Neil Coyle
MP for Bermondsey and Old Southwark · Labour · United Kingdom
“Hundreds of constituents on Acanthus Drive, Abercorn Way and Achilles Close face eviction threats, rent hikes and pressure to sign weaker tenancy agreements from their landlord Freshview and the freeholder BMR St James.”
“Ms Lewell, given all the references to Dracula, I am tempted to point out what a shame it is that none of the bloodsuckers from Reform is here. Given the point the Minister has just made, I invite him—and colleagues—to visit the Golden Hinde in my constituency.”
“I thank my hon. Friend for making an amazing speech and celebrating local history. In my constituency we have the Brunel Museum, which is a fantastic local resource covering engineering history, the Thames and the Brunel family. It makes an estimated £150,000 social value contribution, but it struggles to compete for resources.”
“Does the hon. Member also agree that there is a gap in the information that politicians and those who fund us need to supply? It cannot be acceptable for any Member, or any political leader in the UK, to forget that they met the Russian ambassador, to forget that they met someone who later turned out to be a Russian spy—as did the Reform…”
“Does the hon. Lady at least welcome the job guarantee for 18 to 21-year-olds? Does she think that that represents this Government working with employers such as the Premier League and the FA to create opportunities? Is that not in stark contrast with her Government, who watched opportunities disappear while they did FA?”
“Q6. Yesterday I welcomed Bermondsey PC Kevin Webster to Parliament, after his recognition as the Met’s Police Constable of the Year 2025. Will the Prime Minister commend Kevin for his local work, and that of Labour Southwark council’s amazing night time and antisocial behaviour team?”
The complete record
Every one of 601 lines we hold for Neil Coyle, in date order, each linked to its source. Free to read, in full, without an account. Page 7 of 13.
“When witnesses from trading standards sat here two weeks ago, John Herriman and David MacKenzie told us that there needed to be an awareness-raising campaign about the changes. Has the Minister done that, or is that intended to come after the enactment of the Bill? How will that come about?”
“Perhaps rather than chapter and verse, just one sentence would be fine. Will the Government resource Citizens Advice to provide the new information on a whole new legislative change in consumer rights?”
“Apologies for coming back on this, but that is not an answer. Citizens Advice came to the Work and Pensions Committee just a few weeks ago to say that its advisers, many of whom are volunteers, face the most dire circumstances of their 80-year history; the circumstances are worse than they were during the second world war. That is its assessment of the financial situation that its bureaux face in trying to help people. Is the Minister saying that Citizens Advice will be resourced to provide the additional information?”
“There is an alternative. There was a suggestion from trading standards representatives of a take-down power, which would bypass the longer route that adds an administrative burden and places the onus on businesses and individuals. Can the Minister explain or furnish us in writing as to the rationale for not seeking the take-down power and a more immediate means of addressing a problem?”
“Excessive cost for nil result—does not that assessment sum up not just the Minister’s flawed Home Office plans, but the incompetence at the heart of the whole sinking Government?”
“The Minister will have heard the witnesses last week, including witnesses from trading standards. Will the amendments in this grouping be replicated to address the concerns of trading standards and ensure equivalence across the regulatory powers?”
“Is the Minister suggesting that the equivalent powers to access information, which were specifically addressed last week by trading standards representatives, will be covered by this legislation?”
“I am hoping for clarity. I think there were attempts to get information to the Minister when I intervened before. Last week, trading standards specifically asked for the powers that are being discussed in these amendments. I appreciate that this grouping is for a different regulatory body, but does the Minister aim to set up equivalence for regulatory bodies, or is the new body to have greater powers than an existing body with a similar purpose?”
“My hon. Friend the shadow Minister has been accused of repetition, but she made a point about resources. The Minister is making further comments about the capacity and tasks of the regulator, so perhaps he could come back to the earlier question on resourcing, about which a lot of concern was expressed last week in the evidence sessions. Will the Minister address some of that and tell us how the new body will be resourced to fulfil all the tasks that he is discussing?”
“The Minister made reference to the analogue competition. That equivalent is trading standards and physical competition, but last week they told us that they had had a cut of 50% in their capability to tackle problems. The Minister is talking about powers to investigate, to assess, to recall, to monitor and to review, all within a fixed timetable, against companies with very significant resources, so what capacity will there be to review the powers and resources of the new body and how will it be kept up to date in terms of its skills?”
“The Minister’s assertion is not shared by the News Media Association. The Opposition amendment tries to address some of the concerns around timeframes of designation and final offer mechanisms. Will the Minister tell us why he thinks the News Media Association’s briefing is inaccurate?”
“Q Do you have the resources to take on the new powers? Sarah Cardell: The short answer is yes. We are well funded in terms of our budget. We are carrying out significant recruitment, and we have a good breadth of expertise, which is particularly important to developing our digital data technology expertise. We have done a lot of that already, but it remains a key focus.”
“Q Do you have an in-house legal team, or will you be taking on additional lawyers, given that it has taken legal action against some companies even to get to this point? Sarah Cardell: We have very substantial legal resources internally. We have a legal directorate of around 150 people. We will be growing our resource by more than 200 people over the next two years, and growing substantially outside London, which will be key for us.”
“Q Electrical Safety First and the British Toy & Hobby Association have described Amazon and other online platforms as a bit of a wild west when it comes to product safety for consumers. I appreciate that you both support the Bill as a step forward, but what is missing for consumers when it comes to product safety? Is it a new sheriff for the wild west? Rocio Concha: Definitely. Legislation is required to ensure that online platforms take responsibility for the products that they sell on their platforms. We have done lots of reviews and gathered evidence that shows that consumers in the UK can buy very unsafe products on those platforms. Online platforms should be doing more to tackle that issue. The issue probably requires separate legislation, but I want to make it clear that we need legislation, and we need it now.”
“Q So this is a missed opportunity. There is nothing within clauses 67 to 82 on the investigatory powers that would allow for sufficient tackling of unsafe products, including toys reaching children. Rocio Concha: No, I do not think that what is in the Bill will really tackle the issue.”
“Peter Eisenegger: The Bill has clauses that allow us to address that in terms of, “Has the information put before the consumer been complete and accurate?” If something does not comply with safety standards, that has been omitted. It is a question of interpretation that we would have to nail down and make clear.”
“Q The Bill aims to protect consumers and challenge unfair competition online, but one significant disadvantage for British companies and consumers is counterfeit goods sold on platforms such as Amazon. For example, the British company that holds a licence to make Peppa Pig toys has the trademark and the patent, and meets the standards, including safety standards, but counterfeit goods, particularly those imported from other countries such as China, are dangerous and do not meet safety conditions. Will the Bill help end that situation for consumers and companies here? Is it an opportunity to do so or, if not, is it amendable to achieve that?”
“I am afraid I come back to the standards world, which tends to be set up to provide that level of detail for the regulation to lean on. There are standards for complaints handling, for alternative dispute resolution, for dealing with vulnerable consumers and for online reviews—all issues that touch on what we have said. They are there, and mainly my UK consumer colleagues in British Standards either instituted them or were very influential in getting them taken forward. A personal expert view? Yes, I think it can be interpreted that people like Amazon have a retail responsibility. To provide the evidence and analysis to support that position, however, is work that we have started with Electrical Safety First, but we are a bit busy and neither of us has had the time to finish it off.”
“Q Would the Bill allow for a company here to say that? Amazon’s excuse is that that is for the producer in China, for example, to do that, rather than for Amazon. Does the Bill address that gap or not? Peter Eisenegger: This is an area where I have had a lot of conversation with Electrical Safety First, which is very concerned about it. We have started to outline, at a very preliminary stage, what constitutes an online market set of functionality for which people should be held responsible and—what do you know—Amazon fits that. We find that online retailers do not perform all the functions, but they perform enough to be reasonably interpreted as having a retailing responsibility in the traditional physical world. But they have to do the heavy lifting of getting stuck into the detail and mapping it out.”
“A backstop is in action at the moment: the class actions that our law now allows for the consumer world. My colleague Arnold Pindar, the chair of the NCF, is part of an advisory group that is taking on Mastercard at the moment. Another colleague, Julie Hunter, is fronting the case against Amazon about the way it presents its own products unfairly in its online marketplace. These names are in the public domain; I would not mention them otherwise. To a certain extent, the powers being provided to the CMA to be a bit more responsive and active make sense where we have class actions, which really is a major “after the horse has bolted” situation. We hope that the CMA will prevent more horses from escaping. Thank you for the opportunity to comment.”
“Consumers were very clear that, in addition to trusted accessible information and concerns about costs or financial health, they wanted absolute protection from safety fraud, obsolescence or mis-selling, but they also wanted clear and robust standards on certification, registration and standards for installers, and protection against damage and disruption during installation. That is moving away from something that is perhaps more price-led and economic to where we need to have a minimum enforceable standard that works for everyone, so that we bolster the safety net and create confidence in markets. The more that we do that, the more consumer spending we have in the economy, which is good for everyone. Peter Eisenegger: May I make a comment about enforcement?”
“Q Thank you for your work. Perhaps the Government will pick up on some of that. Noyona, I think you were going to come in. Noyona Chundur: May I add something? Electrical standards are not my area of expertise, unlike consumer expectations around standards generally, so I will make a comment about that. Consumers expect minimum standards, particularly in new markets. It is worth saying that when we are talking about new digital markets, everyone is vulnerable, so there is no “vulnerable consumer” per se. An interesting point to make is that we did a joint project with the Utility Regulator for Northern Ireland on what consumer expectations might be of future regulation and decarbonisation.”
“Be it fake reviews, subscription traps or the responsibilities of marketplaces and platforms, unless there is real, effective enforcement, people get the impression that something has been done without really having the rights that the Government say they have—when I say people, I mean consumers.”
“Q I want to see the wild west tackled. As the Bill is drafted, will the consumer detriment provisions be sufficient to tackle producers or suppliers of products that reach UK consumers via platforms such as Amazon, or do the platforms need tackling for responsibility and enforcement action? Graham Wynn: I should say that Amazon is a member of the BRC, so I preface my comments with that. Amazon does tell me that it is using AI and other means of ensuring there are not fake reviews, and that it takes as much responsibility as it can for product safety on its sites and for illegal products. Clearly others have a different view and think that it would be possible to go further and Amazon should be legally obliged to take more responsibility. Again, throughout the Bill, the issue will be resources for enforcement, as it is in general.”
“Given the jump in mortgage arrears, and to help everyone who is struggling to pay the Tory surcharge on their mortgages since the disastrous mini-Budget, is the Minister considering increasing access to mortgage interest relief?”
“He told everyone he would take his own life. The police attended, but he fell and was pronounced dead the following week. That is what the mental health crisis means in practice—the loss of life, the human tragedy. Stephen deserved better, and if individuals like him, whole communities such as mine and multiple public services are not to face similar situations, with the avoidable costs and loss of human life, mental health reform must deliver better. I hope we see a serious case review and I look forward to that coming forward.”
“He was ultimately sectioned and detained for his own wellbeing, but then discharged to the unsafe home that he had told everyone he was unable to live in. He called the London Ambulance Service daily. He and others called the police. The police told me they had visited and intervened 56 times in recent months due to his behaviour. It was a crisis for him, for his neighbours in the street, including Norma and the Groombridges, who were trying to help him, for the London Ambulance Service, which is already overstretched and struggling, and for the police, who now say they may have to stop responding to mental health call-outs. Stephen was discharged and did not get sufficient support. On Wednesday 19 April, just three days later, he climbed through the window frame on the top floor of a Browning Street building.”
“The Minister made some claims about figures at the Dispatch Box just now, but SLAM told me last week that, despite the level of the crisis, it is cutting £45 million this year. What that means in practice is horrible. I wish to talk about the human impact. I met Stephen Crawford through the Walworth community council. I have known him since 2010. To be clear from the start, this was a man who was known to the local community and known to council care workers and local mental health services. He had severe anxiety. He was a sweet, gentle soul, but he was a target for those seeking to misuse him and his home with criminal intent. Understandably, he became very agitated about his home following break-in attempts and thefts.”
“I am talking here about fast access, professional support that does not require a GP referral or a long wait of time. This is vital support on the frontline delivered by a Labour council and an integrated care board, which are prioritising correctly. We are also a community served by South London and Maudsley NHS Trust. SLAM staff do their best to meet needs, but, sadly, I see people and their families who are not best served. I know that SLAM wants to do more—I speak to the staff and I met the chief executive last week—but it is limited by a Government who lack ambition and intent. The Government are not just ignoring the crisis, but contributing to it through things such as benefit cuts, and allowing food bank dependency and debt in a way that contributes to mental ill health. This is also a Government who are cutting capacity.”
“The shadow Minister mentioned 400,000 children. I bumped into Karen, my constituent, on the bus this morning. She finally has an appointment for counselling after three years of waiting in Southwark. Therefore I speak today from personal experience and as an MP representing a community with a high prevalence of mental health conditions, including some of the highest levels of psychosis anywhere in the country. However, I am privileged to speak as MP of an area where there is greater support for some people. Southwark’s Labour council has been at the forefront of instigating measures, including online support, the Quality Indicator for Rehabilitative Care, the Nest system for the under-25s and an equivalent wellbeing hub for the over-25s, which helped more than 2,000 people last year.”
“This crisis is exposed in that lack of access to support, lack of outreach, lack of choice, lack of control over support being received even where it is received, lack of genuine community care and lack of priority being given to mental healthcare overall. It is also exposed through an overuse of detention. Detention is necessary when people cannot manage their own safety, but it is the most costly end of mental health treatment when all else has failed. It is more expensive than sending people to prison in this country, but it is over-relied on by a failing Government who are unable to see long-term needs and the means of saving funds as well as saving people. As has been mentioned, this is also a crisis exposed by a rising inability to meet need, as demonstrated by the size of, and time spent on, waiting lists.”
“I also wish to speak civilly. For me, this is fundamentally a debate about mum. My mum was diagnosed with schizophrenia before I started primary school, so I have been talking about mental ill health all my life. Growing up, we saw on a weekly basis the inadequacies in support, the rough treatment from mental health services and the results of poor medication. We cannot ignore the fact that there have been some improvements, but some of the worst of the ‘80s appears to be returning after 13 years of Tory Government. Governments have failed to improve the system, which is described as the Cinderella service, since before Cinderella was written, which apparently was as long ago as 1697—I discovered that only today.”
“I am glad that the Minister referenced Versus Arthritis, because it does great work, but it has significant concerns about the waits for treatment for people living with arthritis. While recognising the efforts of hard-working NHS staff, there are more than 800,000 people in England waiting for trauma and orthopaedic treatment, including more than 5,500 Southwark constituents waiting for treatment at Guy’s and St Tommy’s hospitals. Will the Minister meet staff from Versus Arthritis specifically to discuss how to better support people waiting for those treatments?”
“The Home Secretary claimed in her statement that “the asylum initial decision backlog is down by 17,000”, but the Home Office’s own statistics say there are now 173,000 initial decision cases, up from 161,000 in December. So will the Home Secretary admit the colossal scale and epic costs of her failures, running into hundreds of millions of pounds to the British taxpayer, and will she withdraw that incorrect claim?”
“The Southwark-based firm, MPE, applied for specialist engineering visas in March, but has had no reply from the Home Office despite those jobs being on the Government’s skilled worker shortage list and despite costs of £15,000 to MPE. Its German office accesses equivalent visas at no cost to the company and in a fraction of the time. Will the Leader of the House use the sword that she wielded so well at the coronation to help slice through and slash the costs that her Government impose on businesses by allowing time to debate how Home Office policy harms UK competitiveness?”
“In the 18 months since the UK Government capitulated to the Taliban, my constituent Hadi Sharifi has been helping Afghans who worked for or with us to escape. One is the former commander of Kabul, whose injuries at the time prevented him from leaving with UK forces. He is now across the border, but why does he still have no legal means to enter the UK? Why is this Government’s reward for his service to our forces to throw him to people smugglers, criminalise his entry to this country and then threaten to ship him to Rwanda?”
“During covid lockdowns, Vimal Pandya helped hundreds of local people across Rotherhithe with shopping, prescriptions and more. Her late Majesty the Queen recognised and commended his exceptional contribution, but the Home Office refuses to do so, preventing him from regularising his stay in the UK by removing his passport. Will the Leader of the House honour her comments about today being the third anniversary of the first lockdown and the extraordinary sacrifice made by so many by providing time to debate Vimal’s exceptional case? He is a local hero who has the gratitude of thousands of my constituents, including me.”
“Going forward, I will endeavour to be a stronger ally to the east and south-east Asian community in order to prove my apology to the journalist who had the courage to complain, as well as to my constituents, who too often see the downplaying of the discrimination and hate crime they experience, and to my own family, who I have let down. Two of my brothers have Chinese wives and I have two Chinese nieces and a nephew. I also need to show them that this was an aberration and ensure that they can, once again, be proud of me. I wholly and unreservedly apologise again for my offensive language and behaviour last year. I know that I let a huge number of people down, and I am sorry to everyone who saw drink get the better of me. I am resolute that it will never happen again.”
“In closing, I thank the Speaker’s Office and the wider parliamentary team, including the Whips, the Serjeant at Arms team and those in the health and wellbeing service, for all the support provided over the last 12 months, especially to enable me to stop drinking. I could not have done it without the tremendous help along the way, especially from my own small team who work wonders for Southwark, and who I will cherish even more for their hard work throughout the difficult, overstretched period I created for them in the last year.”
“In the healthcare I have received since last February, it has also been made abundantly clear to me that, had I not stopped, my drinking would likely have caused a significant stroke or worse. Their intervention has quite possibly saved my life. Going forward, I will remain abstinent to offer the greatest chance for my own health to continue to improve, for the best relationship with my daughter and family to continue to grow, and for the best service to my constituents to continue. I hope that in speaking out publicly about ending my alcohol dependency, I am also able to support others struggling to maintain or regain control.”
“It is right and proper that I have been held to account and sanctioned accordingly, and I take my punishment on the chin. I fully accept my failings and, again, express my sincere apologies. I will use the time for which I am suspended to reflect on self-improvement, and I have already undergone some training, including on tackling unconscious bias, which I recommend to all Members and their teams. I owe the complainants my further gratitude for calling out my upsetting words and actions. It forced me to recognise that my drinking had become a dependency and to seek help. On 1 March this week, I celebrated a year since I stopped drinking, and I would not have been able to stop without their effective intervention.”
“I owe a debt of gratitude too large to ever repay to my constituents for the privilege of serving our wonderful, diverse community. I am ashamed that this apology is both necessary and overdue. I apologise to the members of my local Labour party, who also expect me to represent the best of our values in this place, and who last year I also let down so badly. With permission, Mr Deputy Speaker, I also wish to thank the two complainants for their bravery. I do not doubt that it was not easy to submit the complaints. Their courage has ensured that standards have been upheld through an independent process that I was proud to support the establishment of, and that exists to tackle the problematic behaviour I sadly exhibited last year.”
“The report of the Independent Expert Panel into my conduct has been published today. I want to say how sorry I am for the upset and offence my behaviour caused last year. I wish to specifically apologise to the two complainants who were subject to my drunk and offensive behaviour and attitude. I cannot apologise enough for the harm and upset caused, and I am, frankly, ashamed of my conduct. It should not have happened. No one should leave any MP’s company so shocked or appalled at their inappropriate behaviour or failure to meet the standards rightly expected of this office. I also apologise to my constituents in Southwark. They faithfully put their trust in me to stand up for their values here in Westminster in three consecutive general elections, and I failed to represent them in the way they deserve or a way they would recognise.”
“Would the Secretary of State extend his gratitude and congratulations to the frontline jobcentre staff who provided the statistics that he has just used? After thanking jobcentres such as Blackfriars Road in my constituency, can he then explain why they are being closed?”
“Sounds fascinating, Mr Speaker, but the Minister—whom I congratulate on his role—knows that this review was commissioned nearly five years ago, so it is pathetic not to be able to give us a direct answer on when it is coming. Contrary to today’s rhetoric on securing borders, can he confirm that this scheme quickly became a security risk to this country, with no fewer than 10 Russians who were approved under the scheme now being sanctioned by the UK, and that more than 6,000 others granted tier 1 visa status are now being reviewed as a security risk to this country?”
“The Minister may say that this is a new problem, but 16 months ago hundreds of Afghans were moved into Southwark with zero advance notice, including into hostel accommodation that Public Health England advised the Home Office not to use. Will the Minister thank Southwark Day Centre for Asylum Seekers, Southwark Council and all the volunteers who have worked so hard to provide a welcome to such a large group of vulnerable people? Does he recognise the cross-party consensus today that the Home Office has failed on this issue among many others? Will he consider passing asylum accommodation provision to local authorities, with full resources to cover all associated costs, including those of emergency children’s services?”
“The hon. Gentleman is making an excellent speech and I congratulate him. I want to be clear that this is not just an issue about Russia. In my constituency and elsewhere, the red princes and princesses of communist China are buying up property and inflating prices. We should not just focus on Russia when we talk about illicit finance.”
“That requires significant change, so will the Minister outline how the Government will take forward that well overdue legislation? Will they introduce early dismissal so that courts can dismiss any case that is in the public interest, and cost protection for defendants? I hope the Minister will tell us when the Government will legislate and, more importantly, when those powers will be in place to protect those who seek to shine a light on illicit finance in the UK, which is a growing problem.”
“That is nearly double the resources that the Government currently provide, so I hope the Minister will respond to the UK Anti-Corruption Coalition’s recommendation. SLAPPs allow oligarchs to supress evidence of their corruption and protect their reputation through vexatious litigation, unfortunately and very sadly through British law firms, against those seeking to tell truth to power, including journalists and publishers. The pressure of excessive costs coupled with the personal strain of legal threats hampers the ability of investigative journalists, academics and campaigners to shine a light on evidence of illicit wealth. Between March and May, the Government called for evidence on SLAPPs, and concluded in their report that they intend to pursue legislative reform at the earliest opportunity.”
“The UK Anti-Corruption Coalition suggests hypothecation to boost resources and capability. It suggests that funds generated through law enforcement activities be reinvested in law enforcement budgets to fund things such as the state-of-the-art IT infrastructure and data analysis capabilities required to do the job. Law enforcement bodies are hamstrung at the moment and are desperate for resources and capability. Between 2016 and 2021, law enforcement bodies responsible for fighting economic crime in the UK brought in £3.9 billion in confiscation and forfeiture orders and fines. If that money had been reinvested in the agencies on top of their core budgets, an additional £748 million a year would have been provided to help tackle the problem.”