YouSaid · the spoken record

Jag Duggal

lines on the record: 106
first: 2024-05-16
most recent: 2024-05-16
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“And we were at a stoplight, and he basically said, that's my bank, and I heat them. It was 1997. And it always stuck in my head. It stuck in my head for 20 years later. So we were tapping into a deep pain point. We can go into exactly. Second thing that I would say, and this is very intentional from David and Ed and Chris, our founders, is we have a culture at New Bank, which is the most alive in our employees' minds that I've ever experienced having worked at Google and Facebook and other places like that. I would bet that probably 80 to 90% of our employees could recite the five values to you if you stop them in the hall. It's not just on the wall somewhere. And the first of those values is a very peculiar set of peculiar phrase set of words strung together. We want our customers to love us fanatically.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source
“Yeah, I think there are a few things that are the fundamentals of making that happen. And to be clear, a lot of this predates my joining the company a little short of five years ago. But I think is an incredible story and is part of what inspired me to join. But first, I would say Really think hard and tap into a very deep pain point. The large incumbent Brazilian banks were amongst the most profitable in the world. They were also amongst the most hated in the world. And my personal experience with that is early in my career, 20 years earlier in the late 90s, I had done a consulting project in Sao Paulo. And I remember walking to lunch one day with the client, who was a friend of mine, and we were going to classic churass Korea in Sao Paulo. And we were walking by his bank branch.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source
“I believe that is correct. We've recently set a new world record for the first underwater credit card transaction, so we're always looking for some fun things to do there.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source
“Kevin Sistrom in the early days of Instagram, I heard him say it at a conference. We may not be right, but at least we are clear. Even if your strategy isn't right, you have a very clear idea what was supposed to be happening.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source
“We built a lending product, we built an investments product, we built an insurance product, we built a series of small business products. We rarely scale a project until we know the Sean Ellis score hit a threshold that we find really compelling.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source
“Not trying to be incrementally better. We are trying to be fundamentally different. We want our customers to love us fanatically.”
2024-05-16 · Lenny's Podcast · Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast) · IDENTIFIED FROM THE TRANSCRIPT · source