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Julian Treasure

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2022-09-22
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2022-09-22
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  1. Yeah, absolutely I think that being dedicated to ruthless, permanent, always-on honesty is a pretty dangerous strategy in life because you'd be going around saying to people, you look terrible today. I really don't like you. What you just said was stupid. It's not necessary to say those things to people. It depends on what you want to achieve. I don't think it's dishonest to withhold. Judgment

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  2. And you don't feel you're the most powerful person. Then again, asking the meeting for permission is a good thing. Guys, I have something that I think really will contribute here. Would it be a good time now to say it to you all? It doesn't always work, but I think if you're asking and people give you a commitment, then you have a contract and you have a channel of communication that's been opened explicitly.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  3. It was brilliant. So it taught me a lot about being authentic because I wasn't being, was I? No, I don't want to buy a Coke from you. And also about persistence and asking the right questions and so forth. So in the same way, if I ask you, do you have five minutes and you don't, I can park it and come back another time because it wouldn't be the right time if you haven't got five minutes, that's fine. I can respect your time. But from your point of view, yes, okay, I've got five minutes and you have just made a commitment to listen to me. So now I have a right, if I'm talking to you and you're off doing something else, you know, answering email or something, Stephen, you said you had five minutes. I do understand if you're busy, when would be a better time? So there's a kind of obligation there for you to listen to me. So that's one thing. I think that's a strategy that works very well. If you're on a meeting,

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  4. Well, let's deal with a situation first where you're talking to speak to somebody who is a powerful figure, or you consider them to be powerful. I'm a great believer in agreements, contracts in an informal way. Stephen, do you have five minutes? I've got something I really want you to listen to. Well, that puts you in a position you can either say yes or no. If you say no, that's fine. I won't say it now. When would be a good time? I'll tell you a great experience I once had on a beach in India. This is one of the best salespeople I've ever met. It was about a seven-year-old boy. And he came up, I was sitting on the beach and he came out and said, you want Coke? And I said, you know, trying to be British, not right now. Thank you very much. Okay, when you want Coke? Oh, well four o'clock. At four o'clock he was back. Hear your coke.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  5. Reflecting, and so forth, closing doors behind you in the corridor so you can move on and keep moving forward. So that's the S of Rasa, and the final A is ask, asking questions at the beginning, during, afterwards. People often say to me, I don't feel confident people don't listen to me. How can I engage with people when they're speaking? The answer is asking questions. And if you're on a bit of territory that feels unfamiliar or uncomfortable, you can ask questions that form linking. That's really interesting, Stephen, that you just said that. How would that relate to this thing I know about? So I can kind of bring the conversation to Home Turf and start to feel I can contribute something. So that's Rasa. And that really helps in a conversation to direct listening and to make the conversation fruitful for both parties.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  6. Oh really those kind of things that oil the conversation The S is summarizing which is the word so and I get very angry about the word so actually it's been totally debased in the modern world for some reason it's become a habit for people to start every sentence with the word so what's your name? So I'm John What your John because I just ask you so means therefore No, you were John before and you were going to be John afterwards the word so doesn't I've seen people come onto the TED stage and say so No, I don't know who you are I don't know what you're going to say there is no before It is debased a lot but it's such a powerful word So we've all agreed this now we can move on to that or in the long corridor of a conversation so what I understood you just said is this is that right

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  7. We're in a slightly unnatural situation here. So, you know, we're across a table from each other, which is potentially conflicting. But we're, you know, really making an effort to communicate here. So, you know, I'm looking at you quite a lot more than I would if we were just, you know, in a street or, you know, having a chat. So that's the R is receive, which is pay attention. Body language facing the person, not feet pointing towards the door, which is always a good indication that somebody actually doesn't want to listen to you, not doing anything else at the same time. The A is appreciate, which is little noises and head bobs and gestures, you know, eyebrow raises, smiles.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  8. Yeah, because we are so prone to being distracted. No, I am listening to you. Now, you're sending a text. That's not listening. That's doing something else. So it's rare that we will put everything down and do what you and I are doing right now, which is look each other in the eye. You know, when you're listening, I've got an acronym for this in the book, in the courses and so forth, Rasa. Rasa, which is R-A-S-A, and the R is receive. And that means look at the person who's speaking. The dance of the eyes in the West tends to be that the person who's speaking looks around. As I am now, you know, thinking about other things and checks back in from time to time. To see if the other person is still listening. If you're with somebody who's speaking and they look at you the whole time, it can become a little bit intimidating.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  9. It's the joy of listening, actually. Listening is at the heart of all good relationships to me. And if you listen to somebody, what was it, Scott Peck said, you cannot truly listen to another human being and do anything else at the same time? And I absolutely agree with that because it's so rare in this world now. We're so distracted. I'm a big fan of Nera Iol's book.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  10. Now would you like an alternative perspective? Can I give you a different way of looking at it that might be useful to you? You've said, you know, what you're doing is not worthless, it's not stupid. Maybe there's another way, and that's respectful.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  11. So it is really important not to be invalidating somebody as a habit and we can easily fall into that habit. And it's so powerful in relationship to be validating people. You know, one of the seven deadly sins I talk about in that TED talk is negativity. And that's a very strong habit that people can fall into. So you can audit that how often do I say the word no or not or can't. Anything negative like that. Because if that's habit you fall into it tends to lead to invalidating other people a great deal. I can't do that. I don't see why you'd think that. You can't be serious, you know, and that's not a very nice way to behave with people. Even if you don't agree, even if they are being stupid, I can see why you think that.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  12. nagging at the other partner, and they simply cease to be able to hear it. Because it's a noise they don't enjoy, just like, you know, it can happen to people with industrial noise or irritating noises.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  13. So, what's the biggest complaint in relationships? He or she never listens to me. And that's not just about hearing the words, it's about validating the other person or invalidating the other person. And if we do that as a habit, it can be very damaging. There's a thing actually called stress-induced audio dysfunction, S-I-A-D. Which can afflict people when there's a noise that they are exposed to a great deal and they don't like, and they psychologically start to wipe it out. So, for example, my father in the later years of his life was deaf at the frequency of my mother's voice, and that's not uncommon in relationships where one partner is in the habit of hectoring.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  14. So, as opposed to me invalidating, yeah, oh, don't know, that's nonsense to you. Why would you think that? We do so much invalidating in the world of other people's positions. And you can't sell to somebody or persuade somebody if you invalidate them as a human being. Really important to validate Show that you understand where that person is coming from, even if you completely disagree, then we can start to put things together and make sense and move forward.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  15. It's a very important form of listening. It's not appropriate all the time to be an active listening because it's kind of a sledgehammer to crack a nut in social conversations, for example. You know, if we were sitting in a pub or a coffee house and I'm going, what I heard you say, Stephen, is this, and then validation goes, okay, I understand it makes sense that you would feel that. Totally get why you would think that's true. I disagree with you, but I understand why you think that. Because then I'm thinking about your background and your road to this conversation. And we've come different roads to this conversation. And you will have different life experiences. So validation is really important. That's the empathy bit of active listening. And once I've reflected and validated, then we're into stage three, which is I can contribute.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  16. Well, it's part of active listening. So, you know, if we talk about listening, I talk about listening positions. And one of those is active listening. So it's a place to listen from. And inactive listening, to me there are three stages. So stage one is reflection. where I repeat exactly what you said, without colouring it, without making it make sense in the way that I understand, but I say something along the lines of, okay, what I just heard you say is, which can be a bit formulaic? Or, you know, so you said this, or so are you saying this? So I'm checking that I actually got what you said. I heard you. It's amazing how we don't very often do that. So stage one is reflection. Which is used in the therapeutic professions a great deal. I hear you say this Stage two is a

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  17. And it's up to us to select what it is that we pay attention to. So that's, you know, it's very much the same as listening, which is selecting certain things to pay attention to and then making them mean something. Well, it's the same with gratitude. There's always something, or usually, there's something you can focus on and say, okay, there's a thing I can be grateful for. So that's it. Yeah, faith love acceptance, gratitude. So there's a mine, and I know that's my moral compass, and that's what I try to be in life. And I do recommend to anybody listening to this, if you've never written your values down, think about it, not the ones that you think will be accepted by... More people out there, the ones that actually ring true in your heart. What does your heart tell you? And then you've got a map. You've got a route.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  18. It's important to focus our attention on the good things because a lot of this is about where you focus, isn't it? All the time. Reality is huge. It's all around us. We don't perceive reality. We have a map in our head.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  19. Totally is. I don't like that kitsch phrase and attitude of gratitude, but it is really important to me, you know, to do a gratitude list, when I'm feeling miserable, when I'm feeling down, you know, I've got a cold. Yes, but let's now look at all the good things that I've got in my life. You know, I have a loving partner, I have two gorgeous little children. I live in amazing Orkney, which is a joy every day. You know, there are so many things to be grateful for, and I've got some financial security, I've got, you know, so much in life to be thankful for that way outweighs normally the bad things. Now, that's not true for everybody. You know, if I were living in Kerson at the moment, for example, or somewhere like that, there would be a lot more to be ungrateful for, to be frightened about, and so forth. I'm not saying that in a kind of bland way, but even in the worst places.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  20. Why are you like this? Why are you doing this? Well, that's the kind of tree that person is. And you don't get angry at trees for being that kind of tree. So that is the kind of person that is in front of you. Accept.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  21. So love in that way wishing people well. And of course love for family and love for life as well. Just being positive, you know. The A is acceptance, which is a really important thing to me. I tend to try and go with the flow if an opportunity comes along. I'll try that. There's a reason that's come along. So I'm not getting into, you know, the secret or any of those things, but I do tend to believe that things come to me for a reason, you know, whether it's God or the universe or whatever one wants to say. I'm happy to go with the flow and to accept. Also, when things don't work, you know, I don't bang my head against a brick wall forever trying to make them work. Okay, that's not working. We'll try something else. So acceptance. And also of people as they are, that's really, really important. We spend a lot of time disparaging people.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  22. Not religiously again. Just bless you, I wish you well. And if you get into that habit of walking around going bless you, person who just got in my way, it is amazing the difference it makes to your likeness of being. It's like walking floating three inches above the ground. You meet people's gaze and you might even share a smile because you're not guilty about you were just thinking they're horrible. You know, whereas you've got this nasty voice going on in your head all the time, you don't look at people in case you catch their eye and they can see what you were thinking.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  23. Find a way. Yeah. So Faith. The L is love. By which I mean thinking well of people. And there's a great practice that a very wise old friend of mine gave me many, many years ago, which is amazing. Instead of walking around, you know, we're in London right now. I live in a much more remote place. So walking around London, you're always walking through people. And we have this, if we're not careful, we have this nasty voice in our head. Get out of my way, you fatted idiot. And oh, you're ugly and you're stupid. And, you know, this kind of nasty side of us, which is doing a little monologue and being really judgmental and critical about people, instead of that, it's cultivating a habit of saying in the head, not out loud, bless you.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  24. It's something that you believe in that is what they call in business, a North Star for your life. It's something that you will sacrifice to achieve. So I tell you mine. I've got four values which I made into an acronym because I have a terrible memory, so I like acronyms. The acronym is flag. So they are faith, and that is all will be well. I'm not talking about a religious faith, I'm just talking about the sense that all will be well, because to me, if I have faith that the future will be okay, it gives me the courage to take things on, try things, and find out. You know, it may be a disaster, but if I get to the disaster, I've had a nicer journey Then if I am always, oh, it's going to be a disaster, it's going to be a disaster. There you are, I told you. Well, I've had a miserable journey and I've ended up at disaster.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  25. Well, okay, yeah, that's worth challenging, isn't it? So, this is a great exercise. I mean, I strongly recommend everybody does this because not many people do. You know, we just live our life in this kind of bumping into things, making it up as we go along way. If you have values, that's your moral compass. If you have values, you're tending to define who you are, and then you can be authentic.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  26. Absolutely. Cancer, cancer, cancel and make people wrong, left, right, and center be judgmental. That's one of the seven deadly sins I talked about in that TED talk is judgmentalism Is pointing the finger at people, you know, the kind of parent whose son or daughter comes home and says, I got 95% in the test and says, what happened to the other five? You know, it's difficult to be around people who are that finger pointy.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  27. If you're wrong, I am writer and that is a slippery slope. That's a slippery slope of depersonalization, of dehumanization, of bias and hatred. And, you know, at the bottom of that slope is the kind of the ISIS answer to the world. Disagree with me, I'll kill you. So that's a dangerous slope, and the media have been contributing to that slope, you know, all this outrage addiction that we see in the world. That's outrageous. Somebody's to blame, somebody should be punished. And that's all me saying, yes, somebody should be punished. I'm right, they're wrong. So it's this kind of ego fire that we have building inside of us the desire to be the rightest person.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  28. Has made this way, way, way worse, where you go online and then you say, There you are. I know I was right. 10,000 people agree with me. Yeah, but there's a million who don't. But you don't go and ask them. You just go and find the people you agree with in order to validate your point of view. And that is why we get these extreme, you know, conspiracy theory silos of people who have nutty views and are persuading each other that they're right because they only talk to each other. They don't go and check, you know, kick the tires of the thing and check, is there an alternative hypothesis here that would be perhaps worth entertaining? So I think that's a bit dangerous at the moment. And it's all about this need to be right. And of course, what's the easiest way for me to be right is to make you wrong.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  29. I think so. We live in a world where social media and viral opinion spreading make it quite hard to be truly an authentic. I mean, there's a lot of companies, a lot of individuals who do what's now called virtue signaling. And people can spot that. You know, we can catch the whiff of manipulative, inauthentic stances that are trying to put us across in the most acceptable way, whatever the current is, whatever the current style is to be utterly acceptable and socially right. So to me, this is, again, this is part of the human need to be right and to be seen to be right, which is a huge problem in the world right now, I think. I mean, we're seeing silos all over the world, the internet.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  30. It's a place where people expect to learn, to be transported, to be changed by almost every talk. So the talk does that. They love you.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  31. Gestures have been rehearsed a hundred times and was there for the, I mean, there was a time at Ted when it was almost a regurta cry in a TED talk. And I remember seeing there was a talk by an international banker or something about economics who halfway through talked about his fatherhood deceased and the tears came. I thought, please, this is, this is like being put in by a coach who says, you've got to connect emotionally. And it was just incongruous, really. I think it's all about being yourself. I mean, that's the A of Hale being authentic. Being yourself is fine. It's so much easier than trying to be somebody else. And having the faith that if you are yourself and you've got a good message, that people will be with you on the journey and will be on your side. That's certainly the case at Ted. People don't go to, it's not a stand-up comedy night where people throw things.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  32. Even if you forget your words, you can actually say, I'm terribly sorry, I forgotten where I was and everybody. I mean, I've seen that happen at Ted people who rely on memory, which is a very, very high risk strategy to me. I always use slides. But if you go on stage and you've got a memory palace or a chain or one of those roots and you're relying on that and you lose the chain breaks and you cast adrift in an ocean of terror, I've seen it happen. And what happens when somebody goes red and starts shaking and says, I'm so sorry, I've completely forgotten what comes next. The audience starts to applaud. Because they're on your side. It's not the end of the world. And actually, that can make a deeper relationship than being slick and perfect and brilliant at every moment. I've seen people who are overconfident, over rehearsed, where you know every one of those.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  33. But the confidence to do it comes from practice and that's what I always say to people. It's part of my course. You know, I talk about doing things, just doing the thing, speaking in public, toastmasters, for example. You know, they're in every city in the world. You can go and join a Toastmasters chapter and start speaking in front of people. That's what they do. And as you do it, you become more and more familiar with what goes on.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  34. Public speaking like anything else, it's like riding a bike. If you do it enough, you become confident. The first time you or I drove a car, our hands were welded to the wheel, you know, and we were shaking with terror. Now you drive a car and you think about everything but driving, you know. So it's just falling off a log. I've done enough speaking now that I do not get frightened anymore, nervous, yes. Nervous is good. Nervous gives you the right chemicals to perform at your peak. So I never want to lose contact with that. And I think that's true of anybody only a professional footballer before a game. Nerves will be there, adrenaline. It's taking you up to the next level. Once you get bored with what you're doing, should you be doing it? That's a big question.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  35. And more than that, the ability to sound convincing and to persuade people that that is in fact the case. And it's taken me decades to get over that, actually, to discover humility and to discover the importance of being authentic about what I actually can do. So, yes, I think.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  36. Yeah, it's important, although it's interesting to note that a lot of the people who've given some of the best TED talks, like me, are actually introverts. I'm not an extrovert. It's not that natural for me to do these things. And it's also true of people like Susan Kane, introvert, you can stand on a stage and you can overcome the fear, which is part of growing as a human being, I think, doing things which are challenging and pushing through the barriers and doing it anyway. So, yes, confidence is important. I mean, we could have a long conversation about confidence because I was educated in a top public school. And I think one of the things that top public schools in the UK do is to give you an overbearing arrogance and to make you absolutely convinced that you know everything about everything.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  37. So every gesture, every moment of that is maximum consciousness of being me and communicating with those people. So it's kind of like switching the light onto maximum intensity. And I really love that. That experience has colored the way I treat life in general now because it's my biggest passion is to become more and more conscious, to grow a little every day, to become more conscious every day. And speaking helps with that.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  38. Whether you're conscious You know the thing I love most about public speaking It's making me more conscious in that moment than anywhere else. Standing on a stage, you know, I've talked to audiences of eleven thousand people. There's a big spotlight, there's cameras on you. You're standing on a stage. 11,000 people are looking at you. If you're not conscious in that moment, you've got a problem.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  39. For example, got restricted timbre. I mean timbre is the quality of your voice, and we tend to like voices that we would describe in the way we would describe a hot chocolate, rich, dark, warm, sweet, smooth, all of those words. If that's not you listening to this, and you have a great voice, but if somebody's got a thin, squeaky voice or scratchy voice or whatever it may be, get a vocal coach. It can be worked on. These are things that normally we're in a habit the way we speak is partly derived from our physical being. I mean, we have a body. There are resonant cavities. We have vocal cords. But it's also how we use it. And that's much more important. Anybody can learn to maximize their voice and to make the most of it. So that's about the instrument itself and then how you play it, what emotion you put into it.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  40. So, yes, working on your voice is About variety, it's about breathing, it's about being comfortable with silence, for example, not filling every tiny little gap with ums, you knows, you know what I mean? Verbal ticks. So all of these things, it's quite important to record yourself, listen back, and start to take it as a skill and as mastery. Become your own coach effectively. I mean, I'm sure you watch back your podcast, and there's always something to learn. There's always something to look at and to say, oh, okay, I could have not done that or I could have said that better or whatever it might be. And that's how we become masters. And of course, you can get a coach, a vocal coach, a singing coach, a drama coach, an acting coach, a speaking coach. There are lots of them out there. So anybody who's...

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  41. Delivery, which is route one for emotion. It's absolutely crucial in speaking. And it's also the rhythm of your speaking, the gaps you leave, and the emphasis you put on words. So it's understanding how to, it's not just reading a script flat, it's putting your personality into what you're saying. And that makes all the difference in the world. So anybody who it's interesting, I mean, I have friends who run voice server studios and actors come in to read things, TV commercials, books and whatnot. Some actors can read, some can't. It's not a skill that everybody possesses to be able to read something or speak in an interesting way that's not a script you learn and then you really, really work on it and so forth. Just reading something, it's quite technical, actually. You have to get yourself out of the way.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  42. center in Helsinki which was designed by a brilliant architect called Toyota and is acoustic the unbelievable and at the end of my talk there was a little tiny ripple of applause and I thought ah bombed they didn't like it you know if they'd been America it'd be whooping and hollering and whatever going on and I went down for a coffee and people came up to me and said Thank you that was the best talk we have had for some years As fins for you, they're very taciturn, quiet people they don't get very excited much Unless they've had a vodka, perhaps. But you have to be adjusting to the prody or prosody of the audience you're speaking to. Prosody is both intonation and So the up and down

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  43. I think variety just in general is a very important aspect of speaking. So you talked about people who are monotonic and that literally means one tone. So if I speak like this through the whole podcast, it would be extremely boring for people. There's not a lot of intonation going on there. I don't get any emotional resonance speaking like that. So it's just boring. So intonation, the up and down of speaking is really important. It's also crucial to be sensitive to cultural differences in that. For example, in Scandinavia, they have much restricted prosody or intonation compared to, say, the Latin countries where, you know, people, it's very up and down like this the whole time. I'm croaking here. I remember doing a talk in Finland in the amazing concert.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  44. Absolutely, releases all sorts of good, the happy chemicals into your system as well, exercise, but breathing is a very, very good for you, generally. And we don't do enough of it.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  45. And that static apnea. Then you've got the free divers. There are things we can do with our lungs which are beyond imagining virtually. And yet most of us just breathe a little tiny, tiny breaths. So it's good for you as well to exercise your lungs, to inflate them. I had unfortunately a few years ago a pulmonary embolism, which is quite scary. I mean, it can kill you, and that's blood clots going to the lung. They have to go through the heart to get to the lung so that, you know, that's where you can die. And so my lungs are not as efficient as they were before that. And it's made me even more conscious of the importance of deep breathing, of expanding the lung capacity. It's part of being healthy apart from anything else to have great lung capacity.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  46. Gets you into it. Well, what is it? Aristotle said excellence is no, we are what we do repeatedly. So excellence is not an act, it's habit So it gets you into the habit of breathing better and deeper. And when you're speaking in public, there's nothing wrong with taking a deep breath and filling your lungs. Actors do it all the time. I mean, a singer can sing for the most enormously long note. You know, what's the world record for static apnea twenty eight minutes? Something like that lying at the bottom of a swimming pool on one breath

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  47. It's very important to breathe deeply and to get into that practice. Also a great cure for nerves. You know, have you come on stage and you're a little bit like this? Hello, everybody then a big, deep breath, and then

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  48. Breathing practice maybe you do yoga, maybe something else. Jane, my wonderful fianc ⁇, has taught me a breathing practice which is very, very simple. Anybody can do it. And it's called resonant breathing, which is breathing in through your nose. And then out through your mouth, like as if you're blowing. So you can hear it, and you practice that and lengthen you count and lengthen the in breath and lengthen the outbreath. And also we ought to be breathing from our diaphragm, from our stomach, because, you know, if you watch a baby breathing, it's their stomach that goes up and down, not the chest. So just developing that. I mean, I wonder people listening to this podcast, when's the last time you took a really deep breath? We tend to breathe, you know, just to a fraction of our lungs, like a little bird. But with your voice

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  49. Treating your voice as a skill is the first thing. So becoming conscious that this is a skill. It's not a natural capability. Just like listening is a skill, hearing is a capability, listening is a skill. So I very much talk about these two things as skills, speaking and listening are skills that we do not teach in school or university, which is mad. So we have to take it upon ourselves because they matter, you know. They affect our outcomes in life. They affect, I always say, our happiness, our effectiveness, and our well being are fundamentally affected by whether we master the skills of speaking and listening. So in terms of speaking, understanding there's a vocal toolbox is the first thing. So things like breathing. Your voice is just breath. That's all it is. Breath moving across your vocal cords. And in order to speak well, it's very good to develop.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT

  50. Of course well, actually even more than that, below that, what's the most important part of the sales conversation? Listening. It's not the speaker, it's the listening, listening to understand the other person to go on to their island. Because if you can't, it's a waste of time. How many times have we all had that irritating sales conversation where somebody's trying to sell something we don't at all need because they're not listening? So Pata, you know, it can be good, but really well targeted talking to somebody to whom we have listened, respected, and understand. That's a different thing. That's powerful.

    2022-09-22 · The Diary of a CEO · The Speaking Expert: How To Speak So Everyone Hears You: Julian Treasure · IDENTIFIED FROM THE TRANSCRIPT