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Will Wu

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2024-02-02
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2024-02-02
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  1. “Until this point, you can't actually tap on the screen to hit like a button on the watch if your hand, if you're holding a cup of coffee or if you're like walking the dog or something like that with a leash. So they invented this feature through a blend of intuition and instinct and art and science that lets you double tap your fingers on the same hand where you're wearing the watch and it actually hits the primary action on the watch. So it's another example of just how this human-centric design is looking at the problems that humans have. Your users have and figuring out how you can solve them.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  2. “The Apple Watch is a fantastic example of a product that I assume was made with human-centric design approach. Because if you think about it, I mean, I feel like human-centric design is all about identifying problems that humans are having, your users, your customers are having and figuring out how to solve them through a blend of art and technology. The Apple Watch is an incredible product. I mean, look at how ubiquitous it's become over the last few years. And elderly people, for example, it's like a problem that in old age, if you have a nasty fall, it can have long-term detrimental health consequences. So it's incredible that the Apple Watch can use its accelerometers and motion sensors. I mean, even looking at the, I don't know if you saw the most recent announcement for the Apple Watch, I think it's called Double Tap. They saw that there's a problem with using the Apple Watch today. Every Apple Watch, as we've known it, up.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  3. “I think it can get lost if you again sort of lean on data too much because oftentimes, you know, a data, a signal that you're seeing in the data might tell you to do one thing, but if you don't stop and sort of think about how whatever feature change that is might impact your end users, how they feel or how it might impact the problems that you're solving for them, then you can lose sight of your customer at the end of the day and end up going down a path that might have long-term detrimental consequences.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  4. “At its core, human centric design is just keeping your end users humans at the forefront of your mind through every single step of the product development journey from the very early stages of ideation and need finding and building empathy for your customer all the way through development, prototyping.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  5. “Product and growing a product over time. So sometimes you have to leave with your instinct. You know, when you're taking a product from zero to one, no amount of data or market research is going to tell you exactly whether it's going to work. You have to take a leap of faith. But then oftentimes when you're iterating beyond that, you can use data to inform your instinct and to inform which direction you want to go.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  6. “Product is equal parts R and equal parts science. I'm just sort of beginning to build a new team here at Match Group called ASL ASL. It has two meanings, but one of the meanings is art and science lab, which reflects my belief that the most innovative and the best products sort of happen at the intersection of artistic disciplines and sort of scientific or technology disciplines. And it's sort of like a dance between the two. You need to bring folks from multiple different perspectives and backgrounds and trains of thoughts together to sort of swarm around solving problems for people in order to create really innovative products. So as a product leader, I think in addition to making sure that the team has art and science backgrounds, I also think you need to take a sometimes artistic sort of intuition and instinct driven approach and sometimes scientific data driven approach when you're actually developing a”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  7. “A reporter, a journalist. And then so my first time ever speaking to a reporter was actually speaking to a whole room full of really prestigious reporters. And there were all sort of like cross-examining me. And it was just all of this was happening right at the same time while we were simultaneously trying to launch this crazy new product on this unproven technology and partnership with game develop five different game developers from different continents and time zones around the world. It was just, it gave me a lot of confidence actually because at the end of the day, I persevered through it after getting through that. I'm like, wow, I can actually, I can get through a lot more than I really thought. So I think it just gave me more courage to challenge myself. And it made me sort of start to realize that imposter syndrome, which is always something that I felt my entire life and I still feel to this day, is it can be a good thing. It always used to terrify me, but now I'm almost like I intentionally put myself into these imposter syndrome like uncomfortable.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  8. “Snap games is what it was called was one of the most valuable experiences I've ever had. I had a lot of lessons from it. I think some of the best product thinkers actually come from game design. I think for me snap games, the biggest lesson was in sort of understanding and sort of building the confidence and the courage in myself to overcome challenges as sort of corny as that sounds. I was in my 20s and I had never before managed a team. I had never before acquired different companies in pursuit of a vision. And I remember actually the launch of Snap Games was quite chaotic. And I think one of the most stressful periods of my life where we ended up launching it with this sort of grand keynote on stage where I was, it was the first ever keynote for Snap and I was talking in front of thousands of really important people and public speaking really terrifies me. And I'd never actually before spoken to a”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  9. “And it really helped me understand the importance of thinking through the ways that people are using your app today and thinking through how to gracefully expand your product feature set by wedging additional functionality into the right portions of your user interface, if that makes sense.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  10. “I think one of the biggest lessons from Discover was it's really important to understand the traffic patterns of how people are using your app because we had spent more than a year building Discover and launched it. And it was sort of hidden off in the corner of Snapchat, like the way that the app is laid out. It was like at the very right of Snapchat essentially. And we found that ironically it was actually pretty hard to discover for our users, for our Snapchatters. And so it was actually a pretty intense launch because we built up all this hype around it and a lot of the media partners that we had were really excited. And then we launched it and people weren't discovering it. So then what we ended up doing was a very small design tweak. We moved Discover one screen to the left, essentially, to be on the same screen as where you see your friend's stories. And that completely changed. It made it so easy to, again, discover.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  11. “Evan has got an unbelievable product instinct, just so quick at understanding social interactions between humans, understanding what makes a beautiful design. He's got really strong values when it comes to product. I mean, he's instilled the way that he sees the world, the values that he has into the company. He's a really amazing storyteller. He's an amazing communicator. I think part of being good at product is communicating your ideas and your vision. And he is just a very inspiring product figure. He's brilliant.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  12. “It was already growing to be very popular. I was already an avid user. My mentor, which is like, hey, Will, this is Evan. And at first I had no idea who he was. And then I quickly realized that he was the CEO of Snapchat. I got really excited because I was an avid user. He and I just had a really good conversation. So we ended up going to lunch together. I remember we were getting to know each other telling stories. And I started telling him the story of how I remember I was so excited about the launch of the original iPhone that I got.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  13. “So basically, I think the first half of my life was really thinking about myself as a technologist, as an engineer, I saw my father as a role model, and he was an electrical engineer, so that's what I ended up studying. And then I had gone to school in electrical engineering and ended up going to grad school and computer science and dropped out of grad school to start a company with some amazingly brilliant people that I met there. And the company was actually also about online connection. I think this formative experience that I had meeting all these strangers online when I was a kid really helped me understand the impact that online connection can have. So I started this company. We were building a group messaging app, which was sort of the hot thing to do in Silicon Valley at that time. One day a mentor of mine walked into my shared co-working space with Evan, the co-founder and CEO of Snap. This was in the late 2013. So Snapchat was still a startup.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  14. “And computer networking, and my parents' favorite stories to tell is that when I was 13 years old, I went out on Craigslist and I bought a used satellite dish. And I ended up taking this used satellite dish, crawling up onto the roof of my parents' home, and literally drilling holes into the roof to mount this satellite dish. And then I figured out how to point it at a TV provider's satellite up in the sky. And then I ran the cable into the back of my computer to see if I could decrypt the signal. So technology was like my playground growing up. I was just constantly exploring different facets of what was possible and was just to understand how technology computers worked because it's just magical to me. It's like, how is it possible that we've created these devices that can just do so many things?”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  15. “Okay, all right. IRC stands for Internet Relay Chat. And it is essentially, I think it was invented in the late 80s, but it's essentially the first ever form of internet chat rooms. So as a 12-year-old kid, I would log on to IRC in my childhood bedroom every single night, literally, and connect with strangers online. And it sounds like a little bit weird, but I met some of the most brilliant people you could possibly imagine because if you think about the types of people that are on IRC, and this is in the early 2000s, I can only imagine they were these middle-aged computer scientists who had literally invented computers and the internet and everything. So they mentored me and I learned from these strangers on the internet. I literally have no idea who they are. I learned from them just so much about computers and technology. I learned about cybersecurity and crypto.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  16. “Okay, so we'll go way back. I was very lucky to grow up in a household just surrounded by tech and science. My dad was an electrical engineer working in the semiconductor business in Silicon Valley. My mom was a PhD in chemistry. Growing up, my dad would always bring home the latest computer gadgets. For whatever reason, I was just always so curious about how these computers and technology worked. So much to his chagrin, I would like tear them apart. I would get all my tool set and like start unscrewing everything and literally tear apart these computers. And then I would never put them back together, which just like drove him insane. And I had a really formative experience when I was around 12 years old where I discovered on my computer on the internet what's called IRC. Do you know what IRC is?”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source

  17. “Evan has got an unbelievable product instinct, just so quick at understanding social interactions between humans, understanding what makes a beautiful design. He's got really strong values when it comes to product. I mean, he's instilled the way that he sees the world, the values that he has into the company. Part of being good at product is communicating your ideas and your vision. And he is just a very inspiring product figure. He's brilliant.”

    2024-02-02 · The Twenty Minute VC · 20Product: Top Five Product Lessons from Creating Snapchat "Discover" and "Chat", How to Hire the Best Product Talent and Why Case Studies in Interviews are not Helpful & How AI Impacts the Future of Product Design with Will Wu, CTO @ Match Group · IDENTIFIED FROM THE TRANSCRIPT · source