Kate Dearden
MP for Halifax · Labour (Co-op) · United Kingdom
“Reflections clearly vary across the country on the impact of the roll-out, given what colleagues have said, and Royal Mail needs to turn this into sustained improvement that our constituents can rely on. That is why it is critical that any issues with the model between the workforce and management are resolved urgently.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I congratulate my hon. Friends the Members for Redditch (Chris Bloore) and for Lichfield (Dave Robertson) on securing and leading this important debate and for their tireless campaigning on this issue on behalf of their constituents. I also thank all right hon. and hon. Members for their contributions. Even if, as the hon.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We are all clear that the service failures Members have described are not the result of their postie or of postal workers across the country. Our affection for this national institution, however, must not mean accepting poor performance. I absolutely share the strong concerns expressed today and last week by Members across the House.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“The Secretary of State and I will be meeting with both Royal Mail and CWU next week to seek updates on progress. I know that postal workers have valuable insights on operations and thoughts about how things can be improved, and I am grateful for colleagues raising the reflections of the posties they have interacted with and met.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I thank my right hon. Friend for the work that his Committee has done on this issue for his constituents and people across the country. I am aware that his Select Committee has written to Ofcom—I thank him for raising the issue again today—to seek further information about its plans to improve services.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Last week, along with some colleagues who are in the Chamber, I attended an interesting discussion on work and employment in UK parcel delivery with Sheffield University management school.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
The complete record
697 held · 594 searchable for Kate Dearden. The searchable lines are below in date order, each linked to its source. Free to read, in full, without an account. Page 1 of 10.
This is not an official version of UK Parliament proceedings. It reproduces the published record and links to it; the official version is the one UK Parliament publishes.
“We have made clear to Royal Mail the importance of the successful and timely delivery of election-related mail for returning officers and election readiness and performance, and I reassure Members that we will continue to do so.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We have heard about the serious consequences associated with late deliveries. Late letters—whether they contain a greeting card for a loved one, important medical correspondence, including hospital appointments, or financial information—are deeply frustrating, but they can also lead to serious consequences. I thank Members for sharing the terrible stories of the real-life impact that they can have, as well the impact on colleagues in this House when carrying out their responsibilities and duties as constituency MPs, for example, sending letters about coffee mornings and surgeries. Hon. Members have raised the vital impact of high-quality and timely postal services on our democracy.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We are all clear that the service failures Members have described are not the result of their postie or of postal workers across the country. Our affection for this national institution, however, must not mean accepting poor performance. I absolutely share the strong concerns expressed today and last week by Members across the House. I will be very clear again: Royal Mail’s performance has been unacceptable for far too long, and it needs urgently to restore service standards to levels that we all expect in our villages, towns and cities. The Prime Minister was similarly clear at this Dispatch Box last week, as was the Secretary of State at the Business, Innovation, Science and Trade Committee last Tuesday. I hope Royal Mail will be listening to this debate, and will hear the clear message that Parliament is sending.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“It is still part of people’s everyday lives, which is why it is so important to ensure that we secure a reliable service for the future. Behind that service are our posties, and I too want to put on record my thanks to postal workers up and down the country for everything they do. My grandad proudly served his community as a postie, and I know that many other Members have a personal connection to their postie or a postie. As I did last week, I would like to thank and pay tribute to all the postal workers who work so hard to deliver for their communities, and go above and beyond. I know that, for many of my constituents, they may be the only person they speak to and interact with that day, and the incredible work posties do should not be underestimated.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“For generations, it has connected people and communities across our country. It is a lifeline for some of our more vulnerable members of society, our elderly included. For many people, their postie is a regular and friendly face. The public’s affection for Royal Mail is enduring, but patience with its poor service is not. We should not assume that the post matters only to the older generations, because it does not. Citizens Advice research published last week shows that younger adults are using postal services more frequently than older people—to apply for jobs, manage their finances, send letters to healthcare providers for appointments and access Government services. Post is not just part of our history, even though we have heard some very interesting reflections and historical stories.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I congratulate my hon. Friends the Members for Redditch (Chris Bloore) and for Lichfield (Dave Robertson) on securing and leading this important debate and for their tireless campaigning on this issue on behalf of their constituents. I also thank all right hon. and hon. Members for their contributions. Even if, as the hon. Member for Horsham (John Milne) suggested, it may at times have been a therapy session, Members have raised extremely important concerns on behalf of their constituents about the quality of service. We discussed this issue at length last week, and the shadow Minister, the hon. Member for Bromsgrove (Bradley Thomas), referenced it as an issue that has united the House, and I think we have heard such reflections from all Members across the Chamber. Royal Mail is one of our great national institutions.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I have challenged Royal Mail’s leadership on performance, and I have been frank with them, as has the Prime Minister, that the pace of improvement needs to urgently increase.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Colleagues have raised numerous concerns about missed mail in the Chamber and outside, and I will always raise that issue with Royal Mail. Where I need to push for transparency, I will do so. I will come shortly to what I have pushed the chief executive on. With Christmas approaching, improvements clearly cannot wait. This is Royal Mail’s busiest period. Families and businesses that we have heard about are relying on timely deliveries. I welcome the commitment from Royal Mail to recruit 22,000 staff to help deliver this Christmas, and I will be seeking reassurances that it is doing everything it can to meet the demand. As colleagues know, the Government do not run the delivery operations of independent businesses such as Royal Mail, but that does not mean that we are a passive observer.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We are committed to bringing all parties to the table to resolve the issues that we have discussed today, because Royal Mail is a national institution that we want to protect long into the future and an essential public service that our constituents rely on. I thank all colleagues for bringing their voices and those of their constituents to the Chamber today—I hope that they have been heard loud and clear. I look forward to working with all colleagues going forwards.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Our constituents know it, the Government know it, the House knows it and Royal Mail knows it, so we will continue to engage with Ofcom, and Royal Mail, its owners and its workforce. But people do not want excuses—they want their post delivered on time. Ultimately, that is the only test that matters. It is a test that Royal Mail must pass, and it is the test that this Government will continue to hold it to. I will conclude by once again thanking our incredible posties across the country. This is not a reflection on them, their hard work, and their service to our constituents and our communities.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Our priority for Royal Mail has been scrutiny of the takeover and securing important undertakings to support the financial sustainability of the company and the long-term provision of the universal service obligations. Colleagues have given careful consideration as to where the Government can continue to play our part—some in quite significant detail—and I am grateful for all the contributions this evening. I commit to continuing to engage with all colleagues in the Chamber on the progress of the quality of service with Royal Mail. Colleagues know that, alongside the Secretary of State, I am meeting with the leadership next week, and we will always be happy to update colleagues following those discussions. Royal Mail’s performance has not been good enough.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“The expertise and first-hand experience of the workforce must help to shape improvements. Some Members also raised the idea of linking any further price increases to improvements in quality of service. I understand the frustration when people see prices rise but do not see the improvement in services that they rightly expect. Every pound matters to our constituents who are still struggling, and our constituents need to see the value as well as the reliability. Considerations around pricing regulations are a regulatory matter for Ofcom, which is considering this very issue as part of its consultation on pricing and affordability, which was launched on 16 October and will close on 27 November.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“As a constituency MP, I can share in the reflections and frustrations that colleagues have raised; when we receive those complaints, it is important that we have as much information as possible available to us—and early on. I would like to see that in a more proactive form from Royal Mail. In addition to engaging constructively with Parliament, it is important that Royal Mail also listens to the concerns and suggestions of its workforce, who work so hard to deliver post across the nation. I welcome engagement, whether through formal or informal channels that are currently in place, such as the Q&A sessions that Royal Mail has introduced, or more directly from staff to senior leadership, but I urge Royal Mail to also to continue to listen to its workforce through their recognised unions and reps.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“It is crucial that Royal Mail meets with Members of this House, listens to their concerns and sets out clearly what it is doing to put things right. That is the least that our constituents deserve. I know that Royal Mail’s chief executive will now be meeting a number of hon. Members in Parliament next month, and I will continue to reflect Parliament’s concerns in my engagements with him—in particular, detailed information on local data and assessments of what is happening at constituency level. In my first engagement with the chief executive, I said that I would take seriously every complaint that is raised directly to Members via their constituents.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Last week, along with some colleagues who are in the Chamber, I attended an interesting discussion on work and employment in UK parcel delivery with Sheffield University management school. That discussion aligns with the Government’s recently published consultation on proposals for targeted reforms on employment status, which will seek to address many issues—particularly around bogus self-employment—that colleagues have raised today; we discussed those issues at the roundtable, too. I will move on to Royal Mail’s communication with colleagues. While local operational issues are for Royal Mail’s management to explain and address, I know that many hon. Members—as has been raised in this debate and beyond—are dissatisfied with the level of engagement that they have had with the company’s leadership.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“The Secretary of State and I will be meeting with both Royal Mail and CWU next week to seek updates on progress. I know that postal workers have valuable insights on operations and thoughts about how things can be improved, and I am grateful for colleagues raising the reflections of the posties they have interacted with and met. It is important that they are also on board with any changes. Hon. Members know that improving working conditions and standards for workers across the economy is important to me and this Government. The postal sector needs to work for consumers, businesses and workers. I am aware of concerns about the treatment and status of workers across the postal sector. The current employment status framework can leave very vulnerable workers without core and basic employment protections and rights.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Reflections clearly vary across the country on the impact of the roll-out, given what colleagues have said, and Royal Mail needs to turn this into sustained improvement that our constituents can rely on. That is why it is critical that any issues with the model between the workforce and management are resolved urgently. I welcome the positive announcement by Royal Mail and CWU earlier today, which demonstrates a shared commitment to improving service performance, supporting the workforce and ensuring that the company is well prepared to meet customer demand over the Christmas period. That includes restarting the roll-out of the new USO delivery model, albeit over a slower timescale to account for the Christmas peak period. To ensure that our constituents get the service that they deserve, it is critical that this engagement continues.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Ofcom has confirmed that it is considering the role of the alleged prioritisation of parcels over letters as part of its ongoing investigation into Royal Mail’s performance in 2025 and 2026. I expect Ofcom will publish its findings in the coming weeks. Ofcom will be in no doubt about Members’ concerns following the meeting it had with them directly, today’s debate, the Westminster Hall debate and the concerns expressed by the Select Committee. I thank all colleagues for continuing to engage with myself and Ofcom on what they want to see and what they expect to improve. On improvement, while there were some encouraging signs in the first quarter of this financial year with the roll out of the delivery model, that is only the start.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Friend knows that I will continue to hold Ofcom and other regulators to account. On that point, in my recent meeting with Ofcom, I raised colleagues’ concerns about data on Royal Mail’s performance masking serious local issues. I have also stressed that the review over the coming months must take into consideration the wider challenges and the staffing, resources and workforce changes. I will continue to raise the concerns, including those that lots of colleagues have mentioned. I am grateful to those who took the time to meet Ofcom directly the week before last to reflect constituents’ concerns, particularly parcel prioritisation, which we have talked about. I have heard about that at length from colleagues.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I thank my right hon. Friend for the work that his Committee has done on this issue for his constituents and people across the country. I am aware that his Select Committee has written to Ofcom—I thank him for raising the issue again today—to seek further information about its plans to improve services. I met Ofcom last week, and I will continue to work closely with it. I will pragmatically consider any requests for additional powers, as we heard from the Secretary of State, where those are needed to support improved outcomes for constituents and customers across the country. We will be pragmatic about any requests, and I am meeting with Ofcom again soon to hear further. In the meantime, I expect Ofcom to use the full range of tools at its disposal to secure a more reliable service for users. My right hon.”
House of Commons26 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Although letter volumes have fallen from 20 billion items per year in the mid-2000s to 6.5 billion in 2025, the number of addresses served by the universal postal service has continued to grow, and we should reflect on that.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“As we have heard, people and businesses continue to rely on its services every single day, and posties are such valued members of the communities they serve. Royal Mail is an independent business, and the Government are not involved in its day-to-day operations or resolving specific service issues, but patience with its performance is wearing thin. Colleagues will have heard that loud and clear from the Prime Minister at the Dispatch Box earlier this afternoon. Customers have every right to expect better. Royal Mail must do more to restore confidence in its service. That is why I was frank in my meeting with the chief executive of Royal Mail last month, and will continue to be so for as long as necessary. We are clear that the service has been unacceptable for too long and that the pace of improvement must increase quickly.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Good afternoon, Ms Lewell; it is a pleasure to serve under your chairmanship. I congratulate the hon. Member for Lagan Valley (Sorcha Eastwood) on securing this debate about the performance of Royal Mail. She clearly outlined the issues in her constituency. She has heard directly from constituents about the inadequate service, and I thank her for bringing that to the Chamber, as I thank other colleagues for doing the same. This is not the first debate on Royal Mail in the House, but it is my first debate as the Minister responsible, and it is a pleasure to respond to it. I take this part of my brief extremely seriously, and I hear the challenges we are working through loud and clear. Royal Mail should be a cornerstone of our national infrastructure, serving every address in the UK under its universal service obligation.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Royal Mail is an independent business, so responsibility for managing delivery operations, workforce deployment and local performance rests with its management, and it is best placed to investigate localised problems. However, I am all too aware that customers across the country continue to be let down by Royal Mail’s poor service. Many hon. Members receive correspondence from constituents highlighting their concerns and frustrations about Royal Mail’s performance, and colleagues have raised them today, as I have, too.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I thank my hon. Friend for raising those important points. I will shortly turn to the work we are doing with Ofcom and the engagement I have had with it so far. Postal services remain absolutely essential, delivering everything from medical letters to financial information and birthday and greeting cards from loved ones—as well as, soon, Christmas cards. At the same time, the rapid increase from e-commerce over recent years has transformed the postal sector. Parcel volumes for 2025-26 reached 1.44 billion—a 7% increase from ’24-25. I am conscious that, with Christmas coming up soon, Royal Mail will be entering its busiest period of the year, as we have heard from colleagues. It is vital that it delivers a reliable service for its customers.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I hope that will be a key consideration, but I recognise that it is for Royal Mail, as an independent business, to set the price of stamps. Ofcom and I discussed that yesterday. The regulator sponsorship charter, which the Government published in July, reaffirms our role in setting regulators’ strategic direction and holding them to account. We will continue to work closely with Ofcom on its approach to regulation and the outcomes it delivers for customers. We would pragmatically consider any future requests for additional powers where they are needed to support improved outcomes for customers and our constituents. We will actively hold Ofcom and other regulators to account, as appropriate.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Members, some of them in the Chamber, met Ofcom on Wednesday 14 October to raise their frustrations about the continued poor service from Royal Mail. Ofcom has shared the key themes from that discussion with me and my officials. I thank colleagues for taking the time last week. I have no doubt that Ofcom will have heard and understood the strength of feeling about the service that our constituents have experienced. I will turn briefly to costs, particularly the cost of stamps, which lots of colleagues have mentioned. Last week, Ofcom launched a consultation on extending the current second-class letter price cap until 2028. Of course, every pound counts when people are still struggling with the cost of living crisis, yet they are not getting a reliable postal service.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“As the independent regulator for postal services, Ofcom is responsible for setting and enforcing Royal Mail’s service standards. I met Ofcom yesterday to share the feedback I received from hon. Members across the House ahead of this debate—I will also reflect on today’s contributions—and to discuss the wider postal sector. Ofcom has fined Royal Mail £37 million over three years for not meeting quality-of-service targets. Ofcom assured me and the Government that it continues to monitor Royal Mail service data closely and will take further regulatory action, where needed, to hold the company to account. Ofcom is also investigating Royal Mail’s performance against quality-of-service targets in the last financial year. I know that several hon.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I thank the Liberal Democrat spokesperson for his intervention. I will very shortly turn in more detail to my engagement with Royal Mail, and the expectations that I have put to it for how it should engage with us in this House with appropriate detail and information. The consequences of delays can be especially significant when correspondence is important and time-sensitive, such as correspondence regarding hospital appointments, bills, legal documents, benefit correspondence or letters containing driving licences. I share the frustrations and concerns of hon. Members and their constituents. That is exactly why Royal Mail must do more to deliver a reliable service. Before I reflect on my engagements with the chief executive and my correspondence with hon. Members in this Chamber and outside, I will turn to Ofcom.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I will provide an update on our next steps, and our engagement with the unions and Royal Mail, very shortly. All hon. Members present agree that Royal Mail needs to step up and improve its performance. Colleagues reflected on the improvement plan published by Royal Mail to address the primary cause of service issues. It has committed to invest £500 million to increase its frontline resourcing and the availability of working hours for part-time employees. I reflect on the point about suitable sorting offices, using modern technology. We have secured legally binding commitments from the new owners for sufficient investment to ensure that the USO can be delivered.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I urged Royal Mail to be much more proactive with MPs, and much more detailed in its assessments of what is happening at constituency level, and to take seriously every complaint raised directly with it by colleagues, whether the complaint is about performance, service, staffing levels, sickness or absences. It is important that Members across the House have relevant information to hand. When Members, myself included, receive numerous complaints from constituents, it is important that they have the appropriate and relevant information to make that assessment. I reassure Members that I always reiterate that point when I meet Royal Mail.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Before I address the hon. Gentleman’s point, and reflecting on his remarks about visiting his local sorting offices and what he is hearing from posties themselves, I put on record that Royal Mail has informed me that it has invested more than £470 million since 2021 in automation and in delivery and infrastructure updates. Of course, when it comes to pay and conditions, we work closely with the trade unions represented in Royal Mail, and we will consider the wider support we can provide to create a sustainable future for Royal Mail. Supporting our posties is absolutely essential. I also take this opportunity to reflect on my recent meeting with the chief executive of Royal Mail, at which I specifically raised the issue of engagement with colleagues.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Again, I pay tribute to and thank our incredible posties across the country who work tirelessly to deliver for our constituents and support their communities. Royal Mail is a national institution that is a key part of our identity, and we all want it to succeed. We are passionate about the universal postal service on which we all rely. I hope colleagues hear my passion about ensuring that we get people round the table so that we can deliver a better service for our constituents, through the wider postal sector and Royal Mail. I thank colleagues for their reflections and contributions, and I thank the hon. Member for Lagan Valley for securing this debate.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Lots of colleagues mentioned that today, and I will continue to press Ofcom and Royal Mail where I need to. The way we communicate might be changing, but post remains an essential service for people and businesses across the United Kingdom. The Government believe that the performance of Royal Mail has been unacceptable: I have made that clear, as has the Prime Minister. The Secretary of State also made it clear in his response, published yesterday, to the Business, Innovation, Science and Trade Committee’s report. We will continue to press Royal Mail and its management to improve the quality of its service. Customers rightly expect and deserve a reliable postal service, and colleagues from all parties expect their constituents to have it, too. Royal Mail absolutely must deliver it, and deliver it soon.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Across the sector, Ofcom has reacted to growing concern about delivery performance by reminding operators of their obligations, and it has engaged with all major parcel companies to ensure their compliance with the regulatory framework. Although this debate focuses on the performance of Royal Mail, it is important to recognise that reliable delivery matters across the postal and parcel delivery market. That is particularly the case for our vulnerable constituents, as service failures can have a disproportionate impact on vulnerable consumers, including disabled people who might often struggle to leave their homes. Ofcom has introduced targeted protections that require operators to have appropriate policies in place for the fair treatment of disabled customers, alongside strengthened guidance on complaints handling.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We recognise that self-employment arrangements can provide flexibility for some people, but we are also aware of the concern that the current employment status framework can leave vulnerable workers without core and basic employment protections and rights. Our consultation hopes to address those issues, particularly around bogus self-employment, which colleagues have reflected on today, taking into account the impact on key sectors of the economy, including the postal services industry. Yesterday, colleagues and I attended an interesting roundtable on work and employment in UK parcel delivery, held with the University of Sheffield Management School, where we talked about exactly these issues. Its research is important and will feed directly into our work in this space.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“It is in everyone’s interest to get round the table to resolve the issues we have discussed today, including the need for an improvement in the quality of service—we must make sure that happens quickly. Indeed, that is my commitment to all colleagues in Westminster Hall today. Before I conclude, I will talk about parcels and the need to address the imbalances in the postal sector, which is an important part of the next steps, and update colleagues on the work we are doing in the Department in this space. We are improving the working conditions, standards and rights of workers across the economy, including in the delivery sector, which is really important to me. Last week, we published a consultation on proposals for targeted reforms of the employment status framework for employment rights.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Posties work tirelessly every single day for constituents and customers, and Royal Mail must ensure that they remain at the heart of a business that delivers in line with all our expectations. I put on record my appreciation for our postal workers and posties across the country. My grandad was a very proud postie. He loved his community and he loved his job, because it is about much more than delivering letters and parcels. Posties are part of the communities they serve. They know their rounds and their customers. Often, they are one of the familiar faces that people see every day; sometimes, they are the only familiar face that people see. I therefore take the time to express my appreciation.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Royal Mail’s performance against its quality-of-service targets has been improving, so it is important that any final issues between the company and its workforce in rolling out the new approach are resolved urgently. Today, I reaffirm the commitment given by the Secretary of State yesterday that we are meeting the CWU and Royal Mail the week after next to press for progress. We will update colleagues on that meeting. I also want to reflect on what colleagues have said about our important, absolutely essential postal workers, who are a central part of every city, town and village we represent. Indeed, they are integral to their communities’ future success.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Hopefully, the hon. Member has reflected on my remarks about my engagement with Ofcom, particularly on its recent consultation on stamps, the cost of living crisis, service and targets. I have heard his remarks and will take them forward in my conversations, particularly around Royal Mail’s service, which has to improve, and improve very quickly, as the Prime Minister reiterated today. I thank the hon. Member for putting his reflections on the record. On USO reform, Royal Mail is currently implementing a new delivery model, as we all know and have discussed today. That new delivery model was approved by the CWU and its membership, and it is being implemented across the network. Colleagues have reflected on different feedback from their constituents, posties and local management.”
House of Commons21 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I recognise not only their importance and contribution, but the challenges they face. At the APPG meeting, we talked a lot about the Family Rights Group data showing that eight in 10 kinship carers who left work have never returned to paid employment. That is a really stark statistic. I cannot even imagine the difficult position that kinship carers will be in of, as my hon. Friend alluded to, having to make the impossible decision between looking after a child who needs them at such an important time in their life, and their job. That insight is particularly valuable as we consider the evidence in the parental leave and pay review, and in wider work to support kinship families.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Colleagues raised stories that they have heard directly from their constituents; I have heard stories from mine too. Andrea, who is a kinship carer in my constituency, took the time to meet me at my surgery recently. She provides incredible support to kinship carers across my constituency, and talks so openly about her experience. I know that colleagues have also heard from their constituents, and I thank them for raising those experiences today. I want people’s experience in the workplace, and their reflections on when they have unfortunately not experienced that, to shape not only this issue but my wider brief. Of course, taking on the responsibility of being a kinship carer can mean significant emotional, practical and financial pressures, often with very little notice.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Their work is incredibly appreciated, and helps us to understand not only the scale of kinship care but the practical realities facing carers and children. I thank my hon. Friend the Member for Great Grimsby and Cleethorpes for inviting me to a recent meeting of the APPG that she chairs, where I had the opportunity to hear directly from a kinship carer about their experiences. Their contribution was moving, was instructive to the requirements from Government moving forwards, and underlined the importance of listening to and putting at the forefront the voices of kinship carers. Their real-life experiences are exactly what the Government are considering in our review. Kinship carers provide love, stability and continuity at what can be an incredibly difficult time.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Many of the children involved will be experiencing some of the most turbulent and crucial days or weeks of their lives, and may have experienced bereavement, family breakdown, separation, instability or trauma. At precisely that moment, a grandparent, aunt, uncle, sibling, other relative or family friend may be asked to make a lifechanging commitment. I also acknowledge the brilliant work of kinship advocacy organisations, such as Kinship and the Family Rights Group, which continue to campaign and work diligently to raise awareness of the role of kinship carers, many of whom might not even recognise themselves as kinship carers. Those organisations continue to engage constructively with me and the Government to bring forward important evidence and insights into the experience of kinship families.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“It is a pleasure to serve with you in the Chair, Sir John. I thank my hon. Friend the Member for Great Grimsby and Cleethorpes (Melanie Onn) for securing this important debate. Since she was elected to this place, she has done incredible work to champion the voices and issues of kinship carers in every room and at every opportunity. I also thank colleagues across parties for all their work in raising the important issue of kinship carers at every opportunity, with me directly and with colleagues across Government. I begin by recognising that, as we have heard, kinship carers often step forward at extremely short notice and in immensely difficult circumstances.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Again, I want to take this opportunity to thank everyone who has fed into the review for their patience, as we are taking the time to go through as much evidence as possible, including roundtables and bilateral meetings, as well as meetings with me, other colleagues who are in the Chamber today and parental advocacy groups that represent kinship carers. The review will conclude in early 2027 with a set of findings that outline the next steps for implementing any reforms. I know there is significant interest in what the review will conclude.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“We recognise that support for the carer and support for the child cannot be easily separated. Giving a carer the time and support needed to help a child settle may contribute to the stability of that arrangement. That is why it is right that we are considering the experiences of kinship families across departmental boundaries—social care, employment policy, education and the wider support available to families. We are committed to reviewing the wider system. Colleagues will know that the review was launched in July 2025, and that is why we are considering all the current parental leave and pay entitlements, as well as the experiences and needs of working families who do not qualify for existing leave and pay entitlements, including kinship carers. We are jointly leading the review and engaging with a broad range of stakeholders.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“Of course, colleagues will be fully aware of the significance of the work being undertaken in the Department for Education, from the kinship allowance pilot, which will provide kinship carers with a weekly allowance equivalent to the fostering national minimum allowance for each eligible child, to the work being done in the light of the Children’s Wellbeing and Schools Act 2026. I thank colleagues for welcoming that work. I also want to use this opportunity to update colleagues on the parental leave and pay review, which sits in my Department and is cross-working with the Department for Work and Pensions. There are, rightly, lots of Departments involved with this, because it is not just one part of life that is impacted for kinship carers—it is across everything.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“On that note, I pay tribute to the brilliant Under-Secretary of State for Education, my hon. Friend the Member for Whitehaven and Workington (Josh MacAlister), for all his incredible work on kinship carers. I absolutely recognise the importance of cross-Government and cross-Department work on the issue, and I reassure my hon. Friend the Member for Southampton Itchen (Darren Paffey) that our intention is to work in a joined-up way to support kinship carers throughout their lives, and to look at where we need to go further and do better. That is why this debate is welcome and important, as we consider the parental leave and pay review.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗
“I hope they hear my commitment and determination to support them today and ensure that future support is practical, sustainable and focused on improving the outcomes for children and families. With that, I conclude my remarks and hand back over to my hon. Friend.”
House of Commons20 October 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗