YouSaid · the spoken record

Eric Yuan

lines on the record: 75
first: 2024-06-03
most recent: 2024-06-03
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“I think, first of all, next step is two things. You know, I want the user to realize that Zoom is a workplace collaboration platform. It's more than just video conferencing. That's one thing. Another thing is the Zoom AI Company. It's already there. And this is great and features very accurate and no additional cost. I think any user got to embrace more and more of those AI features, right? You know, we already have a lot of features already rolled out, but we are going to roll out more and more AI features there. I think more and more customers, if they are embracing those features, they will realize, wow, they never thought about this feature, never thought about that feature. Guess what? That's the innovation.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“The way I look at this for any new technology, in particular for all those revolutionary technology, is this human nature. You have to focus on those early adopters, improve the technology, better and better everyday until they become a mainstream service, right? On D1, if you're a new technology, you cannot assume every ordinary users or families or companies, they are going to embrace that. If that's your assumption, I think that's not right. You have to focus on early adopters. That's it for any new technology, new features, that's it. But gradually you make the technology better and let the entire user base embrace that. I think that's reality for every new technology. AI is no exception. That's the reason why we feel very comfortable. I think especially for all those innovators, I think they also feel comfortable. We cannot always think about, hey, I have this very cool feature.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“I think, first of all, in order, you know, we need to make sure we have more than 8,000 people. Make sure all the internal Zoomies, they use that. They feel comfortable. And also we pick up some of the early adopters, roll out those features to them. They also feel comfortable. And then we have a global rollout. Go through a sort of release process, but more conservative than before for any AI features here. Our release and the principle always be conservative be responsible.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Think today features like a created video of myself recorded a video. I do not understand I want to have a record a video just every time I know I recorded by myself and some of technology like hey you just sent me a few minutes video and down the road I just you know send a script automatically generate a video right I think for now I think we're also working on that feature as well but I do not feel comfortable yet you know because still sometimes you know also created some you know a potential you know privacy issues right we have to fix that so”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“All right, so here's the flip side of that question. What's an AI feature you've seen maybe you have developed or someone else developed that you would not feel comfortable using at Zoom to do Zoom's work?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Oh, busy Friday, or something like that. You just type some keywords generally a meaningful AI virtual background. And before release, we found something, as you said, some of the potential issues, we know that our customer feel comfortable. Guess what? We hold that. And we test more, we fix that until we feel very, very comfortable, until we feel the customer, they are not going to have any issues in terms of privacy, security, or hallucination, so on and so forth, then we are going to release.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Like last year, and you know, almost a year now. The first feature we announced is AI companion feature is the meeting summary. And so we tested it. And when we found some particular issues, we say let's hold reason that of customers. And also when we raise the customers, by default it's still off. You know, enterprise account IT element. They need to take on this feature. They feel comfortable and then give it to customer. That's one thing. I give another example, but just reasoning example. Suppose in our meeting class, you know, workplace $6 release, we have a very cool feature. I play around. I really like it, which is to leverage AI to generate the virtual background. Today, you know, for every different meeting, I can use a different virtual background. I need to pick it up. It's just a type happy Monday.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Sharing a feedback bag, put it on. And when we released our customers, we also take a very responsible approach, meaning for some AI features, by default will be off, only until the enterprise IT, they test the features, they feel comfortable, they can enable. For sure, that will slow down the adoption of those AI features, but we might take a different approach for the online buyers, for account enemy. We might have taken some features on by default, right? We look at it from different segment and perspective, make sure all they can choose enterprise account IT enemy have control. In the user, you also have a control as well. The group also have a control, right? And also plus our internal test. We are taking a very responsible approach.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Grew to groo to question. That's why we internally will also have a process, you know, like our security privacy team, all the side of product team, a separate team, within the same team. That's one of the key reasons. Because otherwise, hey, we announced some AI features just immediately enrolled out to our customers. That's not a very”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Talking about dog fooding your own product, right? We can't build tools for hybrid workplaces unless we have a hybrid workplace. There's risk with AI. Like no one knows how it's going to work. We've talked a lot about those risks. We talked a lot about some of the wild opportunities that might be presented. As you roll out more and more AI features, part of dog fooding them will be accepting the risk in Zoom's own business. Have you thought about that balance? Like how much risk of an unproven AI tool you yourself will be willing to accept?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Do not sing of people they wanted to get more often in person, but they wanted to occasionally get it together, in particular for new employees. They want to start with in-person interaction. And after the words, you and I already know each other very well for the future interactions, we can go online, right? Also, they must say, first time we met in person, the future conversation will go online. And also want to meet in person maybe once or twice a year because we have so many employees living in RA, you know, and also in Florida, in Texas, right? They also want to gather together once or twice a year. I think that's good enough.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You know, the building of trust, how to settle the pace of building of trust. Let's say joining the call, if you and I have a one-time in-person meeting with intimate interaction, it'll be much faster to build a trust. That's the second reason. That's only probably unique to Zoom because of the two reasons. We have to support hybrid work. We never told our employee back in the office five days. Only two days”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Cannot do that, right? That's one reason. The second reason is very unique to zoom. Because during the COVID-19 crisis, we hired more than 6,000 people. Let's see. If you already have employees, you already know each other, right? For a while, I think you do not need to go back to office. But here is we have way more than the existing employees in terms of newly hiding employees, 6,000 versus 2,000. When you have so many new employees, how to accelerate?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You said that the record street here, two reasons. One reason is, again, here our comedy culture is deliver happiness. Make sure build a better product to deliver happiness to our customers, right? We have to eat our own dog food. A lot of our customers, this is for the hybrid work. One or two days in office, you know, rest of time at home. When our customers, when they embrace hybrid work, we build a lot of features to support hybrid work. Guess what? If you do not support hybrid work, we are not eating our own dog food. In particular, when customers visit us, they say, Eric, show me all those features, how you support the hybrid work, one feature like reserve desk, right? And when we show those features, the customer also ask us, hey, how do you use that internally? Of our employees work from home five days.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You're so right on. That's the reason why AI is a for uncertainties. But in reality, it will happen, right? Whenever I treat, you know, using my custom area, you know, have multiple digital twins, right? My friend also trusts that. That works for sure. There's some side effect. How to make sure technology, right? Let's leverage all the distributing computing technology, AI technology, AI technology. Crypto technology, that's the reason why in the next 10 or 20 years, it's more exciting than the past 20 years.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“I think in the face of Zoom interface, however, how to manage that is very different. That's the reason why I like this, you know, the crypto technology, right? It's more like a fully distributed. I do not think you are going to store the digital twin of yourself to our server. You will store somewhere you feel very safe. Likely maybe you're on your phone. On your desktop, and maybe summer you trust more like today, where you store your Bitcoin, right? You know, something like that. I do not think you give your digital tune to each of the window. You zoom, you put a zoom, use other service for the other service. I do not think that's architecture.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“So again, first of all, you can show all your digital twins, right? Sure. That's one thing. The second thing your digital twins, multiple range digital twins, they will be different based on your training, right? You know, one digital twin is really more like a sales expert. Another digital twin of yourself, more like an engineer expert, right? Again, you manage that. The second thing is whenever you send a digital twin of yourself to join any others, any other meetings, any other digital context, other side of we knew that you will be, you know, given all the AI based authentication. They know that's one of the digital twins of Nilly. One of the diesel twins of ERK, we know that too.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“First of all, I don't think that's a limit. It's really dependent on yourself. More like today, you join a meeting, you want to wear a black jacket, you want to wear a white jacket. You know, it depends on every day. You see, again, they all belong to you though, right? You can't just, you have multiple variants of a digital tune.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Of course, because let's say I sent a digital for myself, it will be authenticated. You know, you will see this is the real digital tune of Eric or Digital Tune of somebody else, right? Given the crucial technology, right? And a lot of new stuff. I think it's very feasible to detect. Otherwise, you send a digital tune may not be myself, maybe somebody else.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Those are very related, right? You cannot focus on one, ignore another one. Otherwise, we will not work. We have to offer the end-to-end experience. Make sure it's right. I think equally important, we have to invest both.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You're working on in both directions, right? If the vision is I have a digital twin that goes to a Zoom meeting and makes a decision, you need to deep fake me, you need to make a realistic render of me that can go act in those situations. And then on the other side, you need to detect it. Where is your investment bigger? On the creating the digital twin or detecting the digital twin?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Grew the question so I think again you know back to the privacy security I think are two things first of all is how to make sure somebody else we are not hacking to your meeting this is Eric is not somebody else another thing do you not call make sure your conversation very secure literally just last week we announced industry first posted quantum and the internet encryption right that's the first one at the same time you look at the deep fake technology you know we also working on that as well and to make sure that deep fake we're not created problems right down the road you know it's not like today's you know kind of a two factor authentication it's more than that right Because the deep fake technology is real now with AI, right? This is something we're also working on that. It's about how to improve that experience as well.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“When you think about the big vision, which I'm still my mind is blown that this is your big vision, but when you think about the big vision of I'm going to send a digital twin into a meeting and it's going to make decisions on my behalf that everyone trusts that everyone agrees on and everyone acts upon, the privacy risk there is even higher. The security surface there becomes even more ripe for attack, right? If you can hack into my Zoom and get my digital twin to go do stuff on my behalf, whoa, that's a big problem. How do you think about managing that over time as you build towards that vision?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Customers are going to enable that for sure, especially for very large enterprise customers, they are going through the internal audit to make sure whenever they turn on the AI feature from any of the vendors, we make sure they pass their internal security privacy. They look at our AI stack, look at our policy, look at our commitment, look at our terms of services. They feel very comfortable.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Think first of all when Ada Comps in AI, you have to be responsible, accountable, right? That's why we are the first company in the video conferencing industry. Last year, we made a commitment. We do not use any of our customers' data to train our own large language model as well as third-party language model. We already made that commitment. And however, not AI is a new era, right? You know, you also need to tell a customer educate customer, what does that mean? You know, in case customers do not understand. They thought, oh, we might be using, you know, for some customer, they want to operate in to help us to tune the data. No, that's not the case. Even customer, they want to opt in. We say, no, we do not need that. That's a very responsible approach. And we already made that commitment. So that's the reason why customer today look at our AI combined feature. More than 700,000 accounts already enabled that.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, so first of all, look at our workplace. This is the open platform. We never wanted to tell customer, you have to use everything from Zoo. That's not like that. Not like our competitors. The competitor, they push customer, you have to use everything from their solution. You look at our workplace. That's not the case. You can deploy the Zoom team chat or you can use Slack or Teams. That's okay too. You can use our whiteboard. You can use others variable. We'll also integrate very well. It's open platform. We are not forcing customers to use everything from our workplace. Very different to convert to our competitors. They sort of a false customer, you have to use that.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You look up at Tim and Chat. We have that on day one. Unfortunately, we did not have marketed well, as Simon asked. But it's not something hey, later on we added services rebounded. This is a feature from DWA. That's why I think another thing is look at a meeting scheduler, right? For sure, there are some small competitors. Two things. First of all, constantly can buy the meeting scheduler, right? Separately. The second thing when they bond you, right? The price is fair. It's not like offer a very, very low price, right? The third thing is look at any of our services, not like our competitiveness. They are sort of, you know, they are the only one or two players. And they're already dominating in that space. Look at email calendar, right? So you have no choice. That's not a case. You look at our services. You even look at our call with the conferencing. You have so many players. No one has like more than 60% market issue, right? But you got other services is very different. So I do not think we have that unfair.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Think that's the right direction, but it's not good enough. So, meaning they will only do that for new customers, not for existing customers. You look at it even bundle that. The price still is a rare and fair price as well, right? Again, hopefully they fix that. It's auto mic and true, but it's not good for the entire industry.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“do pay attention to that because you know we all want to compete but also in a fairly way right ultimately we all want to work together right even without competitiveness to build the best product of the customers who is going to benefit from that customers right if you have unfair competition it's not a good for entire industry it's not good you know for the end the user as well imagine this the many years ago right we all use netscape later on remember I call that a probability the worst of sulfur in the history is Internet Explorer. It's not good in the user, right?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Okay, too. Not every comment just looks at the cost, but interesting enough, you look at the cost today, look at the total cost of ownership. For those companies, CIO IE team, they deep dive to analyze the total cost of ownership. First of all, look at the Zoom. Support costs are much lower, right? Second thing, look at AI. We offer the Zoom AI company to pay the customers. Guess what? at no additional cost. Look at our component. $30 per user per month. What do you do about it? That's why Tudor costs your ownership Zuma also much better.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Questions. First of all, I do not think that a bundle of pricing strategy is a failure, right? Hopefully, they can compete in a fair way, right? And that's one thing. But out of my control, however, we always look at everything from an end user perspective. You know, I put those customers in two buckets. One is cause the number one. I do not care about employee experience. I do not care about the best bridge of service. Cause number one, whatever the solution I deploy, regardless employee like it or not, just deploy, that's one category. Another category, a lot of companies, you look at the Senegalese companies, the employee experience is really important. The number important thing. You have a happy employees, you have a happy customers, right? For those companies, they always look at deploying the best breed service. Make sure employee like it, which is the double down on those customers.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Feel like I already have my iPhone, right You give me a iPhone like a new world. You give me either iPhone $1 or maybe giving me a blackberry. So I don't want to use it anymore.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“The pasta. Probably 12 months and never joined the WebEx Year ago, I joined the WENT. You know, someone sent me a web as a link, you know, interesting enough. I did join WENT, but recently I did not join.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You know, like we just launched a Zoom of 6 out of 0. Some of the smaller incremental innovations, customers like it, like multi-speaker view, like when you send an interaction, right? How to make the interaction animated, you know, a lot of things can be done, how to further improve the meeting summary, generate actionable insights, like kind of for the next meetings, right? I think a lot of this can be further improved. I do not think it's kind of, oh, it's kind of you already hit the wall. There's no any innovations over there. That's not the case.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“I think look at a high level video conferencing being still growing. More and more people are going to use the video conferencing more and more, right? But you mentioned the competitors. But guess what? You talk with any users who use the Zoom product, try the Zoom experience or try to others, you know, the product was still much better. That's one thing. The second thing is Still, a lot of things not done yet. We still can innovate a lot, right?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Your cash flow positive, you're profitable. At the same time, it is not the height of the pandemic anymore. People have gone back outside. You are talking quite a lot about the value of in-person connection. And then you've got huge competitors that have rolled out feature parody to Zoom, right? Google Meet exists, Microsoft Teams exists. They're bundled into their office suites. That's a hard thing to compete against. Do you see the video conferencing business declining or growing?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Think luckily we are profitable, we are cash flow very positive at the same time, also very disciplined, you're so right given the public company. And that said earlier, we have to shift the budget. Analyst perspective, right? And you look at our profit margin. On one hand, we still improve that. On the other hand, we can shift more and more resources working to let them work on the AI or AI related tasks, right? I think it's still manageable. Again, it's not that easy task, but you have to embrace the changes.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“You talk about investing for the future and not Schengen results right away. Zoom is a public company now. You do face that quarterly pressure. How do you insulate that part of the business from the quarterly pressure of being a public company?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“The third thing you have to have a bolder vision, meaning you have to invest for the future. You know, some of our tasks we are working on, we are investing, may not be released next 12 to 18 months. But however, we have to invest for the future. I think those several things can position us very well. And to be the innovator in the AI area.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Very well, sir. You're so right on. At the same time, also the opportunity ahead of us. The reason why, first of all, we have Whole company, we got to change the culture to see this is a huge opportunity ahead of all of us. We have to embrace the change, right? Make sure culture-wise we embrace that. We cannot slow down our innovation. That's number one thing, right? Number two thing is we have to work together with our customers and really prioritize what kind of tasks. What kind of just do this, do that? That don't make any sense, right? You know, if we do not listen to our customers, even when we have a cool technology, embrace that. And guess what? Whatever you deliver may not be liked by customers, right? That's a second thing.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Started Zoom with an insight about a pretty real sort of consumer problem, which is video conferencing was very hard. You built an application to solve that problem, you've now grown it into this company, you have big ambitions about where to go next. The insight now is much bigger, right? The insight now that you're describing is based on there's a fundamental shift in computing coming. There's a fundamental shift in our culture coming that will accept this kind of AI in the world. That's very different than it's pretty hard to make a video call. How is your process of making decisions changed? How do you make decisions now?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Think at this moment, look at all those AM, by and the large, similar, you know, there are no big difference, right? You know, it's one maybe more parameters, one, not a powerful, another one will catch up, so on and so forth. I think this is just the beginning. I do not think that's the future. The future is really about... Personalized area. Essentially, every one of us, we have multiple words of my ARMs. Every enterprise will also have their own ARM as well. That's the future. I do not think all of us will share the same, exactly the same RM dynamic any sense. But we can, but not dynamic in any sense. Because the reason why my ARM truly understand myself, I believe that ARM can represent me anytime. Your arm and my arm will be very different in the future.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“And then you mentioned earlier that everyone's kind of using the same LLM. That's true, right? Like there's only a handful of them that are big enough to do the sorts of things you're describing. A lot of applications just use the chat GBT API, or they now might use Gemini or whatever else. Do you think there needs to be meaningful differentiation in these LLMs such that you would have your own model at Zoom?”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“Summed on the stack, yeah I think either from the cheap level or from ALM itself. However, we are more like application level, right? You know, sure, how to make sure the AI to improve the application experience, create some innovative features, and also at the same time how to make sure to support customized, personalized ARM as well. That's our work.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“When you say the hallucination problem will be solved, I'm thinking about this literally in terms of Moore's law because it's the closest parallel that I can think of to how other CEOs talk about AI. I don't think you spend a lot of time thinking about transistor density on ships. I'm guessing you don't. You just assume that Intel and Nvidia and TSMC and all the rest will figure out how to increase transistor density on chips in Moore's Law will come along. The chips will be more powerful and you can build more applications. Just correct me if I'm wrong.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“That's Monica Future. The technology is not ready. Maybe that might use some architecture change, right? Maybe transformer 2.0, maybe the new algorithm, right? To help that. Again, it's very similar 1995. The internet was born. A lot of limitations, right? I can use my phone, right? It's getting so slow, right? Essentially, it doesn't work. Look at it today. This reason why I think a hallucination, those kind of problems, I truly believe will be fixed, right? You know, like one example, today, look at GNEI, already very powerful. But guess what? At this moment, we still do not understand how human brain works. Imagine we already and truly understand how our brain works. and how to apply that to the GNEI, right? I think that's the future, I think.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“First of all, you are right, Hong. And that context, that's the reason why today I cannot attend a digital variant for myself during this call.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“But meeting summary, right, is sort of, you know, it's like assisted LLMs, right? You feed it a bunch of data. It's ideally your LLM is multimodal. It can just hear the audio. It can generate a summary. I understand how it can solve that problem. You want to get all the way to I'm sending a digital twin into a meaning that is making decisions on my behalf. Boy, we're going to have to solve hallucinations to ever get there. And I don't know that that's on the roadmap, even as fast as model capability is increasing. I don't know that hallucinations going down as a metric that anyone can see a Moore's law type approach to where we know it will hit an acceptable point.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“For any new technology, for sure you cannot get there overnight. For sure, on the way you see some hurdles like hallucination, right? It's one of the problems very well known problem. I think given the progress, I think Donald Road, the other problem would be fixed for sure, right? However, if we call that a problem, if you do not embrace other technology, like I look at my meeting summary, Amazing and accurate. I understand in theory there's a hallucination problem, but so far at least look at our median summary, I did not see that yet. So maybe in other contexts for sure, there will have a problem. But meeting summer.”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT
“We are going to become AI first in a company. And look at our core meeting and we say, hey, meeting summary already there almost a year now. Have you ever tested that? And do you like it? What's your feedback? So kind of stuff from there, we can talk about our contact center. We embrace the AI. Almost every services today, we already have some AI features. So, you know, especially for those customers who already tried our AI companion features, they really like it. like a meeting summary every day i'm using that amazingly accurate”
2024-06-03 · Decoder with Nilay Patel · Zoom CEO Eric Yuan wants AI clones in meetings · IDENTIFIED FROM THE TRANSCRIPT