YouSaid · the spoken record

Patty McCord

lines on the record: 143
first: 2018-01-08
most recent: 2018-01-08
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“I know, because then they would say, damn it, you know, if I don't piss off that customer, then they might tell somebody we're a good company. And that's going to be $17.49 of marketing spend that doesn't have to happen. Right. And I just go to home at night and go, I contributed $5,000. The bottom line today, yay me.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“I'm with you on that. But I think really the key is context. Having people understand your business or your service or your client, what are you doing and how does it work, right? I often say, you know, the number one thing in PERK I would give a customer service rep, I teach them how to read a P&L.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Anyway, Patty, this has been great. So I'm going to finish up because what is the key, if you would take away, I don't like to do one thing, but what do you think the key part of a powerful company is? I think it's treating people like adults, but you may have a different opinion.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“I know. You know what I mean? Now we can't work with them. Now I have to go. Someone the other day was I have to go to dinner. Someone has to be there when I go to dinner with a woman. I'm like. What? You can't control yourself. Like, you can't, because they might say something. I'm like, come on.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And I had two sons. He might be ditch. And he was like, ha, I go, no, really. We might kill you. Like, you're lucky. It's a really interesting thing. And I hope it does degenerate because after Ellen Powell, we did a story about people saying, now we can't hire women. Sort of it's the Mike Pence.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“We need you Where you are. The lower the bar thing is really interesting. I've always noticed that they only bring standards up when it comes to women and people of color, but not with the 10 idiot men, white men they hired. It's really, and I was like, you never used it for that. I know that guy's an idiot. I'm pretty certain. And that guy's an idiot. But you never use the word standards. Those are a thousand cuts. One of the things that's interesting about the hat enough thing is I was someone the other day and they're like, well, do you think things have changed? I said, you're lucky we don't kill you. Because that's next. You know what I mean? Yes. It might be”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Take it anymore. And you're a good guy, and we need you on our side, and you've got to help. And whenever, you know, just call me anywhere you are.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And I am there inside of your head listening like I always have. And how, and I said, Noah doesn't seem like much to you, but it's a death of a thousand cuts. Oh, can't.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“You know, I just talked to a friend who's an engineering exec, and he said, yeah, you know, the company I joined kind of went too far and they lowered the bar. And I sent him a song email. I'm like, you remember how I loved you? And I still do. Do not ever. Say lower the bar again as long as you live”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“It's enough It's enough. And the other thing that I'm really hoping is different. Is that there are men at our sides who will help us?”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“I know, but I think we've had it. I mean, you know, I get asked about this a lot. It's like, you know, what are women doing this time? I'm like, we've had it.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And fire them. Right, right. It's slow and it's methodical, but really it works. So just be amazing and fire them. Yeah, yeah. I think what it is.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“The chardonnay in her hand, yes, at Sun in the 80s, you know, everybody always wanted her to be on these women's panels, right? And I'd set her up because I ran diversity. And I remember her saying, here's the deal. Be really good Really fucking good get promoted a lot. Pay attention to those people who dismiss half of the employee population on the basis of their genitals because they're stupid.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“At the very least, if you want to argue the pipeline issue everywhere else, you can't argue it on boards. There's qualified women, people of color, all kinds of people that you can pick for boards. So there's a place. There's just no pipeline issue on a board. And it was really interesting. I was like, you just don't want to change. You're just being, I use the phrase, it's not a meritocracy, it's a mirror talk. Like you just...”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Open Europe Which they did. That was their name. And I was like, well, I was trying to make a point. He's a funny guy. Yeah, he is.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Journalists. You want to find qualified people. Open Europe. Well, it's the same thing with the boards. You know, I wrote years ago, I wrote a piece about the Twitter board because I was driving me crazy. It was 10 white men of the same age, essentially. And so I always talk about it's my favorite lead of all time, which was the board of Twitter, which has three Peters and a dick, which they did. That was their name. And I remember Dick Costlo calling me and saying, that was Druid, but really funny. And I was like, well, I was trying to make a point. He's a funny guy. Yeah, he is. Was that like...”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And I said, huh, isn't that interesting? Because out here in the Silicon Valley, I hear the VCs and the executives go, it's a pipeline issue. If there were qualified women, I'm like, these women are in the room.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“As 25, 30 years later, don't give me a party. It's like, stop it. And I got interviewed last two days ago, somebody from time, and she said, what do you think about the response of the Me Too movement after all these harassers have been fired and now all these women are taking their place? Right.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And the doors are closed. I'm like, okay, let's review. What are the three most female dominated organizations in any company? HR, finance, and sales and marketing. We own pay. Two of them. So, seriously”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“No, no, we don't. But I do want to end up. We have to finish. You know, we have to stop in very briefly at the Me Too movement and everything else, the sexual harassment. Is there going to be real profound change from this, do you feel?”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, that's an interesting question. I think they should, because I do think it does reveal that people make, that certain people, especially men, can do better at getting more money, and it's very clear, you know, it's pretty.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“No, we can't do that. And people would freak out. They would flip out. It's so emotional. You know, it's like very personal information you wouldn't share. I'm like, so first of all, they share it anyway, just in case you think that just when you got promoted, you stopped sharing. You didn't. We all see it, right? But we can handle it. We're executives. Right. We're smarter and we're selfless. So we can, because we're mature, we're the grunt, right? We're the special ones Everybody in payroll can handle it”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Lots of times, and we can do that one too. But I say, I remember saying to the exec team, you know, I think we should be able to share compensation. Oh, we can't do that.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“If it's like we're cheap, then say we're cheap, right? Or if it's like this person makes more because they're worth more in the market. It's a market-based system.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Okay, here's a great example open compensation. Like, should we tell people salaries or should we post people's salaries? And my theory is you should be able to explain why you're paid what you're paid.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Every company I talk to now delivers their products to their customers collaboratively. You rarely have a, you know, let's talk about how we're going to solve this problem and somebody from marketing and somebody from sales and somebody from engineering and somebody from product, right? It's people from cross disciplines are together now. And it's partly because we're more networked. Social networking helps us and we can collaboratively work and be more informative with each other. We're the top-stown hierarchical is like I know something you don't know and the farther I'm gatekeepers in the pyramid, then the more information I have, which means the flatter the pyramid, the more the people on the bottom are expected to not be able to handle it.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“I do think so. I do think that here's what I think is profoundly changed. Collaboration. That back in the day, your engineering team delivered a product to marketing to market, to sales to sale. And they were distinctly different organizations that they had their own behavior sets and their own set of rules. Don't even get me started about sales cultures, right? But I don't think”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And the influx of younger workers into the system too, you know, it's an interesting thing now when I come in and people are, you know, thank God we've probably washed through the millennial story now because I'm so sick of it. It's like, really?”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“There was an association with it. I remember Reed asked me one time early on we had just gone public. He's like, I need you to be a professional HR person and do a best practice survey on stock options in Silicon Valley. And as I'm going through my slide deck, I'm explaining RSUs. And he says. This can't possibly be as complicated as you're making it. Dude, I haven't even gotten to the taxes. And he goes, what is this? And I'm like, well, the SEC's kind of got wind that we've been printing money out here and they'd like us to do something different. And he said, well, who does this? And I said, Everybody It's like why? And I said, Well, HR people are kind of sheep and Google, and Google does it, and we call it best practices. And he said, what did we do before Google? And like, whatever Microsoft did. Right, right.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“It's some bigger because where is the workplace culture going? I don't think it's the indulgence at all. So I'm a business person first and then this other culture stuff later, right? And so it's to me, it's like, it doesn't matter if everybody's happy and you're not getting anything done and you're not successful. So, I mean, in the end, it always plays out. And part of the reason Google had such an impact with their culture is they had such an impact with their product. Right. Right. And so the association.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“So, finishing up, I want to talk about what impact has this sort of mentality of Silicon Valley, which is everyone gets to talk, it's a flat culture, although it sometimes isn't. Like it's a fake news kind of flat culture. Everyone is happy. Everyone gets what they want. It's a very indulgent culture. What, you know, Google, I think, really did lead the way in a lot of things. Like 100%, they changed the way people, some of which I thought was great, like the 20%, like rethinking, like I remember them experimenting with Quanset huts and how people work physically, which I thought was great, the bicycles, all these ideas was one innovation after the next, some of which worked, some of which didn't. Have they changed culture or does culture snap back? So I'm trying to get to the idea of what makes the powerful culture. Is it that indulgence or is it bigger? Because where is the workplace culture going?”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Why did that get so much attention to the firing? Because the minute I was like, oh, you got to fire him. I remember arguing with Google, but I'm like, I don't know. Because I called him up and I said, I'll be writing about his fire. And they're like, well, we don't know. I'm like, oh, no, you're going to fire him. You have to. You have to fire. What are you talking about? And it was like, I'm typing it right now. They're like, whoa, I'm like, no, you're fine. I know where it's going to, the story's going to end. I'm just waiting for you to get there. And it was an interesting thing, though, a lot of people in Google found that problematic. It was touch and go with the top executives.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“And then, which I think was a shock, different. And they're like, Yeah, you can't say that, you're fired, which I think a lot of people internally were like, wait, I thought we could say anything. And I was like, oh, you could. There are consequences, which I thought was interesting. And so they had missed the part of a consequence part, which is A.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Everybody, right? So when you have a couple, the reason because I'm thinking of the James DeMoore thing, like Google was radically, you know, they had the TGIFs where you could insult and they would go down to like, I didn't like the, it was often kombucha related, like, or something I didn't like, whatever fantastic thing you got. I wasn't quite right. My fantastic lunch. But it would be everything. And so they would tolerate and encourage it. And then they moved on to boards and more boards. They have so many boards there. And that's where the James DeMoore thing popped up.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Like that or this was my role My role in a company was to say, I know that you've been trying to get notice, and I know. In the large compan You raised your hand and you questioned whether or not our head of product had done the math. PhD”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“You've decided. Right. But it is sort of a Silicon Valley thing where everyone does get a say, which is interesting. Again, I remember sitting in another company and someone put up their hand and I think it was a It was someone who just shouldn't have been saying anything. And I was like, and they're like, Well, we listen everywhere. I'm like, why? Why are you listening to that guy? You know, that's the.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“When you're in the middle of the decision making process, once the input phase is over and now you're arguing and deciding, then nobody's business.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“No, I get that. I get that. But it was interesting, it was a question of, like, I think when your manager always thinking about how much stuff you should say and so much you shouldn't. Well, so I'm saying when you're”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Doing it for the right reasons. So I would say the difference, the nuance for me in your comment about honesty There's a part of the respect that goes with honesty that says, I guess I'm just going to leave it to you to decide because this is your thing.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Your Right. But to have cohesion You have to trust the other people that they're doing the right thing and they're thinking the right thing.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Right, no, I get that. I get that. But it's a really interesting because then people feel like they aren't heard. I'm like, no, I just, I listen to you. I just don't agree with you. And that's a very cool.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Right, that's what I mean. And everybody's going to have input. And I say that's wonderful. That's a really utopian ideal. Don't move very fast and it doesn't get much done.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“You're using honesty in a couple of different ways. So when you're deciding And it is up to the executive team or the leadership team to make the decision. And you're going to make the decision. You must say. Here's the decision we're gonna make. Happy to take input. In the end, we're going to make the decision.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Do you have to talk honestly all the time to people? It's an interesting question because I remember when we sold to Vox after just a year, I just decided we had to because of lots of reasons because there was lots of funding from competitors. They were starting to try to poach our employees at enormous salaries that we just couldn't sustainable. And I remember someone saying, well, we're doing this and now we're doing this. I'm like, yeah, we're just doing this. We're just shifting. Like I just think we have to. And I remember thinking if I had asked everyone's opinion, we wouldn't have done it. Like it was an interesting, you know what I mean? Like, yeah.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“But how we had cohesion around that was we talked about it and we talked about it honestly and we talked about it openly and it was Incredibly painful as we started to realize that the DVD by mail business didn't need to be innovative anymore.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“No, I remember when Reed shifted to streaming and everyone was giving, I was like, no, no, no, this is exactly right. Like, I like him for doing this. I remember, you know what I mean? Like, good for him. But he took it. It was an interesting moment when he did.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Was DVD by mail, right? How could we make that Then we shifted to streaming, and I left right at the cusp of original programming and global expansion, right? Which is yet an, and they're all distinctly different companies.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, I mean, and so I learned that by being at Netflix. I always tell people I'm a serial entrepreneur and I really love startups and the beautiful thing about Netflix for me was I got three and I didn't leave home. You know, the first one was could we come up with a business model that might actually Turject past the money that we raised, and man, it was close, right?”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“What So I think part of what brings cohesion is purpose and what the business is trying to do. And then where disruption and the irritants are really necessary is when the business morphs. Right, so when things change, then those assumptions don't serve you very well. Because you think you've solved all the problems and you know the answers to all of them, it's not true.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT
“Now when I coach small companies, I'm like, watch out for that. Sign, right? And he's like, I said, Well, you know, you've told me this seven times, and I'm a vice president reporting to CEO. So management is aware. Let's strike that out of the sentence, right? I've talked to Read about it five times. I've talked to you about it seven. So, I mean, okay, awareness is there. And I said, do you know why? Things are changing why. I mean, I don't think you were like because.”
2018-01-08 · Decoder with Nilay Patel · Recode Decode: Patty McCord author of "Powerful" · IDENTIFIED FROM THE TRANSCRIPT