Emma Hardy
MP for Kingston upon Hull West and Haltemprice · Labour · United Kingdom
“I particularly mention Julie and Reuben; I hope I am not giving too much away when I say to Julie how deeply moved both I and the previous Secretary of State—my right hon.”
“For decades, the essential services that underpin daily life, including water, have suffered from over-privatisation, leading to high costs to the public. The Government are clear that the public have a right to expect those services to be affordable and accountable.”
“They talked about the places where they used to paddle but cannot now, and places they used to visit. It is horrific that we have ended up in this situation. I have always wanted to introduce a water Bill that meets the political moment and the public appetite for change. I am delighted that it feels that we are closer to that.”
“We can never forget that the workers on the frontline are not responsible for the failures of the water companies. I have absolute respect for them. I meet with the trade unions on a regular basis, and one thing they mention is the abuse that workers get when they are out working.”
“On referendums, my hon. Friend the Member for Southampton Itchen (Darren Paffey) mentioned that he was scarred by a previous referendum, the result of which I still feel deeply myself. But I think we know what the public think about this sector.”
“I know that the Prime Minister is completely committed to looking at devolution and at how organisations can be responsive and answerable to place. Bathing water sites are prioritised for upgrades. The hon.”
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“I thank my hon. Friend for the passion with which she speaks about this issue. I reiterate that my focus has always been on the quickest and most effective way I can deal with some of the problems in front of me. There are questions over how much nationalisation would cost—we have heard them before—and we know that the water companies have £82.7 billion of outstanding debt. It is always difficult—again, this probably goes beyond my role and into that of the Treasury—to decide on priorities about what we spend money on, but that is not for one moment to give the impression that I am happy with the status quo or that I think the current situation is good, because I simply do not.”
“The hon. Gentleman raises a really important point, and the short answer is yes. We need clear resilience standards and asset standards, because we do not have them, but, importantly, as he pointed out, those standards need to be fit for the future and not just for today. When we look at what the standards should be, we should think about what will happen to the climate in years to come in terms of overheating and flooding. The hon. Gentleman is quite right: work on that is going on, and he raised an important point.”
“My hon. Friend is right that we share the same water company. Sir Jon Cunliffe’s commission addressed whether it would be appropriate for the Government to set a level of debt that companies cannot go beyond, because the gearing over the last decade or so has been completely unsustainable. It is making companies act in a way that I do not think is right. That is why the need to look at the debt levels for these companies was included in the White Paper. We need to look at what is a sensible and realistic level for them to hold, to ensure it does not undermine their sustainability or their ability to put customers and the environment first, which should be at the core of everything they do.”
“Lady is right and what she said was echoed in the Environment, Food and Rural Affairs Committee: we need not just a change in leadership, but a change in culture and a fundamental change in leadership for that company.”
“The hon. Lady wrote to me about the specific difficulties her constituents have faced, and I have huge sympathy with them; that is not acceptable. The regulator will of course be taking a close interest because one issue that South East Water faces is that it is non-compliant with its licence because it was downgraded by Moody’s. Ofwat will be taking a very close interest in what happens with the company because it is not currently compliant. I, too, am very interested in what happens with this company. I have met the interim chair. She has been in post for only a few weeks and is trying to restore relations with Members of Parliament, so I am keen to know from them how that is going. Fundamentally, the hon.”
“As summer comes, we all want to be enjoying our beaches, going for a swim, having a paddle and not having to think about checking an app to see whether they are polluted. My hon. Friend and his constituents are right to feel angry about the current situation. We have told companies that in delivering their storm overflow reduction plan, they must prioritise bathing waters and chalk streams to begin with so that we can make those as safe as possible. Our reforms to bathing waters will help clean them up more quickly, because we want everybody to go out and enjoy the great British seaside this summer.”
“That is a hugely important issue. I have already begun to have some conversations, but those were about pregnant women, who obviously should be on the priority services register. There are concerns, as people can imagine, about data sharing and giving permission, but this is a really important point because pregnant women will fall in and out of being a priority, as will formula-fed babies. This is quite tricky because of the problems around sharing information, but it is on my agenda.”
“My hon. Friend and her constituents have had a terrible time dealing with sewage pollution. I know from the meetings that we have had together with her constituents that it is not good enough that the promised plan was not delivered, and I will urgently follow up to find out what has happened with it. As I have mentioned, in the White Paper we have a transparent process to look at various not-for-profit models.”
“The hon. Gentleman raises an important point. I would be happy to look into it and get back to him. If he wants to have a meeting with me to discuss it further, we can make that arrangement.”
“My hon. Friend cares about this issue and has raised it with me before. He is right to be angry about the issue of leakage, because water that people are paying for is ending up leaking and in the wrong places. We are tracking that leakage target through the water delivery taskforce. When we look at how we ensure that we have the water that we need for houses, growth, the environment and everything else, tackling leakage is one of the core things on which we can take action, and it is something I am committed to doing.”
“The right hon. Lady raises an important point, and that lake sounds very beautiful. Conversations are ongoing with the new devolved Government. She knows that the UK Government support devolution wherever we can. The new Welsh Government have only recently been elected, but I assure her that conversations are happening right now about how we will set things up so that Wales will have a separate regulator from England.”
“Again, my hon. Friend is a formidable campaigner on this issue; she has raised it with me on many occasions both in public and in private, and she is absolutely right to do so. Yes, the rules apply to everybody. The previous Secretary of State stood at the Dispatch Box and made that commitment, and I will make it again. Rules apply to everybody, and that has never changed and will never change under this Government. We are prepared and ready for every eventuality if that is needed.”
“I understand why the hon. Gentleman feels frustrated about this issue. Each company will set out through the price review exactly what it will deliver and when, and make priorities. As I have already mentioned in the House, we are prioritising bathing waters, chalk streams and various other areas at the moment, but he is well within his rights as a Member of Parliament to campaign for his area to be moved up and be given greater priority.”
“The hon. Gentleman is quite right. Where we are building homes, we need to ensure that they have not only an adequate water supply, but an adequate waste water supply. We are looking at that in the water delivery taskforce, and I am happy to look at the exact example that he has given.”
“My hon. Friend is right to passionately defend customers and to be angry about the fact that money has been diverted and not used in the most effective way, which it should be. As I have mentioned, we are looking to set up a transparent process to look at various ownership models for water, such as a not-for-profit model.”
“The hon. Lady is right to point out the record fine that was handed out for not having drinking water at an adequate standard, and I pay tribute to the Drinking Water Inspectorate and the work it has done—it does an incredible job of making sure our drinking water quality is among the best in the world. On ownership, the hon. Lady will have heard me say that we are looking at setting out a transparent process in the White Paper for water companies that wish to transition to a different model.”
“My hon. Friend is right to be angry at the service that many customers have faced for years, and at the broken model we have had for a very long time. We need a fundamental reset—we have already made a huge number of changes since coming into government, and we as the Labour party should be proud of all those changes. As I have mentioned, we are looking at a transparent process for whether requests to move to a new model should go ahead, but that is for models such as not-for-profit.”
“As I have mentioned, it is important to make sure we have the water and waste water capacity to build the homes this country needs.”
“This Government are determined to build the homes that people need. I am sure that every Member has met enough people who are living in overcrowded homes and are desperate to move somewhere else—I know I have. In fact, just on Friday, I was talking to a constituent who lived with his wife, their six-year-old daughter and their two-year-old son in a one-bedroom flat because no other alternatives were available. When we talk about objections to building homes, we never ask people living in overcrowded accommodation how they feel about the number of homes we want to build. However, on the fundamental point of the planning system and the water companies, the hon. Member is right, and we are looking at that through the water delivery taskforce.”
“My hon. Friend raises an important issue, and I remember hearing about that incident. That is why under this Government, the Environment Agency has carried out over 10,000 inspections of water companies; under the previous Government, the figure was only 4,000, so we have increased the number of inspections. We are also introducing MOT-style inspections so that when the Environment Agency goes into a water company, it can check all the infrastructure, see where the problems are and get the company to tackle them before another awful incident such as the one my hon. Friend has described occurs, where sewage ends up in the wrong place, causing damage to our environment.”
“When we talk about house building, we forget about the number of people living in overcrowded accommodation. I am yet to have a conversation with somebody living in overcrowded accommodation who says no when I ask, “Would you like to live in a home rather than the overcrowded one-bedroom flat you are currently in?” Let us remain focused on the families who desperately need the homes we are building. As a responsible Government, we will build them in a way that does not put extra pressure on our water system.”
“The hon. Gentleman is right to say that South East Water’s communication with customers was frankly not good enough, and nor was its communication with Members of Parliament. One thing we are trying to do through DEFRA is to support the work with the local resilience forum to look at how we can improve that communication, so that everybody knows what is happening and when. That way, we can work as a coherent unit, rather than having miscommunication between the different parties involved. To repeat an answer I have already given, through the water delivery taskforce, we are looking at planning, water supply and waste water supply together when ensuring we build the homes our country needs. I say “our country”, but it is about building the homes that our people—families, adults and children—need.”
“My hon. Friend is absolutely right, and I could not have put it better myself. She is right to be cross about problems with water pressure. Instead, we seem to be deflecting the problem by saying, “We should not build the homes we need”. We absolutely should build the homes we need, and we should ensure that the water companies deliver the water for them.”
“That was a record fine for not delivering safe and clean drinking water, but the hon. Gentleman is right that what happened there is a serious issue. Issuing fines is a matter for the independent regulators. On making the polluter pay, through our changes to the Water (Special Measures) Act 2025 we can recoup the cost of investigation from the company, and we can carry out more investigations, so under this Government the polluter really does pay.”
“My hon. Friend is right to point out how beautiful and rare our chalk streams are. In fact, they are often known as our rainforests, because England is one of the only places in the world where we find chalk streams. He is right to be angry about Thames Water polluting them. Under the rules that we have set under this Government, we have prioritised chalk streams and bathing waters as an issue of public safety and protecting the environment. If Thames Water is not doing that, I am keen for my hon. Friend to write to me with the specifics, and I will take it up with the company.”
“The Government are, of course, determined to tackle the sewage scandal head-on and clean up our rivers, lakes and seas for good. We want to address the root cause of pollution. We are shifting the focus to a dual approach, driving water company action and pre-pipe solutions, tackling sewer misuse and pushing for better rainwater management. These changes are more sustainable, enabling growth, delivering more benefits, reducing flood risk and protecting biodiversity. We will hold companies to account for the promises made in respect of their storm overflows discharge reduction funds.”
“The Government are serious about holding water companies to account and maintaining high drinking water standards. Just this week, South West Water has rightly been fined £1.85 million—a record fine for a drinking water offence—for failures that led to a cryptosporidium outbreak in the Brixham area of Devon. We will keep taking action so that communities can have safe, clean and reliable drinking water.”
“I pay tribute to the hon. Gentleman’s expertise in this area. This is a serious issue; a scientific group is looking at it and will give advice to Ministers on what is the best course of action to take.”
“It would be difficult to identify whose product it was in the water, but I am sure that is not quite what my hon. Friend meant. I wholeheartedly agree with him on the issue of making water bosses clean up the mess that has been created. That is why we passed the Water (Special Measures) Act 2025, which introduced tough accountability measures that sadly have been lacking for the last decade.”
“We are taking decisive action to clean up waterways in the Thames valley, tackling pollution from water companies, agriculture and urban run-off. The Environment Agency carried out more than 800 inspections of Thames Water assets this year, holding water companies to account and improving water quality for local communities.”
“I thank my hon. Friend for bringing this important issue to the House, and I join him in paying tribute to the Environment Agency, all the emergency responders and everybody who has been working so hard. Public health advice has been issued, including precautionary guidance to avoid contact with potentially contaminated material. The incident is under investigation to assess regulatory compliance and to determine whether enforcement action is required, and I am happy to meet him to see whether it has been dealt with to his satisfaction and whether there is any more help I can give him.”
“The answer is a huge amount. The EA has carried out over 10,000 inspections of water company sites in 2025-26, compared with the 4,000 before Labour came to power, and we have provided a record £189 million to fund hundreds of enforcement officers, because this Government are actually taking action on this issue.”
“I am really proud that our country has world-leading drinking water quality—in fact, our PFAS standard of 0.1 micrograms per litre is among the tightest in the whole world. I completely accept the “polluter pays” principle, although that is quite challenging for PFAS, because much of it is historical contamination. We are now working through that to make the principle work effectively in practice, while acknowledging that it is sometimes very difficult to identify the original source of PFAS.”
“I thank the hon. Lady for her question and for her excitement at having the first ever bathing water designation in the city of London. There will obviously be extremely high standards when it comes to any waste water that comes from any treatment plant. One thing we are doing through the White Paper—in fact, I met Sir Chris Whitty yesterday—is to look really seriously at public health and waste water, and what we can do to ensure the highest possible standards so that it is safe for people to enjoy all designated bathing areas.”
“Further to that point of order, Mr Speaker. May I take this opportunity to apologise to the right hon. Gentleman for the lack of response? I will follow it up immediately with the Department. I am happy to meet him personally and will ensure that this happens within the next couple of weeks. I am sorry for the lack of response, which is not acceptable. We will make changes to put it right.”
“Through our clean water Bill, we will create a new single, powerful regulator, giving us for the first time a clear system-wide view of company performance and the tools to intervene more quickly when companies fall short. We will put consumers first by introducing a water ombudsman, ensuring that customers have a stronger voice and clearer routes to redress. We have already passed the Water (Special Measures) Act 2025, which introduced the toughest sentencing powers ever applied to lawbreaking water company executives, and introduced powers to ban unjustified bonuses. It is vital that South East Water and all water companies deliver on improvements to their infrastructure, but most of all, they must continue to improve their ability to maintain water supplies to their customers, whatever the weather.”
“I thank all those working in the Kent local resilience forum, the local authorities, the health and social care partners, and civil servants in the Ministry of Housing, Communities and Local Government and DEFRA for their hard work to support those affected. I am also grateful to operational staff and volunteers who worked on the ground to restore supplies and provide alternative water. A reliable supply of clean water is one of the foundations of a healthy, functioning society. The situation demands further bold action to deliver fundamental long-term reform, and that is why we are delivering whole-scale reform to the water sector.”
“I met the interim chair and senior operational staff twice during the course of the incident, including on Sunday, and the Department for Environment, Food and Rural Affairs team met them daily to hold them to account for the incident and to request that they set out by the end of this week how they will compensate customers. Water supply disruption causes significant cost to businesses and impacts the most vulnerable in society. I have heard of a 100-year-old lady without water, and a care home in Cranbrook using wet wipes to keep their residents clean. This is simply unacceptable, and the company must take urgent action.”
“I thank the right hon. Gentleman for asking this question. I will update the House on the water supply disruption in Kent, and I want to begin by expressing my sympathy for those affected by the disruption. Being without water is distressing at any time, but particularly during a period of hot weather, alongside school revision and examinations. This is now the third major outage affecting South East Water customers in recent months, and it is simply not acceptable. South East Water reported that thousands of customers were impacted by supply disruptions over the course of the incident, and I am pleased that normal water supply has now been restored.”
“I asked the company, “What are the actions you can take now?” There is no excuse for poor communication; that is something it can fix overnight. It can also improve its relationship with the local resilience forum. That does not cost any money. It can look at its bulk supply deal with Southern Water—that is another action it can take. It can accelerate its work on leakage reduction—that is another action it can take. Fundamentally, though, the right hon. Gentleman is quite right: the answer is building reservoirs and having greater water storage across our country. Quite frankly, I think it is that we have a situation where we complain about the drought all through the summer and complain about the rain all through the winter, yet have no way of storing that water. I am urgently trying to change that.”
“I share the right hon. Gentleman’s outrage at the situation. He is quite right to say that one of the answers is the reservoir, which will take a long time to build, but this is not just about the reservoir. It is also about desalination plants, and the need for more urgent action to tackle leakage; too much water is lost through leakage. Across Government, we are looking at building standards for new homes and at how we can make homes more water-efficient, because this is a big problem. I hope that I can offer the right hon. Gentleman some reassurance by telling him that the National Infrastructure and Service Transformation Authority has been doing some mapping to identify areas of the country that have more acute water shortage problems and what we need to resolve them.”
“Friend will be aware that South East Water is under investigation by Ofwat and the Drinking Water Inspectorate as to whether, because of its recent credit downgrade, its licence conditions have been broken—so serious actions are being taken against the company. I will, of course, update the House as soon as I hear more about the actions it will be taking in the immediate short term. I should also say that the CEO has offered his resignation and the chair has already resigned. There is an interim chair, and the CEO is currently there while the organisation looks to replace him.”
“I share my hon. Friend’s outrage at the situation. He has been a fantastic champion for his constituents in raising this matter with me a number of times. On the immediate action that South East Water can take, we have said to the company that it needs to be prepared for future hot weather during the summer. What is its resilience plan, what actions will it take and where can it identify immediate actions to take? The longer-term solution is greater water storage. Fundamentally, this company is a water-only company. It has one job—that is all—and that job is to supply water, and it is, quite frankly, astonishing that it is failing to do that at the moment. My hon.”
“She is keen to reset relationships, and she wants to meet MPs who represent constituencies in the area and talk to them. She is committed to rebuilding the relationship with the local resilience forum and looking at how the company can improve communications. To be fair to her, she has been in post for only a few weeks, so this incident has happened very early in her interim chairship, but there are things that we can work on and build on. There are things that the company can do now around communications and I am concerned by what the hon. Gentleman says about accessibility problems at drinking-water stations. The hon. Gentleman asked about who I have met. I have met the new interim chair and the senior people involved. I regularly meet the Drinking Water Inspectorate and Ofwat.”
“For example, a lady who is pregnant is classified as being vulnerable and needing water, but after she has had the baby, she is no longer classified as vulnerable in the same way. We need to ensure that we can maintain accurate records of who is vulnerable and in need of additional water, so I am having conversations with the Cabinet Office about whether there are ways of sharing data, while bearing in mind the sensitivities and complications of sharing information. I ask all colleagues to encourage their constituents to self-identify through the priority services register if they are classified as “vulnerable”, so that they can access water as they expect. I met the interim chair of South East Water, and we had a productive conversation.”
“Access to water for livestock was raised with me after the last outage—I think by the hon. Member and the hon. Member for East Grinstead and Uckfield (Mims Davies). This time, South East Water did make deliveries of alternative water to farms across the region during the incident—or that is what I have been informed, but if there is intelligence otherwise, I am keen to learn about that and to understand. South East Water has said that it continues to monitor farms in at-risk areas. The issue of vulnerable customers continues to be a challenge. I have been talking to the Cabinet Office about whether there are ways to share more accurate information and data. The water companies say that it is challenging to keep a priority register up to date because people sometimes fall in and out of being classified as “vulnerable”.”
“It has already held a customer panel in the South East Water area, so that customers can hold water company bosses to account—it works very much like a Select Committee hearing. I will share the report from that panel with the House. It is interesting that the No. 1 issue that came up for the water company to tackle was the lack of adequate communication. That does not require millions or billions of pounds spent on a reservoir—it just requires competence.”
“My hon. Friend makes a powerful point. As the White Paper set out: “Where a water company might want to transition to a new ownership model, such as a not-for-profit, the regulator will develop a transparent process to assess whether a water company’s requested move to a new model should go ahead”. We are looking at developing a transparent process, if that is something that the water company might want to consider. My hon. Friend is absolutely right about increasing the customer voice. On day one when this Government came to power we announced new consumer boards for water companies. The Consumer Council for Water has covered the entire country, gathering together different people for customer panels.”
“We have also introduced criminal liability for water companies, introduced automatic penalties, reduced the burden of proof, introduced cost recovery, banned the sale and supply of wet wipes, looked at reforming our bathing waters, established the water delivery taskforce and have abolished Ofwat. Yes, there is more work to do on top of that, but I stand proud on the record of the actions that we have already taken following years of inaction.”
“South East Water is a water only company, not a sewage company, so we can criticise it for many things, but sewage pollution is not one of them. When the Government came to power we introduced customer panels on day one, and since then we have secured £104 billion of private investment, passed the Water (Special Measures) Act 2025 and given the Environment Agency more powers to monitor water companies and uncover wrongdoing. In fact, the EA has done more than 10,000 inspections of water companies and uncovered 81 examples that have gone on to criminal investigations. I gently point out to the hon. Lady that under the coalition Government funding for the EA was cut by more than a half.”