YouSaid · the spoken record

Sam Corcos

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220
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2023-09-20
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2023-09-20
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  1. “So the 101s have been recorded for a long time. The recent change, which was the share, was the sharing. It's because the intent is that A forcing function to prevent gossip. One of the things we took from Netflix is whenever somebody says something to somebody else in a maybe a one-on-one context where it feels like gossip about somebody else, the auto response you're supposed to give is, oh, well, what did they say when you told them about that directly?”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  2. “Here's the recording. This is literally what we said at the time that we said it. There's no misinterpretation. There's no anything. It's just, it is what was said at the time it was said. And there have been many, many times where that has been a useful resource. We've actually taken this a step further recently where we now default share all meetings, including one-on-ones. That doesn't mean that you're required to if something comes up, if you say something you didn't mean to say, this is not meant to be like a gotcha thing. If you say something and you say, hey, I don't want this shared, then you don't have to share it. There's a process for auto sharing that you can just stop one of these recordings from being shared. It's totally fine.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  3. “Yeah, the gist of it is that the intent of recording is that it is way easier to just get first person information. So if let's say me and an engineer have a call and we're working through a problem and somebody else also needs context on it, your options are, okay, every person who could conceivably need this information needs to be in this meeting in real time right now.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  4. “Sure. And I would actually add to the tools for the gossipy part as well that we record all of our meetings. So there's just a setting on Zoom. You can set at the organization level of just default record. And so we have that on. And we tell people it's default record, not mandatory record everything. But over time, people get used to it and you just record more things.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  5. “Yeah, like we have a memo internally, which is, I think, also published externally. Most of our strategy memos are published externally. But it says a lack of communication is a lack of performance. And this is something that I think a lot of people mistake they say, while I did my job Didn't communicate well. They say, well, you know, sure, I can always improve my communication. And they feel like it's not an important thing. And we've really taken that to say, okay, well, your communication is part of your performance. So I don't care how well you think you did on this task. If you fail to communicate it while it was being done and you failed to close the loop to let the people know that it was done, who you were accountable to, that is a failure of performance, not a failure of communication as like a separate category.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  6. “Yeah, so closing the loop would be something like when you deliver something, you then send them a message saying, I completed this task. And so it just, the more of these open loops you have where you feel like, hey, did you ever finish that thing?”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  7. “Company culture, what that means. I really think that it means it is the set of assumptions you can make about the other people around you that you work with without having ever interacted with them before. If you can make the assumption that they are not going to gossip, that they are going to close the loop on your communication so you don't have to set reminders for yourself. All of the things.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  8. “I'd probably be a lot of things. We're trying some pretty radical experiments and organizational design, for example, we're building in public all of our investor updates from the beginning of the company, from day one are public on our website, all of our team all hands weekly are public on our website. We're super transparent. There's a phrase that we took, I think this might be from Netflix, which is treat people like adults. And I would say a lot of our values as a company are really Downstream of treat people like adults. When thinking about”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  9. “Exactly. Something like the checklist manifesto would be a really good choice for that, where it's like thinking about process.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  10. “Yeah, I have found one sticking point with that book is the title. I recommended it to a friend who had the exact situation that this book was meant to solve. And he said, well, the problem I'm dealing with doesn't involve any violence. It's like, no, no, no, it's not the point. It's really, it's about non-threatening communication. It's about how do you have these conversations without triggering that fight or flight mentality.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  11. “Yes, indeed. Another one that I know you're familiar with is nonviolent communication Which really should just be required reading for all people, for all humans.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  12. “So we actually have a team book club every month where we read these books, and we've been around long enough to where we've recycled some of them and they've come back up. Some that really come up a lot are no rules, rules, which is the book on Netflix culture. 15 commitments of conscious leadership is another one, which I know you're familiar with.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  13. “We don't have a required reading list for the EAs. We have a strongly recommended reading list for a lot of people at the company.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  14. “It's very common. They're like, what would I even have them do? And usually, when you really push them and they finally get one, they say, why have I been waiting so long? Yeah. This is so much better. But a big part of it is. Remember that they are working for you to help you be more productive and where a lot of people struggle is they end up creating busy work when it's really not useful for either person to be doing work that is not adding value. So if you find yourself in that situation, just say, hey, I only have 20 hours of work this week, read these books, take a vacation. Something that they can do, it's like, hey, do anything else other than create more work for me? That's really the way that the relationship needs to go in order for that to be effective.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  15. “Shows that you trust me enough to do this task. I said, well, by not delegating this to that person, you're actually stunting their career growth and you're not giving them that opportunity to prove themselves. And so those sorts of reframes can be helpful. That's another very common one. I have a couple more notes here.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  16. “Let's just find a different person to be your EA. A whole new process, different people, different background. And then the second time around, it was night and day difference. She understood all the terminology and his output easily doubled and his stress levels just really dropped. He was able to manage his time, had way more time for deep work. And it really just improved his satisfaction. So I would say that's a big one is just don't if you have one bad experience, don't assume that you can't have a good one. Other reasons, one is imposter syndrome is another one. I'm reminded of a recent conversation I had where somebody was struggling to delegate and one of the things they said is, well, who am I to tell them to do this task that I don't want to do? And I find reframing is usually a good way to do it. One would be if I delegated this to you, how would you feel? And they said, well, I'd be really great.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  17. “It's fine. Exactly. So we decided, all right, let's rematch. Maybe we'll find somebody who had a legal background in the Philippines.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  18. “Seen a lot of them. I think probably the first and simplest one is people have tried and they had a bad experience. And a lot of it comes from a lack of experience from the person who is doing the delegating. But sometimes it's just a bad match. We work with a lot of EAs at levels and we probably have to rematch maybe 30% of our EAs. We paired him with an EA, really didn't see any improvement there. And so we asked him how it's going. He said, that's fine.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  19. “I made it my mission to find things that I was doing that I could hand off to her. And some of the most common things that Lori does for me now are. Probably the most helpful one is during the course of the year when I see something that makes for a really good Christmas present for somebody, I'll just send her a note and say, hey, get this for my brother for Christmas. And then November comes around and there's the scramble to think like, oh man, what do I get for Christmas? And she says, well, you already purchased these 11 things for all these people. It's like, oh.”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT

  20. “Also, Drew's story, it came from reading your book almost exactly 10 years ago. And I posted an ad in Craigslist for an EA. I had nothing for her to do. I just knew from reading your book. That this is a skill that I need to develop. I end up hiring Lori, who's been working with me now for 10 years. She showed up and I thought, okay, what do we do now?”

    2023-09-20 · The Tim Ferriss Show · #694: Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go (Plus: Creating Leverage with Tools, Systems, and Processes) · IDENTIFIED FROM THE TRANSCRIPT