Florence Eshalomi
MP for Vauxhall and Camberwell Green · Labour (Co-op) · United Kingdom
“Many residents across the country have lived with uncertainty about the safety of their homes, their financial security and their ability to move on with their lives. We recognise the impact that building safety can have not only on people’s homes, but on their wellbeing and peace of mind.”
“Government remediation programmes require that fire risk appraisals of external walls be undertaken using this methodology. To further safeguard quality and ensure consistency in assessments, the remediation Bill will mandate how external wall assessments are carried out, to align with our best practice remediation programmes and ensure a…”
“My hon. Friend will know that I will definitely continue to lobby Treasury colleagues very hard, and any help from colleagues around the House will be helpful. In the meantime, the current system includes a new initiative looking at digital building control programmes.”
“I thank the right hon. Member for raising that point. He highlighted examples of various developments in his constituency, including Drayton Park and Highbury Gardens, underlining the fact that innocent leaseholders have continued to pay exorbitant fees for many years.”
“The evidence is informing ongoing engagement with insurers and wider work to understand how insurance costs can better reflect improvements in building safety as remediation progresses.”
“We are considering how we can go further to protect residents, particularly those who fall outside existing protections, and to ensure that no responsible party can avoid its obligations.”
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“They can seem completely at odds with each other, but it is my firm view that everyone speaking today shares the same goal: a more compassionate society in which everyone can live and die with dignity. But true compassion should have equality at its heart. It is for this reason that I cannot support the proposals as they stand. We must recognise the hard truth that health inequalities are wide and persistent. We know that black and minority ethnic disabled people have far worse health outcomes than the national average. I saw that at first hand when caring for my mother, who suffered with sickle cell anaemia. As a teenager, I would be by her side when she was in excruciating pain, explaining to a doctor who would not believe her when she told him that she needed life-saving medication. Sadly, that is still the reality today.”
“I start by commending the hon. Member for Runnymede and Weybridge (Dr Spencer) for outlining some of the complications with the legislation as it stands. I also put on record my admiration for my right hon. Friend the Member for Birmingham Ladywood (Shabana Mahmood), who has, in my opinion, been disgracefully singled out in comparison with others for her view of the Bill. The Bill could be the most consequential piece of legislation that has been considered during my time in this House, and is at the heart of the matter of why I came into politics. Many Members have spoken about coercion and about providing a voice for people who often do not have one. It is that principle which has guided my decision to oppose the Bill. I know there are sincerely held beliefs on both sides of the debate.”
“I thank my hon. Friend for calling this debate and for his powerful speech. Does he share my concern that the communities that we need to come forward are the very same communities that are not accessing treatment because of that stigma? Organisations like the Fast-Track Cities network, Sophia Forum and One Voice Network are doing fantastic work reaching black women and other black and minority ethnic groups.”
“Several of our allies and international partners have outlined their commitment to fully support the ICC, including Canada, the Netherlands, Sweden, Belgium and Ireland, so I welcome the Government’s commitment to respect the independence of the ICC. Does the Minister agree that it has a high evidential threshold for issuing arrest warrants for alleged perpetrators, which has been demonstrated in this case?”
“I associate myself with the Prime Minister’s remarks. I remember the late Lord Prescott visiting the Clapham Park Project—in one of the new deal for communities areas—and in true John Prescott style, he turned up on the estate in his Jaguar. Food insecurity is such a big issue, and floods and drought can cause food insecurity for many countries. Trussell Trust data highlighted in 2023 that 7.2 million people, including 17% of children, faced food poverty. I attended an event earlier this week hosted by my hon. Friend the Member for Hackney South and Shoreditch (Dame Meg Hillier) and Too Good To Go. It highlighted how we can use food surplus and help retailers and consumers. How is the Prime Minister working with international partners to highlight the crucial issue of food insecurity, which is sometimes not talked about?”
“The Secretary of State will be aware that local authorities have a legal duty to house unintentionally homeless people, including those in priority need, such as 18 to 19-year-old care leavers and people with dependent children. At the Housing, Communities and Local Government Committee, we heard that, shockingly, over 150,000 children are in temporary accommodation in England. Does the Secretary of State agree that without urgent action on the housing crisis, we will not see improvements for care-leaving children?”
“I declare an interest as a proud Labour and Co-operative MP. It was great to see the Chancellor outline the ambition to grow the co-op and mutual sector and to see regulators come forward in that work. Is there a timeframe for that process? As the Minister said, to ensure the growth of the UK economy, we need rich and diverse growth in the mutual and co-operative sector as well.”
“It is worth remembering why a number of our local authorities are facing this decision and the tight financial situation: the funding crisis over the past 14 years, forcing a number of local authorities to make those difficult decisions. A number of our areas are facing major in-year cost pressures from things such as temporary accommodation and special educational needs and disabilities provision. Does the Minister agree that we need to accelerate the house building plan in order to get local authorities back on a level playing field, so that our local residents do not see that cost increase in their council tax bills?”
“The Leader of the House will be aware of the news yesterday that 115 post offices could close. That would have a massive impact on our high streets, which are already struggling. The Kennington Park branch in my constituency is one of those facing possible closure, in addition to the Brixton and Vauxhall Bridge branches which border my constituency. Our post offices are a cornerstone for many of our residents, a number of whom cannot use online services. The dedicated staff who work in our post offices know those constituents. Does the Leader of the House agree that we should have a debate in Government time on ensuring that, if post offices close, we have a full equality impact assessment and that the Post Office considers its decisions?”
“If we are being honest, it was an attack on the independence of the Electoral Commission, and it was widely panned by the predecessor to my Housing, Communities and Local Government Committee, many across different civic and democratic groups, the Electoral Commission and even the shadow Minister at the time. Can the Minister confirm whether the new Government will be scrapping that statement and looking to remove the basis for it in primary legislation during this Parliament?”
“Will she also confirm that further changes to the voter ID system will be in effect in time for the 2026 local elections? I would also welcome clarification on the scope of the evaluation, and in particular on whether the Government are open-minded about perhaps introducing digital photo ID as a form of accessible ID, or perhaps scrapping the need to have photo ID to vote, or even scrapping voter ID in its entirety. Finally, on a wider note, the Minister may be aware of the “Electoral Commission strategy and policy statement”, introduced under the previous Government.”
“They are likely to have a bus pass for travel to and from college, university, or work, yet they still cannot use that to vote. I therefore agree with the Electoral Commission that the Government must consider the list of acceptable forms of voter ID, and at how we can increase awareness and the uptake of voter authority certificates. I welcome that the Minister has previously said that this SI is the first of many steps in reforming the voter ID system, and that the Government will publish an independent evaluation on that later this year. I am concerned, however, that the longer we leave wider reform to voter ID, the more legitimate voters will fall through the cracks with their voices going unheard. Will the Minister confirm that this will not be the only reform we see in place before the next set of elections in 2025?”
“It is important that we look at the rules before us, and ensure that our voting system is accessible to everybody. Even if just one legitimate voter is turned away, that is a travesty and an affront to democracy. As the shadow Minister and Minister highlighted, when we are considering extending the right to vote to 16 and 17-year-olds—something I have long campaigned for—it is crucial that the Government are aware of the anger felt by young people who, at this moment in time, see other people whose bus passes are allowed as a valid form of voter ID, yet that same photo ID is not allowed at the ballot box for someone who is 18. Make it make sense! That could be problematic for 16 and 17-year-olds, many of whom do not carry photo ID for age verification compared with their older peers.”
“Thanks to the tireless work of electoral administrators up and down the country, the vast majority of our constituents were able to vote in the recent general election. But we must not be complacent. We must remember that voting is a right, not a privilege. This is not about something as easy as buying a car, it is about how we ensure that we hold our democratic officials to account. Where is that accountability when residents cannot vote, and when some of our councils have struggled to ensure that those residents can vote? We know that, sadly, some people were turned away from the polling station during the election. Indeed, I have spoken to people in my constituency who had issues with postal votes and with voting on the day.”
“I pay tribute to the Minister for finding time to bring this statutory instrument to the Floor of the House. During last May’s local elections, many veterans reported that they attempted to use the recently launched veteran card when voting, only to be told that it did not count as valid voter ID. That is unacceptable, and as the shadow Minister rightly highlighted, it is welcome that the Minister for Veterans’ Affairs under the previous Government pledged to change that in time for a general election. This statutory instrument fixes the fault that saw veterans turned away at the ballot box last May, and I hope that the whole House will support this measure. I urge the Government to ensure that this is not the last set of changes to voter ID rules that we hear about this Parliament.”
“My hon. Friend makes a valid and important point. One constituent raised with me the fact that when they move, before they have finished unpacking they get a council tax bill. We can get people’s information for that, so should we not register them to vote in the same way? The data is there.”
“That is covered by the Department for Work and Pensions, but the measure could have a significant impact on attempts to tackle the homelessness crisis, so it must be addressed in upcoming statements. The deep harm caused by the last 14 years cannot and will not be fixed overnight. The Budget is the first in my five years in this House that gives us a glimmer of hope and a road map for fixing our broken public services. I congratulate the Chancellor and her team on getting on with the job so quickly, but I will be a voice for the thousands of families who continue to fall through the cracks with no safety net beneath them. They cannot afford to wait any longer for help—they need it now. I urge the Government to give attention to people in crisis, such as those in temporary accommodation.”
“We heard about how a child’s ability to form social attachments with peers can be affected by the lack of consistency caused by constant moving. We heard about how parents are often plunged into mental health crises because of the stress of raising a family in those conditions, which further isolates the child. The Government can and must do better. I welcome the steps in this Budget to supplement the affordable housing programme, increase homelessness spending and scale back right to buy to boost our social housing stock, but they must be first steps. We need further significant change in the upcoming funding settlement, and the next Budget must truly start to address that crisis. I am particularly worried about the freeze to local housing allowance rate, because it is a lifeline for people who are struggling.”
“Councils are having to spend unsustainable amounts to fill gaps in that area, which is driving them to near bankruptcy. In London alone, 70% of local authority housing budgets are being absorbed by temporary accommodation. That means less money for repairs and maintenance of housing stock, which leaves tenants feeling the increase in the crisis. The human impact is even more shocking. As I speak, over 150,000 children are in temporary accommodation across England. In the last five years, 55 children have died in circumstances linked to temporary accommodation; 42 of them were under the age of one. That should shock and shame us. Those deaths are not coincidental. Yesterday, the Committee heard about families living in one room. That can stunt a child’s growth because they are not able to do the things they should, such as crawling.”
“We have a rise to the national living wage and to the rate for under-21s, which will make work pay whatever someone’s age. Funding of over £25 billion for the NHS over the next two years will deliver more doctors and tens of thousands of extra appointments, helping hospitals such as St Thomas’, just over the river in my constituency. As the Chair of the Housing, Communities and Local Government Committee, I have heard a lot from our local authorities, which have borne the brunt of the failure to tackle the housing crisis. Councils have been forgotten, with devastating consequences for communities. Yesterday, at our first public Committee meeting, we heard from homelessness organisations and local authority representatives on the state of temporary accommodation.”
“I am delighted to speak about the first Labour Budget in 14 years. For my constituents, the last fourteen years have been difficult. Too often, they felt that the then Government were not on their side. That Government did not hear that austerity left us not only with deteriorating public services but more fragile communities. They did not reform the planning system, which would have alleviated the housing crisis and stopped the 20% to 30% rent increases that left many of my constituents facing eviction during a cost of living crisis. They did not take the difficult decisions to protect the economy, and left our new Government with a black hole to fill. We heard loud and clear in July that government must be different. This Budget offers that.”
“The Secretary of State will know the financial difficulties facing so many of our local authorities. A recent Local Government Association report shows that one in four local authorities will apply for additional funding. It is fair to say that, for a number of them, March will be too late. What discussions have been had with the Chancellor to ensure that our local authorities get emergency support?”
“Against the backdrop of longer-standing concerns about accountability, and following the Casey review’s findings on the issue of institutional racism, will the Home Secretary continue to hold the Met police to account for their progress on the race action plan?”
“I thank the Home Secretary for her statement, and I also commend my hon. Friend the Member for Clapham and Brixton Hill (Bell Ribeiro-Addy). Shortly after the tragic shooting, she organised a meeting with the family of Chris Kaba. No matter what we think about an individual, we must remember that for any parent, burying their child is tragic; I met Prosper and Helen, and the pain in their eyes at what had happened will not leave me. I also pay tribute to our officers across Lambeth and Southwark, who work very hard with our community to build community relations. In our borough, often some of the issues are caused by police officers who come in from outside, but the police officers who know our patch work very hard.”
“I thank the Home Secretary for that reply on knife crime. I welcome the Government’s commitment in the Young Futures programme to preventing young people from being drawn into crime. A number of gang-associated girls are drawn into crime, and although rape and sexual exploitation is such a traumatising experience, many of those young girls do not see themselves as victims. Fantastic organisations such as Abianda and Milk Honey Bees work to support women. Will the Department consider providing tailored support for young women through the Young Futures programme?”
“A number of our constituents were threatened with fire and rehire during the covid pandemic—shameful acts by their employers. People were fearing for their livelihoods while that crisis was going on. Does my right hon. Friend agree that we have waited far too long and cannot end the scourge of fire and rehire soon enough in order to give workers the protection that they need and deserve?”
“TUC stats show that many people in their 30s have been with the employer for less than two years. Young people should be able to go to work, be proud of their work, put their roots down and start a family. Instead, they have insecure work with the threat of dismissal over their head and a lack of security. If young people are planning to start a family or purchase a house, they can be discriminated against by their boss. We want to see rights that will protect the very people we want to contribute to UK plc. I ask Conservative Members to get with the times and help us to support growth for this country and its workers, including the many workers who are trade union members and who contribute to society. It is about time we supported workers and passed this legislation so that its pro-business and pro-worker measures can support UK plc.”
“During the covid pandemic, as I mentioned in an intervention earlier, a number of household-name organisations—multinational business making profits in the multimillions —thought it was okay to fire and rehire their staff. I stood up in this Chamber and raised concerns about constituents who faced the threat of sacking, including many BA workers and many GMB workers who worked for British Gas/Centrica. At a time when we wanted those workers to go out and do their vital jobs, the fact that those jobs could be taken away and they could be re-employed on worse contracts was just wrong. We should welcome this legislation, which will be a big game-changer for many people across the workforce. In the short time I have, I want to highlight two areas in which we will see a big shift. Vauxhall and Camberwell Green is home to many young people.”
“Thank you, Madam Deputy Speaker. I will keep an eye on the time. Like many other hon. Members, I refer the House to my declaration in the Register of Members’ Financial Interests as a proud member of GMB and Unison. We have all just fought a general election; the reality is that general elections can be expensive, so I make no apology for receiving support from the CWU, ASLEF and GMB unions. Without that support, I would not have been re-elected. It is important that we recognise that it is clean money from our hard-working trade union members. We should not be ashamed of that at all. For many people in my constituency, the nature of the workforce has changed since 2010, yet over the past few years successive Governments have almost rolled back the hard-fought employment rights that we and many trade unions before us have fought for.”
“I think it is fair to say that calling on the Israeli Government to change their action has not worked and will not work. There are currently three Bills in the Israeli Knesset to outlaw the United Nations Relief and Works Agency, and the Foreign Secretary has said in this House that no other agency can deliver aid on the scale that is needed. Will the Minister show political and UK leadership, and demonstrate explicit support for UNRWA?”
“300.] However, there are three Bills currently in the Knesset aimed at discrediting UNRWA’s operation in East Jerusalem, stripping its status as an aid agency and declaring it a terrorist organisation. The third challenge was financial; there are still serious difficulties, and the largest donor—the US—has still not reinstated its funding. Is the Minister aware of today’s letter, co-signed by 15 leading aid agencies including Islamic Relief UK, Medical Aid for Palestinians and Oxfam, calling on the UK to continue to take a stand on upholding international law, to oppose the annexation in northern Gaza, to support the independence of the ICJ, and to review the sale of arms? As we enter the second year of this conflict, we restate our calls for an immediate ceasefire and lasting peace in the region.”
“I had the opportunity to meet a senior representative from UNRWA last week, and he outlined three main challenges to me. The first was logistical: the vital aid continues to be blocked. There are an estimated 70 trucks going in, compared with the 400 pre this conflict. Moving aid around Gaza is nigh on impossible, with an estimated 30% of that aid being looted because people are just so desperate. Aid workers are being attacked. The second was political: we all have to acknowledge the concerted attempt to discredit and undermine the work of UNRWA. As the Foreign Secretary stated: “UNRWA is absolutely central to those efforts; no other agency can deliver aid on the scale needed.” —[ Official Report , 19 July 2024; Vol. 752, c.”
“Staff spoke to me about the devastation and the impact on the ground in Gaza, including the bombing of their offices, and the fact that they lost contact with their aid workers for two days. Over the past year, Islamic Relief UK has distributed more than £26 million of aid to the people in Palestine. I pay tribute to Islamic Relief UK and the many other aid organisations and charities working on the ground, with their aid workers risking their own lives to help innocent civilians. Along with many others, I welcomed the Foreign Secretary’s announcement, in his first statement to the House, that the UK would lift the pause on funding to UNRWA, and that an additional £21 million would be made available to support that work; but sadly, that money will be too late for the many people who have already died.”
“It is a pleasure to serve under your chairmanship this afternoon, Ms Vaz. I also want to pay tribute to the hon. Member for Birmingham Perry Barr (Ayoub Khan) for securing this important and timely debate. A year on from the tragic terrorist attack by Hamas, with an estimated 101 people still being held hostage, we are seeing the devastating impact on innocent civilians caught up in this war. As we have heard, it is estimated that more than 41,000 Palestinians have been killed, more than 90,000 injured and up to 1.9 million internally displaced. Thousands of families are trapped, unable to leave their homes to find vital food and water, and many now face starvation. Shortly after this conflict started I met with Islamic Relief UK, which is based in my constituency of Vauxhall and Camberwell Green.”
“A person is told that they are going to view a rental property, and then, when they turn up, they are told that 45 other people will be viewing it with them and that the property will go to the highest bidder. That is just unacceptable. I also welcome the extension to the protected period for no-fault eviction grounds and the required notice periods where these grounds are used.”
“Although this Bill is similar to the Renters (Reform) Bill, which was introduced under the previous Government, there are a couple of important differences that further improve the offer to private renters. The raising of maximum fines in multiple areas, such as discrimination against those with children or those who are on benefits, is a step in the right direction, although the Renters’ Reform Coalition has called for an even larger fine to act as a proper deterrent. I hope the Secretary of State will take that on board. The introduction of clause 55 outlawing rental bidding is also important. Since the general election in July, I have been contacted by tenants who are facing bidding wars.”
“I am 47 and have lived in the same area for most of my time in London, but despite the huge amount of properties that have been built in the area, none is affordable to buy and few are affordable to rent.” He goes on to say: “I rent privately and my rent has been increasing faster than my salary. At this point in my life, things should feel more secure. If you want to truly end no-fault evictions, you need to address extortionate rent increases which are as good as an eviction for many.” I know that many colleagues across this House have received similar emails, which highlights why this Bill is so badly needed. It is critical that the Government act urgently on this matter, so I welcome the speed with which they have delivered this Bill to the House. It shows how seriously they take the private rented sector.”
“In 2019, when I first stood for election, the Conservative manifesto promised to end no-fault evictions, yet half a decade later, renters are still desperately waiting for a fair deal and they cannot afford to wait any longer. I think about the emails that I have received since the start of the cost of living crisis, with constituents facing rent rises of between 20% and 30%. One constituent even emailed me to say that their rent had doubled in just one year. They said: “I am a private renter. I’m particularly concerned about unfair rent increases.”
“The reality facing many private renters today is that they can be evicted with only two months’ notice, often needing to find thousands of pounds to cover moving costs and deposits on a new property. We have touched on the fact that most private landlords are good. The majority of them are providing a good service, and they play an important role in our housing ecosystem. The majority of them take their responsibilities seriously, but for far too long a minority of rogue landlords have been able to exploit loopholes in legislation to treat tenants in a frankly unacceptable way. The Bill must put an end to that, and provide tenants with the certainty and security they deserve.”
“They can end up waiting far too long for repairs to serious problems. Data from Shelter highlights the fact that almost one in three households in my constituency lives in the private rented sector. In 2001, the number of households in private rented accommodation was 8,129. By 2021, that figure had increased to more than 13,178—a staggering 62% increase in just 20 years. We have spoken about affordability and rent increases. This issue is pushing so many people into debt and putting them at risk of homelessness. According to Shelter, the average monthly rent in August 2024 in England was £1,327, but the figure for Lambeth is almost twice the national average at over £2,210. We all know that wages are not rising in line with this increase.”
“May I start by thanking the Minister for Housing and Planning, my hon. Friend the Member for Greenwich and Woolwich (Matthew Pennycook), for meeting me over recess to discuss the Bill. I know that he will be closing the debate later today. I am afraid that one consequence of the Government’s prioritisation of this Bill is that, because my Committee has no members, I cannot yet speak as its Chair, but I very much look forward to doing so, and I thank the House for electing me to this important role. The Bill is of great importance to many people in my Vauxhall and Camberwell Green constituency and to millions of renters across the country. Too often they feel the sharp end of a market that is not working for them. They can suffer inflation-busting rent rises under the threat of eviction.”
“I look forward to working with the Minister as this Bill progresses through Parliament. I hope that he will address the points I have made and ensure that we have a sector that works with our tenants, recognising how much they pay, and provides them with security, so that they no longer have to fear being evicted through no fault of their own. Thank you.”
“What steps is the Minister taking to work with councils to ensure that there is sufficient enforcement of this legislation and that councils are properly resourced to carry out their new responsibilities effectively? Finally, will the Minister please confirm whether the housing ombudsman will run the new private rented sector ombudsman, so that tenants can access justice in disputes? When I met the housing ombudsman, he mentioned that a number of cases that were brought before him were allowed when an appeal was made, so there is already failure at a local level. We also have to consider the fact that so many private renters are afraid to challenge their landlord because of the fear of eviction. We need a strong ombudsman to help them get the justice that they deserve.”
“The previous Committee also warned that levels of implementation could vary massively between different councils. The large number of landlords in this country can make enforcement in the sector quite challenging, particularly when local authority finances are so stretched. Although the introduction of the private rented sector database will help, we could see unscrupulous landlords fall through the cracks if there is not stringent enforcement by councils. The Bill will place new regulatory powers and enforcement responsibilities on local authorities. The Minister is well aware that our councils are facing significant funding pressures. The Local Government Association reports that due to inflation, wage pressures, and cost and demand pressures, English councils face a £2.3 billion funding gap in 2025-26.”
“In its report on the previous Government’s Renters (Reform) Bill, the predecessor Levelling Up, Housing and Communities Committee found that measures making it easier for tenants to challenge rent rises in a first-tier tribunal could increase the workload of our justice system. We all know that our justice system is struggling under the backlog, and that backlogs are far too common. It is critical that the Government’s good intentions do not result in a system that tenants simply cannot access because of those lengthy backlogs. We cannot send tenants to tribunals if it ends with them being further frustrated by the judicial system. Will the Minister please tell me what work is under way to ensure that the tribunals are ready for this change in the law and can cope with the increase in cases?”
“I thank my hon. Friend for that intervention. That is really important. I give credit to the previous Government for Awaab’s law, which tackles the problems of damp and mould in the social housing sector, but it is vital that we have the same protections for private tenants who, frankly, live in squalor. We have seen emails from people talking about black mould. That is not acceptable. Housing benefit is being paid for those properties. We need to make sure that tenants are renting the right properties. The Bill will increase security for tenants, and help deal with those big deposits that they have to save for. However, as some colleagues have highlighted, the success of the measures in this Bill will come down to enforcement.”
“I associate myself with the remarks of the Prime Minister and the Leader of the Opposition in condemning that horrific attack one year ago. Yesterday at church during bidding prayers we prayed about the conflicts in the middle east and elsewhere. My thoughts remain with those loved ones who are still displaced a year on. Sadly, the United Nations has reported credible evidence of sexual violence against innocent civilians on both sides of the conflict. No matter the intensity of the situation, there can be no justification for sexual violence, which leaves victims traumatised for many years. What steps are the Government taking to raise that issue and ensure that innocent civilians across the middle east are protected from the horrors of sexual violence?”
“I congratulate my hon. Friend on securing this important debate. She highlighted the Renters’ Rights Bill, which is a welcome piece of legislation. We want to give security to renters. Is it not right that as well as security for renters, we should also have security and high safety standards for tenants in short-term lets, and people who actually pay their business rates and VAT as part of their operation?”
“Will he commit to ensuring that this new Government address the culture within our housing sector, which often treats social housing tenants as an afterthought?”
“First and foremost, today is about the families of Grenfell and the 72 people who died. For them, today is another emotionally exhausting day, but we must remember that their fight for justice is also our fight. Grenfell laid bare the sad truth of the stigma attached to social housing. It is a stigma I remember experiencing when people made assumptions because I lived on a council estate. It is a stigma that attaches to people from all walks of life—teachers, doctors and firefighters. They are people who pay their rent on time, but who are treated with disdain by housing providers. This damning report confirms that people’s voices were ignored, and that safety concerns about the industry were ignored or disregarded at all levels of the Government and the housing sector. It is unforgivable. The Prime Minister has spoken about the culture.”