Lilian Greenwood
MP for Nottingham South · Labour · United Kingdom
“For those who qualify, financial support is available through universal credit, including for those who are in work but on lower incomes. If needed, that support can be available on day one through an advance.”
“In the sort of circumstances that my hon. Friend the Member for Sherwood Forest has described, we can understand how those issues can arise. If a child sadly has an end-of-life diagnosis, special rules are rightly in place. Those claims are always fast-tracked and the three-month qualifying period does not apply.”
“It starts with the issue of need. The point at which the child became eligible for disability living allowance marks the start of the qualifying period, even if that precedes the point at which parents make a claim.”
“I will perhaps come later in my speech to what the Government are planning to do. I am pleased to tell colleagues that between October 2024 and March 2025, the Department recruited and redeployed in excess of 100 case managers to improve clearance times for child DLA new claims.”
“There can, of course, be few circumstances more exceptionally difficult than those faced by seriously ill children and their parents. Along with the emotional strain, parents can understandably experience a significant impact upon work and household income, as well as facing extra costs, as my hon.”
“I am delighted to serve under your chairship, Ms Butler. I congratulate my hon. Friend the Member for Sherwood Forest (Michelle Welsh) on securing this important debate. She has made a particularly valuable, thoughtful and passionate contribution this morning, and I join her in wishing Mabel, her mum Rachael and their whole family well.”
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“Member for Lewes (James MacCleary) said that pavements are for people, and I could not agree more. That is why this Government have acted where the previous one failed to. On 8 January, we announced that we will give local councils new powers to crack down on antisocial pavement parking. I remember, alongside a former Chair of the Transport Committee, looking at some of the problems in his area and on the south coast where parking was not properly enforced. I also want to pick up on the important concerns about SEND transport raised by the hon. Member for Horsham (John Milne). I am sure he knows that the Department for Education, which leads on that point, is currently carrying out a review of home-to-school transport along with their wider review of SEND.”
“The Government are also providing funding to investigate the use of franchising in rural areas. That will be combined with our recently announced active travel grant of £626 million across the UK, with more than £133 million going to the south-east; our record investment in the local transport grant, which sees all south-eastern authorities’ funding increase year on year; and electric vehicle infrastructure funding to create a large funding pot for all local transport authorities so they can decide what to spend it on in line with their priorities. Active Travel England, which the hon. Member for Chichester mentioned, works to support local authorities to improve their capabilities and benefit from the additional funding that we are investing. The hon.”
“Friends the Members for Ashford (Sojan Joseph) and for Basingstoke (Luke Murphy) noted, the Government’s rating system enables local people to hold their council to account and ensure that they are using the additional funding effectively to make a visible difference to all road users. We also reaffirmed our commitment to invest in bus services for the long term, confirming more than £3 billion from 2026-27 to 2028-29—including £369 million in the south-east—to support local leaders and bus operators across the country in improving bus services for millions of passengers. We are giving local authorities the power and funding to address precisely the issues that hon. Members have raised: lost services and the need for new routes to serve housing growth.”
“Member for Mid Sussex (Alison Bennett) to bang on about potholes. Our roads matter to us all, whether we are drivers, bikers, cyclists or pedestrians, and the previous Government left our roads in a parlous state. That is precisely why the spending review settlement includes a record £7.3 billion investment in local highways maintenance funding over the next four years, including £1.5 billion in the south-east region. Crucially, that four-year funding certainty gives councils the confidence to plan ahead, move away from costly short-term fixes and invest in proper, preventive treatments that stop potholes forming in the first place. That is a major step towards delivering smoother, safer roads for everyone who depends on them. As my hon.”
“I am sure that the noble Lord the Rail Minister will also be happy to write to the hon. Member for Guildford (Zöe Franklin) on her station proposals. This Government have recognised the importance of listening to what local government needs. We are simplifying local transport funding to bring decision making over local transport closer to the people who use it and to empower local leaders to drive change in their communities. We are providing all local transport authorities with multi-year consolidated funding settlements, delivering our commitment in the English devolution White Paper to simplify funding. Those consolidated local transport settlements will give those authorities greater freedom and flexibility to make the strategic decisions that best impact their areas. I welcome the determination of the hon.”
“The new passenger watchdog, which is probably being debated at this very moment in the Railways Bill Committee upstairs, will be a powerful champion for rail users and will hold Great British Railways to account. Publicly owned Southeastern is driving forward a £2 million station improvement programme that benefited more than 100 stations between March 2024 and March 2025, and is investing a further £2 million in fleet improvements. As the hon. Member for Chichester confirmed, the Government froze rail fares this year for the first time in 30 years. I am sure that the Rail Minister will be very familiar with the bottleneck in Croydon and will be happy to write to hon. Members to respond to the points raised, including by the hon. Member for Carshalton and Wallington (Bobby Dean).”
“Members have drawn attention to. We have approved funding for schemes, subject to the necessary business case approvals, in East Sussex, Brighton, north Thanet and Bognor Regis to Littlehampton. In addition, we are also shortly due to announce the outcome of our major road network programme review, which will provide clarity over other major road schemes in the south-east. The new structures fund is intended to deal with precisely the sort of unforeseen problems affecting the constituency of the hon. Member for South Devon (Caroline Voaden). The Government are also committed to ending years of poor service and fragmentation on the railways by creating a unified and simplified system that puts passengers first, rebuilding trust in the railways and, in doing so, helping to build up local economies.”
“That is why we have taken important steps to support and enhance transport in the region, backing airport expansion at Gatwick and Heathrow, and committing to deliver the vital lower Thames crossing—the most significant road building scheme in a generation. I understand hon. Members’ disappointment that two major A27 schemes were cancelled in 2024, as both were rated poor value for money and unaffordable. As hon. Members know, the status of pipeline schemes, including the Chichester bypass, will be confirmed when road investment strategy 3 is published next month. This Government will be investing over the coming years in major road schemes in the south-east that will bring real benefits to local people, including by unlocking housing, supporting economic growth and tackling local congestion pinch points, which many hon.”
“It is a pleasure to serve under your chairmanship, Sir John. I congratulate the hon. Member for Chichester (Jess Brown-Fuller) on securing this debate, and thank all hon. Members for giving us a tour of the south-east and of its residents’ concerns. I welcome this opportunity to highlight all the important work that this Government are doing and have already done to deliver transport improvements in the region. Of course, we are aware of the importance of the region to the UK and how it helps to drive the country. It adds £200 billion annually to the economy, creates hundreds of thousands of jobs and is home to the nation’s two largest airports, vital port links and more than 300,000 businesses.”
“Friends the Members for Plymouth Moor View (Fred Thomas), for St Austell and Newquay (Noah Law) and, of course, for Camborne and Redruth (Perran Moon). It is good to have the opportunity to explain the Government’s position and ongoing approach. Improving transport connectivity is a top priority for this Government. For too long, people living in rural areas like Cornwall have felt isolated and cut off from essential services and facilities, and we are determined to take steps to change that. I am sorry to disappoint the hon. Member for North Cornwall, but I am no longer the Roads Minister. However, I certainly agree that roads matter, and I am delighted that in the spending review we have provided £24 billion of capital funding for 2026-27 to 2029-30 to maintain and improve roads across England.”
“I congratulate my hon. Friend the Member for South East Cornwall (Anna Gelderd) on securing this debate, and on speaking so enthusiastically and eloquently about regional transport connectivity, inequality and the cost of toll journeys such as those on the Tamar bridge and the Torpoint ferry in her constituency. She is a powerful advocate for the people she represents. I recognise the importance of high-quality transport links and infrastructure, and the challenges people face with the cost of travel, especially those living in coastal and rural areas such as South East Cornwall. I am grateful for the opportunity to discuss these key topics with Members today, including many from the south-west—the far south-west—of England, such as the hon. Member for North Cornwall (Ben Maguire) and my hon.”
“The Government are committed to supporting local authorities in maintaining and renewing the local highway network, which is why by 2029-30 we will commit over £2 billion annually for local authorities to repair and renew their roads and fix potholes, doubling the funding since we came into office.”
“Turning back to the south-west, a question was raised about the role of National Highways. The A38 on either side of the Tamar bridge is the responsibility of National Highways as part of the strategic road network, but the bridge itself is not. However, while the Tamar crossings themselves are not the responsibility of National Highways, it does make an operational contribution each year towards the Saltash tunnel tidal flow system, which is monitored by the board that manages the bridge and the ferry. We saw the completion of the essential major road network scheme in Cornwall linking St Austell to the A30 last July and look forward to progression of the Manadon interchange scheme in Plymouth, which will benefit so many people using the road network.”
“I thank my hon. Friend for his intervention. I will make a diversion to the south-east of England to say that the Government are committed to delivering the lower Thames crossing, which is the most significant road-building scheme in a generation. It will provide access to more than 400,000 jobs within an hour’s commute of local communities, and of course it will ease congestion at the Dartford crossing. Although the charging regime for the lower Thames crossing has not been set, like other crossings in England, such as the Dartford crossing, it will have a charge applied in order to cover the cost of providing the infrastructure, and the development consent order made clear that it is our intention that both tolls will be equal when the lower Thames crossing opens.”
“Friend for securing this debate and allowing me to address the House on such important issues for communities in South East Cornwall and, indeed, across the country more widely. I wish to reassure the House that this Government are providing record levels of investment in roads, rail, buses and active travel projects across the country to connect people to jobs, education and opportunities. We will continue to drive forward improvements in transport, demonstrated by our multi-year investment to help support economic growth and our wider plan for change. I look forward to working closely with my hon. Friends in delivering our integrated national transport strategy, and to continuing to make transport provision better for everyone, right across the country. Question put and agreed to.”
“Friends the Members for South East Cornwall and for Plymouth Moor View (Fred Thomas), in particular, welcome the fact that DFT officials are working collaboratively with the councils of Plymouth, Devon and Cornwall, alongside National Highways, Network Rail, Peninsula Transport—the sub-national transport body—and many others, to ensure that transport challenges in the south-west, including those concerning the Tamar crossings, are identified and addressed over the coming years through a joined-up approach, which I support and welcome enormously. I am sure that colleagues will have heard the call for more cross-Government working on these issues, and I hope that my remarks today will assure them that it is happening. I will close by sincerely thanking my hon.”
“My fellow Ministers and I welcome any suggestions from the joint committee for improving the operation of the bridge and ferry services, and I commend its ongoing work in developing and delivering the Tamar 2050 plan, which aims to provide users of the crossings with a more stable and certain future. I know that the Tamar crossings will become even more essential following the announcement last September that Plymouth had been named as one of five key national defence growth areas in the UK defence industrial strategy. I hope that my hon.”
“Where objections are received but not resolved, a public inquiry is arranged, after which the inspector in attendance submits their recommendation to the DFT for a decision. Issues relating to the crossings, including the tolls, are determined locally by the Tamar bridge and Torpoint ferry joint committee, established by the 1957 Act. The joint committee’s view is that, owing to inflation and other issues, there is a need for additional income via the toll. Given the cost of living pressures for so many people, I recognise that this is challenging, but it is vital to the future of the crossings.”
“Although increases in toll charges are understandably disappointing for the public, they remain essential to ensure the long-term sustainability of the crossings’ operation, which itself is essential to secure strong regional connectivity. The Tamar crossings are not alone in this; tolls and charges have increased or been introduced in many places over the past 12 months, including across the Humber, Mersey, Thames and Tyne. Raising tolls is not done lightly. Rigorous processes are in place for assessing proposed toll increases. Applications can be made by asset owners to the Secretary of State not less than 12 months from the date of the previous increase, or a refusal to approve an increase, and the proposed change must be advertised in the local media before public consultation.”
“As we have already heard, the Tamar crossings are jointly owned and operated by Cornwall council and Plymouth city council, and between them they carry 16 million vehicles on the bridge and 2 million on the ferries each year. The crossings are operated together as a joint service and funded by users through toll income. No funding is received from the owners of the crossings, and there is no specific central Government funding stream for the upkeep of tolled crossings such as Tamar. In fact, over 20 road and ferry crossings in England have tolls or charges, and it remains Government policy that river and estuarial crossings normally be funded by tolls, recognising the extra cost of their construction and maintenance, as well as the benefits for users in connecting places that would otherwise require lengthy journeys.”
“I would like to turn now to tolls and, in particular, the Tamar bridge and Torpoint ferry, which I will refer to as the Tamar crossings, as these are tied together under the Tamar Bridge Act 1957. I thank my hon. Friend the Member for South East Cornwall for continuing to support local people who have understandably expressed concerns about increasing toll charges and network congestion, as many of them pay these charges to access essential services, which can be a financial burden. I recognise that the Tamar crossings are a very important issue for her, her constituents and the constituents of my other hon. Friends here this evening.”
“In overarching support for delivering everything I have mentioned today, and to gain and maintain momentum in driving forward better transport for everyone, our forthcoming integrated national transport strategy has been informed by extensive engagement with the public and our stakeholders. It will set out this Government’s vision of putting people at the heart of everything we do, better connecting places and working in partnership with local leaders and experts to deliver. It will help drive improvements in the experience for all users of the transport system and empower local leaders to deliver good transport that is right for their communities—place is at the heart of our strategies.”
“Friend rightly brought to my attention in recent correspondence road safety issues—in particular, the need to reduce speeding in rural areas. The Government recently released the first road safety strategy in more than a decade, setting out our vision for a safer future on our roads for all. This strategy sets an ambitious target to reduce the number of people killed or seriously injured on British roads by 65% by 2035, with measures to protect vulnerable road users, updated vehicle safety technologies and a review of motoring offences. I know that these are particular concerns in rural areas, which are disproportionately places where fatal collisions occur.”
“Meanwhile, 26 class 175 trains are being introduced on to Great Western Railway routes in Devon and Cornwall during this year. They will replace older diesel units, improve capacity and reliability, and free up rolling stock for wider use across the south-west, providing resilience across the network. The introduction of these trains on the Newquay branch line is part of mid Cornwall metro, doubling the frequency of trains on this branch and connecting rural communities to employment and education in Truro and Falmouth. As part of our commitment to improving digital technology for passengers, we secured funding to fit all mainline trains with low-earth orbit satellite technology to upgrade on train wi-fi. My hon.”
“Cornwall council will benefit from over £4.5 million of this funding. Connectivity through reliable rail services is equally important, and I acknowledge hon. Members’ concerns about resilience on the rail line in Cornwall and Devon, particularly given the recent adverse weather. Network Rail is responsible for maintaining the railway network and has established processes in place for ensuring that it is safe to use when incidents happen. It continues to work closely with rail operators to help affected passengers and restore services as quickly as possible. We announced in the November Budget that for regulated fares rail, passengers will not be faced with the increased cost in rail journeys that they have become accustomed to year on year. We are freezing regulated rail fares until March 2027 for the first time in 30 years.”
“Friend has said, in many of these areas people have low incomes, and that is why it is so important that we are cutting the cost of bus travel. Additionally, we are funding bus franchising pilots to test the viability of different franchising models so that we can understand how these can deliver better bus services, including in rural locations. That includes a pilot in Cornwall, and I await the results with interest. Active travel infrastructure to improve walking, wheeling and cycling routes remains essential. Following on from almost £300 million that the Government provided for active travel schemes up to 2026, we announced an additional £626 million for such infrastructure in a four-year settlement to help local authorities further improve active travel facilities and support network planning.”
“We are also giving the certainty that local authorities and bus operators need to build their networks longer term through multi-year allocations under the local authority bus grant, totalling nearly £700 million per year. That puts an end to the previous short-term approach to bus funding, enabling councils to plan their spending more strategically, ensuring that outcomes for passengers are always the top priority. Cornwall council will receive over £30 million of this funding from 2026-27 to 2028-29, in addition to the £10.6 million it is receiving this financial year. On top of that, we continue to see the benefits yielded by our decision to extend the £3 national bus fare cap until March 2027, making bus journeys consistently more affordable for passengers. As my hon.”
“Friend the Member for South East Cornwall said, under the previous Government many thousands of bus services were lost, leaving communities cut off and reducing people’s opportunities for travel and all that that means. That is why, despite the challenging financial position this Government inherited, we are investing over £3 billion for the rest of the spending review period to support local leaders and bus operators across the country to improve bus services for millions of passengers, including those living in rural areas. This is additional funding to the more than £1 billion we are already providing this financial year.”
“The hon. Gentleman will be delighted to hear that Cornwall will benefit from up to £221 million of that £2 billion over the next four years, alongside over £24 million of local transport grant capital for maintenance and enhancements. Of course we do not just need better roads; better links through high-quality public transport are also essential. People have a right to expect cohesive, reliable bus networks, enabling them to travel easily and comfortably to get to work, to school, to social clubs, to shops, and to see friends and family, and of course to visit hospitals and other health facilities, as a number of colleagues have mentioned. As my hon.”
“Clause 18(2)(a) reads: “in the manner best calculated to promote the interests of users and potential users of railway passenger services including, in particular, the needs of disabled persons”. Is that not specifically saying that it is a duty to promote the needs of passengers and potential passengers? That is about passenger growth.”
“As we have heard, women remain under-represented in cycling due to persistent safety concerns: 58% of women feel that their cycle journeys are limited by such concerns, and more than a third say that roads do not feel safe. Harassment, intimidation and poorly lit routes all contribute to a sense that cycling, particularly in the evening, is simply not a safe or viable option. Research conducted by Dr Caroline Miles and Professor Rose Broad at the University of Manchester found that, over a two-year period from 2021 to 2022, 68% of women survey respondents said they had experienced abuse while out running, but only 5% of those women had reported the abuse to the police.”
“Friend the Member for Shipley (Anna Dixon) and the hon. Member for Chelmsford (Marie Goldman) all described vividly what those issues mean for women in our daily lives. The fear of male violence is so normalised that it is easy to forget that it is anything but normal. I am pleased that many men, including my hon. Friend the Member for Edinburgh South West (Dr Arthur), the hon. Member for Strangford (Jim Shannon), my hon. Friends the Members for Rugby (John Slinger) and for Calder Valley (Josh Fenton-Glynn), and indeed the shadow Minister, the hon. Member for Mid Buckinghamshire (Greg Smith), are also committed to ensuring that the situation changes.”
“It is a pleasure to serve under your chairship this afternoon, Ms Jardine. I thank my hon. Friend the Member for Lowestoft (Jess Asato) for raising this important issue and congratulate her on her appointment as violence against women and girls adviser to the Department of Health and Social Care. I look forward to working with her to help to drive forward the Government’s mission to halve violence against women and girls within a decade. I imagine that every woman here today will have recognised the issues under discussion. My hon. Friend the Member for Bolton North East (Kirith Entwistle), the hon. Member for Frome and East Somerset (Anna Sabine), my hon. Friends the Members for Portsmouth North (Amanda Martin) and for North West Leicestershire (Amanda Hack), the hon. Member for Bath (Wera Hobhouse), my hon.”
“We know that good street design can contribute to helping women to feel safe when walking, cycling and running, and enables safe access to public transport. We are currently working with MHCLG to update the manual for streets, which was first published in 2007. That will include advice on aspects of street design that can help to improve personal safety and perceptions of safety: how safe is it, and how safe does it feel?”
“Since it began in 2015, more than half of participants have said they now feel safer cycling and 49% of participants have been women. Women who have taken part in the programme have described being made to feel comfortable, having their confidence and self-esteem boosted, and feeling empowered. Last October, Cycling UK organised “My ride. Our Right”, and approximately 60 women-led glow rides took place across the country to increase the visibility of women’s cycling and demand better infrastructure. In my constituency, the cycling groups Women in Tandem and Pedals organised rides and are doing great work to give more women the confidence to ride a bike especially, or including, after dark. As Women in Tandem says, cycling should “feel liberating, not intimidating”—hear, hear!”
“Through that project, women have highlighted issues with walking, including—these will be very familiar to hon. Members—poor lighting, isolated routes and limited visibility, which strongly shaped their willingness to walk and influenced route prioritisation. Those findings will inform an important part of the evidence base for planning walking networks that work for everyone. I welcome the examples of good practice highlighted by a number of hon. Members, including Members from West Yorkshire. This year, through ATE, we have provided £2.5 million to Cycling UK to deliver the Big Bike Revival, which is now in its 10th year and has reached more than half a million people. The Big Bike Revival programme helps people across England to get back on their bikes and experience the many benefits of cycling.”
“The consultation closed on 15 December; we are looking carefully at all the comments received and the final strategy will be published this spring. Since its establishment in 2022, Active Travel England—ATE—has worked with local authorities to help them to make walking, wheeling and cycling a safe and attractive choice for everyday trips. That has included overseeing £435 million of investment to deliver more than 400 miles of routes and hundreds of safer crossings and junctions. ATE has commenced a project focused on the need to design streets better for women and girls and to support local authorities in the delivery of that. The organisation is working with Living Streets and with Footways to pilot an approach to developing walking network plans.”
“I can assure the shadow Minister that Ministers regularly come together from all Departments to discuss the action that we need to take. Turning to active travel, in December we announced that we are allocating £626 million over the next four years for local authorities to deliver walking, wheeling and cycling schemes—enough for 500 miles of new walking and cycling routes. That is in addition to almost £300 million of funding that we announced in February 2025. In November, we launched a consultation to develop the third cycling and walking investment strategy, which recognised the need to address the barriers to active travel, including for women and girls and proposed two new objectives to support the long-term vision for active travel: ensuring both that people are safe to travel actively and that people feel it is an easy choice.”
“My hon. Friend makes a number of very important points. The scale of violence against women and girls in our country is intolerable, and that is why this Government are treating it as a national emergency, but the most important change is a change in the behaviour of men, frankly. The Government published our strategy to build a safer society for women and girls last month, and have set out a range of actions to prevent violence and abuse, pursue perpetrators and support victims. Giving women the confidence to report incidents is essential. The strategy includes an ambitious aim to halve violence against women and girls in a decade, which will require us to take a transformative approach to the way that we work across Government and with other partners.”
“Sport England is also running campaigns challenging prejudice to make clear that sport is for everyone. That has included the “This Girl Can” and “Let’s Lift the Curfew” campaigns; the latter included 320 local events in October to amplify women’s voices and overcome barriers that prevent women from being active outdoors. I again thank my hon. Friend the Member for Lowestoft for raising this important issue. It has been wonderful to see the level of contribution and the interest that has been shown in the debate. I look forward to continuing to work with her, with other hon. Members here this afternoon, and with my colleagues across Government to take further action on this important issue and ensure that for our daughters the opportunity to go out and walk, run and cycle is different from how it perhaps has been for our generation.”
“I thank the hon. Member for her contribution. As I said, we are working with our colleagues in the Ministry of Housing, Communities and Local Government to ensure we have a coherent approach. I welcome the support of the Liberal Democrat spokesperson, the hon. Member for Chelmsford, for our proposals to tackle pavement parking. Of course, the issue is not just safety on the street, as my hon. Friend the Member for Edinburgh South West highlighted, but having the opportunity to walk, wheel, cycle and run in our green spaces and parks, on canal towpaths and on greenways. Natural England’s “Green Infrastructure Planning and Design Guide” offers detailed guidance on creating accessible green spaces and, for teenage girls specifically, emphasises the need to design spaces that are not only safe and inclusive but also comfortable and welcoming.”
“Essentially, it puts all the passenger-facing consumer obligations into one organisation and strengthens the accountability that Great British Railways will be subject to in the event that it delivers sub-standard service.”
“Q Good morning, panel. Do you think that the new passenger watchdog will provide a more effective route for passengers and their representatives—including all of us, as Members of Parliament—to have their voice heard when raising concerns about poor service and, equally importantly, getting their concerns resolved? Alex Hynes: Yes is the short answer, because the current consumer landscape in rail is fragmented. Transport Focus, the Rail Ombudsman and ORR each have a role. The Bill creates a single watchdog for passengers that has more power and resources. My understanding is that MPs will be able to refer matters to it.”
“Q Do any other members of the panel want to comment? John Larkinson: From our point of view, some of the things that we do now will transfer over to the passenger watchdog. That is a straight transfer. The Rail Ombudsman is a contract that we let. Effectively, in the future, that contract would move over to the passenger watchdog—that is very clear. When the passenger watchdog finds a problem and wants that problem resolved, and cannot resolve it with GBR, the enforcement role is with us. The Bill effectively aligns enforcement in a number of areas through us, through the licence. That will be done through the licence, so that provides a very clear role when the passenger watchdog wants to move something across. There will be a process to deliver that and we are working with the watchdog on how that will work in practice.”
“Q That makes the passenger watchdog a very effective champion for passengers, whereas, as the ORR—the regulator—you have to hold everything in balance. Is that right? John Larkinson: When it comes to some decisions that are on the way, there will still have to be a balance—”
“We think there is a case for strengthening that duty so that it aligns with the duty in relation to freight, which is to promote the use of the network for passengers and disabled passengers. There should also be an equivalent duty on the Secretary of State to set a passenger growth target, as she is required to do in relation to freight, so that, as we picked up on a minute ago, GBR does not end up being incentivised not to grow the network in order to meet its crowding and reliability duties, for example. It seems to us that giving it a statutory incentive to increase passenger use over time would be very helpful to build on the existing duty in the Bill.”
“As the passenger watchdog, we are very conscious that we have a duty to make sure that we do that as well. It is a definite step forward, but whether it delivers on the ground for disabled passengers in the way that is intended depends on a lot of things that are yet to come. Emma Vogelmann: An important consideration is the Transport Committee’s finding that the reason accessibility standards are failing and disabled people are having really negative transport experiences is that there are no statutory obligations. I completely agree that the Bill is a big step forward, but the duties themselves are very vague and do not necessarily at this point look at enforceable rights and corporate actions. Ben Plowden: It is welcome that there is a duty to promote the interests of passengers and disabled people in the Bill.”
“Q I am proud of the passengers and accessibility duty and pleased that it was welcomed by accessibility groups. Am I right in saying that there is no comparable statutory duty that applies to Network Rail or the TOCs—in other words, that this would be an entirely new requirement? Alex Robertson: You are right that we are introducing a new duty and that that is extremely important in terms of accessibility. The general point I would make is that it is important that Parliament and the Government set out their intent in the legislation. How that is enacted and delivered will depend on a lot of things that are not in the legislation, such as the culture of the railway and how disabled passengers are engaged in the co-creation and delivery of it.”
“Q I have a quick follow-up for Transport Focus. Will you be able to work effectively with the ORR to deliver for passengers? Alex Robertson: Yes, definitely. We are already in dialogue with the ORR about its change in responsibilities and the transfer of functions from it to us. We will put in place an MOU to make sure that works in practice. We are comfortable with it. As you will have heard from the earlier panel, it aligns very well with our general consumer functions, which I think makes sense. Having one single enforcement body on the licence in the new system also makes sense.”
“The Department for Transport introduced the hierarchy of road users, which sets out that those who can cause the greatest harm in the event of a collision bear the greatest responsibility to reduce the potential threat that they pose to others. The highway code changes included strengthening the guidance on safe passing distances and speeds when overtaking horse riders. I encourage everyone in the country, especially drivers, to look at the “Rules about animals” section of the highway code.”