Kirsty Blackman
MP for Aberdeen North · Scottish National Party · United Kingdom
“I first raised the issue of self-generated images in Parliament more than four years ago. I have asked almost every single Culture, Media and Sport team about the issue of livestreaming. I am pleased to hear from the Secretary of State that action is being taken, and about the belt-and-braces approach that is coming in.”
“Labour promised £200 million for Grangemouth, none of which has materialised. Labour promised 1,000 jobs for GB Energy, and it turns out that a third of the 130 delivered so far are not actually in Scotland.”
“There is a geographical divide on this issue starker than I have ever seen in this place. Across all parties, every Member representing a Scottish constituency has stressed the issue of jobs, and how important this is to the north-east of Scotland.”
“There is a fundamental question here about what our priority is. Is it to reduce the bill, to reduce the amount of money that we are spending, or to ensure that disabled people can access all the human rights that the rest of us can, access society and be supported? We must recognise the extra costs of disability. What is the priority?”
“May I continue to encourage the Minister to talk to Social Security Scotland and our colleagues in the SNP Government about their experiences of the adult disability payment and whether the changes that have been implemented in Scotland would make a positive difference to those claiming PIP?”
“I will point out where things are today and how we can improve them, rather than looking at what was done in the past, but first, I recognise that although Pride is about celebration, it is also about being angry. We should be angry about the injustices.”
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“Alongside our research and engagement, the council ensures that when it comes to specific policies, we are constantly considering a range of viewpoints as we develop our safety solutions.”
“Q Just one more question. We know that women and minorities face more abuse online than men do. Is that something that you have found in your experience, particularly Twitter? What are you doing to ensure that the intersectionality of harms is considered in the work that you are doing to either remove or downgrade content? Katy Minshall: That is absolutely the case and it has been documented by numerous organisations and research. Social media mirrors society and society has the problems you have just described. In terms of how we ensure intersectionality in our policies and approaches, we are guided by our trust and safety council, which is a network of dozens of organisations around the world, 10 of which are here in the UK, and which represents different communities and different online harms issues.”
“It is about how all of us in society function and the regulations you will all be creating to help support the work we do.”
“On whether it is a high number, I think we are quite rare among companies of our size in providing that level of transparency about how effective our systems are, and so to compare whether the amount is high or low, you would require additional transparency from other companies. That is why we really welcome the part of the Bill that allows Ofcom to set standards for what kinds of transparency actually are meaningful for people. We have alighted on the figure of prevalence, because we think it is the best way for you and the public to hold us to account for how we are doing. As I said, that figure of three in every 10,000 has declined from six in every 10,000 about 12 months ago. I hope the figure continues to go down, but it is not just a matter of what we do on our platform.”
“Q Given the size of Facebook, a lot of our questions will be focused towards it—not that you guys do not have very large platforms, but the risks with social media are larger. You mentioned, Richard, that three in every 10,000 views are hate speech. If three in every 10,000 things I said were hate speech, I would be arrested. Do you not think that, given the incredibly high number of views there are on Facebook, there is much more you need to do to reduce the amount of hate speech? Richard Earley: So, reducing that number—the prevalence figure, as we call it—is the goal that we set our engineers and policy teams, and it is what we are devoted to doing.”
“Unfortunately, sometimes people do not know about the support inbox and so they miss the response. That could be what happened there, but every time somebody reports something on one of our platforms, they get a response.”
“Q I would like to follow up with a question about responding to complaints. The complaints process is incredibly important. Reports need to be made and Facebook needs to respond to those reports. The Centre for Countering Digital Hate said that it put in 100 complaints and that 51 did not get any response from Facebook. It seems as though there is a systemic issue with a lack of response to complaints. Richard Earley: I do not know the details of that methodological study. What I can tell you is that every time anyone reports something on Facebook or Instagram, they get a response into their support inbox. We do not put the response directly into your Messenger inbox or IG Direct inbox, because very often when people report something, they do not want to be reminded of what they have seen among messages from their friends and family.”
“I could talk about some of the additional transparency steps we are taking around the way that our algorithms recommend content to people. Those are, again, all welcome parts of the Bill that we look forward to discussing further with Ofcom.”
“Q Does the response just say, “Thanks for your report”? Richard Earley: No. I want to be very constructive here. I should say that some of the concerns that are raised around this date from several years ago. I will accept that five or 10 years ago, the experience on our platforms was not this comprehensive, but in the last few years, we have really increased the transparency we give to people. When you submit something and report it for a particular violation, we give you a response that explains the action we took. If we removed it, we would explain what piece of our community standards it broke. It also gives you a link to see that section of our policy so you can understand it. That is one way we have tried to increase the transparency we give to users. I think there is a lot more we could be doing.”
“We will be very keen to continue being involved in that.”
“A few years ago, we produced a grooming classifier—a technology that allows people to spot potentially inappropriate interactions between adults and children—and we open-sourced that and enabled it to be used and improved on by anyone else who is building a social media network. A number of other areas, such as PhotoDNA, have already been mentioned. An obvious one is the Global Internet Forum to Counter Terrorism, which is a forum for sharing examples of known terrorist content so that those examples can be removed from across the internet. All those areas have been priorities for us in the past. A valuable piece of the Bill is that Ofcom—from what I can see from the reports that it has been asked to make—will do a lot of work to understand where there are further opportunities for collaboration among companies.”
“Q One of the things that has been recommended by a number of charities is increasing cross-platform and cross-company work to identify and take action on emerging threats. Do you think there would be the level of trust necessary for cross-platform co-operation with your competitors in the light of reports that, for example, Facebook employed somebody to put out negative things about TikTok in the US? Do you think that cross-platform working will work in that environment? Richard Earley: Yes; I think it is already working, in fact. Others on the panel mentioned a few areas in which we have been collaborating in terms of open-sourcing some of the technology we have produced.”
“That is a live process that we review and keep updated. Sometimes terminology, vernacular or slang change, or there is a topical focus on a particular group of people, so we keep it under review. But by our policy and implementation, those auto-suggestions should very much not be happening on Google search.”
“Q I have a question for Katie on the algorithms that produce suggestions when you begin to type. It has been raised with me and in the evidence that we have received that when you begin to type, you might get a negative suggestion. If somebody types in, “Jews are”, the algorithm might come up with some negative suggestions. What has Google done about that? Katie O'Donovan: We are very clear that we want the auto-suggestion, as we call it, to be a helpful tool that helps you find the information that you are looking for quicker—that is the core rationale behind the search—but we really do not want it to perpetuate hate speech or harm for protected individuals or wider groups in society. We have changed the way that we use that auto-complete, and it will not auto-complete to harmful suggestions.”
“Asking an algorithm to do something quite bluntly might look at first glance like it will really improve safety, but when you dig into it, you end up with the available information being much less sophisticated, less impactful and less full, which I think nobody really wants—either for the user or for those protected groups.”
“Q Would it be technically possible for all of the protected characteristics, for example, to have no auto-complete prompts come up? Katie O'Donovan: That is an excellent question on where you do not want protections and safety to minimise user or individual impact. If you wanted a protected characteristic for Jewish people, for example, we see that as really important, and we should remove the ability for hate speech. If you wanted to do that for a Jewish cookbook, Jewish culture or Jewish history, and we removed everything, you would really minimise the amount of content that people could access. The Bill is totally vital and will be incredibly significant on UK internet access, but that is where it is really important to get the balance and nuance right.”
“That is the most efficient way of doing it, and making sure that it has the nuance to stop the bad autocomplete but give access to the great content that we want people to get to.”
“Q Would it not be easier to define all the protected characteristics and have a list of associated words than to define every possible instance of hate speech in relation to each? Katie O'Donovan: The way we do it at the moment is through algorithmic learning. That is the most efficient way to do it because we have millions of different search terms, a large number of which we see for the very first time every single day on Google search. We rarely define things with static terms. We use our search rater guidelines—a guide of about 200 pages—to determine how those algorithms work and make sure that we have a dynamic ability to restrict them. That means that you do not achieve perfection, and there will be changes and new topical uses that we perhaps did not anticipate—we make sure that we have enough data incoming to adjust to that.”
“As Jessica said, it impacts our ability to participate in online discourse, because we often see a mirroring online of what happens offline, in the sense that the onus is often on women to take responsibility for keeping themselves safe. That is the status quo we see offline, in terms of the decisions we make about what we are told to wear or where we should go as a response to violence against women and girls. Similarly, online, the onus is often on us to come offline or put our profiles on private, to take all those actions, or to follow up with complaints to various different companies that are not taking action. There is also something about the wider impact on society as a whole by not addressing this within the Bill.”
“If we do not make some of these changes—I am thinking in particular about mandating a VAWG code of practice, and looking at schedule 7 and including controlling and coercive behaviour—the Bill is going to be a missed opportunity. Women and survivors have been waiting long enough, and we need to take this opportunity. Janaya Walker: If I could add to that, as Jessica has highlighted, there is the direct harm to survivors in terms of the really distressing experience of being exposed to these forms of harm, or the harm they experience offline being exacerbated online, but this is also about indirect harm. We need to think about the ways in which the choices that companies are making are having an impact on the extent to which violence against women and girls is allowed to flourish.”
“Our concern is that the Bill could be a really good opportunity for survivors of domestic abuse to have greater protections online that would mean that they are not forced to come offline. At the moment, some of the options being given to survivors are to block the perpetrator—which in some cases has a minimal impact when they can easily set up new fake accounts—or to come offline completely. First, that is not a solution to that person being able to maintain contact, stay online and take part in public debate. But secondly, it can actually escalate risk in some cases, because a perpetrator could resort to in-person forms of abuse.”
“Q Why is it important that we have this? Is this a big thing? What are you guys actually seeing here? Jessica Eagelton: I can respond to that in terms of what we are seeing as a provider. Technology-facilitated domestic abuse is an increasing form of domestic abuse: technology is providing perpetrators with increasing ways to abuse and harass survivors. What we are seeing on social media is constant abuse, harassment, intimate image abuse, monitoring and hacking of accounts, but when it comes to the responses we are getting from platforms at the moment, while I acknowledge that there is some good practice, the majority experience of survivors is that platforms are not responding sufficiently to the tech abuse they are experiencing.”
“The code of practice is an attempt to be more directive on what we want to see and how to think through issues in a way that considers all survivors, all women and girls. Professor Clare McGlynn: I wholly agree. The code of practice is one way by which we can explain in detail those sorts of intersecting harms and what companies and platforms should do, but I think it is vital that we also write it into the Bill. For example, on the definitions around certain characteristics and certain groups, in previous iterations reference was made to protected characteristics. I know certain groups can go wider than that, but naming those protected characteristics is really important, so that they are front and centre and the platforms know that that is exactly what they have to cover. That will cover all the bases and ensure that that happens.”
“What we have done with the code of practice is try to introduce requirements for the companies to think about things through that lens, so having an overarching human rights and equalities framework and having the Equality Act protected characteristics named as a minimum. We see in the Bill quite vague language when it comes to intersectionality; it talks about people being members of a certain group. We do not have confidence that these companies, which are not famed for their diversity, will interpret that in a way that we regard as robust—thinking very clearly about protected characteristics, human rights and equalities legislation. The vagueness in the Bill is quite concerning.”
“Q How does the proposed code of practice—or, I suppose, how could the Bill—tackle intersectionality of harms? Janaya Walker: This is a really important question. We often highlight the fact that, as I have said, violence against women and girls often intersects with other forms of discrimination. For example, we know from research that EVAW conducted with Glitch during the pandemic that black and minoritised women and non-binary people experience a higher proportion of abuse. Similarly, research done by Amnesty International shows that black women experience harassment at a rate 84% higher than that experienced by their white counterparts. It is a real focal point. When we think about the abuse experienced, we see the ways that people’s identities are impacted and how structural discrimination emerges online.”
“I think there are other ways to deal with an exploitative porn industry and other ways to ensure that the material online has the full consent of participants. You could put some of those provisions into the Bill—for example, making the porn companies verify the age and consent of those who are participating in the videos for them to be uploaded. I think that is a better way to deal with that, and it would ensure that sex workers themselves can still contract to perform in porn and sustain their way of life.”
“Q If someone has consented to take part in pornography and they later change their mind and would like it to be taken down, do you think they should have the right to ask a porn website, for example, to take it down? Professor Clare McGlynn: That is quite challenging not only for pornography platforms but for sex workers, in that if you could participate in pornography but at any time thereafter withdraw your consent, it is difficult to understand how a pornography company and the sex worker would be able to make a significant amount of money. The company would be reluctant to invest because it might have to withdraw the material at any time. In my view, that is a quite a challenge. I would not go down that route, because what it highlights is that the industry can be exploitative and that is where the concern comes from.”
“If we can get the clarity of what is required right, then the staff burden does not have to be that great, but we should all remember that the purpose of the Bill is to stop some of the egregiously bad things that happen to people as a result of harmful content, harmful behaviours and harmful contact online. Those things have a cost in the same way that implementing data privacy has a cost. To come back to Lulu’s point, it has to be proportionate to the business.”
“That is facilitated by the fact that there are a really clear set of requirements there, and there are a lot of services you can buy and consume that help you deliver compliance. If we can get to a point where we have codes of practice that make very clear recommendations, then even small organisations that perhaps do not have that many staff to divert should be able to achieve some of the basic requirements of online safety by buying in the services and expertise that they need. We have seen with GDPR that many of those services are affordable to small business.”
“That is the challenge, because there is an expectation for the big-tier providers to be spending an awful lot of money, when the small companies are actually directly competing with them. There is a challenge to understanding the definition a small business and whether that is revenue-focused, employee-focused or about how many users it has—there may be other metrics. Ian Stevenson: One of the key questions is how much staffing this will actually take. Every business in the UK that processes data is subject to GDPR from day one. Few of them have a dedicated data protection officer from day one; it is a role or responsibility that gets taken on by somebody within the organisation, or maybe somebody on the board who has some knowledge.”
“Absolutely, for start-ups with four people in a room—or perhaps even still just two—that do not have legal counsel or anything else, we need to make it simple for those types of businesses to ingest and understand what the principles are and what is expected of them. Hopefully they will be able to do quite a lot early on. The real challenge comes when someone labels themselves as a small business but they have millions of users across the globe—and sometimes actually quite a lot of people working for them. Some of the biggest tech businesses in the world that we all use had tens of people working for them at one point in time, when they had millions of users.”
“That is obviously a very extreme case study. It will be Ofcom’s role to make sure that those businesses are being proportionate and understand the provisions, but the senior management liability does have a real, chilling impact on the smaller businesses within our membership. Adam Hildreth: One of the challenges that we have seen over the last few years is that you can have a business that is small in revenue but has a huge global user base, with millions of users, so it is not really a small business; it just has not got to the point where it is getting advertisers and getting users to pay for it. I have a challenge on the definition of a small to medium-sized business.”
“Attendant regulatory costs—thinking about the staff that you have and the cost, and making sure the regulation is proportionate to the need to divert away from business development or whatever work you might be doing in your business—are really fundamental. Another real risk, and something in the Bill that smaller businesses are quite concerned about, is the potential proposal to extend the senior management liability provisions. We can understand them being in there to enable the regulators to do their job—information requests—but if there is any extension into individual pieces of content, coupled with a real lack of definitions, those businesses might find themselves in the position of restricting access to their services, removing too much content or feeling like they cannot comply with the regime in a proportionate way.”
“Q My first question is for Lulu. Do small tech companies have enough staff with technical expertise to be able to fulfil their obligations under the Bill? Lulu Freemont: It is a great question. One of the biggest challenges is capacity. We hear quite a lot from the smaller tech businesses within our membership that they will have to divert their staff away from existing work to comply with the regime. They do not have compliance teams, and they probably do not have legal counsel. Even at this stage, to try to understand the Bill as it is currently drafted—there are lots of gaps—they are coming to us and saying, “What does this mean in practice?” They do not have the answers, or the capability to identify that.”
“Q Is it technically possible—I do not need to know how—to verify the age of children who are under 16, for example? Dr Rachel O'Connell: Yes.”
“Q Once we have the verification of those ages, do you think it would be possible or desirable to limit children’s interactions to only with other children? Is that the direction you were going in? Dr Rachel O'Connell: I will give an example. If you go to an amusement park, kids who are below four feet, for example, cannot get on the adult rides, so the equivalent would be that they should not be on an 18-plus dating site. The service can create it at a granular level so the kids can interact with kids in the same age group or a little bit older, but they can also interact with family. You can create circles of trust among verified people.”
“For a game like Roblox, which is aimed at kids—it is a kids platform—if you had the age verification and if that worked, you could have a situation where a 13-year-old on Roblox could only interact with children who are between 12 and 14. Does the technology exist to make that work? Dr Rachel O'Connell: You could do. Then if you were using it in esports or there was a competition, you could broaden it out. The service can set the parameters, and you can involve the parents in making decisions around what age bands their child can play with. Also, kids are really into esports and that is their future, so there are different circumstances and contexts that the technology could enable.”
“When parents receive a notification that their child wants to access something, there could be a colour-coded nutrition-style thing for social media, livestreaming and so on, and the parents could make an informed choice. It is then up to the platform to maintain that digital playground and run those kinds of detection systems to see if there are any bad actors in there. That is better than parental controls because the parent is consenting and it is the responsibility of the platform to create the safer environment. It is not the responsibility of the parent to look over the child’s shoulder 24/7 when they are online.”
“Q Finally, do you think it would be desirable for Ofcom to consider a system with more consistency in parental controls, so that parents can always ensure that their children cannot talk to anybody outside their circle? Would that be helpful? Dr Rachel O'Connell: There is a history of parental controls, and only 36% of parents use them. Ofcom research consistently says that it is 70%, but in reality, it is lower. When using age verification, the parents are removing the ability to watch everything. It is a platform; they are providing the digital playground. In the same way, when you go on swings and slides, there is bouncy tarmac because you know the kids are going to use them. It is like creating that health and safety environment in a digital playground.”
“We need to work collectively to do that, because it is not acceptable to lose millions of images of child sexual abuse and create a forum where people can safely share them without any repercussions, as Rhiannon says. One survivor we talked to in this space said that one of her images had been recirculated 70,000 times. The ability to have a hash of a unique image, go out and find those duplicates and make sure they are removed means that people are not re-victimised on a daily basis. That is essential.”
“Q The ability to scan is there right now—we have got that—so you are just trying to make sure we are standing still, basically. Am I correct in my understanding? Susie Hargreaves: I think with technology you can never stand still. We do not know what is coming down the line. We have to deal with the here and now, but we also need to be prepared to deal with whatever comes down the line. The answer, “Okay, we will just get people to report,” is not a good enough replacement for the ability to scan for images. When the privacy directive was introduced in Europe and Facebook stopped scanning for a short period, we lost millions of images. What we know is that we must continue to have those safety mechanisms in place.”
“So although we have tools that we can use currently, which can identify conversations where grooming is happening, we are not going to be using those immediately on private platforms, on private communications where the majority of grooming is going to happen. That means there will be a delay while Ofcom establishes that there is a significant problem with grooming on the platform, and then issues are noticed to require those tools to be used.”
“Q Focusing on thinking about how to prevent grooming behaviour, does the Bill have enough in place to protect children from conversations that they may have adults, or from facing grooming behaviour online? Rhiannon-Faye McDonald: There is one specific point that I would like to raise about this. I am concerned about private communications. We know that many offenders identify and target children on more open platforms, and then very quickly move them to more private platforms to continue the grooming and abuse. We were very pleased to see that private communications were brought in scope. However, there is a difficulty in the code of practice. When that is drafted, Ofcom is not going to be able to require proactive tools to be used to identify. That includes things like PhotoDNA and image and text-based classifiers.”
“Again, it needs to be very much not too directing, in the sense that we do not want to limit people, and to be available for when technology changes in the future. It is looking in the right shape, but of course we will all be part of the consultation and of the development of those practices as they go. It requires people to scan their networks, to check for child sexual abuse and—I guess for the first time, the main thing—to report on it. It is going to be a regulated thing. In itself, that is a huge development, which we very much welcome.”
“Q You mentioned the reporting mechanisms that are in place, Susie. Yes, they are not the only tool, and should not be the only tool—many more things should be happening—but are the reporting mechanisms that will be in place, once the Bill has come in and is being embedded, sufficient, or do they need to be improved as well; as requirements for platforms to have reporting mechanisms? Susie Hargreaves: An awful lot of work has already gone into this over the past few years. We have been working closely with Departments on the draft code of practice. We think that, as it stands, it is in pretty good shape. We need to work more closely with Ofcom as those codes are developed—us and other experts in the field.”
“However, we must be very careful in how we educate children, so that the focus is not on how to keep themselves safe, because puts the responsibility on them, which in turn increases the feelings of responsibility when things do go wrong. That increased feeling of responsibility makes it less likely that they will disclose that something has happened to them, because they feel that they will be blamed. It will decrease the chance that children will tell us that something has happened.”
“We need to bump up the education side, because parents, carers, teachers and children themselves have to be able to understand the dangers of being online and be supported to build their resilience online. They are definitely not to be blamed for things that happen online. From Rhiannon’s own story, how quickly it can happen, and how vulnerable children are at the moment—I don’t know. Rhiannon-Faye McDonald: For those of you who don’t know, it happened very quickly to me, within the space of 24 hours, from the start of the conversation to the perpetrator coming to my bedroom and sexually assaulting me. I have heard other instances where it has happened much more quickly than that. It can escalate extremely quickly. Just to add to Susie’s point about education, I strongly believe that education plays a huge part in this.”
“Susie Hargreaves: One of the things we need to be clear about, particularly where we see children groomed —we are seeing younger and younger children—is that we will not ever sort this just with technology; the education piece is huge. We are now seeing children as young as three in self-generated content, and we are seeing children in bedrooms and domestic settings being tricked, coerced and encouraged into engaging in very serious sexual activities, often using pornographic language. Actually, a whole education piece needs to happen. We can put filters and different technology in place, but remember that the IWF acts after the event—by the time we see this, the crime has been committed, the image has been shared and the child has already been abused.”
“Q I have one last question. Rhiannon, a suggestion was made earlier by Dr Rachel O’Connell about age verification and only allowing children to interact with other children whose age is verified within a certain area. Do you think that would help to prevent online grooming? Rhiannon-Faye McDonald: It is very difficult. While I am strongly about protecting children from encountering perpetrators, I also recognise that children need to have freedoms and the ability to use the internet in the ways that they like. I think if that was implemented and it was 100% certain that no adult could pose as a 13-year-old and therefore interact with actual 13-year-olds, that would help, but I think it is tricky.”
“We are focused entirely on propensity to cause harm.” The second piece is all the mitigation measures you can take once a post is up. There has been a real binary of “Leave it up” and “Take it down”, but there is a whole range of stuff—the most common word used is “friction”—to talk about what you can do with content once it is in the system. You have to say to yourself, “Okay, we absolutely must have free speech protections that exceed the platform’s current policies, because they are not implemented equally.” At the same time, you can preserve someone’s free expression by demonetising content to reduce the incentive of the company to push that content or user through its system. That is a way of achieving both a reduction in harm and the preservation of free expression.”