YouSaid · the spoken record

Alan Mulally

lines on the record: 75
first: 2022-11-01
most recent: 2022-11-01
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“I just like to say one, thank you, and thank you for the opportunity. And I've joined your organization. I love your work. And I'm very proud to be able to support you. And you're really about something really important because there's so many people in our world in a very complex, rapidly changing world. There's so many people that are really working to serve. And so the fact that you're capturing that for people I think is absolutely fantastic. So I'd just like to thank you for your service too.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Studying, I got, I kind of know what that means. But when I look at that, I just touch on all of those different pieces of my life. And am I doing the things that I really believe in that I can really make a difference and serve? And so, and then thinking about the work one, looking at the work one. I mean, I've been on the design team for every Boeing airplane, 707, 27, 37, 47, 57, 67. I was asked to serve as the chief engineer for the seven airplane and then the 787. And 70% of the seats are flying around the world are on these fabulous Boeing airplanes, saving efficient transportation. And the same thing at Ford. I look at those plus the things in the community and stuff. Can you go around your diagram like that? I want to keep doing it. I want to keep doing the same thing. I want to keep helping out and filling in all the aspects.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“That integrated life of service. You had a lot of great leaders and people on your show, which is, I just like to comment. This is fantastic. I've listened to many of them, especially one of the latest ones with Marshall Goldsmith, who's a dear friend. At the end, and Marshall loves to say this analogy, you get towards the end of your life and you're looking back on what you've done and not done. And Marshall in his latest book tried to share with everybody that you don't want to get to that place and have a bunch of regrets. I mean, you can deal with that now by the decisions you make. And it needs to be about something bigger than yourself. And it's going to be the best that you can do as opposed to it's always going to be phenomenally successful because you'll keep just getting better and better and better. When I look at that integrated life drawing, I look at it every day. It's in front of me. I'm sitting there.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And my answer was they're going to pay you twice that if you're a good facilitator and a coach. You're the leader now. You're the leader now. You have all of this talent, all of which knows more than you do about their given subject. This is Peter Drucker's knowledge workers. And so we need the hearts and minds of all the knowledge workers in a safe and a healthy environment. And so the biggest contribution you're going to make, and the reason you should be compensated for it, is if you can create this culture of love by design that has a reliable process and behaviors that create value for the later good, that's your unique contribution with zero tolerance for violating either.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“See, look at this all coming together. Shane, look at that. That's what's on the working other system. You're coaching and facilitate. It doesn't mean that you're not leading. Somebody said to me one time, I love coaching CEOs and their teams on because they all want to know about this working together. And one of them said to me one time, Ellen, are you telling me that? Board of Directors and that shareholders are going to pay me these big bucks as a CEO to facilitate and coach?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“give their human beings so you don't yell at people you don't go after them and stuff and and if you just share how you feel share how you feel no one can argue with that so she was sharing exactly what was important to her what the commitment she thought she had and how she felt about that and being and not uh and being violated and so and they're and they're exactly that way today and you think of the people that you work with or you with that operate that way versus telling you what to do or not saying they're sorry or whatever it's incredibly impactful right Because we make commitments to each other. And if we're not going to do it, that's going to feel like we're really letting people down. So we're going to develop the discipline where we're not going to let people down.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I could just see her brother getting white. And I just want you to know that I know you care about me. I know you love me. You are very reliable. I just want you to know, I think that might be an opportunity to learn. And the way the apology that he made and his commitment was sorry and the apology he made and then his commitment to learn from this and be even better. It wasn't just between those two. I mean, all seven of us were listening to this. So it affected everybody. So when they were at first starting out, they'd be a little bit more aggressive because they just didn't know how to do it. But one of the principles and practices is you treat people with respect. You listen to them.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Great job. Okay, here's an example. One of our girls that was on the dance team. I was going to be somewhere, and Nikki was going to be somewhere. And so the week ahead. Most important performances were Before one of the events, one of the older kids that was driving then agreed to get her from the school to this event. And he forgot about it. Unbelievable. So we started the family meeting. We go around and our daughter says, well, I'd just like to bring up one thing that I think we all can learn from. Do you remember, brother, that you were going to pick me up? and you're going to take me to my event and that and you know that that event and what i do is really really important to me”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Lives having a vision, a compelling vision for what we're going to do to serve, to make a difference, a purpose, than having a strategy to achieve it, but then also having a plan to reflect on the progress against that so that we can either make modifications to the strategy or not, but know how it's going and be able to make decisions back to your first questions on an integrated life. Am I paying attention to the things that I think are important in my life, in the life of the people that I'm serving?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Now, this is going to come as a news flash, the same ones. Absolutely the same ones. Like on the chart that you see, the two slides that I sent you that you're going to share with everybody, it has Boeing as a logo for Boeing and Ford. You can also put on there a Family reunion photo because it's the very same ones. The kids, I was talking with Peter the other day, he's in the office, and I was doing a Zoom call, and I looked behind him. He had the working other principals and practices that we just went, everybody's going to get a chance to see. That was on his desk right in front of me.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Or make us really proud. Either way, you have to tell us ahead of time. So they didn't share everything that they would do that would embarrass us, but they sure thought about it because that was a principle and in practice. And so when we reflect on these when they got older, oh my gosh, it was so fun and it was so funny. And sometimes I couldn't tell whether they really enjoyed it or where they thought this was a hassle. And so I would say to them, you guys, if you didn't really enjoy the family meeting, why did you why did you always keep coming to it? You never missed one. Never, never. And one of them says, Dad, do you remember what the last agenda item was on our family meeting? I said, no, I don't. And I said, you handed out the allowances. Of course, we had to come to the family meeting. Now, every one of them.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Any suggestions for improvement, including the behaviors? That was really interesting at the first because they were pretty aggressive when they were younger about, well, you said that you were going to pick me up after football or pretty soon. We also worked on the how you do, how you say that, and how you give that feedback because you want to do it in a positive way. And so they got really good at that. But we went through that and clarification there. That was a family meeting. And so every time we're together and they're all grown now, When we get together once or twice a year. And every time we're together, especially after a drink or two, muslim will bring up things that happen in the family meetings. And I mean, they're so funny. When you look back at the things that were going on, oh, on one of the family meeting principles was that if you're going to do something that could embarrass the family,”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Are they got parent teacher conferences? Whatever. And so we all write down things that we can do to help. And I take it back the things I'd sign up for. I would take it back and give it to my assistant at Bohemia. She'd build it into the calendar like we mentioned. And so it's just my integrated life. I've just integrated my life, right? Along with the rest of those circles and the integrated life. And then so that was great. And then the next agenda item was we would just reflect on the behaviors that we've agreed to because we've agreed to a compelling vision for the family that had us all growing and contributing and making a difference in service kind of like what my parents did to me. And so we go through those.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Dump it out on the kitchen table and they would all sort the socks and everything else because it's not a compelling vision to sit there by yourself and try to sort all these things for everybody. I mean, it's impossible. It takes a long time. So that's done in like five minutes now. Then they take their laundry back to their room. And then they come down with their calendar saying the calendar, little loose-like notebook or wires down the end. They're in kindergarten, Shane. They're in kindergarten and they got the calendar and they sit around the round table. And then we go around the room and every member of the family describes what they're going to do this next week and also identify any things that they need our help with. So do they need taxi cab service? Do they need cheerleading service?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And I didn't sign up for a compelling vision of picking up the house every week. And neither did any of the participants, which is okay, like makes sense. I said, she said, what Nicks? I said, well, then everybody will go back to our room and we'll pick up the laundry and we'll take it down to the laundry room. And with five children, we usually always had two washers and dryers because you want to get that stuff done where that's all you're doing the whole week. And that's not a compelling vision again for our family. So we do all the laundry together, then everybody would bring the laundry down.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“On Sunday morning, that we have an agenda for our family meeting. The first agenda I would propose is that all of us, including you and me, we go around the house, we pick up all of our stuff, we take them back to our cubby or back to our room, because after a week with seven people living lives, it looks like a bomb's gone off in that house.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“My wife just walked by and the machine walked by. So the kids, they all think this is so fun. But Nikki and I have been married, I've mentioned for 52 years, and we have five darling children. And when they started to come along, I was at Boeing. I'm program management and lots of people. And I'm watching these seven people now. And so I said to Nikki, I need, you know, this is in very more complicated with the size of our family. We need to do a business plan review every week. She goes, Alan, this is not Boeing. This is our family. I waited for a week to reflect on this and that all made sense. And then so I said the next week, okay. What if we have a family meeting every week? And she said. Well, what would we do in a family meeting? I said, well, my suggestions, and I welcome yours, would be after we come back from Mass.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Well, it gets back to the B and the do, but especially the R, you see that with their behaviors. Let's just take humility, for example. So three questions that we ask. So you can see that. You know when you ask those three questions of yourself about who you're meeting, right away that tells you who that person really is and how they operate. That's why we've always started, always started with the behaviors and but having a process that you're following where you have to exhibit those. You can't hide from them. You can't just not participate. So you have a mechanism now where you have to participate and now your decision is, are you going to do it with these behaviors or not? And if you don't, you're going to meet some interesting people and you're going to get a chance to decide again. So I think the working and management system pulls us together.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“then they make a judgment call really quickly. And if they don't see a way that's going to happen, they move on. Because once you, it's like you said earlier, once you felt this way and once you are appreciated this way, you're never going to go back. It's like Grendel's mother or Grendel's extended family down there in the swamp. Once you've seen the light, once you felt the warmth of operating this way, you're never going to go back. Makes”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“So gradually your mindsets and your beliefs and your values, they all start to move this direction. That's why that authenticity word is so big. Because if you look up the definition of authenticity, three circles again is it's the alignment of who you are and what you do between your beliefs, your values, and your behaviors. Now, we can see the behaviors. But when we see those behaviors and you're doing that over and over again and you're living that way, well, what happened to those values and beliefs? They move in a really positive direction. And that's what people tell me saying that like what they're off a program where they're moved on to something else. And when I see them, they say that wherever they have gone, if they can't see the fundamentals working together, a system, the process and the behaviors.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Changes offers to help, and you're going to be back together next week. So that's the most important thing about the leadership team is the B and the do, who you are and what you do. You don't know anything about that, Shane, is that because this is so visible on the behaviors and the process is so reliable, everybody keeps moving forward with their beliefs and their values, the things you can't see. Can't see those. You see their behaviors. And everybody tells me this, that no matter how they arrived, however they grew up with their training was, the things that went well, the things that were horrible in their life, that once they joined this environment and you have these expected behaviors and they're the right expected behaviors and you start acting this way, then you start being this way.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“For a large portion of the organization like Engineering and Manufacturing Procurement, but you're really leading with aligning with the rest of the team and you're facilitating and you're coaching with your team. I always have like maybe 12 or 13 people reporting to me, which a lot of people always wondered how I did that. But I had to have every discipline need to be on that team because if not, then if you have the haves and the have-nots on the leadership team, you got to keep explaining to the people you haven't around the meeting out what's going on as opposed to everybody's being there. And now everybody is leading with an example where everybody in the entire organization reports to one of those people. So you're not leaving anybody out. And if you follow this discipline, it really doesn't make any difference how many people you have there because when you do a business plan review, you run it on a very tight schedule. And because you're going to be there again next week. So you're looking for this.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“The most important thing is to hold the team themselves and the team responsible and kept and accountable for following this process. All five of those elements, we just got to follow the process. And so holding ourselves accountable for that, on the other is leading by example. I mean, I started out as an engineer working on commercial airplanes. And as you are asked to take more and more service as you move in that direction, when I found just because of who I am and what I learned at Boeing on large scale projects and systems integration is that you're going to move to the place where you're facilitating and you're coaching because somebody has to keep getting this aligned like if we have a new issue on the strategy, well, we need our special attention meeting to deal with that. And so as you get to the place where you're on this leadership team at this level, you have responsibility.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Work in the management system was zero tolerance for violating it. So everybody is, that's our job are these things. And then your performance management and your continuous improvement in your lifelong learning. Then when you move over to the Creating VI roadmap, that's the, for example, the strategy of Boeing was to make a complete family of vehicles that could go point to point nonstop all around the world safely and efficiently to get people together or afford Henry Ford was opening the highways to all mankind Two compelling visions and now what's the strategy for accomplishing that? So that deals with the product, the process of doing it, the people and the working together a strategy. Then going up to the business plan review we have the strategy now, we have the plan. Now every week we're going to go over the vision, the strategy, and the plan, the red deals agrees and the areas need special attention. Then you're right back up.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And then the process of the creative value roadmap and the business by review. Then when you look at the leadership team, remember the word leader is inside leadership. So it starts with the leader because you can imagine if you don't have a leader that is actually committed to this character and skills, that it's going to be very hard to have this operating system and these expected behaviors. So the things that are clear there is you're going to include all of the stakeholders. You're going to coach and facilitate as opposed to telling everybody what to do. You're going to be leading with humility and love and service and courage and discipline and resilience and civility, authenticity, meaning that your behaviors are aligned with your beliefs and your values. And also positive mindsets. And you're going to be responsible for”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Great that you're going to do that because it's a gift. And we worked on it forever to describe it like this. And so again, when you look at these five elements, and you can see how they work together to create this environment. So we covered the principles and practices in the governance process. That's the way we manage the overall business. So that includes all the shareholders, the stakeholders, the board of directors, the leadership team.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“That's a really neat way you said it too because they're elements of a system. And as an engineer, my whole life is around systems because there are lots of different pieces of a system and they all work together to contribute to the greater good. And think about a Venn diagram, another circle, just like the One Life Life's work. So you draw a circle and that's the working together management system is what's inside the circle. So at the top, put a circle, and that says principles and practices. Put another circle going around to the right and put another circle and put governance process in there. Then go down a little further and put another circle and put leadership team Then go start going back up, put another circle, and it says creating value roadm”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And all the religions of the world, everyone has tried to describe these, right? And so, and the reason that works is you're respecting people's dignity as a human being, as a contributor, and everybody knows that that results in that satisfaction of meaningful accomplishment with individual AN as a team. And so we've never, we look at those behaviors all the time and just to check them, make sure that we think they're absolutely the right thing. But I think it's because for Thousands of years, we're all been trying to one way work to create this kind of environment. And that's what we're doing with the working other management system.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Absolutely. Shane, think about how this system deals with that. Because when you are this clear about the expected behaviors, well, you have set everybody free, right? Because if you're going to provide behavior to somebody and you don't have clear expectations about what the behaviors are expected, well, it's just that's really hard. I mean, they don't know why you're saying it to them. They don't know how that fits in. And that's why when we look at those expected behaviors that we just described in the principles and practices, the reason that's okay for us to take a stand that way is that those are so fundamental to respecting people's dignity.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“It and you're feeling that satisfaction, the meaningful accomplishment and smiles on their faces. It just builds on itself.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Very easy then to say, give somebody feedback because we know what they're working on and we can give them an example. And so people want the feedback now because they can, they know it's facts that they're looking at. So to your point, stakeholders that are coaching, well, you know, from Marshall, I didn't know what those words meant until I met Marshall, but I knew we were doing stakeholder center coaching with our working other management system. And he thought that was the coolest thing, is that we had a whole company led by the leadership team that would not only was leading with stakeholder center leadership because we're including all the stakeholders, but also we were leading with stakeholder center coaching, meaning that we were helping our colleagues further develop themselves individually and as a team and as a business. You feel good about it and you're getting more and more affected people are benefiting.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Absolutely. Just another point about what you just said. Part of the working together system that we'll talk a bit more about is continuous improvement and lifelong learning and continuous improvement. So our performance management, our 360 process, you now know exactly what that's about. You're going to use all the stakeholders, all your colleagues around that round table. And every year we ask them about how we're doing, including me, and what would be one or two things that if I could improve that behavior, that character or that skill, it would help us help me individually and also help our team and our business if I make improvement on that. So every year, every member of the team had their one or two items that everybody else knew about, to your point, everybody else is now supporting.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Because we need you. We need everybody. So it's really cool you said that because, see, you don't, you don't need to stop very many times for everybody to understand that doesn't work, but you need to be present. Within two months, when I arrived at Ford, we were on our way. The colors were all showing up. The behaviors were getting just fantastic. The stress was going down. The issues we're dealing with were considered gems. And we're going to solve them together. And we did. The clarity on the behaviors and the clarity on the process we're going to follow. And then back in that up, zero tolerance. And then appreciate it and thanking people. Absolutely accelerates the implementation of the work in the ecosystem.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Absolute now. Listen to what you just said. You just described a working together culture of love by design. It was designed this way. I mean, I'm an airplane designer. It was designed because we wanted that culture where people felt everything that you just described and also to your point. We're doing a business plan review. Are no devices. If you pull out your device or you're looking at your computer, we just stop the meeting and look at you. Can you imagine how quickly you stop that? Because everybody knows the principles and practices on a piece of paper. They're sitting up there in front, and you're choosing not to respect this organization and each other. And you're not.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“This is about I versus we is about me versus service. Are you about what we're trying to accomplish here, this compelling vision for the organization? Or is it about you? The second question is, you're the leader. Where are we going? Where are we going? What's that strategy? What's the BPR? What's the creating value roadmap? Then the third question is, Shane, do you see me? Do you see me? How many times have you been in the line meeting somebody? And by the time that they have reached out to shake your hand, their eye contact has moved on, even before they looked at you. Don't see you And I don't see means that I respect you, I care about you, I'm interested in you, I want to thank you because we're going to do this together. And together, we're going to create a lot of value for the greater good.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“What they do. And, you know, what really happens in this, Shane, you're really getting at it is who you are as a person is going to have more to do with your success and whatever you're choosing to do than anything else. Maryland just who I work asked me to work with her onto her phenomenal book of extraordinary power of leader humility. And she actually wanted to have a couple of chapters in there about working together and how humility really supports that. And in her book, she really did a phenomenal job of laying out a simple model for humility. And what does that really mean? And one of the things that she said was when you meet somebody, you always have three questions. One, who are you as a person? Is this about you?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“We had a few that as we were growing, we had opportunities that could use their skills. And they approached me or one of the senior people. And people tell me that those are some of the most phenomenal conversations they've ever had. Because if somebody comes and does that, then we know it's going to be okay. 99% of the time it was because when somebody gets to that place they have really thought about it and reflected on who they are as a person”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Thinking this through? How do I do this? But I do it in a respectful way. And then pretty soon, after two or three weeks, they're watching the behaviors of other people that are doing this. They're getting comfortable with it. And then they just start moving in that direction. And every once in a while, because of the sorry thing, they'll say, can you imagine what happens when a person will say, you know, that's not the way I really meant to say this? I know there was a little abusive, but I'm really sorry. And then we all look at them and they know we're saying, well, start again. And so.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Oh, yeah, because remember, just keep remembering you're on the team. And every Thursday, you're sitting around a round table and you're also looking at monitors inside the table of all the people that are around the world. And every member of the team's there, you've just gone through all your reds and yellows and greens the week before you would never possibly be able to have a red and say to the team, can you imagine saying, you know, I was really busy this week, y'all. They didn't have time to work on that to help with all of you. I don't think so. Can you imagine what that conversation would be like out on the playground? Because they're not working for me now. They're working for what we're trying to accomplish. So what we'd see is when a person made a decision to move in this positive direction, they'd be, first of all, they'd be a little more hesitant for offering their thoughts or questions, which is understandable because they're”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“That I ever work with. So, and again, it's their decision, because it is their decision. 80% of the time that it happened, they moved in the direction of staying and making a commitment and making great progress on working together. Because it goes back to just basic fundamental human values that are powerful.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I've thought about it and I don't think I can do it. And we say we wish you the very best. Had another person that always liked to do rhetorical questions, which is not very healthy for working together. Like you're trying to ask a question, you know the answer so that you can show everybody how smart you are not working together. So I had the same conversation with her. She went home, came back and said, Alan, I'd like to move in this direction. because this is really who I am. I feel like I've been violating my true self for a lot of years. And she became one of the most fantastic leaders I've ever worked with. Because once you say that and you say that to the team now and you say it to me, because you remember, they're not looking for me now. They're working for that vision of the company and the service that we're providing. And they're working for all of their colleagues. And so she just became one of the most fantastic at working together leaders.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And so I'd like you to go home tonight, think about it, talk about it with the people that you love and trust and let me know tomorrow whether you're going to commit to moving in this direction. I know it's going to be different and long career. And we'll have you tell that all the rest of the team will agree on the two or three things that if you improve those, we'll move you very positive direction into working together. And they will be supportive and we'll help you. So they come back the next day and one person would say.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I look at their face and shame I could see what they were thinking. They thought I meant, oh, because I'm so important that I can start to treat people like I always have treated them and not move in this direction. And so, and they even say that sometimes, well, thank you very much, Alan. I said, no, okay. What I mean by okay is it really is okay because you're making a decision to move on. And it's okay. And remember that first principle, we still love you. You're a human being, you're a creature of God. And if this doesn't work for you, respecting people, listening to each other, helping each other, then it's okay. And you're making a decision. And if you want to commit to it, we can get your help and get you a coach or dynamite person very knowledgeable. But if not, we wish you the very best. And also, we all need to know what you're going to do.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“You know, I wasn't probably the best that I could be. And I said, well, no kidding. And what do you think that meant to the team? Did you watch what happened when people started to be a lot more careful to share? And yes, I did. And so remember, look at the same piece of paper on the principles and practices. The reason we're doing this is that we need the hearts and the minds of every participant, every stakeholder. And then the person would say, oh, I know, but I don't know whether I can do that, Alan. This is not the way I grew up. That's not who I am. I know I'm command and control and I can be a little bit of a bully. But I've done very well. And for it's paid me well and more and more responsibility. And I said, I know. And if you don't want to commit or you can't commit to these principles and practices, it's okay”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“At the first, everybody's trying. I also told them, you know, if you violate this or you go after somebody or you don't respect what they said, just say you're sorry. Well, they'd never heard the love word I got the forward, but they also had never heard the sorry word. I hadn't heard that either. So just tell you you're sorry and then jump back onto the expected behavior. Every once in a while, I'd have somebody that would go after somebody or thought they knew more than the person and kind of attack them in an aggressive way as opposed to asking for a question for clarification or whatever. So I follow up to their office. And in one version of the other, this is what would happen. And I say now, would you think about your behavior today in the meeting, whatever the situation was? And they make a comment that, well,”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Great, great question. And just one comment about your last comment, which is very important, is that what happens so quickly is the confidence that's built up with all of the participants on the team, because you can imagine when you start solving issue after issue, because this is a creative process. You're creating something out of nothing. So you're expecting the unexpected, you're expecting to deal with it. And it's working. And so you can imagine the confidence that you get in the team. Plus, there are stress levels going way down now. They sleep at night. You may know that they're going to make progress. And so I think that's really an important point because the myth that that's not a safe organization that you're not going to be able to have this phenomenal working together as success. Okay, now.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Somebody or act like they knew what the answer was or be rhetorical questions or whatever, anything that would cause an unsafe culture of love by design where people felt like they're going to be a victim or be made fun of, then their commitment to sharing everything is going to go down. And so it's a commitment and a discipline to the process and a commitment discipline to the behaviors on how we're going to treat each other and how we're going to be treated.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Chain that is really critical. And when we talk about the reliable process, the system for doing that, one of the biggest single principles is the discipline. Just imagine you're on the team and every week, 7 a.m., 7 to 9 a.m., everybody's connected around the world and we're going to go through this. I've gone through my introduction of the vision strategy and plan for 45 years every week. I think I maybe missed 10 meetings because wherever you are, you phone in or you link in. And the kids used to link in with me or somewhere because they just love watching the colors and watch them all change and watching everybody try to help each other. And so that discipline of following the process and also to your question or your comment, the discipline of the behaviors. See if somebody would go after.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Is and also be able to count on this working together process to trust it that we, if we know what's going on and we know that our behaviors and our process allow us to deal with it, that we can turn reds to yellows to greens. And at that point, Shane, I knew that no matter what happened at Ford, whether it was Jim and Chrysler going bankrupt or whether it was the tsunamis around the world, the competition, whatever, I knew that we could use this working together process and create a near-term and longer term value for all the stakeholders in the greener git.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“12 seconds, we were on to the next chart, green, green, green, green next week. Only one red chart. And that was Mark's again. And I said, looking around the room and they were all looking at me and they're looking at Mark and they can't believe that Mark's still there. And then had the same comment, thank you very much. And then finally, two or three weeks later, they had a solution that turned to yellow. Two weeks later, I think it turned to green and all the vehicles start flowing around the world. So Shane, guess what? The colors of the slides looked like that following week. Not all red, but they look like a rainbow. And everybody then decided to answer your question that not only were we going to trust the process, but wow, this trusting the process would allow us to remove all the stress out of our individual lives, be able to share what the real situation.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT