Emma Reynolds
MP for Wycombe · Labour · United Kingdom
“My hon. Friend is a doughty champion for his area. As he said, the Prime Minister has been engaging with Cornwall—including, importantly, with its six MPs, including my hon. Friend—on a devolution agreement.”
“I thank the right hon. Gentleman, in whose footsteps I am again following by taking on another job that he did in government. As a former Environment Secretary, living in a rural area of Buckinghamshire myself and representing a semi-rural seat, I reassure him that this Government of course care about driving growth in rural areas.”
“I could not agree more with my hon. Friend. Driving public sector productivity is extremely important in two ways: first, because we get better value for money for taxpayers for the tax that people are putting in, including taxpayers in our own constituencies; and secondly, as she says, we are driving efficiencies, faster service delivery…”
“Public sector productivity is improving, with the NHS delivering 3.5% productivity growth in 2025-26, beating its 2% target. The Government will continue to drive public sector efficiency so that taxpayers’ money delivers the best possible public services.”
“My hon. Friend is a great champion for his constituency. The Cabinet statement on devolution set out the Government’s ambitions to accelerate devolution across the country by establishing a strategic authority for every area in England that wants one by the end of 2028.”
“The Government will support good growth in every postcode, including in Cornwall and Gloucester. We have already established No. 10 North to work in partnership with local leaders, businesses and communities, and at the Budget next month we will publish plans for further fiscal devolution, including greater retention of business rates rev…”
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“My hon. Friend is a great campaigner on this issue, and he is absolutely right: this is not an easy nut to crack. We will work closely with the industry-led campaign. We need to give people who want to invest and save for the longer term the confidence to consider whether they can secure better returns through investing, rather than just holding large amounts—if they have those large amounts—of money in cash.”
“I can reassure the right hon. Gentleman that we are not suggesting getting rid of risk warnings. I think that is what he was asking me most directly. One of the investment platforms did some research into the wording of risk warnings, and he will probably know that there is quite a gender gap. If we look at the figures from the Financial Conduct Authority’s financial lives survey, we see that more men have the confidence to invest than women, for example. There are other demographic factors, too. We want to give people the option and the confidence to invest, but of course there will always be risk warnings. However, there is also a risk if someone holds all their savings in cash over the long term, due to inflation.”
“I might not be able to give my hon. Friend the specifics about her region right now, but I will say that my colleague the Pensions Minister, my hon. Friend the Member for Swansea West (Torsten Bell), has secured an ambitious industry-led accord—the Mansion House accord—that commits 17 pension funds, representing 90% of active defined-contribution savers, to invest 10% of their funds in private assets, half of which are to be in the UK. They will be on the hunt for good firms that could be successful in the future and that need capital to start up and scale up. We are also working closely with the British Business Bank on these issues, as my hon. Friend will know.”
“Well, what do I say to that? I think there is, with the exception of the hon. Member, cross-party support for the twin peaks financial services regulation that we have. Of course, we need proportionate regulation to ensure that there are protections in place for consumers. He seems to be suggesting that we get rid of the regulators altogether, which I think most Members of this House would be opposed to. I have heard of the concept of caveat emptor, and I am suitably patronised by him.”
“Absolutely. This is something that the Chancellor and I—and indeed the Business Secretary and the Business Minister—are passionate about, and we are making sure that we deliver on our manifesto commitment to double the size of the sector. We have asked the financial services regulators to report by the end of the year on what more they can do to support the growth of the sector. We are supporting the industry-led Mutual and Co-operatives Business Council, which is chaired by the chair of Nationwide, Kevin Parry, and we have recently concluded a call for evidence on the credit union common bond, which is another form of mutual. We will be setting out our response on that issue in due course.”
“I am engaging with Martin Lewis, who is a doughty champion of consumers across the country. I say to the hon. Member that, due to the consumer duty, banks and other providers have a duty to ensure that they deliver the best outcomes for their consumers, but I note what he has said.”
“I can reassure my hon. Friend that the concierge service will be working across the country. This is about ensuring that the UK has a single shop window for international firms looking to either set up or invest further in the UK. As we set out in the Leeds reforms, the benefits of that investment and of unleashing the potential of the financial services industry should be felt across the country, in the east midlands and beyond.”
“I gently say to the right hon. Member that we are not talking about going back to 2007—we have come a long way since then. Of course, after the crash, financial services regulations and a new system of financial services regulation in terms of the twin peaks of the FCA and the PRA—conduct and prudential—were introduced. We are not talking about going back to then. We are not bringing back 125% mortgages, as I have repeatedly said. We are simply saying that we need to reassess where we are and that the pendulum has swung too far the other way. We need to rebalance the system so that both consumers and firms can take informed risks to drive growth across the country. That will make people better off and give them the opportunity to secure better returns on their savings. I encourage her to look at the detail of this.”
“I could not agree more with my hon. Friend, who is a fantastic champion of fintech. We already have a thriving fintech sector, which is the second largest in the world—second only to the US—and we are determined to ensure that those companies access the capital and the authorisations and licences that they need from the regulators. Obviously, that is a decision for the regulators, but it should be done at pace so that these companies can get off the ground and start to scale, providing the opportunities for retail investment and, critically, providing innovative products for consumers across the country.”
“I could not agree more with my hon. Friend. We want to ensure that the dream of home ownership is expanded across the country, including to his constituency of Harlow. Because of the reforms we are taking forward, and there will be more to come, the estimate is that 36,000 new first-time buyers will be able to buy their homes in the first year of this reform being in place.”
“If people can even put a small amount away, they can invest in their future. It concerned me recently when a report suggested that many people did not know that their pensions were invested in the stock market and that that is how they get better returns in their retirement. We need to run a huge campaign with the private sector to educate people about the opportunities and to give people the confidence to invest. At the end of the day, it will obviously be down to people about how they choose to invest.”
“I thank the hon. Member for his thoughtful question. We are doing a number of things. First, we are working at pace with the FCA to ensure that targeted support is in place by the end of the tax year and in time for the new ISA season in April next year. We are looking at the risk warnings and at the industry-led campaign on advertising the opportunities of investing. We are doing all that we can. It is good that hon. Members on different sides of the House are supporting us. Obviously, different people will be at different stages in their journey through life. People who are retired may not want to invest in the stock market. I can understand that, from their perspective, they need more readily available cash, but if people who are younger or middle aged—I do not know where I fall in those categories— [ Interruption. ] Thank you.”
“That is absolutely right. We were at Lloyds Banking Group yesterday in Leeds, and Lloyds employs thousands of people in Leeds and the wider region. There are some great opportunities in not only the establishment firms, but, as my hon. Friend the Member for Mid Derbyshire (Jonathan Davies) said, some of these new firms outside of London that are growing and providing innovative products. I was recently in Scotland talking to a group of fintechs about the support they are getting to work closely with some of the banks in Scotland to drive further investment into fintechs. That collaboration between the more established players and new players is positive to see.”
“That is similar to what the hon. Member for East Londonderry (Mr Campbell) asked. There has been lots of different research, but AJ Bell recently found that if people had put £100 a year into ISAs for the past 25 years, they would be better off if they invested in a stocks and shares ISA than a cash ISA, so it is perhaps about showing people that sort of evidence. Obviously, the stock market ebbs and flows and can fluctuate, but if people are saving for the longer term, they should certainly consider investing. The industry-led campaign will look at how we can advertise the benefits. Of course, there still will be risk warnings, but we need to ensure that we get the balance right between telling people that there are risks and telling them that there are great benefits of investing, too.”
“Kick-starting economic growth in every region and nation is the No. 1 mission of our Government. As part of our new infrastructure strategy, we have allocated £725 billion to building and rebuilding bridges, roads, schools and hospitals across the country. Also, the £2.3 billion for local government transport will benefit places such as Eastleigh and Gloucestershire. In Wales, key rail routes will benefit from £445 million of investment.”
“Half of small businesses will not be affected by the employer national insurance increase, as the hon. Member will know. We will also be setting out a small business strategy in the Government’s plan to support those businesses across the UK later this year.”
“I welcome what my hon. Friend said. The Government are supporting the rural economy with over £2.7 billion a year for sustainable farming and nature recovery. We are investing £1.9 billion to improve digital connectivity, which will be important to the small businesses and others that she mentioned. As I said to the previous question, we will set out a small business strategy later this year.”
“Defence companies are an incredibly important part of the economy, and the hon. Member will know that we are increasing defence spending to up to 2.6% by the end of this Parliament. It has only ever reached those levels before under a Labour Government.”
“I will ensure that the hon. Member gets a meeting with the relevant Transport Minister, but I hope that he is as excited as I am about the £1 billion that we are investing in the state-of-the-art Golden Valley development, which will create 12,000 high-skilled jobs and 3,700 new homes, and is close to the GCHQ headquarters in Cheltenham. I am sure that that is something he will welcome.”
“We pledged to reform the Green Book, and we are doing precisely that, alongside the spending review. We recognise the strategic importance of investment in every part of the country. We want to realise the growth potential of places like the one my hon. Friend represents—she is a doughty champion for her constituency.”
“As my hon. Friend will know, we launched funding of £15.6 billion for transport for city regions in his constituency. I am pleased that this Government recognise the potential of places like the one he represents. We are going to unlock that regional growth across the north and in other parts of the country.”
“The Government have committed £2.7 billion per year to support sustainable farming and nature recovery, supporting the rural economy. We have also confirmed investment of £1.9 billion over four years into digital connectivity as well as £2.3 billion of local government transport funding for smaller cities, towns and rural areas.”
“The Ministry of Housing, Communities and Local Government will be coming forward with further details of funding for the 350 most deprived communities across the country, including rural areas.”
“We understand the importance of in-person banking, in my hon. Friend’s constituency and elsewhere, which is why we secured a commitment from the industry to roll out 350 banking hubs across the United Kingdom. I am leading the work on a financial inclusion strategy, which we will publish later in the year and which emphasises the importance of access to banking, and I am always happy to meet my hon. Friend.”
“I have had meetings with Which? and other consumer representatives. I reassure my hon. Friend that we are reviewing FOS. We want to make sure that it is a simple, impartial dispute resolution service that quickly and effectively deals with complainants so that consumers can get a fair deal, but that financial services firms are not subject to a quasi-regulator in the way they are at the moment.”
“We are really excited about targeted support, because it means that firms will be able to make suggestions to consumers with similarities, so that they have the confidence to invest in the long term and can get better support—not advice—on their pensions.”
“I assure the right hon. Gentleman that we are looking at that. We will make sure that firms can take advantage of suggesting targeted support to their consumers so that they are better off, can make more of their money and get a better pension, too.”
“As we set out at the spring statement, we are looking at the balance between investments in cash and investments in stocks and shares in ISAs. We want to get that balance right. We understand the importance of a rainy day buffer in cash, but we need to give people the confidence to invest. That is a win-win: it is a win for them and a win for British companies listed on our stock exchange.”
“I am aware of the situation. I reassure the hon. Lady that the Government are committed to ensuring that firms continue to deliver good customer outcomes, now and in the future, with proportionate regulation and oversight. I am happy to engage with her in more detail on the subject she mentions.”
“It was good to hear from the hon. Member for Mid Dunbartonshire (Susan Murray), who stressed the importance of rural areas, which I will come back to. The hon. Member for South Shropshire also mentioned that, referring to his 700 miles of beautiful countryside. He also asked about the criteria for the Link assessment, as did other hon. Members. It is always a pleasure to hear from the hon. Member for Strangford (Jim Shannon). He often asks difficult questions on a variety of subjects. The way in which he is able to range across different subjects in the House is really quite impressive. He talked about digital inclusion and exclusion, as did other hon. Members, and I will come back to that. I thank the hon. Member for St Albans (Daisy Cooper); I met her constituent Derek French, who is a doughty campaigner for access to cash and banking.”
“Member for South Shropshire (Stuart Anderson) was talking, I could not suppress a smile at his description of the beautiful hills of Shropshire, which is where I spend many of my recesses with my children. My parents live in his constituency, in the beautiful town of Ludlow. I could go on, but I had better stop there. From Shropshire to Strangford and beyond, we have heard perspectives from different parts of the country. I have met many hon. Members who have championed their constituencies and campaigned for banking hubs. It was good to hear from the hon. Member for Broxbourne (Lewis Cocking), who is a doughty champion. We have had a number of discussions in private and in the House, as well as in written questions. I know he has real concerns, and is campaigning, particularly, for the banking hub in Cheshunt.”
“It is a great pleasure to serve under your excellent chairmanship, Sir Desmond. I congratulate the hon. Member for South West Hertfordshire (Mr Mohindra); this may be his first Westminster Hall debate, but I am sure it will be the first of many. Can I just say how much I enjoy the debates in Westminster Hall? We often get a bit more time to express opinions, and the Government can give a greater degree of detail than I certainly could in the Backbench Business debate on the Floor of the House a few weeks ago. I thank all the hon. Members present, who have come from beyond Hertfordshire, if my geography is good. I know the beautiful rural areas of Shropshire extremely well because I have family there. When the hon.”
“They are very different parts of the constituency, from what I can see, in terms of the scale of the population and the number of shops in those areas. In Abbots Langley, I am told—he can correct me if this is not true—that there has been no community access request, as of our information. So if he does want to campaign for a banking hub there, it is open to him and his colleagues on the council he mentioned to request such a thing. Equally, I know he has an enhanced post office in Rickmansworth. Again, it is open to him or others in the community to make the application so that Link would assess the criteria.”
“Friends the Members for Hexham (Joe Morris) and for Reading Central (Matt Rodda), the right hon. Member for South Holland and The Deepings (Sir John Hayes), and the hon. Members for Keighley and Ilkley (Robbie Moore) and for Berwickshire, Roxburgh and Selkirk (John Lamont). I have met some of them separately to this debate. I thank again the hon. Member for South West Hertfordshire—I was going to call him my hon. Friend; the debate feels very friendly. I have looked in detail at his constituency, thanks to his calling this debate, which is always a benefit of having such Westminster Hall debates, as he will attest to. I have had a look at Abbots Langley and Rickmansworth. I often go through his constituency on the way home, particularly the Rickmansworth area.”
“I am grateful for the correction. I would not like to get in trouble with the hon. Members that represent different parts of Hertfordshire, not least our Parliamentary Private Secretary, my hon. Friend the Member for Hitchin (Alistair Strathern), who also represents a constituency there. I have better knowledge of Buckinghamshire, which is nearby, but I thank her for that correction to the record. I do not want to get in trouble with the hon. Lady’s colleague, the hon. Member for Harpenden and Berkhamsted (Victoria Collins), who was very active in our previous debate on this issue. I thank the shadow Minister, the hon. Member for Wyre Forest (Mark Garnier), for his speech. I will come back to the points that he made in a moment. I also thank, for their interventions, my hon.”
“I say to the hon. Member for St Albans that that is not a limit, and actually, we are quite far along that journey. We have 230 that have already been agreed, and more than 170 are open. That includes 108 that have been open since the general election, and we are not even a year into our Government. We promised 350 by the end of the Parliament, but we are running much more quickly than that. I hope that we will surpass 350 by the end of the Parliament.”
“There has also been a shift among older customers, with 83% of those aged over 75 now using online or mobile banking, compared with just 27% in 2017. That is a marked shift. We know, however, that there are vulnerable groups, such as the elderly and people with disabilities, who very much appreciate and value in-person banking. Branches can act as anchors in a local community and are very important to small businesses, as several hon. Members mentioned, not least the hon. Member for South West Hertfordshire. When a high street branch closes, particularly the last branch on the high street, it can be a real blow to an area, especially where the alternatives are limited. That is why the Government, when we were in opposition and formulating our manifesto, secured the industry’s commitment to roll out 350 banking hubs—that is in totality.”
“The hon. Gentleman will have to excuse me; I cannot offer letters of support. If I were to do that, there would be a number of letters that I would be writing. The Link assessment is independent and is what the previous Government set up and legislated for, in terms of access to cash. I will come on to that in a moment, if that is okay, and give him some more clarification on that. We need to recognise that the landscape for retail banking has changed significantly in recent years, turbo-charged by the pandemic. For example, last year we had 93% of people with current accounts access their bank online or via a mobile app. That obviously does not include the nan of the hon. Member for Broxbourne, who I have heard about on numerous occasions, but there are lots of people who access their banking in that manner.”
“I am soon to meet John Howells, the chief executive of Link, and I have listened to the concerns of hon. Members, particularly those with rural constituencies, including the hon. Member for Berwickshire, Roxburgh and Selkirk. I think that Link should take into account his point about the different rules for what is rural and what is urban. I am running very low on time, and I am conscious that the hon. Member for South West Hertfordshire should be allowed a brief wind-up. I promise to respond in writing to some of the questions asked about the Post Office in the debate.”
“The Government do not have the power to amend the assessment criteria. Any decisions on changes to Link’s criteria for access to banking services are an independent matter for Link. As he will know, the set-up of banking hubs is a voluntary initiative by the banks. I visited a very good banking hub in Buckingham that has different community bankers coming in every day of the week, which works extremely well. The hon. Member for South West Hertfordshire and others asked whether we are minded to change this situation. We continue to monitor it, and we have heard lots of concerns expressed today. I continue to meet hon. Members, and I have another session next week for those who, if they have not met with me, would like to. Currently, however, the Government are not minded to change the legislation.”
“The hon. Gentleman brings me to the meat of my speech, which I must move on to, as I do not have very long left. I always get lulled into a false sense of security in Westminster Hall, where I think I have quite a long time to speak. I made the position very clear on the Floor of the House a couple of weeks ago, when we had a similar debate. The hon. Gentleman will know that under the previous Government’s Financial Services and Markets Act 2023, Parliament legislated to protect reasonable access to cash. Specifically, Parliament gave the Financial Conduct Authority new powers to ensure that communities could both withdraw and deposit cash, but that governs only access to cash; it did not include access to in-person banking. The hon. Member asked about the Link criteria, an issue that has been raised in previous debates.”
“Given the importance of delivering the McCloud remedy effectively, the Pensions Minister has recently written to responsible Departments, requesting details of their plans to issue remaining RSSs and RPSSs to all affected members. All those affected by the McCloud remedy can be assured that a robust and complete statutory remedy has been put in place and that schemes are working to ensure that members receive the information and support they need. I do, though, note the points that the hon. Lady has made about the impact of the delays on her constituents. They will have the opportunity to decide whether to receive legacy or reform scheme benefits in relation to their service. I again thank the hon. Lady for bringing this matter to the House. Question put and agreed to.”
“Similarly, there have been delays in other aspects of the remedy, such as the provision of the RPSSs to those who need them. As I set out earlier, that affects a smaller number of people. However, it is difficult for those people if they are kept waiting. It is important that schemes keep members informed and provide them with appropriate resources and support. Although I am pleased to say that the process of sending out RPSSs in England and Wales is 90% complete and that some schemes have sent them to all affected members, I know that there are issues in other parts of the country. As I said, this is a very complex area. If I have not answered all of the hon. Lady’s questions, I am happy to write to her.”
“Having said that, the Government are committed to ensuring that all affected members are provided with the remedy they deserve as quickly as possible, including ensuring that members already in receipt of pension benefits or approaching their retirement are prioritised. Where scheme managers have exercised their statutory discretion to extend the deadline for providing some members with an RSS, it is therefore important that appropriate new deadlines are set out and that robust plans are in place to ensure the new deadlines are met. Scheme managers must ensure that the plans are properly communicated to pension scheme members to provide them with certainty. The Pensions Regulator must also be kept informed of plans and progress, and I know that schemes have been having these discussions with the regulator.”
“In order to do that, it is necessary to apply interest where payments should have been made at an earlier date, whether by the scheme or the member. In this debate, we have heard more about the delays of the scheme towards the member. Interest is applied at 8% when the scheme owes money to the member. Where the member owes money to the scheme, interest is applied at the NS&I direct saver rate, which is currently 3.5%. I hope that reassures the hon. Lady to a certain extent. We think it is right that these decisions are made by scheme managers, as they are the only ones with full possession of all the relevant information. As I have said, with that information and the variety of different factors, the situation is complex.”
“Friend the Member for Swansea West (Torsten Bell), but I used to be the Pensions Minister myself, so I have some knowledge of the issue, and I encourage scheme managers to take every step possible to resolve those cases as quickly as possible and to prioritise cases where individuals may be in particular need. The hon. Member for Edinburgh West reflected on a number of such cases in her excellent contribution. I assure anybody in this position that where there is an uplift in interest on pension payments, interest will be paid on arrears, so they will not lose out financially as a result of the delays, but I do understand that the delays are frustrating. As the hon. Lady will be aware, the overarching principle of the McCloud remedy is to put people back in the situation they would have been in if the discrimination had not occurred.”
“In particular, the Public Service Pensions and Judicial Offices Act 2022 sets out that for the provision of RSSs, there is a deadline of 31 March 2025, or—here comes the qualification— “such later day as the scheme manager considers reasonable in all the circumstances in the case of a particular member or a particular class of member”. Given that I was asked about delays, I think it is worth reflecting that hon. Members have raised concerns about their constituents who are experiencing delays in receiving the remedy. I am standing in for the Pensions Minister, my hon.”
“I am aware that across the police scheme in England and Wales, around 90% of the total number of RSSs have so far been issued, and I understand that the picture is similar in the police scheme in Scotland, with 97% of deferred choice and over three quarters of immediate choice RSSs already issued. Although that is not yet matched by other schemes, significant progress is being made elsewhere. For example, the civil service scheme in England and Wales has issued around 45% of immediate choice RSSs and the teachers’ scheme around 47%. It was always anticipated that providing RSSs to members would be challenging, and that is specifically recognised in the legislation governing the remedy.”
“Pension schemes in Northern Ireland are established under a separate legal framework and are the responsibility of the Northern Ireland Government. This means that the picture on implementing the remedy across the different schemes is complex and may be subject to particular factors that affect one scheme but not necessarily another. The remedy itself varies across the schemes, reflecting the fact that the schemes themselves are specific to each workforce and have different benefit designs. This can be seen in the differing levels of progress that schemes have so far made.”
“The local government, police and fire schemes are administered locally, which means each responsible authority, force or brigade has its own scheme manager, who is responsible for the operation of the scheme in that area. The devolved Administrations—this is pertinent to the concerns raised by the hon. Lady, the hon. Member for Strangford (Jim Shannon) and my hon. Friend the Member for Dunfermline and Dollar (Graeme Downie)—have responsibility for administering their schemes. The Scottish Government, through the Scottish Public Pensions Agency, have responsibility for the police, fire, NHS and teachers’ schemes in Scotland. The Welsh Government are responsible for the firefighters’ scheme in Wales.”