YouSaid · the spoken record

Fiona Fung

lines on the record: 95
first: 2026-06-21
most recent: 2026-06-21
sittings or episodes: 1
sources: podcast

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“If you actually start as IC first without the worry of supporting people, because that's a very heavy responsibility that I think like matches, but like that, but before you have to take on that full responsibility, give yourself that maker time to actually dive deep into the code and learn the code base. And the product, like whatever it is, it doesn't have to honestly, the PRs I do are like, but it's more about for me, it's important because it keeps me in the flow because we're making so many changes to co-work and code. So even me doing PRs, it's less about what it is I'm fixing. It's more about me using the program every day just to keep that touch. Because as amazing as metrics and everything, Arn, I do look at those dashboards. If you, as a leader, if you're not, you know, like living and breathing your product every day, you sometimes kind of like lose touch of the touch and feel of the product. But anyways, on the manager front, I think giving time for.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I love it. It's funny when I first joined, because I have amazing recruiting partner, isn't I? I noticed we were, you know, this whole theme of kind of growth mindset. It's just because the landscape is changing so fast. Like what worked well before may not make sense. And even what makes sense today may need to change tomorrow, right? Like that's what I have to keep reminding myself. So yeah, when I first joined recruiters, like, okay, yeah, we have these public manager postings. And I'm like, you know, because actually how it came from like a listening tour I did with like all the all the members on the team of and I heard a lot of these hey I really appreciate the agency but how can I make sure prioritization and and so I kind of through that I realized and then there was some really good feedback too of making sure that it's not too many layers of reviews like there was good feedback some folks might have drawn from other companies they're like you know and and then I'm like hmm when I actually think as a leader”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Actually, I remember that was last September because we were all seeing some frustrations. And yeah, that was an engine on the team of, hey, we should maybe track swearwards. I'm like, oh, that's a great idea. I remember it. I had just, you know, joined when we were having that really fun conversation. Yeah, so it's again, it's very interesting to kind of look at, and that's why Evals is hard too, because it's going back to that user experience and how we can make sure it's a delightful experience and less frustrating. But yeah, the swear word dashboard is a fun one.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“So, for example, we allow each team speaking of agency. So knowing that bad is like a really bad, irrecoverable error, we enable each team a further surface areas, or it could be services that they lead. What is like, so for example, on CLI, it could be crash rates, like a crash is pretty bad. You lost words. And for example, Sab Mahey, is it flickering like it might be recoverable? But we have each team, and that's why it's been interesting, because before, because surface areas are different, like we would have all these dashboards, but it's harder to zoom out and go, okay, what's the overall theme of the experience? So to your point, we give high agency to each team of what we think constitutes a bad and what's a sad. And then what's the goal that each team wants to take?”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Would say, and this is what honestly we're want to keep doing more of and being better at it too, like the proactive quality, so especially for quality, making sure that what are the experiences that are key and making sure you actually actually speak of metrics, those are really good things that you make sure you can kind of see trends over time. And so like on the quality front, we found like, and this is like the more proactive we can be of like making sure we can get an earlier detection into quality. And so that's been one thing that we've been paying a lot of attention to. I started this, hey, let's have a concept of what's bad versus what's”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Are finding items that they're looking for, which is what we're aiming for like helping people find items that they need. And then I realized in that region it wasn't a large number of sellers, but there were power sellers. But our first gate before we expand would have just been like, you know, factoring heavily number of sellers. And I remember that quick conversation of, hey, and this goes back to that whole people use things in ways you may not expect and shift iterate, learn. And so then we updated the metric to go, oh, you know, like it's not a number of solid because it didn't factor in power sellers. And so that's the advice I have too. Like whatever metric, whether for productivity or even for product, always keep an eye and make sure that you're not just having blinders on that's finally following a metric that used to make sense because sometimes the landscape can change so fast. Even the metrics themselves might need to be adjusted.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“And scale that out across a full engineering team. And sometimes it's those conversations where you might get spark an idea that comes up and also really good shared learning versus metric dashboards. It's very interesting. I've learned some good lessons for metrics. I'm all about like it's really great when you have a metric that you can actually help climb on. But always keep in mind of is, you know, kind of my whole growth mindset of is it still serving you? Always keep in mind like is that metric really still serving the outcome that you were aiming for? Like a fun example I have of this is in the early Facebook marketplace days. We were kind of like launching by region and we really wanted to make sure we're building a delightful product before we expand. And I remember in the early days, one thing we would keep an eye on is kind of like number of sellers. And I remembered after launching to her first region, I'm like, oh, in this area, the number of sellers is low, but actually people are like people.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“What is it that we're trying to do? Like all of this, you know, there was another saying, don't forsake motion for progress because if you're measuring tool user usage, then you're measuring the action, but is it really making whatever the end outcome of yours important? And so I really try to zoom out and focus on what is the problem we're trying to solve? What's a good way to measure that? And then that's what we focus mostly on versus kind of like the productivity measurement. I would say though, like outside of metrics, especially if on teams as you're having more people adopt AI tooling, I would say definitely go on a listening to the leaders listening to a podcast, especially, you know, I love to focus on the senior engineers as well. I hear from them on what's working, what's not, how can we actually make it better? Because they will also help you multiply.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“This end productivity is such a fascinating topic. Yeah, because I remember, you know, like even Forrest mentioned, like, you know, we'll first start with like lines of code. And then that's. And then I remembered once then there was a debate of, well, lines of code, this engineer had this crazy lines of code, but they just took some library and then just was porting it. So they checked it in. And then I was like, well, maybe it's significant lines of code. And then it's, well, but what if we're, you know, updating our frameworks and now we're generating less code, but like the output's still the same. So now I was like, okay, maybe it's like time to land PR. But it's very interesting if it's always been whichever metric it's like if you're really focused on the like my advice here is one is output like is the output really going towards the outcome because yeah like the the token maxing it's kind of like a it's almost like the lines of code that we used to have but i'm really much more”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Actually, that's an agent. I love that word agency. That's what we really hold important on the cloud code and cowork team. But it's interesting. I say along with high, because like we really, it's about like, hey, here's a problem. And then it's really everybody on the team has ideas for how to address the problem. So it's really high agency. And then we say with high agency is also high accountability. So it's all about like making sure folks have that freedom to cook. But then it's also like, okay, what's the accountability for it as well? And that's where, and again, it goes back to like, what's the hypothesis of what you're, you know, like trying to solve? So I think, yeah, the balance like two sides are the same kind of agency and then accountability, I think has served our team really well.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“That's right. But then it's able to actually go and kick off agents on your behalf. And so that's because that's what even before it would be, oh, you could do a cron job to automate. But now it's, hey, look at these feedback. And then if you're seeing some of these bugs that what are some polish fixes that you might be able to knock out? And then it would like, oh, kick off. And then I wake up and I end up having PRs that I could review versus before, which is still more of a, I can have different agents. And then it's still, I'm still thinking about, okay, now what do I do with this information? So it's like that higher level abstraction of, okay, now how can I actually write a routine that also basically does prompts for me for spawning different agents? So I think what we'll move more towards that kind of like asynchronous style of working.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yeah, so routines is like how you can audit. If you remember, I was shy about what I used to do is always wake up with my morning cup of coffee and, hey, look it through this Slack channel for me. But then now I have a routine that I set to run every morning at a certain time. It's like a crunch.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I would say we're shifting more towards async, like asynchronous. And so to your point, the fleets of agent, like that's why routines are so interesting, because it's almost like I used to be doing a prompt and synchronously. And then I would like maybe like kick off different props asynchronously. But now I can actually have a routine that actually generates these prompts for me. So it's almost like the level of abstraction keeps pulling up a little bit. And so I would, yeah, I wish I have a crystal ball to see what this is going to look like. It'll be fun actually for you and me to revisit a year from now. No, I want to hear more about this.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“And having a hypothesis for hey, like, because actually, when you see people jumping through hoops to make something work, can you actually make that an even like a smoother and better experience?”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“And I was working with because they were asking me, oh, does this plugin? This plugin? I'm like, I think it does. And then we have to go and search for it. So actually now Claude was home. This is bundles it all up. So inside co-work, you just have this little toggle. And there was a wonderful team that's been kind of like, you know, doing co-work sessions with small businesses that probably found, hey, we could have like an efficiency gain here. or like make the experience better. And so I would say like always not only for products that you're on, like making sure you're always listening to feedback and always iterating, trying to make a delightful, reliable, high quality experience, but then also keeping an eye out for, oh, what are these other use cases that are popping up? And can we also make that experience better? It's interesting after software, I've learned that customers will use your product in ways that you did not intend for good or for bad.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Well, I haven't worked in any other lab, so I'm not sure how labs operate, but I will share like, yeah, and like actually on the cloud code team as well and co-work, like we also keep an eye. Now we're very fortunate with coding as a use case because so many ants that we were, you know, like our own first customers and we're able to do like really rapid feedback. And so I think, but latent demand has been like a, like, for example, like cowork we noticed, a lot of folks that were not necessarily coders were using cloud code. Can we make that experience better? I think that's actually even outside of Anthropic, that served me well in all the different products I've worked on. And actually, it's funny you mentioned like, you know, the Claude, my pasture with small business. After I, you know, had a few of this visits, we ended up now launching Claude for Small Business, which is really cool because it totally didn't come for me. So I'm not taking credit. But I noticed it too.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“For all of us, especially to your listeners, are probably very AI pilled. If there's anyone either in their community or their family that has like, I would start with what has something that really you felt that you really have felt has made a meaningful life change for you with the AI tools. And then seeing if that is a conversation starter”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“And tourists. So she goes, Hey, Claude, look across my style of cuisine in this area is a comparable. And it came back with really cool, almost like market analysis. And she goes, hey, I actually just went to that restaurant in Seattle and that was pretty good. So I learned something every time. And yeah, they've been giving me great feedback as well.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“And expensing. And I think nobody actually really likes to do it. So that's kind of where it came from. And then so, yeah, I remembered helping a couple of them on board. And it was also very humbling to see them go through our onboarding flow actually. I found some really good bugs. So it was really like a win-win, but it was also delightful for me because they also use cowork in ways that I wouldn't have thought about because I was all fixated on. Look at how it is amazing with PDFs and invoice. And then one of my friends who runs two restaurants, she's like, oh my gosh, this folder I have is like a drunk drawer of like it's basically our, you know, documents folder just becomes this junk drawer of every or downloads like just, you know, like the kitchen junk drawer. And she's like, I know I have a few menus in here and I can't find it. And I'm like, well, let's ask co-work. So we gave co-work access to directory found the menus. And then she's in a really unique way. She goes like, I want to make sure I keep my prices reasonable for local.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Macrome, I think, yeah. Harry did hear first on Linny's podcast. I think macrame is coming back. But that was probably where my love came from. I'm like, oh, wow, this little small business created this wonderful sense of community. And I've been really fortunate to, you know, become friends with all of the small businesses that I love. So that's kind of like where the passion comes from. And then how it happened was I was using cowork for my own business expensing travel. I don't know what it is. I really don't like doing business expensing. And when I was using cowork, it was magic. I'm like, all these things that I don't like to do, like cowork is doing for me. And I'm like, wait a minute, all my friends and honestly, small business owners, they really bust their butt. Like they work incredibly hard and they're usually, you know, like sometimes might be operating on really small margins. And so I thought if Claude Cowork is so good at helping me do my little business travel expense, this would be huge for because I see my friends sometimes sitting at the bar with stacks of bills and all they're doing is invoicing.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I learned how to do like macrame, which I think is having a comeback, by the way. It's always funny to see macrame coming back.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Oh, I love this. Yeah, it's one of my passion topics because I kind of mentioned, you know, like growing up in Canada. And I moved there when I was a kid. I was born in Hong Kong. So I didn't speak any English. And my parents had to work all the time. So my grandma, who is the best grandmother anyone could have ever asked for. I know everybody thinks her grandma's the best, but I really was so lucky I had the best grandma. She moved with us just to take care of me while my parents were working. But neither of us spoke English, but I was able to learn how to speak English by, you know, going to school and speaking with classmates. And when I think about my grandma, I was very alienating for her to be, you know, in that country. New country were and back then it wasn't as walkable. But one summer, I remembered we just happened to find this little yarn shop that was owned by a lady that also spoke Kent Needs. And so that became every week we would go to this yarn shop this summer and my grandma found her knitting circle and then I”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“But that was the one action I felt I could take that was within my control to try to counter this fear I have of if I'm really going to go down this path, I don't even know if I could have afford to go to school. So that's probably my other advice of like growth mindset and the source of frustration or anxiety. If it's coming from, see, is there some, is there one action that's within your control that you can take to like, because I think there's, you know, there was a saying like do some things. What would you do if you're not afraid, actually? Those were my two favorite sayings before, like, what would you do if you're not afraid and do something scary once in a while? Because that's also usually how we grow. I found that when you're really good and proficient, what you do, you're kind of at peak, you know, like maximum efficiency. But then how do you keep growing is you then do something scary that you might not have done before. And yeah, you will have a dip because you need to learn. But that's kind of how you keep pushing.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I would go to school Monday to Friday, and then I'm tired to be a bank teller, and that ended up being this lifeline that enabled me to, you know, like pay for all my school expenses. And, you know, we talked about the year 2000.com crash. Then when folks weren't hiring as much interns, actually, I continued being a bank teller for two years. And so, but.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Is creating and being able, if you have an idea, you can go ahead and create and tell a story. And then I realized, oh, computers and programming, you know, that enables me to do that. And it was this big unknown. I grew up in Ontario, so I was very grateful. I knew there was an Ontario school assistance program, OSAP. I think it's college, which I'm very grateful for. But I didn't know how much of that would cover my tuition or like expenses. And it was just this unknown. And it would be like a year, a year out. And I remember thinking, okay, what can I do about it? And then as luck would have it, the National Bank of Canada just posted this flyer in our high school saying, hey, we're hiring high school interns to be a bank teller. And I remember, oh, that like I, and of course it was going to be minimum wage, but I thought that could be a lifeline. But it was funny because the class I hated the most in high school was accounting. So I don't know if it would be any good at it at all. But I signed up to be a bank teller and that ended up being such a great decision because I worked all summer, saved up. And then actually I was able to work as a bank teller on the weekends. So like, yeah, while I went.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Kind of like do and change, like I felt that's been helpful because if not, it is super frustrating to have the fear and then feeling like everything's outside your control. Like I actually remembered when I was in, actually when I was in high, it's funny when we were going back to IBM, when I was in high school, I actually didn't go into computer science or engineering. Like I really want to be a visual artist. And this is how far back we go back, then computers were really expensive. So I actually didn't even have access to a computer. My first computer access to a computer was grade nine, I think, in high school. I don't even know if this happens in high school anymore. My high school had a typing class where you would take class just to learn how to type on a keyboard and learn to be really proficient. And that was my first time. And then, you know, the next class was maybe like some HTML programming. So anyways, but the reason why I found love with it was what I love about”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Curiosity and always being able to learn. And then in terms of like the frustration, I think sometimes I also see a little bit of fear. And so my advice there is at least this is how just in life because we all have, and fear is, of course, an evolutionary, like I didn't study anthropology, but I think it, you know, it makes sense, right? It helps us make sure we were able to survive and not get eaten and, you know, by larger predators. But for anything that there is a fear, my advice is Kevlin in and ask, okay, is there some, what can I do about it? What is within my control? Because sometimes the frustration comes from fear and feeling like everything is outside of my control. And so it's happening to me. And so if you think about, okay, what is in your control instead of happening to you? Is it happening for you? And then what's something that you might be able to?”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I would say a growth mindset really, really helps. Actually, even before AI tooling, I found that has been just so valuable. And I learned that a lot. Actually, it was the SchiffRicoft to Meta. That was where I first realized that first year, I'm like, oh, this is what having a growth mindset really means. It's really this concept of always be learning. Also what served you to get you to this point may not we serve you no longer but it's really hard because of course everybody like we all you know we've all gotten to the state by acting or you know like operating in a certain way and so sometimes it is a little bit scary to think wait you're asked like but i've been successful so far you're asking me to change what has made me successful and so i would say like the growth mindset is is really really has has has really served me well and i think it's also served others well um that that i noticed like always leaning in with”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yes, actually, I was just catching up with an engineer yesterday, and he actually is not a mobile engineer by trade, but we really needed to update this feature to also have a mobile footprint. And it was just amazing. Like he's like, you know what? Because it's common because you might think, wait, but I don't, I'm not like an Android expert. But now, thanks to Claude, actually, I can actually have a partner and actually also do this on the mobile surfaces. And so that definitely resonates. It's like it's lifted the ceiling of what anyone is able to do.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“The deep subject matter expertise, like, for example, when I first wrote on Cloud Code, we had really great kind of like product generalists. And then I realized, oh, we were missing folks with systems background. And so that was definitely an area that we needed more folks with kind of like systems and distributive systems expertise. And so I would say whatever are the parts that it's all about trust but verify. The models are really good, but there are definitely a lot of areas that still need, you know, the verification. And so wherever you need the deep subject matter expertise, I would say that's an area to definitely still invest in. And the other one is kind of like the product sensebooks, almost like the dreamers. Like these are folks that usually will be like, my gosh, you're really passionate about a product and they have an idea. They build it and then it's always like looking at the feedback and then iterating and polishing and making sure that the product is a delightful experience. Like owning that.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yes, for TDD, it's because I remember that was like a big thing, my gosh, maybe like in the 2000s, right the test first. And then you can make sure the test fails. Then you do actually the code in principle is really good, but I think, I know I remembered I myself struggling a bit because it was almost like you have to eat the broccoli first. I was never like, oh, you have to write this test first. And I just get so much thrill out of shipping and building product. So it's funny actually the first bug I fixed on Claw Code, I remember asking Claude, hey, I want to do test driven development. Help me write the test first. Make sure it fails. And then we'll actually, you know, do the fix. And then now the test passed. And the fact that that used to be that test generation used to just be this tax that I remember having to pay, like the fact that that's not automated. And you can even revisit all these principles that have been around for a while. But now they actually might be even more efficient just because you have the models that can do more of the work for you.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yeah, and honestly, it's crazy when you think we didn't even have cloud code reviews last year. And so speak at bottlenecks, that was a really, really big bottleneck of the human reviewers. So we definitely, for the important areas that need deep subject matter expertise, we definitely want to make sure we have the proper, you know, like human still reviewing. I would say what helps us, though, is the more that we can automate to almost check in the framework for what good looks like. Claude is very good when you give it a framework to validate against those frameworks. So I had mentioned like, you know, like recently we just updated the content design to.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Our feedback channels are definitely like we have a lot from internal ends, but also like emails channels. Actually, everybody, like when we all get feedback on even like one friend's paying us or on LinkedIn or socials, we'll all actually post all of that in Slack as well. And so, and we also have, of course, partnerships. And so we have different channels for all the various sources. But that's what I mean. I need Claude's help to help me stay on top because there is so much incoming feedback.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yeah. And so definitely the feedback channels are really important to us. But then we also get a lot of feedback. And like, for example, even I myself usually morning ritual would be, you know, I get my morning cup of coffee and then I look at the feedback channels and then I try to pick up what are, you know, if I have some maker time, what's something that maybe I would be able to help out or what I could see some gaps like that just used to be something I would do every morning. And yeah, I think maybe a month or two ago, we launch routines. And that's also completely changed. Like now I just have a routine that automates all this for me. And then there's also, it's almost like before I would, you know, be able to kind of like, you know, generate some prompts. But now with routines, it's almost like I'm, you know, having an agent help me generate the prompt to end the PR. So for example, one is, hey, keep a look on this feedback channel. You know, what are some of the themes? And then like when I wake up, then, you know, I have a really good summary of that. And then even some like PRs that I'll be able to.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Exactly. So, like, yeah, outside of just the action of shipping is how they do in market, or hey, did we have, you know, like, did we cause some bugs? And it's okay to like, I have this thing, make new mistakes. Like, it's okay to make mistakes, just make new ones so that we're always learning. Because if you aim to make zero mistakes, that probably means you're not, you know, moving fast enough or being a little bit too cautious. And so, yeah, by having Claude, like, so then it can also look at like, for example, actually, yeah, we were, I was just looking at, oh, you know, given some of the, you know, incidents that we have, like let's look across all of this. Can we generate a theme? Like, what's a good area investment for us next, especially we think about like quality, like are we seeing any hot spots of where there could be a gap? I think that used to be just a much more manual process, I would say. Like if I look back a year ago, I don't think I would have been able to, you know, have some of these insights with Claude.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Because the roads are blowing, it's shifting more to this builder. Like everybody starts being a builder, I would say. The other shift that I've recently done is I actually have a cloud code remote session that I enlist in all of our repos. And so this way I have full visibility into the work that everybody's doing. And this instance, it also has access to all our Slack channels and I'll have access to like how are the metrics of everything we track. And so every month, like when I be like, hey, you know what's fun? Let's take a look back. And so we'll actually do it together. I'll share my, you know, like call code, you know, I've shared my screen and we do our bar code session. And it's just about, hey, what were the focus areas? Like what were some of the products that got shipped? How did it do? Oh, what were the feedback channels? And so even though like before I would have just used these sessions to like generate PRs and bug fixes, I actually have these sessions to enable.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Engineering time was a really precious resource, but you also have these really hard deadlines, for example, like printing software on CDs. And so back then you would do a lot more planning because you just wanted to make sure given the time you have, you make the best of it. And that's a shift that, you know, like we're seeing with Cloud Code and Cowork is coding is no longer the bottleneck. And so now like, you know, you showed up, you showed the tweet and that graphic. But now it's all about like where has that shift happened? Like now not only engineers, we also have designers, PMs, everybody on the clock code team checks and code. So like when not only more people checking in code, but like kind of different disciplines, but also the throughput is so high. How do we think about verification? Like that's kind of this other shift that I'm seeing.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“When I worked on Visual Studio back then, we also shipped software on CDs. I mean, before, and that's why there were really hard deadlines, because you had to make sure the software was ready for us to give to manufacturing, to then, you know, put on the CDs for then put on the shelves. And then so once that was another shift, when we actually started to be able to, you know, ship software online. And I think that's an interesting thing. And I kind of mentioned this in my talk. It's before when you like.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“But back then, like before social media, it was also harder for most engineers to hear fast customer feedback. Like for sure there would be user research sessions or we would have customers visit us, but you didn't get the rapid feedback that you do nowadays. But back then, I was so lucky because I was on VS. We ourselves gave each other so much rapid feedback because we were all heavy VS users on the team.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Story going from Ibrahim to Visual Studio. And then what I really loved actually about Visual Studio is I was on the Visual Studio editor team. So I use a VS editor to build the VS Editor. And that's where my whole love of dog feeding comes from. Like I remembered I wanted to first and foremost create a delightful experience not only for myself, but for my teammates. Because also if we go back in that time, if you remember, I mean, when did Twitter come out? Like, was it 2000? six or six. It feels like it's been a bit.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I landed the internship and the role to take us all the way back in time, the dot com bubble burst in 2000. And so for my graduating class, like a lot of the companies weren't hiring or were hanging freezes. So I was so fortunate when Microsoft sended me an offer. And so they're like, you're going to work on Visual Studio. I did not even know what Visual Studio was because I came from like a Unix school. So I remembered asking, oh, because I was thinking, well, the name Visual Studio, I'm like, oh, is this like a better paint program? And I could tell the look of my manager's face like, what is going on? But then it ended up becoming like the love of my life for the first, you know, 11 years of my career. But that was the first time I used an IDE. So joining the Visual Studio team, seeing, oh, wow, like here's an IDE with like debuggers and you can set breakpoints and do multi-threaded debugging. Like that was also always mind-blowing for me to think about the stepwise change. So yeah, like that was kind of.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“I love this kind of walk back in time. Yeah, like IBM working on DB2, the operating system services team. Back then, I was thinking, oh, how can I be like the hard area of the stack? And I really thought the lower level, you go closer to the OS, then it's more hardcore and you learn more. So that was, I was really fortunate to gone into the IBM internship. But the funny thing was, I think there's even a big shift from IBM to Microsoft. So at IBM, it was, I think Vim. Like I didn't have an IDE that we used. I think there might have been an Eclipse license, but for some reason, most of us didn't use this. So I remembered it was mainly like Vim and, you know, like terminal debugging. And then when I joined Microsoft, I mean, this is how naive I was. I didn't even know about IDEs and such. And back then, you didn't really get to pick teams. Like this was early 2000s. Actually, first off, I should say I was so grateful that.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“In terms of frustration, I think sometimes I also see a little bit of fear for anything that there is a fear. My advice is lean in and ask what can I do about it? What is within my control?”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“Could start being a lonely experience because we all started just working with our agents so much on the clock code team recently. We started a pairwise programming lunch.”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source
“So it's all about making sure folks have that freedom to cook. But then it's also like, okay, what's the accountability for it? What's a hypothesis of what you're trying to solve?”
2026-06-21 · Lenny's Podcast · What happens after coding is solved? | Fiona Fung (Manager of the Claude Code and Cowork Teams) · IDENTIFIED FROM THE TRANSCRIPT · source