Dame Caroline Dinenage

IN THEIR OWN WORDS

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3,871 held · 3,779 searchable for Dame Caroline Dinenage. The searchable lines are below in date order, each linked to its source. Free to read, in full, without an account. Page 10 of 10.

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1. “I could not have said it better myself—that is exactly what it is. We understand the laws of supply and demand, but we also understand the laws of transparency and fairness. What is more, once ticket purchasers were through to the payment screen, fans realised that they only had a very limited time to decide whether the hugely inflated prices were worth paying. Someone compared the ticket purchase after such a long wait to the dopamine rush of a gambler. The £150 to £400 price increase meant that the transaction was no longer a choice, but more of an impulse buy. I have heard many people say that the dynamic pricing method is used effectively in other sectors, and that the technology is a perfect demonstration of the dynamism of a free market.”

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2. “I know that, like me, the Minister wants nothing more than to see our musical talent continue to thrill fans both at home and around the world, but behind every great act is a chance performance at a low-capacity venue that is struggling to keep the lights on, that is at financial breaking point, and that is a hair’s breadth away from closing its doors.”

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3. “I am sure that the Minister is aware that, of the 34 music venues in which Oasis played on their first tour back in 1994, only 11 are still open today. And those venues are so crucial. They are absolutely fundamental to incubate our world-renowned talent. They are the R&D department for the music industry. They are a massive feeder into something that is fundamental to the UK economy and crucial to our soft power around the world. In a ticketing market gone wrong, there might have been a gram of comfort to some of the fans paying through the nose for their ticket if they knew that, in paying it, some of the money was protecting grassroots music venues in their communities and germinating the Oasis of the future.”

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4. “Friend, the former Member for Chatham and Aylesford, Tracey Crouch—to look at how the music pyramid functions and how the money trickles down from the big players to those small venues and fledgling songwriters and artists. The recommendations included a targeted VAT cut, which to grassroots venues would have represented a final hour of salvation in a sector that is widely accepted to be in crisis, and a live music levy, which would take a small proportion of the service fee from the pockets of the big venues and bring them right down to the struggling businesses at the grassroots. What is most pertinent to me about all this is that, while many of the 28 venues and festivals in which Live Nation owns a stake are flourishing, grassroots music venues are closing at a rate of two a week.”

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5. “I encourage the Minister to look at ways to amplify fans’ voices within the live music ecosystem. He might start by responding to the Culture, Media and Sport Committee’s report into grassroots music, which I have already mentioned. It was published in May. I know that we have had the small matter of a general election since then, but I would like to know when the response is likely to be forthcoming and whether the Government are minded to accept its recommendations. The recommendations include one for a fan-led review of music—something like the fan-led review of football that was led by my still friend, my former hon.”

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6. “Dynamic pricing is quite an effective way of rewarding a near-monopoly, with no upper limit on ticket prices, meaning a greater cut for the parent company. The great sadness of all this is not only that the system is punishing the fans—in this case, those Oasis fans for whom the music was so totemic, so life changing back in the ‘90s—but that, to add insult to injury, there is no trickle down to the live music ecosystem, like the grassroots music venues that Oasis first played in while honing their skills, the venues that made them, such the Boardwalk in Manchester and King Tut’s in Glasgow. Although Oasis have since announced further tour dates, tickets to new dates will be sold at face value via invitation-only ballot. I cannot help feeling that the fans who paid through the nose via dynamic pricing are going to feel very hard done by.”

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7. “A service charge of perhaps a quarter of that face value will then be applied, and some of that money will be going to Live Nation-owned Ticketmaster. The venue will take a cut at this stage, which, in all likelihood, will be a Live Nation-owned venue, too, as it owns 28 festivals and venues UK-wide. The process is repeated at resale, if people go through Ticketmaster at a higher cost than before, leaving Live Nation with an even greater cut. The Minister does not need to be a public intellectual to see that there is a real perverse incentive for Ticketmaster to see tickets in the hands of touts. He will know that the US Department of Justice has slapped Live Nation with a lawsuit, citing anti-competitive conduct, while it is now well established that the company has a near monopoly in the UK.”

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8. “There is scope for an entire primary market review and for ticketing to be reviewed on a much wider scale. The Oasis episode has opened the eyes of fans to potential anti-competitiveness within the industry. As complaints about the ticketing process began to flood in, Oasis said it was their management and promoters who had agreed a dynamic pricing strategy with Ticketmaster. But, of course, their three tour promoters all have links to Live Nation, Ticketmaster’s parent company and, in effect, they are all the same party. So that party is making money hand over fist through the system, which keeps everything under the Live Nation umbrella. For a typical tour, a Live Nation subsidiary promoter might take 10% of the face value of a ticket.”

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9. “When will it happen and what is it likely to include? He has now announced that the investigation will be widened to consider dynamic pricing and what happened in the Oasis situation, so can we have a reassurance that the eye will not be taken off the ball of the original consultation that he announced in the summer? There are so many aspects at play. This method of resale is also the culprit for a large amount of money lost to fraud, with Lloyd’s estimating that £1 million was lost to scammers during Taylor Swift’s Eras tour alone. Will the Minister tell me whether the secondary market consultation will include conversations with digital search engines that are signposting customers into the hands of touts and not doing enough to get them direct to principal sales sites?”

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10. “Ticketmaster claims that the dynamic pricing mechanism is the best way to deter ticket touts, the logic being that any tout buying tickets in bulk would increase demand and therefore see his or her prices and margins slashed. The Guardian has already said that secondary ticketing platforms are advertising more than 4,500 tickets for this tour already, including from one tout who claims to have at least 33 tickets for Cardiff, Wembley and Murrayfield listed, for a combined price of over £26,000. I am glad that this summer the Government announced a consultation on the secondary ticketing market, where tickets are sold in bulk by touts who often use bots to scout for tickets at face value and sell them well beyond the market value, but will the Minister set out the parameters and timescales for the work?”

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11. “It meant that people had no idea how much a ticket would cost when they logged in. Many fans ended up paying at least double the original listing price of £148, so four standing tickets could cost an eye-watering £1,400 once service and order processing fees were included. The CMA says that it will investigate whether fans were given “clear and timely information”. Any free market economist would call this a classic case of information asymmetry. There was certainly a lack of clarity over how high ticket prices might eventually go, with the additional chaos of a time limit putting pressure on fans to make an imminent decision about whether they were going to buy.”

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12. “If people are stuck at Waterloo station, as I sometimes am, an Uber is not the only option of travel and, when people go on holiday, multiple airlines offer flights to the same city and different hotel options, but when it comes to live music, particularly in cases such as this one, there is one artist and one opportunity to buy a ticket. The imperfections of the dynamic pricing mechanism were obvious to anybody who attempted to buy a ticket on this occasion, but whatever the rights and wrongs of its suitability for music ticketing and this market place, the most important issue is that fans were not warned about the use of dynamic pricing before they entered the digital queue. Those are the faults that led the Competition and Markets Authority to open its investigation into this debacle.”

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13. “I am very fortunate to have been re-elected as the Chair of the Culture, Media and Sport Committee, but we do not have any members of the Committee yet. Any decisions about what the Committee will look at will very much be a group decision jointly taken, but this is certainly something I will be putting forward. I know the Minister has already announced some consultation of his own. To return to dynamic pricing and the laws of supply and demand, mentioned by the hon. Member for Strangford (Jim Shannon), this is something that is used across different marketplaces. Uber employs a smart dynamic pricing mechanism that adjusts the cost of journeys in line with changing variables, such as traffic and current rider-to-driver demand. Hotels and airlines are another market that uses dynamic pricing, but they are very different.”

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14. “Using that training in an educational setting would improve the way in which teaching professionals can support autistic children and those with learning disabilities.”

    House of Commons5 September 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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15. “There are not enough SEND school places, but as a Health and Social Care Minister I started work on introducing the Oliver McGowan mandatory training for health and care staff, which the Minister knows about. It equips health and care professionals with the skills, knowledge and understanding of autistic people and those with learning disabilities. It is delivered by autistic people and people with learning disabilities—experts by experience who get paid to do it. It is really effective, with 84% of participants saying they feel more confident in their work. Today, it was shortlisted for an NHS parliamentary award. Will the Minister meet Paula McGowan and look at whether this could assist teachers?”

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16. “In March, The Guardian reported that nearly 20,000 autistic children are persistently absent from school, with Ambitious about Autism reporting that four in five of them experience mental health issues. I have a suggestion for the Minister. According to the National Autistic Society, three quarters of parents said that their child’s school place did not meet their needs. Teachers do a remarkable job, but they need to be equipped with the very best tools and advice to give their pupils the very best possible chance of learning in a happy, safe, well cared-for environment. Currently, only one in seven schoolteachers have received any form of autism training, and 70% of children say school would be better if teachers understood them.”

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17. “Spotting children with SEND—particularly autistic children and especially autistic girls—can be difficult, and there is insufficient training at the moment to enable teachers to do that. There are around 200,000 autistic children in England. The majority are in mainstream education, but the National Autistic Society reports that, staggeringly, only a quarter feel happy at school. That is why some parents take the drastic step of paying for private education that they can ill afford, because they need education that addresses their child’s needs. The effect on a neurodivergent child of being in the wrong education setting can be devastating.”

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18. “It is a pleasure to serve under your stewardship, Mr Betts, and I congratulate the hon. Member for Leeds East (Richard Burgon) on securing the debate. I suppose that the best place to start, in the time permitted to me, is the beginning. For a child who needs targeted, tailored support, early identification can make a world of difference, because the impact of failing to spot a child with additional needs can be severe and far-reaching. Early intervention means life-altering adaptations in the way teachers interact and communicate with them and in the way they are supported, reducing the need for EHCPs and one-to-one support and improving academic outcomes, life chances, wellbeing and happiness, which are obviously crucial.”

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19. “The Leader of the House understands more than most the value of the British film and high-end TV industry to our economy and to jobs. She will know that, in this year’s spring Budget, the previous Government introduced tax credits for UK independent film and tax relief for visual effects costs. I am a bit worried, as is the sector, because the Leader of the House’s party did not support the finance Bill that introduced those measures. Could we have a debate about the new Government’s commitment to our world-leading creative industries, during which they would be able to restate their commitment to those much-needed tax incentives for growth and the timescales for their implementation?”

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20. “That is the exact point that I wanted to make; I was very keen for the Secretary of State to take my intervention on that point. The key practical, tangible thing that my constituents want to know is when they will see the £300 saving that he promised them during the general election. That is what really impacts families and households up and down this country. When a Minister comes to sum up the debate, will they restate that commitment to households about a £300 saving?”

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21. “Of course I welcome the Secretary of State’s and the Government’s commitment to supporting Ukraine, and the provision of military and humanitarian aid is important, but sadly it will not be enough to secure long-term peace. Will he reassure me that if and when the Ukrainians seek peace talks, the UK will stand by them, and support them absolutely in their efforts to bring this wasteful and terrible war to a conclusion?”

    House of Commons30 July 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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22. “This is a national scandal, and it is almost impossible to quantify the loss of trust in the Government and the Post Office that has resulted. Can the Minister set out a little more on what the Government intend to do to ensure that the information and support to make the applications to the redress scheme will be there for every single postmaster who has been affected and every single one who had a conviction quashed?”

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23. “On behalf of the 12% of people in my constituency who have served in the armed forces, I ask the Cabinet Secretary to explain why he is not joined by a veterans Minister on the Front Bench this morning.”

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24. “The legislation sends out a really strong message that we care passionately about the safety of fans and the importance of allowing those who have attended matches to enjoy them in a way that is secure and maintains the long-term reputation of the game. I am really keen to put on record my thanks to the hon. Gentleman for bringing forward the Bill.”

    House of Commons8 May 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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25. “I also congratulate the hon. Member for Cardiff West on bringing forward the Bill. It is a timely piece of legislation that could be pivotal in avoiding situations like those we have heard about, which were terrifying for those caught up in them and shone an unpleasant light on what had been a positive and uplifting tournament until that stage. We know through the work of the Culture, Media and Sport Committee that there are a number of issues facing football in the UK and around the world. We have seen the issues facing the stadium in Paris, where French police massively overreacted to British fans.”

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26. “As you know, Mr Speaker, it is not solely households who face increased cost pressures: businesses across our communities do as well, particularly small music venues, which are shutting at the rate of two a week. Ahead of the Culture, Media and Sport Committee’s inquiry into that issue, what thought has the Minister given to a VAT cut for grassroots music venues across our constituencies?”

    House of Commons7 May 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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27. “Order. I gently remind Members that, charming as it is to hear about Northern Ireland—we are all wildly in favour of going there at every available opportunity—this is a debate on glaucoma.”

    House of Commons30 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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28. “I will call Helen Morgan to move the motion, and then I will call the Minister to respond. As is the convention for 30-minute debates, there will not be an opportunity for the Member in charge to wind up at the end.”

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29. “I welcome the Secretary of State’s statement and the decision of RedBird IMI, in effect, to withdraw from purchasing the Telegraph . Freedom and plurality are, of course, cornerstones of our media, and political interventions should always be the last resort, but I agree with her that it is absolutely unacceptable for foreign states to have the potential to interfere with the independence and freedom of our press. What is RedBird’s role during the period it takes for a prospective buyer to be found? Will it be able to hold a non-controlling stake in the Telegraph at the end of this process?”

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30. “I look forward to his responses and to hearing what more can be done to secure a clear win—and, just like Pompey, can we do it well before the end of the season?”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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31. “We cannot overlook the huge economic value, the sense of community cohesion, and the moments of both local and national pride that football gives us; nor can we ignore the vital importance of a football pyramid that delivers at every single level. I know that some, including the Premier League, have concerns about unintended consequences, so the Select Committee has written to them to give them a chance to set out exactly what they would change—because there have been plenty of chances for the sceptics to prove that this Bill is not needed. Given that this is one of the biggest overhauls in the history of English football, we must do it right. I congratulate Ministers, particularly the Under-Secretary of State for Culture, Media and Sport, my right hon. Friend the Member for Pudsey (Stuart Andrew), on getting the Bill to this stage.”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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32. “As the Bill progresses, I want to be sure that it provides a way for fans to share their concerns about their club with the regulator and to know that they will not be dismissed. The Culture, Media and Sport Committee has agreed to hold a pre-appointment hearing with the chair of the independent regulator once the Government have a preferred candidate, and I expect that this will be one of the first questions we will be asking them. Ultimately, there are two main questions that I want to see answered by this legislation. First, does it deliver for football and its fans? Secondly, to what extent will it prevent some of the distressing times that clubs like Reading are currently undergoing? There is more to be done on the Bill—and indeed the guidance that goes alongside it—to ensure that it fully meets those aims.”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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33. “We have already heard from Members that football is nothing without its fans, and I am pleased to see the Bill placing fan engagement requirements on the clubs as well as requiring them to comply with heritage protections and to seek approval for the sale or relocation of their home ground. But the Bill does not go quite so far as requiring fans to have a golden share, as recommended in the excellent fan-led review led by my hon. Friend—and real-life friend—the Member for Chatham and Aylesford (Dame Tracey Crouch). At this point, it would be terribly remiss of me not to add my congratulations to her and the whole team who have put an enormous amount of brilliant work into getting the Bill to this stage.”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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34. “I welcome the fact that the Bill confers enforcement powers on the independent regulator to protect clubs from any harm that an irresponsible owner or officer might cause and to be able to remove them, but we need further detail on what precisely will happen to those clubs that have an unsuitable owner removed. We need to understand how the regulator would remove another potential Dai Yongge from Reading without compromising the future of the club and ultimately punishing its fans. I would be grateful if the Minister could explain how the Bill will safeguard clubs that find themselves in the position of having no owner, no financial safety net to keep them going and potentially no prospective buyers on the horizon.”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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35. “Enhanced financial regulation across the football pyramid is really welcome. It will improve the resilience of clubs, encourage sensible financial decisions and ensure that risks are mitigated. However, given that the regulator will not oversee regulations such as the Premier League profitability and sustainability rules or the squad cost controls that are set to replace those rules, the Government need to provide clarity on how both systems will work alongside each other and reassurance as to why they deemed it unsuitable for the regulator to take on this responsibility. When it comes to owners, I am really pleased to see that the regulator will establish a new, strengthened owners and directors test to ensure that a club’s custodians are suitable for the role.”

    House of Commons23 April 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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36. “We recommended that in the absence of such a deal, the Government should expedite their plans to establish a regulator with the power to mandate a solution. I am pleased to see that the Bill aims to address this issue by giving the independent regulator the backstop power to intervene in the distribution of broadcast revenue, but that power is subject to certain thresholds being met, and it excludes the controversial parachute payments within the pot that we have already heard about. We need reassurance that the regulator has the teeth to trigger its own backstop powers and impose a fair settlement, when and where it deems necessary and without any undue delay. We also need an indication from the Government of how the regulator will curb the reckless spending of clubs trying to keep up with those in receipt of parachute payments.”

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37. “We need a change of tactics, so I know that fans across the country will welcome these plans to introduce a regulator and attempt to bring some stability to the game. Of course, that is not to say that the new independent regulator will be the silver bullet that the Government have sometimes presented it as. The problems faced by football are extensive and complex, and there are still some areas where I would like to see more clarification and further work as the Bill progresses. I will talk through a couple of those now. Widening financial distribution across the football pyramid will be the ultimate test of the Bill. Last year, our Committee urged the Premier League and the EFL to urgently agree a new deal to redistribute a higher proportion of revenue throughout the football pyramid.”

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38. “The failure of English football’s wealthiest clubs, those in the premier league, to agree a financial distribution deal is putting the fabric of our national game at risk. This situation has dragged on for far too long, and it has been especially disappointing to see the Premier League spending time and money lobbying MPs and peers against the Bill, rather than lobbying its clubs to secure a fair deal for English football. Decisions are repeatedly being made in the interests of the top of the football pyramid without a thought for the vital ecosystem that generates its lifeblood. Scrapping FA cup replays may be welcome in some quarters, but once again it is a characteristically messy number, denying lower-league sides that all-important financial boost.”

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39. “Fans of clubs such as Everton and Reading are sick of seeing them mismanaged through the reckless decision making of irresponsible owners. Just last week, the House heard of the pain of Torquay United fans, whose club has entered into administration following years of flawed business plans. Unreliable owners who do not have the interests of their club or its fans at heart, and are prepared to play fast and loose with their finances and their future, should be held accountable. As a lifelong Pompey fan, I feel their pain: after a series of disastrous owners, it took a fan-led buy-out in 2012 to save our club, demonstrating that our fans were literally prepared to pay up in order to stay up—or, in fact, to stay afloat—such was their dedication and commitment.”

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40. “Of course, there is also Fleetlands FC, who are pushing for promotion in division 1 of the Wessex league. Here in Parliament, we have also been kept on the edge of our seats, eagerly awaiting this Bill that could potentially reshape the landscape of football governance. Over the past few years, instability off the pitch, not the action on it, has increasingly grabbed the headlines. Soaring levels of debt have led to the collapse of clubs such as Bury and Macclesfield, an experience shared by so many fans in communities up and down the country devastated by the demise of their beloved clubs. The debt problem is getting worse: premier league clubs have reported staggering losses of over £1.2 billion over the past 12 months alone, and the figures in the championship are looking just as shocking, with Leicester losing £90 million in 2022-23.”

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41. “I also rise to welcome the Bill and congratulate the Government on bringing it forward. I have to admit that we on the Culture, Media and Sport Committee were wondering whether this day would ever come, but the Government appear to have been inspired by the mighty Portsmouth football club, who last week secured victory and promotion to the championship with a last-minute goal. It is edge-of-the-seat sporting drama like that that makes British football the best in the world, right from the very bottom to the top—from the millionaires at the top of the premier league to grassroots clubs such as Gosport Borough, who have treated fans to a romping season. They play in the southern football league and sit tantalisingly in the promotion zone.”

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42. “When it comes to valuable heritage assets, I am really concerned about those housed in the grounds of our many military estates which are not bound by any of the obligations to maintain and care for them. In many cases, the Ministry of Defence and others are pursuing a policy of managed decline, which is allowing those valuable heritage assets to rot under our very noses. May I encourage the Minister—in fact, the Secretary of State—to speak with Ministers in the Ministry of Defence to challenge that policy and see what can be done to address it? I give her advance warning that I am keen to look at that as part of a Select Committee inquiry.”

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43. “Will the Secretary of State join me in congratulating the magnificent and mighty Portsmouth football club on winning League One and securing promotion to the championship this week? Does she agree with me that Pompey’s fantastic victory demonstrates the magic of football in bringing communities together, inspiring young people and encouraging health and fitness?”

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44. “I will call Virginia Crosbie to move the motion and then I will call the Minister to respond. As is the convention for 30-minute debates, there will not be an opportunity for the Member in charge to wind up, or indeed for anyone else to make a speech, but there will potentially be opportunities to intervene.”

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45. “Order. Two Members have indicated that they want to speak. I intend to call the Front-Bench speakers at about 5.13 pm, so please conduct yourselves appropriately.”

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46. “The 2016 better defence estate plans earmarked Fort Blockhouse in Gosport for disposal, yet eight years later after numerous delays, the site is still rotting at the taxpayer’s expense. It is doing nothing for the local economy, the local community or the MOD. Will the Minister please update me on when can we will finally see some progress on that site?”

    House of Commons25 March 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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47. “I thank the Secretary of State for that answer, but creators across the creative industries are concerned about AI developers, some of whom are worth as much as $100 billion, using their works without consent and without compensation. The inability of the Government’s working group to agree a code of practice on AI and intellectual property fuels concerns that the status quo is working only for the developers. This will be a growing problem. If a voluntary code is not going to be possible, how will the Government and her Department in particular ensure that creators will be paid fairly when their work is exploited?”

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48. “Mr Speaker, as you know, Fleetlands in Gosport has been the home of military helicopter maintenance for more than 65 years. This highly skilled engineering work is really key to levelling up the area, providing much-needed jobs and opportunities. Does the Minister agree that the MOD’s rotary wing enterprise and new medium helicopter programme would benefit greatly from these generations of expertise and skills right there in Gosport?”

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49. “At 5 pm today, women’s groups and other community groups in Gosport will be staging a peaceful protest about the Lib Dem council’s decision to completely end all live CCTV monitoring. They are worried about the impact on people’s safety. Does the Minister agree with them?”

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50. “The Gosport branch of Asda is the first in the UK to ballot for strike action. Employees cite issues including low staffing levels, health and safety, and delayed equal pay claims. Considering Asda’s importance to the UK food chain and employment across the country, what powers does the Minister have to ensure that both workers and consumers are protected?”

    House of Commons25 January 2024Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗

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