Luke Taylor
MP for Sutton and Cheam · Liberal Democrat · United Kingdom
“I visited Croydon Crown court a few weeks ago with the Bar Council and listened to some of its members. It was clearer than ever that the demands of jury trials are not what is leaving victims waiting years for justice.”
“The Iranian regime is abhorrent. It has oppressed its people for decades, murdering protesters and activists, and it is no friend of ours. Its attacks on civilian shipping risk a global crisis, yet Donald Trump’s escalation and the US’s poorly targeted attacks have put civilians and our friends in the Gulf at huge risk, with the risk of a…”
“May I take this opportunity to congratulate the Secretary of State for Culture, Media and Sport, who last week took the decision to take her Department and herself off Twitter—or X, or whatever it is called these days?”
“The report finds structural issues within police forces, with fragmented and inconsistent systems that do not make the most of our police talent. If an officer sees cronyism, nepotism and abuse of power around them, they will not have their future career at the top of their mind or trying to break through that system.”
“Q10. On Monday, with colleagues, I wrote to the Health Minister following the news that women’s health and maternity services may be relocated away from St Helier hospital due to building safety concerns.”
“Will the Prime Minister arrange for the Health Secretary to visit St Helier hospital with me to see its condition and hopefully agree to bring forward the build of the new Sutton specialist emergency care hospital—build it today, not in 2034—to ensure safe and modern healthcare and maternity facilities for my constituents?”
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“When I was at S-TAC, there was a general feeling that police and authorities were unaware of the measures, so more needs to be done to ensure that police are much more aware of the steps that are available and that they apply for the measures earlier. At S-TAC, I also heard that it can take up to six weeks to obtain the evidence and get a hearing for an SPO to be implemented. That is just too long. Is there an opportunity to introduce an SPN—a stalking protection notice—that could be implemented straightaway? A domestic abuse protection notice can be implemented immediately, and then within three days, where there is a domestic abuse incident or where the offender is known to the victim, an order can be obtained.”
“I made a visit to the S-TAC—the stalking threat assessment centre—in Stratford police station a couple of weeks ago to see the work of the dedicated team there, which brings together the Met police, mental health services, the Probation Service, the Suzy Lamplugh Trust and the CPS, all funded by the Mayor’s Office for Policing and Crime. The work they are doing to help victims and fight perpetrators is incredibly impressive. I echo the written submission from Claire Waxman, the London Victims’ Commissioner, who made specific points on these clauses that it is worth exploring. The Liberal Democrats welcome the steps to allow SPOs to be made on conviction or acquittal, but we echo the concern that the police need clear instructions to pursue SPOs at an earlier stage, and not only at the conclusion of court proceedings.”
“Stalking is a form of psychological violence that will affect approximately one in five women. It is an insidious crime that can shatter lives. I have heard from victims of stalking who feel trapped and afraid to leave their homes, are constantly looking over their shoulder on the way to work, and have cut ties with loved ones out of fear that they are putting them in danger. Survivors are left with lingering anxiety, trauma and pain years after the harassment ends. In the most extreme cases, stalking can escalate to acts of physical violence. It is a crime that thrives on control, leaving victims in a constant state of fear. I welcome the Government’s strengthening measures to combat the crime.”
“It is lucky that we have them, but depressing that we have a higher rate of domestic abuse, so it was felt that they were required. We are very pleased to be part of the trial, but we need to be doing more in Sutton and south-west London to address these issues.”
“Just to bolster the Minister’s argument, the 2024 London stalking review found that 45% of stalking victims felt compelled to abandon their pursuit of justice.”
“We also need training at A&Es so that evidence can be taken and preserved if spiking is found to be the cause, rather than somebody just having had too much to drink. The clause is a good measure—it reflects the campaigning from Colin Mackie and groups like Spike Aware UK—but we should reflect on the wording and whether it is sensible to include amendment 44.”
“I was not going to speak, but reflecting on the Conservative amendments, particularly amendment 44, took me back to our evidence session. There was a particularly helpful contribution from Colin Mackie of Spike Aware UK, who talked about his campaign on spiking having picked up on revenge and pranking. He was asked a particularly good question by the hon. Member for Isle of Wight East about the words used in the Bill, particularly “annoy”. The ideas of pranking and revenge came out of his evidence, so will the Minister consider accepting amendment 44? I also want to pick up the wider point about the need to work with all those involved, such as by working with not only nightclubs but bouncers, so that their qualifications require them to reflect on whether someone is out of control and drunk or has actually been spiked.”
“I will speak briefly about the concern raised by a self-harm charity that has been in contact with us that it may fall within the scope of encouragement of self-harm, because when sufferers and victims—individuals who are engaging in self-harm—try to access support to reduce their dependence on the habit, they are often advised to moderate and change the behaviour. Does the Minister have any thoughts on the details of how charities involved in this incredibly important work to help people in extremely difficult situations would not, through treatment and other measures to mitigate and moderate particular practices, fall within scope of what is an incredibly well intentioned and important measure to stop the encouragement of them?”
“The new Sutton hospital will sit in my constituency. In 2020, we were promised by the former Member for Sutton and Cheam that the hospital would open in 2025; indeed, he continues to have that claim on his website. Does the hon. Lady agree that the failure to deliver any new hospital in Sutton borough, whether at Belmont or St Helier, is entirely down to the failure of the previous Government to fund and bring forward these projects while they were in power?”
“It is amazing how short memories are on the Labour side of the Chamber. The note from the right hon. Member for Birmingham Hodge Hill and Solihull North (Liam Byrne) which said “I am afraid there is no money” led to decisions that were apparently “ideological”, yet difficult decisions now being made by the Labour Government are “mature and realistic”. It is amazing how short the memories are to make those two things different. A lot of time and patience are being given to this Government for the delays to our hospitals; if their tone were more constructive, more patience would be given.”
“My hon. Friend mentions corridor care. That is a recurring theme in Members’ inboxes. A constituent recently told me that her husband, who is immunosuppressed because of his chemotherapy, had to wait 54 hours in A&E at St Helier with sepsis, exposing him to more infections on top of his existing conditions. Does she agree that without a proper rescue package for crumbling hospitals like St Helier, immunosuppressed patients will continue to be put at unnecessary risk?”
“Member for Cardiff West in his dismissive and quite angry analysis of new clauses 48 and 49, which are clearly merely race-baiting measures to chase headlines, and encourage Conservative Members not to move them.”
“I will be brief. I very much welcome clause 43. On new clause 47, the Liberal Democrats welcome anything that will deliver justice to the victims of these horrific crimes and help take meaningful action to stop the crimes from occurring again. The Government should waste no time in launching inquires, where required, and clearly set out when areas beyond those included in the pilots that ask for a local inquiry can get one. However, we must focus on implementing the conclusions of the Jay report. That has to be our priority. The conclusions and recommendations are there, but they were not taken forward under the previous Government. We just need to get those in place. We also need a timetable for when they will be taken forward, so that there is no delay to justice for victims. I join the hon.”
“We welcome the clauses in this group, but I have a simple question about clauses 45 and 47. Why does the Bill not go further than the Conservative Government’s Criminal Justice Bill did in 2024? It could include the IICSA recommendation that observing recognised indicators of child sexual abuse be a reason to suspect. Can the Minister give an explanation of why that key finding of the Jay report is not included in the Bill and whether opportunities are being missed to go that little bit further? I also agree with amendment 43. Obviously, in some recent high-profile cases, the belief that something had been reported by another person was notoriously used to explain why there had not been further reporting. This would provide a backstop to prevent that explanation from being used to absolve an individual of their responsibilities.”
“This is someone’s livelihood—their ability to support their family; so whatever we can do to extend the scope of the measure to protect those incredibly hard-working tradespeople and workers, we should do.”
“The question was whether, in somebody’s home, they would be classed as a retail worker under the measures in the Bill. There is a real opportunity to include those people and, if possible, to extend the provision to tradespeople who are doing work in people’s homes and then have tools and equipment necessary for their jobs subject to theft. They are also, as we are hearing, quite often subject to assault while defending their tools, and there is a real risk that they are criminalised for acting to protect their livelihood, because obviously this is not just theft—I mean “just” in the broadest possible terms. It is not having one’s phone stolen or, as heartbreaking as it is—I have suffered it myself—having one’s bike stolen.”
“I will now mention something that is very important to my residents, and that we have been looking at—tool theft, and how we can stretch the definition of retail workers and place of work. Again, I understand the Minister’s reluctance. I am sure that it is not because she has any lack of desire to solve issues in that space; the question is just about the Bill’s ability to do so. I understand that, but given the campaigning that a number of her colleagues have done in that space, I think there is a real opportunity here to do what we can to include the protection of hard-working tradespeople, and not only when they are in people’s homes. The example that I gave in the evidence session was of retail workers delivering a dishwasher and installing it in somebody’s home.”
“As I am interested in moving on, because I was sent by my residents to get on with business, I will not be eking this out because we did not do our homework or table our amendments in time. I agree with the hon. Member for Gordon and Buchan about delivery workers and retail workers, in the broader sense of the word. There is an opportunity here to reflect the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021, which covers retail workers when they are in people’s homes. We heard evidence from Christopher Morris and Graham Wynn that there is a really good chance to do that here. I understand the Minister’s explanation that there is a lot in the Bill, and that we need to ensure that it is neat and firm and delivers what it is supposed to deliver, but I again urge us to take this opportunity if we can.”
“Absolutely, and I congratulate the hon. Member for Portsmouth North on that. I was at the reception that she held on the Terrace last week, and it was good to see the backing of industry for that campaign.”
“I will finish my remarks by again encouraging the Minister to consider what we can do, and to take every opportunity available to include in the Bill the measures that I have mentioned.”
“When we get to the point where all of our commercial and domestic waste is avoided, reduced, reused, recycled and composted with no residual waste remaining, I will be at the front of the march to shut down our energy-from-waste facilities, for they will have served their purpose. As several Members have correctly observed, incineration sits at the very bottom of the waste hierarchy. The energy that incinerators produce for local heat networks will ideally have been switched to air source and ground source heat pumps or perhaps waste heat from server farms, leaving these towering structures finally silent, but we are a long way from that point. Today, well-managed and well-maintained incinerators are an effective and safe method for disposing of our residual waste.”
“It is a pleasure to serve under your chairship, Ms Lewell. I congratulate the hon. Member for Derby South (Baggy Shanker) on securing this debate. Waste management is a huge issue, which requires the attention of us all in this House. We Liberal Democrats are committed to strengthening incentives to reduce waste and our country’s reliance on incinerators. Although incineration of residual waste might be the least bad option available at the moment to handle our unrecycled and unseparated waste, it is far from the long-term solution that we need. Let us be absolutely clear: incinerators are currently an unavoidable solution for many local councils. They are a deeply imperfect solution to a much bigger problem, though.”
“We need an active Government to step up to the plate and reverse that worrying trend. We must take meaningful action to regulate existing incinerators and look more closely at proposed new incinerators, such as at Canford Magna in the south-west of England, where data suggests that 95% of the required capacity already exists. We must implement a better food waste strategy, eradicate plastic waste and speed up the energy transition to alternative technologies that would hasten the end of residual waste. That would allow us to move away from incineration, and finally consign incinerators to the oblivion of history, to sit in engineering museums alongside Victorian technology as a reminder of how important waste reduction is, and how critical it is at the top of the waste hierarchy.”
“We were deeply concerned by the finding of the Climate Change Committee’s seventh carbon budget that the UK has deliverable plans for only a third of the emissions reductions needed to meet climate goals. If the Government want to rectify that then they should get a grip, with a beefed-up approach to managing waste and dealing with air pollution. We can do a lot more to prevent waste going to incineration in the first place, and better regulate the existing stock of incinerators. The recent progress report of the Office for Environmental Protection noted that waste generation and incineration rates have continued to increase, but recycling rates have stalled. That is not the case in my borough of Sutton, where we have seen reductions in the tonnage of waste sent to the ERF from residents, but elsewhere more effort must be made.”
“We can move towards the managed extinction of this form of waste management and wean ourselves off incineration altogether only if we make sure that existing sites are properly managed and meaningfully regulated. The Liberal Democrats want the UK to be world-leading in its efforts to improve air quality. We have called for a £20 billion emergency fund for local authorities to tackle the clean air crisis, and a £150 billion green recovery plan. We need to pass a new Clean Air Act based on World Health Organisation guidelines and enforced by a new air quality agency, to codify in law that nobody should be subject to consistently awful levels of air pollution. Not passing those measures makes a mockery of the Government’s already opaque plans for meaningful climate action.”
“A significant amount of the concern around the use and potential misuse of incineration stems from mismanagement and the fact that our regulator, the Environment Agency, is prevented from doing the pervasive monitoring that it should be able to. In my borough of Sutton, the Beddington ERF, on occasion, exceeds the pollution levels set out in its facilities permit. Although those breaches are minor and often for a very short period, and are often caused by nitrous oxide canisters getting into the waste stream, they are not investigated very often by the Environment Agency. The local council and waste authority lack the powers to compel the operator to address problems in their sorting and filtration systems.”
“That is welcome, but a reminder that there is room for the Government to take steps of their own. The Government have to look again at the enormous mistake that is their family farms tax, which will undermine any last vestiges of localism in the food chain that remain in this country. If we do not incentivise local produce being sold to local people through local businesses, we stand no chance of getting our emissions down, minimising food waste, encouraging healthier eating or moving beyond incineration. On air pollution, let us be clear that we do not have to accept that the way incinerators currently operate is the only way in this final phase of their history.”
“In Sutton borough in my constituency, we recently had a campaign to improve the participation in the recycling of food waste that targeted about 15,000 households. That campaign saw an increase of 17% by tonnage of food waste recycling in the areas targeted and a 10% increase in the number of households participating in the programme. The evidence is clear: targeted programmes can be effective at improving participation rates and getting food waste down. The previous Conservative Government failed to take the measures needed to support businesses in becoming more efficient and to support communities in moving beyond the throwaway culture. Many private sector enterprises, such as Too Good To Go, are opening up in this space and, frankly, doing a far better job than the Government.”
“We know that peer group pressure and normalisation of behaviour is critical to that. The comments made by the hon. Member for Huntingdon (Ben Obese-Jecty) remind me of the former leader of the Sutton Conservatives, who told residents recently that “most of your recycling goes up the chimney” at the local ERF—untrue claims that undermine efforts to increase recycling. If there are efforts to improve recycling and our diversion of plastics from incineration, perhaps he can remind his colleagues of the importance of recycling as often as they possibly can. Turning to food waste, in this age of food banks, according to the company Waste Managed, the UK throws away 9.5 million tonnes of food every year. That is nearly 24 million loaves of bread.”
“To meaningfully tackle plastic pollution and waste and get Britain as close as possible to full recycling, we have called for a deposit return scheme for food and drink bottles and containers, working with the devolved Administrations to ensure consistency across the UK. We must learn lessons from the difficulties with the Scottish scheme. To further reduce residual waste, we have been calling on the Government to expedite the complete elimination of non-recyclable single-use plastics within three years and their replacement with affordable, reusable, recyclable or compostable alternatives. That would enable us to set an ambition of ending all plastic waste exports by 2030. The separation of plastic waste for reprocessing is critical to reduce the amount of recyclable plastic that is unnecessarily burned in incinerators.”
“It is almost impossible to remember a time when we were not charged for a plastic bag or did not give a second thought to our need to take one. The reuse of bags and the growing market for stronger reusable bags is fully normalised—we do not bat an eyelid. It is akin to the removal of lead from petrol. Something that once seemed pervasive and impossible to imagine an alternative for was phased out entirely in such a way that whole generations have no recollection of it ever being any other way. That did not happen overnight. It took a mission-driven Government to step in and lead the way, incentivising the right kind of behaviour in waste management to light a path forward for society to take. I accept that that is already happening in some areas, but we need to go further and faster.”
“We have an incinerator operating in our constituency because it was approved by a Conservative London Mayor. In his 2022 report, chief medical officer Professor Chris Whitty wrote: “The ERF is preferred over the use of landfill due to the opportunity to recover valuable and sustainable power.” But they are not all well maintained and not all well managed. We know that we must move beyond them as soon as possible, but we can do that only by speeding up the changes in the ecosystem of waste management in this country that would enable their extinction. Let us begin with plastic and packaging. We support the strengthening of incentives to reduce packaging and waste sent to landfill and incineration. In the coalition Government, we pioneered the plastic bag levy, which was exactly the kind of successful societal change that we need.”
“I am happy to clarify. Incineration and ERFs are the least worst available option for disposing of our residual waste. The hon. Gentleman referred earlier to the ping-pong in approaches to incineration between different Administrations and different political parties. On his question about where the incinerators are, well, my constituency, Sutton and Cheam, is next to Carshalton and Wallington. Our borough, Sutton, has an incinerator in Beddington. It was initially given planning permission by the local council because of legal advice, but it was called in by a fella called Boris Johnson, and what political party did he represent? He was the Conservative Mayor of London, and he reviewed the plans and approved the incinerator in Sutton.”
“It now finds itself on the brink of collapse, counting down its days of cash remaining, as we all saw in the recent documentary. It makes an absolute mockery of the water utility industry that fat-cat shareholders are enjoying obscene payouts and company executives rake in sky-high salaries and bonuses, all while our rivers and our wallets suffer. River ecosystems are dying, and our children are denied the joy of swimming in nature because of the threat of swallowing human waste.”
“I beg to move, That this House has considered Government support for Thames Water. It is again a pleasure to serve under your chairship, Ms Lewell. I thank the Backbench Business Committee for granting me this important and extremely topical debate. I also thank hon. Members from across the House for joining me this afternoon. I hope that we are all of the same opinion on the problem, although we might well differ slightly on the solution. Sixteen million Britons are gaslit daily by Thames Water. The company has unleashed filth in our waterways and homes, while cutting deeper and deeper into our personal finances. When I think about the performance of Thames Water, I imagine the very excrement it fails to manage. Despite all the years of historic under-investment in favour of profit, the business has been run into the ground.”
“I completely agree that customers and residents, our constituents, must be put at the heart of any solution. We must find a way to ensure that people do not have to endure this anymore. As the hon. Member correctly says, there customer satisfaction ratings have been absolutely awful, which alone gives us a credible excuse to raise their concerns in this place. To go beautifully back on to the script, just this Tuesday Thames Water customers were slammed with a 31% hike in their bills, in the middle of a cost of living crisis, to pay for this utterly appalling service. I say “customers”, but those of us unlucky enough to call Thames Water our provider are more like prisoners. I say that because choice in this market is an illusion. In this country, taxpayers cannot choose their water utility company. They are trapped.”
“This has been done at a time when the company is drowning in debt, which currently stands at a whopping £19 billion. Startlingly, more than 25% of customer water bill payments are spent on paying interest on the company’s debt. That is our money paying for the company’s mistakes. Now, we are told not to worry; everything is in hand because US private equity group KKR—Kohlberg Kravis Roberts & Co.—has been selected as the preferred bidder to take control of Thames Water. This is not a British company, and it has no stake in British communities. We have no reason to believe that a private equity group based in the United States will act as though it has any obligation other than to itself. Northumbrian Water, in which KKR has a significant stake, was responsible for more than 40,000 sewage spills in 2024.”
“The company’s approach to fixing water facilities in Southwark, in London, is a prime example of this reckless approach. Last year, the chief executive had the audacity to blame excess storm overflows on climate change. Yes, climate change is real, and it is causing more intense rainfall and more regular storms, but let me ask Thames Water this question: how long have we known about this, and why did Thames Water not invest annually in its crumbling infrastructure to handle this well-known challenge? Instead of prioritising the environment and local communities, Thames Water chose to line the pockets of its executives, its shareholders and the vulture funds that owned it. In 2023, the company paid £196 million in dividends, and over the past four years £62 million has been paid out to company executives in bonuses.”
“I fear that, were it not for the new Thames Tideway tunnel, which I was fortunate enough to visit recently, our river would be destined for the unmanageable decline that turns waterways into open sewers, like something straight out of a Dickens novel. Humans can choose not to go in the water, but flora and fauna have no such luxury. We are advised not to let our dogs swim in the river, because they may die from the pollution. Rare chalk stream habitats are being decimated by floods of untreated waste. These precious ecosystems are dying. They have no choice but to endure the toxic chemicals from Thames Water’s outflow pipes. Thames Water’s sewage problems stem from a systemic failure to update its outdated, mostly Victorian infrastructure. High-risk infrastructure is given ad hoc fixes, with zero communication to customers.”
“I will then outline why the Government must, with the utmost urgency, put this failing water company into special administration. Finally, I will argue that the only way that this Government can support Thames Water is by scrapping Ofwat and finally getting a regulator that uses its teeth. Thames Water is knee-deep in a nightmare of its own making. In 2024, it set a new record by pumping 50% more untreated sewage into our waterways. In 2023, the company was named the worst performer in England and completely failed to meet its own performance metrics. In 2022, it made an extra £500 million in profit despite pipe bursts during a heatwave that caused a regional drought and a hosepipe ban. Untreated sewage now pumps through waterways in southern England like it is part of the furniture.”
“My hon. Friend is absolutely right to say that the burden must lie on the vulture funds, and his comments are as wise as the residents of his Bicester and Woodstock constituency. We Liberal Democrats have long called for action to reform this lousy company. It has been clear to us for a very long time that the current position is untenable. Recognising that it is fundamentally broken, we have no fear in stating exactly what we need: to rip it up and restructure it, so that it can finally work for our constituents. To make my argument, I will begin by touching on the sheer mess that the company is in. Naturally, many of the points I make will come as no shock to the hon. Members across this House whose residents are flooding their inboxes as Thames Water floods our rivers with sewage.”
“The fact is that our constituents are being utterly let down. We cannot go on like this. Across the board, the water industry needs wholesale reform, but right at the heart of the scandal, wallowing in a stinking mess of its own making, is Thames Water—a company that was set up to serve the public but has instead become a paragon of failure, debt and daylight robbery. The Government do not have long. They must act swiftly to rescue the idea at the heart of the company—the idea, which I hope has not been fully eroded or caked in sludge, that a utility company, working in collaboration with Government, can be a force for good governance.”
“It has repeatedly refused to set meaningful environmental targets for water companies to improve the quality of our water. The regulator is, through its inaction, helping Thames Water to fleece the taxpayer and carry out its dirty work. It is time to scrap Ofwat and replace it with a new regulator, one with real teeth that, in the great tradition of anti-trust and community-first capitalism, is not afraid of a fight and will square up firmly to those who benefit most from a broken system. We need a regulator that is not afraid to be bold and ambitious in fighting for the best for the British people. We expect nothing less from the Government, so why should we shrink from demanding it from the regulatory arms of the state? Indeed, if the Government hold themselves to that standard, why should they hold their agencies to anything less?”
“I am begging the Government—literally begging —to listen to our anger, save us from Thames Water’s incompetence, and take steps to ensure that the next iteration of Thames Water, and other water companies across the UK, cannot get away with this kind of behaviour. It all starts with setting up a proper water company regulator that actually does its job. Ofwat is an utter disgrace. It is asleep at the wheel and complicit in the chaos caused by the company. The regulator has sleepwalked through the mess that is Thames Water, now greenlighting a 35% hike in bills over the next five years. It has turned a blind eye to the outrageous profits and bonuses pocketed by Thames Water shareholders. It has sat leisurely by as the water companies refused to properly update their crumbling infrastructure.”
“Taxpayers would no longer be forced to watch helplessly as their bills rise like the water level, slowly drowning them just to cover the company’s massive and foolish debt. With new leadership there is a chance for a new direction. Under special administration the company could finally implement a meaningful plan to tackle the sewage crisis that has plagued our waterways for far too long. No longer would our streams, rivers and lakes be seen as expendable. The £3 billion debt lifeline that Thames Water has just secured will not last forever. All it serves to do is to preserve a broken status quo. The company has proven time and again that it is not fit for purpose. If this Government do not act now, how much more of our constituents’ money will be flushed down the drain?”
“We all know that for far too long the Conservative Government stood idly by while Thames Water poisoned our waterways. But with each passing day this Government must surely recognise the growing urgency of action; if they do not, it will become their fault. Under special administration the state can temporarily take control of this collapsing company. The day-to-day operations would carry on as normal, but the board that has bled the business dry would be gone—restructured and replaced. The greedy executives who have pocketed millions in bonuses while running the company into the ground would be stripped of their bonuses. There can be no more fat pay cheques while they fail customers.”
“I absolutely agree, but I fear Thames Water’s lack of ability to do that, simply due to the debt pile and the situation in which the company finds itself. The hon. Member’s words on behalf of his vulnerable residents clearly come from a deep wish to serve them. The Government must step up. They must not support Thames Water—the motion is somewhat misleading—but they must support customers throughout the south by finally doing what has long been necessary. Indeed, the first draft of the debate title I submitted to the Backbench Business Committee was, “10 things I hate about Thames Water”—my researcher will appreciate me getting that in—but alas, we were not able to bring it forward. The Government must place Thames Water under special administration. I do not lay all the blame at the feet of the current Government.”
“Imagine looking at a water bill and thinking, “This is good value!” I promise that there is a future like that, but that is what is at stake. The Government must act now to sort out the mess and establish that in this country, utility companies can thrive only when they take seriously their responsibilities to the environment and to us, rather than solely the pursuit of profit.”
“I genuinely thank the hon. Member for his intervention. It highlights that there is no silver bullet. The solutions that we propose are complex and difficult; they require monitoring and oversight of infrastructure plans, and properly phased, long-term planning and investment to prevent the discharges that we see under the current system. Only through the proper process—upgrading holding tanks, for example, or upgrading the technologies used to filter and clean the water before the effluence is put back into the river—can we see improvement. His challenge is fair and welcome; the solution not a silver bullet. To conclude, a utility company, working in collaboration with Government, can be a force for good governance and good management of our environment, and give good value to bill payers.”
“I think we would all agree on that. It was interesting to see, in the BBC documentary, that the people who work at Thames Water clearly wanted to do a good job. They wanted to improve things for residents—their neighbours, family and friends—but just did not have the chance to do so because of the structure of the company and the difficulties that it is in. This debate is about the need to help not only the customers—our residents—but the workers who want to be doing so much better and find it so dispiriting to be part of that failing organisation.”