Daniel Francis

IN THEIR OWN WORDS

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673 held · 602 searchable for Daniel Francis. The searchable lines are below in date order, each linked to its source. Free to read, in full, without an account. Page 6 of 10.

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1. “The review will allow engagement from carers, employers and trade unions to understand how the existing unpaid carer’s leave entitlement is working; to examine options for different models of paid carer’s leave; to consider the options and principles for additional interventions; and to identify options with low or no cost to business and the Exchequer, and the appropriate routes for implementation. I thank my right hon.”

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2. “This afternoon and tomorrow night, my wife and I will be doing rotas, as we normally do, to work out who is doing the care at the other end of the day. Real pressures are caused by the shortage and affordability of paid carers to support the many families across the country that experience what we do daily. I strongly welcome the announcement yesterday from the Department for Business and Trade on the terms of reference for the review of employment rights for unpaid carers, and the comments made by the Under-Secretary of State for Business and Trade, my hon. Friend the Member for Halifax (Kate Dearden), at last night’s reception.”

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3. “My wife and I decided to give up full-time work in 2016, the year my daughter had 110 medical and physiotherapy appointments, to job share the care components at home while we both worked part time. I accept that the majority of the burden has fallen on my wife over the years. Although we have not been in poverty, it did at that point leave a subsequent hole in our finances, with difficult decisions about the things we could no longer do. Those are the decisions that so many carers make, and they have a wider impact on the economy. My day started, as it does the majority of days, at 6.15 this morning. I was changing a 12-year-old’s nappy before getting her dressed, fed and putting her in a wheelchair ready for the school bus to come and collect her. There is complexity at the other end of the day, too.”

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4. “It is a pleasure to serve under your chairship, Ms Vaz. I thank my hon. Friend the Member for Shipley (Anna Dixon) for securing the debate and support the asks that she has made of the Minister. It was a pleasure to join her, carers, Ministers and colleagues last night at the “State of Caring” report launch and it is a pleasure to support Carers Rights Day today. No one expects to become a carer. It is not something we set out in our plans for the future or our lifetime goals. It usually happens because a loved one falls ill, or, as in my family, because a child has a complex disability, identified early on in life. The burden of care usually falls on women. It is absolutely right that we acknowledge that and discuss today the huge inequalities they face. One of my children has quadriplegic cerebral palsy.”

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5. “I do not expect an answer now, but can I also ask the Minister to take away a point about the complexity of some of these disabilities? Sometimes people are under several different consultants in several different hospitals, perhaps for a neurological condition, for their sight, for epilepsy and so on. I am thinking about both the complexity of the different apps, and different parts of apps, used by different NHS trusts and hospitals, and the complexity of the distances travelled —it is the carer who manages all those aspects. How can we take that away and support the carer in managing the care of the person for whom they are caring?”

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6. “I thank my hon. Friend for securing the debate. Today, on Carers Rights Day, will my hon. Friend join me, as the parent of a child with a neurological condition, in paying tribute to all carers and charities for their work in supporting families like the family in his constituency?”

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7. “Transition is a key issue for families in this area. In the last Parliament, the all-party parliamentary group on cerebral palsy issued recommendations about health pathways for adults, because for a lot of these conditions, including cerebral palsy, there are not the same health frameworks for adults as there are for children. Will the Minister take that point away and look at how we can replicate some of the pathways that are there for children in the adult sector?”

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8. “I thank the Home Secretary for her statement on controlling our borders, which I know will be welcomed by the majority of constituents across Bexleyheath and Crayford. In recent months, we have seen our police and enforcement officers, particularly in Crayford, carrying out raids and working to arrest people working here illegally. Can the Home Secretary set out how the measures announced today will continue that work to tackle people who are working here illegally?”

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9. “Oh, no—he is slightly older than me. [ Laughter. ] It is a pleasure to serve under your chairship, Sir John. My constituency borders Kent, and we also have a safety valve programme, as well as an Ofsted judgment of “systemic failings”, so children in my constituency, who cross that border, experience similar issues. Will my hon. and learned Friend join me in encouraging the Minister to look, as part of the reforms, at how these issues work on a cross-borough basis when children live in one borough but use schools in another?”

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10. “I thank the hon. Gentleman for securing the debate. That situation has occurred at Bexleyheath sorting office in my constituency, and Royal Mail asked whether I could help advertise its vacancies. Should Royal Mail do more to try to fill vacancies on routes that are not filled?”

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11. “I thank my hon. Friend for bringing forward this debate and for the recommendations he has made. In the London borough of Bexley, we have an article 4 direction, but we are beginning to see landlords setting up charities and housing associations that do not appear to comply with the ethos of such organisations, simply to get around the rules. They do not then require planning permission, as we have recently seen in Highfield Avenue in Northumberland Heath. Does my hon. Friend agree that we also need to look at landlords setting up those organisations to get around the rules?”

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12. “I welcome the Government’s consultation on plans to strengthen protections over charges and services and hope that they will bring forward measures to support my constituents. I was proud to sponsor the Managing Agents (Regulation) Bill of my hon. Friend the Member for Uxbridge and South Ruislip (Danny Beales), and I support calls from across the Chamber for the need for clear managing agent standards and regulation. I welcome the Minister’s comments on these matters and the measures to be brought forward in secondary legislation. I support the Government’s work in this area, but I will continue to press for further action to empower residents and deal with service charges to protect residents across the Bexleyheath and Crayford constituency.”

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13. “In correspondence to me, the new managing agent stated that the service charge bank account was empty and that many suppliers were owed substantial sums, with many of them having withdrawn services as a result. Continuing management on the estate was possible only because the developer provided substantial funding to the new managing agent to enable it to pay suppliers. I have seen similar issues on Talehangers Close in Bexleyheath. At Vickers Green in Crayford, where FirstPort has attended a public meeting and where I believe we are making some progress, I have seen that some of the fault lies—in my view—with the local authority, which agreed a planning development back in 2009 in which residents took on responsibility for the roads, the lighting and the public space, which is then costed back to the residents.”

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14. “The development was originally managed by DJC, which was then bought by FirstPort, which has been relieved of its duties and replaced by a new managing agent. The directors of the management company took action to remove FirstPort in 2024 due to concerns about performance levels and a lack of financial transparency, which was raised by residents. FirstPort was responsible for producing audited accounts for the years 2022, 2023 and 2024, but in the most recent correspondence I have received it failed to do so. As a result, the developer is legally pursuing those accounts at their cost. FirstPort was unable to provide any funds on account to the new managing agent.”

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15. “I accept that some increases in service charges can be explained by rising insurance costs, building safety costs and other economic factors, but other items on service charge bills beggar belief: £1,000 a year for CCTV, when there is no CCTV; service charges for a gym that had not been built; service charges for a 24/7 concierge service that operates from 7 am to 7 pm; and £5,000 a year to empty one dog bin that members of the public, living outside of the estate, are using on a communal open space. Despite those costs, maintenance oftens remains poor. I will focus on one example: the Eastside Quarter development in Bexleyheath, on the site of our former council or civic offices built a few years ago.”

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16. “One constituent, a pensioner, had to borrow money from her adult children, and she is now considering selling her car if another unexpected bill arrives. Another, who asked to spread an additional bill over monthly payments, was told that she would be charged £60 for the trouble. I have been holding public meetings with residents across my constituency this year to discuss these issues. The meetings have seen large turnouts and residents understandably at the end of their tether.”

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17. “I pay tribute to the hon. Member for Reigate (Rebecca Paul) for securing today’s debate and setting out the deep concerns about property service charges that many of us hear about from our constituents. Since being elected, I have received countless emails from constituents across Bexleyheath, Crayford and Slade Green who are struggling with rising service charges, lack of transparency and poor communication from managing agents. In the words of a constituent who lives in a development where the service charge has increased from £1,800 a year to £3,200 a year: “We honestly don’t have a clue what we are paying for.” Others describe themselves as “cash cows” and speak of “financial hardship to those trapped in their clutches”.”

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18. “I thank the Minister for his answer; I know this is an issue of great concern to my constituents across Bexleyheath and Crayford. Following last week’s west Balkans summit, could he provide an update on the measures that are being taken to reduce the number of illegal migrants being brought to the UK via the western Balkans?”

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19. “A survey undertaken by Maternity Action has shown that of 1,000 new mothers, the majority have had to resort to credit cards or loans to finance their maternity leave. Over half have said that they have had to return to work early, as it is impossible to support themselves and their new baby. It is therefore vital that we ensure that new mothers have access to the support they need. They should all be supported to focus on their own wellbeing and their baby’s health, both during pregnancy and after birth.”

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20. “I will briefly say again what I said last year: I accept that we have moved forward since my twins were born 12 years ago, but my experience of my children being born nine weeks early, my wife having a C-section, one of my children being diagnosed with cerebral palsy at 12 days old, and me working through the whole six weeks of them being in special care because I was not entitled to a day of paternity pay, continues to live with me. We have seen neonatal care benefit and some benefit in paternity pay. But we must continue to battle for better rights for parents. One in three dads do not take their paternity leave because they cannot afford to. The system is complicated and we do not always give people the support that they need. We must modernise to deliver for today’s families.”

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21. “It is a pleasure to serve under your chairmanship, Mrs Hobhouse. I thank my hon. Friend the Member for Burton and Uttoxeter (Jacob Collier) for his introduction to this debate. I know from my own mailbag the importance of statutory maternity and paternity pay across Bexleyheath and Crayford. My constituents have pointed out to me that the evidence shows that the current situation with both leave and pay for new parents is bad for everyone—mums, dads, kids and society as a whole.”

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22. “I declare an interest as chair of the all-party parliamentary group for wheelchair users. The group has recently received extensive evidence that there is a clear need for independent oversight of wheelchair providers, and for verifiable data from the sector. Many service users are not provided with a wheelchair within a suitable timeframe, and many have little choice but to go private to access equipment. Will the Leader of the House allocate Government time for a debate on wheelchair provision, and the need for sector reform to ensure that wheelchair users are provided with the equipment that they need?”

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23. “Q7. This summer, I visited every road across the Bexleyheath and Crayford constituency, reporting potholes to ensure that the £895,000 given by this Labour Government to the Conservative-controlled council in the London Borough of Bexley is spent. However, the Conservative council cabinet member responsible for roads wrote to our local newspaper, News Shopper , asking that I stop reporting potholes because it was causing work for the council. Will the Prime Minister join me in urging my Conservative council to get on and spend that money to make roads, such as Mayplace Road East, safe to drive on?”

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24. “For the record, my wife is employed as a local authority SENCO. In my local authority, the London borough of Bexley, we have not only a safety valve but an Ofsted judgment of systemic failings, one of which was around health services. From having rewritten my own daughter’s EHCP on three occasions to make sure it is legally compliant, and from my constituents, I know of those real issues with health provision. Paragraphs 289 and 290 of the report contain recommendations about the involvement of health services in EHCPs and in SEND provision. Could my hon. Friend elaborate on those recommendations and what we can do to make that provision fit for purpose?”

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25. “Primark has joined other high street names, such as Asda and my former employer Marks & Spencer, which have adaptive clothing ranges for adults and children. I welcome the increase of adaptive fashion on the high street and in high-end fashion, but I am aware that more can still be done to ensure that it is not just a phenomenon, but easily accessible and available for every disabled person. As a London MP, I welcome the impact that London Fashion Week has on the economy of our capital. I hope that in future years it will continue to use its role to promote adaptive clothing. I thank my hon. Friend the Member for Kettering once again for securing this valuable debate.”

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26. “I pay tribute to fashion labels such as Unhidden, founded by Victoria Jenkins, that aim to make fashion accessible and inclusive for those with disabilities. Victoria’s new collection, which will be unveiled at this year’s London Fashion Week, will be modelled by individuals living with disabilities, chronic conditions or visible differences. I applaud Victoria’s mission, but I am also aware of the need for adaptive clothing on the high street. I visited the Primark branch in Bexleyheath last year, where it was outlined to me how the company has launched an adaptive fashion range that was co-designed with Victoria and is available across 96 of its stores. It was refreshing to see a global brand such as Primark making clothing accessible, both physically and financially, for disabled people on the high street.”

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27. “It is a pleasure to serve under your chairship, Dr Murrison. I thank my hon. Friend the Member for Kettering (Rosie Wrighting) for securing this debate. I would like to highlight how adaptive fashion is being promoted at this year’s London Fashion Week. Adaptive fashion enables people who have difficulties in dressing themselves, whether because of physical disabilities, limited mobility or chronic pain, to dress themselves comfortably and confidently. Clothing pieces are often equipped with additional functions such as zips, Velcro and magnetic fastenings, which can help with independent dressing while also providing discreet access for medical ports. As the parent of a child with cerebral palsy, I know how important adaptive clothing is for someone with a physical disability and limited mobility.”

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28. “I declare an interest as chair of the all-party parliamentary group for wheelchair users. Does the Minister accept that a wheelchair, whether manual or with power, is a medical device that enables disabled people to maximise their independence and live the life they choose? Does he therefore agree that the terminology of “invalid carriages” in the legislation is discriminatory and outdated and that the regulations on the use of micromobility vehicles require updating urgently?”

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29. “I thank my hon. Friend for her campaigning on this issue. She knows that, as chair of the all-party parliamentary group for wheelchair users, I share similar concerns for them. We often see that bus ramps are designed to fit in with the bus boarder, but it is then very difficult for the wheelchair user to pivot from the exit of the bus ramp back on to the pavement. Will she join me in continuing to impress upon the Government that we have got to get the design right in order to assist all disabled people, and that disabled people—whether blind or partially sighted, or wheelchair users—must continue to be engaged in this dialogue?”

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30. “I welcome and support my hon. Friend’s campaign. As the chair of the all-party parliamentary group for wheelchair users, I campaign a lot on these issues. Transport for London has an excellent app that shows which stations are wheelchair accessible and which have lift access, and I believe we should introduce that nationally. We should also introduce a campaign for accessible toilets, as well as for lifts and wheelchair access. Would my hon. Friend welcome expanding the app nationally, as it is currently available only in London?”

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31. “As the chair of the all-party parliamentary group for wheelchair users, and in my conversations with Bexley Mencap, I have had many discussions about the impact of pavement parking on disabled people. Crayford is in the London borough of Bexley, but some of its roads are partly in London and partly in the area of Kent county council. Will the Minister look at how the policy will be implemented for roads that are partly in London and partly in a different area?”

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32. “T3. My constituents Lee and Joanna Woodcock’s daughter Holly was found deceased in France in August last year. They have raised significant concerns regarding the investigation by the French authorities, and some lesser concerns regarding the support they have received from the FCDO. Will the Minister meet Mr and Mrs Woodcock to hear directly about their experience?”

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33. “The report, “Barriers for adults with Cerebral Palsy on achieving full life participation”, published by the former all-party parliamentary group on cerebral palsy, highlighted the cliff-edge in support for those with cerebral palsy when they transition at the age of 18 and the need to end the separation of neuro and musculoskeletal knowledge within the NHS, given that cerebral palsy is a neuromusculoskeletal condition, and that those living with it need easy and ready access to both areas. I would therefore be grateful if I could understand—”

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34. “I am grateful for the opportunity to open this debate on a subject that I care deeply about. Last Saturday, 19 July, was Changing Places Awareness Day. It is therefore an honour to have secured this debate and to be able to pay tribute to the campaign organisation Changing Places in its 20th year, and in a week when it has worked to remind the nation of the importance of its campaign. During this time, it has worked relentlessly to seek provision for the quarter of a million people in the UK who have for so long had no public access to accessible toilet facilities, and for their families and carers. Changing Places toilets enable anyone, regardless of their disability, to go to the shops, attend hospital appointments, enjoy community life, socialise and travel.”

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35. “Absolutely. As I will turn to, I know that at first hand as the parent of a child with cerebral palsy. The growth of Changing Places means that it is making an impact, but the fact is that we need more of these toilets across the country.”

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36. “Absolutely, and I thank the hon. Member. As I will come on to say, we have seen such growth, particularly in central London, but that needs to be replicated across the United Kingdom. Access to a Changing Places toilet allows anyone, regardless of their access needs or disability, to use a toilet with dignity, privacy and hygienically.”

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37. “The Changing Places consortium was established 20 years ago, as I have said, and at the heart of its campaign, which was initiated by the late Loretto Lambe, the founder and chief executive of PAMIS—Promoting a More Inclusive Society—was the aim to ensure the growth of Changing Places across the country. I wish to pay tribute to the work of Changing Places staff and volunteers, led by Jenny Miller and Karen Hoe, and their vital support in ensuring this debate could be brought to the House. Currently, the total number of active and registered Changing Places toilets is 2,609 spanning the UK and servicing leisure centres, city and town centres, shopping centres, venues, hospitals, transport hubs, stadiums and attractions. Last year, 414 new Changing Places were installed across the UK, the highest number of annual registrations ever.”

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38. “Absolutely, and I thank my hon. Friend for those comments. Again, I will come on to talk about a toilet that was closed in my own constituency and the impact that has. I will try to make some progress for a moment. Changing Places toilets are specifically designed for people with profound and multiple disabilities and their carers, who need more space and equipment than a standard accessible toilet provides. The features include height-adjustable adult-sized changing benches, ceiling track hoists and space for multiple carers, ensuring a safe and dignified experience.”

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39. “In addition, a Changing Places toilets fund of £30.5 million was made available in 2023, which has provided 600 Changing Places across England. I have seen the real impact that that growth has had in London and the home counties as a south-east London MP. I see that now in central London, as compared with 10 years ago, in train stations, at cultural venues, along the South Bank and, very recently, in Oxford Street. The Need2Change campaign, spearheaded by Bromley resident Katrina O’Leary who I worked with before I was elected to this place, has allowed an increase in toilets in parks, hospitals and coastal towns to ensure her family, my family and other families can have the days out that others take for granted.”

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40. “I agree absolutely with my hon. Friend. We work very closely together on these issues, as parents of disabled children. I will turn to such training in relation to some of my own horror stories in due course. In May, PAMIS announced that it is updating its Changing Places practical guidance, a resource that helps support the design and management of Changing Places toilets. I think I missed out that there were 799 toilets 10 years ago, so there has been significant growth since that time. I should also note the changes made by the previous Government when they amended the Building Regulations 2010, under which it is now compulsory for some new large buildings to have Changing Places toilets installed in them.”

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41. “In a number of places, including in Bexleyheath town centre in my constituency, the use of a RADAR key has led to people sleeping on the changing bed, and someone moving themselves and all their belongings into the toilet. My council took the decision to close the toilet because of the repeated damage caused by the person who kept moving into it, although I would argue that the council was clearly not maintaining it adequately, given that someone had been living in it for several weeks before my own wife discovered that they were living there. Those issues persist, and we therefore need to have a conversation about training, about spreading best practice on signage and about different entry systems, which a number of Changing Places toilets now have.”

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42. “As we stood patiently at about number 50 in the queue, 49 people in front of us who did not need the Changing Places toilet were, in turn, directed to it. There are, however, some fantastic instances of staff ensuring that those trying to use these toilets as a baby changing room—which happens a lot—do not do so, and examples of fantastic signage explaining what a Changing Places toilet is intended for. Along with the people who believe a Changing Places toilet is, in fact, a large baby changing facility, one other issue that can cause problems is the easy availability of RADAR keys, which are often purchased on the internet or in high street shops. I am afraid that some people do buy them as a way of skipping toilet queues.”

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43. “I have seen some terrible training of staff in train stations and in public buildings, where they do not understand what a Changing Places toilet is. On numerous occasions, I have been told that because my daughter is a wheelchair user she should use the standard disabled toilet, with no understanding that she cannot stand and there is no hoist in a standard disabled toilet, and that if someone uses nappies, you might need a bed to change them. There was one occasion in a central London train station when a toilet attendant made everyone, regardless of which toilet they required, join one queue because their objective was reducing the queue length, rather than ensuring that the people who were able to use the only toilet available to them, did so.”

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44. “There are occasions where, because the information has not been updated or because of a lack of training on what Changing Places toilets are, we have had some experiences that have been not so great: finding that the only Changing Places toilet in the place you are visiting has been closed because it is vandalised; finding that the Changing Places toilet in a building is not available, as it is being used as a storage cupboard; having a council staff member refuse someone, who clearly cannot walk and is clearly in nappies, access to the Changing Places toilet on the grounds that they are a child and should therefore use a baby changing table, even when it is clear that their height, and particularly their weight, would break the table; finding, because it is winter, that the council has closed the toilet entirely or, when visiting a busy coastal city, that it closes at 4 pm—because clearly disabled people do not need to use the toilet after 4 pm!”

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45. “Since we have been aware of the Changing Places map facility, we plan our days out, trips and travel arrangements around it and where we believe there will be a toilet. It has been a life changer for our family and, as we have heard, for other families.”

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46. “The information on the Changing Places website can only be up to date if the provider of the toilet advises of any changes in availability. I could give a litany of experiences, as could my hon. Friend the Member for Thurrock (Jen Craft), of where things have sadly not worked. One of our daughters has quadriplegic cerebral palsy. She is a wheelchair user. She is unable to tell you when she needs the toilet and is still in nappies at almost 12 years of age. Given her height and weight, a changing bed is essential to change her with dignity. Before we were aware of the Changing Places website, we sadly had the indignity of changing her in a variety of places, such as on a bench or behind a bush to try to give her some dignity. Our fallback today remains the floor of our wheelchair-accessible van, which I can assure you is a backbreaker.”

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47. “I thank my hon. Friend. I am happy to work with her and her local authority to bring sites forward. I will now talk about my own family’s experience and, in particular, about education. I fully accept that not every disability is visible. Many people who may appear not to have a disability do require a Changing Places toilet, for instance if they have a colostomy bag and require extra space for toileting. For those who need a Changing Places toilet, the current system can be very frustrating. The main way of finding where one is located is through the excellent search location tool and map—this was just referred to—on the Changing Places website. There is a separate app, but it is not run by Changing Places—it is run by a third party—and so is not as up to date.”

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48. “That is absolutely the case. We will visit the same places for days out and we know our routine in central London, because we know where we will be welcomed and where we have had those bad experiences, which I have mentioned. We do, of course, also need to consider this place. We have a Changing Places toilet in the Lower Waiting Hall, which is of the very old, original standard. It is therefore difficult to hoist somebody on to the bed, given how low the ceiling is. There is, however, no facility for visitors to Portcullis House, which is something we need to consider going forward. In my constituency, there is one Changing Places toilet, located in the Broadway shopping centre, but we need more. Hall Place would be a fantastic place to have one, given that it is the premier cultural attraction and open space in my constituency.”

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49. “I absolutely agree. As my hon. Friend says, I am pretty sure that there are some in her constituency, but we do need to expand that. Having those facilities on the south bank has made such an impact culturally, I can tell you, Madam Deputy Speaker.”

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50. “I encourage them to engage with their local authorities and stakeholder groups, and impress on them the importance of Changing Places toilets so that all our constituents can have access to a clean, safe and accessible facility. Thank you, Madam Deputy Speaker, and I wish you a very happy summer recess.”

    House of Commons22 July 2025Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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