← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Daniel Francis

MP for Bexleyheath and Crayford · Labour · United Kingdom

IN THEIR OWN WORDS

“I pay tribute to my fellow chair of the all-party parliamentary group for wheelchair users, Baroness Grey-Thompson, for the work that she has done on the Bill in the Lords, and for her work as chair of the aviation accessibility task and finish group, which this Government set up shortly after our election to ensure that the work on these…”

House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

“Member for Sutton and Cheam, my daughter has not flown for 12 years, because I dread the thought of going through the process, quite frankly. Strengthening these rights will not only help people during their journeys, but encourage people to undertake them again.”

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“The Minister knows I will continue to press the Government on working with international partners to press for compensation. We cannot, of course, encompass that in the Bill, but I would welcome the Minister’s comments on what we can do on that matter.”

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“I welcome the hon. Gentleman’s comments. There are themes within the aviation task and finish group report on that matter. Training is in theme 1, and passenger information is in theme 2. So there are recommendations there. There will be the consultation.”

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“The clauses that we have already discussed will require Ministers to give due regard to strengthening passenger rights, but clause 4 will, vitally, remove the compensation limit for wheelchairs, mobility aids and other assistive devices.”

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“It is a pleasure to serve under your chairship, Mr Turner. Shortly after my election the year before last, I was delighted to introduce my private Member’s Bill, the Aviation (Accessibility) Bill, and I welcome the fact that this Bill—and, in particular, the clauses that we have been debating—encompasses a number of its measures.”

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The complete record

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  1. “As I have touched on, we do not know the number of wheelchair users in the country and while there is the national wheelchair data collection quarterly publication, it is essential that the available data also includes outsourced providers to ensure that they have a full picture of service provision across the UK. An independent national review body with oversight of all wheelchair services, including the NHS as well as private providers, would help to provide a greater understanding of the current provision, along with more accurate data to help identify gaps—whether in funding or in a postcode lottery of service users having different experiences based on where they live. Wheelchair users and patients should also have a role.”

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  2. “Establishing an independent national review body to oversee wheelchair provision would help show where the gaps lie in the current funding and provide more efficient budget management, and where this can be improved. Could the Minister therefore outline whether steps have been taken to review current funding and whether consideration has been made of the benefits of introducing baseline funding in line with other complex and individual needs of wheelchair users? The third recommendation was about data and transparency. To further improve wheelchair services, data collection needs to be vastly improved.”

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  3. “Budget should also be flexible and innovative, including in individual personalised wheelchair budgets, where users have found gaps in the funding, including not covering additional costs such as shipping or repair and maintenance, resulting in a need for users to self-fund for elements of care. The 2023 report outlines that some users felt the availability of support and funding was inflexible and not always optimally allocated. Whizz Kidz’ research has found that 22% of wheelchair users were offered a wheelchair budget as an option. Many more individuals had to fundraise and source charity support to allow them to get the right wheelchair. Reports from Frontier Economics show that, on average, the NHS spends £125 per wheelchair user per year, covering all types of equipment, staff, service, insurance and maintenance.”

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  4. “The Wheelchair Alliance’s 23 December report, “The Value of a Wheelchair”, showed that a £22 million per year increase in equipment spending to the average level among ICBs that currently report average levels of per patient spending would represent an estimated 14% increase in the current total annual NHS spending on wheelchair services. That would make a meaningful difference to the total equipment budgets in half of ICBs—and a big difference to wheelchair users. The research shows that this could reap £60 million—along with £315 million in wider societal and economic benefits—in NHS savings.”

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  5. “I would be grateful if the Minister could outline whether the Department has considered appointing a national lead or regulator to oversee the provision of wheelchair services to hold providers to account and ensure that wheelchair users in England are no longer at the mercy of a postcode lottery determining the quality of the service that they receive. The second issue is budget. Increasing baseline funding in line with current needs and inflation would not only be beneficial for wheelchair users but would likely result in future long-term savings for the NHS.”

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  6. “The report suggests that mandatory regulation of wheelchair services could, for instance, be the responsibility of the Care Quality Commission, to address the gaps in accountability, guarantee a minimum standard of quality and, therefore, reduce the current postcode lottery in support. That could also cover private sector providers and additional regulations for private retailers, to give wheelchair users greater confidence and more oversight of the services they receive. Across the country, 45% of wheelchair services are not run directly by NHS trusts and are often commissioned to private companies.”

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  7. “Service providers need to be held to account, as we have heard and will surely hear more during the debate. There are far too many examples of the service failing wheelchair users, leading to poor health outcomes. The Wheelchair Alliance’s 2022 report, “An economic assessment of wheelchair provision in England”, highlighted that NHS-provided wheelchair services should be subject to more rigorous and mandated regulation. Addressing the current inconsistent and fragmented service will improve outcomes for users, as forms of provision are held to account effectively.”

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  8. “We are still not sure exactly how many adult and child wheelchair users there are in this country. We cannot, therefore, accurately access the current need or where gaps lie. To improve services, we need wheelchair users to be involved from the start in co-production, service design and commissioning. To get the service right and address the individual needs of wheelchair users, we need to hear directly from them. Ultimately, a national review body overseeing wheelchair provision is required to ensure that the service provided is of a good standard. As a result, wheelchair users will receive better quality care and outcomes. I have five asks from recommendations to put to the Minister. First, it is clear that national leadership and accountability are needed.”

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  9. “Having an unsuitable wheelchair adds not just an extra complication but often a debilitating and painful experience, and needs to be resolved. The current system is not working. Wheelchair providers need to work in cohesion rather than compete for contracts and undercut other providers. National leadership and accountability of the service is necessary to ensure that service providers are held to account. Funding reform is needed to give wheelchair users the right piece of equipment, rather than the cheapest. The better, more appropriate yet expensive piece of equipment can often be the cheapest later down the line, with savings in health care and users better able to contribute economically. I will refer to that later in my personal experience. Better and more conclusive data is needed.”

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  10. “I am grateful to the Chamber engagement team for its support in preparing for today’s debate and for sharing the experiences of the 653 people who contributed to its survey on disability equipment. One respondent said: “My husband has a basic wheelchair that is the wrong size and broken. It causes pain and pressure sores. He can’t self-propel more than 50 metres in it, making any kind of independence impossible. He is exhausted and in severe pain all the time.” Another said: “I had to put off starting university for a year because I couldn’t access a wheelchair in time. I spent a year at home unable to go out and see friends or access education or to even just go to the shop on my own.” Wheelchair users already face everyday accessibility issues, from transport to housing and work.”

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  11. “The report highlighted three areas of concern: wheelchair services in England do not consistently work for service users; NHS-provided wheelchair services should be subjected to more rigorous and mandated regulation; and the true scale of demand is not known. Despite that report being published three and a half years ago, the findings are still relevant. Wheelchair users’ experiences have, if anything, deteriorated further. The report concluded that wheelchair users may be exploited due to a lack of clear regulation, independent review body or information about who to approach regarding repairs, complaints or suggestions for service improvements.”

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  12. “My hon. Friend is completely right. Last year I helped launch a report commissioned by Whizz Kidz about children who are wheelchair users accessing education, which highlights the issues my hon. Friend has brought to our attention. The Parliamentary and Health Service Ombudsman has received a significant increase in complaints about wheelchair services, from four in 2018 to 76 in 2025, mainly about long delays in receiving equipment and poor communication. I would like to highlight the Wheelchair Alliance’s 2022 report, “An economic assessment of wheelchair provision in England”, which I will refer to throughout the debate.”

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  13. “Importantly, as I have said, children grow and delays like that cause more work, given that the child will clearly be taller than they were when the referral was made. At such a crucial time in a child’s life, their mobility and independence matter. It is critical that children are given the necessary equipment to engage with their peers and participate in school. Having an independent national review body would help to give children and their families a voice and more ownership over their care and, in doing so, drive down waiting lists and improve patient outcomes. I look forward to hearing contributions from colleagues, and the Minister’s comments on the points I have made.”

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  14. “After my wife and I got the ICB involved—how many parents out there know what the ICB is and how to get it involved?—a new fit-for-purpose wheelchair was ordered in January 2023. It arrived in April 2023, but no one advised us that it had arrived. I really believe our contractor rations appointments to manage its workload. When we chased the position in June 2023, we were advised that the wheelchair had been in stock for two months. An appointment was made in July 2023. Twenty-one months after the initial referral, my daughter received a wheelchair that was fit for her needs. That meant that the contractor had missed its 18-week deadline twice in an 18-month period in one patient’s case.”

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  15. “My family and I have direct experience of that with our contractor in the London borough of Bexley. Back in October 2021, when my daughter—who, as I said, has quadriplegic cerebral palsy—was eight years old, it was agreed that she required a new wheelchair. The appointment to measure her for it was held three months later in January 2022, and the wheelchair arrived six months later in July 2022—nine months after the referral. Despite recommendations on the postural support that she required given that she has quadriplegic cerebral palsy, a standard wheelchair had been ordered, which then had to be repaired or have adjustments made to it on five occasions in the next four months. Despite those adaptations, it was still not fit for purpose.”

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  16. “In 2024, the national wheelchair data collection outlined that 80.9% of children under 18 received their wheelchair within the 18-week timescale, meaning that nearly one in five children are waiting over 18 weeks to receive their wheelchair. That figure unfortunately increases for children with more complex needs. In 2023-24, 29% of children assessed as having a specialist need waited over 18 weeks, and the figures for October to December 2025 showed that 1,563 children waited more than 18 weeks after a referral to NHS wheelchair services. A further 1,685 children were assessed with no equipment provided. That is despite the NHS England model service specification requiring services to have developed improvement plans by 2019 to ensure that all children who require a wheelchair receive one within 18 weeks.”

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  17. “I absolutely agree. The hon. Member will hear my own personal horror story on that very matter in a moment. It is a big issue. Children grow, and the delays often mean that when the wheelchair finally arrives, the child is a very different size from when they were measured for it. Instead of a wheelchair, younger children are offered a standard buggy, which often does not meet their clinical or social needs. It also impacts their social integration at a crucial age and limits their independence and participation at home, in school and at playtime. I would therefore be grateful if the Minister considered extending NHS wheelchair provision to children aged three to five so that they can get the right equipment. The situation does not necessarily get any better for older children.”

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  18. “I absolutely welcome the Minister’s comments. There has been movement, but I will continue the pressure, along with other Members, in the months and years ahead. Question put and agreed to. Resolved, That this House has considered the potential merits of establishing an independent national review body overseeing wheelchair provision.”

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  19. “When the consultation meetings were held around the new framework and the new contract, the provider, AJM Healthcare, was asked to advertise them. Did it tell any of the users? No, it did not, because if it had, they would have come to the meetings and told their horror stories. I found out by accident because I am the Member of Parliament, and guess what? I was the only person who attended the meeting because none of the users had been informed that it was happening. That is my concern about ICBs monitoring those contracts and being able to say what is happening. It appeared to me in that meeting that, from my experience as a parent and from talking to other parents, I knew more about the problems in the system than the people commissioning the contract within my ICB. That is why we need continued monitoring and some kind of framework.”

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  20. “I was attending wheelchair appointments during that period and it was difficult—of course, delays were caused—but we have ended up in a position where there are far more ombudsman complaints now than before covid. I will not prejudge matters, but I think the ombudsman may have something to say about this later this year. Lots of wheelchair users have ended up having to go to the ombudsman because it is a complex system. That goes back to the framework and what I said earlier. How many people out there know what their ICB is and how to go to their ICB? The wheelchair contract where I live is about to be tendered across three London boroughs: Bexley, Bromley and Greenwich. At the moment, those three boroughs have individual providers. It looks like they will have one provider going forward.”

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  21. “Friend the Member for Stoke-on-Trent South talked about discharge delays. I would say that they are sad but, quite frankly, they are just disgraceful. I welcome the pressure to improve standards from the Lib Dem spokesperson, the hon. Member for Mid Sussex (Alison Bennett), and from the shadow Minister, the hon. Member for Hinckley and Bosworth (Dr Evans), who also rightly brought up the point about NRS. I have met with officials from the Department of Health and Social Care in recent months on that and the overall framework for where the responsibility lies. To my good friend the Minister, I will say that I will continue this pressure, as will other hon. Members. I accept that what happened during covid was very difficult.”

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  22. “It is good to hear about the position in Northern Ireland and, in particular, about veterans’ use of wheelchairs, which also featured at that event. We heard about AJM Healthcare from my hon. Friends the Members for Scarborough and Whitby (Alison Hume), for Lichfield (Dave Robertson) and for Stoke-on-Trent South (Dr Gardner). I accept that it is the largest provider in the market—it was the provider I was referring to in my comments—but clearly there have been issues with delays across the country. I will come back to those, and to individual ICBs’ awareness of what was going on. I was really sorry to hear from my hon. Friend the Member for Bassetlaw (Jo White) about the suitability and parts issues experienced by her constituent. I know those issues at first hand. My hon.”

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  23. “I thank all hon. Members who contributed to the debate. It was a great honour, though deeply disturbing, to hear of people’s lived experience as wheelchair users. To be brief, we heard good examples from my hon. Friend the Member for Uxbridge and South Ruislip (Danny Beales) of mobility providers, and from the hon. Member for East Londonderry (Mr Campbell) of the growing needs of users. We heard from my hon. Friend the Member for Sheffield Hallam (Olivia Blake) about access to school. I urge all hon. Members to look at the Whizz Kidz report on that issue. There was an interesting comment from the hon. Member for Upper Bann (Carla Lockhart) on all-terrain wheelchairs, which is something we looked at in a recent event across the road. The hon. Member for Strangford (Jim Shannon) is always here for these debates.”

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  24. “7. What recent discussions the Church of England has had with the Secretary of State for Culture, Media and Sport on the future of the listed places of worship grant scheme.”

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  25. “St Paulinus church in Crayford and Christ church in Bexleyheath are both grade II listed churches that are desperately in need of investment to restore their buildings. In line with previous questions, I ask my hon. Friend to outline what further news we might have on future capital funding schemes to help to support churches like these.”

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  26. “There are the ones at the National Portrait Gallery and the National Gallery down the road; there is the one in IKEA in Oxford Street, which I had to work very hard for and lobby to get its standard up to spec; and, just yesterday, the one at St Paul’s cathedral finally opened. Those places, where visitors are welcome to access the history and culture of our amazing city, do have such facilities, yet this place does not. We need those facilities both in Portcullis House and, to a more modern standard, in the Palace itself. I thank the Committee for its work. I will continue to press on these areas, including in my role as a member of the Modernisation Committee, but while other workplaces have brought themselves into the 21st century, we must acknowledge that there is work that we still need to do.”

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  27. “Friend and colleagues across the House know, I will continue to lobby to have one of a modern standard in Portcullis House and equally for the existing toilet to be of a modern standard. As I said in my Changing Places debate last year, we have seen great improvements. My daughter, who has quadriplegic cerebral palsy, will be 13 this year, and I remember how few Changing Places toilets there were in this part of London 10 years ago. There has been great progress, including under the previous Government, in making sure that local railway stations and tourist destinations have Changing Places toilets.”

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  28. “We have the issue that, when wheelchair users who attend the all-party groups I chair come to Portcullis House, there is no Changing Places toilet there. The Changing Places toilet we have is in the Lower Waiting Hall, and I would say it is to the original Changing Places standard of about 20 years ago. I have used it with my own daughter, and the hoist is a mobile hoist. The ceiling is very low, and an adult trying to get on it will most probably hit their head on the ceiling. It does not have a moveable sink to get a wheelchair underneath. It is not to the current standards we would expect of a Changing Places toilet. It is the one place where the people who attend the all-party groups I chair can use the toilet, yet it still is not to modern standards. As my hon.”

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  29. “We clearly always need to look at those formats, and ask whether our information is available in an easy read format for them in the way it would be for any other visitors, and whether we can have the same discussions with those users. Although she is not here today, I want to pay particular tribute to my hon. Friend the Member for Penistone and Stocksbridge (Dr Tidball) for her valuable work since her election to make this building far more accessible. From her viewpoint, the building certainly was not in such a place. Lastly, I want to refer to Changing Places toilets. A few months ago, my hon. Friend the Member for Blaenau Gwent and Rhymney and I wandered down to the National Portrait Gallery to see what a more modern, accessible Changing Places toilet looks like.”

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  30. “Reluctantly, we then had to dismantle the podium in front of all the wheelchair users, because it was clearly a completely inappropriate layout for how the wheelchair users in question needed to address the event. As my hon. Friend is aware, and as I said in the Modernisation Committee when we considered this report recently, there continue to be external accessibility changes we need to make in the House. I note the recommendations in the report on accessible formats. I was really glad when my hon. Friend the Member for East Thanet (Ms Billington) had her East Kent Mencap group visit the building recently, and a number of Members with experience of this went to speak to them about their experiences—I was very privileged to do so.”

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  31. “The Chair of the Administration Committee, my hon. Friend the Member for Blaenau Gwent and Rhymney (Nick Smith), is very aware of this—we have written and spoken to each other about it at length—but under the booking system’s current procedures, the APPG cannot be given priority over others, which proves very difficult when only a very small number of rooms are available. It also proves very difficult when we try to provisionally book a room, and the only room our users can use is booked by somebody else. We do need, through the Administration Committee, to look at our booking system procedures. My hon. Friend is also aware that the APPG for wheelchair users held an event last month at which the majority of speakers were wheelchair users, yet we managed to set up a podium for the speakers to give their speeches from.”

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  32. “I was very lucky, because I had an accessibility tour, but I will continue to say that those routes are not easily defined for staff or visitors. For visitors, what are the most accessible routes around the building to get from A to B? We need to continue to look at that. If a Member is arranging an event, what are the main access routes for somebody who is a wheelchair user or who has different access needs? In the report—I was not a member of the Modernisation Committee when the report was undertaken, but I am now—there are recommendations about external accessibility. In my role as chair of both groups, but particularly as chair of the APPG for wheelchair users, we continue to have problems. A significant number of wheelchair users attend our meetings, but there is only a very small number of rooms in this building that we can book.”

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  33. “I declare my interest as a member of the Modernisation Committee, but also as the chair of both the all-party parliamentary group for wheelchair users and the APPG on access to disability equipment. I come at this issue from that perspective. As many Members know, I am the parent of a wheelchair user and have campaigned on both accessibility and Changing Places toilets, and I will refer to those during my contribution. Shortly after my election to this place, I asked a series of questions. I have twin daughters, one of whom can access the building, but the other cannot access it in the way that we all can. What if she were to come here, and what are the most easily defined routes around the building?”

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  34. “My constituent Harley Harris is 15. He has spondylocarpotarsal synostosis syndrome, which has caused his spine to curve 120° and damaged his lungs, leaving him with significantly reduced lung function and in continual pain. Harley needs lifesaving surgery, but his family have been unable to get a referral to have it performed in the UK. Will the Minister commit to urgently reviewing Harley’s case to ascertain what support can be provided to him and his family?”

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  35. “We have heard about the issue of standardised provision. I turn to my hon. Friend the Member for Thurrock (Jen Craft), whose daughter’s needs are very different from my daughter’s needs. Within that issue, we need to look at the fact that some people need to be in mainstream education and some people need to be in a special school. We wonder why one in eight young people are not in education, employment or training, and why we have had the debate over welfare, but we isolate so many young people and then question why they are not available and ready to work. The Minister knows that there are three issues that I think we can get right but about which I still have concerns: transition, getting those health aspects right, and support for professionals in the sector.”

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  36. “Friend the Member for Chelsea and Fulham (Ben Coleman) says about the health aspects—there are things we still need to get right there. Three years ago, my local authority ended up with an Ofsted judgment of systemic failings in our SEND system, and there was no way of holding our local NHS provision to account on those matters. We have to get that right. With Experts at Hand and that early intervention, there are things that we can do. We have heard about the individual support plans. I have to ask why on earth we are making young people wait a year or two until their EHCP is updated, particularly for some young people whose plans do not have the complexity that my daughter’s has. We could get that early intervention much more quickly and provide that support at a much earlier stage.”

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  37. “I declare my normal interests: my wife is a special needs co-ordinator in our local authority, the London borough of Bexley, and one of our children is in receipt of an EHCP. I know this journey; like other Members in the Chamber, I know the battles of being a parent in that position. I am the parent of twins and, as I have said before, I have had to battle for every single aspect of one child’s education and for no aspects of my other child’s education. We have heard lots of criticism of what might be coming, and lots of criticism of the current system. Let us be frank: the current system is totally and utterly broken. I support the proposals because there are issues that we can put right, such as with Experts at Hand. I hear what my hon.”

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  38. “I was leader of the opposition on the council and my wife was actually employed by the authority as a special needs co-ordinator, and if a family like mine could not get through the system, how on earth can any parent expect to get through the system? That is why I do support these changes. We need to get the early intervention right. We wonder why we have inherited the system we have today for children with disabilities and special educational needs, but we saw the loss of Sure Start, and many other changes happened in those long 14 years. I thank the Minister, and I will continue to challenge her, but I do support these changes.”

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  39. “I agree with my hon. Friend and constituency neighbour about those issues. We can get this right—I do genuinely believe that. I thank the Minister for the engagement she has had with the sector and Back Benchers like myself through this process so that we can get right both the consultation and legislative changes. We need to accept that we are dealing with a system that is totally broken. Like my hon. Friend, I held my own consultation. I will not go into detail on it, but I heard long and hard from those parents. My borough has gone through many things—the Ofsted judgment, the safety valve, which was a ticking time bomb for so many of our families and their provision. I was a councillor for 20 years in the London borough of Bexley, and I saw the system change fundamentally.”

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  40. “After months of struggling to spend the £895,000 given to Conservative-controlled Bexley council by this Government, the council is finally in a rush to resurface roads like Belmont Road in Northumberland Heath by the end of the financial year. Will the Minister confirm how much funding the Government will provide to my local council in future years to restore the condition of our roads across Bexleyheath and Crayford?”

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  41. “Like my hon. Friend the Member for Brentford and Isleworth, I welcome the consideration of the inclusive transport strategy; I would like to see the Government develop that. I support what my hon. Friend the Member for Battersea (Marsha De Cordova) said about floating bus stops and experiences on the bus. In my constituency, a passenger banged their shopping trolley against my leg for an entire journey because she was so angry that my daughter’s wheelchair had taken up the space she wanted to use for her shopping trolley. There remains a great deal to do on education.”

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  42. “I accept that this is a cross-departmental responsibility, but there is a great deal more to do. We need to push for more funding for changing places. We have seen the outcome of the report by the aviation accessibility task and finish group—my private Member’s Bill on this is sitting in a long queue—whose first anniversary will be this summer. On that first anniversary, I would welcome the Government bringing forward findings on how we may move forward, and setting out whether issues remain that will require legislation. At the moment, the Civil Aviation Authority probably does not have enough powers, in particular with regard to the compensation level, which I think is around £1,500. Many people’s wheelchairs are worth far more than that, and if they are damaged, they cannot receive the compensation required to replace them.”

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  43. “I was the cabinet member for transport in my borough of Bexley 20 years ago, and was latterly on the board of London Travelwatch, so I have had a long interest in these issues, but it was only when I became the parent of somebody who has a complex set of disabilities—a wheelchair user who needs constant care and support—that I understood some of the complexities of travel. I turn first to toilets. The Select Committee report and the Government’s response look at changing places. There has been a sea change in the availability of changing places toilets, both in motorway service stations and at railway stations, in the last 10 years or so, which is warmly welcomed. If I am driving on the motorway, we have to plan for that. I also hope to see one more at Charing Cross in the very near future.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  44. “I thank my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury) for securing the debate. I place on record that I am chair of the all-party parliamentary group for wheelchair users, and the parent of a child who has a Motability vehicle, which I drive on her behalf, with a blue badge. I will refer to those issues. I welcome the Transport Committee’s report and the Government’s response. There are some access issues that I will talk about from first-hand experience.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  45. “Of all the places that I have travelled to with my daughter across Europe, TfL leads the way in supplying that information, and I hope that can be considered as we go forward. My final point is on ticketing. Clearly, more needs to be done in this area. Problems remain with the level of information that is available for blind passengers and wheelchair users. It is a great scheme, but more needs to be done to highlight those issues. I welcome this debate and look forward to the Minister’s comments later.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  46. “It means that a child cannot use their wheelchair if it is over 200kg. It means that if someone who has lost their driving licence for medical reasons, such as epilepsy, cannot use their wheelchair. I hope that we can resolve such issues following the consultation. I have also been involved in complaints processes through TravelWatch, and I hope the watchdog has the necessary powers to deal with the problems. We need to look again, as I have said, at the Civil Aviation Authority. In my mind, TfL leads the way on accessibility information. The TfL Go app shows the availability of level access, station accessibility, and where a lift may be out of order. GBR needs to follow that lead. We need a national transport accessibility app shows that information, as well as showing the locations of disabled toilets and changing places toilets.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  47. “I have two horror stories involving toilets at central London stations, where staff refused access to the changing places toilet, telling me my daughter could not use it—she needs a changing bench—and needed to go into the standard disabled toilet. That is the level of training still required. I completely support Great British Railways, but there will be issues in areas where it shares services with TfL. For example, Abbey Wood is very close to my constituency—TfL will manage that station even though both services operate from it. Denmark Hill will be a GBR station. We will have to see how those two services integrate. I welcome the consultation on micromobility. The issue remains whereby, if someone’s wheelchair is over 200 kg, they have to ride it in the road, as they are not allowed on the pavement. That is hugely discriminatory.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  48. “I welcome the hon. Member’s comments. Like my hon. Friend the Member for Battersea, I will continue to press the Government. I could take hon. Members to bus stops close to here that I think are a risk for blind passengers as well as for wheelchair passengers. We need to do more on this. I will not object to the measures on Motability in the Finance Bill, but there is ignorance in this place from some Members—many are not here today—on Motability, the issues around the scheme and how it continues to need to be supported, particularly for wheelchair users. On regulation and enforcement, there is training and a lot of great practice; I see some great practice of support for disabled people on my own Southeastern passenger service, but that needs to be expanded.”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  49. “I thank the right hon. Member for his remarks about what I said. However, all the statistics show that the people who need Motability vehicles the most are the poorest and those who live in rural areas. The Conversative party policy on this matter will damage those people the most, quite frankly, by taking away those vehicles. Will he commit to go away to his colleagues and look at that policy, which will damage disabled people who live in rural communities more than anybody else?”

    House of Commons26 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

  50. “Friend’s three asks, and I ask that guidance be published regarding tenancies and support. Doing so would mean that voluntary groups have increased agency over their future and are not left in the dark.”

    House of Commons25 March 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗