YouSaid · the spoken record

Alan Mulally

lines on the record: 75
first: 2022-11-01
most recent: 2022-11-01
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“Manufacturer engineers up in Oakville, Canada. I'll give them identified and get them up there. So when we have a solution, we can switch out the parts and get the production going in a timely manner. That took, you know,”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I started to clap. And I mean, all the eye contact went to the floor. I could feel the air dissipating. And they're kind of looking at me and they're looking at the floor. And they're looking at Mark, the speaker. And then later they told me that they thought that sign, I clapped meant. The two large doors behind us in the Thunderbird room, the world headquarters were going to open up. Two large human beings were going to come in. They're going to extract Mark from the meeting. that would take care of that. So I said, so any initial thoughts from the team on how we can help Mark and their CUSAC was leading engineering worldwide. I've seen a problem like that before. We'll get you to that data. Betty Fowler, who's leading quality worldwide, had a similar comment. And Joe Henrix, who was leading manufacturing worldwide, said, you know, we're going to figure this out.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And then another vice president said, Shane, well, it was nice knowing you. Take care. We'll fill it red for you. So red, red, red. So the next day, we started the business plan review, green, green, green, green, and up comes this red chart on something really important, a launch of a new vehicle. And so he explains it very succinctly that here's an issue that came up. We're working on it. We don't have a solution yet. And at that point,”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“They have an issue with the launch of the Ford Edge in Oakville, Canada, with the actuator liftgate. And so he's having his meeting, his BPRQ for ours the night before. And up comes the launch chart saying that it has three columns for technical readiness schedule compliance and financial impact. And all of them were color green. And they just stopped production. One of the biggest things you could ever do to cause it cause a lot of issues. And so he says to the team, he said, I think this is one of those red things Alan's talking about. And one of the members, one of the vice presidents said to him, well, good luck because you know what happens when you have a problem. You don't have a solution at Fort. And he finally said, well, I think we need to trust the process. I need to trust Alan.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Then you seem to disappear because a lot of cultures are you only bring an issue if you have an answer that doesn't allow working together the way we're talking about where you can move quickly on the issues. So they didn't know what would happen if they should have read. So finally, the leader of North America.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Now, for the first time, they're going to lose $17 billion. And all 300 charts, Shane, were color green. All 300 charts. And so this is the essence of your point. So here's this new person. We shared a new culture of working together and transparency and timeliness and supporting each other and respecting each other. all 300 charts are green. So I've stopped the meeting a few weeks in a row and said, is there anything in any of your areas responsible that's not going well? We are losing $17 billion. Of course, the eye contact goes down to the floor because they don't know me and they know that the culture that they were in is if you, like a lot of companies, if you brought an issue to your supervisor or your boss, the CEO and you didn't have a solution.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Easy because everybody knows who the leaders are in each of the disciplines, whether it's engineering, manufacturing, or procurement. So I talked to everybody, looked at their performance management, 360s and stuff. And so we had the best of talent all around the world, some of which had never worked together, started our business plan review. I'd always start the meeting. And then each of the members, and I'd go through the vision, the strategy, and the plan, and status at the company level, then every member would go through their area of responsibility and share their contribution on the strategy and the plan. And then also, as we mentioned, they also show the status with their colored coding. So now here's the essence of your question. We start our process. The behaviors are getting really good. We have about 300 charts with the entire team. And we've also shared with them.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Was work together as one team worldwide on our one Ford plan. And of course, the way forward was set up at the time, every Ford was different in every country around the world. So Henry Ford never thought that that would be the way it would end up. But you can clearly see that we would never be competitive if we were trying to compete with all these different Fords against these global powerhouses that we all knew. So the biggest part of that strategy was we were going to pull together, work together as one team, and we're going to use all of our talents to work together to create this one Ford plan. So we developed the strategy. We started the business plan review, selected the team from all around the world, which is relative.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Myself available to the entire team and individually as they wish to answer their questions about these principles and practices. And then I said, okay, here we go. And we're going to learn about it because we're going to start. So we pulled together on the business plan. We updated the Creative Value Roadmap to restructure ourselves, to match our production to the real demand and develop a competitive cost structure. At the same time, we committed to develop a new product line, small, medium, large cars, utilities, and trucks. Everyone being best in class in terms of quality and fuel efficiency and safety and smart design and affordability. And then also taking out a small home improvement loan of $23.5 billion to finance the restructuring, but also refinance the product development plan to support the customers and our growth. Then the last one.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And so, what do you think the one piece of paper that I've brought with me from Boeing to Ford was this piece of paper that I just described to you? And when in the first meeting, when Bill introduced me to the team, I shared with them this one piece of paper. And the looks on their faces were phenomenal. They'd never seen words like this. People first love them up. If you make a mistake and you violate the process of you, you would just say you're sorry. And so I could tell by the looks on their faces that are from all around the world and I could tell on their faces that, wow, I'm going to have to, it's going to be really important. And I spend a lot of time sharing with them what these mean. And I've got that zero tolerance policy in the commitment to commit to them. So I spent a couple of hours a day for the first few weeks.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Super question, and it's the essence of working together in my life and service. There are a few of them, and I want to touch on each of them. So these are, to your point, these are principles and practices that create a culture of love by design.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“That have made such a difference to the United States and the people around our world. And I felt like it was the all-time I was being asked to serve to save this second American and global icon.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“They really want, they were encouraged me to go. Come on, dad. We know about airplanes. We know your friends here. And we want to drive a Mustang. See everybody up. And so they walked in the room and one of them said, so Dad, we listen to this and we're going to foreign our way. And I said, we are. And the lesson learned out of that I've learned over the years on you have two is you think about it and you look at it from every possible angle and at the end of the day you decide but the most important thing is that when you say it and you start to act on it you really need to think about about how you feel about it And when I went through that process, I knew that this is where I wanted to serve next. People ask me a lot, why would you choose Lead Boeing? You're the CEO of Boeing Commercial Airplanes, you've been on the defense side. You love your work, you're an airplane designer, you love the business. And at the end of the day, I felt like I was serving a second American in global icon, two really important.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I wanted to know more. I kept asking him all these questions about why they're in the situation they were in. And he shared the whole story with me. And they've become a house of brands and purchased Aston Martin and Jaguar and Land Rover and Valbo. And still 70-80% of the business was Ford, which as you know, you can't be world class too many things at the same time. And so they were going to lose $17 billion. And he said the biggest issue he had was getting people to work together around the world to use all these fantastic smart and talented people. You know, thought about it and talked about it as a family. And I initially called him back and said, I was going to stay at Boeing. And a couple of the kids, we have five kids in Nicky and I've been married for 52 years. And Nikki and two or three of the kids were outside. My little office listening to this.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Clearly, I love Boeing and I always have. I was on the design team of every Boeing airplane. And I realized very quickly that at the time, the airplanes were the first internet because we were actually connecting people around the world. And people could find out that we had more in common than were different. And we could then choose to work together for the greater good. And so I never thought I was going to ever leave Boeing and I had a lot of opportunities along the way. One day Bill Ford called I'm going, Bill Ford, the great-grandson of Henry Ford. And I had a Ford vehicle when I was growing up. And I followed Ford a lot because as I learned more about history and World War II and Ford and Boeing working together, I'm just always very interested in it. So I knew I was in trouble when I was talking to Bill.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Exactly, Shannon, I think that you can see how fast you would get this would be a discipline process. If you look at that drawing and you look what you have put down there is what's important to you and you look at that each day and just reflect on how it's going near and long term, you get to the place where you really get clear about your activities and having an integrated set of activities. I remember when we when the kids were young and we'd have our family meeting and we'd sign up for the different things we're going to do to help each other and I would take my items back to Boeing and my assistant would put that on my calendar. And some days I would just disappear in the middle of the day for an hour or two to go to a parent teacher conference or something else. And everybody knew where I was and they knew I'd be back. I think that it's a very reliable process.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And then also look at your calendar in the morning. Look at your calendar at night when people are managing their work-life balance. They might think that, oh, well, I have something planned with a family. And next year, so I got that one covered. No, I think you're going to have to think about that every day. So the idea of an integrated life is that you've decided what's really important to you and be honest with yourself. And also you're looking at your calendar near and longer term. And are you paying attention to the things that you really believe are important in your life to serve?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I found that to be so useful. And one day my parents made a drawing and they had a circle and inside the circle, they'd have smaller circles. And the circles would be your work life, your family life, your spiritual life, your community life, all your different lives. You could put as many lives in there as we each have. And then on the top of the circle, it said one life and then underneath the bottom of the circle, it said life's work. And remember, work to me and my parents was the same as service. So my life's work is service. And I'm going to integrate all of those components. And people ask me a lot of times, well, how do you do that? I said, well, first of all, you decide what's really important to you. Each one of those.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“By large scale system integration and business, creating businesses are profitably growing for the good of all the stakeholders. So that's how I became who I was. I took the same or I am like the same lessons to when I was asked by Bill Ford to join Ford to help Ford. I want to talk a little bit more about. Story of how you ended up at Ford.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“First of all, you took care of us. You asked us if we found everything that we needed. Did we have a coupons for the items are discounted? Work was always service and it was just fabulous. I felt good about it. I wanted to be better at it. And of course, I also included all of the stakeholders because I knew that if I did that, including my parents and family and the leaders in the areas that I was serving, that we would actually come up with even a better plan to serve our customers and serve each other and all the stakeholders. That's my formation and my further development at Boeing and Fort, and especially at Boeing initially, was I was joined in a company that was world class at project and program and business management. So I combined those personal values and beliefs and behaviors with the learnings of”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“I was a bagger, a checker, and then a night manager at the Dylan's grocery store. I was a carpenter and a ranch hand in a farmhand. And then when I started school at the University of Kansas, I also, for the entire time I was there working on my degrees in aeronautical national engineering, I would continue to work and serve the engineering department at the University of Kansas. I followed that with joining Boeing and then also later at Ford. Really I learned was that I just love this survey. I love that looks on the people's face I was serving. I like I'd ask them for the suggestions for improvement. And somebody told me I was the only person as a checker in Dilla's grocery store that actually got a tip. And I remember asking the person that was coming through the line, why are you tipping me? I could understand that when I was a bad boy. And they said, well.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“And then, of course, they discuss lifelong learning and continuous improvement and respect everyone. We're all creatures of God and we're worthy to be loved. And then one that really was meaningful to me as I got married and started our family stuff is I developed one integrated life to deliver your life's work. So those are the things that my formation was based on. And of course I was a normal child growing up. And so I wanted to fit in. I really being a must means I really wanted to pair a Levi's and some Ouijan shoes. So I decided that I can remember deciding this, that if I were going to be able to get those genes or maybe get a car and go to the University of Kansas someday to serve as to live was going to be my strategy. So I started my service work with TV guide routes, newspaper routes, a lawnmowing business.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Ready to go to school. Well, now to serve is to live, honey. Thank you, Dad. That's great. Then next day, one would say, seek to understand before you seek to be understood. I'd go, that's good too. I remember that. And when that really stuck with me over the years is it's nice to be important, but it's more important to be nice. Thanks, Dad. And then the one that probably impacted me the most, Shane, was when they said by working together with others, you can make the most positive contribution to the most people”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“Absolutely. Well, first of all, it's a pleasure to be with you. And I think that really is a good way to start. I grew up in the Midwest and Lawrence, Kansas, also where the University of Kansas is. We had pretty modest means, but we had a lot of love in our family, starting with our parents, love of us. Over the years, I can remember very clearly the lessons that they shared with me and who they were as a person in addition to what they did. And so every morning, and one of my parents will say these lessons to me, just to make sure that I was remembering them and understand them. So one day my mom would say, now remember, honey, the purpose of life is to love and be loved. I'd say, oh, mom, that's great. I remember, I think that's good. And she said, but remember in that order. Okay, thank you. Then next day, my mom or my dad would say again when I was going to.”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT
“When you meet somebody, you always have three questions. One, who are you as a person? Is this about you? Is it about I versus we? Is it about me versus service? The second question is, you're the leader. Where are we going? Where are we going? What's that strategy? What's the VPR? What's the creating value roadmap? Then the third question is, Shane. Do you see me? Do you see me?”
2022-11-01 · The Knowledge Project with Shane Parrish · Alan Mulally: The Power Of Working Together · IDENTIFIED FROM THE TRANSCRIPT