Tom Gordon
MP for Harrogate and Knaresborough · Liberal Democrat · United Kingdom
“My understanding is that Tracy Brabin, the Mayor of West Yorkshire, is bringing into force the Weaver Network, but in York and North Yorkshire we do not yet have an equivalent. One of the challenges that people face is that they often connect over the boundary of those two counties.”
“My constituency has loads of fantastic built heritage, including Knaresborough House, Knaresborough castle, Starbeck Baths and much more. I really enjoyed reading the report and noted the recommendation about safe harbour, where trusted bodies could temporarily take control of at-risk assets to stabilise them.”
“In my capacity as chair of the all-party parliamentary group on cabin air quality, I recently met pilots and cabin crew about the impact of fume events and the lifelong consequences that they can have for them. What steps are the Government taking to investigate, research, regulate and mitigate those issues?”
“Earlier in this Parliament I raised the potential of Russia returning to Eurovision. Last week I raised the issue of a Russian animated children’s cartoon on British TV. This week we have heard that the International Olympic Committee is paving the way for Russia to return to the next Olympic games.”
“On a point of order, Madam Deputy Speaker. Last Friday, a number of Conservative MPs visited my constituency. That is entirely understandable, as we have fantastic event spaces and hospitality. Most of those Conservative MPs notified me in advance that they would be attending, with one notable exception: the Leader of the Opposition.”
“The Foreign Secretary has rightly highlighted the UK’s unwavering commitment to our ally, Ukraine. Her Estonian counterpart recently said that “Russia wages war not only with missiles, but with narratives.” With that in mind, last week I sent a letter to the Secretary of State for Culture, Media and Sport about “Masha and the Bear”, a Rus…”
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“It is an honour to serve under your chairmanship, Mr Efford. I congratulate the right hon. Member for East Hampshire (Damian Hinds) on securing the debate. As Liberals, we strongly believe that power should be handed down to the lowest level and that we should give local areas the tools and ability to shape their own future. In principle, I would therefore support giving combined authorities the powers to introduce an overnight visitor levy—but, in this economic climate, that does not mean that we necessarily should. Let us be clear: hamstringing regional mayors with inadequate funding and then handing them the power to tax is not devolution—it is simply passing the buck. Across North Yorkshire, from Whitby to Harrogate, from the dales to the moors, tourism is not a luxury, but a lifeline for many communities.”
“What exemptions will there be for Scouts, charities, young people and unpaid carers? What formal role, if any, will town and parish councils have in this scheme? How can we ensure that their voices are heard by these mayors? How will the Government guarantee that the money raised is not just spent locally, but spent with genuine input from local communities? If we get this wrong, we risk pushing our tourism and hospitality sector over the edge, and cutting off our own nose to spite our face.”
“Secondly, businesses should have a genuine say—not just a consultation exercise, but a seat at the table. Thirdly, there must be clear exemptions for young people, charities and community groups. Without those safeguards, this is not a visitor levy; it is simply another pressure on an already stretched sector. Tourism in North Yorkshire is not just about places; it is about people and the welcome that they offer. That is what brings people back time and again. Yes, let us empower local areas and give them the tools, but let us not pretend that this policy is fully thought through, or that it would deliver the fair deal that our communities deserve. Before I finish, I have questions for the Minister, some of which we have heard already. Will this levy apply to short-term lets, such as Airbnbs? If not, how is that fair?”
“The reality is that this has not been driven by a tourism strategy; it has been driven by funding gaps. The Mayor of York and North Yorkshire, David Skaith, is operating with far less funding than many other devolved mayoralties, despite covering a vast rural geography. Instead of fixing that, we are handing over a simple new power to tax. When the Government will not fund regions properly, they give them a new tax and call it empowerment. Let us call it what it is: a workaround for underfunding, not a plan for growth. If Ministers are serious about this policy, three things must be clear. First, every penny must be reinvested into the local community it was raised in, and towns such as Harrogate and Knaresborough should not be used as cash cows for other places.”
“More often than not, it will not be international tourists, but people from our own region: a family from Harrogate staying in Whitby or a couple from York spending a weekend in the dales. That leads to the concerns that this would not be a tourist tax in North Yorkshire, but a tax on our own communities enjoying their own county. The issues of fairness extend even further. Scout leaders have raised real concerns about whether they would be impacted. Are we seriously considering a policy that would put a price on a Scout camp, a school trip or young carers receiving residential respite weekends? We should be removing barriers for young people, who have already had a rough deal from this Government, not adding to them. Perhaps the biggest question is: why now?”
“A sector cannot be taxed into growth, especially when it is already struggling to stay afloat. When Ministers or mayors say, “It’s only a pound or two a night,” that might sound small to us, but it does not feel small to a family booking a week away or a small hotel running on tight margins. In a domestic tourism market such as ours, price sensitivity is not a detail; it is everything. As it stands, the proposal’s fundamental flaw is that we would not necessarily end up taxing tourists; we would tax staying. Day-trippers, who often add strain to local infrastructure pay nothing, but those who stay overnight, supporting local jobs and businesses, pay more. We risk sending the signal, “Come for the day, but don’t stay the night.” North Yorkshire is the size of a small country, so who are we really taxing?”
“If we are going to end up with yet another tax imposed by another Labour politician, it should at least fund the issues that will drive tourism and growth in our local area, for instance my long-standing campaign to dual the line between Knaresborough and York or the community campaign to get a restoration package for Knaresborough castle. Those things would bring people to the area and add, rather than taking away. They would not just be cases of tax and spend for the sake of it; they would deliver visible, tangible improvements that local residents and tourists alike would actually use. Let us be honest about the context we are in. Hospitality businesses are already under pressure from every direction. Costs are up, business rates are rising and the Government are making it harder to employ the very people the sector depends on.”
“They may well be focus articles too. The local community champions that we have on the ground are making the point that if money is raised locally, it should be shaped locally, spent locally and seen locally. That applies across England. Councillor Hannah Kitching in Barnsley put it to me very clearly: if South Yorkshire ends up with a tourist tax, people will expect to see real investment in public transport—connecting the whole region, not just parts of it. That means expanding such things as the Supertram network beyond Sheffield and Rotherham, so that growth is shared from the visitor economy and not concentrated. In my constituency, I have heard real concerns from businesses that a tourist tax has the potential to suck up money and take away from Harrogate and Knaresborough, rather than adding value to our community.”
“I completely agree, and as Liberal Democrats we want to see devolution and the handing-down of powers. But, again, I come back to the question whether it is really meaningful devolution if, when I ask the Labour Mayor of York and North Yorkshire about removing the 9 o’clock time limit on disabled bus passes, his answer is that he does not have the funding to do it. These are not real choices if the funding settlements are not there in the first place.”
“I recently visited the Spa surgery in Harrogate and spent half a day with practice managers, GPs, partners, receptionists and nurses, and I am grateful to them for that opportunity. The Minister said earlier that he trusts GPs to make decisions, and just a moment ago he said that the Government should not be in the business of micromanaging, but the new contract outlines specific directions for spending. How does the Minister reconcile that with the fact that local GP partners tell me that the contract will remove the flexibility to manage and meet local service need, and that the uplift in funding will not cover the cost of these additional obligations?”
“It is estimated that over 20,000 homes in North Yorkshire rely upon heating oil, including constituents in the rural part of my constituency in villages outside Occaney, Copgrove, Farnham, Flaxby and others. They already face what is known as a rural premium, with households paying more for everyday essentials. Given that reality, how can the Government justify offering only limited support to households that now face soaring heating oil costs?”
“Alongside improving diagnosis, we are entering a new and exciting phase in our understanding of type 1 diabetes, with the possibility of identifying the condition before symptoms even begin. Research has shown that the immune attack that eventually leads to type 1 diabetes produces autoantibodies in the blood long before symptoms appear. Those markers can be detected through screening, and studies such as ELSA have demonstrated that childhood screening is feasible and can identify children at risk before they become unwell.”
“NICE guidelines already state that children suspected of having type 1 diabetes should be referred immediately to a specialist paediatric diabetes team, but we know that, in practice, signs are sometimes missed or not acted on quickly enough. Ensuring that every GP practice has access to relevant glucometers and that the staff are confident about recognising the four Ts is one of the most simple and effective ways we can reduce those missed opportunities. Education and training can make a real difference. At a roundtable held by the APPG for diabetes earlier this year, we heard how quality improvement work in Cardiff has demonstrated that targeted education for primary care teams can significantly reduce emergency diagnoses.”
“In the days before her death, Lyla showed the classic symptoms of type 1 diabetes. Her parents sought medical help and she was seen by a GP, but the symptoms were attributed to another illness. Her condition deteriorated rapidly, and sadly she passed away after developing diabetic ketoacidosis. Since I met John months ago, he has sent endless examples of other families across the country. The same story has rung true time and again. This is not just one example; it is emblematic of our current systemic failure. There is an urgent need to improve awareness among healthcare professionals and ensure rapid testing when symptoms appear. They must be tret as a priority.”
“In many cases, by the time that type 1 diabetes is identified, the patient is already experiencing diabetic ketoacidosis. DKA is a serious and potentially life-threatening condition caused by dangerously high blood glucose levels and the build-up of ketones in the blood. It frequently requires emergency hospital treatment. More than one in four children in the UK diagnosed with type 1 diabetes are diagnosed when already in DKA. This is an issue of health inequalities, too. We know that among children under five, and among those from deprived backgrounds, the proportion can be even higher. These are not just statistics. Behind every number is a child, a family and a moment of trauma that could all too easily have been avoided. Lyla Story’s case tragically illustrates that.”
“That includes tens of thousands of children. It is most commonly diagnosed in childhood, but can develop at any age. Crucially, it cannot be prevented at the moment and is not linked to lifestyle. There is nothing a child or their parents could have done differently. Despite our understanding of the condition, too many people are still diagnosed only when they are already dangerously ill. Too often, the warning signs are missed. As we have heard, the classic symptoms are known as the four Ts: thirst, tiredness, thinning, and needing to go to the toilet more frequently. They are well known and simple to check. A quick finger-prick test can measure blood glucose and confirm whether urgent action is needed, but too many families find themselves making repeated visits to healthcare professionals before a diagnosis is made.”
“It is an honour to serve under your chairship, Sir Alec. I welcome the Minister to her place; the all-party parliamentary group for diabetes had a positive and constructive relationship with her predecessor, the hon. Member for West Lancashire (Ashley Dalton), and I hope that that will continue. I am grateful to the petitioners and to the petition’s creator, John, who is in the Gallery. He has been tirelessly campaigning in memory of his daughter, Lyla. His courage in speaking out and pushing for change has brought national attention to the urgent need to improve the way we recognise and diagnose type 1 diabetes. Earlier today, a group of cross-party MPs and of health professionals and families handed in a petition to Downing Street on this matter. About 400,000 people in the UK live with type 1 diabetes.”
“Through better awareness, faster testing and continued research, we can ensure that fewer families experience the trauma of delayed diagnosis. If we ended up with a Lyla’s law, we would be honouring the memory of children such as Lyla and the determination of family members such as John, who are campaigning so powerfully for this change.”
“Fourthly, awareness—including of the four Ts—should extend beyond the healthcare system to the personal child health record, or red book, and digital resources for parents, which would help families recognise those warning signs and seek testing earlier. Fifthly, there should be stronger oversight to ensure that learning takes place when diagnoses are missed, including a clearer role for the Care Quality Commission and national improvement initiatives, too. Finally, the NHS should continue to explore what role screening programmes could play in future. Research under way, such as that of the ELSA study, will be crucial in building the evidence needed to support any future national screening programme. Type 1 diabetes cannot currently be cured, but deaths from undiagnosed type 1 are preventable.”
“I will turn to what should happen next, but first I encourage any colleagues in the Chamber who are not already members of the APPG for diabetes to join. I want to press the Minister about a number of areas: first, on awareness of the four Ts, which we have already heard about but needs strengthening across the health system. Training for healthcare professionals, in particular those who work in primary care, should ensure that symptoms of type 1 diabetes are recognised immediately and acted on. Secondly, finger-prick blood-glucose testing should be standard practice whenever a patient presents with symptoms suggestive of type 1 diabetes. NICE guidance should make that expectation explicit, not simply implied. Thirdly, every GP practice should have the equipment ready to carry out such tests quickly and with confidence.”
“People do not often think much of it if a growing child loses and gains weight or is thirsty, particularly when abroad in severe heat. My mum had no idea that my sister was a type 1 diabetic; only when she collapsed by the side of a pool and was rushed and blue-lighted to hospital in Turkey did we find out that she was critically unwell and experiencing DKA. I will never forget that holiday. Fortunately for my sister, everything turned out okay. We got her back to the UK and got her the support that she needed, but it was an incredibly frightening experience for our family and a stark introduction to how suddenly type 1 diabetes can present when it goes undetected. That is one of the reasons why this issue matters deeply to me, and part of the reason why I went on to study biochemistry and a master’s in public health. What can we do?”
“My hon. Friend is a passionate advocate of diabetes awareness. I completely agree that we need to do more to raise those symptoms with the general public. Everyone knows the key signs of some health conditions—heart attacks or strokes, perhaps—but sadly, type 1 diabetes is not one of those. We can do more in the House to put the issue at the front of the public’s mind; I am optimistic that we can do that across parties, given the diversity of colleagues in this Chamber. Screening offers enormous potential. It will allow families and clinicians to monitor the condition closely, prepare for treatment and, we hope, avoid the trauma of an emergency diagnosis. I turn to some personal experience. When I was just 13, we were on a family holiday in Turkey. My little sister, who was nine at the time, collapsed by the pool.”
“The Minister is talking about how the toolkit will outline for GPs what good diabetes care looks like. That independent advocacy and scrutiny function often came from Healthwatch, which will be abolished in the changes to the NHS and rolled into DHSC. Can she outline how we will ensure scrutiny of services such as diabetes care, which have the patient voice at their heart?”
“I thank the Minister for being so generous with her time. Before entering this place, I worked for Breakthrough T1D, and one thing that came up all too often was that clinicians did not feel that they had the funding to give people the treatment they needed. The Minister makes the point about giving them independence, but does she acknowledge that if they do not have the funding to do that, the guidance falls at the first hurdle?”
“I recently visited Ventrolla, a specialist heritage window manufacturer in my constituency. It was concerned by the recent announcements of apprenticeship reform and the impact that will have on its apprentices. It has signed a cross-party and cross-organisation letter from industry leaders and experts to the Prime Minister about the sector’s concerns about the changes to apprenticeships. They think those changes will undermine the Government’s ambition to generate economic growth. What conversations are Ministers having with businesses such as Ventrolla to ensure that these changes do not adversely impact the sector and rob young people of these opportunities and apprenticeships?”
“They foster local pride, protect stories that might otherwise be lost and play a real role in our towns’ visitor economies. That is why investment in local heritage matters so much. Last year, I handed in a petition calling for a long-term package of support to restore and protect Knaresborough castle. If we want our towns to thrive, we must recognise that small museums, volunteer heritage groups and historic sites work together as part of the same local economy. With that in mind, what support can the Minister provide to fantastic assets like those in Harrogate and Knaresborough that I have outlined? Will he meet me to talk about my campaign to save Knaresborough castle? What steps is he taking to make the case to local authorities about the importance of our small museums?”
“I also want to highlight the remarkable work of the team of volunteers behind Knaresborough Museum Association. They run the Knaresborough Heritage Centre, which I had the privilege of attending when it opened on the high street before the general election. Their work goes far beyond operating the museum, gallery and heritage centre: they have around 70 local volunteers who give their time and support to local schools to help with curriculum-linked workshops, and they run weekly heritage walks through Knaresborough, conduct original historical research and provide activities for groups of adults ranging from those with learning disabilities to people with early onset dementia. All that highlights some of the fantastic work that our small museums can carry out. They are not just cultural assets: they are community anchors.”
“It is an honour to serve under your chairship, Ms Lewell. I congratulate the hon. Member for Thurrock (Jen Craft) on securing this debate. North Yorkshire is blessed to have some of the UK’s finest and quirkiest small museums, from the Richmondshire Museum and the Green Howards Museum, and the Workhouse, Courthouse and Prison & Police Museums in Ripon, to Nidderdale Museum in Pateley Bridge and the Royal Pump Room Museum in Harrogate, which outlines our spa town’s history and heritage. A new, even smaller museum that I was unaware of until doing research for this debate is the New Park heritage centre. It tells the story of New Park, a suburb of Harrogate that began life as a tiny hamlet to house a gasworks—which served the neighbouring, more affluent High Harrogate and Low Harrogate—and its employees.”
“I thank the Minister, Government officials and all our casework teams dealing with our constituents on this matter. Many of my constituents have been affected, and I too have encouraged them to register for the scheme. I am particularly concerned about vulnerable people with health conditions. I understand that they will be prioritised for repatriation flights. One of my constituents, who hopes to be on a flight tomorrow morning, has a heart condition and will run out of medication at some point. The Minister said that the Government hope to get medication into those countries. Will he elaborate on that to give reassurance to constituents like mine, who are understandably concerned about the management of their health conditions while this situation continues?”
“The hon. Gentleman is outlining some of the economic challenges that the sector is facing. One of my constituents is heavily involved in the National Federation of Fish Friers. He told me that he often feels that the Government are very good at listening to UK hospitality and other big sectors, but they do not necessarily understand the specific local issues of this sector. Does he agree that we would welcome more communication and better collaboration between them?”
“I will not make any fish puns; it is not my plaice to do so. We have fantastic fish-and-chipperies in Harrogate and Knaresborough, including Oatlands Mount. Local chippy owners tell me that a cut in VAT for hospitality and restaurants would deliver a meaningful boost for them. Will the Minister pass that on to her Treasury colleagues?”
“I completely agree with the principle of what the hon. Gentleman is saying, but we did not have that opportunity under the last Government when the Conservatives imposed local government reorganisation on places like North Yorkshire. Does he think that his party’s Government should have done the same too?”
“The hon. Gentleman says that the electorate endorsed that at the ballot box. I wonder if he might show a little contrition in acknowledging that Labour got less than 50% of the vote, so trying to make out that that general election was a glowing endorsement of this Government and this manifesto commitment is perhaps putting a bit of a shine on it.”
“I appreciate the hon. Gentleman giving way and being so generous with his time. He talks about change, but we are seeing the continuation of the same local government reorganisation that we saw under the previous Government, with the rolling out of the same mayoralties as well. This is not change so much as a continuity of plans that were already in place—unless he wants to give us anything new that I am not already aware of.”
“One constituent described their experience as: “Probably the worst consumer experience I have had in my life”. Against that backdrop, many were rightly shocked by comments from the Yorkshire Water chief executive when she suggested criticism of the company reflected “a level of expectation from customers that’s much higher” than it had been. With water bills expected to rise by as much as 41% over the next five years, and a hosepipe ban that was imposed from July to December, my constituents are entitled to ask how low does she think their expectations should be? If expectations are too high, then perhaps the problem is not the public but the leadership of Yorkshire Water.”
“Nowhere is the failure of the current system clearer than the performance of Yorkshire Water, which supplies water to my constituents in Harrogate and Knaresborough. The problems they face mirror those across the country, from poor customer services to rising bills and the persistent sewage pollution we see in our rivers. Yorkshire Water was classified by Ofwat as “lagging behind” but my constituents are having to pay that price upfront. In October 2025, the Environment Agency gave Yorkshire Water a red rating for serious pollution incidents. Those incidents had almost tripled in 2024, leaving the company with one of the worst pollution records in the country. Despite this performance, customers have repeatedly been asked to pay more while receiving less.”
“The Water (Special Measures) Act was meant to turn the tide, but right now the sewage is still flowing and so are the excuses from water bosses. The Act was intended to strengthen regulation and restore public trust, yet in the months since its introduction we have seen companies complying with the letter of the law while confidence continues to drain away. When regulation is drafted so narrowly it can be complied with but the purpose is undermined, it is quite clearly not fit for purpose and not strong enough. That brings me to a central question of this debate: how do we ensure that the principles of the Act are properly enforced, and that water companies are genuinely held to account?”
“I beg to move, That this House has considered the enforcement of the Water (Special Measures) Act 2025. It is a pleasure to serve with you in the chair, Dr Allin-Khan, and to open this debate on the enforcement of the Water (Special Measures) Act 2025. Like many Members across this House, I welcomed the introduction of the Water (Special Measures) Act last year. After years of public anger over pollution, rising bills and declining services in the sector, the Act promised a tougher approach to a failing water industry. It pledged to ban bonuses for failing bosses, bring criminal charges against persistent law breakers, impose meaningful fines and introduce independent monitoring of every sewer overflow. On paper, that sounded like progress. In practice, the Act has proved to be little more than a drop in the ocean.”
“I thank the hon. Member for his intervention. It is a pleasure to take an intervention from him, as always. I completely agree with what he has outlined and the characterisation of the way that the water sector is, frankly, morally bankrupt. There is no interest in the public good. That is why my party has long been calling to see these companies reformed, where they have to put public benefit interest first rather than corporate shareholder responsibilities.”
“The hon. Lady hits the nail on the head. Water companies are trying to get away with doing grubby deals by the back door. Across the board—it is not just Thames Water and Yorkshire Water—the sector is not operating as it should, so we need proper wholesale reform of the water companies’ models. If the expectations are too high, it is perhaps not the public who have the wrong end of the stick, but the leadership of Yorkshire Water. Clean water is not an unreasonable demand, but the bare minimum that we should be able to expect. My constituents can see the consequences of Yorkshire Water’s failure at first hand; they need only to go out into our wonderful countryside across Harrogate and Knaresborough, where the River Nidd, Crimple beck and Oak beck have all been affected by sewage outflows and overflows.”
“I thank my hon. Friend for that very pertinent intervention. I have been to Stratford, and it is a lovely place. No community should be blighted by sewage at the hands of these water bosses. The point about volume, and not just hours of sewage dumping, is key. The River Nidd, which once brought joy to families in Harrogate and Knaresborough, is now treated as a health hazard. Every year, kids are taken to hospital after playing and swimming in it. Dogs routinely fall sick and have to go to the vet if they dare go swim in the lido. That is not progress, but decline. Things are not getting better; they are still getting worse.”
“There was talk of scrapping it altogether because of the danger of having to cross the river when sewage overflows have been pumping. Locals advise those competing in the race to drink a can of full-sugar Coke at the end in the hope that it will kill off any bacteria and nasty things that they may have swallowed during the river crossing. When that is the best piece of advice that people can give to those competing in a sporting event, something has gone very wrong. The regulation of the water sector is completely failing. No one should have to fear sickness from their local river in 21st century Britain, but that is Yorkshire Water’s legacy in my constituency.”
“That is another fantastic example of how poorly water companies across the length and breadth of our country are performing. It is entirely unacceptable. My hon. Friend and many other Liberal Democrat colleagues have done a fantastic job of holding the water bosses to account. Her constituents are very lucky to have her, and I am sure she will continue to do that. Last summer, I took part in the Knaresborough bed race, which ends with participants crossing the River Nidd after running around town, up and down hills, with kids on beds. It is a fantastic event. If Members have not seen it, they should google it—even better, they should come and watch it. Hopefully, I will get a place to do it again this year. But in recent years the river crossing at the end has become contentious.”
“I agree with the hon. Gentleman’s characterisation of Yorkshire Water. All too often, we hear that there will be investment and improvement, but it is frankly too little and often too late. There has been a lack of investment in infrastructure over decades, which has left the system creaking at the seams. I completely agree that we need to get a proper grip of the issues that I have outlined.”
“In the south-east just a few weeks ago, we saw repeated outages that left households without even the basic service of being able to turn on the taps. When water companies repeatedly fail and nothing visibly changes, the message to the public is clear: accountability is missing.”
“That is a damning indictment of the state of water companies across the length and breadth of this country, especially at a time that is hard financially, when people have to tighten their belts more than ever before and are struggling with the cost of living crisis. That is what jars people: when they see their water bills going up more and more but they still have to deal with the grim situations that my hon. Friend outlined so eloquently. That is not an isolated story; it is a reflection of systemic failures across the industry and our country. Since the introduction of the 2025 Act, Thames Water’s financial position has, as we have heard, continued to deteriorate, while sewage discharges persist.”
“One of the most high-profile elements of the Water (Special Measures) Act was the commitment to block bonuses for executives at failing water companies. Water companies are upping their game and thinking about the way that they structure their payments to try and circumvent these measures and the bonus ban. Ofwat investigated Yorkshire Water last year, but said that it did not breach the legislation or regulatory guidance on executive pay. The payments made to the chief executive of Yorkshire Water, Nicola Shaw, through the offshore parent company Kelda Holdings were what they called “fixed fees” for group-level responsibilities and funded by shareholders. While technically that might not constitute a breach of the ban, it is a demonstration of how open to exploitation the system and the legislation are.”
“I thank my hon. Friend for her intervention. I do not envy her having to battle just one water company, but two. She has her work cut out for her—some of us are now breathing a sigh of relief in comparison. The problem is, as she outlined, that there is no accountability. It often takes public pressure, campaigning or us in this place banging the drum to talk about these issues to get those meetings set up and problems fixed when it is a basic obligation that water companies should already provide. Since the introduction of the 2025 Act, we have seen issues across the country. The failure of water companies is a source of frustration and distrust in politics. People feel that the legislation that was passed is simply not working, or that we got it wrong.”
“Yorkshire Water’s chief executive has since said that it was a “mistake” not to disclose those payments and not to have been more transparent. Well, that is too little too late when Yorkshire Water has been caught with its hand in the cookie jar. My message to Yorkshire Water is simple: it can rename a bonus to a “fixed fee” and apologise for getting caught out, but the stench of sewage still clings to it, and to the bosses at Yorkshire Water. I remain concerned about the overreliance on fines as a primary enforcement tool. In recent years, we have seen Yorkshire Water and many other companies facing record-breaking fines, but the problem remains: the lack of accountability that they face, even when such astronomical penalties are imposed on them. Simply put, we cannot fine our way out of failure when customers end up footing the bill.”
“I completely agree with the hon. Member. I thank him and the Chair of the EFRA Committee, my right hon. Friend the Member for Orkney and Shetland (Mr Carmichael), who is also here today. The work that they have been doing in highlighting the issues endemic to water companies across this country could not have come sooner. The fixes that they have highlighted in their reports are important for driving this conversation as we look towards the future. Turning back to Yorkshire Water, in the past two years, those payments—which were apparently not bonuses but rather “fixed fees”, or whatever Yorkshire Water called them—totalled more than £1 million, on top of the near £700,000 annual basic salary, at a time when pollution incidents were rising and trust was collapsing.”