer. I think being willing to walk away makes sure that you understand the pros and cons of what you're dealing with. It makes you understand whether you should spend your time over there or not, which makes you understand whether you can get an outcome that is useful for you as well as the other person. We have a lot of choices in life once you have the amount of wealth you have

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  11. Willingness to walk away makes you softer. No, actually, it's the other way around. The willingness to walk away makes sure you optimize the outcome. When you negotiate, if you're fully vested in the outcome, you fold at some point in time saying, well, I can't let Harry Stebbings walk away because Harry walks away, I have no deal. Professor what, Harry, it's going to be these terms or no terms. I'm willing to walk away. Then it depends. The Battle of Wits, right? So he says, Harry, you wanted more? Do I want it more? Does it make you softer?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  12. Let's see, this is free. You're getting to. I'm not sure. I fully embraced all of that, but that was where I started. So if you start from that perspective, over time, you climb up Maslow's hierarchy. It was about food and shelter, and that became about ambition and it becomes about actualization, conceptually, in Maslow's hierarchy. And you get to a certain amount of money, then you decide there are some things I don't have to do anymore. I don't have to be a security guard. I don't have to flip burgers. But that very quickly goes up further. I don't have to tolerate certain things that I told it in my life because I don't need it in my life because I don't have to adapt to the circumstance because I can walk away.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  13. I don't know, who knows? Nobody knows they're going to be successful. You just come in and do your best and hope for the best and see what happens. So that's very eastern philosophy, right? You believe in karma, destiny. How do you manage billions of people in the world? You make sure they believe in destiny. If they believe in destiny and say, oh, this must be what was my destiny in the end. I tried my best. This is where I ended up. It's better than your therapist just like keeps you centered saying, okay, I tried my best. I gave it everything I had, but perhaps this is what God intended for me. You find that hard to believe.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  14. it had to be done it's karma when you come from eastern philosophy it's karma right it's destiny this is what you need to do to break your destiny so you do that so you don't worry about what you have to do now at that point in time there was no

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  15. When I came to the United States, I was a security guard. I took notes with the disabled. I flipped burgers at Burger King. I had $200. I had to find a way of paying my tuition.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  16. I think it's not about money as much as it's about success. Remember, we all follow Maslow's hierarchy. I came to the United States with two suitcases, $200, and I was willing to do anything, anything at all within reason is the right side of the law to make sure that I made a life for myself because there was no way to go back. I was going to use the different word, but I'm not going to use it because you go crazy again. There's no going back, right? It was a one way ticket, which I did not have, I had no recourse. So I was willing to take whatever it took. I took notes, became a security guard, I tried to pump gas for a weekend.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  17. Because that's how you put yourself first. More important believe in yourself, right? Is that what you're supposed to do? Yeah, yeah. Optimize for yourself. I put myself. Be confident yourself.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  18. Question becomes what backdoors are you worried about that these open source models have? What are you worried about? And that's true for any nation state, right? If there's a nation state sponsored open source model, what are the backdoors? Can I get in? Does the model wake up one morning and it's got a sleeper agent in it? It starts sending all the data somewhere else. Those are questions. Those can be secured. That's why you come to Paul also to help you secure the models.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  19. No, I think that the challenge is right now, the frontier models know this problem and they're aggressively moving to incorporate memory and context into their models because they understand that's the mode. And the challenge is you have to pay for twice. If you say, no, I don't want to use your memory and context, the model may not be usable if you use an orchestration layer. The orchestration layer today is not as well funded as these models. Risk is you end up in architecture where the model has a lot of context and you cannot be model agnostic. You actually be model captive to get maximum efficacy and value for what you want to get done. So you have a choice. You have to go all in on the model or you can't go all on the model. You can't do with one what you can do with the other. And if you want to do it with the other, you have to redesign your entire application that is deeply embedded with the capabilities, the second one. So in the world of bifurcation and horses for courses, I think open source is a good thing because it allows you to play the cost curve. You don't need the smartest model to do the smartest thing. Open source is good. Whether it comes from a certain country or not.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  20. Want to see a world of bifurcated models with some sort of orchestration layer, as we've talked about, and you're busy finding orchestration layer companies that can allow you to pick the best model for the right task, that those orchestrational layers have to get smarter and smarter. They have to understand the context, they have to understand the memory. So the question is, do I store my memory and context in the orchestration layer, or do I store that in the frontier model?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  21. Remember there was a large tech company which also had open source models for a while. So it's interesting to watch open source models. The question becomes in the future do we end up with horses for courses? Do we end up with models that are very task specific and very helpful in certain tasks? And do we always need to use this mega frontier AI model for everything? And you already see that with 11 labs and the voice models that are out there, which are specific to a task, and they probably do that task better than what the Frontier AI model does. So over time, if you believe the world bifurcates into many task-specific models which are going to be useful for that task, that task specific model could be better training across the depth in a vertical space. It's going to happen physical AI, for example. I don't think physical AI will be as easy as having a genetic frontier model because there's no consumer use case for physical AI, right? It's a depth use case only. Question is, is your physical AI model that helps you fly planes going to be the same physical AI model that helps you drive cars most likely not? It will be the same physical AI model that does robotic manufacturing? Probably not. So you're going to see depth in these models.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  22. Yeah, of the total SP market cap, what percent is tech? And what is that 20 years ago? What will that be 20 years from now? It was less and it'll be more. You know, 100%. I'm lying in that way. So the entire tech space, like, you know, what do you call marketing tech in the future? Are marketing spend or tech spend? What do you call HR tech in the future? HR spend or what do you call the spend on all the tokens which replace Rapid Human Tasks? All becomes tech spend.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  23. Into it. Let's just try it. Exactly right. So it's highly innovative. There are new attack vectors. People are going out there trying to chase them. I'm not going to build everything myself. People will build great stuff. And sometimes people will great stuff and build a platform around it. And that's fine. Remember, we come from a different vantage point. When I started Palo Alto, we were less than 2% market share in the entire revenue of cybersecurity. We're closing it on 8% or 9% right now. There's still a lot of room between 8% or 9% to 20 or 30 or 40. That means there's still 60% of market cap out there to go enjoy in different companies. And that's not all going to be existing players, including us. There is room to build companies which have tens of billions of dollars of market cap in the next 10 to 25 years.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  24. I'm not going to fight against innovation. I think there will be venture scale returns in cybersecurity because remember we're the most innovative industry in the world. The bad guys are always looking for a new way in. They're not saying, oh, I exploited that two years ago. Let's try it again. Maybe somebody hasn't deployed a patch again. Is that sure? We fixed that one. You got to go find a new way to attack the arty tide.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  25. There's already a trend in our favor underlying that, where people are realizing they can't have 40 to 60 cybersecurity companies that they have to manage themselves. So we've been driving this trend of platformization already for the last 24 months or 36 months. We already see the fruits of that where people saying, you know what, I don't want 40 people solving my problem. Let me put Palo Alto. It solves the problem that 20 different companies do together on one platform. The good news is because we are all coming to our senses and saying, yes, we need a lot more enterprise context, enterprise data, it has to be stitched, it has to be seamless. That's what we deliver with our current proposition. I just need to bolt on the right, not bolt on or embrace the right AI capabilities and that stuff.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  26. If you look at most SaaS software, right, in the past many years, once you're fully deployed at a company, somebody says, listen, I've got all this cool data about all your employees in my HR system, and I can help you get more insight in HR system. If you take a Salesforce, they have a Salesforce marketplace with 300 apps you can use, which are analytical apps that feed off your own system of record, go to market data, and it helps you analyze that data.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  27. Synthesized analytics and outcomes than you've ever had before. I think the third question which we started off with is like people are not sure how many people are going to work in these enterprises in the future. So if you take the confusion of how many seats are going to survive in a SaaS world, take the confusion around analytics are going to get done differently and system work gets reimagined.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  28. I think what the market is telling us is that the system of work or the systems of record will see a reimagination of workflows, as you and I talked, going from software that doesn't have an opinion to software that has an opinion and expresses an opinion and also does a lot of work for the human so the human doesn't have to repetitive tasks. I don't think those AI applications have been created. I think the SaaS versions exist. We all use them. I think at some point in time we'll see AI applications that do a lot of the task and workforce reimagined. I do think a lot of SaaS has built a lot of analytical capabilities that sit on top of the systems of work and systems record. I think it's a lot easier to abstract that data into some large data lake and have LLMs analyze that data for you and give you the answers. I think the analytic world is getting reshaped already where you can see people like Snowflake or Gleen or Databricks. All these people boast enterprise data lakes where you can bring the data and run LLMs against it and get you much more.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  29. I think they are more involved in trying to learn what's happening out there from a technology perspective than I've ever been because the stuff is moving so fast. And if I don't have a point of view and if I don't encourage my teams to pay attention to it and we talk about it, I think there's a risk we miss a trick. And if you miss a trick, remember in life in technology, you miss one trick, you can survive, you miss two tricks, you're partly impaled, you miss three tricks, you could be obsolete.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  30. Maybe it wasn't a big price, but I could have paid double. That's not the point. The point is things I buy either they're going to help me 10x or 100x or they're going to fail spectacularly. It doesn't matter if I paid 1 or 2x at that point in time. Of course, I should be paying 2x and having it fail spectacularly all the time. But the 12x doesn't make a difference. The 1 is to 10, 1 is to 100 is what you do. That's what we'd like to do as well, not from an economic return perspective, from a business value perspective in our business.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  31. Agentic securities to have some sort of a gateway. So you bought a gateway product. Now I got it at the right price. If I wait, look at what's happening now. Suddenly people are waking up to the idea we need some sort of a router or gateway that all traffic needs to go through because of optimization reasons, because of routing reasons, because of token maxing reasons.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  32. Yes and no? Yes, we can wait. That doesn't mean I don't need to learn. If I'm not paying attention to eight different players in the space, which I'm sure you do too I'm not paying attention either of them, trying to see who succeeded why, what did they do wrong, what are the guys who got it right do. It's very hard for me to assess what made it work. Was it a fundamental, it was a bad idea? The technology is bad. Agents are not good. Agents are not going to work. It could be that, or this company didn't implement, right? The agents are still a phenomenon. Somebody else is going to execute right. I need to understand the underlying technology for sure to make sure that my team's thinking about it and do we adopt it, adapt it, and secure it in the future, right? We've got agentic AI company, Gateway six months ago. Didn't cost a lot of money. But I figured out saying, listen, if everybody's going to gentify the enterprise, how are we going to know how many agencies are running around the enterprise? I want to keep track of them. How are we going to govern them? How are we going to secure against them? I said, the only way to do that logically is to find a way to aggregate agent traffic somewhere. If it goes through a certain gateway, a firewall or some router, I can watch all the traffic and I can stop an agent from acting. That's the only way it works. So I said, the first thing you need to be able to do.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  33. Watching people on LinkedIn saying, This is an interesting technology helping the founder. So, my first step is to ping somebody who's doing something interesting, which I don't fully comprehend. They seem to be getting to a degree of success, which gives me a feeling this could be something relevant, perhaps not this company, but the construct that they're working on, the concept they're working on.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  34. While my current paradise, I told you, is this market is moving so fast that based on what you read, that an open claw comes out, suddenly there's this thing that people are going to have agents. There was a moment if you saw there was agentic browsers, remember? We don't hear about them much, but there was a moment when everybody was going to have an egetic browser, your browser was going to be your computer and that's going to do all the egentic tasks. When I hear about these things, I'm trying to assess which one's going to work. If it works, how does it impact my product portfolio? What do I need to build in anticipation of this technology becoming mainstream? And that window from the idea to execution is shortening in the air, what did you can say, right? Like the way these companies are coming out and getting formed in 12 months and 24 months and getting 100 million ARR is probably the fastest ever, which means if that's what my enterprise customers are using, I have to figure out a way to secure that stuff. Well, my team doesn't fully understand all this stuff, so I'm busy listening to podcasts, listening to people, watching people tweet.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  35. I think that's the case. I think as we think things evolve in the next 12 to 24 months, people will switch from one set of products to another because something will emerge as

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  36. Going to sit in your office and build my product while I adapt it to your needs. That's what it is, right? That's what we saw from Palantir. That's what we're seeing from all these companies. So what you're seeing is I'm going to send my product engineers or developers to your enterprise. They're going to build my product. If you do it right, again, FDE is a different version. Some people are just trying to get you to consume AI, which is actually not an FDE. It's just a technical sales consultant who's trying to help adoption. On the other hand, an FDE truly is somebody who actually brings the code back from a customer side and goes back to your product, I say, listen, I built this at the customer side because they had this need. We should incorporate this into our product because everybody's going to need it. That's NFD in my mind. I think FTEs are needed for the short term because remember, all the enterprise AI startups are hungry for revenue. For some reason, we've created this notion that don't worry, just keep selling it. There's a huge sort of pent-up demand around AI applications. Sell it before the product's fully ready. That's what you're seeing.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  37. Of course What is true is we've only been chasing the enterprise dream for AI for the last 12 months at best. And if you think about everything that happens on a weekly basis, we see new things come which we don't quite fully understand and grasp, right? We're all busy trying to get our arms around LLMs on how they're going to be great for chatbots to talk to our customers as an enterprise. And suddenly agents showed up, oh my God, I got to figure out agents. I'm going to start working internally. Agents are going to do a lot of stuff. I'm pretty sure you could still have a agent fest and have everybody tell you what an agent is. You'll still walk out and say, I'm not quite sure that his agent or her agent is the same as what the last guy said. So because AI is moving so fast, I don't think the products are fully there yet. Like the enterprise products at the application layer don't exist in their entirety because we haven't been tested against the enterprise ask. So FTE is a short form for saying my product's not fully there because it's evolving. As the technology evolves, I'm going to send some people across.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  38. 14 people together and saying, Hey, Harry, tell me today what have you done for AI in the last three days since I last talked to you in your organization? And what motivates you, whether the fear of Nikesh asking you three days again, what you did, or your sort of inherent learning ambition, or it's your team pushing you, you will show up with something. Then you'll see what the other guys are doing. Oh my God, I'm doing a lot or I'm not doing enough. So it creates a little bit of Darwinian competition amongst them. It creates this urge to go embrace this new technology. And I think hopefully I get 14 people fully motivated and then they go to that to the next set of people. Because I need to transform from the top down, not from the bottom up on this topic. There's a bottom-up experimentation, of course, right? People using tokens to see who's really good at that. That allows me to find the best talent. So you've got to find a way of transforming 20,000 people over the next three years in that direction.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  39. Look, everything. When you go talk to a product manager or any large company, I'm pretty sure they have a product roadmap that exists in their heart, in their hands, which is six months or twelve months long. I can go fix all these things. I'm like, what's interesting is in the six to 12 month thing, there's nothing called agents in there. How come the world is talking about identifying everything and your product roadmap doesn't have that? I'll get to it once I get this done because it's what customers want right now. I'm like, nope, that doesn't work. How do I get you to do more agentic work? How many people are you going to free up doing development the way you're doing it today so I can use that excess resource to go make new things happen? So those are all important conversations. I can have them one at a time across 14 or 20 people or I can have them twice a week with them and people demonstrate how they are. And what's fascinating, remember, you have to make sure your leaders are ambitious. You have to make sure they're competitive. You have to make sure they want to win. You have to make sure that they have a learning mindset. When they watch their peers around them do cool shit, they want to show up with cool shit the next time. So for me, it's getting...

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  40. You don't remember. Well, the Jews, we've seen this movie before. Sometimes it's fine to have seen this movie before. And the telescope, the chief internet officer, was to make sure the organization was ready for the internet because I'm too busy in my traditional business and I don't know who Amazon is, I don't know who Google is. So this wonderful 24-year-old who understands this stuff is going to help be my savior. And then CEOs would wash their hands about the internet because they have this wonderful team of people who would be frustrated because they can't get anything done because nobody's giving them attention. The risk of that happening is true with AI as well. I'm so busy doing what I did yesterday. I have no time to think about tomorrow. So meet my chief AI officer who was probably a researcher at some amazing university before and has low execution skills. Until I can get my leadership to understand agree the extent of the AI challenge and the AI opportunity, we're not going to make progress.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  41. Yeah, like I discovered this in 2004 when I was in Europe, I ran Google Europe. I used to go around beat CEOs. There was this fad where CEOs would hire this 24-year-old Sherpa. They were called Web Sherpas or Internet Sherpas. It's like chief internet officer. Remember those companies had chief internet officers at one point in time?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  42. Everybody comes and shares how they're adapting to the new world of AI. What are they doing from a product development perspective? How are they thinking about it? How are they including agents in their products? How are they going to go build the back-end infrastructure? How do we think about how they're using tokens? How do we think about the capability of resources? Remember, for me to transform a 21,000 people organization, I have to get the hearts and minds of the leaders to make sure we're all swimming in the same direction or pulling in the same direction. So this is my way of ensuring the top 15 or 20 technical leaders in my company are pulling in the same direction. What would the direction be? And as you know, there's no expert, then a group of smart people do better than an expert. I don't think there's an expert for future enterprise design yet in terms of here's the blueprint, like you said, as a VC, you're saying, well, shit, where's the value going to accrue? Is it going to be in models? Is it going to be in the application layer? Trust me, we have to have a point of view on that stuff and what's going to emerge in the future before I can start retransforming my company.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  43. Yeah, yeah, I will, because everybody in my company wants to do the AI, so I use it as a converging function, as a convergent to do brainstorming across my team. How do we think about this? Why are we building this?

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  44. Different courses for different horses, right? I don't think in our business we can go implode the organization because I don't think the underlying application software is there. I don't think all the things that we've talked about that we need to get done are ready from an AI software perspective. I don't want to build a lot of software that is proprietary to me for things that should be available for everyone. I don't want to build an AI marketing stack. I don't want to build an AIHR stack. I don't want to build an AI ERP stack. I'm hoping that somebody goes and does that much more effectively and efficiently for the world at large. Perhaps it's the next iteration of Salesforce, next iteration of SAP or the next iteration of workday that is going to help me do that because I do believe it needs to become more intelligent.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  45. The approach of traditional car manufacturers, which are trying to stick a little bit of AI and sort of AI washing their cars and saying, I'll get there eventually

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  46. My fear is do we all need to stop and start thinking the way more way as enterprises or is there room for the Tesla approach to self driving in our businesses? Because we have an existing set of customers to satisfy. We're not going to take kindly from me saying, you know, guess what? I chained my product. It's right 80% of the time. And I'm going to take those few years to train the product to be right 100% of the time. So my fear is, am I pivoting fast enough in my product strategy that over time my products become more self-driving than they are today? Or do I need to go faster? And can I get there by automating or AI enabling certain parts of my product where I can apply the models that are capable to do certain aspects of cybersecurity today and keep doing the others through machine learning and managing S cases, edge cases through machine learning, or is it time for me to pivot? My view right now is you have to have the Tesla approach if you're in an enterprise that is building AI infused capability. But you can't have...

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  47. Look at the camera, otherwise he can't drive. And I know FSD gets better, but that's another way to get there. I'm going to keep training. I'm going to fix this. I'm going to start working the edge cases as my business continues to evolve. The third one is I'll infuse some degree of self-driving into my car because I've come from the traditional model of having amazing cars, great V8 engines, beautiful sleek cars, and I'm not into the technology aspect. You see them out there in the street. They have all three versions out there.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  48. Questions for you The paranoia I have, if I look at self driving, there are broadly two or three approaches out there, right? One was my car is not going to have a human in it. It's called Waymo. I'm going to keep bounding it. I'm going to keep pounding it, training it until it learns by itself to drive and no human shall be holding the steering wheel ever when my customers are in it. You see, it's out there. Many cities have Waymars. I saw one down the street from here. So that's one way of doing product development. Or what you do is every edge case gets discovered. You build training around it. Every experience is a learning experience. You build training around it. You keep training you. You keep training. You keep training. Get to a point of total autonomy. The other version is I'm going to start taking segments of the driving and start automating that segment where I get really comfortable so my car drives 50% of the time, the other 50% the human gets in on the edge cases. That's my Tesla. Tesla used to drive just the highway for me and now it's getting better at other streets. It's slowly getting better. But still I'm holding the steering wheel very often and it'll tell me you're not paying attention.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  49. Had all kinds of conversations with models. This is the same challenge. How do you make sure that he can put enough guardrails around AI model that you've built to make sure it's only used for the purpose that you had? That's the challenge that there is. I think the guard really needs to get better to the extent the government feels that guardrails aren't robust enough. It's trying to tell us it's a national security issue. We need to go fix the guardrails. But the thing is it's a simple matter of trying to fix, treat the guardrails as a real problem and solve it.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source

  50. We're going through a discovery process. I think this notion of guardrails has not been built robustly enough because these models seem to be easy to get past. Remember the early days when you used to read about somebody had this conversation with a model and found a way to albeit the guardrails because it asked questions differently and the model was able to get jailbroken. It became a hobby amongst people.

    2026-06-22 · The Twenty Minute VC · 20VC: Nikesh Arora on the Frontier Model Problem: Breadth vs Depth | The Future of Token Costs | Memory Becoming the Moat | Where Value Accrues: Infra, Models, or Apps? | Why Enterprise AI is Not Ready & Systems of Record vs Systems of Intelligence · IDENTIFIED FROM THE TRANSCRIPT · source