← LEADERSHIP TERMINAL

UK PARLIAMENT · SITTING

Kate Dearden

MP for Halifax · Labour (Co-op) · United Kingdom

IN THEIR OWN WORDS

“Reflections clearly vary across the country on the impact of the roll-out, given what colleagues have said, and Royal Mail needs to turn this into sustained improvement that our constituents can rely on. That is why it is critical that any issues with the model between the workforce and management are resolved urgently.”

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“I congratulate my hon. Friends the Members for Redditch (Chris Bloore) and for Lichfield (Dave Robertson) on securing and leading this important debate and for their tireless campaigning on this issue on behalf of their constituents. I also thank all right hon. and hon. Members for their contributions. Even if, as the hon.”

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“We are all clear that the service failures Members have described are not the result of their postie or of postal workers across the country. Our affection for this national institution, however, must not mean accepting poor performance. I absolutely share the strong concerns expressed today and last week by Members across the House.”

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“The Secretary of State and I will be meeting with both Royal Mail and CWU next week to seek updates on progress. I know that postal workers have valuable insights on operations and thoughts about how things can be improved, and I am grateful for colleagues raising the reflections of the posties they have interacted with and met.”

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“I thank my right hon. Friend for the work that his Committee has done on this issue for his constituents and people across the country. I am aware that his Select Committee has written to Ofcom—I thank him for raising the issue again today—to seek further information about its plans to improve services.”

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“Last week, along with some colleagues who are in the Chamber, I attended an interesting discussion on work and employment in UK parcel delivery with Sheffield University management school.”

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  1. “That is why it has been really important for us to engage with as many people as possible and acknowledge the wider campaigns outside this room from trade unions, business representatives and employers, who are already going above and beyond. I thank them for it, as well as for highlighting the case for the current position and joining the calls that have been made in the Chamber today. To conclude, I once again thank my hon. Friend the Member for Great Grimsby and Cleethorpes for raising the issue and giving us the opportunity to have this debate today. I also thank everyone for their engagement, here and outside this room, as well as our kinship carers, who are absolutely incredible people. I am so moved and grateful every time I meet with them, and I know other colleagues are too.”

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  2. “My hon. Friend is right to push me and my colleagues on this issue. I am unable today to pre-empt recommendations, as he knows. But I know how important this is and will keep him up to date with timelines and progress. He has my firm commitment today that we are moving at pace. We are taking our time to review the evidence, but I can assure my hon. Friend that the Government are considering the issue and how best we can assure kinship carers holistically and across departmental boundaries. I hope that people watching today, including kinship carers, feel my commitment and determination. I know how importance this is; a week and a day can make such a difference to kinship carers’ lives.”

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  3. “My hon. Friend’s question addresses a key aspect of our recent consultations, which proposed a duty for online marketplaces to take due care to identify, prevent and remove unsafe goods from their sites. The consultation package also proposed a modernised enforcement toolkit, and my intention is that future regulations will set out strong new duties on online marketplaces, backed by appropriate sanctions.”

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  4. “We are also considering bespoke enforcement measures to ensure that online and international supply chain actors can be effectively addressed. We will respond to these consultations in due course, and I thank my hon. Friend for his engagement in this space.”

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  5. “I thank my hon. Friend for bringing this important issue to the House today, reflecting the changes in preferences of both his constituents and those across the country in how they buy products online and interact with online marketplaces. I also want to take this opportunity to thank Which? for the brilliant work it does in this space. Our recent consultations on modernising the product safety framework included proposals for clear duties on online marketplaces, including a clear duty to take due care to identify, prevent and remove unsafe goods from their sites. We also proposed a modernised enforcement toolkit, including civil monetary penalties to complement the existing criminal sanctions; fines would be set proportionally to risk and respond to an offence appropriately.”

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  6. “I thank the hon. Lady for raising this issue. I know that she and colleagues across the House have campaigned on this, and I share their concerns. In our recent consultation on reforming the product safety framework, we sought views on additional measures and responsibilities that are needed to improve the safety of products sold online, which included lithium-ion batteries and their use in consumer goods such as e-bikes. I would be happy to keep the hon. Lady updated on the progress on this work when we respond in due course.”

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  7. “I know all too well the devastating impact that rogue traders can have on constituents, having had similar discussions in my own constituency and with many colleagues across the House too. That is why my Department supported the independent furniture and home improvement ombudsman’s new approved code and payment protection scheme, backed by independent dispute resolution, to help hard-working families identify trusted traders and ensure that people can spend their money with greater confidence and security. We remain committed to supporting the Competition and Markets Authority and local trading standards in their ability to impose penalties via the courts. This Labour Government are delivering everyday fixes to protect families and give them room to breathe.”

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  8. “I am sorry about that incident with my hon. Friend’s constituent. The damaging impact that that can have, making people who have saved their entire lives for home improvements feel robbed and unsafe in their homes, is dreadful. That is why we are taking action, starting with the backing of the furniture and home improvement ombudsman scheme. I am not complacent in this space: we are determined to ensure that customers know what protections are available and that they can use them with confidence. I look forward to working further in this area.”

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  9. “Regrettably, trading standards has faced a real-terms funding cut of more than 50% since 2010, under the previous Government. The system is therefore under severe strain. I back the incredible work that it does across the country and know how much support it needs. That is why we are committed to backing it and those longer-terms plans to overhaul the wider consumer protection landscape and particularly trading standards to help it continue cracking on with its brilliant job.”

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  10. “The Government are clear that Royal Mail’s quality of service has been unacceptable for too long. Royal Mail published a plan to improve reliability, and I have been frank in my conversations with the CEO that it now needs to increase the pace of improvement and deliver on that plan. I understand that there have been operational challenges in the Lark Lane and Liverpool North delivery offices, and I urge Royal Mail to improve its services for local people. It must do better.”

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  11. “I thank my hon. Friend for raising this issue in the House on behalf of her constituents and constituents across the country. Royal Mail’s service must improve quickly. Customers, particularly the most vulnerable, are being let down, and delayed letters, such as legal correspondence and hospital appointment letters, can have serious consequences. When people are paying more for postal services, they rightly expect reliable and timely delivery. The Government have been clear that Ofcom should carefully consider the role of bulk mail and whether additional regulatory measures are needed to secure high standards of reliability for all postal customers. Much of the correspondence that people rely on falls outside the current quality-of-service targets. We will continue to press for a reliable postal service that meets the needs of all users.”

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  12. “I thank the hon. Member for raising this issue on behalf of his constituents, and I share his concerns; I know from my own inbox, as a constituency MP, the challenges that arise when people do not receive their post on time and there are significant delays. I have been frank in my conversations with the CEO of Royal Mail that its service has been unacceptable for too long and that the pace of improvement must improve. The public and his constituents deserve a reliable postal service, and they are right to expect better. If he wants to share those data with me and with Royal Mail, and add to that pressure, I would welcome that.”

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  13. “The Government recognise the vital role that post offices play in communities across the UK. We have committed to maintaining the 11,500 national minimum branch requirement, and the Government’s set access criteria, including the requirement that for 90% of the population, their nearest post office should be within one mile of where they live. We are backing this with up to £180 million in network subsidy funding over the next three years to support the cost of meeting those policy requirements, protecting access to crucial services.”

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  14. “I recognise my hon. Friend’s concerns about the availability of post office services in York city centre in the coming months. The Post Office has confirmed that it remains committed to providing a replacement branch, and it has received interest from several potential applicants. While these are operational matters for the Post Office, I will ask it to consider capacity concerns. I will keep my hon. Friend updated, and will ask officials to work with her and the Post Office on finding the temporary solution that she rightly mentions.”

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  15. “Hospitality businesses are at the heart of our high streets, communities and local economies, supporting jobs and growth across the UK, and we recognise the pressures that many continue to face. That is why we are providing targeted support for pubs, clubs and live music venues, including 15% business rates relief in 2026-27, and an additional 20% discount from April next year, while reviewing pub and hotel valuations to help ensure a fairer and more predictable business rates system. We are also investing £10 million through a new hospitality grant scheme to support growth, create jobs and strengthen local economies.”

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  16. “I thank the right hon. Member for raising this. Hospitality, as he mentioned, is an absolute key employer of young people in the economy, providing rewarding routes into work. It is a critical sector to help us resolve the NEETs—not in education, employment or training—crisis. That is a key priority for this Government, and we want to work closely with the sector on providing those solutions. I am sure that he will welcome the announcement today of our significant intervention and partnership with the hospitality sector; we are working closely with UKHospitality. We are working on providing job opportunities and new work experience programmes to turn this around, and hospitality is key to that.”

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  17. “I know that this will be a concerning time for workers at Marston’s. We recognise the impact that these proposals may have on those workers, their families and the local community as the company begins consulting, and I look forward to discussing this further with him.”

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  18. “My heart sank when I heard the news, and I pay tribute to my hon. Friend, not only for raising this today, but for all his work in the sector on behalf of his constituents since first coming to this House. I spoke with the chief executive of Carlsberg Britvic yesterday, and I know that the proposal to close the brewery has not been made lightly. He reassured me that the team at Burton have shown exceptional commitment, skill and professionalism, and have made an enormous contribution to Burton upon Trent’s proud brewing tradition. This proposal is not a reflection on them or the quality of their work. Consumer tastes are constantly evolving, and this proposal reflects the particular long-term challenges relating to cask ale, which I have spoken to my hon. Friend about, and on which I will continue to work with him closely.”

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  19. “I work really closely with the sector and the Hospitality Sector Council to ensure that we look at all the challenges, and at how we can work together to provide more opportunities and jobs and grow the sector in every constituency across this country. I am determined to deliver that.”

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  20. “My first job was in hospitality; I remember it fondly. It has given me skills that I have used throughout my career and life, and it supported my family when we really needed it. I absolutely know the significance and importance of this sector to our economy, and the difference that it can make to people’s lives. It is a key employer of young people across the country—in the hon. Member’s constituency, in mine and in the constituencies of colleagues across the House. It provides a rewarding route into work and is a critical sector to resolving the NEETs crisis and many challenges that we face across the country. As we grow our economy, we want to grow the hospitality sector.”

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  21. “I thank my hon. Friend and Labour colleagues for their work on this. I agree that the Royal Mail service has been unacceptable for too long, and that the pace of improvement must increase, and my constituents share exactly the same frustrations. The Government expect Ofcom to use its full range of existing tools to secure better outcomes for postal users, and I will continue to work closely with it and with colleagues in the House to deliver that.”

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  22. “I thank my hon. Friend for raising this matter on behalf of his constituents. I know that he shares their frustrations. I have been clear with Royal Mail that the quality of its service has been unacceptable for too long. I understand that the concerns in his constituency relate to the Bexleyheath delivery office and I know that he met Royal Mail representatives this summer. I encourage all Members to raise their concerns directly with Royal Mail management and similarly hold the company to account, as I will continue to do. His constituents deserve a reliable postal service, and they are right that they deserve better.”

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  23. “I share my hon. Friend’s frustrations and concerns. Whether it is the biggest issue in my inbox and my constituency or from what I have heard from colleagues across the House, it is clear that Royal Mail has to do better, and I have been frank in my discussions with Royal Mail’s chief executive officer that it must deliver improvements at a much quicker pace. I will continue working with my hon. Friend to ensure that we can deliver for his constituents and those across the country who need a reliable postal service.”

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  24. “The code now provides significantly more detailed guidance in this area, including guidance on digital access. The draft code in Committee reflects the updated legal framework for statutory trade union recognition. Together with the 2025 Act, the changes strengthen the collective voice in the workplace, enhance worker representation and help to foster a new partnership of co-operation between trade unions and employers. I therefore commend the code of practice to the Committee.”

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  25. “In addition, we have sought to reassure employers, small and medium-sized enterprises in particular, for example by clarifying that the statutory recognition process does not apply to employers that have fewer than 21 workers and that nothing in the revised code will require employers to breach general data protection requirements. The draft code also provides guidance on what constitutes a good access agreement. It establishes a structured framework covering key areas, such as who may be granted access, how and where access should take place—including digital options—and arrangements relating to timing, frequency, privacy and communication. Finally, the Government have taken the opportunity to bring the code up to date with changes in digital communications.”

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  26. “The updated code also increases the suggested access meeting frequency and minimum length of meetings to once every five working days and 45 minutes, respectively, during the access period. The changes will provide more opportunities for meaningful engagement between the union seeking recognition and the workers within the bargaining unit. That will allow union representatives to answer any questions that the workers may have, before the balloted workforce decides whether to agree to statutory union recognition. Employers will of course have similar opportunities for engagement with their workers throughout the duration of period.”

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  27. “The code also reflects a clear timetable for negotiations on access: 20 working days from the point that the CAC accepts a trade union recognition application. If no agreement is reached, the CAC will have 10 working days to determine a reasonable access agreement. The code has been revised to reflect the fact that the 2025 Act allows five working days after the close of the recognition ballot for complaints to be submitted to the CAC where an unfair practice is alleged. Where such a practice is alleged, the Act makes it easier to determine the complaints by only requiring the CAC to consider whether an unfair practice has occurred, without considering the effect that it may have had.”

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  28. “The consultation sought views on the clarity of changes made to reflect the updated legal framework, structural amendments to reflect the legislative changes made under the 2025 Act, and other changes made to the code, including updating the guidance within it so that it accurately reflects modern working practices and language. A number of revisions were made to the existing 2005 code following the consultation. Previously, the code applied only to the recognition or derecognition ballot phase. Now, the draft code reflects the changes made by the 2025 Act to access and unfair practices and it applies from the point where the Central Arbitration Committee accepts an application for recognition or derecognition.”

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  29. “That includes having removed, last April, the requirement for a union to demonstrate at the application stage that a majority for union recognition is likely, and having removed the requirement for a union to have at least 40% of the workforce in the appropriate bargaining unit in support of union recognition. The 2025 Act also makes changes to provide better access arrangements for unions and it aims to deal more effectively with unfair practices during the recognition and derecognition processes. The Government are therefore updating the 2005 version of this code to ensure that all parties, including employers, workers and unions, understand how the legislative changes on access and unfair practices affect them. We consulted on the revised code between 4 February and 1 April.”

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  30. “I beg to move, That the Committee has considered the draft Code of Practice: Access and Unfair Practices during the Recognition and Derecognition Process. It is a pleasure to serve under your chairship, Mr Dowd. The code of practice was laid before the House in draft on 6 July. I will explain to the Committee why we are bringing the code for consideration. In our plan to make work pay, we made a commitment to simplify the trade union recognition process. The Employment Rights Act 2025 updates the legal framework on statutory trade union recognition, so that workers have a meaningful right to organise through trade unions.”

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  31. “That is why this code is necessary, and I hope that colleagues can support it today to enable that vision and for this to work practically in workplaces. Question put.”

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  32. “This code is a key part of our approach of providing increased worker voices in the workplace, improving pay, conditions and productivity, which enables us to protect workers from the unfair practices that we are discussing today, and improving employer-employee relations in the kind of country and workplaces that we are fighting for and want to build. It makes sure that recognition is fair in terms of the access period. It needed to be updated since that 2005 legislation in line with the ambitions that we have for legislation and the Employment Rights Act. This is a key part of that agenda, and I believe that the code before colleagues on the Committee today will assist unions and employers in complying with the new statutory requirements on access and unfair practices during the recognition and derecognition process.”

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  33. “These include bribery, coercion, threats, or actively interfering in union management to sway worker decisions.” We have clarified in the code some issues to consider around some actions during the recognition process. As he referenced, amending the definition of an unfair practice would require separate legislation, and our priority has been to implement the reforms to the recognition process as soon as possible and on the October timeline, as we promised throughout our road map since the introduction of this legislation. We want to give time for the reforms to bed in and, should it be necessary in the future, we will bring forward further proposals to amend the definition of an unfair practice in addition to our planned additional unfair practice in relation to e-balloting in recognition and derecognition ballots.”

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  34. “The costs and benefits in the recognition process and the changes that the shadow Minister referenced in his speech were laid out in the impact assessment; the Government expect the cost to be very low, estimating the annual net cost to business at £0.3 million. The code is statutory guidance; it does not impose further costs on employers beyond what we discussed at length during the passage of the Employment Rights Act. Turning to the shadow Minister’s questions around unfair practices, the legal definition as to what constitutes an unfair practice has not changed, as he referenced, in the Employment Rights Act: “Unfair practices are actions by an employer, union, or worker intended to influence the outcome of a recognition ballot.”

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  35. “That is why we have retained the proposed frequency and duration of meetings alongside guidance intended to minimise disruption and support those practical arrangements, and amended the code to try to aid clarity and support practical use as far as possible. We think it is right that we provide a level playing field. Employers have access to the workforce throughout the recognition process. Granting the union access to the workplace from the point where the CAC accepts the recognition claim enables the union to also have access to the workplace from the start of the recognition process, at least once the terms of the access are agreed or determined. We think that that is a fair approach.”

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  36. “It supports the Employment Rights Act to deliver better access arrangements for unions and deals effectively with unfair practices during the recognition and derecognition process. As I said in my opening remarks, we listened carefully to views that were expressed during the consultation earlier this year, and I am happy to respond to the particular questions that the shadow Minister raised today. The Government carefully considered the consultation responses and recognised the concerns that were raised about operational impact. However, we believe that workers should have a meaningful opportunity to hear from union representatives and ask questions before making a decision about recognition.”

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  37. “I welcome the shadow Minister and thank him for his speech and questions. The Government are committed to simplifying and improving the recognition process so that workers have a meaningful right to organise through their trade unions. I am not going to spend this time going back and forth over ideology and principles, why the Employment Rights Act is the right thing to do to drive up the quality of work across every area of this country so that people have the rights that they should expect in the workplace, and that we are updating employment rights legislation so that it is fit for the 21st century. We have spent a lot of time doing that, so I will bring my remarks back to the code that we are discussing today. The revised code supports part of our wider ambition.”

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  38. “I beg to move, That the Committee has considered the draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026.”

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  39. “This legislation sets out clear safeguards and technical standards to ensure the integrity and confidence of the ballot process, while making it meaningfully easier and more convenient for working people to take part in the decisions that affect them. I therefore commend the statutory instrument and the accompanying draft code of practice to the Committee. I trust that Members will support them.”

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  40. “Where it is used, it must be independently supervised and conducted in line with detailed requirements, to ensure that the process remains secure and free of interference. The statutory instrument is essential to bringing trade union ballots into the 21st century, and will ensure that workers are provided with accessible and straightforward processes to participate in the democracy of their union. It will remove the costly and bureaucratic requirement that forces all ballots to be held by post, thereby allowing the way in which unions ballot finally to reflect the technological progress of modern life, while holding firmly to the core principles of fairness, accessibility and security that have always underpinned them. This reform is measured, proportionate and long overdue.”

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  41. “For electronic and hybrid balloting, that includes requirements relating to the protection of voter information, the security of voting systems and detailed audit and monitoring arrangements, alongside mandatory independent cyber-security certification that must be held by scrutineers before they can provide those methods. Similarly, clear requirements are built into the workplace option. Workplace voting is designed to operate in a limited and controlled way. It will be available only for industrial action ballots, reflecting the fact that those relate to workplace matters rather than to internal union processes. Workplace voting can be used only if the union and the employer agree and set out the terms of the voting in advance of any ballot.”

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  42. “Any permitted method of voting must enable a ballot to meet those standards—namely, that those entitled to vote have the opportunity to do so, that votes are cast in secret, and that the risk of unfairness or malpractice is minimised. The draft order and the draft code also set out detailed requirements covering the operation of electronic and workplace balloting. Those include independent oversight by scrutineers, clear requirements on ballot security, and measures to ensure the reliability and integrity of the voting systems used.”

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  43. “The code will give clarity to unions, independent scrutineers and employers, and will support a consistent approach across ballots. I turn now to the question of security and safeguards, which will be of interest to the Committee, to provide reassurance to Members that the security of the ballot process sits at the heart of this legislation. Modernisation must go hand in hand with maintaining confidence. That is why strong safeguards underpin our approach and are built into each of the balloting methods that we are providing for. Section 54 of the Employment Relations Act 2004—the enabling power under which we are making the changes—already sets clear standards.”

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  44. “As part of that, in the coming months we intend to launch a senior oversight board comprised of unions, businesses, scrutineers and cyber-security experts, who will share feedback on the operation of electronic balloting. By allowing those additional methods, unions will be able to reach their members in ways that are more convenient and inclusive for those members to participate, including members who may benefit from greater flexibility and accessibility in how they engage with ballots and their union democracy. Alongside the draft order, we have laid a draft statutory code of practice on electronic and workplace ballots. The code will provide detailed, practical guidance on how electronic and workplace balloting should be conducted in practice, ensuring that those methods are used in a way that is secure, fair and accessible.”

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  45. “Importantly, the statutory instrument will expand the range of voting methods that can be used, but postal voting will remain an option for unions to use. The Government are committed to bringing forward electronic and workplace balloting quickly, securely and in a way that works properly in practice. That is why we are taking a phased approach to delivery. In phase 1, the new methods will be made available across all statutory trade union ballots, with the exception of statutory recognition and derecognition ballots. In phase 2, we will extend the electronic and hybrid voting options in 2027 to recognition and derecognition ballots. Alongside that, we will continue to work closely with key stakeholders to support implementation and oversee how those voting methods are operating in practice.”

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  46. “The statutory instrument will introduce three additional methods of voting, alongside post. First, electronic voting will allow members to cast their votes online, using secure access credentials. That will be permitted only where a union member has provided a personal email or telephone number to their union. Secondly, hybrid voting—in which members receive voting materials by post, but may choose to return their vote either by post or electronically—will enable workers to choose how they cast their vote, without requiring any voter to use online options if they would prefer not to. Thirdly, in workplace voting, which is for industrial action ballots only, voting can take place in person, under the supervision of an independent scrutineer, at an appropriately secured location in the workplace.”

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  47. “It makes holding a ballot unduly expensive and time-consuming, and it can act as an unnecessary barrier to democratic participation in a union. The statutory instrument addresses that directly. It will bring trade union balloting into line with modern secure voting practices that are already widely used in other contexts, including by political parties and listed companies. In so doing, it will deliver on a Government manifesto commitment to supporting greater participation in the democratic processes that shape working life. The practical changes we are making are long overdue. They are about enabling trade union members to take part in union decisions in more accessible and convenient ways, while maintaining the high standards of fairness, secrecy and security that are set out in existing legislation.”

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  48. “It is a pleasure to serve under your chairship, Ms Vaz. The draft order and the draft code of practice were laid before the House on 22 June 2026. The statutory instrument and the guidance that we are debating relate to statutory trade union ballots under the Trade Union and Labour Relations (Consolidation) Act 1992. The instrument also corrects a minor error in unfair dismissal legislation in section 105 of the Employment Rights Act 1996, to reflect changes made under the Employment Rights Act 2025. At present, the law requires almost all statutory trade union ballots to be conducted solely by post. That approach has not kept pace with the way in which people live, work and participate in democratic processes.”

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  49. “When determining the method or combination of methods to be used for a ballot, the responsible person must apply the criteria and consider the factors specified in the legislation and the code of practice. Of course, if the union is acting on that ballot, it is best placed to decide what the combination of methods must be. That is why the responsible person is the trade union calling the ballot. We are making the necessary legislation under section 54 of the Employment Relations Act 2004. Under that section, a new method may be permitted only if the Secretary of State considers that a ballot conducted by that method could meet the required standard. A method meets that standard “if it is such that…those entitled to vote have an opportunity to do so…votes cast are secret…the risk of any unfairness or malpractice is minimised.””

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  50. “The shadow Minister reflected more widely on the varied options in the legislation and asked in particular about the review. We will, of course, keep him updated as we proceed with the wider scrutiny board and as the legislation comes into force. That is important, because we want to ensure that every measure in our Make Work Pay initiative and in the Employment Rights Act works in practice in workplaces across the country, particularly for trade unions. That leads me to the shadow Minister’s second point, on the responsible person and the independent scrutineer. As he said, the responsible person will decide which voting method, or combination of methods, will be used to conduct a statutory ballot.”

    House of Commons8 July 2026Contains Parliamentary information licensed under the Open Parliament Licence v3.0Source ↗