← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Caroline Voaden

MP for South Devon · Liberal Democrat · United Kingdom

IN THEIR OWN WORDS

I agree that social prescribers do a fantastic job. I recently met members of Veterans Outdoors near Totnes, and visited the Vounder Therapy Garden at the Eden Project through the parliamentary knowledge schemes.

SOCIAL PRESCRIBING · 2026-07-14 · READ IN HANSARD

The NFU is concerned that the £240 million allocated for new sustainable farming incentive agreements in 2026 does not match the scale of farmers’ environmental ambitions and will not allow all farmers with expiring agreements a reasonable opportunity to access ongoing environmental land management schemes funding.

FARM BUSINESS SUSTAINABILITY · 2026-07-09 · READ IN HANSARD

I have four coastguard stations in South Devon—Kingsbridge, Dartmouth, Brixham and Bigbury—and hundreds of volunteers, many of whom have written to me with their concerns about these changes. The Kingsbridge team have been out 34 times this year.

MARITIME AND COASTGUARD AGENCY · 2026-07-08 · READ IN HANSARD

The recent Milburn review is clear that mental health has become a primary driver of youth disengagement, not a secondary consideration. Rising anxiety, neurodiversity and long-term health conditions are reshaping who participates in post-16 education.

OUTDOOR EDUCATION · 2026-07-07 · READ IN HANSARD

The answer is outdoor learning. It is staggering to read that the amount of time children spend outside has fallen by 50% in a single generation, that children roam just 300 metres from home and that a fifth of children in the most deprived parts of the country never spend meaningful time outdoors.

OUTDOOR EDUCATION · 2026-07-07 · READ IN HANSARD

I was thrilled to be able to connect Harbertonford Church of England primary school with volunteers from Force 4 Nature, who turned up and built raised veg beds in the playground so the pupils can learn how to grow healthy food, which they can eat in school.

OUTDOOR EDUCATION · 2026-07-07 · READ IN HANSARD

The complete record

Every one of 602 lines we hold for Caroline Voaden, in date order, each linked to its source. Free to read, in full, without an account. Page 11 of 13.

  1. Neither of those trade deals even come close to touching the sides of what we have lost through Brexit, which is why the Liberal Democrats are calling on the Government to approach next week’s summit with ambition and boldness and to agree a road map and a timeline for the creation of a new, bespoke UK-EU customs union to free up the red tape that is strangling our businesses. We have had lots of examples. I could give the House many from my constituency, but in the interest of time I will move on. I also want to see us agree a youth mobility scheme as part of next week’s summit. It would be a win-win for young people and deliver a boost for our economy. Yes, we do want to see young people coming over here. I no longer want to see the pubs in my constituency closed two days a week because they cannot get the staff.

    UK-EU SUMMIT · 2025-05-13 · READ IN HANSARD

  2. Looking forward to the summit next week, I would like to focus on reality, not rhetoric. The former Prime Minister, Boris Johnson, said in May 2016: “We think that leaving the single market would weaken our economy and hurt jobs, trade and investment”. That is exactly what we have seen: an act of economic self-harm that no other country is dreaming of. Research by Aston University has shown that exports to the EU have fallen by 27% since Brexit, and the Office for Budget Responsibility has projected a long-term reduction in GDP of 4% relative to remaining in the EU. In contrast, the great Brexit benefit of the Australia trade deal negotiated by the Conservatives was projected to increase UK GDP by just 0.08%, and the Government’s new India trade deal, while welcome, is estimated to add only 0.1% to GDP.

    UK-EU SUMMIT · 2025-05-13 · READ IN HANSARD

  3. We are here to look forward to the UK-EU summit next week and not to relive the past; although, listening to today’s debate, I feel like I have gone back about 10 years. As we look forward, it is important that we all, in this place, do what we can to make the lives of people across the UK better. That is our job. Even though the hon. Member for Harwich and North Essex (Sir Bernard Jenkin), who is no longer in his place, would probably not agree, times change, as do opinions. We know that many people—even some of those who might have voted for it—now realise that Brexit has damaged our economy and our country. We only need to compare the result of the election in 2015 with the result last year for the Conservative party to see that opinions can change quite drastically.

    UK-EU SUMMIT · 2025-05-13 · READ IN HANSARD

  4. My constituents are extremely concerned about changes to the PIP assessment system, and particularly how they will affect people with mental health issues and fluctuating long-term conditions. Those people may not be able to show the required evidence of how their ability to function is impacted, since their experiences do not always fit within the daily living and mobility assessment criteria. Can the Minister assure me that the assessment system will be updated to take those genuine challenges into account?

    TOPICAL QUESTIONS · 2025-05-12 · READ IN HANSARD

  5. The Secretary of State says that free trade is essential for growth. What a shame that the trade across the UK is still so badly affected by us not being part of the customs union. When Labour was in opposition, he called for “a proper role for Parliament in how trade deals are ratified”, and argued that there needed to be “a much higher level of scrutiny than we are seeing now” under the previous Government. There are clearly many questions about how the deal will affect businesses in Northern Ireland. We have seen how the Australia trade deal has been allowed to undermine British farmers across the UK, animal welfare and food standards, thanks to a lack of parliamentary scrutiny under the Conservatives. Farmers in my constituency are worried that American agribusiness will undercut them with inferior meat.

    US-UK TRADE DEAL: NORTHERN IRELAND · 2025-05-12 · READ IN HANSARD

  6. Will the Minister provide reassurance that Members of this House will be given the opportunity to fully scrutinise and vote on the new trade deal with the United States?

    US-UK TRADE DEAL: NORTHERN IRELAND · 2025-05-12 · READ IN HANSARD

  7. It is harrowing to witness such a critical sector continuously overlooked… This change will, without doubt, have a tangible and far-reaching impact… For many, this decision will not only reduce capacity—it may very well close doors.” The Liberal Democrats are pushing for more safe and legal routes for refugees, which we know will be crucial to help stop these dangerous channel crossings—

    BORDER SECURITY, ASYLUM AND IMMIGRATION BILL · 2025-05-12 · READ IN HANSARD

  8. A study by the Centre for Entrepreneurs shows that one in seven UK companies is founded by a migrant: 17% of non-UK nationals have launched businesses compared with just 10% of UK-born individuals. The reality is that we have an ageing population, with more people than ever aged over 85 who depend on services. We have fewer people paying tax, working and providing services, and more who have greater needs, particularly in health and care. The chief operations officer of CareYourWay franchising told me: “We are both baffled and deeply concerned by the government’s decision to revoke the visa route for social care workers.

    BORDER SECURITY, ASYLUM AND IMMIGRATION BILL · 2025-05-12 · READ IN HANSARD

  9. While they wait, asylum seekers are trapped in limbo, unable to work or rebuild their lives and forced to depend on Government funds. This benefits no one. The Liberal Democrats’ new clause 21 would lift the restrictions on asylum seekers engaging in employment, which would help to manage the cost of asylum, benefit the UK economy and help asylum seekers to integrate. Evidence from the Refugee Council shows that, in the medium to long term, refugees in the UK make a net positive fiscal contribution. Initially, they rely more on public services, but within five to 10 years their tax contributions exceed their cost to the state. After five years, 60% to 70% are employed, approaching the national average for employment rates.

    BORDER SECURITY, ASYLUM AND IMMIGRATION BILL · 2025-05-12 · READ IN HANSARD

  10. We need to assess their asylum claims quickly and efficiently, and then help them into the workforce so they can start earning money, supporting themselves, contributing to the economy and, just as importantly, integrating properly into our society. The hon. Member for Clacton (Nigel Farage) said on Radio 4 this weekend that his party’s chairman, the child of immigrants from Sri Lanka, was intensely patriotic, saying: “The whole point of coming to a country is that you adopt it”. That is exactly what asylum seekers will do when given refuge by a country that offers them safety. We have seen it since time began. Indeed, many in this House are the children of immigrants who have given back enthusiastically to the country that welcomed them. The asylum backlog stood at 91,000 at the end of 2024.

    BORDER SECURITY, ASYLUM AND IMMIGRATION BILL · 2025-05-12 · READ IN HANSARD

  11. I would like to focus on new clause 21. We can all see that the asylum system is broken and expensive, and the horror of people arriving in a desperate state on small boats is causing division and anger across our country. However, turning to a populist party that throws out soundbites that appeal to many but fall apart at the first hint of real scrutiny is not the answer. How do we address this problem? First, we need to dial down the volume and the divisiveness in this debate, and to talk about these people as humans, not numbers. We need to open up safe and legal routes for people genuinely fleeing war, persecution and conflict.

    BORDER SECURITY, ASYLUM AND IMMIGRATION BILL · 2025-05-12 · READ IN HANSARD

  12. Unlike many others in the House, I cannot say that my area—Totnes—has film studios, or that a major movie has been made in my constituency, but we do have a lot of creatives living in our community, from writers to musicians and producers. We also have a costume maker, who happens to be my daughter. I am very proud of her and she is entering this industry—an industry that we should all be proud of. If these tariffs materialise, they will deal another blow to the UK film industry following the strikes that we have already seen. Will the Minister assure us that he is ready to protect and insulate the UK film industry and all the jobs that it sustains, particularly freelance jobs, by pushing for either tax credits or business rate adjustments?

    UNITED STATES FILM TARIFF · 2025-05-07 · READ IN HANSARD

  13. It is vital that AI companies comply with copyright legislation, which clearly has to be updated to meet the requirements of the brave new world of tech that we now live in.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  14. Losing a child is horrific enough, but being refused access to her son’s social media data to find out why he died was a second unacceptable agony. That must be changed, and all ISPs should be compelled to comply. New clause 11 would make that happen. I heard what the Minister said about coroners, but I strongly believe that legislation is needed, with a requirement to release data or provide access to their children’s account for any parent or guardian of someone under 18 who has died. There is, as far as I can see, no reason not to support this new clause. Briefly, I echo calls from across the House to support new clause 2 in support of our creatives. Creativity is a uniquely human endeavour. Like others, I have been contacted by many creators who do not want their output stolen by AI companies without consent or permission.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  15. The addictive nature of the algorithm is pernicious, and as legislators we can do something about it by agreeing to this new clause 1. It is time to go further. This Bill does not do it, but it is time that we devised legislation to save the next generation of teenagers from the horrors of online harm. Ofcom’s new children’s code provides hope that someone ticking a box to say they are an adult will no longer be enough to allow access to adult sites. That is a good place to start; let us hope it works. If it does not, we need to take quick and robust action to move further with legislation. Given the nature of the harms that exist online, I also support new clause 11 and strongly urge the Government to support it. No parent should have to go through the agony experienced by Ellen Roome.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  16. They would still be able to access social media to connect with friends and access relevant services, which is important, but the new clause would retain exceptions for health and educational purposes, so that children who were seeking help could still find it. We know that there is a correlation between greater social media use among young people since 2012 and worsening mental health outcomes. Teachers tell me regularly that children are struggling to concentrate and stay awake because of lack of sleep. Some are literally addicted to their phones, with 23% of 13-year-old girls in the UK displaying problematic social media use. The evidence is before us. It is time to act now—not in 18 months and not in a couple of years.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  17. Girls are starving themselves to achieve an unrealistic body image because their reality is warped by airbrushed images, and kids who are struggling socially are sucked in by content promoting self-harm and even suicide. One constituent told me, “I set up a TikTok account as a 13-year-old to test the horrors, and half a day later had self-harm content dominating on the feed. I did not search for it; it found me. What kind of hell is this? It is time we gave our children back their childhood.” New clause 1 would help to address the addictive nature of endless content that reels children in and keeps them hooked. It would raise the minimum age for social media data processing from 13 to 16 right now, meaning that social media companies would not be able to process children’s data for algorithmic purposes.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  18. I rise to speak to new clauses 1 and 11, and briefly to new clause 2. The Liberal Democrats believe that the Government have missed a trick by not including in this Bill stronger provisions on children’s online safety. It is time for us to start treating the mental health issues arising from social media use and phone addiction as a public health crisis, and to act accordingly. We know that children as young as nine and 10 are watching hardcore, violent pornography. By the time they are in their teens, it has become so normalised that they think violent sexual acts such as choking are normal—it certainly was not when we were teenagers.

    DATA (USE AND ACCESS) BILL [LORDS] · 2025-05-07 · READ IN HANSARD

  19. I represent that neighbouring constituency, and those in the largely rural area of South Devon will be severely threatened by the closure of out-of-hours coronary care in Torbay because somebody decided it would be a good idea to merge it with coronary care in Exeter, meaning a potential increase of up to 45 minutes in ambulance times for constituents from the south of my constituency to get to hospital. It is clearly going to put people in critical danger, and I am sure my hon. Friend would agree that we desperately need the integrated care board to reconsider this poorly thought-out decision.

    HOSPITALS · 2025-04-23 · READ IN HANSARD

  20. The situation is not sustainable and nor should it be acceptable. The current Government’s decision to delay urgent repairs is not just a poor decision, but a false economy. We are spending so much money shoring up a hospital, when fixing it would cost less than holding it together with scaffolding. Keeping hospitals such as Torbay going with temporary fixes and emergency maintenance is far more expensive in the long term than investing in the proper infrastructure now. We need the Government to find innovative ways to finance critical repairs. Patients and staff in Torbay and across the country deserve better than another decade of waiting.

    HOSPITALS · 2025-04-23 · READ IN HANSARD

  21. Last year, the ear, nose and throat department was forced to cancel a full week of out-patient care after a sewage leak. The main tower of the hospital is literally being held together by scaffolding, which costs £1 million a week. Operating theatres lack adequate temperature control, and the pathology department, which plays a critical role in cancer diagnosis and other urgent care, is operating out of a rotting portacabin with holes in the walls. That temporary accommodation has been in place for more than 40 years. This hospital is operating at 98% capacity—far above safe levels. It is running at full tilt every day under conditions that make effective, safe care more and more difficult to provide. I have to give a huge shout-out to the incredible staff at Torbay hospital who keep that place going.

    HOSPITALS · 2025-04-23 · READ IN HANSARD

  22. That means seven more years of staff working in outdated, inadequate conditions and patients receiving care in a facility that no longer meets the basic standards expected of a modern health service. The case for urgent and sustained investment could not be clearer. The total cost of eradicating the maintenance backlog at Torbay hospital now stands at £53.6 million—small beer compared with some colleagues’ constituencies. Of that, £4.6 million is needed to address high-risk issues, which are those, in the NHS’s own terms, that pose a direct threat to the safety of patients or the day-to-day functioning of the hospital. Nearly £1 in every £10 needed for repairs is to fix problems that are considered an urgent threat to health and safety. That is simply unacceptable in any modern healthcare system.

    HOSPITALS · 2025-04-23 · READ IN HANSARD

  23. I am going to change the tone of the debate a little bit from the hon. Member for Watford (Matt Turmaine) and welcome the Minister’s comments about a strategy for hospital building that is based in reality and not on a fantasy programme that had no funding behind it. It is also good to hear that capital funding will be ringfenced. When Labour came into office, it promised to end sticking-plaster politics, but that seems to be exactly what it is offering to Torbay hospital: a small sticking plaster to hold together a gaping wound. Torbay hospital serves a critical role for my largely rural constituency of South Devon and faces immense pressure every single day. Nearly all of the hospital estate is currently unfit for purpose, yet under the Government’s timeline, construction on a rebuild is not due to begin until 2032.

    HOSPITALS · 2025-04-23 · READ IN HANSARD

  24. In South Devon last year, we had an astonishing 49,904 hours of sewage leaks, or 5.69 years-worth of sewage pouring into the glorious Dart and Avon and into the sea around South Devon. Meanwhile, my constituents write to me about bills that have gone up by as much as 50%. Does my hon. Friend agree that it is an outrage that the privatised water companies are able to carry on increasing bills, increasing dividends to shareholders and paying multimillion-pound salaries to CEOs while this obscenity of sewage pouring into our rivers, seas and lakes continues?

    SEWAGE · 2025-04-23 · READ IN HANSARD

  25. The Liberal Democrats have long called for reform for the 4.8 million existing leasehold properties in England. In fact, it has been a campaign of ours since Lloyd George introduced the people’s Budget in 1909. We will keep going until we see some change. We want leasehold tenures abolished for all properties, including flats, and we want all existing leaseholds converted into either freeholds or, where appropriate, commonholds. We are disappointed that existing leaseholders are not covered by the Government’s proposals and we urge a rethink.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  26. They cost significant amounts of money and sometimes lead to the loss of the entire value of a property investment at the point of resale. The situation for both leaseholders and freeholders has become so bad that such estates are now commonly referred to as “fleecehold” instead of leasehold. We note that the Government’s White Paper on leasehold reform, published last month, said that their legislation will make conversion to commonhold easier, but we feel that that will not go far enough. We look forward to seeing the legislation laid before the House. The previous Secretary of State—then the Secretary of State for Levelling Up, Housing and Communities—said that he was a “man in a hurry” to liberate leaseholders from unfair practices. He clearly was not in quite enough of a hurry, so I urge haste on the current Secretary of State.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  27. I beg to move, That this House has considered residential estate management companies. I thank the Backbench Business Committee for listing this debate. It is a pleasure to serve under your chairmanship, Mr Stuart. It is good to see so many MPs back straight after the Easter break, ready to get stuck into the gritty issue of residential estate management companies, whose poor business practices have affected so many of our constituents. In that spirit, I come here today to address the Minister and to call for urgency from the Government in dealing with some serious issues, and for more regulation and new legislation. The issues raised repeatedly by constituents cause not just frustration, but in some cases serious distress.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  28. I believe we are looking at the next great scandal of our time: companies that may be owned by a shadowy collection of overseas investors eating up the smaller players in the UK market, building up their wealth and size so that they can ride roughshod over anyone who is tenacious enough to question their methods or ask for legitimate explanations of where their money has gone.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  29. Whichever way we look at it, residents—whether housing association tenants, private tenants, owner-occupiers or retirees, living in a house or a flat—are being ignored, dismissed, intimidated and, frankly, fleeced by management companies that are not subject to any kind of regulation. We have all seen what happened in the water industry when private operators were allowed to focus solely on the profit line, ignoring their responsibilities to the environment while keeping shareholders happy.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  30. Yes, I absolutely agree. I will come on to that a little later. To get back to the core issue of estate management companies, every type of resident—leaseholders and freeholders—is affected by rogue practices. Perversely, the situation is often more difficult for freeholders, who do not have the same statutory rights as leaseholders to take challenges to a first-tier tribunal. Where the landlord of an estate is a housing association, no one has any right to go to tribunal if that landlord fails to manage the property properly. That, too, needs to be looked at, but it falls outside the scope of today’s debate.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  31. He must feel very popular with so many invitations to Parliament, but it is rather a reflection of the desperation of so many of our constituents, who have exhausted all other avenues to raise complaints with FirstPort. Martin King’s company manages more than 310,000 homes across England, Wales and Scotland, so we are talking about at least half a million people dealing with just this one company. It is extremely disappointing to report that since the Lib Dem meeting, at which great things were promised, the only response we have received from the south-west regional operations director for the company has been one automatic email reply. It is not good enough.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  32. I absolutely agree and will come on to that as well. As a new MP coming into this place, I realised that some issues would be pertinent only to my constituency and others would reflect similar casework elsewhere, but when I reached out to colleagues to see who else was dealing with casework about estate management and particularly FirstPort, I was shocked at the response I got. At least half my hon. Friends on the Liberal Democrat Benches are supporting residents whose properties and estates are managed by FirstPort, and a dozen of us were in the room to question managing director Martin King when he responded to our invitation and came to Parliament to answer some of our more urgent questions. Following our invitation, he was also invited by Labour and Conservative MPs.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  33. Ahead of this debate, I asked the Chamber engagement team to engage with people who had signed relevant petitions. More than 1,100 people responded, one third of whom were freeholders. Ninety-four per cent said they were unhappy or very unhappy with the services provided by their management company; 94% said the service charges were unfair; and 94% said the transparency of what the service charges were for was completely inadequate.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  34. The CMA has recommended mandatory adoption by local councils of public amenities on new housing estates. Even when roads are accessible to the general public and green spaces can be enjoyed or used by anyone, residents can end up being responsible for their upkeep through service charges. The tenants of such developments pay both council tax and an estate management charge, yet they often receive a far worse service than those who live in adopted developments and are subject only to council tax, so I urge the Minister to consider ending the practice of shared ownership of public spaces for the vast majority of new developments. I would like to see a presumption that the shared areas around new developments are almost always adopted by the local authority where the development is standard in nature.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  35. I agree that it is an absolute disgrace. We must have some kind of legislation to bring these companies to book. In the UK, we have a rather strange situation whereby a new housing estate is built, but the council may not adopt the new area, so the builder has responsibility for roads, green spaces and communal areas and then passes that on to a third-party management company. Residents end up paying council tax on the one hand and estate management fees on the other. These charges can increase at any time, with no accountability or redress. The Competition and Markets Authority has recommended ending the private estates model, which has been used for 40% of all new builds across Britain in the last five years, and potentially more, as the hon. Member for Warwick and Leamington (Matt Western) said.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  36. They talked of broken lifts, flooded car parks, leaking ceilings, including one that has been leaking for nine years, exorbitant insurance charges—the list goes on and on.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  37. I am glad that the hon. Lady says that the Government are in a hurry. We are looking forward to seeing the legislation come before the House. Out of the 1,100 people to whom I was referring, only 10 were happy with the way things were going with their management company. By anyone’s measure, that is a pretty shocking state of affairs. Respondents talked of shoddy workmanship, years of delays in getting repairs done, charges for gardening where no gardens exist, charges for new windows when windows are not replaced, charges for buildings insurance when there are no communal buildings, charges for new light bulbs when there is no communal lighting—it would be funny if it were not so serious.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  38. Will they introduce legislation to prevent management companies from charging residents for legal costs when they ask legitimate questions? Will they introduce legislation to professionalise the management of estates and buildings, with a basic level of service required and a mechanism for complaint and escalation that is easily accessible to residents? I look forward to the Minister’s response. I now leave it to other hon. Members to share experiences of the fleecehold nightmare.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  39. Their raison d’être is clearly not that of operating in the best interests of their residents. Estate management companies have had it too good for too long. As we look again in this place at leasehold properties, we must also look at the difficult situation for freeholders on privately managed estates. We need to bring forward leasehold reform as soon as possible. Does the Minister have a timeline for introducing the leasehold and commonhold reform Bill? Will the Government bring forward legislation to allow freeholders to challenge management charges and to take over the management of a development if they wish? Have the Government considered greater regulation of estate management companies, such as through an ombudsman, so that residents have some recourse when they encounter problems? If not, will they consider doing so?

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  40. Finally, I come to the nightmare scenario that people face if they dare to attempt to get rid of FirstPort as the management company. Resident groups that have made repeated attempts to release themselves from FirstPort’s management have met resistance and obfuscation, forcing them to retain lawyers and pushing legal fees into the tens of thousands. Those cases have taken an emotional toll on residents, many of whom are elderly. One case in my constituency has been going on for three years and is still not resolved. South-west based Baker Estates has sacked FirstPort from a new estate at Dartington because of non-performance. The Duchy of Cornwall also sacked the company at the vast Nansledan estate in Newquay. It is more than clear that these companies are not doing their job.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  41. Some months after putting it on the market she received an offer for £10,000 below the purchase price, which she accepted, but for months FirstPort did not answer requests for information, so eventually the buyer pulled out. The flat went back on the market at an even lower price, but still has not sold, three years after first being put on the market. Dr Richardson has now had to agree to sell the property through an assured buyer scheme and says there is likely to be nothing left once all the debts have been paid. She has shown me the figures—it has all gone. If FirstPort had done its job properly she would probably have sold the flat for a reasonable amount two years ago, but of course there is no offer of compensation from FirstPort.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  42. Management companies do not respond to requests for information from solicitors; sellers are charged thousands of pounds for management packs that are required for the sale but take months to arrive; buyers get frustrated and pull out, and the price of the property is impacted. Meanwhile, service charges keep rising and ground rents keep being charged. As my hon. Friend the Member for Cheltenham (Max Wilkinson) said, people are trapped in their properties. Service charges can make it impossible to sell, as they have risen way beyond those charged on new properties in the same area. Dr Janet Richardson’s father bought a flat for £106,000 in 2006. In 2022, he had to move into a care home and she tried to sell the flat.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  43. One resident said: “Our management company leverage their familiarity with legal processes and the vast financial resources at their disposal to bully and intimidate leaseholders.” This is not just about money; it is about how people feel living in a home that they may have put their life savings into buying. These homes are often sold as offering peace of mind, but one respondent said: “I’m drained, scared and mentally exhausted. It feels like I’m being financially and emotionally worn down for simply asking for basic transparency and fairness.” Another said: “My mental health has been seriously impacted by the state of our building. No one should be unhappy in their home or feel like they don’t want to go home.” When it comes time to sell, it is yet another tale of woe.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  44. A delay in bill payment caused by asking a legitimate question often leads to a penalty charge for late payment—a sharp practice that clearly has to end. What is more, people are being forced to pay for the privilege of having asked those questions. One respondent said: “I received a bill of more than £2,000 for incurring charges trying to see where my money was being spent—£25 per email, £35 per phone call and solicitor charges on top. I felt completely robbed.” Older people often feel bullied by management companies—scared to question charges, confused by badly written statements and threatened with legal action if they are late paying charges because of wanting to question something.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  45. The lack of transparency around service charges has been debated in this House many times, not least in December 2023 on Second Reading of the Bill that became the Leasehold and Freehold Reform Act 2024. It is way past time that management companies were required to act responsibly, treat residents with respect and provide timely, straightforward and accessible information to all residents, regardless of their status as leaseholders or freeholders, and regardless of age. One resident said: “We feel like we are being taken advantage of because they see us as old.” That is a common reflection of those living in retirement villages. Too often, questions go unanswered, letters and phone calls are ignored, and justifiable requests for clarity and information on charges get rebuffed or given such poor responses that they do not mean anything.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  46. The right hon. Member raises a very good point. The ownership of some of these companies is murky to say the least. Service charges are going up way beyond inflation, with no clear explanation of what the increases are for, and management companies refuse to give clear explanations when asked. At Camomile Lawn in Totnes in my constituency, residents were told that the annual contribution to a reserve fund had been increased from £2,000 to £8,000 a year—over 265%. Service charges were raised 23% based on a 10-year plan, but the plan was not shared with the residents, even when they asked. Accounting costs went up 55% in one year with no explanation given. This is a classic example of poor communication and a refusal to engage constructively with residents who want to understand the basis on which financial decisions are made.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  47. I will be very quick as we are short of time. I thank all hon. Members for coming and sharing their experiences. It is clear that there is a strong feeling in the House that we need to act and that millions of people are being badly served by estate management companies. It is good to hear that looking at the behaviour of estate management companies, as well as the position of leaseholders and freeholders, is on the Government’s agenda. I appreciate that this is a complicated area of legislation; the Minister laid that out clearly. We are willing to work across the House to reach some sensible steps forward in legislation so that there can be redress for people who have until now been badly affected by estate management companies and so that the practice ends forthwith. Question put and agreed to.

    RESIDENTIAL ESTATE MANAGEMENT COMPANIES · 2025-04-22 · READ IN HANSARD

  48. He is an absolute cycling champion and youth mentor, who has helped thousands of children and adults to gain the confidence to cycle safely and independently, inspiring lifelong habits, promoting wellbeing and sparking a love for cycling that has truly rippled out across families and communities. We need more people like Jon.

    ROAD SAFETY AND ACTIVE TRAVEL TO SCHOOL · 2025-04-22 · READ IN HANSARD

  49. It will link to Totnes a village that is just a few miles away, giving people there the ability to cycle into town safely, thereby cutting down on the amount of traffic coming into our small rural town. Such cycle routes are absolutely vital in rural areas, where the roads are extremely dangerous. They connect communities, allow people to avoid dangerous roads and provide a safe option for healthy active travel, which is so important for health and wellbeing as well as the environment. I would like to give a shout-out to Jon Oliverio, who lives in Torbay in my constituency.

    ROAD SAFETY AND ACTIVE TRAVEL TO SCHOOL · 2025-04-22 · READ IN HANSARD

  50. It is a pleasure to serve under your chairmanship, Mrs Hobhouse. Imagine being 14, 15 or 16 and being stuck in a rural village. For rural kids, bikes mean freedom. We have to make it easier to create cycle paths alongside dangerous rural roads, so that kids can have the freedom to travel independently. On that note, I would like—surprisingly—to do a shout-out for South West Water, which is seeking planning permission for a solar farm on the edge of Totnes. After 20 years of campaigning by local councillors and a very committed group of activists, South West Water has finally agreed to put a cycle path through that solar farm. We have not quite got it over the line yet, but I am putting on the record today that we really want to see it become a reality.

    ROAD SAFETY AND ACTIVE TRAVEL TO SCHOOL · 2025-04-22 · READ IN HANSARD