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Andrew Moore

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2018-08-18
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2018-08-18
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  1. Yeah, it's really interesting where we are now, of course, because, again, as I said, I used to say the calls coming from inside the house, retailers, you better just like, you're going to die if you don't be careful. So then you left Google to go back to academia.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  2. My understanding is that throughout many of the larger retail companies, this has been a big looming thing, and different retailers have moved at different speeds with saying, look. We've got to seriously invest in our cloud and online offering. And for many retailers, there has been this question well, maybe we shouldn't do that. Perhaps our whole strategy should be about... Walk ins and people having experience doing the physical shopping. So this question of what to do during a disruptive period in shopping has been sort of raging among people.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  3. It's amazing that people didn't see Amazon sneak up on them. I was like, they're behind your back. Whoa. I remember thinking to retail you're like, oh, they're our friend. I'm like, they're not your friend.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  4. I have not really been involved since I left Google. But during the time that Google, one of the things that really drove us was this question of what can we do for regular retailers. And many people had...

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  5. Right, right. And so you work there. And what do you think you accomplished in shopping? Because it's gone through so many different iterations at Google. It continues to shift around and where it is. And they've tried to, what they've tried to do now, and you're not there is position themselves as the alternate to Amazon. That's their sale to the big retailers because Amazon's now in competition with a lot of retailers and in fact in heavy competition with them. And now they own retailers, whereas they're going to be buying even more stuff. Like it just goes on and on.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  6. That was the big difference, and it still is. It's two different businesses. One is to sort of try to help make sure that you are aggregating information from millions of different retailers so that users don't have to individually go visit all those retailers' web pages, but can still search over them.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  7. Yeah, well, I can't speak for Google the corporation because it never was and never will be, in my opinion, a sort of a big very much a command and control center. For me personally, I was seeing was As time goes on, people don't want to simply use web search to get hold of documents which happen to mention. They want to use web search to do stuff.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  8. Right. And so you got there. And obviously at the time, Amazon was starting to come on, which has outdone Google in the shopping area. Talk about why Google thought that was important. Obviously, search was his most important thing, but it moved off into lots of different branches. Shopping would be an obvious one for them.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  9. And then it would show sort of results summarizing those documents. The brilliant idea about Frugal was that it was going to do more work beforehand than merely capturing the documents and storing an index for them. It was going to understand the components of the pages so that it could quickly see that although this might be a page which is talking about vineyards in Italy, it's also got explicit mentions of these five types of grape. And so it can then use this page is actually about this type of grape semantically rather than simply looking for string matches, if you like.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  10. Frugal was initially a cool project which turned out to be very popular when it was sort of displayed on labs. And it was this question of, okay, I'm going to break this down in the way that I was thinking as an engineer. Traditionally, a web search engine, a good web search engine worth its salt would look at a query that a user had typed in a few words. and would then run through and match it against millions and eventually billions of documents, and it scored every single document as to how well it matched the query. Right.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  11. Still looks really stupid. Right, absolutely. So, one of the things Google did try to get into shopping in a much more significant way and had a lot of stumbles with Frugeld. Do you remember Frugel? Were you involved in Frugel?

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  12. It is. And it's also really painfully obvious if someone searches for a red party dress, and one of the results is a toaster. Even if you've got 49 out of 50 results right, that Toaster looks really stupid

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  13. There are other experiences where it's not just about the end goal, it is about getting that opportunity to choose among many different objects. And stuff like that. And at that point, the interesting thing is the most value that great companies like Google, Amazon, Microsoft can bring is to help people choose Between a bunch of options and present those options to them in a useful way.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  14. So the interesting thing about when someone is trying to purchase something, there are different patterns. There are patterns of people who just say, for instance, I'm building this cabinet and I need this kind of hinge brace For that what you want to do is create an experience where the person can as efficiently possible narrow down on what that is.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  15. That's true. And in fact, Google was not the first. Intel has had a lab there for a while. And for instance, Caterpillar is an example of a company which has worked alongside the robotics institute for a couple of decades.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  16. And so people don't realize Google often starts offices in other cities, allows people to stay where they are. You don't have to go to the Borg in Silicon Valley, which is in Mountain View. But they do that so they can avail themselves to universities and things like that. And Pittsburgh, people don't realize it has, and we'll talk a little bit about cars and things like that has become one of the hubs of development and all kinds of really great technologists.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  17. So there's many interesting technology problems there involving making sure you're showing relevant stuff for the query, doing everything you can to remove malicious stuff, which may have snuck into the system, detecting that malicious stuff in various ways, and then serving it up in a sort of beautiful, useful way.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  18. Yes, yes, it was really exciting, and we had this team of statisticians, systems, engineers, machine learning folks, algorithms folks. And the question is The only way, and this is still true, the only way advertising survives on a page like Google's homepage is if it's useful. People find it want to click on it.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  19. Exactly. I was really impressed by the way that things were scaling so much. And I made the move relatively late. It was in the mid-2000s. And the fact is I was very, very interested in this question of what can you do with billions, or in some cases, more than billions of observations. That's what first enticed me. And so we ended up starting up an office in Pittsburgh. And it was also important in my mind that Pittsburgh starts to develop its own ecosystem of software developers and research scientists rather than have everyone just migrate to Silicon Valley.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  20. That today wouldn't go over well, but go ahead. What we loved doing there, but we just didn't figure out how to make money at it, was consulting engagements on applying machine learning in all kinds of places.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  21. Yeah, it is all around this key thing that if you can process a lot of data Your machines may be able to see stuff that no individual human could see because we can only sort of ingest a certain amount of data.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  22. Can you get an early warning that there's been an airborne disease attack on a city by noticing that perhaps the uptick in sales of medications are following a stripe along the city in the direction of the airflow? For example, that was the cool stuff. Right. That might be

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  23. Because there's so much that you can do to improve that. I really enjoyed my time there. Started to get interested in other big questions around computer science to do with things like, can you detect near-Earth objects, which potentially are dangerous using fancy algorithms?

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  24. Huge respect for that, but it's the stuff to do with making things decide what they're going to do next, which I'm really interested in. Anyway, subsequently, I joined Carnegie Mellon. Really enjoyed sort of helping develop the AI classes there. Got super into using machine learning not only for robots but for manufacturing.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  25. Subsequently, I spent some time at the MIT AI lab, which is super fun working for Professor Chris Atkison there. And I'm totally a math statistics guy, whereas he builds real robots. So it was a trial by fire for me trying to actually build the physical robots.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  26. I grew up in a seaside town called Bournemouth in the south of England, and there in the late eighties I really got into creating video games like all of kids at the time. Went, studied computer science at Cambridge University and then did a PhD on this big question of it's so hard to program robots to do stuff and we make them learn to do it instead.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  27. So let's talk. I want to get your background. I have had various computer scientists on the show and who are teaching and just like that. And I love to get sort of the academic perspective, but you've been in the fray also. So just let's give your background where you came from and how you got to Carnegie Mellon. And then we'll talk about what's going on there.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT

  28. I am Kara Swisher, editor at large of Recode. You may know me as the second most irritating contributor to the New York Times, but watch out, Mike Isaac. I'm coming for you. But in my spare time, I talk tech and you're listening to Reco Decode from the Vox Media Podcast Network. Today I'm delighted to have Andrew Moore on the podcast. He's the Dean of Carnegie Mellons School of Computer Science, which was ranked number one in the world by U.S. News& World Report, and he was previously a vice president of engineering at Google where he was in charge of Google, shopping Andrew, welcome to Rico Decode. Thanks for having me.

    2018-08-18 · Decoder with Nilay Patel · Recode Decode: Andrew Moore, dean of Carnegie Mellon's School of Computer Science · IDENTIFIED FROM THE TRANSCRIPT