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Chip Conley

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146
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2019-06-20
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2019-06-20
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  1. Brenda Lee is this four foot 10 inch, although she's 5'6 with her beehive hairstyle Nashville gal famous country western singer And out of the blue, herbus, her pink bus, was driving through the tenderloin in San Francisco looking for a place to stay. And this was about a month after we opened my first hotel, the Phoenix.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  2. So, yeah, so ultimately he said, I'll write it, but you're going to write the first draft. And then he edited it and it went in it.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  3. You know, actually, he had an assistant there. And his assistant actually did know me and knew Gavin. So she was wise enough to know. And she said, so he said, can you go talk to April over there? And so we went over and talked to April. And April said, you know what? He's got some time to schedule tomorrow. And so amazing.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  4. It was the next day, and we just had lunch the next day. And the truth is that his company Virgil, it was just in the early stages, I think, of thinking about doing Virgin America, the airline. And I was at that point the largest hotel here in San Francisco in terms of the number of hotels we had. So there were some benefit to him as well.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  5. His mother and his father, and so I went in the phone. I knew there was something I went in the front of the line and I said, So, what influence did so and so and so and so have on who you are today? And he looked at me like.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  6. We were literally in line to actually have him sign our book. And it was me and Kavin. And so when we came up, he just ended up spending a bunch of time with us. And we waited a little bit later and he talked with us, just the two of us. And we went out and had a meal with the kid.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  7. Great question. You know, so Gavin Newsom, at that point, he was the mayor of San Francisco, and he was my first mentee. I mentored him at Menteed. So we went together to see him give a talk at the Virgin Record Store in San Francisco. I remember that. Used to exist. So it was actually around the launch of that record store, you know, it's hard to imagine. Right on Market Street. Yeah, I remember like a record store, really. It wasn't that long ago, though. So we went there and we were there with like the head of protocol for the city. And actually, this was before Gavin was mayor. He was just on the board of supervisors in San Francisco. And we, I don't know, he just took a liking to both of us. And so he said, you know, can we hang out?

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  8. And so, what I do is I breathe through my forehead, and then I breathe out my forehead. And this is how I turn down the heat on my brain. I mean, truly, this is like the Chip Conley approach to it.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  9. Louvered, like you know, you know, like sort of glass louvered windows, so you sort of open them and they just sort of like they turn. And so actually the reason I like them is we have them at the Phoenix Hotel. I was going to say there's

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  10. Didn't talk for a week. That was beautiful. So I think, but the simplest thing to do, I think of two things, it's just breathing, learning how to breathe. The thing that I do that's the Chip Conley little trademark is I think of louvered windows in my forehead. Hold on a sec.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  11. I have a lot. So I've done TM, and that's a 20 minute practice, and that's sort of my core go-to that I do. Yeah, mantra-based try to do it morning and afternoon. At minimum, I do it the morning I do a lot of other ones as well. There's a loving kindness meditation that I sometimes will do, which frankly what I'm most stirred up about someone in particular, I can sort of go that direction. I love Vipassana, but that's more of an extended silent meditation practice. And right now two years ago, I was in Loretto Bay in Baja kayaking with a guy named Mark Coleman who wrote a book called Awake in the Wild, beautiful book. Kayaking with him and 12 of us from island to island amongst whales with a silent kayaking meditation retreat for a week.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  12. Yeah, it leads to atonement. Atune leads to at one. And there's, so for me, that's been something for about a year now. I've been able to sort of see myself. And so ask myself, am I stirred up because I'm in the attain mode? Attain is perfectly fine. Yet yoga is not an attain sport. Surfing, which I at age 57, 56, 57, I'm 58 now, I started learning to surf. This is not an attained sport. The key is to attune yourself to the wave. And so recognizing when you're supposed to be in the attainment mode and when you're supposed to be in the attune mode is something that I think I've learned over time.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  13. I think there's two ways that I look at life, and that's to be in an attainment mode, trying to attain something, and in an attunement mode. And what I've found is that my natural tendency is very attain-oriented. And when I'm in the attain mode, I often have to atone afterwards because I have sharp elbows and I'm just going for what I want.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  14. I think I've been lucky enough. I'm like awful at yoga. People say, oh, you got the yoga body. You sort of seem like you're like a yoga guy. And I was like, I'm really tight. I have a hard time with that. But I'm really good at meditation. And I took to it 35 years ago. And I've integrated into my life ever since then. And I would say a morning practice of just meditating, as well as sometimes an afternoon practice, or a practice when I'm most stirred up is to just close my eyes, give myself 10 minutes to just absolutely get into a mantra of just breathing. And that actually is a way of, you know, regulating myself, clearly exercise, and just getting it out of your system and getting out of your brain. I mean, so much of emotional regulation is learning to get out of your brain. And so that's, I've done that too. But I will say back to the yoga for a second.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  15. A reaction. You know, Frankel's quote is really about reaction, response versus react. And the longer we're on this earth, often the better we get at being responsive as opposed to reactive.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  16. Things are troubled. It's the most important time for who the higher you are in an organization to be calm because our mirror neurons mean that our emotions are contagious. And so, and everybody tends to look at the most senior person to see how they're reacting to something. And so when something goes askew, people look to the leadership to see, you know, are they sweating? And I'm not saying that we shouldn't be authentic and transparent, but you can be both vulnerable and a visionary at the same time.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  17. Yeah, like one of them was I said to my PR person, I got this article on my own. I know the journalist, I wouldn't say we're friends, but we know each other moderately well. And I think she'd probably prefer just the one-on-one. And she did. But I didn't necessarily have someone there to sort of say, hey, yeah, Chip said these things. And why are those not in the article? And you put something else in there that he didn't say. And so I think part of it for me was, okay, you know, yes, it's normal to have someone there as a PR specialist, especially for an article as important as, say, the New York Times would be.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  18. Lessons learned? No? Nothing like that. No. They're actually, yeah, they're deep and sometimes painful. This week there were probably 12 bullets. And some of them are tactical.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  19. On Fridays, that's interesting. But your bullets and my bullets are different. My bullets are really actually lessons. Yours are not.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  20. It depends on the week. The bloodier the week, the more bullet points there are. The average week is about five. Five bullets. Five bullets of, you know.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  21. And so that went into my lessons this week, which was between stimulus and response. There is a space in that space is your power to choose your response and in your response lies your growth and your freedom. And I had to really watch that or look at that, those three sentences over and over because I was just getting more and more indignant and almost feeling betrayed by the journalist because, you know, she just didn't give a factual story. So long story short is this week my list of lessons were very much about emotional regulation, which is really something that we learn as we get older. You know, there's a lot of things that as we get older, we are very aware of the things that actually get worse with time. But we're actually not as aware of the things that get better with time.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  22. Friday on the flight to Austin, which I lost the flight, missed the flight, I had to fly to Houston and then take a lift from Houston here. I did my list. And this list was a really interesting list because this was a weird week. Now, obviously, this is going to be out in the public in a few weeks. But this week was the week that a New York Times article came out about our new modern elder academy. And as people have said, people say it's a great article. But it's not really very accurate. And to my mind, a great article is very accurate. So I don't love this article. And it's forced me to reacquaint myself with one of Victor Frankl's famous three-liner.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  23. And has been a practice my whole business career is making a weekly inventory of what I learned that week has been essential. And I think that every Friday afternoon I started doing it when I was in my mid-20s. And I would almost do a half hour to an hour usually on Friday afternoon, sometimes over the weekend, and said, here are some of my key lessons of the week. And I created a wisdom book, and it was called The Wisdom Book. And that wisdom book was the collection of lessons that I was learning along the way. And it wasn't like I went to the wisdom book all that often to look at it. I did do it. In dark times, I would go there. But generally it was just the act of putting it down that was planting a seed in my consciousness to take notice.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  24. Exactly. The question is timing and how what form it'll take. So, yeah, I think for me, the thing that was really interesting is that writing that book with Seth the second year incubated 16 or 18 years later in my first official book, which is called The Rebel Rules, Daring to Be Yourself in Business, and Richard Branson wrote The Foreword. And I think that for me the thing that became clear to me was

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  25. So 84 is when he graduated, so when I think probably came up with that idea, and it was 86 that I came up with the idea of Jo ⁇ de Vivre and buying this motel in the Tenderline. So sometimes you're planting a seed. I mean, what's great about life is your brain, your soul, your spirit, your ability to channel something deeper than you from far off in the cosmos. These are things that actually sometimes take time. And so planting seeds early is wise.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  26. The bookstores dedicated to me. Thank you. It is because I gave some money. It's the only reason, not because I'm a great author or anything like that. But the bottom line is why isn't there an eslin in the city? And that was an idea that percolated ultimately it led me to buying a motel in the tenderloin of San Francisco, which is not exactly that idea. But I think it was...

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  27. There's a place called the Esselen Institute in Big Sur, and I've been on the board for basically a decade, and I've been teaching there for a long time. It was sort of like take that place.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  28. The big purpose really was, I think, all five of us wanted to graduate and become entrepreneurs straight out of business school. I don't think any of the five of us did that. Some of us went to work for very entrepreneurial ventures, but I think what we really wanted to do was incubate some interesting ideas such that in that second year of business school, we might determine if we were going to actually create a business plan. I think probably it did incubate an idea. I had an idea in one of those sessions where I talked about creating sort of an urban retreat resort where people would go and go to workshops and classes and it would be a place where you could sort of get away from the city but in the city.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  29. Well, I think the most important thing is to have clarity about what the purpose is. That's sort of true in life and true with any business, but it's actually true with a group. And so the fact that we knew this was a brainstorm. And so that's critical. And at the end of the time, we also had a good time. I think that was a big piece of it as well.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  30. And we did, and we created a book called Business Rules of Thumb, and it came out long, long, long time ago. And yeah, Steph at that point had caught the bug. He knew he was going to write books. I hadn't caught the bug. It wasn't until about 16, 18 years later that I wrote what I consider my first book. I don't actually count that book as one of my five books, unfortunately. I don't think Seth counts it as well.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  31. And so that was partly how we I got to know Seth and ultimately Seth and I didn't love business school and so our second year business school we said why don't we write a book get credits for writing the book use that experience to go out and interview a bunch of famous people who will talk to us because we're business school students but once we graduate they won't talk to us because they'll think we're looking for a job

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  32. Remit on a regular basis, and it was really the best way to describe it was each one of us would bring an idea to the table, and then we'd critique it. And Seth is a, you know, a good critique critic.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  33. Seth and I wrote our first, we both wrote our first books together when we were in our second year of business school. Yeah, this group, it was five guys, we were the five youngest guys in the class two of us went straight into business school. The other three had had one year off. And we were sort of not well liked generally within the business school class because we were just the innocent, naive, you know, fresh off the boat. Yeah, so we sort of create our own little club. And we were brainstorming business ideas.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  34. And that's what really resonated with me. And yeah, bought a broken down motel, pay by the R motel in the Tenderloin, called it the Phoenix, and it became a rock and roll hotel and a big sensation. And that's how I got started.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  35. Yeah, exactly. No, I took a class called God Self in the Body or something like that in freshman year. And I just loved it. So I thought, but, you know, everybody said, like, what are you going to do with a philosophy major? So I thought I might go into politics like helping in a governmental role. And I did a summer in DC as an intern and didn't love it. And so business became sort of the next thing. And I guess I have been sort of a philosopher in business. I certainly, that's part of the reason I like writing books about it. But I had no idea I was going to get into commercial real estate. And then at 26, in my 26th birthday, I finished a business plan to create this boutique hotel company called Jo ⁇ de Viv, which is a really impractical name for a company, especially in the US, because it's hard to pronounce, hard to spell. Most people don't know what it means. It means joy of life. But very few companies in the world have a mission statement that's also in the name of the company.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  36. Was at the Stanford Business School. And then that's when I said, you know what? The part of real estate that's really interesting is hotels.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  37. So many You know, I grew up in California. Everybody in California has sort of like the real estate bug. And I went to work for my uncle this summer and then almost most of my junior year at Stanford. He was a commercial real estate developer in Silicon Valley. This was 1980. It was full of orange groves. Silicon Valley was nothing like it as today. And I just saw everybody making money and sort of having a good time in commercial real estate. What I was fascinated by was the creative side of it. How do you design environments? And ultimately, I went to Stanford Business School straight out of undergrad and focused on real estate there. And then went to work for a real estate developer in San Francisco for a couple years.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  38. And then after 24 years of running that, soon after I had my flatline experience, which was a wake-up call to say, I didn't want to be running that company anymore, I was asked six years ago by the three young founders of Airbnb to come join them and take their little tech startup and turn it into a global hospitality brand. So I have been a disruptor twice. And yeah, so I've also written five books. And I most recently have created the world's first midlife wisdom school called the Modern Elder Academy.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  39. Well, the way they introduced me, the speaking engagements often is this is the guy who's disrupted his favorite industry twice. And that industry happens to be hospitality. I was one of the first boutique hoteliers, along with Ian Schrager and Bill Kimpton. I started a company called Jo ⁇ aviv. Joardiviv was based in San Francisco, created 52 boutique hotels, second largest boutique hotelier in the U.S.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  40. Finding your gift. The meaning of life is to find your gift. The purpose of life is to give it away. And I think that's been very much embedded in my heart and a soul and my mind over my 35, 37 years of being in the business world.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  41. It's beautiful, it's appropriate. The meaning of life is to find your gift and the purpose of life is to give it away. Now, it's been actually sometimes called Shakespeare, sometimes called Picasso. Picasso has a great quote too that relates to modern elder, which is computers are useless. They only give you answers. We'll come back to that one. But yeah, the idea of...

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  42. St. Louis. That's in St. Louis. Thank you for the memory on that one. Yes, it was in St. Louis, and I had been going through a difficult time and had a broken ankle from a bachelor party with Gavin Newsom. And I cut on my leg, which had a bacterial infection in it because Gavin had his bachelor party at 18D Ballpark where the San Francisco Giants play. And I hit a triple out to the outfield and slid into third base and broke my ankle, but got fertilizer in my leg on the cut. I didn't know. And so I've had a couple experiences of just being a wake-up call, which is an interesting term for a hotelier, to have a wake-up call and sort of say, you know what? You are still alive, but are you living your life the way you want to live your life?

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  43. Cancer can be a teacher. And for me, it's been a reminder of the vulnerability that we can have, as well as what level of control you do have over your body. And so the fact that I've been sort of focusing on making myself healthier and so far until a couple days ago, the test results had looked really good. Now there's a test result that's a PSA score that shows that it's spiked a little bit, so we'll have to sort of see with an ultrasound this next week. But I think more than anything, it just forces us to ask ourselves, or forces me to ask myself, what am I here on this earth to accomplish and to experience? And it creates a certain level of urgency in life. I had a flatline experience where I went to the other side 10 and a half years ago, and that did the same thing for me.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  44. Naked nanny or something like that. We're skipping the four plays. This is how we keep you on the podcast for an hour and a half. So all I can say is

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  45. Well, it does have certain functions which we can get graphic and get into if you want to. But let me say that, first of all, the big C, the cancer word is like, what, what? I have cancer. And good news is prostate cancer as cancers go is actually a relatively tame cancer. But that was hard. And then prostate, you know, the prostate, women don't have a prostate. Men do. And it's part of it has a little bit to do with sexual functioning. Actually, it's more to do with actually the secretion that happens in semen. So if you have your prostate taken out, you're no longer going to ejaculate. It does mean you still could potentially have an orgasm, but you just will have a dry orgasm. This is really crazy to be talking about this in the first five minutes. You're like, this is like the mirror, you know, and the friends cover, you know.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT

  46. No, no problem at all. On the second day of a book tour five months ago, the day before I was at a TED Speaker's dinner, so the day before giving a TED's talk, I found out I have intermediate stage prostate cancer. And it came as a complete surprise. My urologist had said after doing a biopsy, probably a 20% chance you've got a problem here. But as it turns out, I had a problem. And so since then, I've had a few different tests. And the good news is I'm right on the cusp of Sirius versus sort of not serious. And so far, we've just looked at the alternative health approach. But I'm all about Western medicine when I need to bring the cavalry across the plantation to sort of say, yes, probably I'm young enough. I'm 58, probably going to live another 30 to 40 years, probably will have my prostate taken out in the next couple years.

    2019-06-20 · The Tim Ferriss Show · #374: Chip Conley — Building Empires, Tackling Cancer, and Surfing the Liminal · IDENTIFIED FROM THE TRANSCRIPT