YouSaid · the spoken record

Tan Su Shan

lines on the record: 11
first: 2025-11-07
most recent: 2025-11-07
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“It's important if it's important, but I like to learn. And It's learning about gaming or the digital asset ecosystem or about healthcare or whatever. I think learning keeps, like I think you're a learner too. I can see that you're definitely very curious. And I think if the leader is curious and the open-minded and they learn, then that keeps the company relevant Moving forward”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“So, do you remember Nicola what I said about managing through journeys and using data dashboards to measure? So we do a lot of A-B testing. We put in as well dashboards, and there's an instant feedback loop. Customer liked it, didn't like it, transacted, didn't transact. And that is instructive. So the incremental revenue for all the nudges that we give out to customers gets captured by this A-B testing. And that is what we measure as a sign of whether the machine learning is working, whether the AI is working. And so that was 750 last year, hopefully over a billion this year in incremental revenue.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Our aim is to be the best AI enabled bank with a heart. So we're still human. I still believe that humans want human-to-human relationships. But a lot of the mundane, boring work, like writing reports, you know, filling up KYC forms and doing mundane transactions can be done by an AI or a bot. And it can be done more accurately probably by an AI or a bot. Keep those humans-to-human relationships, keep those customer relationships, take out the mundane work, but also have empathy and have respect for our customers and stay there for the long term.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“If you will. So being able to toggle that move, provide a solution because if the first generation thinks I need to sell, then you have to help them sell, whether it's an IPO or a trade sale. The second generation comes in how do you structure. And the third generation are coming in, what do you do for them? So it is a journey. And also for Asians, a lot of us come from, we have currencies that are quite volatile, right? You know, you think about the rupee, the rupee, the RMB, Singh Dollar, Hong Kong dollar. There's multiple currencies, some more liquid than others. So we also have to think about how do you protect your currencies as well.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Well, I think a lot of them are going through that business transition today. So if their businesses are now moving from the first founding family, first founding generation to the next, you're now seeing a real change, right? So number one, some of them might have children that want to take over, some don't. And if they don't, then they will need a solution to sell their business or to find a solution for liquidity solution. And then you've got the next generation and all they're thinking about is digital assets, tokenized assets, you know, crypto assets, whatever, or the MAG 7, right? I mean, I was listening to your podcast and there's a lot of talk about investing in tech, but the concentration of the new generation wealth in the Mac 7 is huge. And so how do you manage that? The second generation tends to be more global. The first generation tends to be more local.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Also, have to play your role as the trusted advisor to say, really, there's a lot of correlation risks in your portfolio right now. Do you want to diversify into a different currency or different sector, for example?”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Very different. Gosh, you know, depends on first, second, third generation when they were born, what they went through. But I would say Asia wealth is generally a bit younger than European or American wealth. And so a lot of the wealth creation has been from their business. Either they just IPO or they've invested well in their business or they've done well in real estate, et cetera. So it's fairly concentrated and fairly chunky. So for you to be relevant to their wealth, you really need to understand how was your wealth created? Was it in shipping? Was it in warehousing? Was it in real estate? Was it in technology? And then when you understand how the wealth was created, then you can kind of get into what are the real needs for your family office or for your personal wealth. Very often, Asian wealth remains pretty concentrated. If they know and love technology, they want to be in technology, right? So you kind of...”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Yes and no. I mean, it's fine if I get to meet people like you, but it can be quite intrusive. Like, you know, there will be a lot of stories that I'll think like, hmm, is that even a story? So you take the good with the bad, I guess, comes to the territory. But you have to be careful and on your guard more often than not. But having said that, it's been an honor. I mean, being Singaporean being, I guess, the first woman for DBS, not the first Singaporean, my boss, my previous boss was, but also inheriting what I think is a really good foundation and having the support of my chairman and my board and my shareholders has been good. Because you know what? Right after I took over, bang, liberation they have happened. And what deliberation. So it was like, wow, okay, baptism of fire, right? And so it's been interesting.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“I think the fact that you had to manage so many different stakeholders is not just the board and of course I've been used to managing customers and teams and the board but it's investors like yourself, it's the government, it's a lot of media, there's a big public persona”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“Well, in the initial days of Singapore's birth independence in 1965, we knew that as a small country with nothing, we had no natural resources. The only thing we had were humans, we're human beings. So you had to open up for trade. You have to open up for talent. So if people, goods and services, and money, financial hub, if you can build a financial hub, a trade hub, ports, you'll get people, you get talent, you get GDP growth, you get jobs. So that's how we started.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source
“So we were formed two, three years after Singapore was born in 1965. DBS was the Development Bank of Singapore, really to develop Singapore in those days. We were small, unindustrialized little island. And I guess we have evolved from our development roots now to being the largest commercial bank in Southeast Asia. But I like to use the D word because DVS, you know, though it stands for Development Bank of Singapore, I think we have evolved. I think we've gone from being a development bank now to being a very digital bank. I like to think we are a disruptive bank, but I also want us to remain the dependable bank and also the data bank of the future.”
2025-11-07 · In Good Company with Nicolai Tangen · HIGHLIGHTS: Tan Su Shan - CEO of DBS · IDENTIFIED FROM THE TRANSCRIPT · source