YouSaid · the spoken record

Jo Malone

lines on the record: 108
first: 2020-05-18
most recent: 2020-05-18
sittings or episodes: 1
sources: podcast

Every line below is reproduced as it was said and linked to the record it came from. Nothing here is summarised or generated. Directory · Search · Corrections

“Don't think I'm any different than a lot of people that have gone through tough times. I mean, a lot of people fight cancer. A lot of people go through difficult times. I think that for me, the fact the whole world is going through this, we've all got to get it through it together. It's kind of easier than if it was in a weird way than if it was just your country. I think it's okay to cry tears. I think it's okay to feel scared. Right at this moment, the thing that I would love to banish in this world for the next month is judgmental people. Judging one another is really not helpful at this moment in time. We need an attitude of unity in order to beat this virus.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“To go out with masks on and gloves, and I wasn't able to see anyone for fear of infection. So I'm starting to remember all the things I thought during that lockdown. And I never doubted for a second that it would be over and I never doubted for a second I'd beat it. And I had the same mentality right now.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“People need to believe that difficult times come, but they pass. And I was talking the other day and I was remembering that I've already done lockdown, of course. I had to do lockdown in the middle of chemo because I was so poorly.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“It's going to be a challenge for not just for the beauty industry, but I think every industry is going to change now. And this will be with us a long time in the effects. That it has had on the consumer, there's always going to be that am I safe?”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I miss that human to human touch because I am a very much. But we have already looked into having masks and visors. We're not taking anything away, by the way, from the front line. We're absolutely wouldn't be doing that. But when those doors open, I want my team and my consumer to be safe. And I won't open those doors until I'm absolutely sure that everyone will be safe, even if it means staying in lockdown for a little bit longer. That's what we'll do. We've had to rethink how we do tap us from home, take away tappers. So it will be something that you take with you versus something that's done in store. There will be no more sort of touchy feely counters, I don't think, not for a very long time, and maybe never again.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I'm a little bit a little easier on myself, should I say, than I have been, I think, all the way through. I'm not so hard on myself, but I feel I've earned a lot of money, but it's time now to do something with it. We've learned from it, we can enjoy it, but what are we going to do? Hello”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“A little bit of everything, I think. I think a little bit of all of those things. I think hard people who work hard are some of the most successful I've ever met. I'm afraid nothing happens without hard work and determination and that resilience. My intellect and my intelligence, I started out with very little and I wouldn't consider myself intellectual in any way, but I can hold my own in most conversations and in any conversation you can learn something from somebody else. And I do believe in a higher power. I believe that I was I was given a second chance at life to do something remarkable. And I'm determined to fulfil that. And luck, I've been, there's too many times in my life I've been at the right place at the right time at exactly the right moment for that to be coincidence. And I think as I've got to this part of my life now,”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Treasure the moment. Memories and moments are so there's Solomon's riches. They're the things that we should be really holding on to in our lives, and whether it be building a business or building. Know transforming a school or watching your son go to university or whatever it is or staying married for 36 years treasure it. You know what treasure those moments because they are what make us and that tenacity and that strength and that resilience is a valued part of a human being.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Every day, every day I get up and I think I wasn't meant to be here. I really, I think as I, when I was younger, I was so impatient to get to the next step. And as I got older and realized, actually, you've got to take time and enjoy them. But when something good happens or something bad happens, just take that time out. Don't be such a hurry to get to the next step and the next thing because you miss the moment, you miss the part that you've learned or the part that you've enjoyed or the part that you've worked for. I took my son to university last year. So a little choke there as well And I never dreamed I would see that day. That day when I was diagnosed with cancer, I never thought I would see him go to school, let alone go to university. And I cried a lot during those times. But I realized that life is, you have...”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“It's art for your body. I can paint my body with fragrance. So I think Joe loves is all about this springboard of creativity. It allows me to go jump with all my crazy, imaginative ideas. And trust me, there's hundreds of them still there. And I run at this business and I jump. And I use her as like a laboratory to say what if.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“So I put the prototype together. I went to the factories myself and I created everything within it. Do you know what that paintbrush has been like a golden ticket? Because that is the point in brands today you have to find that part in your imagination and that part that connects with the consumer and the world that says we are going to do it differently. And that paintbrush now is going around. That's the thing that is converting China. That is the one single product because they've never seen it before. And suddenly this younger generation are like”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I absolutely saw it as a global brand. I'm passionate about what I do. And it's not about just creating fragrance. I had this crazy idea that once in my life I wanted to completely challenge and change the way the world did something in fragrance. I didn't know what it would be, but I was determined I was going to find it. And a couple of years ago, it was sitting right by the side of me and it was in the form of a paintbrush. And I created a fragrance paintbrush where you can paint your body. This little fragrance paintbrush when I first presented it to my marketing guys at the time, they all looked at me and said, oh, it'll never work. It's such a gimmick. And I was so humiliated in that meeting and I was so angry and I thought I'll show you it works.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Spoken about it, and I used to get so frustrated because I had to wait until Monday, and then we realized that that just didn't work. But work to us is not a job or business or our career. It is part of our lives. It's been part of our marriage. It's been part of our family. It's part of our relationship. And I think we both actually, it's like a drug. I think we both love it.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“We haven't always respected each other's opinions. We've had some really humbling things. Actually, where business is concerned, though, he and I would say 99.9% of the time are always on the same page. We come at it from a very different perspective, but we always meet at that point where we agree. I look at him and things that come out of his head and his mouth are so smart and things that I could never possibly do. We're best friends. Trust if we stood back to back, we know that each other would look after each other. But sometimes it's hard, you know, sometimes I remember in the very beginning, I would talk all weekend about work and he would say, okay, you've got five things this weekend. Then once you've done your five things, you have to stop. 9.30 Saturday morning, I used up my five things because I'd already...”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Who you sit as though you're just about to eat, you have a menu, you have, and it's known as a tapest bar off your nose, and your tray comes up with a tagine and your bath cologne, though, is in the tagine. You have chopsticks with cotton wool, so you think you're about to eat dim sun, but in fact everything is about the sense of smell. Your body lotions appear from velute guns, and we paint you with hot paint brushes all over your body. Everything is about twisting and turning the experience and causing your sense of smell to be the predominant sense. And it's still with us today. It's very much part of our storytelling. And when we go around the world, we take a portable tappas bar with us and we entertain with our fragrance.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“And I said, No, no, no, no. Listen. He said, No, it hasn't got a food license. We're not knowing a brassery. There's a pub next door. And I said, no. I want to create a brassery for your nose. I could see it all in my head. I knew exactly what I wanted to do and that's exactly what we did. We created a brassery for your nose.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I'd grown up, I was a different person, my life felt very different and my creativity was much rarer, much braver than it had been twenty-five, thirty years previous. And he said, what does that mean? And he looked at it. I mean, Gary sometimes looks at me and I can see him thinking, oh, here we go. She's off. And I said, I want to create a brassery. And he went, no, that's it. That's it.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“It always is your home, isn't it? You know, if you invite someone for dinner. And you sit on the outside pavement and you eat fish and chips, you know. If you invite someone home to your brand, it's got to have four walls. You've got to feel the warmth of that brand. And it was a huge responsibility because, of course, if a pop-up doesn't work, you move on. If you sign that lease, you've got to make it work. So I had that nervousness. I had that fear because I'd had two years of feeling an absolute failure. I think having those four walls and As I walked through I said to Gary, we've got to do it differently. I don't want to, I didn't want to walk in the same footsteps as I'd done before. I didn't...”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“It was the delicatessen. It was the Delhi, and it was where I fell in love with shopkeeping. I put the key in the door and I couldn't believe it. I just couldn't believe that I was back home. We spent a year, year doing the shop, creating it. And the day we opened the door, the saying the queue was there as I came, as I pulled up on that first day. It was happening again.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“And it got to a point I was coming up to my birthday, and Gary comes in one morning and he hands me this little box and he says happy birthday. And I looked and I opened it. It was a key and I just thought what's he done? Anyway, we jumped in the car, we drove down. Ace says happy birthday. Go be a shopkeeper again because you're an absolute nightmare. And I opened the door and I said you'd no idea where we are. And he said, yes, I do. And I said, no, no, no, you don't. He said, yes, I do. You've come full circle. And I said, yes. It was the shop where Justin de Blanc taught me to be a shopkeeper.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“And I had no sales number two And nobody knew I was there. It was ludicrous when I think about why I ran, like I sprinted into that arena thinking that I had thinking I had the right to go back in where I'd left. That was the biggest lesson for me.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, I regret. So every single day I sat and I regretted building this business because it was bleeding money, number one.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Packaging was all over the place. The team weren't trying. I mean, it was such a mess when I think about it. And I thought you've got to open tomorrow morning and you're going to have to face it and you're going to have to work through this. Because if you really want to do this, you're going to have to eat a little bit of humble pie and you're going to look a bit of a fool for a minute. So we open the next morning and we just couldn't get traction in this business. And it didn't matter what we tried and what we did, we could not. We just couldn't get those sales. And for two years, I struggled really.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“The colors, it was, if you look at some of the images in the beginning, it was all this red and black and it's harsh and it's It's almost like a teenager that's dyed her hair red and comes into dinner screaming. That was the only way I can describe it. That's what it felt like that I'd done.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“You like recording? I was beyond nervous. I felt I was standing on the stage in my underwear because the world had seen me on a global stage and assumed I was still there. Nobody knew I'd left. And when we first set out with Joe Love's we ran straight into doing a pop-up in Selfrages and we moved in there overnight and four o'clock in the morning we were there with all the builders and I was watching it and I hated what I saw. I hated it. I just could feel it inside and I thought why have you done this? Why have you put yourself in this position, Joe, you idiot?”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I couldn't use Joe Malone. I couldn't, I still can't. I'm able to use it as the person and as my voice, but I'm not able to use it in any other capacity in beauty or whatever But I was allowed to use Joe, so that was, I felt like I was kind of halfway there. But I had to make sure that the consumer wasn't confused. So one night at dinner, I was sitting with my son Josh and Gary, and we were sitting having dinner, and we were looking at all kinds of names, and he'd obviously been listening to this in the background, and he just looked at me and he went, mum, why don't you just call it Joe Loves? Because you really love fragrance and fragrance really loves you. And it was just so profound. You know, out of the mouths of an eight-year-old or ten-year-old, I think it was at that time. So we went back to the lawyers and it went backwards and forwards. And before we did anything and we showed anyone or anyone saw anything, we took it back to the legal team at Lauder and showed them and said, this is what we want to do.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, it just took me back, I think. It was just spelling bottles. It was that whole simplicity and that simple act, but it reminded me of... Who I'd been, who I was, and who I really wanted to be again.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Exactly. I was filling these bottles and I could feel the liquid and screwing and I just felt this come on, just try one more time. So I made my mind up that day standing in that garden that I would try one more time and see if I could do it.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“But of course, I was living this smiley mask and crying every single night and just thinking, and I kept... Had my first anxiety attack and I thought I was having a heart attack. Often anxiety is connected with energy. And when your adrenaline starts to come back. And I realized that's what was happening to me. My body was starting to tell me, come on, you know, get ready to run again. It's time to do something. And I made a television show actually for the BBC called High Street Dreams. I formulated it and sold the idea to the BBC and we made that. And I was standing in a garden with a pair of Willington boots on and I was filling bottles of chili sauce with this family.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I went, I helped other people with their businesses. I sat on boards and all I wanted to do was to come back. All I wanted to do was create fragrance.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“My best friend. It didn't have two arms and two legs, but it had a heartbeat and it had creativity and it had a conversation and it taught me things. And when I walked away, I couldn't even walk past the shop. I could feel myself getting choked up and... I felt resentful, I felt angry, I felt hurt. What I now know, I was going through the five steps of grief. Yeah. I was grieving for something, but you know, and people listening to this will say, come on, Jay, you know, you had enough money in the bank. But all I wanted to do was make a face cream and sell it. And I'd signed five years of... And it was the most miserable five years of my life.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yeah. Yeah, I'd laughed with the business, I'd cried with it, I built it, I'd seen it. You know, all the emotions that you have with a human being I'd had with a business. I know that sounds weird, but that's, and I was suddenly, I was suddenly walking away from...”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Non compete for five years. And I suddenly felt this big heavy noose coming tighter and tighter around my neck. And then a month into it all being over, I woke up one morning and I could smell. I could smell like I'd never smelled before. And of course, that's when I started to really suffer from anxiety.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“It was everything. It was about the creativity. And I realized that I would never create fragrance again and I would never do all the things that I loved. And everybody was running and getting everything ready. And Gary was doing all the forms. And I wanted to scream and say, please, can we just stop? And I know if I had, it would have done. I know Leonard would have made it stop. And I said to him, can I be the last person to turn the lock in the key on that last day? And he said, Yes, you can. And I sobbed and sobbed as I put the bottles on the shelf for the last time. And I realized who on earth was I ever going to be again? What had I done? What had I done? But I still couldn't smell and I'd signed a five-year lockout.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I didn't want to see one person lose their job because that was their lives, but I knew I couldn't stay as the person I was, so I went to Leonard and I explained to him and they all tried to change my mind and said, please think again, think again. And I was so determined, Guy, to walk away. Yeah. So I flew back to London. As I got nearer to that day of leaving, I knew I'd made the biggest mistake of my life.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Sense of smell. It was, and I hadn't told anyone that at all. I was too scared to even admit it to myself. And I was standing in the shop in Madison Avenue and I just didn't feel as though I belonged anymore. I was so concerned for everybody involved. I didn't want to do anything wrong with the Lord a corporation and the lauders because they'd saved my life.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“He's one of those people in my life that without him I wouldn't be sitting talking to you today. And so I did one mastectomy, then we got through all of the chemo, then I had to do chemo all over again. And then on that last bit when I thought it was all over, they found something else in the other breast. So I had to go through it all again. Can't tell you I was The chemo had really taken over by that point. And then one day Larry walked in and said it's gone. It's time to go home and go back and live your life. I said, Will it come back? And he said, I don't know. But you have to go back and live your life. And my life was back in my hands again. And I knew that I had to do something remarkable with it.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“So we all moved out and we ran the business from New York City, and Gary would commute backwards and forwards. Josh was tiny, so he was very easy to manoeuvre around. But I was really suffering. I just suffered so badly through it, but I kept telling myself that Grinn Beric, I had Grinn Beric, you can come through this. And I had, I mean, Larry Norton just was the most incredible, incredible doctor. Sloane.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Never see him go to school. I never seem go to uni, I'll never see him get married. You know, it was always awful, awful downing thoughts. And then I went home. Gary was just in pieces, complete pieces and trying to be strong. And I sat in the end of my bed and remember thinking, Joe, you've never listened to a word anyone has ever told you in your life. Why on earth are you going to listen now?”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“We think that you need to get your life in order. He was basically telling me I didn't have long to live. And I just, I watched poor Gary just collapse on the floor. It was such a weird moment because I was dressed to go to this big party in London called the Serpentine Party. And I remember fiddling with my earrings in my pocket thinking, OK, well, I'll just get through this and then I'll go to the party. And then I suddenly realized that someone had given me a death sentence. It started to sink in, and then all I could think about was Josh and Gary. That's the only, I didn't care about any of the rest of it, but my son and my son, I just remember thinking, God, I'll never see him grow up.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yes, I was. I was in New York City. Only just had Josh my sailor. He was sort of two, I think, 18 months two, and I was so tired all the time, and I'd never felt that. I'd never felt sick or I'd never felt weary. And I was in the four seasons in New York City, in the hotel one morning, and I found something just on my kind of chest bone. I went back home, went to see the doctor and that night as I sat when they'd done all the tests. And I looked at the nurse's face and I looked at the doctor's face and I knew it was really bad news. I just could feel it. And he looked at me and he said, I'm terribly sorry to tell you, but it looks like you have a very aggressive form of breast cancer.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“I found all three, and I knew I had. So those three things, you know, you can often find money, you can find distribution, but it was that last part about heart. It was, do they love me and this business and do I love who they are? That was a really important part to me and I couldn't find that last missing piece until I met Mr. Lauder. And when I sat with Leonard Lauder, he reminded me of myself. For me, he was a great entrepreneurial spirit who loved the beauty industry and who'd walked beside his mum. So there was lots of similarities. And when we were negotiating, it was I was going to stay for the rest of my life. So I needed something that I knew was going to be for the rest of my life. I wanted to stay and I wanted to continue to be Joe. And the day that we agreed it and signed was probably one of the happiest days of my life.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yes, I mean, yes, it was happening, but it didn't feel right. I knew I was looking for three things. I was looking for people with deep pockets. I was looking for the financial bit, but I needed someone to teach us about distribution because we could see that distribution was a key and it was probably one of the things we were lacking. But more importantly, I needed somebody that really loved what we did and what they did.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“So we'd got back to the hotel, went up to the hotel room, and he started to unpack this box with all these bags in. And I said, what are you doing? And he said, I'm making bags up. And he started to make Joe Malone bags up and put the black ribbon on the outside. I said there's nothing in them and he said no one else knows that. We employed people to walk around New York City holding ten empty Joe Malone bags for the month and the six weeks run up to opening in Bergdoff Goodman and by the time we did everybody had seen these Joe Malone bags which had nothing in them and everybody thought that it was a much more successful brand than it was but it was converted in empty bags. We call it walking the dogs and we still do it today.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yep. Wow. And I mean, let me tell you that was. Was all him. That was not me. I was ready to yield on that one. And of course, he had been thinking strategically. So on our run-up to opening in Bergdorf-Guben, you know, the rule of thumb is there's no point taking any brand or any product to any part of the world, no matter how brilliant it is, if no one knows it's there. So you have to create this buzz and you have to create the voice and you have to create the wantability”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“And of course, we were these two tiny, we had no money, we had no budget. And I remember her looking at him. She was so wonderful and she went, okay, you come to New York City and we'll talk about it. And that's what we did. So we went to New York and we had this tiny little rotunda that she said you can have that space and that's it. And she said anything else. And he said, yes, I want to use my own packaging. Well, that they nearly all flipped and all nearly walked out of the meeting room at that point. And I was ready to go. Oh, Gary, just, you know, we'll use burbed off Goodman bags. And he said, no, we're going to use Joe Malone bags. We have to. And they eventually yielded and let us use our own packaging.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“They wanted to import the product So, what happened was Dormello, who's one of the great iconic shopkeepers of time. And at that time, she was heading department store in New York City, which is the number one Bergdorf Goodman. And by that point, we had a lot of New York LA consumer base that were buying from London. So there was obviously a demand and a hunger for it And she said, We'll give you a little bit of space, and Gary turned around and said, if you want Jay Malone, you have to build us a shop.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“We were being hounded when I say hounded, we had every buyer, every agency, every single person saying to Gary, we want this product from New York to LA to... I mean, you name it, they wanted us”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“Yeah, if you want a business to grow, you've got to invest back into it. So there was, and by that point, we were growing, so we couldn't just buy 50 plastic bottles a time. We were buying two to 3,000 plastic bottles at a time.”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT
“And so we opened the door, and it was all men, it was all men who were so glad we'd opened the door and they were, it was like 3.30 in the afternoon. We opened the door and they all came rolling in and we could see it adding up and within 10 minutes we'd done it. But the guy that took us over the million was, he said, I want the cheapest thing you've got so I can put it in her stocking. And it was an $8.95 shower gel. I shall never, ever forget it. And as I wrapped it, I handed it back to him and gave him a bottle of Dom Perion champagne. And I said, Merry Christmas. And he looked and he said, you'll never going to make a great businessman by doing that to everybody. He had no idea, but it was him that took us over. Over the million. That's why...”
2020-05-18 · How I Built This with Guy Raz · Jo Loves: Jo Malone CBE · IDENTIFIED FROM THE TRANSCRIPT