Nick Thomas-Symonds
MP for Torfaen · Labour · United Kingdom
“I congratulate my hon. Friend on securing this debate. She is absolutely right that it is a timely moment. The quintet is to make a good-offices visit to Khartoum from tomorrow.”
“My constituent Danielle lost her husband Chris in a road traffic collision in 2024. She was left studying to become a nurse with three children to care for and found the bereavement support payment system to be wholly inadequate to give her the support that she needed.”
“We saw the practical benefits of the Union with the Minister’s swift action on military personnel coming to deal with the wildfires. Will he join me in paying tribute to the farmers and firefighters who dealt with those wildfires, and does he also agree that, as climate change makes them a more regular occurrence, we need a long-term plan…”
“I congratulate the Foreign Secretary and the ministerial team, and I wish them well. In recent months I have been proud, alongside the former Prime Minister, to negotiate the UK’s participation in the EU support loan for Ukraine.”
“Once again, this has been an excellent debate. It has been excellent in tone and excellent in terms of hon. and right hon. Members speaking about their constituents. I will try to deal with some of the issues, but there will be others, particularly issues of detail, that I will address if Members write to me. I congratulate the hon.”
“My hon. Friend makes a fair point. When it came to this particular recommendation from Sir Brian Langstaff, I was concerned about two things. First, I wanted to ensure that there was a proper structure for the infected blood community to be able to put forward their views.”
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“It is, quite rightly, for the police and not for Ministers to determine the way in which they want their investigation to proceed and to identify documents that they feel are reasonable lines of inquiry. However, to give the House reassurance, even that class of documents was viewed by the Chair of PACAC—obviously, under particular controlled circumstances —because we wanted for Parliament the level of transparency that we could provide at that stage, despite the ongoing investigation. The Government have discharged their duty to the House in complying with the Humble Address motion, aside from that small amount of information that will be subsequently published in a final tranche.”
“I reject the suggestion that there is any wrongdoing, as regards Palantir contracts being renewed—I think one was renewed by the Ministry of Defence—in the way that the hon. Gentleman suggests. I reject that absolutely. On the meeting between the Prime Minister and Peter Thiel, to be clear, that did not happen.”
“I do not expect that to happen, but of course if it did, we would consider it. I will finally give way to the right hon. Member for Islington North.”
“That of course strays into the conflict of interests class of documents, which is still one of the classes that is with the Metropolitan police. I conclude by saying again that it is very important that the House has this debate today. From the debate in February to today, I have certainly taken my duties, and indeed the Government’s duties, to the House very seriously, as has my right hon. Friend the Chief Secretary to the Prime Minister—I think today is his eleventh appearance in the House on this matter. He will, of course, close the debate and answer any further questions. I commend the motion to the House.”
“I wish a happy Warwickshire day to my Warwickshire friends and a happy St George’s day to all my English friends. [Hon. Members: “Hear, hear.”] We are prioritising paying compensation to those impacted, and the Infected Blood Compensation Authority has reached the significant milestone of paying out over £2 billion, including the first payment to all eligible groups. I am sure that the right hon. Gentlemen will be aware that I recently announced substantive changes in all seven areas on which we have recently consulted.”
“The right hon. Gentleman quite correctly raises not only the fact that people have waited decades for compensation, but the urgency with which we want to drive this forward. To be precise, 3,304 infected people had received an offer by 23 April, totalling over £2.6 billion. We have started paying the affected cohort, and the milestone of paying out in the first case by the end of last year was met. It is quite right that IBCA is operationally independent, but I nevertheless stand ready to do all I can to support it to speed up payments.”
“I pay tribute to the right hon. Gentleman’s work in providing a voice for the pupils who suffered such heinous medical experimentation at Treloar’s. On the issue of the evidence, generally speaking I have always said to IBCA that there needs to be a very sympathetic approach, because we are talking about not only events of a long time ago, but deliberate document destruction. On the specific issue of severe psychological harm under the special category mechanism, I will write to him very precisely about the position.”
“I look forward to an invitation from my hon. Friend and I pay tribute to his work as co-chair of the all-party parliamentary group. What he says about the voice of the community going forward is absolutely right. That is why I have created, and announced to the House, a mechanism by which concerns that are expressed are appropriately elevated to where decisions need to be made. I was determined not to have some sort of glorified post box that people sent correspondence into. If concerns are raised, they must be dealt with at the appropriate level, whether that is the Infected Blood Compensation Authority board, or escalated to the Cabinet Office.”
“I thank my hon. Friend and pay tribute to him for the work he has done campaigning for victims. On IBCA and the culture, and on how it treats evidence, as I said, there needs to be a sympathetic and compassionate approach to evidence. In that regard, when I have visited IBCA I have been very impressed with the general ethos that people have been trained in. Specifically on severe psychological harm, I have made very significant changes to the special category mechanism. On the precise issue of the evidence, I will write to my hon. Friend, as I promised to do to the right hon. Member for East Hampshire (Damian Hinds).”
“Just this week and last, I have been across the channel to speak to EU counterparts and counterparts in member states. We are making good progress with the EU in our strategic partnership in a changing world. It is a strategic partnership that is good for bills, good for borders and good for jobs.”
“Erasmus+ will indeed provide tens of thousands of opportunities, particularly for young people. On energy, we are committed to strengthening our energy partnership with the EU to lower bills for households and businesses. On the negotiations my hon. Friend is talking about, I think everybody would see that strengthening this international co-operation is vital to bolster energy resilience against the kind of global shocks we have seen in recent weeks.”
“My hon. Friend is absolutely right that the UK and EU share many challenges. That is why the Government have agreed a new strategic partnership with the EU to bolster our shared resilience through deeper co-operation between the UK and the EU across defence, industry, politics and the wider economy—the foundations upon which our collective European security and prosperity will rest.”
“The common understanding that we agreed with the EU last year allowed for particular carve-outs, which the Government are negotiating. I will say to the hon. Gentleman, though, that the sanitary and phytosanitary agreement—the food and drink agreement—will mean that we will be able to export to the EU products that we are currently unable to export, and will take away costs and fees that businesses have to pay. I used to think that the Conservatives were the pro-business party—they might want to actually approve of that.”
“The hon. Gentleman and I work very well on other issues; I suspect that over the next 12 months, this is an issue on which we are going to disagree. If he is genuinely asking me at the Dispatch Box to provide evidence to the country about the lamentable performance of the economy in the latter years of the previous Conservative Government, then what a pleasure it will be!”
“The new UK-EU strategic partnership will bear down on household bills, provide opportunities for young people and create jobs. The Opposition, for reasons best known to them, have decided to oppose all that.”
“There will be a Bill—a piece of primary legislation—going through Parliament this year, which will of course have appropriate scrutiny, as will our relationship with the EU going forward. I very much look forward to those debates. I will just give one example of how we are helping businesses. Businesses in the UK have had to pay up to £200 for export health certificates—more than 1 million of them—since 2023. I say that they should not have to pay those fees any more; the Conservatives and Reform say that they should.”
“The common understanding agreed between the UK and the EU last May provides for carve-outs, subject to negotiation. But if the hon. Gentleman seriously thinks that all the export costs and fees that businesses are currently paying, which the SPS agreement will take away, should continue, he should say so.”
“That is an absolutely absurd question. The hon. Gentleman is asking that question when his party’s position is to keep in place all the fees that we currently have to pay on exports to the EU. He also talks about the emissions trading system linkage. Without mutual exemptions from the carbon border adjustment mechanism, businesses will have to pay around £700 million in carbon taxes. The consequence of his party’s position is that they would have to pay them.”
“My hon. Friend the Parliamentary Secretary, Cabinet Office, is doing great work to ensure that public procurement is on the side of working people. Outsourcing by default has not delivered, so a new public interest test would ensure that outsourcing decisions are based on value for money, social value, market and economic impact, and capability and capacity.”
“I entirely agree with my hon. Friend’s assessment of Capita’s lamentable performance on the civil service pension scheme. We have to take individual decisions on contracts. For example, yesterday I cancelled Capita’s contract for the Royal Mail statutory pension scheme. I am robustly holding Capita to account, including by withholding milestone payments on the civil service pension scheme. With regard to the Synergy contract, that was led by the Department for Work and Pensions through the normal process, and it too will be managed robustly.”
“We are taking forward negotiations with the EU to drive investment, jobs and growth for the UK pragmatically. On ideological grounds, the Conservatives and Reform would undo it all, and Green party foreign policy—let us be frank—is a dangerous fantasy.”
“My hon. Friend can be assured that we will continue to drive forward to deliver on our commitment. The electricity trading negotiations are absolutely vital, not only for energy security but to bear down on household bills.”
“The Government are absolutely committed to promoting and protecting the human rights of LGBT people worldwide. Our UK-EU security and defence partnership is underpinned by shared values, and I absolutely give that commitment. We will continue to work closely with EU partners to uphold those values.”
“My hon. Friend talks powerfully about the impact of long covid, and it has had that impact on many people following the pandemic. The most recent module 3 report from the covid inquiry covered this issue in detail. Of course, the Government will carefully consider the inquiry’s work on this in our full response—it absolutely should.”
“That is why the EU-UK reset is so important, as it will help us in bearing down on fuel bills and energy bills, which will help my hon. Friend’s constituents.”
“The Cabinet Office has been withholding milestone payments from Capita. We have a robust recovery plan, which says that full contractual service has to be restored by the end of June. I have been absolutely clear that I will consider all options at that moment, but I would be grateful if the hon. Member could write to me with the details of his constituent’s case.”
“We are withholding milestone payments where deliverables have not been met, and we reserve every right to take further formal action. The Cabinet Office has mandated a clear recovery target on service levels. Capita must clear all inherited arrears by the end of this month and restore service levels to standard, contractually required levels by the end of June this year. We will continue to use every commercial lever at our disposal to ensure that these standards are met. The security and dignity of all those who have dedicated their careers to our civil service and the Royal Mail are not negotiable. They deserve a pension service that is reliable, efficient and secure. We will continue to use every lever at our disposal to ensure that those standards are met and that members receive the service they have earned.”
“These are not just numbers on a spreadsheet; they represent thousands of individuals who are unable to plan for their futures or retire with dignity. Service delivery is about more than just speed; it is also about the absolute security of member data. The breach we saw on 30 March, which saw personal information compromised on the pension portal, represents a fundamental failure in data protection. To be clear with the House, I will not tolerate these lapses. The Cabinet Office has formally notified the Information Commissioner’s Office of this breach, and we have written formally to the chief executive officer of Capita to demand a full technical account of this failure and a guarantee that it will not happen again. Across the civil service pension scheme, we have taken direct action on all commercial levers.”
“Members to ask their eligible constituents to reach out to their civil service employers for these loans, so that we can provide the vital support they deserve. I can tell the House that Capita was explicitly instructed in July 2025 to prepare for the volumes it is now seeing. It knew the scale of the challenge, but failed to deliver the IT automation and portal functionality required when the service went live. The result, I am afraid to say, is a backlog of around 24,000 outstanding pension quotations. There is also a backlog of more than 1,500 open MP complaints. That is totally unacceptable. I have instructed officials to speak to Capita about how we can ensure that MP correspondence is dealt with quickly and efficiently, noting the importance of the fact that Members across the House were speaking up for their constituents.”
“Telephony wait times that averaged more than 90 minutes earlier this year have been successfully brought down to an average of under two minutes. The stories we have heard of members missing mortgage payments and falling into hardship are distressing and entirely unacceptable. No one should have to face such financial anxiety after a lifetime of dedicated public service. That is why I took immediate action to ensure that no member was left to face these challenges alone while these service issues are being resolved. To mitigate the impact on those most affected, we have already provided more than £7.2 million in interest-free transitional support loans to more than 1,300 members. We are proactively driving the uptake of those loans to ensure that no member in need of support is missed, and I encourage all hon. and right hon.”
“It is clear in any event that the delivery of the service to civil servants since the transfer on 1 December last year has fallen far short of the required standard. The delays that civil servants have faced in accessing their civil service pensions are unacceptable, especially in view of their many years of dedicated public service. That is why I established a specialist pensions recovery taskforce, led by the second permanent secretary at His Majesty’s Revenue and Customs, Angela MacDonald, to take strategic oversight of the scheme’s management. That intervention, which includes a circa 140-person Government surge team to bolster operational capacity, is delivering results, including helping Capita to clear 15,000 inherited unread emails.”
“Public services require high-quality delivery, and public money should not be used to fund performance that falls short of the standards we expect. I also want to address problems in the administration of the civil service pension scheme. The transition process from the previous provider, MyCSP, was not satisfactory. We are investigating the respective liabilities for those failures as between Capita and MyCSP. Given the criticality of these services, the Cabinet Office permanent secretary and I discussed transition with the chief executive officer of Capita. We sought and were given explicit personal assurances that the transition would be handled with the utmost care and that any backlogs would be managed effectively. I am sorry to say that those assurances have not been met.”
“Following a failure to meet critical transition milestones and a lack of confidence in Capita’s ability to implement and transition to the new operating model in a timely fashion, I am announcing today that I have terminated the new Royal Mail statutory pension scheme contract with Capita. Capita had an 18-month planning window to prepare for the transition. It failed to deliver numerous milestones, including a failure to implement the required IT automation. The Cabinet Office repeatedly flagged delays in transition milestones and that IT automation, ultimately issuing formal correspondence to reaffirm the mandatory requirements. To ensure members are protected, we will ensure continuity of the existing contract, but let the message be clear: I will not and we will not tolerate delivery failure from contracted partners.”
“I wish to provide the House with an important update on key pension, contractual and commercial decisions. The security and dignity of those who have dedicated their careers to our public services are not negotiable, and they deserve a pension service that is reliable, efficient and secure. For those principles to be more than just words, they need to be underpinned by rigorous accountability and a refusal to accept second best. We recognise that for our public servants, these services are the foundation of their financial security. When the standards they deserve are not upheld, the Government will not hesitate to act decisively to protect their interests. It is in that context that I want to give the first update to the House on the Royal Mail statutory pension scheme.”
“In relation to MyCSP, there is also an option to pursue a parent company guarantee, and he can be assured that I will explore all possible legal options to ensure that the service that public servants rightly deserve—not just in retirement, but in very difficult circumstances, such as death in service—is being provided sensitively. The shadow Minister asked about forthcoming meetings and updates. I will consider the appropriate steps to take, and will update the House, and Members from across the House when they write to me.”
“He talked about the point of transition; what I did at the point of transition was get in the Capita chief executive and the Cabinet Office permanent secretary to go through these matters, and to seek assurances. I am afraid to say that the assurances given have not been met. The shadow Minister talked about not meeting milestones; I can assure him that milestone payments have been withheld, and I will not hesitate to use the commercial levers in the contract to drive performance. I am absolutely clear about the restoration of service by the end of June; that is what I am holding Capita to. He also talked about MyCSP. I have said that we are reserving rights under both these contracts, with regard to the backlog that was left by MyCSP and how Capita has dealt with it since.”
“First of all, I echo the shadow Minister’s tribute to public servants, including his constituent Chris; I am very sorry to hear about his wife’s cancer diagnosis. I welcome what I think was his support for my decision to terminate the Royal Mail statutory pension scheme contract. On the civil service pension scheme, he asked about a plan; I have been implementing a plan, and I have come here to update the House on its implementation. He also talked about the contract. The Capita pension scheme contract was awarded by the previous Government in November 2023 on a long-term basis. That is what I inherited and have been trying to deal with.”
“My hon. Friend can rest assured that I have interrogated officials on the situation that I inherited. On the point about assurances and promises not being met, I think the House can say today that when assurances are not met, I take decisive action, including commercial action. My hon. Friend will have seen that with regard to the Royal Mail statutory pension scheme, but also in our withholding milestone payments from Capita. He talked about whether we are looking at insourcing more things. That clearly is the Government’s pledge, and our policy going forward. With regard to the Royal Mail statutory pension scheme, we will look at a range of options in both those categories to ensure that we get the very best possible service for those who deserve it and rely on it.”
“As I said in my statement, there is a backlog of around 24,000 outstanding pension quotations. The hon. Gentleman is absolutely right about the taxpayer not having to pick up the tab for Capita’s failures. There has been an offer from Capita to cover the costs of the surge team, which I will consider in my broad consideration of all the commercial issues in respect of this contract. My priority is for taxpayers not to have to foot the bill for issues that have been caused by the provider and are not the fault of the scheme beneficiaries. With regard to the Royal Mail statutory scheme, as I have said, we will now ensure continuity of service, because that is very important. I think the hon. Gentleman will see that I have been very decisive on the future of that contract today.”
“I certainly echo what my right hon. Friend says about it being imperative that taxpayers do not foot the bill for what has gone wrong. On the different contracts, each obviously has to be considered on its own merits, but the House can be assured that on each of the contracts for which the Cabinet Office is responsible, I keep all contractual options open. With regard to his point about optionality and going in-house in future, I will certainly ensure that the PCS trade union gets the appropriate ministerial meeting.”
“I can certainly give an assurance to Royal Mail pensioners, who may be worried about the uncertainty, that we will do all we can to ensure continuity of service. I certainly have confidence in my team, and the surge of about 140 officials into Capita has made a significant difference. Equally, I will clearly have to consider very carefully what the position is at the end of June 2026, and how important that team’s remaining in place, for whatever length of time, is to the level of service.”
“I absolutely agree with my hon. Friend on the importance of bereavement payments, because they are made at such a vulnerable time in people’s lives. The House should be fully aware that I will hold Capita robustly to account on its various contracts. As I am sure that the House will appreciate, in the case of the civil service pension scheme, I have inherited quite a long-term contract, but I will continue to make sure that I reserve all contractual rights on the contracts that we oversee at the Cabinet Office.”
“The hon. Lady speaks powerfully about the very vulnerable situations in which her constituents find themselves, and I entirely share her concerns about the portal. I referred to the statistics on call times in my response to the shadow Minister, and to the average call time. I regularly monitor performance. Where there are particularly egregious examples of poor service, Members should write to me and draw them to my attention. I have mentioned the June 2026 deadline for the resumption of normal service, which includes having a functioning portal. There are people who may not have reached the end of their career, but want to access their updated benefits, and they should be able to do so.”
“First of all, I say to my hon. Friend’s constituent, Andrew, that I am very sorry to hear about the loss of Katy, and I thank them for their decades of important service to Border Force. In order to take this case forward, it would probably be sensible for my hon. Friend to share the details in a meeting with the Minister, my hon. Friend the Member for Southampton Test (Satvir Kaur). We would be delighted to facilitate that.”
“Yes, more than £7.2 million is available. I think the standardised mitigation letter was raised previously by another Member. I will certainly take that away and see what progress has been made.”
“I, too, am grateful for the engagement with my hon. Friend, and we are certainly looking at how we learn the lessons of this matter. On her second point about the specific issue of compensation, a complaints procedure is available, as I think I have discussed with her previously, but there is also a very broad point here: I am determined that we will pursue every contractual lever to ensure that the taxpayer does not pick up the tab for the failure of MyCSP or Capita.”
“To be fair to the hon. Gentleman, he raises a reasonable point, and we are certainly monitoring Capita’s general position. Capita holds a total of 85 contracts across the public sector—39 with central Government and 46 with the wider public sector. He and the House can be assured that we monitor performance across the whole portfolio, and we obviously consider each contract individually. As he says, it is hugely important always to be looking at providers’ financial position, because continuity of service is so important for those who, in the case of the civil service pension scheme, have paid in their own money over decades and deserve dignity in retirement.”
“My hon. Friend is right that this is totally unacceptable, and that is why I have put in place the recovery plan and why the Cabinet Office is withholding milestone payments. On the four-hour wait, I would be very grateful if, with his constituent’s permission, he gave me the details, including the date, because I would like to take that up.”
“The surge team of about 140 officials who have gone into Capita are certainly looking at prioritising the most urgent and vulnerable cases. On the hon. Member’s specific case, I would be very grateful if she wrote directly to me about it, and I will certainly look at it.”
“My hon. Friend is absolutely right about the contract we inherited. On the hardship loans, we have already provided over £7.2 million in interest-free transitional support loans to more than 1,300 members, but that is in no sense a cap. We continue to proactively drive uptake, and I encourage all Members across the House to do the same.”